Priceline.com

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion.
 
Our records show that the rate selected is
non-changeable, non-cancelable and non-refundable.
The consumer’s contract page discloses the following:
·      
Your car will be reserved for unlimited mileage,
but some car companies have additional restrictions regarding mileage. Please refer to [redacted] specific policy.
 
Please note that
the [redacted] specific policy shows the following:
 
Renters with a FL
driver's license will receive a 150 free miles per day and each additional mile
is 0.25.
 
This information
was presented to you prior to purchase when you were asked to review your
reservation, including the terms associated with cancellations or changes. When
you purchased your reservation, you agreed to those terms. Therefore, we are
unable to process a refund for this reservation.
 
For your reference, a copy of the contract page is
attached hereto.
 
[redacted]
*
The contract page disclosed the terms and conditions of the
reservation.
 
Sincerely,
 
N.
D’[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
If it was only a $30 charge (as they claim) I would have GLADLY accepted it.  Unfortunately, as with their deceptive practices, they are lying here too.  They attempted to charge me $30 per room per night, plus $30 for each guest above 2 in each room per night - totaling $330 for the 2 night stay.  I had already contacted the hotel, and they would NOT have charged those fees....it would have simply cost me $10 more per room (2 rooms that needed changing).  Once you add in the $330 to my original reservation - it's about 20% more expensive to use Priceline than to go direct with the hotel.
I explained that - and again - VERY rude customer service agents told me the reservation could NOT be cancelled by me OR PRICELINE!  Yet, once disputed, they had no problem cancelling it, not informing me that it was cancelled, they after THEY DID NOT PAY FOR THE ROOMS, STILL TRYING TO CHARGE ME FOR THE ROOMS.
I have also filed a complaint with the FTC and the NY AG's office.  These deceptive (at the very least) business practices are a scam - just read the THOUSANDS of bad reviews they've gotten just this year on rating websites all over the internet.  This is COMMON practice for this company. 
If you want to get paid for something - you first have to have supplied the service.  THEY CANCELLED THE RESERVATION - not me.  I will not pay.  not today, not ever.
Sincerely,
[redacted]

Revdex.com, Inc.
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Our record indicates that the
customer had some issues with the quality of the hotel during her stay and the
hotel agreed to refund the customer. Our records confirm that a full refund was
issued to the credit card account used to make the purchase. We suggest that
the Bureau/Hotel direct any further claims directly to the hotel.
We are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:
 
This is absurd, I could not sleep for two nights at all .. I have videos of the dripping Tap
Sincerely,
[redacted]

Revdex.com, Inc.
 
The consumer’s
hotel room [redacted] was purchased with [redacted].com.
 
For any assistance
related to [redacted].com purchases, please contact [redacted] or Jessica
Byrd at [redacted].com (contacts below). 
 
[redacted] – [redacted] [redacted] 
 
 
Phone:
[redacted]    *  [redacted]
Address: [redacted]
Website: www.[redacted].com
 
 
Sincerely,
[redacted]
Priceline.com

Dear [redacted]We are contacting you today regarding your reservation
with [redacted] Corporation booked under Trip Number [redacted].We are
writing to let you know that we have received your Revdex.com
concern in our Executive Offices. As we understand, you did not use...

the
reservation and you would like to be refunded.Due to the nature of your
concern, we would like to speak with you directly by phone. I attempted
to contact you today in an effort to address your concern; however, we were
unable to speak with you at the number you provided at the time you booked your
reservation.Please contact us directly at: ###-###-####. The Executive
Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday.
You will need to enter your Trip number, which is [redacted] when you contact
us. Please note that the number provided above is a United States phone
number, and you may incur toll charges when calling from outside the United
States or Canada.We apologize for the inconvenience and hope to hear
from you soon.Sincerely,Joe A[redacted]Executive Offices

Trip Number(s): [redacted]
Customer or Passenger's Name(s): [redacted]
Dear [redacted],
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
We reviewed your information with our travel partner and hotel
verified that your reservation was confirmed at the hotel the same day your
reservation was booked, which is June 15, 2014. Since the reservation is
restricted, and was charged in full, it cannot be cancelled or refunded.
We are sorry that we are unable to assist any further in
this situation and suggest that you contact the hotel directly for any further claim
inquires.
Sincerely,
[redacted]
Executive Offices

I find it outrageous that this company that has received 2601 (soon to be 2602) complaints is awarded an "A+" rating by the Revdex.com. It is apparent based on the sheer magnitude of the complaints that they rip off their customers routinely knowing that most consumers will not register a complaint and if they do the management then and only then, offers restitution. Simply disgusting. Literally thousands aggrieved and they maintain a positive rating using a cunning yet transparently unethical method of doing business. NEVER use Priceline.com, the company without a conscious.

Revdex.com, IncRevdex.com,...

Inc
 
The
consumer is
claiming that she wanted to purchase her reservation using her [redacted] membership
to receive a discount. She also stated she called to cancel the reservation and
was advised that the reservation is non-cancellable. 
 
We advise customers on our website that
our
products cannot be purchased using (points/miles/rewards), vouchers, or
discount coupons. This is because our reservations are
already deeply discounted
The customer purchased a same-day
reservation. The cancellation policy associated with the reservation was
presented to the customer prior to booking and stated:
For the room type you've selected, you
can cancel your reservation for a full refund up until noon on Tuesday, June
24th (local hotel time).
If
you decide to cancel your reservation anytime between noon on Tuesday, June
24th and noon on Wednesday, June 25th (local hotel time), the hotel requires
payment for the first night's stay. You will
be charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you.
Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Wednesday, June
25th).  This means that at the time the
reservation was booked, it was already non-refundable.  The customer purchased a same-day reservation.
The cancellation policy associated with the reservation states:  For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Tuesday, June 24th
(local hotel time).
If you decide to cancel your
reservation anytime between noon on Tuesday, June 24th and noon on Wednesday,
June 25th (local hotel time), the hotel requires payment for the first night's
stay. You will be charged for the first night's stay including taxes and fees.
Any remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Wednesday, June
25th).  This means that at the time the
reservation was booked, it was already non-refundable.
 
Attached hereto is a copy of the
consumer’s initialed contract page agreeing to the terms and conditions of the
purchase as well as the selected room rate/summary of charges.
We appreciate the opportunity to clarify.
[redacted] [redacted] [redacted]
Complimentary breakfast, an indoor
pool and hot tub and rooms with microwaves and refrigerators are welcome
features of the [redacted] [redacted] [redacted].
$79
$84
per night
Price Alert: the price you saw has changed due to hotel availability.

Choose Your Room





We've chopped booking fees at this hotel to keep
our bottom-line prices lower.





We guarantee the best possible price on this room.










$84.99


per night




--------------------------------------------


1 King Bed - Nonsmoking Room -
Free Breakfast, Free Wifi, Fridge, Microwave | +
room details





Freebies: Free breakfast and free
internet in room



Flexible Cancellation - See Details




















Room
Details: 1 King
Bed Non-Smoking Room With Free Breakfast, Free Wi-Fi, Refrigerator And
Microwave









$89.99


per night




--------------------------------------------


2 Queen Beds - Nonsmoking Room -
Free Breakfast, Free Wifi, Fridge, Microwave | +
room details





Freebies: Free breakfast and free internet
in room



Flexible Cancellation - See Details





















Room
Details: 2 Queen
Beds Non-Smoking Room With Free Breakfast, Free Wi-Fi, Refrigerator And
Microwave









$89.99


per night




--------------------------------------------


2 Queen Beds - Smoking Room - Free
Breakfast, Free Wifi, Fridge, Microwave
| + room details






Freebies: Free breakfast and free
internet in room



Flexible Cancellation - See Details





















Room
Details: 2 Queen
Beds Smoking Room With Free Breakfast, Free Wi-Fi, Refrigerator, Microwave
And Recliner









$99.99


per night




--------------------------------------------


2 Queen Beds - Nonsmoking Suite -
Free Continental Breakfast, Free Wifi, Fridge | +
room details





Freebies: Free breakfast and free
internet in room



Flexible Cancellation - See Details





















Room
Details: 2 Queen
Beds Non-Smoking Suite With Free Wi-Fi, Free Continental --Nfq2--Breakfast
And Refrigerator




Summary
of Charges





For many of our hotels, you're able to pay the hotel
directly at the time of your stay rather than up-front at the time of booking.
This new flexible feature is available at the hotel you have chosen.


x close


"Pay When You Stay SM" room


This is a "Pay When You Stay" room. The hotel will bill you the amount
shown below at the time of your hotel stay.


The actual
charges for your hotel room are shown in the local currency below.




Room Cost: (details)


avg. per room, per night




$89.99




Rooms:




1




Nights:




1




Room Subtotal:




$89.99




Taxes:
Taxes & Fees:




$10.21


We've chopped fees on this hotel.




You Pay Today:




$0




Total Charges: Total Charges:




$100.20


Best Price Guarantee on this hotel




Mandatory Hotel Fee:



$null
- This
hotel fee is charged by property at checkout.


Total
Cost:


$100.20


*The
U.S. dollars estimates provided are based on the current exchange rate. The
hotel will determine the final total.



Reservation
Name (Age 21 or Older)


Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.




Room 1




[redacted]
[redacted]
[redacted]









Important
Information







Room Description: 2 Queen Beds Smoking Room With Free Breakfast, Free Wi-Fi,
Refrigerator, Microwave And Recliner





Your reservation is for 1 night,
checking in on Wed, Jun 25, 2014 and checking out on Thu, Jun 26,
2014 for 1 Room





Rate Description: Websaver - Full pre-payment required upon booking





Hotel Freebies Details:


Free breakfast and free internet
in room





Cancel Policy: Priceline will not charge you a
change or cancel fee, however this hotel has the following cancellation
policy: For the room type you've selected, you can cancel your reservation
for a full refund up until noon on Tuesday, June 24th (local hotel time). If
you decide to cancel your reservation anytime between noon on Tuesday, June
24th and noon on Wednesday, June 25th (local hotel time), the hotel requires
payment for the first night's stay. You will be charged for the first night's
stay including taxes and fees. Any remaining amount will be refunded to you.
Refunds or cancellations are not available after noon local hotel time on
your day of arrival (Wednesday, June 25th).




•


Please
note that this booking is being offered to you through our subsidiary,
Agoda.com.



Mandatory
Fee: This
hotel charges an additional . This fee will be charged to you directly by the
hotel. Mandatory fees are not optional and typically cover items such as
resort fees, energy charges or safe fees. The amount of the charge is subject
to change.



Guarantee
Policy:




Guarantee Policy: Reservation is guaranteed for arrival on the confirmed
check-in date only. If you don't check-in to the hotel on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.





Your credit card is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.


Your
PayPal account is charged the total cost above at time of purchase. Prices
and room availability are not guaranteed until full payment is received.




Additional
Information About the Room You Selected:



Important
Information From The Hotel:




All rooms are booked for double occupancy (i.e.
2 adults) and accommodations for more than two adults are not guaranteed.





Your
credit card will be used to guarantee the reservation. The hotel will charge
you directly for room and tax. The hotel reserves the right to authorize your
credit card prior to check-in.




Your
credit card will be used to guarantee the reservation. The hotel will charge
you directly for room and tax. If you decide not to use your hotel
reservation you must cancel it according to the cancel policy listed or you
may be subject to a no-show penalty charged by the hotel. The hotel may
require a deposit on confirmed reservations. Deposit amounts can vary from
one night to all nights of the stay or another amount required by the hotel.
If your hotel requires a deposit, they will charge the credit card provided
at time of booking. In the event they are unable to charge the applicable
deposit to the credit card provided, your reservation may be cancelled.
Please contact this property directly for their deposit policy.



If you
don't check-in to the hotel on the first day of your reservation and you do
not alert the hotel in advance, the hotel reserves the right to cancel your
reservation and may charge you a penalty.




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental charges
or fees that may be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in the room rate.





By
continuing with your booking, you agree you have read and accept our terms & conditions
and privacy
policy.


Revdex.com, IncRevdex.com, Inc


The
consumer is
claiming that she wanted to purchase her reservation using her [redacted] membership
to receive a discount. She also stated she called to cancel the reservation and
was advised that the reservation is non-cancellable.





We advise customers on our website that
our
products cannot be purchased using (points/miles/rewards), vouchers, or
discount coupons. This is because our reservations are
already deeply discounted





The customer purchased a same-day
reservation. The cancellation policy associated with the reservation was
presented to the customer prior to booking and stated:





For the room type you've selected, you
can cancel your reservation for a full refund up until noon on Tuesday, June
24th (local hotel time).





If
you decide to cancel your reservation anytime between noon on Tuesday, June
24th and noon on Wednesday, June 25th (local hotel time), the hotel requires
payment for the first night's stay. You will
be charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you.





Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Wednesday, June
25th).  This means that at the time the
reservation was booked, it was already non-refundable.  The customer purchased a same-day reservation.
The cancellation policy associated with the reservation states:  For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Tuesday, June 24th
(local hotel time).


If you decide to cancel your
reservation anytime between noon on Tuesday, June 24th and noon on Wednesday,
June 25th (local hotel time), the hotel requires payment for the first night's
stay. You will be charged for the first night's stay including taxes and fees.
Any remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Wednesday, June
25th).  This means that at the time the
reservation was booked, it was already non-refundable.


Attached hereto is a copy of the
consumer’s initialed contract page agreeing to the terms and conditions of the
purchase as well as the selected room rate/summary of charges.


We appreciate the opportunity to clarify.


[redacted] [redacted] [redacted]
[redacted]





Complimentary breakfast, an indoor
pool and hot tub and rooms with microwaves and refrigerators are welcome
features of the [redacted] [redacted] [redacted].





$79


$84


per night


Price Alert: the price you saw has changed due to hotel availability.




Choose Your Room





We've chopped booking fees at this hotel to keep
our bottom-line prices lower.





We guarantee the best possible price on this room.










$84.99


per night




--------------------------------------------


1 King Bed - Nonsmoking Room -
Free Breakfast, Free Wifi, Fridge, Microwave | +
room details





Freebies: Free breakfast and free
internet in room



Flexible Cancellation - See Details




















Room
Details: 1 King
Bed Non-Smoking Room With Free Breakfast, Free Wi-Fi, Refrigerator And
Microwave









$89.99


per night




--------------------------------------------


2 Queen Beds - Nonsmoking Room -
Free Breakfast, Free Wifi, Fridge, Microwave | +
room details





Freebies: Free breakfast and free internet
in room



Flexible Cancellation - See Details





















Room
Details: 2 Queen
Beds Non-Smoking Room With Free Breakfast, Free Wi-Fi, Refrigerator And
Microwave









$89.99


per night




--------------------------------------------


2 Queen Beds - Smoking Room - Free
Breakfast, Free Wifi, Fridge, Microwave
| + room details






Freebies: Free breakfast and free
internet in room



Flexible Cancellation - See Details





















Room
Details: 2 Queen
Beds Smoking Room With Free Breakfast, Free Wi-Fi, Refrigerator, Microwave
And Recliner









$99.99


per night




--------------------------------------------


2 Queen Beds - Nonsmoking Suite -
Free Continental Breakfast, Free Wifi, Fridge | +
room details





Freebies: Free breakfast and free
internet in room



Flexible Cancellation - See Details





















Room
Details: 2 Queen
Beds Non-Smoking Suite With Free Wi-Fi, Free Continental --Nfq2--Breakfast
And Refrigerator




Summary
of Charges





For many of our hotels, you're able to pay the hotel
directly at the time of your stay rather than up-front at the time of booking.
This new flexible feature is available at the hotel you have chosen.


x close


"Pay When You Stay SM" room


This is a "Pay When You Stay" room. The hotel will bill you the amount
shown below at the time of your hotel stay.


The actual
charges for your hotel room are shown in the local currency below.




Room Cost: (details)


avg. per room, per night




$89.99




Rooms:




1




Nights:




1




Room Subtotal:




$89.99




Taxes:
Taxes & Fees:




$10.21


We've chopped fees on this hotel.




You Pay Today:




$0




Total Charges: Total Charges:




$100.20


Best Price Guarantee on this hotel




Mandatory Hotel Fee:



$null
- This
hotel fee is charged by property at checkout.


Total
Cost:


$100.20


*The
U.S. dollars estimates provided are based on the current exchange rate. The
hotel will determine the final total.



Reservation
Name (Age 21 or Older)


Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.


[redacted]
[redacted]
[redacted]
[redacted]





Important
Information







Room Description: 2 Queen Beds Smoking Room With Free Breakfast, Free Wi-Fi,
Refrigerator, Microwave And Recliner





Your reservation is for 1 night,
checking in on Wed, Jun 25, 2014 and checking out on Thu, Jun 26,
2014 for 1 Room





Rate Description: Websaver - Full pre-payment required upon booking





Hotel Freebies Details:


Free breakfast and free internet
in room





Cancel Policy: Priceline will not charge you a
change or cancel fee, however this hotel has the following cancellation
policy: For the room type you've selected, you can cancel your reservation
for a full refund up until noon on Tuesday, June 24th (local hotel time). If
you decide to cancel your reservation anytime between noon on Tuesday, June
24th and noon on Wednesday, June 25th (local hotel time), the hotel requires
payment for the first night's stay. You will be charged for the first night's
stay including taxes and fees. Any remaining amount will be refunded to you.
Refunds or cancellations are not available after noon local hotel time on
your day of arrival (Wednesday, June 25th).




•


Please
note that this booking is being offered to you through our subsidiary,
Agoda.com.



Mandatory
Fee: This
hotel charges an additional . This fee will be charged to you directly by the
hotel. Mandatory fees are not optional and typically cover items such as
resort fees, energy charges or safe fees. The amount of the charge is subject
to change.



Guarantee
Policy:




Guarantee Policy: Reservation is guaranteed for arrival on the confirmed
check-in date only. If you don't check-in to the hotel on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.





Your credit card is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.


Your
PayPal account is charged the total cost above at time of purchase. Prices
and room availability are not guaranteed until full payment is received.




Additional
Information About the Room You Selected:



Important
Information From The Hotel:




All rooms are booked for double occupancy (i.e.
2 adults) and accommodations for more than two adults are not guaranteed.





Your
credit card will be used to guarantee the reservation. The hotel will charge
you directly for room and tax. The hotel reserves the right to authorize your
credit card prior to check-in.




Your
credit card will be used to guarantee the reservation. The hotel will charge
you directly for room and tax. If you decide not to use your hotel
reservation you must cancel it according to the cancel policy listed or you
may be subject to a no-show penalty charged by the hotel. The hotel may
require a deposit on confirmed reservations. Deposit amounts can vary from
one night to all nights of the stay or another amount required by the hotel.
If your hotel requires a deposit, they will charge the credit card provided
at time of booking. In the event they are unable to charge the applicable
deposit to the credit card provided, your reservation may be cancelled.
Please contact this property directly for their deposit policy.



If you
don't check-in to the hotel on the first day of your reservation and you do
not alert the hotel in advance, the hotel reserves the right to cancel your
reservation and may charge you a penalty.




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental charges
or fees that may be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in the room rate.





By
continuing with your booking, you agree you have read and accept our terms & conditions
and privacy
policy.

I will never purchase from priceline again. I had an issue where I mistakenly selected submit on a reservation. I called priceline to resolve the issue immediately. Customer service did not help. I called my bank to file a claim. I filed the wrong claim so the charge was placed back on my account. Priceline cancelled my reservation. I NEVER MADE IT TO THE HOTEL. After several attempts to get help, for several months, I was contacted recently. I was told to contact my bank. My bank instructed me to contact them. Nonetheless, I now have a $150 bill for a hotel that I never enjoyed. I now understand the refund policy for my mistake. However, a credit could of been offered and it was not. I've told all of my friends, co-workers and family to stay away from this site.

According to the consumer, the hotel asked
priceline not to charge the guest for the first night’s stay.
The consumer states:“I am rejecting this response because: The hotel guest relations
coordinator asked Priceline not to charge me for that night”
Priceline contacted the hotel concerning
the consumer’s claim that the hotel agreed not to charge for the first night of the
reservation. However, we were advised that they did not  provide an authorization to provide a refund,
and are unable to provide any refund for the restricted reservation.
We suggest that the consumer/Bureau contact
the property directly for any further assistance or refund claims.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:  I can see keeping a week of the 21 days that I purchased, but not the entire amount.  For one thing, I had to wait over two hours to get into the room.  Also, the hotel did not satisfy what I needed to stay.  
Sincerely,
[redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the...

opportunity to respond.
 
Priceline offers a variety travel service options, including reservations that permit cancelations.
 
When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation.
 
In this case, the consumer selected a reservation that provided greater savings and less flexibility.
Attached hereto is a copy of the consumer’s contract page indicating that Wi-Fi is not an amenity offered or guaranteed with the Express Deals option selected.
We apologize for any inconvenient experienced by the consumer and we are sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-09-18 16:27:26
$153  per night
4 Star Hotel in [redacted] Area for $153/night
This deal saves 24% or more compared to similar hotels*
Not what you're looking for? See more Express Deals.
.
Star Rating:
What hotel is this?
Guaranteed Amenities:
Business Center
Restaurant
[redacted]
 
 
 
Rooms:
1 Room
2 Rooms
3 Rooms
4 Rooms
5 Rooms
6 Rooms
7 Rooms
8 Rooms
9 Rooms      All rooms will accommodate up to 2 adults.
Choose Bed:
$153per night
Room Assigned At Check-in - Sleeps Two Adults - 2 Beds Requested.
$153per night
Room Assigned At Check-in - Sleeps Two Adults - 1 Bed Requested.
Reservation Names:age 21 or older
Please enter the name of the person who will be checking into the hotel. They must present a valid photo ID and credit card.
Room 1
[redacted]
 
Room 2
First:
MI:
Last Name:
 
Room 3
First:
MI:
Last Name:
 
Room 4
First:
MI:
Last Name:
 
Room 5
First:
MI:
Last Name:
 
Room 6
First:
MI:
Last Name:
 
Room 7
First:
MI:
Last Name:
 
Room 8
First:
MI:
Last Name:
 
Room 9
First:
MI:
Last Name:
[redacted]
© 2015 Microsoft Corporation © 2010 NAVTEQ © AND
© 2015 Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in this areaView a larger map »
We Recommend Trip Protection
Trip Protection for this hotel stay is $5! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >>
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No, thanks. I prefer to travel without Trip Protection.
Summary of Charges
Price per night:
$153
Rooms:
1
Nights:
1
Room Subtotal:
$153.00
Travel Insurance
$0.00 ( DECLINED )    + Add now   Recommended!    (remove)
Taxes & Fees:
$26.66
Priceline Hotel Coupon:
-$0.00
Total Priceline Charges: All prices are in U.S. Dollar.
$179.66
Charged by Priceline today when you book.
Additional Mandatory Fee:
$9.12 * (USD ) This hotel fee is charged by property at checkout.
Total Cost:
$188.78
Apply Coupon
Have a coupon code?Apply
This coupon is invalid or has expired
Mandatory fee of $9.12 per room per stay is collected at the hotel.
Booking Conditions
All rooms will accommodate up to 2 people. Special requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline.
Priceline will immediately charge your credit card the total room charges upon booking.
Reservation is guaranteed for date of check-in only.
Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed.
Hotel Name will be revealed upon booking.
Mandatory Fee: This hotel charges an additional $9.12 per room per stay. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.
Effective July 1, 2011, [redacted], Italy will impose a new City Tax of €1.00 - €5.00 per person, per night (maximum of 10 nights). The law requires that hotels collect this tax directly from guests upon check-out. The tax amount, subject to change, will vary by hotel depending upon the star rating assigned by the Italian government, which may vary from the star rating assigned by priceline.com.
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room. I agree to the Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room.

Hi. Please see the email below that we have sent to our customer. Thanks.
 
[redacted]
margin: 0px; color: black;"> 
Thank you for taking the time to contact us regarding your [redacted] reservation for Trip Number [redacted].
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
We are sorry to hear about your experience. We reviewed your issue and we see that you had to pay more for your new rental car booking due to an issue at the counter. We made a decision to refund you 50% of the difference in rates. A refund request in the amount of $30.51 has been forwarded to our management team for review. Once approved, the refund will take place in 2 to 3 weeks via check. This compensation is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs
 
We apologize for any inconvenience and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

face="Calibri">
I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
The consumer selected Priceline's Name your Own Price service for a 3-Star hotel located in one of the city areas labeled:

[redacted]
[redacted]
*
City Areas:
[redacted]
The consumer received confirmation for:
[redacted]
 [redacted]  
We are sorry that the consumer is not satisfied with the location of his/her accommodations. The [redacted] is clearly located in the shaded area of the mapping guidelines for the area labeled [redacted]. Consumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels.
We hope you find this information helpful and appreciate the opportunity to clarify.Sincerely, N. D[redacted]priceline.com
This checkout page for trip number [redacted] was submitted on 2015-10-15 21:08:39
Please Review Your Request
3 Star Upscale Hotel  
Which hotel will I get?
Check-In Date:
Friday, October 16, 2015
Check-Out Date:
Sunday, October 18, 2015
Region
[redacted]
City Areas:
[redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Number of Nights:
2
Offer Price Per Room, Per Night:
US$ 79.00
Travel Insurance:
US$ 10.00
Subtotal:
US$ 158.00
Taxes and Service Fees:
US$ 30.10
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 188.10
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USD10.00 per room per night. Details.
 *Prices are in US dollars.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
For security reasons, and to indicate that you have reviewed your request, please initial below. Remember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request.
[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the Sleep Inn & Suites Panama City Beach for Trip
Number...

[redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand you are requesting for a full refund of
your reservation because you had a business meeting and you were unable to
travel. In addition, you advised you found a lower rate for your reservation
through groupon.com. We reviewed your request and verified your reservation
offers additional savings in price and has more restrictions. Your reservation
cannot be changed, canceled or refunded.
Through groupon.com, the name of the property is not
disclosed prior to purchase. To qualify for Priceline.com's Best Price
Guarantee, your claim had to meet the rules and restrictions. The lower rate
for the same exact itinerary must be available to the general public for
booking on a website in the same currency, using the same form of payment and
from the same point of sale as your original reservation when you call us, a
comparable cancellation policy. Our Best Price Guarantee does not apply to
fares that aren't available to the general public, such as those for corporate
customers, military personnel, students, children, senior citizens, groups, and
members of organizations such as [redacted] and [redacted]s well as wholesaler and
consolidator fares, convention rates, and fares purchased through coupon
promotions, loyalty and other "reward" programs. Fares that have been
partially refunded or canceled by priceline.com or others, and fares that are
part of promotional packages or that include additional amenities, such as
parking or meals, are excluded from the Best Price Guarantee.
 
Furthermore, our records indicate your reservation was
automatically canceled in our system because the charges were disputed with
your credit card company on June 25, 2016. Kindly contact your bank directly,
they will advise you of the outcome of your dispute. We apologize, we do not
have any other information and we are unable to issue any refunds.
 
Thank you for your time and we hope you find this
information helpful.
 
Sincerely,
 
Junko [redacted]

Dear Mr. [redacted],
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your vacation
package reservation booked under Trip Number [redacted]. As we understand, you
haven't received the complete refund for your reservation.
 
Our Accounting Department has verified that the
additional refund of $5.96 for your hotel reservation was processed back to
your account last June 10, 2015. We also verified that there's a $15 cancel fee
for your rental car reservation. As a courtesy for any inconvenience, we have also
refunded the $15 cancel fee and therefore a full refund for your reservation.
Please contact your bank directly if you don't see the refund posted to your
account within the next few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
 
How can you state that you have no cancellation fees and still charge a cancellation fee?
Sincerely,
[redacted]

According
to the consumer, he/she booked a double room and expected to receive 2 connecting
rooms.
The
consumer states:
 “I have booked a many rooms in the past
during my travels with the Army and the United States Department of Agriculture
and anytime I saw a listing for a double room, it has always been two
connecting rooms.”
 Attached
hereto, is a copy of Mr. Harold Parks III initialed contract page authorizing
the terms and conditions of his purchase, including the summary of charges, which
indicate 1 room with 2 double size
beds at the total cost of $65.98.
Summary of Charges
For many of our hotels, you're able to pay the hotel directly at
the time of your stay rather than up-front at the time of booking. This new
flexible feature is available at the hotel you have chosen.
x
close
"Pay
When You Stay SM" room
This is a "Pay
When You Stay" room. The hotel will
bill you the amount shown below at the time of your hotel stay.

Room Cost: (details)


avg. per room, per night




$29.99




Rooms:




1




Nights:




2




Room Subtotal:




$59.98




Taxes:




$6.00




You Pay today:




$0




Total Charges:




$65.98



All rooms are
booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed. All children are welcome. Up to two children under
18 years stay free of charge when using existing beds. One further older child
or adult stays free of charge when using existing beds. The maximum number of
extra beds/children's cots permitted in a room is 1.

Thank
you for the opportunity to clarify.


Sincerely,


N.
D'Angelo


priceine.com



















































This
contract for request number [redacted]83 was originally initialed on 2014-04-04
18:30:20

Atlanta Airport Hotel








241 Falcon Drive
Forest Park, GA 30297





Check-In: Fri, Apr 11, 2014Check-Out: Sun, Apr 13, 2014Nights: 2 NightsRooms: 1 Room


Room1: Harold Parks III


Room Type: Double Room with
Two Double Beds


FREE Cancellation:


until 11:59 PM on 04/09/2014






Hotel Freebies:


Free Parking





Summary of Charges





For many of our hotels, you're able to pay the
hotel directly at the time of your stay rather than up-front at the time of
booking. This new flexible feature is available at the hotel you have chosen.


x close


"Pay
When You Stay SM" room


This is a "Pay
When You Stay" room. The
hotel will bill you the amount shown below at the time of your hotel stay.




































Room Cost: (details)


avg. per room, per night




$29.99




Rooms:




1




Nights:




2




Room Subtotal:




$59.98




Taxes:





$6.00




You Pay today:




$0




Total Charges:




$65.98




Payment will be made in local
currency at the hotel.
Prices are in U.S. dollars.The hotel will determine the final
total.




Mandatory
fee of is collected at the hotel.







Important Information















































•




Room Description: Double Room With Two Double Beds - This Room Features A
Work Desk, A Cable Tv And An En Suite Bathroom.




•




Rate Description: Special Rate




•




Hotel Freebies Details:


Free Parking




•




Cancel Policy:
Priceline will not charge you a change or cancel fee, however this hotel
has the following cancellation policy: Good news! This reservation
qualifies for free cancellation up until 11:59 PM local hotel time on
Wednesday, April 9, 2014. If cancelled or modified up to 1 day before the
date of arrival, no fee will be charged. If cancelled or modified later or
in case of no-show, 100 percent of the first night will be charged. Any
cancellation and/or change fees described here are charged directly by the
hotel.




•




Additional Information About the
Room You Selected: WiFi
is available in all areas and charges are applicable. Pets are not allowed.
Free public parking is possible on site (reservation is not needed).




•




Important Information From The
Hotel: You must show a valid photo ID
and credit card upon check-in. Please note that all special requests cannot
be guaranteed and are subject to availability upon check-in. Additional
charges may apply.




•




All rooms are booked for double occupancy
(i.e. 2 adults) and accommodations for more than two adults are not
guaranteed. All children are welcome. Up to two children under 18 years
stay free of charge when using existing beds. One further older child or
adult stays free of charge when using existing beds. The maximum number of
extra beds/children's cots permitted in a room is 1.




•




Your credit card will be used to
guarantee the reservation. The hotel will charge you directly for room and
tax. No Deposit Will Be Charged. The hotel reserves the right to authorize
your credit card prior to check-in.




•




If you don't check-in to the
hotel on the first day of your reservation and you do not alert the hotel
in advance, the hotel reserves the right to cancel your reservation and may
charge you a penalty.




•




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.




























Initial
Here:








I have read and agree to
abide by the Terms and conditions and privacy
policy.

RevDex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.
The consumer would like priceline to publish a list of all possible
Name Your Own price/Express Deals properties and states:
“Why doesn't Priceline publish a
list of ALL the possible hotels one might get with that deal?”
With priceline, consumers have options. Select a hotel from our retail
hotel option, or save even more money by selecting our Express Deals/Name Your
Own Price ® hotel service where the consumer must agree to stay in
any participating hotel that fits the consumer’s star level and location
choices. 
In this case, the consumer selected priceline Express Deals option
for greater savings.
Consumers
who would like to view a list of hotels, have the option to visit our retail
service, and choose his/her preferred property and location from a list of competitive prices across
a wide range of hotels.
We are sorry
that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com