Precision Camera & Video Repair, Inc.

Review: Bought a new [redacted] camera ([redacted]) and had issues with the unit from day one- Called [redacted] and was told to send camera to Precision Camera for warranty repair which I did months ago (Precision Camera TAG # [redacted]) - Called several times for updates and was told back in March (of this year) that Precision Camera had requested that [redacted] ship me a new camera & lens to replace the defective unit. As of May 11th I have never received the long-promised replacement and when I called [redacted] today they said that their reference number is ([redacted] Reference # [redacted]) and that they have not sent the camera yet because of non-communication from Precision Camera (internally)!!! I am in shockDesired Settlement: I would like [redacted] to immediately [redacted] me a brand new replacement camera and lens as promised back in March & a check for $ 27.50 to cover my shipping and insurance expense.

Business

Response:

Good Morning,

We

have contacted [redacted] and have asked them to contact Mr. [redacted]. The number provided to [redacted] to contact Mr.

[redacted] is [redacted], he should expect a phone call regarding replacing his

[redacted] shortly. I apologize for

the delay in contacting the customer.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer

Service Supervisor

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Review: I sent my [redacted] lens adapter which was brand new but not working properly, precision received it Feb 4th. I received a quote for the repair which I then contacted them about since it was under warranty. They said they needed to contact [redacted] since I didn't have a receipt (it was a gift). Over a month later and I finally contacted [redacted] myself. [redacted] says they will honor warranty but when they contacted Precision, they were told there is physical damage to the unit. It's been 3 months and that was the first time physical damage was ever mentioned (I know for a fact there was no damage when I sent it in - the issue was the adapter didn't communicate with any of my [redacted] lenses consistently).

If there is damage, then it happened while at Precision Camera.Desired Settlement: I would like my lens adapter repaired or replaced by [redacted] or Precision. I am on the verge of selling off all my [redacted] equipment which includes both the [redacted] and [redacted] camera as the customer service so far has been awful.

Business

Response:

Good Morning,

[redacted]

has contacted us and will cover 100% of Mr. [redacted]’s repair. The [redacted] has been repaired and has

shipped. The [redacted] tracking number is [redacted].

Please feel free to

contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer

Service Supervisor

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I did receive my lens adapter back and it now works. While I would like to accept the resolution, I feel Precision was the cause of a lot of time and trouble for me. Even after I called and requested a photo of the alleged physical damage, they never sent it to me despite saying they would. I then wrote [redacted] Customer Service, who finally agreed to do a one time courtesy for me and cover the repair costs through Precision. I received the unit back in undamaged and like new condition which was how I sent it there. So I am still unsure why I was being denied warranty service for 3 months due to 'significant physical damage'.

Sincerely,

Review: The first problem here is the way I was directed to precision camera. I needed my [redacted] camera repaired. So I went to the [redacted] website, went to the link for repairs and was unknowingly redirected to precision cameras website. I thought I was dealing with [redacted]. So I authorized a payment to them via [redacted] (which is given as an option during the payment process) sent off my camera and at first it seemed things were going well, their website showed that they received it and it was in repair pretty quickly. then it got worse. I kept checking the website, it was 6 weeks later and it was still in repair. So I started calling. first I was told that they didn't know where my camera was and they would send an e-mail to the repair department and I would hear from them within 24-48 hours. I did not hear from them. I called back. I got the same response. I think it was a week or so of back and forth before they found it but now since it took so long the authorization from [redacted] expired so they sent me an email asking for payment again but this time they added $13.00 or so dollars to amount . so I reauthorized a payment via [redacted] that they had asked me to do. The money was sent and collected by precision camera. So I figured my camera would now be sent to me. It wasn't. They sent me more emails for payment. I called them and they gave me some nonsense about the [redacted] payment that I can't even explain. Bottom line was that they said they hadn't recieved payment and I would have to give them a credit card to have my camera released. I was annoyed and I begrudgingly gave them a credit card payment over the phone. They sent out my camera and I have received it and it now works. at least they did fix it. The problem is that I paid them twice and they refuse to acknowledge that fact. I currently have a [redacted] dispute/claim pending against this company for which they have not responded to in over 10 days. I do trust that [redacted] will get my money back so I am not that worrie.Desired Settlement: This company basically has stolen $161.13 from me. If I was caught stealing that amount from someone I would probably get arrested. Okay maybe I'm being dramatic, but I would at least like an apology and for the company to admit that they did something wrong. As for the money, I think [redacted] will get that back for me, but if precision camera wouldn't mind, It would be nice if they expedited this process.

Business

Response:

Dear [redacted],

We checked the [redacted] account and verified that the [redacted] did pay twice for this repair. For some reason [redacted] sent [redacted] an “Instant Payment” on 6/5. On behalf of [redacted] Precision then authorized and captured the funds into the [redacted] account on 6/9, as we should have. The [redacted] account also shows that the funds from [redacted]’s Instant Payment were removed from the account and are being held by [redacted]. These funds are being used to process the Refund he requested from [redacted]. This will take place once the original funds captured by [redacted]’s Instant Transfer are processed by the bank. The Precision team followed correct procedures in processing both the authorization and funds capture on behalf of [redacted]. It appears that the error was that [redacted] chose to process an Instant Payment to the [redacted] account as well. That is what is currently being refunded by [redacted]. We respectfully submit that this case be closed as the result requested by [redacted] is already in process. Also because the additional funds were voluntarily submitted by [redacted] via Instant Payment, only he can initiate the claim, as he has already done.

Some clarification of the process: Authorizations through [redacted] only last for 30 days and no credit card information is stored. To reauthorize a transaction we have to contact the customer once again for credit card information and approval. At no time did we ask [redacted] to make an Instant Transfer of funds. One last clarification, the additional amount above the original estimate was for $13.13 and covered his state sales taxes due for the repair. [redacted] approved these charges and was notified in the original transaction that sales taxes would be added to the final charges.

On behalf of [redacted] America and Precision Camera, we are sorry for any inconvenience and confusion in the process of handling this repair for [redacted].

Search results for '[email protected]' in Email from May 21, 2014 - Jun 20, 2014

· Refund In Process from [redacted]: Jun 9, 2014 Temporary Hold To [redacted] We'll complete the refund as soon as your original payment is processed by the bank. [redacted] -$161.13 $3.84 -$157.29 USD

· [redacted] Funds Capture: Jun 9, 2014 Transaction Note Sales tax of $13.13 added to repair charges Payment From [redacted] Payment [redacted] $161.13 -$4.17 $156.96 USD

· [redacted] Authorization: Jun 9, 2014 Authorization From [redacted] Completed Details Authorization From [redacted] $161.13 $0.00 $161.13 USD

· Instant Payment from [redacted]: Jun 5, 2014 Payment From [redacted] Held Payment From [redacted] $161.13 -$3.84 $157.29 USD

Sincerely,

Customer Service Manager

Precision Camera and Video Repair

Consumer

Response:

Review: [redacted]

Dear [redacted],

Review: This company is nothing but a bunch of crooks. They charged me 36.85 to repair my camera. They NEVER touched it!!!! Then they send me a letter stating that I declined their repair estimate. THEY NEVER CONTACTED ME, EVER!!! They kept the $36.85 they charged me for the repair. They also sent me (in the same return box) an offer to buy another camera. I would NEVER buy another POS Olympus for any reason!!!!Desired Settlement: They NEVER touched my camera!!! I deliberately placed a seal around each of the camera seals so that I would know that they took it apart. The seals were not touched. They never contacted me. They never gave me a repair estimate. They kept my $36.85 I want my money back or the camera repaired as promised!!!

Business

Response:

Mr. Lambert's Olympus Stylus 850 DIGITAL SW was received at Precision Camera Repair on 4/4/14. As requested for repairs and seal maintenance this unit was sent in pre-authorized through PayPal for $36.85 under transaction ID [redacted], there was no charge made to the customer's card at this time. On 4/7 it was determined that this unit could not be serviced as it was beyond economical repair due to corrosion damage. At this time the Stylus 850 DIGITAL SW was returned unrepaired to the customer with a coupon offering 20% off of the purchase of another camera on Olympus' website as a courtesy. As there was no repair or service completed this customer's pre-authorization was voided on 4/25 and no payment was collected.

I sent my [redacted] camera in for repair while still under warranty. The Camera Shop in Fla. where I purchase it recommended sending it there and I am So Happy I did! I insured and mailed my camera on 8-28-15 via [redacted]. Tracking showed it arrived to Precision Camera Repair on 8-29-15. Today 9-3-15 it arrived back to be and was repaired, and they cleaned it up so much so that I thought it was a new one but knew it was mine by the serial number. There was no charge. I was so excited to get it back. I thought maybe there may be a charge because it was my fault, not a defect. There was no charge for mailing it back to me either. It arrived in layers and layers of bubble wrap in the original box and camera case inside another big box. So they were very careful returning it as I was mailing it. Thank you Precision Camera. I have already recommended to my [redacted] friends.

Review: I sent a camera in for repair. The item damaged appeared to be repaired when the camera was sent back to me (focusing issues/damaged zoom lens housing). However, the flash component now does not operate on the camera. An item that was not a problem before I sent the camera. As I have paid for all repairs and ship out, I do not believe it is my responsibility to pay to ship the camera back out for repair of a problem caused by PC (Precision Camera). I believe PC should pay to ship the camera back out for repairs.Desired Settlement: PC should send a shipping label so that I can ship it to them for repair of the flash mechanism.

Business

Response:

Good Afternoon,

As

a one time courtesy we have emailed Mr. [redacted] a [redacted] pre-paid shipping label.

This was emailed to [redacted]. Please print the label out, pack the camera

up and tape the label to the box. Please

bring the package to your nearest [redacted] and they will ship it to us at no charge.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer

Service Supervisor

Phone:

Fax:

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Review: I just wanted to inform you all about the horrible service I received from Precision Camera. I was hesitant to send in my camera for repair (burned out pixel on LCD) because It is such a necessity to my job. I finally decided to send it in and paid extra for the rush delivery. Today marks the 15th day and I still have yet to receive my camera back. Until this morning, they couldn't even locate it even with the fact that it had been signed in once UPS delivered it. I am currently out of pocket the $188 they charged for repair (which I know is over priced but needed it back ASAP) the $30 to ship it to them and the Expedited return shipping fee. I am also out of work for these 15 and counting days.Desired Settlement: I feel like I should NOT have to pay for the repair and should be refunded all charges including rush service.

Business

Response:

Good Morning,

We received Katryna Ramirez camera on 4/28 under UPS tracking number [redacted]. We signed the unit in on our system on 5/05/2014. We were behind in signing in cameras due to the amount of cameras we were receiving weekly. I have contacted the customer and apologized to her and advised her that we will be repairing this at no charge to her.

Please feel free to contact us with any further questions or concerns.

Review: 1) mailed a [redacted] Camera to the company on 03-25-15

2) sent 3 inquiries about the status of repairs

3) company does not respondDesired Settlement: Refund of $150.00

Business

Response:

Good Morning,

We

received Mrs. [redacted] on 3/30/2015. Due to an error on our end we have not

reached out to her, I called her today and explained we are currently waiting

on a payment to begin repair in the amount of $99.50. I gave Mrs. [redacted] our

phone number and her account number with us as well.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer

Service Supervisor

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

the company did not provide timely repairs. I thought the company had stolen my camera. The company forced me to buy another [redacted] camera costing $150- I want my old camera repaired at no expense to me. I am out of $300. Apology is not enough.

Sincerely,

Review: I purchased a camera from the [redacted].com website. It broke within 2 days of use. After spending 6 hours on the phone trying to get [redacted] to figure out who I needed to speak with, I finally got in touch with the right party who walked me through the process for submitting my camera for repair or replacement. I mailed the camera in towards the end of February and still have not received the camera back. I called several times and was told that the camera was going to be replaced, but was not given an ETA or a tracking number.Desired Settlement: I want a status update on the camera I sent in for repairs. I want the camera back. It has been almost a month and no one has been able to assist me.

Business

Response:

Good

Morning,

This case was submitted to [redacted] on 3/06/15. [redacted] is to contact the customer regarding

replacing his [redacted].

We have contacted [redacted] again and advised them to call the customer at

their earliest convenience at [redacted].

They will contact the customer shortly.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Customer

Service Supervisor

Phone:

Fax:

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Consumer

Response:

And it only took 2 months

Review: After contacting my warranty provider and getting my repair approved, I was told by the company to send my [redacted] lens (serial number [redacted] ) for repair to Precision Camera Repair in ConnecticutThe warranty company provided me with the shipping instructions and labels, and once I had my lens packed I shipped it to Precision CameraI know Precision Camera received the lens because:
1.- I received confirmation of delivery from [redacted] via email
2.- I received a confirmation email from Precision Camera acknowledging having received the lens for repair (repair tag #[redacted]), although they listed a different[redacted] lens model (?)
The [redacted] lens was recevied on October 23rd, On the same day I received an automated email response from Precision Camera which stated the following:
"This message is to notify you that we have received your product for repair
Listed below is your tag number and our contact informationWe expect the repair to be completed in 5-days and we will send you an email update with a tracking number when the unit is in the return shipping process
If you have any questions or would like to check on the status of the repair, please visit our website [redacted], call us at ###-###-#### or EMAIL us at [redacted]."
On Precision Camera's repair status search, my lens appeared as "in repair" on October 24th,
I didn't quite expect the lens repair to be completed in such a short notice, but if the repair time was going to take twice as much I would still have been pretty happyThe next day, October 24th, precision camera's online status repair lookup showed that the camera was in repair so I counted on having the lens back sometime by the end of November tops given the short time that was originally estimated for the repair
On November 4th I called precision camera times staying on hold for about or minutes at a time without getting anybody to answer
Just to be sure that everything was alright I sent them an email (11/6/14) inquiring about the state of the repairIt went unansweredOn November 11th, having received no updates via email nor status updates through their website I sent another email asking about the state of the repairIt went unanswered as well
On november 19th I tried contacting them again on the phone and I was greeted by a lady that informed that my lens had indeed been sent to the manufacturer for repair on November 7th, and that it wouldn't be returned to them for another - weeks (none of this information was available through the online status repair lookup, nor is today), meaning the repair should have been completed between December 19th and the first week of January (I am counting extra days at the beginning for shipping to the manufacturer, and a few extra days at the end to account for the Christmas holidays)She also took my name so that there was a record that she had spoken with me
On January 15th, seeing as how the status of my repair on Precision Camera's website hadn't changed since October 24th, I called them againI was greeted by a lady named[redacted]; I explained to her my case and gave her my repair tag number, first and last name and zip code so she could locate my case
Her literal answer was, "well, nothing's coming up"It wasn't very clear to me whether she meant that there were no changes on my case, or else that nothing at all was popping out in her computer (despite the fact that the repair tag that they emailed me still shows in their website); so I tried to push the issue further by offering to give her my information again so she could double check it, since I knew they had told me that they had shipped the lens to the factory on November 7thAfter hearing that last remark, she said "Yes, we shipped it to the factory on November 7th and haven't received it back from them yet"That conversation left me wondering whether they actually knew where the lens is at all, so I decided to call again the following week to see if hopefully there were positive news
Today is Wednesday, January 21stJust two days short of the weeks mark since I shipped them my lens and the status update of the website hasn't changed at allAt this point, I don't think wasting any more time calling Precision Camera will do me any good for I do not believe they know where my lens is at all, and have decided to escalate the issue to the Revdex.com.Desired Settlement: I have waited three months for a repair that was originally quoted as to days, then to weeksIt has now been three months since they received my [redacted] lens, and there's no signs that anybody at Precision Camera has a clue as to where it is or what happened to itAt the light of this events, I would like for Precision Camera to ship me a new, exact replacement of my [redacted] lens ASAP
Business
Response:
Good Afternoon,
We
sent Mr[redacted]'s [redacted] to the [redacted] repair factory in
NYBecause it is a gray market unit
they will not repair the lensThey will
be shipping this back to us unrepaired
We have contacted Mr[redacted]'s extended warranty company[redacted][redacted] has requested that we ship this to them
once we receive it back here[redacted] will
contact the customer when they receive it
Please feel free to
contact us with any further questions or concerns
Thank you,
Precision Camera and Video Repair
Phone:
###-###-#### Ext[redacted]
Fax:
###-###-####
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
disclosure or distribution is prohibitedIf you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to meOnce Customer Priority Service receives the lens, we will discuss the next step to take
Sincerely,

Review: Business does not answer any phone calls. I have been attempting to contact them for several weeks regarding their authorized repair services. Two of the three repair orders are over three months old and business has provided no information as to the delay.Desired Settlement: Repair services rendered or compensation for items.

Business

Response:

Precision Camera received three cameras for repair from [redacted]. Two of the units are still at Precision Camera in repair. I spoke to [redacted] and gave him status on the two remaining cameras. The status for each is below. Provided [redacted] with my extension in case he needed to get in touch with me concerning these repairs or others. I let him know that I will keep him updated on the repairs.

Tag# [redacted]; Parts received in repair. Requested rush.

Tag# [redacted]; Unit is waiting for parts. Normally takes 2 weeks for parts to come in.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I sent in a sony a7s for repair. The original quote on the website is for exactly 376.50. there are 2 drop downs for shipping. the first states shipping to precision camera to which I provided my own. The second states return shipping with 2 options. The first is "included ground shipping" for $0.00 or 2 day shipping at $7.95. I entered my CC number and send my repair in on 01/08/2016. I received confirmation they received the camera on 01/14/2016.

on 1/15/2016 I received a call from Charlene and was told there was an addition shipping charge to send my camera back to me that would add Approx. $30 to the repair. I told her, that according to the website, shipping back to me was included. She had stated due to the high price of this camera, there is an extra fee for insurance. I had asked then what was included in the original shipping and authorized my card for the new repair cost.

on 1/19/2016 at 9:20 I checked the status of my repair via the website and it had said it was delayed and to call with questions. I called and spoke to another customer service representative and she told me that there was No delay, it just had not been updated in the repair queue. She had checked several different places while I was put on hold and assured me there was no delay and it should be repaired soon. At approx 12:43 I received a call from Charlene again with a new amount of $616.27. I had immediately called her back and asked why the amount was higher and was told it was a more expensive part. While I understand estimates can change, this is an unacceptable price increase from my original expectation of 376.50. That is approx a 60% difference from my calculations. Precision camera has falsely stated the shipping charges and has given me 2 different quotes above the original quote via their website. They have wasted my time, and have not been clear about their estimates or prices. I now have to start the repair process over with a more reputable repair company and I am out the shipping charges and the time I have spent trying to get my camera repaired in a fair and timely manner.Desired Settlement: At the very least, I'd like them to change their website to more accurately reflect the repair costs. Second I'd like them to correct their shipping rates.

Business

Response:

Good Morning,

Precision

Camera has decided to repair the Mr. [redacted] for the original

repair cost of $403.50. We will pay for the rest of the parts cost. We have reached out to the customer and are

waiting for him to call us back to see if he would like to go ahead with the

repair.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Myles R[redacted]

Precision Camera and Video Repair

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of the

intended recipient's and may contain confidential and privileged information or

otherwise protected by law. Any unauthorized review, use, disclosure or

distribution is prohibited. If you are not the intended recipient, please

contact the sender by reply e-mail and destroy all copies of the original

message

Review: The camera was sent for manufacturer warranty,

Precision shipped the camera back but I never received the camera.

I opened a case with [redacted] who stated they had to work with the shipper.

I waited 15 days for a response, and nothing was solved. I contacted precision on a daily basis and they would always tell me they will call be back but NOT ONCE have they returned a single phone call. They have not solved my issue 30 days later. I contacted the supervisor and manager of customer support who are still stating they have to contact [redacted]. I spent a whole day contacting [redacted] and nothing is solved. I have advised them I need the camera for work, I have jobs on hold.

I have been without the camera for 30 days now. and Precision is now telling me they have to reopen the case with [redacted]. A case that should have been solved within 15 days.

This company should be not authorized to repair [redacted] equipment. How can they ship an expensive equipment without requesting a signature confirmation.

I receive packages from [redacted] on a weekely basis and never had any issues ever, packages more expensive and bigger.

Both manager and supervisor have not solved the issue which should have been solved with a 15 days span.Desired Settlement: I need a refund for the amount of the camera, or a new camera, since the camera was brand new with manufacturer warranty.

Business

Response:

Good Afternoon,

We

are currently have an open investigation with [redacted] regarding Mr. [redacted]’s Sony

ILCE-5100. We have contacted [redacted] as the

customer is under the Manufacturer’s Warranty and we are awaiting a

response. As soon as Precision Camera has

an update we will contact Mr. [redacted] directly.

Please feel free to contact us with any further questions or

concerns.

Thank you,

Myles

R[redacted]

Precision Camera and Video Repair

Customer Service Manager

Phone: ###-###-####

Fax: ###-###-####

CONFIDENTIALITY NOTICE: This e-mail message, including any

attachments, is for the sole use of the intended recipient's and may contain

confidential and privileged information or otherwise protected by law. Any

unauthorized review, use, disclosure or distribution is prohibited. If you are

not the intended recipient, please contact the sender by reply e-mail and

destroy all copies of the original message

Review: I took a broken [redacted] to Precision Camera on 7/1/14 for repair. I was given a quote and was told approximately 7-10 business days. I asked for expedited repair as I was going on vacation. I called a few times checking on the status and was told that it was in repair. Around July 16, 2014 I called and was told that the lens was sent to the [redacted] Factory for repair and it would take On July 24, 2014 I received a higher estimate in the mail for repair. At that point I refused repair by fax as the phone number on estimate had a voice mail that was full and requested a phone call when it was back from the factory so I could pick it up. I still haven't received a call. I have called several times requesting the lens or information about where it is. I spoke with [redacted] twice and she guaranteed that she would call me back that day with information. My most recent call was two weeks ago and I haven't heard anything.Desired Settlement: I would like this lens returned unrepaired asap.

Business

Response:

Good Morning,

Review: Needed my camera repaired. Submitted required information, Brand, Serial No.,to obtain a quote for repair. Quote was issued within seconds at $92.00. I would be responsible for shipping charges to the businerss. A month and a half later I received my camera back with no work done due to parts no longer available. Why was I not in formed of this right away or told they would first have to see if necessary parts WERE available before they required me to pay for their service before seeing the camera or determining what parts were needed, I have sent them an e-mail regarding a refund of my money and called several times all with no response or endless ringing of their phone number for customer servi ce. I am 63 years old and unemployed and just wanted my camera repaired so I could take pictures of my grandson. $92.00 would pay for two weeks of groceries. Instead I have a returned broken camera and have been charged $92.00 for NOTHING. iF the camera was too old to be repaired it should not have been quoted. And because they ask for make and model and serial # they knew how old the camera was. I am sending this complaint so no ther people get scammed.Desired Settlement: That this business and associated websites be investigated for misleading advertising and improper if not illegal business practices.

Business

Response:

Good Morning,

Review: On Friday, November 1st I sent my camera and lens to company to get a CLEANING ONLY. Prior to sending, the company stated that I did not have to pay before I sent package. The package arrived to company on Monday, Nov. 4. When I called to see why my equipment had not been checked in they proceeded to tell me they couldn't find it. On FRIDAY, Nov. 8, (after SEVERAL phone calls and e-mails) [redacted] let me know that my camera had been checked in and that he would put in a rush request for my camera to be cleaned within 3 days. The following Friday, Nov. 15, I had not received my camera nor heard anything from the company. When I called customer service I spoke to a [redacted] who told me that they had not done anything to my camera because I had not paid. I asked her why was I not notified by anyone to try to get a payment made so that I could get my camera cleaned and shipped back to me... the only thing she could do was apologize after she told me it would be $180 to REPAIR my camera. Repair? It needs to be CLEANED. She apologized again and said she should have checked my file. I asked her to just return my camera to me and she changed the subject asking for my method of payment. She then took my method of payment over the phone and told me she would be in contact with me by today (11/18) at the latest. She also said she would courtesy overnight my equipment back to me once it's cleaned. I checked the website and now there is an IN-SERVICE DELAY with my equipment. This company is so slack. You can't call corporate because there is only a number for customer service. I am a professional photographer and have lost HUNDREDS of dollars waiting on something so simple as a CLEANING to be done. I feel as if I shouldn't be charged for anything and I should receive expedited process in returning my camera to me AFTER they have cleaned it. Pure ridiculousness.Desired Settlement: I should not be charged for any services. I would like my camera cleaned and returned to me ASAP.

Business

Response:

Good Afternoon,

We received Ms. [redacted] unit on 11/5/2013. We signed it in to our system on 11/8/2013. The customer approved her [redacted] EOS 50D to be cleaned in the amount of $56.90. After reviewing the camera for a cleaning we found that her censor was damaged. We contacted the customer on 11/18 and explained in order to clean and repair the censor the cost would be $235.69. The customer was not happy that the sensor was damaged and that we could not just clean the unit for the amount originally quoted. We explained to the customer that we would charge only for the repair and Precision Camera would pay for UPS overnight shipping. The customer agreed and paid $228.64 for the repair. The unit was shipped under [redacted] tracking number [redacted] and delivered to the customer on 11/22/2013. The issue has been resolved,

Please feel free to contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer Service Supervisor

Phone: [redacted]

Fax: [redacted]

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I sent my [redacted] model S camera for repair and it showed as received Feburary 2nd, 2016. I sent it January 29th so that was okay. I never got a notice or call or email that it was received and what was to be done to it. I checked the online status and it says "In Service Delay Pleas call us". I call the number and not only does it say to check the website but I do not get anyone to talk to and I am directed to leave a message. I have left 3 messages and no one has responded. I have also sent 3 emails. No response. Yesterday I get a replacement camera but it is a [redacted] M-15. This model is not as good as the one I sent in. It is one level below. Again I have called and emailed and no response. I would send in the replacement and ask for an exchange but without being able to talk to the company I am worried that it will not be handled correctly. Oh and as far as the camera. I purchased the camera January 30th 2016. I found a defect and called [redacted] support and they said that precision camera handles their warranty claims. So I sent it in to precision camera.Desired Settlement: All I want is my camera fixed that I sent in or a replacement of the same model. [redacted] model S. I will send in the current replacement camera but once I know that it will be handled correctly. I do not want to send it in without knowing that I will receive the product I sent in.

Business

Response:

Good Afternoon,

We

have reached out to [redacted] and they have contacted Mr. [redacted] regarding the

incorrect replacement he received. They are in the process of sending the

customer the correct replacement.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Myles R[redacted]

Precision Camera and Video Repair

Customer

Service Manager

Phone:

###-###-####

Fax:

###-###-####

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Review: The manual focus ring of my [redacted] lens would sometimes stick, so I called Precision Camera and sent the lens to them in July 2014. I received the lens back about a month later. They were unable to fix the manual focus ring. In addition, the repair specialists cracked the front plastic housing of the lens. After a couple of calls, I sent the lens back to them to repair the damaged front lens housing. I was hoping to have this lens back to take pictures of our first baby when I give birth in June 2015, but it does not seem like this will be the case. I have called numerous times, and they claim they are unable to do anything because they can not get parts for this model. Each time I call, I am just told to wait for a solution on the off chance that they could get a part for it. At this rate, it could be years or likely never before anything is done. I've tried to be patient, but I feel like nothing is being done about the lack of care that was taken with handling my lens.Desired Settlement: I want them to fully repair the lens housing and replace any parts that were damaged during the previous repair attempt (in a timely manner = 1 month). If they can't, I want them to supply me a replacement or give me compensation for damage.

Business

Response:

Good Afternoon,

We

certainly apologize for the major delay in repair. This repair required excessive parts that

were on back order. The parts had no ETA

give from the Manufacturer. We spoke

with the Manufacturer who insured us that parts will be in this week. We should have the repair completed by the

end of the week. We will ship this via

[redacted] next day air service when it is ready to ship out. Again we do apologize for

the major delay in repair.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer

Service Supervisor

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Review: On September 2015 I send my [redacted] P600 camera in for repair and paid $ 137.00, On Oct. 13, 2015 I got an email that the camera was delivered at the front door at 3.44 pm at 4.00pm after getting the email I went to the front door and no package or camera. I contacted the [redacted] and they told me that they would check with the driver. The package was never found. I contacted Precision Camera and they would contact [redacted] to find out what happened.

The Camera was lost and at Dec. 1, 2015 [redacted] closed the claim and advised Precision Camera about it. Precision Camera has not contacted me and I have tried to email them and called them but to no result. I bought the camera for $ 426.95 on September 1, 2014. The camera was just a year old. Please contact Precision Camera. Thank you [redacted]Desired Settlement: Delivery of a Coolpix P610 [redacted] Camera.

Business

Response:

Good Afternoon, We are currently in the process of location replacement options for Mr. [redacted]. Once we have a few replacement options we will be in contact with the customer directly. We do apologize for the delay and lack of communication to the customer.Please feel free to contact us with any further questions or concerns. Thank you, Myles R[redacted] Precision Camera and Video RepairCustomer Service ManagerPhone: ###-###-####Fax: ###-###-####[redacted]

[redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original messag

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Precision Camera has held possession of my camera lens under warranty from [redacted] since December 2014. At that time they claimed the lens had a dent and was not covered by Sony. This lens was only 6 months old and failed because of an internal malfunction. I asked them to return the lens to me and to provide evidence of the dent. They sent back the lens without any documentation.

I complained to [redacted] after I inspected the lens and could not find a dent. [redacted] told me to send it back. Repeat the above scenario. It is now Almost May and the warranty expires in June.

Again they have not proven any damage to the lens before they received it and want to charge me 126.00 to fix it. I don't know what their motive is but it's pretty shady.

.Desired Settlement: [redacted] and Precision camera honor their warranty and I get my lens back repaired.