Priceline.com

RevDex.com, Inc.
The consumer chose
to visit our “Retail” website where consumers have the opportunity to review
and compare hotel room rates prior to selecting and purchasing hotel room
reservations.
The consumer
selected a specific hotel property from a list of participating
properties, at the disclosed room rate, including taxes and fees. Upon
hotel room check-in/out the hotel representative
provided the consumer with the lower negotiated room rate established between
priceline.com and the hotel, which is not available to the public.
Priceline.com is a
travel agent and as such, makes hotel room rates available on behalf of the
hotels. Just like every other business, we receive reduced rates because we
sell in large volume, and if you compare our rates, you will find them to be
very competitive. We strive to offer customers the best alternatives for saving
money while at the same time maintaining profitability.
Priceline.com
provided the consumer with his/her selected hotel, at the disclosed summary of
charges.  We apologize if the consumer is
disappointed with the difference in rates; however, priceline will not be able
to offer a refund for the difference in rates.
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase as well as the selected room rate/summary
of charges.
We appreciate the opportunity to clarify.
Sincerely,
[redacted]
priceline.com
 
This
contract for request number [redacted] was originally initialed on 2014-07-22
22:32:34


 


 

 


[redacted] Plus University Inn



[redacted]
[redacted]


Check-In: Thu, Jul 31,
2014Check-Out: Fri, Aug 1, 2014Nights:
1 NightsRooms: 1 Room
 

 


Room1: [redacted] [redacted]
 
 


Room Type: 2 Queen Beds - Nonsmoking Room
- Full Breakfast, Internet, Mini Fridge


Hotel Freebies:
Special Discount 10% off — Free breakfast,
free internet in room and free parking


 


 


Summary of Charges

 
 
 

 


Room Cost:
avg. per room, per night


$81.86


Rooms:
1

Nights:
1

Room Subtotal:
$81.86

Taxes
& Fees :

$10.20
We've chopped fees on this hotel.
 


Total Charges:
prices are in U.S. dollars

$92.06
Best Price Guarantee on this
hotel




Mandatory fee of is collected at the hotel.


 







 

Important Information

•

Room Description: 2 Queen Beds,Nsmk,Micrfg,37In Lcd Tv, Hi Speed
Net,Full Breakfast

•

Rate Description: Websaver - Full pre-payment required upon booking


•

Hotel Freebies Details:
Special
Discount 10% off — Advance Purchase Offer
Details.

Free
breakfast, free internet in room and free parking


Promotion Details
Negotiated Specials may be limited to certain dates
and subject to availability.
x close
window




•

Cancel Policy: For the room type and rate that you've selected, you
are not allowed to change or cancel your reservation. If you cancel your room,
you will still be charged for the full reservation amount.

•

Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.

•

Your credit card is
charged the total cost above at time of purchase. Prices and room availability
are not guaranteed until full payment is received.
Your PayPal account is
charged the total cost above at time of purchase. Prices and room availability
are not guaranteed until full payment is received.


•

All
rooms are booked for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed.

•
The reservation holder must present a valid photo ID and credit card at
check-in. The credit card is required for any additional hotel specific service
fees or incidental charges or fees that may be charged by the hotel to the
customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in the
room rate.

 





[redacted]

I have read and agree to abide by the Terms and conditions and privacy policy.

Complaint: [redacted] e-mail given Priceline: [redacted]      Priceline trip#: [redacted]  ...


Sincerely,
[redacted]

Revdex.com, Inc.
Priceline contacted the Howard
Johnson Mesa / Scottsdale concerning the consumer’s claims.
Upon review of this matter
the hotel representative advised that the guest did not approach the front desk to
advise of any quality issues and did not give the hotel the opportunity to
review the consumer’s claims and/or accommodate the guest with another room.
The hotel representative advised that they were unaware of any guest concerns
and are unable to issue a refund.
The consumer may contact the property at the following contacts
for any further assistance.
Howard Johnson Mesa / Scottsdale
1625 East Main Street
Mesa, AZ 85302
###-###-#### Fax ###-###-#### Phone
Thank you for the opportunity to clarify.
Sincerely,
N D’Angelo
Priceline.com

Dear Ms. [redacted]
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Corporation under Trip Number
[redacted]
class="MsoPlainText"> 
I am writing to let you know that we have received your
Revdex.com complaint in our Executive Offices. I understand your
request to cancel the reservation.
 
We work really hard to avoid any confusion when customers
use our website. In order to book a reservation, we require that you review
your reservation details, including the terms and conditions prior to entering
your billing information. Your reservation is prepaid and non-refundable as
stated during the booking process.
 
In addition, we stated prior to purchase that a
refundable security deposit will be required in order to pick up the vehicle.
The amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items.
 
Since you did not have the funds for the security
deposit, we have decided to make an exception to our cancellation policy and
cancelled your reservation with a full refund. This refund for $213.61 was
issued today, September 1, 2016. Your refund will be processed through our
system within one business day. If you need to check the status of your refund
after a few business days, please contact your bank directly to inquire about
their processing time.
 
Again, thank you for reaching out and I hope you found my
reply helpful!
 
 
Sincerely,
 
Nico [redacted]
Executive Offices

We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence.  Attached hereto is a
copy of the consumer’s initialed contract page agreeing to the non-refundable, non-changeable
terms and conditions of the purchase. We are sorry that we are unable to assist the consumer any
further in this situation.
Sincerely,
[redacted]
priceline.com
This
contract for request number [redacted] was originally initialed on 2014-08-24 01:07:42

Please
Review Your Request


















































2½ Star Moderate-Plus Hotel,
[redacted] Area


Which hotel will I get?




Check-In Date:




Tuesday, September
30, 2014




Check-Out Date:




Wednesday, October
1, 2014




Region




[redacted], MT




City Area:




[redacted]




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:
[redacted]






Number of Rooms:




1




Guaranteed Amenities:




Free Parking, Free Internet




Number of Nights:




1













































Offer Price Per Room, Per Night:




US$ 70.00










Travel
Insurance:




US$
5.00






Subtotal:




US$ 70.00





Taxes and Service Fees:




US$ 14.44





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 84.44




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





We
Recommend Trip Protection


Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>


·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.







[redacted]





I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: 10009713
I am rejecting this response because: The guarantee for the minimum hotel rating was on the screen prior to the screenshot you provided.  It did list that a minimum guest rating on 8 would be guaranteed and this bait and switch you're trying to pull is lousy customer service.
Sincerely,
Amber Keppel

Complaint: [redacted]
I am rejecting this response because: 
 
1) This is an unfair business practice. The company had the hotel for 106 a night on it's own website and then charged me 145 a night for it. How is this right? It is unethical.
2) The "best price guaranteed" it at I found point number 1 out. At this point the "refunded the difference plus an extra 25 dollars. Which is still not the correct amount. See the math below. After bringing this up numerous times they have done nothing about it.
 
Math - 
 
My total was  520.29
Priceline refund 142 (which included an "extra 25" somehow"
What I paid equals 378.29 (this includes 15 in insurance)
 
Priceline.com price for same hotel on same days is 358.59 inclusive of all taxes and fees
 
So if you take my price and exclude the insurance is it still HIGHER then priceline's best price. And somehow they are "giving me an extra $25". This is highly incorrect.
Sincerely,
[redacted]

RevDex.com, Inc.
According to
the consumer, his daughter purchased a reservation
without his permission.
The consumer
states:
Desired Settlement:
“Please insist on a refund. I did not make or authorize this reservation. I do
not want to stay at [redacted] Atlantic City.”
 It is clearly not the
merchant’s responsibility to monitor and or distinguish that the user of the
credit card is a minor.  The responsible
party would certainly be that of the credit card holder.
In cases where fraud or an unauthorized purchase is alleged,
we would not rectify the claim with the customer.  In all matters such as these, the credit
card-issuing bank investigates the credit card holder’s claim.
We are
sorry that we are unable to assist the consumer in this situation.
Sincerely,
N Dangelo
priceline.com
This contract for request number 3[redacted]0 was originally
initialed on 2014-04-02 15:21:12

Please Review Your
Request














































2½ Star Moderate-Plus Hotel


Which hotel will I get?




Check-In Date:




Saturday, May 10,
2014




Check-Out Date:




Sunday, May 11,
2014




Region




Atlantic City - Cape May, NJ




City Areas:




Atlantic City Area
Atlantic City Bay Area




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




Todd Coleman




Number of Rooms:




1




Number of Nights:




1













































Offer Price Per Room, Per Night:




US$ 151.00





Travel Insurance:




US$ 5.00






Subtotal:




US$ 156.00





Taxes and Service Fees:




US$ 34.58





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 190.58




Have a coupon code? Apply Apply
Coupon Remove Coupon


This coupon is invalid or has expired


















Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.









*Prices are in US dollars.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's
terms and conditions regarding hotel rooms and the use of the
priceline.com Web site by entering your initials when you submitted your
original request.







Initial Here:




I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms
and conditions and privacy policy.

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. Our Air Travel Services Team has contacted the airline and
verified with Christine that they can make a one time exception to modify the
name on your ticket but you need to contact the airline directly for
assistance. In order to change and modify the name on the ticket, they will
remove all [redacted] flights and it will be replaced by all United
Airlines flights. However, the consumer is responsible for paying the $200
Airline exchange fee, the $50 [redacted] service fee and the possible fare
difference. We are
sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D’Angelo
priceline.com

RevDex.com, Inc.
According
to the consumer:
“I
was researching prices for my boss on a trip they want to have her, myself and
2 others take. I went to negotiate a price which requires entering a credit
card number. A list of options came up and I left the room to use the bathroom
and discuss what I had found with my boss, when I returned to my desk I had an
itinerary on the screen I am working with my 2 year old today because of a sick
daycare lady, but I dont think my 2 year old would be capable of hitting that
many wrong buttons or entries to submit that so I am not quite sure how this
happened.”
Attached hereto is a copy of the complainant’s initialed
contract page authorizing the non-refundable, non-changeable terms conditions
of the airline ticket purchase issued in the complainant’s name, Joleen Ann Morin,
as well as a log of the previous 5 requests also submitted by the complainant.
Thank you for the opportunity to clarify.
Sincerely,
N. D’Angelo
Priceline.com

This contract for request
number 1[redacted]2 was originally initialled on Fri Mar 14 14:38:59 EDT 2014





We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more
and much more for $36.00 per person.


100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss, natural disaster at departure or
destination city or other specified events.


$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.


$50,000 Emergency Evacuation coverage pays for the cost of
medical transportation to the nearest medical facility and/or to your home in
the event a serious medical situation requires an evacuation.


$1,500 Medical
Expense Coverage


$10,000 Travel Accident Protection


24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.








We Found a Great
Deal for You














$516




If you can depart on Saturday, April 12 we can get you tickets
for $516 per ticket including taxes and fees.








































Departing Flight Information - Saturday, April 12, 2014










From:Minneapolis-St Paul Intl Airport
(MSP)
Minneapolis, MN




To:Lic Gustavo Diaz Ordaz Intl
Airport (PVR)
Puerto Vallarta, Mexico




0-1 Connections
Depart between 5am on trip
date through 2am next day
Jet Aircraft





Returning Flight Information - Friday, April 18, 2014










From:Lic Gustavo Diaz Ordaz Intl
Airport (PVR)
Puerto Vallarta, Mexico




To:Minneapolis-St Paul Intl Airport
(MSP)
Minneapolis, MN




0-1 Connections
Depart between 5am on trip
date through 2am next day
Jet Aircraft




















Passenger Information





Joleen Ann Morin




Summary of Charges




































Airline Ticket Offer with Taxes & Airline Fees:




$509.06 per ticket




Airline Ticket Agent Fees:




$7.85 per ticket




Airline Ticket
Trip Protection:




$0.00 Declined+ Add now Recommended!




Number of Tickets:




1




Airline Ticket
Delivery:




$0.00 (Electronic
Ticket)




Airfare Subtotal:




$516.91




Total Trip Cost:
(All prices are in US dollars)




$516.91




Baggage fees
are not included in your trip cost.




Important
Information

































•




Your airline
tickets are non-refundable, non-transferable and non-changeable.




•




Your tickets will be
round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly
on the flights assigned to you. Upgrades and standbys are not available
and if any part of the ticket is unused it has no value after ticketed departure time.




•




Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•




If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.




•




You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in. Photo ID must match the passenger
name provided. If you are traveling outside the U.S., all travelers will
need a valid passport and you may also need to
show additional documentation at your
destination and/or in connecting countries.








Once you click
"Buy My Tickets Now" below, we'll immediately purchase your tickets
using the payment information you provided to us. In most cases, your
complete flight itinerary will be ready for you in seconds. Remember, these
tickets cannot be cancelled, transferred or changed.










Initial Here:










JM






I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.




Please note: If you are
ready to purchase, please select "Buy My Tickets Now". Due to
constantly changing airline inventory, ticket availability is not guaranteed.
You will be charged only upon a successful booking.





Partner




Request#




Offer Status Code




Customer First
Name




Last Name




Email




Phone#




Destination




Travel Start Date




Offer Date Time









PCLN




1[redacted]2




ACCEPTED





JOLEEN




MORIN




[email protected]




7[redacted]




Puerto Vallarta




12-Apr-2014




14-Mar-2014 14:39:47









PCLN




1[redacted]2




RESUBMITTED





JOLEEN




MORIN




[email protected]




7[redacted]




Puerto Vallarta




11-Apr-2014




14-Mar-2014 14:37:49









PCLN




[redacted]17




OPAQUE





JOLEEN




MORIN




[email protected]




7[redacted]




Puerto Vallarta




11-Apr-2014




14-Mar-2014 14:31:37









PCLN




1[redacted]1




OPAQUE





JOLEEN




MORIN




[email protected]




7[redacted]




Puerto Vallarta




11-Apr-2014




14-Mar-2014 13:26:24









PCLN




1[redacted]1




RESUBMITTED





JOLEEN




MORIN




[email protected]




7[redacted]




Puerto Vallarta




11-Apr-2014




14-Mar-2014 13:15:23









PCLN




1[redacted]1




RESUBMITTED





JOLEEN




MORIN




[email protected]




7[redacted]




Puerto Vallarta




11-Apr-2014




14-Mar-2014 13:11:38

Revdex.com, Inc.
The consumer chose to visit our published price” Retail
website and selected pet friendly hotel accommodations. The consumer is requesting
to cancel the reservation as the hotel requires a pet fee of $75. The consumer
provided a screen shot of the website indicating “Pets Allowed” and does not want
to pay a fee for the pet.
On behalf of the consumer, Priceline contacted the hotel and
confirmed that the hotel would provide pet friendly room accommodations and a
fee for the pet is required.
Priceline.com discloses the following:
Do Priceline hotels allow pets?
With our Retail
service, you can sort by specific amenities to include pet-friendly hotels.
Some pet-friendly hotels may indicate that they allow pets in the hotel
description. However, there may be additional restrictions. To best determine
if the hotel you are selecting allows pets and what restrictions may apply, you
should contact the hotel directly.
We appreciate the opportunity to clarify.
Sincerely,
[redacted]
priceline.com

Complaint:[redacted]I am rejecting this response because: As stated in my previous message to the business, I never received a confirmation. The system never accepted a reservation from me. I only ever found out about the reservation in my email later on that day.
I except the remainder on the refund to be administered.Sincerely,[redacted]

The following was sent to the consumer on 3/3/2016.
Dear [redacted]
 
We are contacting you today regarding your reservation at
the [redacted]-camas booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
did not use the reservation and you would like to be refunded.
 
We checked our records and verified that the hotel you
received is in the designated area that you selected during the booking
process. I contacted the hotel and verified that you did not use the
reservation.
The reservation is supposed to be non refundable;
however, I refunded your reservation because we value your loyalty. I processed
a full refund in the amount of $94.16 back to the same card that was used to
place the request. Your refund will be processed by our system within one
business day and your bank will post the refund back to your account. Bank
processing time varies so please check with them if you don't see the refund
posted to your account within the next few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
 
Absolutely no resolution was offered. I am aware of Priceline's policies,  however this was an extreme situation and a generic apology simply will not do. There is absolutely no customer service with this company. This was the worst stay of our lives and I believe I am very deserving of a refund. Priceline wants me to contact the hotel,  but I paid through Priceline. I want a resolution from priceline. The hotel cannot help me because this transaction occurred through a third party a seller.I simply want a refund. 
Sincerely,
[redacted]

RevDex.com, Inc.
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. On each
consumers’ contract page (including the contract page in question), we clearly
and conspicuously place the following disclosure regarding the cancel policy
labeled under Important Information.
Important Information
The
hotel that is selected may or may not be one that you have seen during a hotel
search on priceline. Any sorting or filtering options previously used will not
apply to this Name Your Own Price request.
Consumers who wish to stay in a
particular property/location, have the option to select from our Published
Price service where consumers see a list of competitive prices across a wide
range of hotels and can choose his/her exact price, location and hotel.
We
are sorry that we are unable to assist the consumer any further in this
situation.
Sincerely,
[redacted]
priceline.com

Revdex.com,
Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We are
sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D’Angelo
priceline.com

RevDex.com, Inc.
We are
unable locate the reservation referenced by the consumer.
Account Number:
Booking: [redacted]
Order
Number: Pin: [redacted]
It appears
that the consumer’s hotel room booking was purchased directly with [redacted].
For any
assistance related to [redacted] purchases, please contact [redacted] at [redacted] (contacts below). 
J[redacted]
[redacted]
[redacted] 
[redacted]
Customer Service Team Leader
e-mail: [redacted]
            [redacted]
            [redacted] 
[redacted]    *  [redacted]
[redacted]
[redacted]
Sincerely,
[redacted]
Priceline.com

Dear
Ms. [redacted],
We received your email and your Revdex.com inquiry in our...

Executive
Offices
Thank
you for contacting us regarding your reservation at the [redacted] [redacted] - [redacted] for Trip Number [redacted], concerning the
reservation details from your booking that were presented to your colleague
when he attempted to book the same hotel.
We are investigating
this matter and making attempts to address this issue for you. We are reviewing
all the aspects of this booking, and hope to be in contact with you in the
following 5 business days with a resolution.
We apologize for any inconvenience, and appreciate your patience while we
resolve this issue.
Sincerely,
[redacted]
Executive Offices

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence.  We are sorry that we are unable
to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Complaint: 11755728
I am rejecting this response because:
 
I have screen shots of the conversation between I and a representative of Priceline.com stating the reservation can be refunded if the hotel agrees. The hotel manager has given me the run around and Priceline.com the rub around and unfortunately somehow this complaint was skipped by the hotel and sent to Priceline.com. I know that there are always acceptions made when circumstances allow. There is something a business can do to compensate me for a good I am returning in original condition. If there is nothing a business is willing to do for a returned unused good then it is a bad business because it is essentially robbing it's customer. I will not use Priceline for further travel expenses in the future and I will tell others of my probably un-unique experience. 
Sincerely,
[redacted]