Priceline.com

Dear [redacted],

face="Calibri"> 
We contacting you today regarding your [redacted] Airlines ticket booked under Trip Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, a lower airfare was located for your airline ticket purchase and you are requesting a  refunded for the price difference.
 
We have reviewed this concern and verified that you contacted us more than 24 hours after the reservation was booked.
In accordance with our price guarantee policy, the terms and conditions state that the customer must contact us by phone within 24 hours of purchase, to file a claim. This information can be found on the Frequently Asked Questions under the "Help" link section of our homepage". We apologize for any inconvenience; however, your reservation no longer qualifies for the Best Price Guarantee.
 
We thank you for your patience while this matter was under review.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
We don't know who got our money without honoring the agreement - is it [redacted] or Priceline.com?
I understand everything Priceline has stated in response to this complaint.  
Again, I reiterate, those  I spoke with advised that disputing the charge with my credit card bank holder may be an option to pursue.  But I was never advised that my reservation would be cancelled.  
While the charge was reversed on my charge account, it was then in fact charged back to me.  At no point, was I advised that I no longer had my accommodations cancelled.  After arriving at the hotel in [redacted] is the first we learned our room had been cancelled.  The [redacted] does not have receipt of the funds charged to my credit card.  
Because we were told that it was not possible to cancel the reservation, and we had paid the money, we arrived at our destination as originally agreed to with Priceline only to find out that the reservation had been cancelled.  No one can tell us who was able to take our money with no obligation to honor the terms of the agreement.  
Therefore, is it correct for me to understand that this is the method that Priceline offsets their discounted prices? In other words, who has received the funds for a purchase I paid for a hotel in [redacted]
At the time I made the reservation I explained to Priceline that I was naive to the process and I honestly believed I would have an opportunity to accept or reject the option provided to me.  For that reason, I made an immediate call to Priceline.com in the hopes for an amicable resolution.  
Bottom line is, we paid for accommodations, arrived at the hotel, did not have our room available, and some entity has profited - unfairly at the dissatisfaction of an honest consumer.  
At the very least is it possible to receive a voucher of equal value from whomever has kept our money to use at a future time? 
Sincerely,
[redacted]

I have received the consumer’s additional comments.  As
you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion.
Attached hereto, is a copy of the consumer’s initialed contract page
authorizing the terms and conditions of purchase, including the following
condition:
 
The hotel that is selected may or
may not be one that you have seen during a hotel search on priceline. Any
sorting or filtering options previously used will not apply to this Name Your
Own Price request.
 
 
 
This
checkout page for trip number [redacted] was submitted on 2016-05-13 21:55:42
 
Please Review Your Request

2½ Star Moderate-Plus Hotel, [redacted] [redacted] Area   
Which hotel will I get?


Check-In Date:


Saturday, May 14,
2016


Check-Out Date:


Sunday, May 15,
2016


Region
[redacted] [redacted]


City Area:


[redacted] [redacted]


Check-In Time:


Varies by hotel. Guaranteed late
night arrival if needed.


Check-Out Time:


Check-out times vary by hotel


Room 1:
[redacted]


Number of Rooms:


1


Guaranteed Amenities:


Indoor or Outdoor Pool, Fitness
Center, Free Internet, Free Breakfast, Business Center, Guest Score 8/10 or
Higher


Number of Nights:


1






 


 

Offer Price Per Room, Per Night:


US$ 115.00



Subtotal:


US$ 115.00



Taxes and Service Fees:


US$ 23.18



Total Charges*:


US$ 138.18



Apply Coupon


 *Prices are in US dollars.

We
Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>
 
 Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
 No,
thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults.
Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including
preferences for smoking or non-smoking rooms) should be requested through
your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on
the confirmed check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
  If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may
or may not be one that you have seen during a hotel search on priceline. Any
sorting or filtering options previously used will not apply to this Name Your
Own Price request. Priceline will immediately charge your credit
card the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If your offer
is not accepted, your credit card will not be charged.
  The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
  Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




I have read,
accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Revdex.com,...

Inc.
 
The consumer chose to visit our Published Price website
where consumers have the opportunity to review and compare hotel room rates
prior to selecting and purchasing hotel room reservations.
 
The consumer selected a specific hotel property from a list
of participating properties, at the disclosed
room rate, including taxes and fees. Upon hotel room check-in/out the hotel representative provided the consumer with the lower
negotiated room rate established between priceline.com and the hotel, which is
not available to the public.
 
Priceline.com is a travel agent and as such, makes hotel
room rates available on behalf of the hotels. Just like every other business,
we receive reduced rates because we sell in large volume, and if you compare
our rates, you will find them to be very competitive. We strive to offer
customers the best alternatives for saving money while at the same time
maintaining profitability.
 
Priceline.com provided the consumer with his/her selected
hotel, at the disclosed summary of charges. 
We apologize if the consumer is disappointed with the difference in
rates; however, priceline will not be able to offer a refund for the difference
in rates.
Attached hereto is a
copy of the consumer’s contract page agreeing to the terms and conditions of
the purchase as well as the selected room rate/summary of charges.
We appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com
 
Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your reservation at the
[redacted] for Trip Number
[redacted].
We apologize for the inconvenience that the hotel provided you with a receipt
or confirmation showing the rate that we paid to them. We called the hotel and
spoke with [redacted] from the Front Desk. We verified that the best available
rate for your stay is $249.00 per night.
The rate you saw is not available to the general public. We negotiate these
rates with our partners, which allows our customers to receive such significant
savings. We purchase bulk room reservations to the hotel and in return, they
provide negotiated rates for their room. We are very sorry. However, we are
unable to process a refund for the difference.
If you have further questions, please contact us directly at [redacted]
The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday
through Saturday. You will need to enter your Trip Number, which is [redacted]
when you contact us.
We are sorry we did not provide you the answers you were looking for and we
thank you for your time.
Sincerely,
John Bedola
Executive Offices
 
Summary of Charges
(All prices are in USD)
Room cost (per night): $143.65
 
Nights: 4
Rooms: 1
Guests: 2
Room Subtotal: $574.60
Taxes and Fees:$64.56
TOTAL CHARGES  $639.16
Hotel Information
a
[redacted] University Of Florida Conference
Center Gainesville
Excellent, 8.8 29 reviews
Special Discount 15
off
Address:
1714 Sw 34th St., Gainesville, FL,
US
[redacted] Hot Deal Room Type:
1 King Bed - Accessible Room - Wifi
Check
In:
Wednesday, April 29,
2015 15:00
Check
Out:
Sunday, May 3, 2015
12:00
1
Your Information
`
Room 1
Billing Address
Country
State
City
Zip/Postal Code
Email
Confirm Email
Phone Number
Continue
2
Credit Card Information
Initial Here:
I have
read and agree to the terms and conditions and privacy policy.
Book
Hotel Now
Proof of [redacted] membership may be required to receive a
discounted [redacted] member rate.
Important
Information
Hotel Customer Service:
If you have already booked a hotel reservation and need assistance, you can
contact our Customer Service at 888-645-2590. If you call this number please
have your Trip Number and the phone number you entered while making your
reservation available.Rate Description:
Websaver - Full pre-payment required upon bookingPromo:
Special Discount 15 off
Advance Purchase
Negotiated Specials may be limited to certain dates and subject to
availability.Pre-pay Policy:
$639.16 will be charged to your credit card.Room Charge Disclosure:
Your credit card is charged the total cost at time of purchase. Prices and room
availability are not guaranteed until full payment is received.Cancellation Policy:
For the room type and rate that you've selected, you are not allowed to change
or cancel your reservation. If you cancel your room, you will still be charged
for the full reservation amount. Guarantee Policy:
Reservation is guaranteed for arrival on the confirmed check-in date only. If
you don't check-in to the hotel on the first day of your reservation and you do
not alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.
All rooms are guaranteed for double occupancy and accommodations for more than
the specified number are not guaranteed.
The reservation holder must be 21 years of age or older.
A valid ID and credit card must be presented at check-in. The credit card is
required for any additional hotel specific service fees or incidental charges
or fees that may by charged by the hotel to the customer at checkout. These
charges may be mandatory (e.g., resort fees) or optional (parking, phone calls
or mini-bar charges) and are not included in the room rate.

Dear [redacted],

face="Calibri"> 
Thank you for taking the time to contact us regarding your vacation package reservation at [redacted] for Trip Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We understand that you were having issues contacting our Customer Service department via phone for assistance in this reservation.
 
We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided, [redacted]. Our records indicate that your issue has already been resolved by one of our representatives. The airline portion of this package was canceled and you have booked a new airline reservation with Trip Number [redacted]. 
 
In addition, you may contact our Customer Service department at 1-800-774-2354. You will be asked to enter the following information:
 
1. Trip Number followed by the pound/number or a hashtag sign (#).
2. Phone Number Used when you booked the reservation followed by the pound/number or a hashtag sign (#).
 
Once you have provided the correct information, you will be connected to the next available Customer Service representative. Please note that all calls are assisted in the order they are received. If you need further clarification about your tickets or have any additional questions regarding your itinerary, please do not hesitate to reply to this e-mail.
 
I hope you find my reply helpful and we thank you for your time.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. The consumer
states:
“I
would like for my flight to be adjusted at no cost from the late departure to
the early departure. I would prefer to leave on the 10am flight and I will not
be willing to pay any additional money due to the treatment from priceline.com.”
The consumer chose to select a Name Your Own Price reservation and
agreed to travel as follow:
Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive
no later than 12:30 a.m. the next day.
Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We are sorry that the consumer’s selected res4rvation is non-refundable
and non-changeable and we are unable to assist the consumer any further in this
situation.
Sincerely,
[redacted]
priceline.com
Important Information


























•




Your airline tickets are
non-refundable, non-transferable and non-changeable.




•




Your tickets will be round-trip, coach class tickets
issued on one of Priceline's partner airlines. You
must fly on the flights assigned to you. Upgrades and standbys are not
available. If you do not take your outbound flight, the airlines will
automatically cancel the remainder of your reservation. If any part of the
ticket is unused it has no value after ticketed departure
time.




•




Name Your Own Price tickets issued through Priceline are
not eligible for frequent flyer miles. Priceline customers are protected by
the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•




If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

Revdex.com, Inc.
The consumer purchased Name Your Own
Price ® hotel room accommodations on May 1, 2014 for next day check-in (May 2,
2014), and contacted priceline requesting to cancel because the hotel cannot
accommodate his pets.
Priceline cannot guarantee that the
hotel you receive when you Name Your Own Price will accommodate pets.
Priceline discloses the following
information:
Do priceline hotels allow pets?
If you are using priceline's Name
Your Own Price® hotel service, priceline cannot guarantee that the hotel you
receive will accommodate pets. If your priceline hotel offer was accepted and
you know you'll be traveling with a pet, please contact the hotel that accepted
your offer directly for their policy. Participating hotels that accept pets may
charge an extra fee or security deposit. Please remember, reservations cannot
be canceled if your hotel can not accommodate your special request.
If you choose to select your hotel
through our Published Price option, you can sort by specific amenities to
include pet-friendly hotels. Some pet-friendly hotels may indicate that they
allow pets in the hotel description. However, there may be additional
restrictions. To best determine if the hotel you are selecting allows pets and
what restrictions may apply, you should contact the hotel directly.
A copy of the consumer’s contract
page agreeing to the non-refundable terms and conditions of the Name Your Own
Price ® hotel room purchase is attached below.
This contract for request
number [redacted]50 was originally initialed on 2014-05-01 15:29:10

Please Review Your
Request














































4 Star Deluxe Hotel


Which hotel will I get?




Check-In Date:




Friday, May 2,
2014




Check-Out Date:




Sunday, May 4,
2014




Region




Miami, FL




City Areas:




Miami Beach
South Beach - Central
South Beach - Collins Avenue Oceanfront
South Beach - Ocean Drive




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




Sharon Minto




Number of Rooms:




1




Number of Nights:




2













































Offer Price Per Room, Per Night:




US$ 255.00










Travel
Insurance:




US$
10.00






Subtotal:




US$ 510.00





Taxes and Service Fees:




US$ 83.24





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 593.24




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired


















Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD10.00 per room per night. Details.









*Prices are in US dollars.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.







Initial Here:




I have
read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.








CONTRACT_ID:




8090550

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding
your reservation at the [redacted] Suites Austin [redacted] for Trip Number
[redacted].
class="MsoPlainText">
We are writing to let you know we received your RevDex.com concern in our Executive Offices.
 We reviewed your
request and verified the reservation was booked through one of our Affiliates,
[redacted]. We do not offer Best Price Guarantee on reservations booked
through our affiliates.
We apologize, we will be unable to issue a refund.
Thank you for your time and we hope you find this
information helpful.
Sincerely,
[redacted]
Executive Offices

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. The consumer selected and authorized the CDW option at the
total cost of $44. The consumer’s contract page provides the following information.
Price Breakdown
TThhiiss  iiss aann eessttiimaattee.. PPrriicceess maayy vvaarryy ddeeppeennddiinngg oonn ssppeecciiaall rreeqquueessttss aanndd iitteemss ppuurrcchhaasseedd aatt tthhee ccoouunntteerr..
Daily Rental: $44.00 USD (4 X $11.00)
Taxes & Fees: $25.76 USD
Total Price Due At Pickup: $69.76 USD
Insurance:
$44.00
USD (4 X $11.00)
Total Price Due Now: $44.00 USD
We
are sorry that we are unable to assist the consumer any further in this
situation.
Sincerely,
[redacted]
priceline.com
Important
Information
Once you've reviewed your information
above, please review the following rules regarding rental cars issued through
priceline.com:
·       
We recommend that you
print a copy of this page and present it at the rental car counter to simplify
the pick-up process.
·       
Collision damage
insurance was successfully added to your reservation and your form of payment
has been charged. The plan coverage you
purchased provides primary benefits including collision, theft, vandalism and
much more. This insurance is underwritten by [redacted], and is administered by [redacted], a division of [redacted]. Please see the description of coverage for more details.
·       
Payment for this
reservation is due when the car is returned and will be charged by [redacted] Rent
a Car.
·       
Additional charges may
apply at the counter if you pick up or drop off the car at a different date,
time, or location than you requested for your reservation.
·       
Only the driver will
be able to pick up this rental car at the counter. An additional driver can be
added at the counter for a fee payable directly to the rental car company.
·       
Additional charges may
apply for drivers under the age of 25.
·       
[redacted] Rent a Car will
charge the driver at the rental counter for optional items you add to your
reservation, including any child seats or special requests such as pre-paid
fuel.
·       
The driver will be
required to present a valid driver's license and a valid credit card or debit
card in his/her name at the counter for the refundable security deposit. Rental
car companies may have different requirements for customers who will only have a
debit card at the time of pick-up. For more specific information please review
partner payment options. Pre-paid cards or cash will not be accepted for the
security deposit.
·       
Your car will be
reserved for unlimited mileage, but some car companies have additional
restrictions regarding mileage. Please refer to [redacted] Rent a Car's specific
policy.
·       
Please see location
specific rental policy and rules information.
·       
If you have any
questions or require further assistance, please visit the customer help area on
our website. You may also contact our Customer Service Department by phone at
###-###-#### (when calling from United States).
[redacted] Rent a Car rental policy and rules information
Frequently Asked Questions
About Your Collision Damage Insurance
If you have questions or concerns regarding
Collision Damage Insurance for this trip, please email [redacted] at [redacted] or call toll-free ###-###-#### (###-###-#### for international callers).

Complaint: [redacted]
I am rejecting this response because: I NEVER AGREED TO THE LAST NEGOTIATION PRICE! PRICE LINE TOOK IT UPON THEMSELFS TO TAKE THE FUNDS FROM MY ACCOUNT WITHOUT MY CONSENT!!! Please know that I do understand the policy's of this multi million dollar company, but I also understand that I was taken for $215, and never received the car. All I am asking for is my money back, which is fair, and I will never bother using priceline again. I hope priceline reconsider, and know that when they illegally took my money form my account, they left me completely broke! I had no money until the following pay period. The struggle I had to endure this past week was almost unbearable, which I dont think any of the company's CEO'S  or EXECUTIVES will ever understand. Please, all im asking for is my mear #215.16 put back into my account in the next few days.
Sincerely,
[redacted]

RevDex.com, Inc.
 
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. Please note that the lower rate provided by the front desk is not
available to the general public. We negotiate these rates with our partners,
which allow our customers to receive such significant savings. We apologize if
you are disappointed with the difference in rates; however, we are unable to
change or refund a part of the rate you booked through our website.  Additionally, Priceline offers a best price guarantee.
Details for the price guarantee can be viewed on the priceline.com website.
[redacted]
We are sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

RevDex.com,...

Inc.
Our
record indicates that this matter has been addressed with the consumer.
Sincerely,
[redacted]
Priceine.com

I have received the consumer’s additional comments.
Priceline is unable to locate the consumer’s reservation purchased directly
with Choose a Room. In the event that the consumer purchased the reservation
with Priceline, we ask that the consumer provide the 11 digit Priceline Request
Number in order to review the reservation. Please note that priceline.com does
not have access to reservation made directly with [redacted] at
[redacted]  We suggest that the
Consumer contact [redacted] directly for any assistance related to
the referenced purchase.
The Bureau/Consumer may contact:
Mr. [redacted]
Email address: [redacted]


[redacted]
 
Sincerely,
[redacted]
priceline.com

The consumer
is requesting a refund due to a change in plans.
Priceline offers a variety travel service options, including
Retail rental car reservations that permit cancelations.  When selecting a reservation, and prior to
purchase, the consumer is provided with the cancel policy associated with each
reservation.
In this case the consumer selected a reservation that
provided greater savings and less flexibility.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
non-refundable, non-changeable terms and conditions of the purchase.



Our ability to cancel, change or refund the reservation is
governed by contractual agreements with our travel partners. We are sorry that
the consumer’s selected purchase is non-changeable and non-refundable, and we
are unable to assist the consumer with a refund.
We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This
contract for request number
23472448262 was originally initialed on 2014-06-16 15:53:41






·       
4


·       
2



·       
AUTO


·       
AC


Unlimited Mileage


Economy Car


Pick Up/Drop Off:


[redacted]
[redacted]


Pick Up Date & Time:


Thursday, August 07, 2014 - 6:30
PM


Drop Off Date & Time:


Wednesday, August 13, 2014 - 8:00
AM


Rental Company:





Total Charges


6 Days at:


$35 /day


Total:


$274.57


Don't Forget Collision Damage Insurance!


Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:


·       
Provides
Primary Coverage


·       
Includes
cost of repairs


·       
Cancel
with 100% refund


Traveling with a child or
infant? Add a child seat


Add Child Car Seats (Optional)


You can request any of the child seat options below. These
requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.


0



Infant Child Seat
For infants less than one year and under 20 lbs


0



Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height


0



Booster Seat
For children weighing 40 to 80 lbs


Summary of Charges


Your Offer Price:


$35.00 (per day)


Total Rental Days:


6


Subtotal:


$210.00


Taxes and Fees: (details)


$64.57


Total Charges: prices are in US dollars


$274.57


(Additional payment required for the child
seats.)



Driver Information


[redacted]
**
[redacted]



Driver's age at pickup


25 and over
under 25?
















Security Deposit:




Please indicate what the driver
will provide for the refundable deposit required at the rental counter:Credit Card
Debit Card




The
debit card presented at the counter must be in the primary driver's name.
Any funds used for the deposit cannot be accessed until after the car is
returned. The amount required depends upon car type, rental period, and
optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?Proof of round trip
travel Local renter




The credit card presented at the
counter must be in the primary driver's name. The amount of credit required
depends upon car type, rental period, and optional items.









Flight Information (Optional)


This will be used by the rental
car company to monitor flight delays.













What Airline are you Flying?




Your Flight Number:




-- choose --










Important Information


Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:



·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.


·       
If your offer is
accepted, we will immediately lock in your reservation and charge your form
of payment. If your offer is not accepted,
you will not be charged.


·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.


·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.


·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.


·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.


·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.


·       
The
amount required for the refundable security deposit required at the rental
counter depends upon the car type, rental period, and optional items.
Pre-paid cards or cash will not be accepted for the security deposit. If the
driver provides a credit card for the security deposit, the security deposit
will be released back onto the card once the vehicle is returned. If the
driver provides a debit card for the security deposit, proof of round trip
airline travel may be required and any funds used for the deposit cannot be
accessed until after the car is returned.



[redacted]



I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.  
The
consumer states:
“First off, I did not choose those dates. Your site goofed up and
changed the dates, without my permission, to the 7th through 10th. All my
previous searches had been through the 9th. *Your* site messed up.”
Please note that the consumer, and not
priceline, selects the dates. Once the consumer selects the travel dates/travel
details, the consumer is provided with a contract page listing the dates
selected.
Attached hereto is a c copy of the consumer’s initiated
contract page authoring the terms and conditions of the purchase, including the
travel dates selected and authorized by the consumer.

Airfare Details




Depart:
Wed, May 7, 2014




Return:
Sat, May 10, 2014



We are unable to assist the consumer any
further in this situation.
Sincerely,
N.
D’Angelo
priceline.com
Dear Mr. Henderson,
Thank you for contacting us regarding your
reservation with Delta Air Lines booked under Trip Number 1[redacted]1.
We are writing to let you know that we have
received your Revdex.com concerns in our Executive Offices. We understand you are
requesting a refund of the cancellation fee.
We confirmed the contract page that you
initialed on your original request showed a return date of Sat, May 10, 2014.
When you contacted our customer care department advising that the wrong date was booked, the
representative offered an exception to our non-changeable, non-refundable and
non-transferable policies and cancelled your reservation minus a fee of $200.
He explained once you submit a new offer with the correct dates, we would refund the cancellation fee minus a $30
change fee. We are also showing you contacted us on April 19th and had
questions about submitting a new offer, and you were advised to review over the
email that was sent to you with the directions. We are sorry if you are unhappy
with our policies; however, since your new offer has the same dates as the original offer, we are unable to refund the
cancellation fee as requested.
We are sorry we did not provide you the
answers you were looking for and we thank you for your time.
Sincerely,
Teddi Cremeans
Executive Offices

Dear
priceline Customer,





We understand you inadvertently selected the wrong
date(s) when submitting your recent airline request. We cancelled your
original airline reservation, and processed a refund minus the fees noted
below; all amounts are in USD. Your account will be refunded within 10
business days.




Original
Charge Amount:




$269.00




Non-refundable
Processing Fee:




-$8.00




Cancellation
Fee:




-$200.00




Non-refundable
Shipping Fee:




-$0.00




Travel
Insurance:




-$0.00










Refunded
Amount:




$61.00





1. Please submit a new request
with the correct dates on our website at
http://www.priceline.com/travel/airlines/lang/en-us/itinerary.asp?domain_name=WE...⇄ /> You can either name your own price, or choose an itinerary from a list of
available itineraries where the price and flight times are already displayed
prior to purchase. In order for us to refund the cancellation fee from
your first request, your new request MUST include a new date(s) with
the following information exactly as it appears below:
- Departure city: CHARLOTTE
- Arrival city: HOUSTON
- Offer price per ticket: $220.00 (or higher)
- Number of Tickets: 1 coach class airline ticket(s)
- Passenger Names: ANDREW M HENDERSON
Please keep in mind that by submitting a new request you are NOT guaranteed
an accepted offer. If this new request is not accepted, you may continue to
resubmit your request as many times as you like (following the above
criteria). Airline fares generally increase as the date of departure gets
closer. As a result, we recommend that you act now and raise your offer price
in order to increase your chances of getting an accepted offer.




2. If your new request is accepted, please
complete the Service Request Form accessed through the following link below:
http://www.priceline.com/Customerservice/email/air/emailanswer.asp?category=1&am...⇄ />
(Note: If you are unable to access the form using this link, try cutting and
pasting the link into your browser window).
You'll need to provide both your original request number (1[redacted]1) and
your new accepted request number when you complete this form. Upon review and
verification of your new accepted request, we will refund the amount of the
cancellation fee noted above, minus a $30.00 per ticket change fee. Please
note that we will respond within 24 hours of receiving this form.
Refund of the cancellation fees are typically processed within 48 hours of
receipt of the Service Request Form. If you do not receive an e-mail
confirmation from us within this time frame, please contact us so we can
research this further for you.




We are very happy that we are able to offer
this cancellation to you; however, under normal circumstances, reservations
cannot be changed or cancelled.
Thank you for choosing priceline for your travel needs.




Sincerely,
priceline.com Customer Service






This contract for request number 1[redacted]1 was originally initialled on Fri Apr
18 17:07:08 EDT 2014
Your
Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the
unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100%
Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events.
$500
Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000
Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000
Travel Accident Protection
24/7
Hour Live Travel Assistance A real person available to assist you any time of
the day with last minute flight or hotel changes, luggage locator services,
cash transfers, medical assistance services and emergency services.

Airfare Details




Depart:
Wed, May 7, 2014




Return:
Sat, May 10, 2014




Departing Airport:
Charlotte Douglas Intl Airport (CLT)
Charlotte, NC




Arrival Airport:
George Bush Intercontinental Airport (IAH)
Houston, TXor
William P. Hobby Airport (HOU)
Houston, TX




Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.




Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)




Ticket Delivery:
Electronic Ticket




Passengers:
Andrew Michael Henderson




Aircraft:
Jet aircraft



Summary of Charges

Airline
Ticket Offer Price:




$220.00
per ticket




Govt Taxes, Airline Fees and Agent Fees:




$49.00
per ticket




Airline
Ticket Trip Protection:




Declined+ Add now Recommended!




Number
of Tickets:




1





Airline
Ticket Delivery:




$0.00
(Electronic Ticket)




Airfare Subtotal:




$269.00




Total Trip Cost:
(All prices are in US dollars)




$269.00




Baggage fees
are not included in your trip cost.



Important Information


























•




Your airline tickets are
non-refundable, non-transferable and non-changeable.




•




Your tickets will be round-trip, coach class tickets
issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.




•




Name Your Own Price tickets issued through Priceline are
not eligible for frequent flyer miles. Priceline customers are protected by
the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•




If we find an airline that accepts your price, we'll
immediately purchase your tickets using the payment information you
provided.




•




You will be issued electronic tickets. Remember to bring
a valid government-issued photo ID with you to check-in.








Initial Here:












AH








I have read, accept and agree
to abide by Priceline.com's terms
and conditions and privacy policy.

From: [redacted] [mailto:[redacted]] Sent: Monday, April 06, 2015 10:36 AMTo: [redacted]Subject: Complaint ID [redacted] - Resolved   Dear Sir/Maddam,   I am writing to let you know that the Complaint ID [redacted], has been resolved by Priceline (with a happy result for me).   Please let me know if I have to do something else.   Best regards.

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
When selecting an Express Deals reservation, the consumer is
provided with the guaranteed amenities prior to purchase.
 
 In this case, the
consumer selected a reservation offering the following amenities.
 
Guaranteed Amenities




Pets Allowed - Business Center - Free
Internet- indoor or outdoor Pool - Fitness Center

 
Attached hereto, is a copy of the consumer’s contract page listing
the amenities offered for the selected reservation. Free parking for the 4 star
[redacted] hotel is not an amenity listed or
offered for the selected reservation.
 
We thank you for the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-06-29 19:15:37
$109
per night
4 Star Hotel in Downtown [redacted] Area for
$109/night
This deal saves 30% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.




























Area:

Beloved for its compact city
center, vibrant arts culture and nationally recognized museums, downtown
[redacted] is a first-class business and leisure destination. The downtown... (Click for full
Description)

Star Rating:

What hotel is this?

Guest Score:

Rated
8.0
out of 10 (or higher)



Guaranteed Amenities:


Pets Allowed
Business Center
Free Internet


Indoor or Outdoor Pool
Fitness Center


Check In:

Tue Jun 30, 2015

Check Out:

Wed Jul 1, 2015

Rooms:


1 Room
2 Rooms
3 Rooms
4 Rooms
5 Rooms
6 Rooms
7 Rooms
8 Rooms
9 Rooms
All
rooms will accommodate up to 2 adults.





Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
[redacted]
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

Downtown Cincinnati
 



© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this areaView a larger map
»
We
Recommend Trip Protection
Trip Protection for this hotel stay
is $5!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>

100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.

24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Summary
of Charges

























Price
per night:

$109

Rooms:

1

Nights:

1

Room Subtotal:

$109.00

Travel Insurance

$5.00 + Add now Recommended! (remove)

Taxes & Fees:

$27.48

Priceline Hotel Coupon:


-$0.00


Total Price:
All prices are in U.S. Dollar.

$141.48
141.48
141.48 0.00
Apply
Coupon
Have a coupon code?Apply
This coupon is invalid or has expired


Mandatory
fee of is collected at the hotel.
Booking Conditions
All rooms will accommodate up to 2 people. Any Special requests
should be requested through your confirmed hotel and cannot be guaranteed
by Priceline.
Priceline will immediately charge your credit card the
total room charges upon booking.
Reservation is guaranteed for date of check-in only.
Rooms purchased through Priceline Express Deals cannot
be cancelled, changed or transferred and refunds are not allowed.
Hotel Name will be revealed upon booking.

Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to change.


Pets Policy:
1-6 nights, a $100 non-refundable pet fee will apply. 7-30 nights, a $200
non-refundable pet fee will apply. Only dogs weighing 50 lbs and under are
permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals
exempt from fees.
I agree to
the Booking Conditions, Terms and Conditions and Privacy Policy
by booking this room. I agree to the
Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room.

I have received the
consumer’s additional comments.  As you requested, we have again reviewed
this matter. Attached hereto is a copy of the consumer’s initialed contract
page authorizing the terms and conditions of purchase. Rental cars are non-refundable, non-transferable and
non-changeable even if the reservation is not used. We are sorry that we are unable to assist any further
in this situation.
Sincerely,
N. D[redacted]
Executive Offices
This
checkout page for trip number [redacted]47 was submitted on 2016-03-15 13:37:19




·      
4
·      
2

·      
AUTO
·      
AC
Unlimited Mileage
Economy Car with Unlimited Mileage

Pick-up: Washington Dulles Intl Airport (IAD) Washington
Drop-off: Washington Dulles Intl Airport (IAD) Washington
Pick-up Date & Time: Monday, March 28, 2016, 11:00 AM
Drop-off Date & Time: Sunday, April 03, 2016, 06:00 PM
Rental Car Company:
Total Charges
7 Days at: $23 /day


Total:$216.80

Add Collision Damage
Coverage
Get Collision Damage protection now! Purchasing at time of
booking is almost always less expensive than waiting to purchase coverage at
the counter. See additional
information
·       $35,000 in Primary Coverage so you won't need to file a
claim with your regular insurance
·       Includes cost of repairs for collision or damage to a
rental car
·       Allows for cancellation with 100% refund up until
requested pickup time

Yes,
I'd like to purchase collision damage coverage for $11.00 per day.**For
customers with a New York State billing address the fee will be $9 per day
No
thanks. I prefer to decline coverage.
Summary of Charges
Your Price Per Day:
$23 (per day)
Total Rental Days:
7
Subtotal:
$161
Taxes and Fees: (details)
$55.80
Collision
Damage Coverage:
$77 (7 x $11.00)
Total Charges:
$293.80 $216.80
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup
25 and over
 
  under 25?



Security Deposit:


Please indicate what the driver will provide for the
refundable deposit required at the rental counter: Credit
Card      Debit
Card


The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter? Proof of
round trip travel  Local
renter    


The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.




Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)

You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter. Contact
the rental car company to confirm availability.
0
Infant
Child Seat
For infants less than one year and under 20 lbs
0
Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height
0
Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)

This
will be used by the rental car company to monitor flight delays.

What Airline are you Flying?


Your Flight Number:


-- choose --





Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·      
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·      
If you
purchase collision damage coverage with this rental car reservation, you will
be charged now for the coverage. Cancellations with 100% refund will be
permitted for Collision Damage Coverage until your scheduled pick-up time.
·      
If your
request is successful, Priceline will immediately lock in your reservation
and charge your form of payment. If your reservation is not successfully booked,
you will not be charged. If the Collision Damage Insurance is not accepted
for any reason, we will charge your form of payment only for the cost of the
car.
·      
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·      
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·      
You are
guaranteed a car from one of the following major rental car companies: Alamo,
[redacted], Budget, Hertz, National or Sixt.
·      
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·      
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·      
Prices
are not guaranteed until booking is completed.
·      
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·      
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

Initial Here:

I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

We have received
the consumer’s additional comments.  As
you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion. Unfortunately, there
is nothing we can add to what has already been stated in our previous correspondence.
According to the consumer, priceline changed his/her
selected July 3rd, 2014 departure date to a June 3rd 2014
departure date and cancelled her return reservation. Please note that priceline
did not cancel the reservation.
Attached hereto is a copy of the
consumer’s initialed contract page for each request submitted agreeing to the terms
and conditions of the purchase including the following important information:
You must fly on the flights assigned
to you. If you do not take
your outbound flight, the airlines will automatically cancel the remainder of
your reservation. If any part of the ticket is unused it has no value after ticketed departure time.
We are
sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com
Consumer’s
FIRST REQUEST authorizing travel departing on June 3, 2013
This contract for request number [redacted] was originally initialled on Thu May
29 09:23:47 EDT 2014
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to assist
you any time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and emergency
services.







 

Airfare Details




Depart:
Tue, June 3, 2014




Return:
Sun, July 13, 2014




Departing Airport:
Detroit Metropolitan Wayne County Airport (DTW)
Detroit, MI




Arrival Airport:
Portland Intl Airport (PDX)
Portland, OR




Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive
no later than 12:30 a.m. the next day.




Connections:
Maximum of 1 connection each way. (layovers will be
no longer than 3 hours)




Ticket Delivery:
Electronic Tickets




Passengers:
[redacted]
[redacted]
[redacted] (under 18)
[redacted] (under 18)




Aircraft:
Jet aircraft



Summary of Charges

Airline Ticket Offer
Price:




$300.00 per ticket




Govt Taxes, Airline Fees and Agent Fees:




$54.95 per ticket




Number of Tickets:




4




Airline Ticket
Delivery:




$0.00 (Electronic
Ticket)




Airfare Subtotal:




$1,419.80




Total Trip Cost:
(All prices are in US dollars)




$1,419.80




Baggage fees are not included in your
trip cost.



Important
Information


























•




Your airline
tickets are non-refundable, non-transferable and non-changeable.




•




Your tickets will
be round-trip, coach class tickets issued on one of Priceline's partner
airlines. You must fly on the flights assigned to you. Upgrades
and standbys are not available. If you do not take your outbound flight, the airlines will
automatically cancel the remainder of your reservation. If any part of the ticket is unused
it has no value after
ticketed departure time.




•




Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all passengers,
including protection against overbookings and baggage loss.




•




If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.




•




You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.








Initial Here:












AG








I have read, accept and agree to abide
by Priceline.com's terms and conditions and privacy policy.



Consumer’s  second request also indicating a June
3rd 2014 departure date:
This contract for request number [redacted] was originally initialled on Thu May
29 09:25:48 EDT 2014
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to assist
you any time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and emergency
services.
We Found a Great Deal
for You


$483




If you can return on Monday, July 14 and fly during off-peak hours on your returning
flight we can get you tickets for $483 per ticket including taxes and fees.




Departing Flight Information -
Tuesday, June 3, 2014










From:Detroit Metropolitan Wayne County
Airport (DTW)
Detroit, MI




To:Portland Intl Airport (PDX)
Portland, OR




0-1 Connections
Depart between6am-10pm
Jet Aircraft





Returning Flight Information - Monday,
July 14, 2014










From:Portland Intl Airport (PDX)
Portland, OR




To:Detroit Metropolitan Wayne County
Airport (DTW)
Detroit, MI




0-1 ConnectionsDepart anytime, including off-peak *
Jet Aircraft










* When flying on off-peak flights your
trip may start as early as 5 a.m. on the dates you requested or as late as 2
a.m. the next day. If your trip starts in the evening, there is a chance that
your flights may arrive anytime on the day after departure.




Passenger Information





[redacted]




[redacted]




[redacted] (under 18)




[redacted] (under 18)



Summary of Charges

Airline Ticket Offer
Price:




$428.30 per ticket




Govt Taxes, Airline Fees and Agent Fees:




$54.95 per ticket




Number of Tickets:




4




Airline Ticket
Delivery:




$0.00 (Electronic Ticket)




Airfare Subtotal:




$1,933.00




Total Trip Cost:
(All prices are in US dollars)




$1,933.00




Baggage fees are not included in your
trip cost.



Important
Information


























•




Your airline
tickets are non-refundable, non-transferable and non-changeable.




•




Your tickets will
be round-trip, coach class tickets issued on one of Priceline's partner
airlines. You must fly on the flights assigned to you. Upgrades
and standbys are not available and if any part of the ticket is unused it
has no value after
ticketed departure time.




•




Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•




If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.




•




You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in. Photo ID must match the
passenger name provided.







Once
you click "Buy My Tickets Now" below, we'll immediately purchase your
tickets using the payment information you provided to us. In most cases,
your complete flight itinerary will be ready for you in seconds. Remember, these tickets cannot be cancelled, transferred or changed.

Initial Here:










AG






I have read, accept and agree to
abide by Priceline.com's terms and conditions and privacy policy.



Please note:
If you are ready to purchase, please select "Buy My Tickets Now". Due
to constantly changing airline inventory, ticket availability is not
guaranteed. You will be charged only upon a successful booking

Complaint: [redacted]
I am rejecting this response because:I understand there is a price discrepancy, the question is which should apply - the one available to the general public, or the one Priceline agents might have access to. The wording on the Priceline.com website ([redacted]) is quite clear, the price that should apply is the one that is available to the general public. Reservation systems are complex, and there can be a number of reasons why they could show different prices. For example, are Priceline agents on an internal network? Are they behind a proxy, making it appear as if all traffic is coming from the same location? Have other agents tried to use the same website, affecting demand?
If a member of the general public, such as myself, offers proof of a lower price for the same rental car company, car type, rental location, pick-up and drop-off dates and times, that proof should not be ignored. I believe the documents I previously attached to this complaint do constitute such proof and are sufficient to demonstrate that Priceline's Best Price Guarantee should apply.
Sincerely,
[redacted]