Premier Laser Spa

I would never recommend this place. I was a customer that spent a good deal of money going month after month. I called to cancel an appointment and I spoke directly with an office admin. She told me she canceled the appointment and I could call back to reschedule. I didn't call back due to family health issues. I then called to ask them to return my $100 deposit toward a procedure. The receptionist stated since I didn't come to the one appt. they used my $100 for a no show. Very unprofessional staff, she said there were no notes on my canceling the appt. I had the date and the name of the person I spoke with but they insisted on keeping my $100. I will never return to this place again and I will NEVER recommend them to anyone.

Learn how to deal with customers because you truly suck at it. Rating should be 0 but I had to choose 1. That is being much too kind.

Dear Valued Customer,We are unable to offer you a refundWe fully intend to honor all of your treatment obligations at our merger location, and we’re interviewing quality local providers in each of the closed markets who have expressed an interested in taking over your treatmentsBecause treatments are scheduled every 6-weeks on average, we hope that the need to travel will be temporaryHowever, in return for your loyalty and patience we are happy to offer you a free small area treatment package compliments of Premier.Thank you,Premier Laser Spa

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I have asked for a refund of treatments I have not recived and I do not plan to travel a great distance to have these done, that was not my knoglwge when I agreed to the treatmentsI have not been refunded for treatments I haven't received] Regards, [redacted]

On [redacted] 's treatment dated 2/24/when asked for the amount of hair remaining in the areas we treated she responded " 30% remaining in underarms, % remaining on legs and 50% remaining on brazilian"I advised her that we would increase her parameters and give more complimentary treatments and we would reassess after 2nd comp treatment which she has not yet receivedShe came in for her 1st complimentary treatment on 4/8/and tolerated the treatment wellBy her report at that time "10% of her remained - very fine in texture in underarms and legs" her brazilian was still at approx 50%On 4/22/contrary to [redacted] 's statement- I reached out to her and left a message for her on her voicemail to check on her.With 90% reduction, clearly, Ms [redacted] is a candidate and the laser has worked for herWe have shown good faith in providing complimentary treatments to get better results in her brazilian areaI explained as well that with women, this area can be more hormonal and take a bit longer to treatMs [redacted] purchased a program of treatments with an additional free as well as lifetime coverage at 90% off an individual treatment price if neededFurther, she signed the treatment and financial agreement that clearly states that once treatments commence all fees are non refundable.Our goal is to provide our stated services to our clients safely and effectivelyAt 90% reduction and even 50% reduction, one cannot argue that she is untreatableWe are happy to continue treating her brazilian to get her into the very fine hairs and 10% or less remaining as she is experiencing in other areas.I reached out to her again today and left a message with no response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below That response they gave was the same as the letter they sent me and I repeat driving two hours with my daughter for a procedure that I agree to have locally is not acceptableWe can not drive hours every weeksThat is not what they sold me so not getting a refund it completely unacceptableWhy are they able to open up locations, sell their services and then close up shop with no warning and move away and not have to offer a refundWhat is stopping them from doing this over and over again gaining customers and not proforming the services because the majority of people will not travel over hours away for a minute serviceThis is absolutely crazy and I will continue to fight this in the media and else where if necessary to make sure these criminals do not get away with continuing to do this to peopleMeanwhile I have had an appointment schedule for early November and if it is not met she will not be able to have the results we were promised.I can not believe Premier Laser is even thinking they can get away with thisAnyone can see what an crime it is.Totally, totally wrong and unacceptableThey are in for a long and drawn out fight on this oneThey would be best to refund me they have truly not held up their side to this promise and their is no court in the land that would agree with themMy next move is to contact the news media.Also, they are not answering the phone number given where we can call for detailsI am also looking into thatThat is outright mail fraud also Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The business' response essentially said they have no response at this time and will get back to me later Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am EXTREMELY skeptical of this offer! I have tried to contact Premier Laser Spa continuously by phone and email and no one has replied It took complaining to the Revdex.com to even get some type of response! There is no time frame on this offer, area location (and I do not mean Greenville; which is nearly hours away from Columbia where I live.) I do not accept this response It would be encouraging if someone from the Company (Premier Laser Spa) communicated with me other than generic emails! My complaint won't be fully resolved until my matter has been resolved! No one should pay for a service that they don't fully receive Regards, [redacted]

We are not offering refunds at this timeWe are working towards a solution including local establishments taking over your packageWhen we have that solution, we will reach out to you.Best,Premier Laser Spa

We are unable to offer you a refundWe fully intend to honor all of your treatment obligations at our merger location, and we’re interviewing quality local providers in each of the closed markets who have expressed an interested in taking over your treatmentsBecause treatments are scheduled every 6-weeks on average, we hope that the need to travel will be temporaryHowever, in return for your loyalty and patience we are happy to offer you a free small area treatment package compliments of Premier

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Hello, On 10/28/I realized the Dewitt location had been closed simply because I tried calling them to confirm my appointment on 11/3/After reading the information on their website about various locations merging, I tried calling the Albany location multiple times: I left a voice message, I filled out the online form to contact them, and I continued to try to reach someone by phone over the following few daysConsidering the lack of any form of response, I can only conclude that there is no one at the Albany office either So far, my experience has been as follows: the company never informed me they were closing the Dewitt office, not in person during my last appointment in September, not by mail, not by phone the company never returned any of my messages the company claims there is a merger location in Albany, but it is not possible to reach this location Based on all of the above, I do not trust the company's response when they claim I can continue my treatment at a "merger location"I do not need another area treated, if that claim is true to begin withI also do not trust that they are working on some other arrangement I am asking for a refund Thank you

[redacted] Please feel free to reach out to the Columbus location to schedule your appointmentWe are unable to offer you a refundWe fully intend to honor all of your treatment obligations at our merger location, and we’re interviewing quality local providers in each of the closed markets who have expressed an interested in taking over your treatmentsBecause treatments are scheduled every 6-weeks on average, we hope that the need to travel will be temporaryHowever, in return for your loyalty and patience we are happy to offer you a free small area treatment package compliments of Premier.Thank you,Premier Laser Spa

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As I stated to the business in my original complaint, I do not have the ability to travel hours each way to their merger location-KnoxvilleThat is an unacceptable offerI am also declining because the business has yet to respond to my request to possibly complete treatments at their Baltimore location--no one has called me regarding this and it is impossible to schedule anything because no one at the business will answer the phone (prior to the sudden closings, the phone was always answered)Moreover since Premiere filed bankruptcy this week I am more then hesitant to accept any offer until I talk to a real personLastly, as they told me, treatments work only if clients have sessions scheduled regularly every 6-weeksMy next appt was to be this week which calls into question the quality or ability of sessions to be effective, and thus the money that I have spent.Thank you to the Revdex.comB for having someone actually respond to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not want additional treatments, I want a refundI already had additional treatments and these did not work eitherThe manager at the Cincinnati location told me that she would give me a refund and had me fill out a refund form Regards, [redacted] ***

Premier laser spa has closed its door here in MilwaukeeAfter numerous attempts to try and talk to someone no one has answered the phoneI don't believe that premier Laser Spa will refund any money because they will not even answer the phone or respond to any emails that I have sentI paid in full with a check and still have the receipt that [redacted] printed off for me.I feel that this company has lacked the decency to run a real businessTherefore until I get more details on when I will be refunded my money I will not accept what preimeir laser spa has to say

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This response was the same exact canned back email I received when I reached out to this company in regards to this matterI would hope that this establishment intends to honor their obligations as I have already paid for themI absolutely refuse to travel to Albany, a hour round trip, regardless of the frequency of treatmentsNot only is this highly unacceptable, it's laughable that this would be the expectation for Syracuse clientsThis company's obligation was to provide me service in the agreed upon location, not their merger locationTo be clear, they are able to offer me a refund, however they are unwilling to offer me a refund due to their greedI still find this business practice highly unethical and fully intend to pursue this matter furtherPlease provide you’re anticipated time line for the completion of these interviews with local providers Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, what is meant by, " we’re interviewing quality local providers in each of the closed markets who have expressed an interested in taking over your treatments?" Also, I would still like to talk with a representative from Premier about this matterNo one has returned any of my phone calls or emailsI need this contact in order to schedule my next appointment Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below When I purchased the package with this business, it was understood by both parties that the treatments will be performed at their Nashville location The response is not a satisfactory one and the matter is far from being settled.The business has not specified any such "local providers" and even if they did, I have no assurance that the treatments would be of the same quality, and that the warranty would remain intactThe package I paid for was with that location and for specific types of treatments, quality, and warrantyI, again, request a full refundThis company is fraudulent and I do not wish to conduct any further business with them Regards, [redacted]

Valued Customer,We are unable to offer you a refundWe fully intend to honor all of your treatment obligations at our merger location, and we’re interviewing quality local providers in each of the closed markets who have expressed an interested in taking over your treatmentsBecause treatments are scheduled every 6-weeks on average, we hope that the need to travel will be temporaryHowever, in return for your loyalty and patience we are happy to offer you a free small area treatment package compliments of PremierThank you,Premier Laser Spa

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***- [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The business said to call and make an appointment at the Columbus locationI am happy to do that, but the number to the Columbus location is generic (1- [redacted] ) and only leads to a voice message stating to call a 'dedicated till free number with questions and complaints' which is ###-###-####, which does not workThere is no other way I know how to contact them so if they are telling me to contact them they need to provide a working phone number! Regards, [redacted]