Premier Laser Spa

Dear Valued Customer,We are unable to offer you a refundWe fully intend to honor all of your treatment obligations at our merger location, and we’re interviewing quality local providers in each of the closed markets who have expressed an interested in taking over your treatmentsBecause treatments are scheduled every 6-weeks on average, we hope that the need to travel will be temporaryHowever, in return for your loyalty and patience we are happy to offer you a free small area treatment package compliments of Premier.Thanks,PLS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The response given is the same SCRIPTED response I have been receiving A full refund is required to resolve this complaint Attached is the same scripted response to an email request for a full refund Premier Laser Spa is unlawfully withholding money Regards, [redacted] ***

The consumer called to state her complaint is resolved as she spoke with Laura at the business and obtained a partial refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This business is simply copying and pasting this same response to all customers affected in the same scenarioTraveling over miles one way to another part of the state is not local and does offer a huge inconvenience to meAlso, since they closed their doors on Oct16, no one has contacted me about scheduling an appointment and my time between treatments has gone past the week markThis is unethical business practicesThis company should not have a good rating with the Revdex.com as they treat their clients and employees like they are of no significanceThis is fraud Regards, [redacted]

RevDex.com: I have reviewed the response made... by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Premier Laser Spa did not offer a resolution; they simply said they were working towards one and would let me know. They offered no time line, refund or alternative location or business that would complete their end of the contract. This does not satisfy my request. Regards, [redacted]

There is a refund policy in place that has to be completedIt does take longer than it does to process the cardWe are processing the full refund now and she will have it within 7-days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The business is refusing to give me a refund for a service that has not been rendered. They have closed unexpectedly without any warning. I received an email four days after the business had already been closed. Their solution is that the Nashville customers are to go to the Memphis branch to finish out their treatments. Unfortunately that means that the closest open treatment center is over three hours from my residence. The initial reason that I chose Premier Laser Spa is that it was in proximity to where I live. Their resolution does not compensate for the money that I spent. I no longer wish to finish out my treatments with Premier Laser Spa. I have the receipt for my purchase if that needs to be referenced. It does not say anywhere on the documentation that we cannot receive a refund after payment. They are operating under faulty phone lines, and I have not been able to speak to anyone at the business about my problem. The phone line they are telling us to call is no longer in service. You can clearly see this from their web http:// [redacted] .com. Also, there is no way to get through to any of the other open branches. Even if I wanted accept their proposition, there is no way to get through to book an appointment. I no longer wish to do business with them any longer. I would like a full refund. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spent $on a service that Premier Laser Spa will no longer provide within a reasonable driving distance This is unacceptable, and I would like to be reimbursed for the last treatments that will be required to finish the treatment Regards, [redacted]

Valued Client,We are unable to offer you a refundWe fully intend to honor all of your treatment obligations at our merger location, and we’re interviewing quality local providers in each of the closed markets who have expressed an interested in taking over your treatmentsBecause treatments are scheduled every 6-weeks on average, we hope that the need to travel will be temporaryHowever, in return for your loyalty and patience we are happy to offer you a free small area treatment package compliments of PremierWhen we have an update, we will notify you.Sincerely,Premier Laser Spa

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The resolution to drive to Albany (a to hour round trip) is unacceptable for anyone with a reasonable job Unless my treatments can be done locally within an hour drive, this "resolution" is unacceptable (The Albany location filed for bankruptcy and will be closing soon as well) I sincerely request a refund for the services I have yet to receiveA call to the Atorney General consumer fraud will be placed today at the recommendation of my personal attorneyLocal news has also been contacted by myself and othersThis WILL get exposure Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Driving to Knoxville from Nashville for a laser appointment is absurd. Knoxville is a HOUR DRIVE EACH WAY...A TOTAL ROUND TRIP OF HOURS OF DRIVING! Offering us a free treatment area only means I'd have to drive to Knoxville more times, which I am not going to do. It's simply too far, it would consume an entire day and expecting the customers to drive that far - with the additional cost of gas for an appointment - is not acceptable. IF they can find a local business here that is willing to provide the remainder of the treatment (and PREMIER LASER incur the costs since I've already paid for my entire treatment package), I'd be willing to accept that solution as a closure to this complaint. However, I am currently past my scheduled treatment, hair is still growing back at a fast rate and the longer they wait, the less chance they will have of successfully treating the area. NOTE: This complaint should remain open until they have found a local business who is willing to treat me (at no cost to me) because Premier has not provided me with any local options as of today, 10/26/
Regards,
*** ***

Dear Valued Customer,We are unable to offer you a refundWe fully intend to honor all of your treatment obligations at our merger
location, and we’re interviewing quality local providers in each of the closed markets who have expressed an
interested in taking over your treatmentsBecause
treatments are scheduled every 6-weeks on average, we
hope that the need to travel will be temporaryHowever, in return for your loyalty and patience we are happy to
offer you a free small area treatment package compliments of Premier.Thank you,PLS

Hi there,We are taking care of this client by doing more treatments. Thanks!Keri G***Regional DirectorPremier Laser Spa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I totally disagree with reason for discontinued service and when The manger contacted me she said you purchased treatment to get more free , since they provided only six treatments she said will refund 1/of the money But instead they only refunded for treatments
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Premier Laser Spa is unwilling to offer me a refund on prepaid services, even though they moved their services to another location without prior noticeThey say they are willing to offer their services at the new merged location in Albany, NY, but with the previous location being in Syracuse, NY (a little more than hours away) it does not make any logical sense for me to spend just as much money in gas getting to and from that location as I have spent prepaying for the services I have not receivedSince they are giving me no other option than drivng a round trip of hours for a service that takes about minutes to complete, and they will not offer me a refund, they should atleast reimburse me for gas]
Regards,
*** ***

***,We are working towards a solutionWe appreciate your patience while we work with local providers to take over your treatment packageWe will contact you when we reach a resolution.Thank you,Premier Laser Spa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. My next appointment is in days and it is impossible to drive to drive from Nashville to Knoxville, especially as a single parent during the work weekI had three consultations with local competitors before choosing PremierIt is Premier that breached their side of the contract, not vise versaPushing former clients to accept services from a company that does not offer the same guarantees or to a place where the staff is pushy and less than friendly is unacceptableIf I wanted to go to a different vendor, I would have done so in the first placeFor your reference, details of the offer I reviewed appear below
Regards,
*** ***

Please let the client know that we will be reaching out to refund her the 70% she claims to have been toldThere is no documentation on that but we will take her at her word

***We are unable to offer you a refundWe fully intend to honor all of your treatment obligations at our merger
location, and we’re interviewing quality local providers in each of the closed markets who have expressed an
interested in taking over your treatmentsBecause treatments are
scheduled every 6-weeks on average, we
hope that the need to travel will be temporaryHowever, in return for your loyalty and patience we are happy to
offer you a free small area treatment package compliments of Premier.Thank you,Premier Laser Spa