Priceline.com

Trip Number(s): [redacted]49
Customer or Passenger's Name(s): Ray Wischhover
 
Dear Mr. Wischhover,
 
Thank you for taking the time to contact us regarding
your reservation at the La Quinta Inn & Suites Minneapolis-minnetonka for
Trip Number [redacted]49.
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand that
you are not satisfied with the location of your accomodations.
Unfortunately, we will not be able cancel your
reservation. You received a hotel within the Area that you selected when you
submitted your request. You also agreed that if your request was accepted for
your offer price, it would not be changed or cancelled. I wish we had other
options to offer, but if you do not use your reservation, you will not receive
a refund.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
Marvie Maguad
Executive Offices

My company had bought a bundle package for a trip through priceline. We had to use the company credit card to secure the reservations but the traveling employee brought their ID and credit card because we had to rent them a car. The car rental place would send a credit card auth for my employee to pick-up the car, so another car rental place stepped in and allowed my employee to get a rental through them. Priceline would not refund the cost of the car rental which was peanuts considering I bought a hotel room and round trip plane tickets in the package. Priceline is not business friendly and I would not suggest other business utilize them. [redacted] has been wonderful in setting up the travel arrangement for our employees.

Trip Number(s): 3[redacted]0   
Dear Ms. Hampton,
Thank you for contacting us regarding your reservation at
the [redacted] - Stamford booked under Trip Number 3[redacted]0.
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund on your past hotel stay because they could not locate your reservation
upon arrival.
We reviewed your reservation details and confirmed when
you contacted our customer care department, the representative contacted the
hotel and spoke with Billy at the Front Desk. He informed us that they had
already checked you into your room, and apologized for any minor delays. We are
sorry if you are unhappy with the minor delay it took with the hotel finding
your reservation; however, we are unable to offer a refund back to your credit
card as requested.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
Teddi Cremeans
Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip Number...

[redacted]
 
We are writing to let you know we received your email in
our Executive Offices.
 
We understand you would like to proceed with the
exception offered. We reviewed your request and cancelled your reservation for
a full refund.
A refund in the amount of 329.68 USD. The refund was
processed through our system within one business day; however, bank processing
time varies, so please check with them if you don't see the refund in your
account within a few business days.
 
Thank you for giving us the opportunity to assist you and
we hope you find this information helpful.
 
Sincerely,
 
Junko A[redacted]
Executive Offices

RevDex.com, Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
The consumer submitted a Name Your Own Price hotel room
purchase for a two star property and is dissatisfied with the confirmed
property.
We are sorry that the consumer is unhappy with his accommodations
at the [redacted]
[redacted], and feels that the hotel is not a three star property as requested.
All properties offered through priceline.com have been
evaluated according to the specific star level standards that we have developed
exclusively for our program and described on our web site. While the consumer
may feel that this property should have a different star rating or is rated
differently by other groups, we are confident that our evaluation of this
property meets all standards and clearly offers amenities listed under
priceline’s two star hotel guide.
Although we do rate our own hotels, we do also check our
competitors periodically, to make sure we are in sync with the majority of the
online hotel industry. In our research into the hotel on other online travel
services, we found this hotel rated as
follows: [redacted]


Priceline discloses that three star hotel brands shown on
the website are for example only. The hotel brands shown are for example only and may not be partnered with
priceline.com.  Examples may encompass hotels that fall under other star levels.
You may get a deal on another name-brand or independent hotel that's just as
sweet.



We hope the information provided is helpful and
appreciate the opportunity to clarify the matter.
Sincerely,
[redacted]
priceline.com
This
contract for request number [redacted] was originally initialed on 2014-07-16 21:52:21

Please Review Your
Request














































3 Star Upscale Hotel


Which hotel will I get?




Check-In Date:




Saturday, July 19,
2014




Check-Out Date:




Sunday, July 20,
2014




Region
[redacted]





City Areas:




[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:
[redacted]





Number of Rooms:




1




Number of Nights:




1













































Offer Price Per Room, Per Night:




US$ 100.00





Travel
Insurance:




US$
5.00






Subtotal:




US$ 100.00





Taxes and Service Fees:




US$ 25.12





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 125.12




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired


















Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.









*Prices are in US dollars.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may
or may not be one that you have seen during a hotel search on priceline. Any
sorting or filtering options previously used will not apply to this Name Your
Own Price request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.







 


[redacted]
[redacted] privacy policy.

Revdex.com, Inc.
 
The consumer’s
hotel room booking was purchased with [redacted].
 
For any assistance
related to [redacted] purchases, please contact [redacted] (contacts below). 
 
[redacted] 
 
 
[redacted]    *  [redacted]
 
 
Sincerely,
[redacted]
Priceline.com

Revdex.com,...

Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. The consumer
selected the purchase of Retail airline tickets with [redacted] and is dissatisfied
with seating assignments.
[redacted] is the merchant of record and charged the consumer’s
credit card account for the purchase. The following correspondence was sent to
the consumer addressing this matter.
Dear [redacted],
Thank you for taking the time to contact us regarding your reservation with
[redacted] for Trip Number [redacted].
We are writing to let you know that we have received your email in our
Executive Offices. We understand that you are contacting us due to seating
preference for this reservation. While we do allow you to select your seating
preference during booking; however, this are requests. Seat assignments are at
the discretion of your confirmed airline and we are not able to guarantee that
they will grant your requests. We do not have any specific reason why your seat
request(s) are not confirmed by the airline. We are sorry; however, we cannot
offer a compensation for this issue.
If you have further questions, please contact us directly at: [redacted]-xxx-xxxx.
The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday
through Saturday. You will need to enter your Trip Number, which is [redacted], when you contact us.
Please note that the number provided above is a United States phone number, and
you may incur toll charges when calling from outside the United States or
Canada.
We are sorry we did not provide you the answers you were looking for and we
thank you for your time.
Sincerely,
[redacted]
Executive Offices
This contract for request number [redacted] was originally initialled on Wed Jun
11 08:57:39 EDT 2014

Your Trip Summary


Names must match photo ID. Please
verify spelling and edit names
if necessary.


[redacted]
[redacted]
[redacted]
[redacted]








We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Name Your Own Price
and Save Cash
We have a one-way flight available that will save you cash. Enter
an offer and we will see if an airline accepts your offer.
Total charges, including taxes and fees,are displayed on the following
page.
Preview Offer

Departing Flight Information - Thursday, August 14, 2014





Flight 95
5h 55m, 2439 mi




[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]






AircraftBoeing 737-800 (Jet)
Economy/Coach Class





Returning Flight Information - Sunday, August 31, 2014







Flight 70
2h 55m, 1168 mi




[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]






AircraftBoeing 737-800 (Jet)
Economy/Coach Class






Flight 1453
3h 39m, 1387 mi




[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]






AircraftBoeing 737-800 (Jet)
Economy/Coach Class






Passenger
and Ticket Information




[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]









Ticket Type:Electronic





Summary of Charges

Airline Ticket Cost:




$472.00 per ticket







Add Trip
Protection


Trip Protection
is a smart decision!


See Details







Airline Ticket Taxes & Fees:




$33.00 per ticket




Airline Ticket Trip
Protection:




Declined+ Add now Recommended!




Number of Tickets:




4




Airline Ticket
Delivery:




$0.00 (Electronic
Ticket)




Airfare Subtotal:




$2,020.00




Total Trip Cost:
(All prices are in US dollars)




$2,020.00This is the BEST PRICE for these flights GUARANTEED!




Baggage fees
are not included in your trip cost.



Important Information






















•




Change penalties/restrictions
apply. Please read the important fare rules and restrictions.




•




Fares are not guaranteed until
purchased.




•




If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. No refunds will be granted for the unused portion of your
trip.




•




You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.














[redacted]
**






I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence. Attached hereto is a copy of the consumer’s initialed contract
page authorizing the terms and conditions of the purchase, including the selected
travel dates. I am sorry that Priceline
is unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
This contract for request number [redacted] was originally initialled on Mon Jul 13 09:35:59 EDT 2015




Trip Summary for [redacted]
Name
must match photo ID. Please verify spelling and edit name
if necessary.

We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.


Name Your Own Price
and Save Cash
We have a one-way flight available that will save you cash. Enter
an offer and we will see if an airline accepts your offer.
Total charges, including taxes and fees,are displayed on the following
page.

Preview Offer





















































Departing Flight Information -
Friday, July 17, 2015

(operated by [redacted])Flight [redacted]
2h 13m, 610 mi

From[redacted]
[redacted]Departs: 6:50 PM

To[redacted]
[redacted]Arrives: 8:03 PM

AircraftEmbraer E175 (Jet)
Economy/Coach Class

(operated by [redacted]Flight [redacted]
0h 52m, 67 mi

From[redacted]
[redacted]Departs: 8:50 PM

To[redacted]
[redacted]Arrives: 9:42 PM

AircraftCanadair Regional Jet (Jet)
Economy/Coach Class

Returning Flight Information -
Sunday, July 19, 2015

(operated by [redacted]Flight [redacted]
0h 50m, 67 mi

From[redacted]
[redacted]Departs: 6:59 AM

To[redacted]
[redacted]Arrives: 7:49 AM

AircraftCanadair Regional Jet (Jet)
Economy/Coach Class

(operated by
[redacted]Flight [redacted]
1h 58m, 610 mi

From[redacted]
[redacted]Departs: 8:30 AM

To[redacted]
[redacted]Arrives: 11:28 AM

AircraftBoeing 737-800 (Jet)
Economy/Coach Class

 












Passenger
and Ticket Information

[redacted]Seat Preference (Change Seat)
Flight [redacted]: 24B
Flight [redacted]: No Seat Preference
Flight [redacted]: No Seat Preference
Flight [redacted]: No Seat Preference


United Mileage Plus
- tu571597

Ticket Type:Electronic

Summary of Charges




































Airline Ticket Cost:

$398.00 per ticket


Add Trip
Protection
Trip Protection
is a smart decision!
See Details
 

Airline Ticket Taxes & Fees:

$45.20 per ticket

Processing Fee:

$7.00 per ticket

Airline Ticket Trip
Protection:

Declined+ Add now Recommended!

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$450.20

Total Trip Cost:
(All prices are in US dollars)

$450.20

Baggage fees
are not included in your trip cost.

Important
Information






















•

Ticket is non-refundable and
changes are not permitted. Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. No refunds will be granted for the unused portion of your
trip.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.



 










Initial Here*
**




I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

RevDex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. As disclosed on the priceline.com
website, Our Best Price Guarantee does not
apply to fares that aren't available to the general public, such as, military personnel.
Our Best Price Guarantee does not apply to fares
that aren't available to the general public, such as those for corporate
customers, military personnel, students, children, senior citizens, groups, and
members of organizations such as [redacted] and [redacted], as well as wholesaler and
consolidator fares, convention rates, and fares purchased through coupon
promotions, loyalty and other "reward" programs. Fares that have been
partially refunded or canceled by Priceline.com or others, and fares that are
part of promotional packages or that include additional amenities, such as
parking meals, are excluded from the Best Price Guarantee.
 
We are sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Trip Number(s): [redacted]
Customer or Passenger's Name(s): [redacted]
/>
Dear [redacted],
Thank you for taking the
time to contact us regarding your reservation with [redacted] for Trip
Number [redacted].
We are writing to let you
know that we have received your Revdex.com concern in our Executive
Offices. This is regarding your request for a refund of the outbound portion of
your flight. Your outbound flight was scheduled to depart on July 14, 2014. Our
records indicate that you contacted us on July, 15th , one day after
your scheduled departure date of July 14, 2014, advising that you missed your
flight and requested a refund. Please be reminded that prior to booking the
reservation, you were presented a Contract Page to review and initial. The
contract discloses the following: "If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. No refunds will be granted for the unused portion of your
trip." By submitting your request, you indicated that you read, understood
and abide by the terms and conditions of your reservation.
Additionally, only  a service fee was charged when you had the value
of your ticket used towards your one-way ticket, in accordance with the
airline. Since your carrier is the merchant of record and charged your credit
card accordingly, all exchange and cancellation fees are charged and collected by
the airline.
We are sorry we did not
provide you the answers you were looking for and we thank you for your time.
Sincerely,
[redacted]
Executive Offices

Dear [redacted],Thank you for taking the time to contact us regarding your
quality issues...

at the [redacted] At [redacted] with Request Number
[redacted].We understand that you would like to be refunded in full;
however, the rate you purchased is restricted and refund is entirely up at the
hotel's discretion. Since the hotel only agreed to refund half of the total
cost, we have processed the same.We are sorry we did not provide you the
answers you were looking for and we thank you for your
time.Sincerely,
[redacted]Customer Relations Specialist
This
contract for request number
[redacted] was originally initialed on 2014-11-08 21:58:54



Please
Review Your Request











































3 Star Upscale Hotel, [redacted] - [redacted] Area
Which hotel will I get?

Check-In Date:

Friday, July 3,
2015

Check-Out Date:

Monday, July 6,
2015

Region

[redacted]

City Area:

[redacted] - [redacted]t

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

3










 























Offer Price Per Room, Per Night:

US$ 250.00




Travel
Insurance:

US$
15.00



Subtotal:

US$ 750.00

Taxes and Service Fees:

US$ 142.56

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 892.56

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.


We
Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>


100%
Trip Cancellation and Trip Interruption Protection reimburses for
cancellations due to unforeseen illness of traveler, family members and
traveling companions, death in the family, job loss or other specified
events.

24/7
Live Travel Assistance A real person available to assist you any
time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and
emergency services.


Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

I have received the consumer’s additional comments.  As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Priceline contacted the property and they advised that the consumer’s room was available for a 3 PM check-in.  Guests are requested to check-out by 11AM, allowing enough time for guests to check-out and prepare the room for the next reservation. Requests for early check in are truly up to the discretion of the hotel. Priceline contacted the hotel and requested a refund on the consumer’s behalf; however, the hotel advised they are unable to make an exception to the policy.
·       Your Name: [redacted]
Priceline Trip Number: [redacted]66
[redacted] (hotel details)
[redacted]Garner, NC 27529###-###-#### photos
Check-In: Sun, Jan 24, 2016 - 03:00 PMCheck-Out:Mon, Jan 25, 2016 - 11:00 AMPriceline Trip Number: [redacted]66
Hotel Map
Print Hotel Receipt
Email Itinerary
Room 1: [redacted]
Agoda Booking ID: [redacted]
Room Type: Deluxe 1 King Bed - 1 King Bed, Non-Smoking, Deluxe Room, Flat Screen Television, Chaise Lounge, Microwave And Refrigerator, Work Area, Full Breakfast
I am sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com

The
consumer states: “I did not use the hotel that weekend and
requested a refund immediately after purchase.” 
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. The consumer selected and authorized a non-refundable Purace.
We are sorry that we are unable to assist the consumer any further in this
situation.
Sincerely,
N. D’Angelo
priceline.com

The refund process may take 2 weeks to process.
The consumer may contact the credit card issuing bank for information on the status of the refund.

Dear [redacted],
Thank you for taking the time to contact us regarding your airline...

reservation
with [redacted] for Trip Number [redacted].
This is regarding your request for a full refund for your airline ticket purchase.
We have submitted a refund request to the airline for your ticket purchase and
will provide updates on the status of the refund process.
We
appreciate your business, and we are sorry that you have been disappointed with
the way this matter was handled. As a gesture of goodwill, we are processing a
refund for you in the amount of $50.00. This refund is not a part of your airline
ticket cost.  This compensation is not
intended to place a value on your experience. It is meant to emphasize our
commitment to you as our customer, and encourage you to use our website for
your travel needs.
This goodwill refund will be sent to you in the form of a check. Therefore, we
would like to verify if we have the correct billing information on file.
Currently, our record shows that your billing address is: [redacted].
We apologize for any inconvenience and will be waiting for your reply.
Sincerely,[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
.I gave you all the information you requested. Phones numbers of surgeon, doctors and hospital. I understand your polices. However, a $90 refund of a $505 fare is an insult to a regular customer who has a Priceline credit card, in good standing. This is  totally wrong. Previously, I have never cancelled a flight. I have never purchased flight insurance. With my past flight history; I have never needed those services. I asked if those monies could be utilized for a future flight. No cooperation from you. I had serious surgery on my spine. I cancelled as soon as I received a surgery date. This is extremely poor handling of a customer who had a good intentions. If this measly offering is the best you you can do, I will tear up my credit card, contact the local media, and never do business with you again. This is a lose-lose situation for your company. I lose money and the tickets are sold elsewhere. Very shabby business practices from a large company. It is unbelievable that you would treat a customer like this.
[redacted]
 

Sincerely,
[redacted]

yellow;"> 
 
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer selected Priceline's Name Your Own Price service and
requested a property located in the city area labeled [redacted].
 
We are sorry that the consumer is not satisfied with the location
of his/her accommodations at The [redacted] by [redacted].
 
Priceline discloses that we will find a room in
a hotel willing to agree to your offer price and located within the shaded area
displayed on the priceline.com website for the consumer's selected area(s). The
[redacted] by [redacted] is located within
the shaded area of the mapping guidelines for the city area labeled [redacted].
Consumers who prefer to stay in a particular location or particular property
have the option to visit our Published Price service, and choose his/her
preferred hotel and location from a list of competitive prices across a wide
range of hotels.
We are sorry that the consumer’s selected purchase is non-refundable and
non-changeable, and we are unable to assist with a refund.
We hope you find this information helpful and
appreciate the opportunity to clarify the matter.
Sincerely,
[redacted]
priceline.com
This
checkout page for trip number
[redacted] was submitted on 2015-07-26 21:09:50



Please
Review Your Request















































2½ Star Moderate-Plus Hotel, [redacted]
Which hotel will I get?

Check-In Date:

Saturday, August
1, 2015

Check-Out Date:

Sunday, August 2,
2015

Region

[redacted] - [redacted]

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Guest Score 7/10 or Higher

Number of Nights:

1










 























Offer Price Per Room, Per Night:

US$ 70.00

Travel
Insurance:


US$
5.00




Subtotal:

US$ 70.00

Taxes and Service Fees:

US$ 14.98

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 84.98

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.


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No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because: Priceline has deceptively re-phrased my
complaint as being, “dissatisfied with seating arrangements.” My
complaint is that Priceline made NO seating arrangements. After
booking and paying Priceline for tickets, Priceline then provides
screens for selecting seats, which I carefully used. Unbeknownst to
me, no seats were assigned. If Priceline is unable to make the
requested seating arrangements, they should subsequently and promptly
notify customers of same so that we can contact the airline directly
and make the arrangements. This Priceline did not do.
Unless Priceline pays for adjacent
seats now, this family with 3 small children will be scattered on
their flights—an unacceptable situation.
A quick internet search discloses that
this problem is not new to Priceline:
http://priceline-com-reviews.measuredup.com/Complaint-Airline-Ticket-Warning-243...⇄ /> http://priceline-com-reviews.measuredup.com/support-ticket/Seating-Assignments-7...⇄ />


 


 



0

friends
 



331

reviews
 


 [redacted]
 
[redacted]
[redacted]

Sincerely,
[redacted]

The following correspondence was sent to the cosnuer on July 18th, 2015 requesting the following:
 
Sat Jul 18, 2015 17:49:22 PM ET
By:
[redacted] [redacted] [redacted] [redacted]
Details:
Dear Ms. [redacted],We wanted to take this
time to contact you in regards to your rental reservation with [redacted] Rent a Car
booked under Trip Number [redacted].We are writing to let you know that
we have received your Revdex.com concern in our Executive Offices.
As we understand, your rental had multiple issues with the rental car and would
like to have a refund of your reservation. You also said that you have proof
that the vehicle had issues.Kindly reply to this email and attach the
document proof you have. Please send it as a PDF or JPG attachment. You can also
fax us at [redacted]; kindly include your name, trip number ([redacted])
and a short description of your concern.Once we receive the information,
we will research further your issue with [redacted] Rent a Car.We apologize
for the inconvenience and hope to hear from you
soon.Sincerely,[redacted]Executive Offices

Dear Ms. [redacted],
Thank you for your response. 
I had received the identical response, from the same human being, from the Priceline.com office in the [redacted] last month when I complained about the disgusting service and horrible, down-sized, filthy car selection at [redacted] Rental Car at [redacted] International Airport. Neither service nor integrity exist at this location. I have waited on "hold" at [redacted] for hours to speak to any live human being about the serious neglect at this Location, to no avail. 
I do not accept the Priceline.com response as credible. I believe that Priceline has no idea what is going on in their "Partners" [redacted] Airport location, or perhaps they do...which would be even more disgusting. It apoears that Priceline is preying on the unsuspecting consumer for rentals and upgrades to their flight(s).
I look forward to speaking with you regarding our experience with [redacted], via Priceline.com
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]