Precision Camera & Video Repair, Inc.

Complaint: [redacted]
I am rejecting this response because:  I have responded to Precision Camera stating that I would like either a full refund or for one of their repair people to call me at ###-###-#### for the purpose of establishing a webex or similar computer session whereby I can show them exactly what the problem is.  I do not want to simply send it back to them so they can again, for a forth time, state that nothing is wrong with the camera.
Sincerely,
[redacted]

Good...

Morning,
 
            We
have contacted [redacted] multiple times on behalf of Mr. [redacted].  [redacted] has advised us they are not covering
this as the customer does not have warranty. 
I have offered to bring the repair cost down from $126.50 to $60.00
even.  The customer states he is calling
[redacted] again.  We are awaiting the
customers response.
 
Please feel free to
contact us with any further questions or concerns.
 
 
Thank you,
 
[redacted]
Precision Camera and Video Repair
Customer
Service Supervisor
Phone:
[redacted]
Fax:     
[redacted]
[redacted]
[redacted]
 
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by law. Any unauthorized review, use,
disclosure or distribution is prohibited. If you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Good Morning,
10pt; font-family: Arial, sans-serif;">
            We have determined that [redacted] is beyond economical to repair.  The camera cannot be repaired due to physical damage.  We have returned the camera via **S, the tracking number is [redacted].  It was delivered to the customer on 10/2/14.
Please feel free to contact us with any further questions or concerns.
Thank you,
 
[redacted]
Precision Camera and Video Repair
Customer Service Supervisor
Phone: ###-###-#### Ext. [redacted]
Fax:      ###-###-####
[redacted]
www.precisioncamera.com
CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Hello [redacted]. Thanks for your reply. I also received a reply from [redacted] Customer service today that indicated that Precision Camera in NOT an authorized [redacted] repair facility. They just repair cameras. My mistake there as I thought they had advertised themselves as a [redacted] repair center. I guess I must have mistaken their advertisement. At this point it is several months ago so I can’t remember where I saw their ad. Anyway, Precision camera called me this morning and they are going to send the camera back to me, they claim it is not repairable. At this point I guess that is the best option for me. So, thanks for your help. We’ll see if they really do return it. Again, thanks for the quick response. It is interesting to me how quickly they respond when you (Revdex.com) get involved. Have a good Thanksgiving. Rgds, [redacted]

Hi,   I have a follow-up question related to my complaint (ID [redacted]) against Precision Camera. I accepted their response for sending my camera lens back to them for further repair. However, this doesn't mean the case is closed because it is still on going. But I see Revdex.com closed the case. I just accepted their proposed resolution but the result is not clear yet. What should I do if they still can fix it after this? Let me know.   Thanks, [redacted]

Good Morning,
 
            We shipped Mr. [redacted] a new lens cap on 11/25 per [redacted].  The lens cap will be delivered to his address today.
 
Please feel free to contact us with any further questions or concerns.
 
 
Thank you,
 
[redacted]
Precision Camera and Video Repair
[redacted]      [redacted]
 
CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Overall totally unresponsive, uncaring, haphazard, sarcastic, run knowledgeable, total disconnect of communication between customer service and repair techs. I spoke with someone on the phone who quoted a flat rate and said repairs take 7 to 10 business days. My flash bulb blew so I sent it in for repairs February 18. I needed a quick turnaround for another wedding I was shooting March 7. The website showed that it was received today after I mailed it. After 10 days I had heard nothing and did not have my flash so I went online to see that there was a delay. I tried calling and the phone just rang and rang and rang. I tried calling for three days straight before somebody finally answered. She said the delay was because they needed to order a part which will increase the amount they quoted so my authorization was needed. I asked why nobody tried to contact me sooner and she had no answer and was less than mildly apologetic. Very defensive tone and basically uncaring. Gave approval and she said I would have it back in 7 to 10 business days. 10 days later I still did not have my flash. Went online and saw another delay! Called again and she said they had to order parts. The parts were not ordered until six days AFTER I gave my approval. She said they expect 7 to 10 business days for parts to come in and then it would be another 7 to 10 business days before I would receive my flash. Again I ask why nobody bothered to contact me. Same uncaring attitude, and no real answer. I asked to speak with a manager, "no one was available to talk with me". After seeing a lot of other bad reviews I wonder if the repair part was even needed or if they are just scamming me. It has been one month without my equipment and no end in sight. I will never use this company again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Precision Camera received [redacted] camera on 7/31/14 and it was sent to the manufacturer for repair. The customer did approve our standard rate but since it had to go to the factoy the unit was re-estimated for the factory cost. [redacted] refused the repair estimate on 9/9/14 and the shipping...

fee was waived due to the customer being upset. We contacted the factory and refused the repair estimate. The unit was received at Precision Camera on 9/19 and was closed and brought to our shipping department. The camera is shipping today under [redacted] tracking# [redacted]. As a courtesy we have expedited the shipping so the customer can get their camera back quickly. We apologize for the inconvenience this has caused the customer.

Good Morning,
 
            I
have notated this problem and am currently awaiting the return of Mr. [redacted] LENS
43/1.9 P-FA.
 
Please feel free to
contact us with any further questions or concerns.
 
 
Thank you,
 
[redacted]
Precision Camera and Video Repair
Customer
Service Supervisor
Phone:
[redacted]
Fax:     
[redacted]
 
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by law. Any unauthorized review, use,
disclosure or distribution is prohibited. If you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Good Afternoon,
 
            I have contacted Mr. [redacted] and explained that [redacted] will be replacing his [redacted].  I let him know he should be receiving this replacement within 1-2 weeks.  The customer was satisfied with the resolution.
 
Please feel free to contact us with any further questions or concerns.
 
 
Thank you,
 
[redacted]
Precision Camera and Video Repair
Customer Service Supervisor
Phone: ###-###-#### Ext. 7214
Fax:      ###-###-####
[redacted]
[redacted]
 
CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Good Morning,
 
            Unfortunately Precision Camera does not replace cameras as we are strictly a repair facility.  We cannot offer a replacement.  We can make sure that when the camera comes back for repair that we have the repair supervised by a Master Technician.  We will make sure the camera is repaired in a timely manner and repaired to Manufacturer Specifications.
 
 
Please feel free to contact us with any further questions or concerns.
 
Thank you,
 
Myles R[redacted]
Precision Camera and Video Repair
Customer Service Manager
Phone: [redacted]
Fax:      [redacted]
mr[redacted]@precisioncamera.com
www.precisioncamera.com
 
CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Good Morning,
 
            I
have notated this problem and am currently awaiting the return of Mr. [redacted] LENS
43/1.9 P-FA.
 
Please feel free to
contact us with any further questions or concerns.
 
 
Thank you,
 
[redacted]
Precision Camera and Video Repair
Customer
Service Supervisor
Phone:
[redacted]
Fax:     
[redacted]
[redacted]
[redacted]
 
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by law. Any unauthorized review, use,
disclosure or distribution is prohibited. If you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message









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Hello,
Precision Camera respectfully requests that this case be closed. We have refunded the customer's original repair charges and returned their original equipment, as requested. The customer is working directly with [redacted] and [redacted] to resolve the remaining issues, Precision Camera has no involvement or influence on this process and therefore requests that this case be closed.
We are sorry for the delays in attempting to repair this euipment,
[redacted] | Vice President - Sales & Marketing | Precision Camera, Inc

Complaint: [redacted]
I am rejecting this response because:I did receive my lens adapter back and it now works. While I would like to accept the resolution, I feel Precision was the cause of a lot of time and trouble for me. Even after I called and requested a photo of the alleged physical damage, they never sent it to me despite saying they would. I then wrote [redacted] Customer Service, who finally agreed to do a one time courtesy for me and cover the repair costs through Precision. I received the unit back in undamaged and like new condition which was how I sent it there. So I am still unsure why I was being denied warranty service for 3 months due to 'significant physical damage'.
Sincerely,
[redacted]

Good Morning,

size=3>
 
            We have decided to repair Mrs. [redacted]’s Sony ILCE-6000 at no charge.  There was not enough damage to void her Sony Manufacturer’s Warranty. This will be repaired at no charge and we will have the unit repaired within 2-3 business days.
 
Please feel free to contact us with any further questions or concerns.
 
 
Thank you,
 
Myles R[redacted]
Precision Camera and Video Repair
Customer Service Supervisor
Phone: [redacted]
Fax:      [redacted]
[redacted]
 
CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Good...

Morning,
 
            Mr.
[redacted] was signed in on 7/28/2015.  We repaired the camera and shipped the unit on
7/29, the [redacted] tracking number is [redacted].  The customer is expected to receive the
camera shortly.
 
Please feel free to
contact us with any further questions or concerns.
 
 
Thank you,
 
[redacted]
Precision Camera and Video Repair
Customer
Service Supervisor
[redacted]
[redacted]      [redacted]
[redacted]
[redacted]
 
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by law. Any unauthorized review, use,
disclosure or distribution is prohibited. If you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Good Morning,

"Arial","sans-serif"; font-size: 10pt;">
            I left a message for Mr. Wu regarding the repair on his [redacted].  In the message I offered to send him a shipping label to ship the camera back to us at no cost and we would repair the camera under our 90 day guarantee.  I am currently waiting to hear back from the customer.

Please feel free to contact us with any further questions or concerns.


Thank you,

Myles R[redacted]
Precision Camera and Video Repair
Customer Service Manager
Phone: ###-###-####
Fax:      ###-###-####
[redacted]

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

I sent my [redacted] in for repair through this company, as they are the only authorized repair center for this brand. The turnaround time for the repair was decent, however when I received the camera back none of the issues had been fixed. Their repair statement merely said that they had cleaned the camera, performed firmware updates and restored to factory settings. There was no mention of my actual problems regarding the review button not working and the camera automatically turning on, which drained the battery. I called customer service, and the woman I spoke to was matter-of-fact and unapologetic, even though I was clearly upset over the phone. She didn't even apologize to me for my inconvenience in having to send the camera back again, only citing that it was covered under their warranty, as if to say the warranty is a perfectly valid excuse to not do their job. She told me to include a piece of paper with the problems the camera was having...this was already done when I filled out the initial repair form! I'm convinced the technician didn't even bother to read my repair order. So I included a note with information that they should have already had. I send the camera back, and upon receiving it the second time I find that the button is fixed, but now my speakers don't work. They managed to fix my problem and at the same time break something else. I was told this "redo" would be superviced by a repair supervisor. Evidently that doesn't mean a damn thing. I spoke to the customer service manager who walso unapologetic, only apologizing after I stated this, and only offered me to send the camera back. I don't trust this company to send my camera back a third time. This is just unacceptable, and having a warranty doesn't give them the excuse to keep making these mistakes. There's a very good reason they're not accredited. Beware.