PREPPY TEES

Hello ***, Our Gift Card Support team received the email you sent to us on the same date this Revdex.com complaint was originally filedThe Gift Card Team has followed up with you directlyIf you have additional questions or require further assistance, please let us know and we will have our Gift Card Support agent contact you again

I am sending this to our claims team so that they can look into thisI am also passing on your information so that they can follow up with you personally

I am very sorry to hear that the juice you purchased was past it's expiration dateI would be more than happy to mail or email you a $gift card to cover the $juicePlease let me know the best place to send this card

Thank you for reaching outWe are truly sorry to hear of your experience, and will gladly work with our Regional Operations Team to ensure this issue is addressed immediatelyIf you could please send us an email including any receipts you may have, and a brief explanation of the error to
***, that would be most helpful

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhole Foods is acting like it was a mistake the $wasn't showing up. When I replied to the gift card e-mail, they said I used the card on 3/22/so it was at a zero balance. I haven't been to WF in weeks, so that's impossible. Now, I do show after my rebuttal with the Revdex.com that they added $on it now.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I received the gift card via e-mail on 3/28/18. It says the gift card is for $
Regards,
*** ***

Hello,I have investigated and found one email received from the customer on 8/2/ Unfortunately I do not see any previous emails and will investigate that issue to see what may have happened that the first email was lost I have responded to the customers 8/2/email and am happy
to assist her.***Whole Foods MarketGlobal Customer Information

Hello ***,I have followed up with the store team leader and he has let us know that he has been working with you personally on this issueHe has let me know that he is waiting on your replyPlease let us know if there is something we can do to facilitate this. Many thanks

Complaint: ***
I am rejecting this response because:From: *** *** [mailto:***]
Sent: Thursday, January 26, 12:PM To: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #*** Hi,I need to reopen this complaint.I tried to pick the gift card, but it was not availableThis company is not delivering what they promised.Thank you
Regards,
*** ***

Hello, Thank you for reaching out to us We have received your concern and will be following up with our regional and store counterparts to look into this issueA company representative will reach out to you directly once we have investigated. ***Global Customer CareWhole
Foods Market

Hello,We have reached out to Fair Lakes store leadership; they will be in contact with Ms*** directly to get this resolved for her. Thank you

Our records show that this customer reached out to us directly by emailing, ***A member of at our Southern Pacific Regional office has since reached out to the guest directly to offer further assistanceWe believe we have addressed these concernsIf there are any
additional questions, we may be reached by phone at, *** or by email at ***

Complaint: ***
I am rejecting this response because: Please forward my message to the CEOI spend too much money in Whole Foods to be treated like thisI want upper manager to take action now
Regards,
*** ***

Good morning all,I have made numerous attempts to reach Ms*** by phone as well as emailing her but have not had any luck in getting a response from her

Complaint: ***
I am rejecting this response because: A copy of the receipt has already been attached to the original complaint.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I spoke to *** *** manager of the Roseville,Ca Whole Foods she has resolved the issue .I will be receiving a gift card which is fine with me and what I wanted originallyThank You *** for your kindness and helping to resolve thisI was unaware of Whole Foods policy as of Jan that it is MANDATORY to have a receipt for any whole body returns I will make sure to do this in the futureThanks again *** you have been AWESOME!
Regards,
*** ***

Hello Revdex.com , Thanks for reaching out to Whole Foods MarketYour comment has been received and if a response is required a member of our global team will be reaching out to you as soon as possible Thank you, Whole Foods Market Customer Information Team
Customer Information | Whole Foods Market Global Headquarters | *** *** *** * *** ** *** * *** *** ***