PREPPY TEES

Hello, Thank you for making us aware of this. We would like to investigate this further. Would you be able to email us a copy of the receipt directly at [redacted] and let us know at which store location this occurred? If our investigation reveals that the items in...

question were wrongly charged, we will happily refund your money.

According to our records a $5 gift card has been sent to the customer to make up for the $.05 error made at the register.

We're sorry to hear about your experience with this product and would like to look into this further. We'll be reaching out directly to you at the contact information provided so we can get some additional information to investigate this issue.

We're sorry. Our sales are offered while supplies last. We would love to send you a gift card so you can still get the steaks on us, and we will follow up with the store to share your feedback. Please reply and let us know if we can send a digital gift card to your email address, or if you would...

prefer a mailed card.

Complaint: [redacted]
I am rejecting this response because: I received the gift card via e-mail on 3/28/18.  It says the gift card is for $0.00.
Regards,
[redacted]

Regarding Complaint #[redacted]   Hello Revdex.com ,   Thanks for reaching out to Whole Foods Market. Your comment has been received and if a response is required a member of our global team will be reaching out to you as soon as possible.   Thank you, Whole Foods Market...

Customer Information Team   Customer Information | Whole Foods Market Global Headquarters | [redacted] | Customer Service: [redacted]

From: [redacted] [mailto:[redacted]] Sent: Friday, March 24, 2017 12:13 PMTo: info <[redacted]>Cc: info <[redacted]>Subject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted]I followed-up with the CEO of Whole Foods via e-mail....

 Someone finally got back to me and resolved the issue.  Thank you so much for your help!

Please know that we take every complaint seriously to ensure our customers feel satisfied and welcome in our stores. Immediately after receiving this concern, we contacted leadership in our Northern California region regarding this incident, and learned this customer has been asked not to shop...

at our store. We are satisfied that the store tried to accommodate the customer and acted responsibly in responding to this incident.

I apologize, [redacted]. The cards were suspended due to fraudulent activity. Because these were not purchased through WFM or a WFM authorized third party, we have no recourse to offer. You acknowledge yourself you knowingly took a risk purchasing through an unauthorized third party. Again, we would encourage you to reach out to the platform where they were purchased as we are unable to reinstate cards purchased with stolen/fraudulent funds. Best, [redacted]

Complaint: 1[redacted]
I am rejecting this response because: THE ADDRESS IS [redacted] The date of the receipt is approximately 4-5 weeks ago, on a Saturday. I dont have specific date available right now but I can get it later if you "really" need it. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi Joyce, I am sorry that you had this experience. I'll be happy to provide you a Whole Foods digital gift card in the requested amount of $12 for your inconvenience and will send that through a separate email message. I will also reach out to the Altamonte Springs store to determine why they...

might be experiencing out-of-stocks on the Allegro Whole Bean Decaf coffee. I'll follow-up as soon as I hear back from the store and please let me know if you have any other questions in the interim. Thank you for sharing how we can improve.Sincerely, [redacted], Whole Foods Market Customer Care

Complaint: [redacted]
I am rejecting this response because:This is so ridicules.  If they feel they have addressed this, then Whole Foods is not what I thought they were.  In the other 79 complaints on the Revdex.com, they consistently brush off the complaints as if it is just a disgruntled customer.  They do not understand customer service and I am not accepting that they have addressed this.  They have never once apologized for their customer service agent cutting me off without ever saying a word.  They have never taken ownership of the real issue.  Inconsistent and poor customer service.  Instead they accuse the customer of buying the bread in another region when their own store manager said "yes they sell the bread.  If the person who responded took the time to research this instead of asking the customer to answer several questions she would have known that.  This is probably one of the worst experience I have ever had by a corporation at handling something so simple.  I spend $800 a month at Whole Foods, or close to $10,000 a year.  I am sure AJs would love to have the money since the employees, including executives really don't care about losing a customer. 
Regards,
[redacted]

Good Morning-Please have the customer call the store at her convenience. A customer service Team Member will be able to assist her with her refund, she does not need to drive to the store. Thank you, [redacted]

Thank you for reaching out to us; we're so sorry to hear about your experience and will have the appropriate leadership team follow up with you at the contact information provided. All of our 365 Everyday Value Olive Oils are 100% extra-virgin olive oils and are certified by the North American...

Olive Oil Association. Our oils are products of Italy, Spain, Greece, Portugal and the U.S.Our 100% Californian Unfiltered Olive Oil and California Small Batch Olive Oil are made by America’s largest grower and processor of olive oil. They have a full traceability program to know where every olive originated.We test our olive oil for pH levels, peroxide value, UV extinction, fatty acid composition, sterol composition, wax content, steroidal hydrocarbons and pesticides to ensure it meets our requirements. We also package our oils in dark glass or tins to protect the oil from light, which can negatively affect the quality of oil.Our Buyers and Global Food Safety Specialists visit all of the facilities that produce the 365 Everyday Value olive oils periodically to ensure the highest level of quality in these products.Thank you again for reaching out. [redacted]Whole Foods Market Customer Care

Thank you for reaching out and sharing your feedback. Parking has been a huge problem in the center and we have worked with Avalon for the past year and a half to find a viable solution. We have received a lot of complaints from customers not being able find a parking spot when they come to shop...

with us. We can usually turn a parking spot over every 30 to 45 minutes but have had issues with customers leaving their car in our lot for several hours which prevents people from being able to come in for their grocery shopping needs. We have hired Advanced Booting Services to monitor the lot and Whole Foods Market doesn't get any of the fines.This policy isn't meant to alienate our customers and we started back in November to warn/educate customers about the new parking policy. We started enforcing the booting since the beginning of the year and are also trying to speak to most customers whenever possible about using the general parking area if shopping other retailers. We have put in signs in our lot to let guests know about our parking policy. With the opening of phase 2 in Avalon, there are several new lots and decks available for guests shopping the center.We are hopeful that with the addition of the new decks, parking will be less of an issue but we need to ensure that you or any other customers wanting to shop with us can find parking. We appreciate the feedback.In most cases if you can show your receipt to the store manager showing that you were shopping in the store when your car was booted, they will reimburse you.

Thank you for bringing this to our attention. I would be happy to send you a gift card to cover our error as well as follow up with the store to ensure that they look in to this and use it as an opportunity for training and correcting their errors.

Hello ,Thank you for reaching out to Whole Foods Market. I am very sorry to hear about your experience. Please know that we take every complaint seriously to ensure that our customers feel satisfied with their shopping experiences. We use feedback like this as a tool for training, improving the...

products we offer, and improving the customer service we feel is so vital to a positive shopping experience.We will be sure to touch base with the Store Leadership Team at the Napa location so they may benefit from your feedback and address your concerns. Also, if you could please provide your address I'd be happy to send you a gift card in the mail covering the cost of the 12 Conventional Avocados. Thank you once again for your feedback and support of Whole Foods Market.Customer Care, Whole Foods Market Global Headquarters, 550 Bowie St., Austin TX 78703 This email contains proprietary and confidential material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others without the permission of the sender is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of the message.

I would be happy to look into this and resend the gift card to your email.

Hello, Whole Foods Market stores are not open overnight.  We do not have a Team Member by the name of [redacted] and neither of our CEOs are a Mr. [redacted].  Furthermore, referring to our Team Members as prostitutes is not acceptable. All refunds are processed at...

store level.I encourage the customer to contact the store with which they have a complaint directly for resolution, and their bank or financial institution to contest any charges that they believe are fraudulent..