PREPPY TEES

Hello [redacted],I’m sorry you are not satisfied with our response. As I understand it, our [redacted] store reached out and has offered you a gift card. Have you spoken to them further since they replied to you and made this offer? If you can provide specifics on what has been unsatisfactory about the store’s response, I would be happy to reach out on your behalf to see if we can compromise on some to some sort of resolution that is satisfactory to you. Kind regards,[redacted]

Hello [redacted],I'm sorry for your experience with this sale at the [redacted] store. I reached out to store leadership, and the out-of-stock was due to an issue the vendor was having and was outside of the store's control. Our stores do not offer rainchecks, however, I've spoken to [redacted], the Store Team...

Leader at the [redacted] store, and he would be happy to honor the sale price on this item for you, either on a new item or refunding the difference on what you wound up purchasing at full price. Please stop by the store and ask for him, or call (702) 942-1500 to make arrangements. Kind regards, [redacted]

Hello,Whole Foods Market does not manufacture the product in question. Immediately after receiving your comments, we contacted the manufacturer, Gaia Herbs. The Turmeric Boost is filled by weight, not by volume. The contents of the Turmeric Boost settles quite a bit during shipping, and...

typically the product volume is around half of the container after settling. The fill level of the product you purchased sounds as though it is normal for Gaia's Turmeric Boost. If you have any additional concerns regarding this product, we recommend contact the manufacturer, Gaia Herbs, directly.

Complaint: [redacted]
I am rejecting this response because:all the facts are in writing.their participation isnot neede
Regards,
[redacted]

Hello [redacted], I’ve checked with our gift card support team, and the person who has been helping you will be reaching out to you directly again. We mailed you a $150 gift card to replace the paper credit slips. The card was mailed weeks ago and so it definitely should have arrived by now. The balance on the card shows it still has the full amount on it, so ff you have not received the card, please let us know and we can cancel the one that’s out in the mail and ship out another replacement. Please keep us posted as we’d definitely like to get this resolved for you. Kind regards,[redacted]

Hello,According to our records we reached out to this customer on Oct. 2nd and Nov. 10. We sent a gift card for $40 on Oct. 2nd to the email she provided. It is showing that the card has not been used, we instructed her to check her spam mail and if it was not there we would resend it but never...

heard back. Please have her reach out to [redacted] for more information as it seems she is not receiving our emails. Thanks

Please recheck the gift card. It is showing $5 balance on our side. Thank you

Complaint: [redacted]
I am rejecting this response because:  First of all this response did not address the serious misconduct,  Instead they blamed me  Second this response demonstrates a very petty retaliation. No one told me until this email response not to shop there again.  The punishment, how will I survive?  This is revolting and The Revdex.com must make this a complaint against Whole Foods for a disgusting level of and lack of customer service IO was never told to not shop a tthe store again
Regards,
[redacted]

Hello,I have contacted the customer to request the gift card number to find out why the card is not working. I will be sending the customer a new card.Thanks,[redacted] Gift Card Support

It was a store experience at your [redacted]

We don't have any record of this incident with the officer and the complainant but Whole Foods complies with all local, state, and federal ADA requirements and does not discriminate in any way against person's with disabilities.  Whole Foods does not control the actions of the officer who Mr....

[redacted] is complaining of but we have contacted the security company to make them aware of the allegation. Aside from this alleged incident the complainant has had many run-ins with people at the store and we are familiar with him.  He has been aggressive and abusive towards our employees and others in the store, yelling, being demanding, and generally being rude and disrespectful to them.  [redacted]

The Closter store has reached out to this guest and let her know that 1. We do  not have cameras in the parking lot. 2. We are not responsible for the parking lot since we are rental tenants and 3. have passed her info on to the company that owns the lot so that they may be in contact with her...

about this. Thanks, Global Customer Information Specialist | Whole Foods Market | 550 Bowie Street | Austin, Texas 78703 This email contains proprietary and confidential material for the sole use of the intended recipient.  Any review, use, distribution or disclosure by others without the permission of the sender is strictly prohibited.  If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of the message.

We can confirm that Whole Foods Market is not affiliated with BJ's Wholesale Club.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. To respond to the questions asked, I was at the Princeton, NJ's store (off of Route 1), and I spoke with the employee who was working at that particular station that day (the gelatto/coffee station). She had disregarded my concern about the gelatto that it was too runny and soft and threatened to call the cops if I don't pay for it. I would've contacted the manager on duty that day, but the customer services desk was busy that I got tired of waiting for the next available stores associates to ask for one.
Regards,
[redacted]

Thank you for taking the time to reach out to us. We are working on streamlining this process now so that the user experience is much easier and more straightforward.  Thanks again.

Hello [redacted], Thanks for reaching out and I am sorry for your experience. We'd like to help with this. Can you please let me know which store you purchased this product at, the date of the purchase, and whether you spoke to someone in store leadership about the issue?  Many...

thanks, [redacted] Customer Care

Both our supplier and our internal team have checked this product using calibrated measuring devices and according to those results the product contains the correct amount.  However, we are committed to  satisfying our customers and are eager to address any situation in which...

they are unhappy with a product.  Since we have received the information we needed from [redacted], we have been processing his request and are happy to offer him the refund he has requested. We will reach out to [redacted] directly to follow up.

Hi Ms. [redacted], I am so sorry that you had this disappointing experience in our store. I'd be happy to provide you with a refund, but the receipt attachment did not come through on the Revdex.com system. Could you send a copy of the receipt to my email address,...

[redacted] and we'll start processing that request?Thank you, [redacted]Assoc. Director, Customer Care[redacted]

Hello [redacted],I am sorry you are having trouble with your gift card. We are looking into a resolution for you and will be in touch soon. Thanks,[redacted]

We appreciate your position on this matter, and your business is important to us. We have been in touch with Store Leadership, and you can expect that a Team Member will reach out to you to arrange a refund as a one time courtesy. Please note that this is a courtesy, and in the future, please be aware that parking at Whole Foods Market is intended for customers while shopping. We encourage shoppers to use general parking if the intention is to patronize other establishments in addition to our store.