Priceline.com

Revdex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase, including the selected travel dates. We are sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com
 
 
This contract for request number [redacted] was originally initialled on Sun Jan 4 00:21:26 EST 2015
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $17.00 per person..
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Airfare Details
 
Depart:Fri, February 13, 2015
Return:Sun, February 15, 2015
Departing Airport:[redacted]
Arrival Airport:[redacted]
Flight Times:The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day.
Connections:Maximum of 1 connection each way. (layovers will be no longer than 3 hours)
Ticket Delivery:Electronic Tickets
Passengers:[redacted]
Aircraft:Jet aircraft
Summary of Charges
Airline Ticket Offer Price:
$140.00 per ticket
Govt Taxes, Airline Fees and Agent Fees:
$44.90 per ticket
Airline Ticket Trip Protection:
$0.00 Declined+ Add now Recommended!
Number of Tickets:
2
Airline Ticket Delivery:
$0.00 (Electronic Ticket)
Airfare Subtotal:
$369.80
Total Trip Cost:(All prices are in US dollars)
$369.80
Baggage fees are not included in your trip cost.
Important Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable.
•
Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time.
•
Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.
•
If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.
•
You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.
 
Initial Here:
 
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.
Sincerely,[redacted]
Sincerely,
[redacted] Sincerely,[redacted]

[redacted]
 
Thank you for taking the time to contact us regarding
your unconfirmed rental car reservation for Trip Number [redacted]
class="MsoPlainText"> 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have issues with booking a rental
car reservation.
 
As prices are constantly changing depending upon
availability and travel date, we are unable to guarantee that the rates we have
previously offered or advertised will still be available at the time that you
have submitted your request.
 
Please note that we were unable to find a rental car
partner willing to accept your request at your price. If you still need a
rental car reservation, you can resubmit your request; however, you will need
to change either your offer price or car type, pick-up date, or drop-off date.
If you are unable to make any changes to your request, you will have to wait 24
hours to try the same request again. Or you can select an itinerary where the
price and rental car partner are already displayed prior to purchase.
 
We are sorry we did not provide you the answers you were
looking for and I hope you find my reply helpful.
 
Sincerely,
 
[redacted]
Executive Offices

I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Attached hereto is a  copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions  for the purchase of one way coach class airline tickets. We are sorry that we are unable to assist the consumer any further in this situation.
Sincerely,[redacted]priceline.com
This contract for request number [redacted] was originally initialled on Thu Jun 11 09:06:20 EDT 2015Your Trip Summary$1,500 Medical Expense Coverage
Airfare DetailsDepart:Thu, August 6, 2015Departing Airport:[redacted]Flight Times:The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day.
Connections:Maximum of 1 connection. (layovers will be no longer than 3 hours)
Ticket Delivery:Electronic Tickets Passengers:[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)Aircraft:Jet aircraftSummary of ChargesAirline Ticket Offer Price: $288.00 per ticketGovt Taxes, Airline Fees and Agent Fees:$47.05 per ticketAirline Ticket Trip Protection: $0.00 Declined+ Add now Recommended!
Number of Tickets: 6 Airline Ticket Delivery: $0.00 (Electronic Ticket)Airfare Subtotal: $2,010.30 Total Trip Cost:(All prices are in US dollars) $2,010.30Baggage fees are not included in your trip cost.
Important Information• Your airline tickets are non-refundable, non-transferable and non-changeable.
• Your tickets will be one-way, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time.
• Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.• If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.• You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.
Initial Here:  nc  I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.
 
I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Attached hereto is a  copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions  for the purchase of one way coach class airline tickets. We are sorry that we are unable to assist the consumer any further in this situation.
Sincerely,[redacted]priceline.com
This contract for request number [redacted] was originally initialled on Thu Jun 11 09:06:20 EDT 2015Your Trip Summary$1,500 Medical Expense Coverage
Airfare DetailsDepart:Thu, August 6, 2015Departing Airport:[redacted]Flight Times:The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day.
Connections:Maximum of 1 connection. (layovers will be no longer than 3 hours)
Ticket Delivery:Electronic Tickets Passengers:[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)Aircraft:Jet aircraftSummary of ChargesAirline Ticket Offer Price: $288.00 per ticketGovt Taxes, Airline Fees and Agent Fees:$47.05 per ticketAirline Ticket Trip Protection: $0.00 Declined+ Add now Recommended!
Number of Tickets: 6 Airline Ticket Delivery: $0.00 (Electronic Ticket)Airfare Subtotal: $2,010.30 Total Trip Cost:(All prices are in US dollars) $2,010.30Baggage fees are not included in your trip cost.
Important Information• Your airline tickets are non-refundable, non-transferable and non-changeable.
• Your tickets will be one-way, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time.
• Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.• If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.• You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.
Initial Here:  **  I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.
I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Attached hereto is a  copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions  for the purchase of one way coach class airline tickets. We are sorry that we are unable to assist the consumer any further in this situation.
Sincerely,[redacted]priceline.com
This contract for request number [redacted] was originally initialled on Thu Jun 11 09:06:20 EDT 2015Your Trip Summary$1,500 Medical Expense Coverage
Airfare DetailsDepart:Thu, August 6, 2015Departing Airport:[redacted]
**
[redacted]Flight Times:The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day.
Connections:Maximum of 1 connection. (layovers will be no longer than 3 hours)
Ticket Delivery:Electronic Tickets Passengers:[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)Aircraft:Jet aircraftSummary of ChargesAirline Ticket Offer Price: $288.00 per ticketGovt Taxes, Airline Fees and Agent Fees:$47.05 per ticketAirline Ticket Trip Protection: $0.00 Declined+ Add now Recommended!
Number of Tickets: 6 Airline Ticket Delivery: $0.00 (Electronic Ticket)Airfare Subtotal: $2,010.30 Total Trip Cost:(All prices are in US dollars) $2,010.30Baggage fees are not included in your trip cost.
Important Information• Your airline tickets are non-refundable, non-transferable and non-changeable.
• Your tickets will be one-way, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time.
• Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.• If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.• You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.
Initial Here:  **  I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

We have contacted the consumer to advise that further documentation
is required in order to review the claim.

class="MsoNormal">Upon receipt of the requested
documents, we will again review this matter and advise accordingly.
Sincerely,
[redacted]
Priceline.com LLC

Revdex.com:I was explained by priceline that they will take care of the extra charge as that is their website problem. So I am asking Priceline to refund my $206 that was promised by them (they asked me to fax the receipt so that they can pay me back).  If they had not promised me I would have made my own decision to keep the rental car or not. When we book car rental we fill our address then why does not the website tell us clearly write their. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am happy that at least some one is there to help me out.
Sincerely,
[redacted]

Dear [redacted]
Thank you for taking the time to contact us regarding
your airline ticket reservation for [redacted], with Trip Number [redacted]
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
are seeking a compensation as you inadvertently entered the name of the
passenger as what is showing on her driver's license because of what you saw
displayed during the booking process.
We apologize that we are unable to provide the
compensation you are requesting. During the booking process, we have provided
links with information on what name to be entered with an advice that,
"All International travelers will need a valid passport and you may also
need to show additional documentation at your destination and/or in connecting
countries." Therefore, it is necessary that the passenger's name on the
ticket has to reflect the name on the passport since the reservation you booked
is for an international flight.
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
Sincerely,
Berna A[redacted]
Executive Offices

I am in receipt of the...

complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation.
 
In this instance the consumer selected a reservation that
provided greater savings and less flexibility.
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable terms and conditions of the purchase.
 







I am sorry that the consumer’s selected
reservation is non-changeable and non-refundable, and once the reservation is purchase,
travel protection options are not available. Attached hereto is a copy of the consumer’s
initialed contract page authorizing the terms and conditions of the selected reservation.
 
I thank you for the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-05-18 02:16:02






[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
Special Discount 12%
off — Free internet in room and free parking

Check-In: Tue, Jun 16, 2015Check-Out: Sat, Jun 20, 2015
Room Type: Queen Room with Two Queen Beds
- Booked for double
occupancy
Non Refundable
 
Cancellation Policy
For the room type and rate that you've selected, you are not allowed to
change or cancel your reservation. If you cancel your room, you will still be
charged for the full reservation amount.































Summary
of Charges

Room Cost
(details)

$150.37

Rooms

1

Nights

4

Room Subtotal

$601.48

Taxes & Fees

$65.28

Total Charges

$666.76

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.








Room 1





Use
this name for all rooms



I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: 2 QUEEN BEDS COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL HI
DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
Special Discount 12% off — Advance Purchase Offer Details.
Free internet in room and free parking
Promotion Details
Negotiated Specials may be limited to certain dates and subject
to availability.
x close window
·     
Cancel Policy: For the room type and rate that you've selected, you are not
allowed to change or cancel your reservation. If you cancel your room, you
will still be charged for the full reservation amount.
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and credit
card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.

















Initial Here:



I have read and agree to
abide by the Terms
and conditions and privacy policy.

Better Business...

Bureau, Inc.
 
We are in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
                
When selecting a reservation, the
consumer is provided with the cancel policy associated with each reservation.
 
In this case, the consumer selected
a reservation that provided greater savings and less flexibility.
 
Attached hereto, is a copy of the
consumer’s initialed contract page authorizing the non-refundable,
non-changeable terms and conditions of the selected purchase.
 
We thank you for the
opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
This contract for request number [redacted] was originally initialled on Thu Nov
13 08:38:34 EST 2014
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person..
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.





Airfare Details

 





















Depart:
Thu, January 22, 2015

Return:
Sun, January 25, 2015

Departing Airport:[redacted]

Arrival Airport:[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:[redacted]

Aircraft:
Jet aircraft

Summary of Charges































Airline Ticket Offer
Price:

$150.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$43.40 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$193.40

Total Trip Cost:
(All prices are in US dollars)

$193.40

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline tickets are non-refundable,
non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 















Initial Here:

**

I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

mso-hansi-theme-font: minor-latin">Dear Ms. [redacted],
 
I am writing to let you know that we have received your Revdex.com concern in our Executive Offices regarding your trip reservation for Request Number [redacted].
 
We understand your concern regarding the exchange fees associated with your airline ticket exchange.
 
Our record confirms that the any fees charged for the ticket exchange are  in accordance with the fare rules and restriction of your selected reservation. These rules  and restrictions are governed by the airlines and we are unable to reduce the fees or cancel your reservation for a full refund as requested.  We also verified that the departure date has already passed and we are  unable to assist any further in this situation.
 
Sincerely,
Frich A[redacted]
Executive Offices Your Trip Summary
Names must match photo ID. Please verify spelling and edit names as necessary.
[redacted]
Depart ing Flight Informat ion - T hursday, Sept ember 17, 2015
[redacted]
**
[redacted]
**
[redacted]
Summary of Charges
Airline Ticket Cost: $223.60 per ticket
Airline Ticket taxes and fees: $66.70 per ticket
Processing Fee: $7.00
Airline Ticket Trip Protection: Declined + Add Now Recommended!
Number of Tickets: 2
Airline Ticket Delivery: $0.00 (Electronic Ticket)
Airf are Subtotal: $594.60
Rental Car Cost: $22.00
Rental Car Taxes & Fees: $12.06
Rental Car Subtotal $34.06
Total Trip Cost:
(All prices are in USD)
$628.66
Baggage Fees are not included in your trip cost.
Important Information
 
Once confirmed, airline change penalties and restrictions apply. Most tickets are non-refundable. See your airline’s
full fare rules.
 
The Rental Car reservation included in your itinerary is non-refundable, non-transferable and nonchangeable
even if the reservation is not used.
 
Airline tickets are non-transferrable. Name changes or adjustments are not allowed once purchased.
Meal and seat preferences are not guaranteed. Fares are not guaranteed until purchase.
Airfares and flight availability are not guaranteed until purchased.
You will be issued Electronic tickets. All travelers will need a valid passport and you may also need to show additional
documentation at your destination and/or in connecting countries.
Rental Car availability is not conf irmed until f ull payment is received. If your selections are
unavailable, we'll still purchase your airline ticket.
Only [redacted] will be able to pick-up the rental car at the counter. [redacted] will be required to
present a valid driver's license and a valid credit card or debit/check card or debit/check card in their
name with a minimum of $200 available credit as a security deposit on the vehicle. If you plan to use a debit
card, you may be required to provide round-trip flight information at the rental counter.
Your offer price does not include vehicle liability, collision or personal accident coverage for your rental car. You
should determine if you have insurance coverage prior to pick-up. Additional insurance can be purchased at the rental
counter.
[redacted]
Seat Preference:
[redacted]
Meal Preference:
No Meal Preference
Ticket Type:
Electronic
Ticket
[redacted]
Seat Preference:
[redacted]
Meal Preference:
No Meal Preference
Ticket Type:
Electronic
Ticket
Hotels Cars Flights Vacation Packages Cruises More ? My Trips ? Help ?
[redacted]'s terms and conditions and privacy policy.
Sign in f or f aster checkout
First
[redacted]
MI
*
Last
[redacted]
Country Why we ask?
[redacted]
City/T own
[redacted]
State
[redacted]
Zip Code
[redacted]
Daytime Phone
[redacted]
Evening Phone
[redacted] (If outside the U.S. or Canada, include country code)
Your Email Address:
[redacted]
Re-type Email Address:
[redacted]
Credit Card T ype
-- Choose --
Credit Card Number
XXXXXXXXXXXXXXXX Month Year
Expiration Date Security Code
XXX What's this?
Current Cost $628.66
Card Member Bonus - $50.00 Statement
Credit
You Pay Only $578.66
You're pre-qualified to apply for the new priceline rewards [redacted]® card.2 Apply
right now to save $50 when you use your new account to pay for this purchase.
Plus, enjoy these benefits:
Earn 5 points per $1 spent on [redacted]® purchases
Earn 1 point on every dollar you spend...every dollar, every place
No Annual Fee2
Redeem your points, for statement credits, for anything you buy on the card
($25 minimum)
Terms and Conditions
apply now and save $50
Password (Min. 8 characters)
•••••••••
Conf irm Password:
•••••••••
Enter Your Billing Address(as it appears on your credit card statement)
Street
[redacted]
" Choose a Credit Card

I have already submitted a complaint, this is a follow on to it. I spoke to the customer service and they offered me to cancel the reservation but I had  to pay a fee of $251.53. I didnt want to do this because I didnt want to give them the satisfaction of thinking they made this better, but I...

felt pressured into it because I cant financially afford not to do this option. However, now they said they will give me back another $125.76 if I book with them again on their website. As such I feel extremely pressured to book with them again so I can get $125.76 off of the cancelling fee that they charged me. However this is predatory practices, pressuring me to purchase with them again by taking loweing the cancellation charge that I shouldn't have been charged to begin with. When you reach out to them I dont want my rebooking to be misconstrued as though they have helped me and I was placated. Rather, it was the opposite, they put me in a position where I have to book with them again,because If I dont I will lose even more money. I feel taken advantage of and used, and I have seen countless other people online who have suffered from the same glitch as I have (see the following link [redacted]). This is ridiculous and has to be put to a stop. I should not be charged the $125.76 because of pricelines mistake, nor can I afford such charged) and I expect to be refunded for it. 
 
Thank you Revdex.com!
[redacted]

The
consumer is requesting a refund or credit for a missed flight.
We are sorry that the consumer missed the flight and was
unable to tavel.
On each
consumers’ confirmation page we conspicuously place the following disclosure
regarding airport check-in labeled under Important Information.
Important
Information
Since airlines change flight
schedules from time to time, it is the passengers' responsibility to call the
airline and confirm flight information prior to each departure. We recommend
that you arrive at the airport a minimum of 90 minutes in advance of departure
for domestic flights, and at least 2 hours in advance of departure for
international flights.
If you choose not to take your
outbound flight, the airlines will consider you a "no show" and will
automatically cancel the remainder of your reservation. Your tickets will not
be honored and no refunds will be granted for the unused portion of your trip.
For more helpful tips and travel advice, click on the topics below.
Check-In Tips
Please attempt to check-in online
or verify your flight check-in location with your ticketed carrier. Due to
enhanced security measures, you will experience longer wait times at airports.
Plan to arrive at the airport a minimum of 90 minutes in advance of departure
for domestic flights and at least 2 hours in advance of departure for
international flights.
In
conclusion, ultimately passengers are responsible for on-time check-in, and all
issues concerning missed flights/late check-in issues must be addressed
directly with, and borne by the airline in question.
 
Attached hereto, is
a copy of the consumer’s initialed contract page agreeing to the terms and
conditions of the purchase, including the following:
If any
part of the ticket is unused it has no value
after ticketed departure time.



:








Dear [redacted],
Thank you for contacting us regarding your reservation with United Airlines
booked under Trip Number [redacted].
We are writing to let you know that we have received your email in our
Executive Offices. We understand you are requesting a refund on your airline
ticket.
The amount that was billed to your credit card was only for the travel dates
and destination listed on your itinerary. We are unable to issue a credit for
future travel since your reservation is non-changeable, non-refundable and
non-transferable.
We are sorry we did not provide you the answers you were looking for and we
thank you for your time.
Sincerely,
[redacted]
Executive Offices





This contract for request number [redacted] was originally initialled on Fri Aug
1 11:47:01 EDT 2014
Your Trip Summary

Airfare Details




Depart:
Sat, August 2, 2014




Return:
Tue, August 5, 2014




Departing Airport:
[redacted] Intl Airport (DEN)
[redacted], CO




Arrival Airport:
L[redacted]
[redacted]




Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.




Connections:
Maximum of 0 connection
each way.




Ticket Delivery:
Electronic Ticket




Passengers:
[redacted]




Aircraft:
Jet aircraft




Rental Car Details



















Economy[redacted]





Location:
L[redacted])




Pick-Up:
Sat, August 2 2014




Drop-Off:
Tue, August 5 2014




Total Rental Days: 4 days




Driver:
Russ Englar




Driver's Age at Pickup: 59









Summary of Charges

Package Subtotal:




$357.56




Govt Taxes,
Airline Fees and Agent Fees:




$90.84




Number of Tickets:




1




Airline Ticket
Delivery:




$0.00 (Electronic
Ticket)




Total Trip Cost:
(All prices are in US dollars)




$448.40




Baggage fees
are not included in your trip cost.



Important
Information






























•




These airline
tickets are non-refundable, non-transferable and non-changeable. The Rental Car reservation included in your itinerary
is non-refundable, non-transferable and non-changeable even if the
reservation is not used.




•




Your tickets will be round-trip,
coach class tickets issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you.
Upgrades and standbys are not available. If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation.





If any part of
the ticket is unused it has no value
after ticketed departure time.




•




These special discounted tickets
issued are not eligible for frequent flyer miles. Priceline customers are
protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss.




•




Remember to bring a valid
government-issued photo ID with you to check-in.




•




Only [redacted] will be able to
pick-up the rental car at the counter. [redacted] will be required to
present a valid driver's license and a valid credit card or debit/check
card or debit/check card in their name with a minimum of $200 available
credit as a security deposit on the vehicle. If you plan to use a debit
card, you may be required to provide round-trip flight information at the
rental counter.




•




Your offer price does not
include vehicle liability, collision or personal accident coverage for your
rental car. You should determine if you have insurance coverage prior to
pick-up. Additional insurance can be purchased at the rental counter.
















[redacted]
**






I have read,
accept and agree to abide by Priceline.com's terms and
conditions and privacy
policy.

I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. The consumer’s Desired Settlement: I want a 100% refund or I will no longer use them as a service since they were clearly aware of the problem for over a month but advertised a pool. Priceline contacted the consumer to offer a full refund as requested, or receive a 20% refund and keep the reservation. The consumer chose not to cancel the reservation and instead accept a 20% refund. I apologize for any inconvenience experienced by the consumer and thank you for getting in touch about this issue.
Sincerely,
N. D[redacted]
Executive Offices

size="2">RevDex.com, Inc.
Our record indicates that this
matter has been addressed with the consumer, and a refund in the amount of
$44.55 USD is being processed. This amount is equivalent to 45% of the hotel's
regular rate at the time of booking, which is $99.00. Therefore, a total
savings equal to 71%.
Sincerely,
[redacted]
Priceine.com

Dear Ms. [redacted]
 
Thank you for taking the time to contact us regarding your
hotel reservation at the [redacted] under Trip Number [redacted]
class="MsoPlainText"> 
I am writing to let you know that we have received your
Revdex.com complaint in our Executive Offices. We apologize for any
delays in providing a resolution to your request for a refund on this
reservation that was booked for the incorrect dates. Please be advised that we
will have to wait until your dispute fully closes on September 6, 2016 before
we could provide a decision to your request. Rest assured that we are working
actively to resolve your issue and you can expect to hear from us again after
September 6, 2016 with the resolution to your concern.
 
I appreciate your patience while we continue to work to
resolve your issue.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. [redacted],Thank you for taking the time to contact us regarding
your hotel reservations for Trip Numbers [redacted] and
[redacted].We are writing to let you know that we have received your
email in our Executive Offices. Due to the nature of your concern,...

we would like
to speak with you directly by phone.We attempted to contact you today in
an effort to address your concern; however, we were unable to speak with you at
the number you provided at the time you booked your reservation.Please
contact us directly at: [redacted]. The Executive Office hours are 9:00 a.m.
to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your
Trip number, which is [redacted] when you contact us. Please note that
the number provided above is a United States phone number, and you may incur
toll charges when calling from outside the United States or Canada.We
hope to hear from you soon.Sincerely,[redacted]Executive
Offices

Complaint: [redacted]
I am rejecting this response because:
The Hotel did have non-smoking rooms available and neither Priceline nor the hotel would change reservations.  I have used Priceline for several years and have never had a problem like this.  We did not check in so we did not recieve the services paid for, so no contract was fulfilled.  All I am asking is for a refund, it is not that hard to do.  In your response to me you told me nothing,rather you just copied and pasted your "policy" which that is all it is a policy.
 
Sincerely,
[redacted]

Below is a summary of our communication with this customer.
 
I called [redacted] and advised that the total charge for the same exact room...

from millenniumhotels.com is $387.10. I informed that customer that even with the 10% discount, the amount would come down to $348.39 which is still higher compared to what he booked on our website which is $343.27. I also informed him that we checked the itinerary of his colleague ([redacted]) which has a cheaper rate, we see that it was booked through our Express Deal option with a different number of nights. I advised that the cheaper itinerary must have the same exact details as his original booking. The customer advised that he sent an email with a screenshot showing a cheaper rate. I checked his email and see a rate of $296.10, but could not verify if it is for the same itinerary, since the dates, room type and applicable taxes does not show. I apologized to [redacted] if we could not refund the difference.

Dear Ms. [redacted],
Roman">
 
We are contacting you today regarding your airline
reservation for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
have some concerns regarding the dates booked for your reservation. We reviewed
your request in our system and did not find any error. We verified that there
were 2 separate sessions at the same time. We verified that there was a session
with Kayak and Google and that went down the Name Your Own Price path. Then you
switched back to the Kayak session and submitted the offer for July 17, 2015.
We apologize; however, we are unable to process a refund or credit for your
reservation.
 
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com,...

Inc.
 
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Our record indicates that a refund for the airline ticket
was issued on 1/12/15 as follows:
 
















Cancelled Full Air.



Date:



Mon Jan 12, 2015 09:35:17 AM ET



By:



Details:



Airline Full:
Cancellation fee Air: $0
Total Refund Amount: $328.40.


 
 
We thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com

Dear Mr. [redacted],

face="Calibri"> 
Thank you for taking the time to contact us regarding your vacation package reservation under Request Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We understand your concern about the bedtype for the hotel portion of your reservation with the [redacted]. We have reviewed your reservation in our system, and our records indicate that you selected a roomtype that states the following during the request process: Resort View Leisure; two beds requested.
 
We have contacted the hotel to verify if they can confirm your roomtype for two beds; however, they advised that they do not have availability for two beds, and that they can only accommodate this roomtype with one king bed. They advised that this room can be occupied by three adults.
They added that you may request for a roll-away for an additional fee of
$35.00 per night.
 
If you decide that you would like to cancel your room accommodations, we can offer an exception to issue a full refund for the hotel portion of your reservation; however, you need to inform us by September 14, 2015.
We are no longer able to cancel the room after that time.
 
We are unable to guarantee the same rate and availability of rooms if you decide to cancel and rebook your hotel reservation.
 
If you would like to keep your hotel reservation with the one king bed and pay the $35.00 per night hotel fee for a roll-away, we can check with our management team if we can process a reimbursement of this additional fee.
 
Please reply to this email as soon as possible with your decision so we can further assist you.
 
We look forward to hear from you.
 
Sincerely,
 
Nico T[redacted]
Executive Offices