Priceless Car Rental

Rental car company added insurance fee without my consent I specifically asked three times that they not include the collision damage waiver fee, and the representative said that was fine, and printed out the forms for me to sign, so I signed and later was billed for the insurance, because apparently I signed for it even though I had asked not to include it

Failure to issue US$refund despite return of vehicleI have contacted the company - awaiting refundNow weeks overdueExcess fees charged
I used this company called Priceless Car Rental (aka Executive Car Rental) based outside Fort Lauderdale airport at SE 6th Ave, Ft Lauderdale, to rent a vehicle for one day (May 6-2018) (initially my booking was for for days but they did not honor the booking details as provided by the booking agent "economy bookings.com", so I rented for one day only, until I found an alternative car hire company)
The policies and practices of the company are fraudulent at best, criminal at worstReasons :
they forced me to take out extra insurance coverage when no Florida state law requires coverage, despite insistence from them that one must take out CDW insuranceThey charge fees and taxes which were supposed to have been included in the original daily rental cost, with no way of checking if such fees or taxes are legitimate (there

This company insists that you use their Sun Pass transponder even though you have your own This requirement was not indicated in advance
Car reserved from 12/20-12/ They force you to buy tolls in FL with their transponder even if you have your ownThis puts undue financial pressure on the consumer I called Sun Pass to validate this practice and they confirm that it's illegal and extremeYou are coerced in using their transponder so they can make moneyI spoke to two company sales reps including customer service and they refused to satisfy our request to use own transponder

No following policy
Do not accept debit card, or accept and required $deposit$Required by policy
On date of pick up 4/25/i was decided to pay with debit cardStaff started to push me to pay with credit cardI asked what difference and they informed that if payment will be using credit card I will get refund in week and deposit will be $If with debit, refund in 4-weeks and deposit should be $
On question, why is it difference? Staff called to manager and manager confirmed this information
I asked that information on official website is different, and they sad that they don't follow this policy
Total paid $($- car, $- insurance, $deposit)
Also, it was difference between price on time of booking and actual pricecharged extra $with no explanation

Won't return my deposit, after small scratch was found that was previously on the car before we rented
Car was rented 1/ Checked the wet car for any scratches and missed a small scratch on the bumper We later found it once the car was dry but thought little of it due to it being so small we returned the car 1/and received a call about the scratch but stated we had insurance so it wouldn't be an issueThey are now stating that we cannot have our deposit back due to the small scratch that is less than a quarter

Made are reservation and they ran out of cars I was not the only one--an entire shuttle bus full of people was brought back to the airport without a car!

rude employees...it was dirty with cig butts, wrappers and film on the windows- broken transmission
I was in rush to get my car and after driving approx miles realized the car had cig butts and ashes in itwindow was dirty and wrappers in back of car..also the car began to drive poorly and was unable to shift- I contacted the rental car company at approx to inform them of the issues..I sent picture evidence- I was told I would get a call right back and I didn't...I called again and got no response...then again and was placed on hold...when I returned the car I told the attendant of the issues and he said NOT to worry ..he checked me out and I went about my way

Falsely accused me of tire damage and holding my deposit
On April 4th - April 8th I rented a car at the Detroit metro airport location
RA#evedtw-XXXXX
I rented car and it had a low tire light on
The said it was flatThen they told
Me they were keeping my $deposit and I asked why they said I caused damage to tireI disputed itI then received a phone call call from the girl at front desk and said there was mistake and stated to me that they had same issue with Cadillac tires before and they were gonna refund my deposit and apologize to inconvenience, them days later they called and said the had car inspected at Cadillac dealership and determined damage was from a pot hole, which I stated I never hit a pot hole because the light only came on only miles from return location and the roads were newI stated to them I have no idea what happened to the car after I left the carI don't know what could have happened to the car out of my possession and they told me they are n

Car was booked with Unlimited Mileage on Expedia,comCompany did not explain it was miles a day and are not giving hold money back
Car was booked through Expedia.com, my reservation clearly stating unlimited mileageCar was picked, up with no problemsJourney was concluded and I waited weeks for the $hold money to be returned to my credit cardCompany apologized and said they would issue the refundI waited a week, no refund and called back to be told I violated a mile a day driving limitI stated this was not disclosed and my confirmation from Expedia clearly states unlimited mileageI drove miles in this trip my main reason for renting a carThe company did not tell me I had a mile a day limit, I even told them at time of rental that I had a long way to drive and they could have told me thenOf course I would never knowingly drive this distance or have rented in the first place knowing this informationThis company have been deceptive and have cost me

After speaking with *** *** and Sunpass, Mr *** told me I would receive a refund and I never didI have his emails that state this as well
I rented a car and did not use there sunpass because I had my ownThey charge me for going through tollsMy sunpass was charged and so was pricelessI called aunpaass and the representative explain to me and Mr Waad that the sun pass feature could be turned off when they are renting the carThey want to charge a day for the sunpass and I had my ownI incurred a total in the totalWhen Mr *** seen all the details I went through he promised me a refund of $that I never receivedI emailed him over and over and there was never email backHe kept saying he would do it manually and never did

When I booked the estimated total was $When I ended up getting the initial paper work it was already $higher, no change in what I selected
They want you to provide proof of an arrival flight to the area and the return flightWTH? Who cares how I'm getting to and from your car rental facilityWhen I booked the estimated total was $When I ended up getting the initial paper work it was already $higherI wasn't in an arguing mood so I left itThen I come to find out that they are going to actually charge the deposit ($250) as well as the rental to my credit cardThat's right the full charge which they then need to refund 3-business days later after returning the rental carI'm still waiting for mine to be returned minus a toll charge and fineWe were then offered toll service for the car, I commented and let them know where we were headed and thought that there were no tolls in the directionNo suggestion from the person that the area I was heading did have

This location's management is out of hand, very rude and nasty to customersThey charged me differents and over drafted my account
I rented a car at the location *** *** **
*** *** online through carrentals.comThe first reservation I booked was a mistakeI entered 6pm pick up on 11/and drop off 11/3:30am rather then 3:30pmSo I called the 888# listed on the website and someone very rude answered the phoneWhile I was to edit the time the representatives phone kept going off so I wasn't able to hear her responseShe told me she couldn't edit the reservation so I would have to edit it at the actual locationI started for her to cancel the reservation so I can rebook it to be guaranteed the full car rental and have no issueUpon the representatives phone kept making noise I told her that she was being rude that I could not hear and she got mad at me and asked me to repeat myself and I didI told her she was being rude, so she told me "your reset is can

My damage deposit that was charged to my credit card has not been returned after weeks after the return of my rental car from *** ***
When picking up a rental vehicle on the 11Feb,that I rented from Priceless Car Rental, I was an extra $per day for Toll Charges, of which was not told about when making the booking and did not have a choice to refuse because I was a Canadian resident At this time a Damage Deposit of $was also taken in addition to the rental and all other daily fees and taxes, which is suppose to be returned within 3-business daysThe payment was made with a *** card On returning the rental on the 16Feb, 2018, the agent checked the vehicle for any damage, of which there was none, and I was given a copy of my charges where I was to receive $back from my damage deposit, as the rental was returned a couple hours late and the rental charges were changed Today is now the 07Mar, and the funds have still not been refunded to my ***

Rented a car from 6-May They took a $deposit and despite my many calls they haven't refunded my deposit back
Rented a car from this place from 6-May They took a $deposit and despite my many calls they haven't refunded my deposit backTheir excuses were we have to wait for the Sun system to see if you use the toll and now is that it takes business day which has turned into business day I called today and the phone seems disconnected

I rented a car at Executive Car Rental
First red flag They have one shuttle, so the agent lied about shuttle pick up every min I waited min
Once in office, the wait time to get to the counter was longer than expected Finally, at the counter, I tell them that I will be returning the car on July 24th instead of July 25th The agent said he would knock off $because it is one day earlier Then, I experience a second red flag I am shocked when they 'recommend? the extra $10/day to cover the tolls I explain that I travel to Florida often and have my own portable transponder therefore, do not need theirs Before I signed the contract while still at the counter, I called the Sunpass number and registered the rental tag/make/model/year to my account getting the information from the agent I asked the agent about deactivating their mini transponder He replied, 'our transponder should automatically be deactivated since the tag is now linked to your Sunpass accoun

I was billed by *** for prepaid reservationI was also billed again by *** who operates out of this same location
I booked online using *** I booked my reservation at Priceless Car RentalWhen I show up the sign outside is ***I had my card swiped and was charged again this time by *** who I was told bought Priceless Car RentalI did a merchant dispute with my credit card company and they refuse to credit me back for the duplicate chargesI called the location and they took my information and said a manager would call me back within a weekNothing has been done and at this point my card company is refusing my dispute because it's past days

First of all the the guy on the desk was rudeHe was talking to me like I was his salveno respect at all and so arrogantWould not help me to understand why I was getting charged twice for taxFor two days car rental my rate was about dollar a day and amount of tax I paid was 36$Seriously! And the would not explain me what tax I were being chargedAfter half hour hassle he printed paper with list of tax being charged but would not let me see for more than seconds!
If that was not enough I did not receive my deposit backI contacted them via email timesNo responseI called couple times and no response eitherMy credit card company wont even dispute the charge because it was charge legally in the first place
Priceless is not running business they are running scam

charging extra day, lying about scratches, charging add ons that we did not ask for
this business charged us a while day for min and other customer for min accused us of scratching the car until we showed a video of them a acknowledging the scratch before we picked the carthey also charged us an extra day with $we also bought a full tank of gas from them and they gave us the 3/of it as we were there we were far from being the only ones that were scammed

After making a reservation, we showed up for our carIt took us over an hour to get to the place, since it's a small satellite far from the airportIt took minutes for the shuttle to arriveI called and spoke to a representative to let them know we were on our way, she said fineWhen we arrived, we were told that they expected us at and it was now pm, they gave away our reservation, and our rate, and were now charging us $MORE PER DAY for our carWe tried to explain that we were delayed because of their shuttle, but they ignored usDO NOT RENT FROM THIS COMPANY

On July 13, 2018, I rented a vehicle from Executive Car Rental located in Miami, Florida My experience with them was going fine until I notice that my $deposit was not returned back onto my card Contractually, your deposit is suppose to return back onto your card 2-business days after drop off I dropped the car off on July 15, 2018, 5:30am It is now July the 24, 2018, and I still don't have my deposit back
Product_Or_Service: Rental car