Priceline.com

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  The consumer's contract page provides the following disclosure. I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
Collision Damage Protection
Collision Damage Coverage, available through Priceline.com is an affordable alternative to waivers or insurance offered by many Rental Car providers. Our plan coverage is primary and provides benefits including collision, theft, vandalism and much more. Priceline.com has partnered with [redacted] to offer customers this valuable coverage at $11 per day*. To review the Description of Coverage click here.
The Collision Damage Coverage plan provides $35,000 in physical damage coverage.This coverage is offered per vehicle per day and includes cost of repairs for collision or comprehensive damage to a rental car, up to the limit of coverage, for which the car rental contract holds you responsible. Obligations you assume under any agreement or acting in violation of your car rental agreement are not covered under the plan. The car must be rented from a licensed auto rental company.
Cancellations with 100% refund will be permitted for Collision Damage Coverage up until the pickup time you requested in your rental car reservation.
*For customers with a New York State billing address the fee will be $9 per day.
$11 per day*
close window
Collision Damage Coverage
For additional information regarding the plan, call Aon Affinity at 1.877.892.7951 or 1.516.342.2720
Office Hours: 8:00 AM - 10:00 PM ET, Monday - Friday, 9:00 AM - 5:00 PM ET, Saturday
Important: This program is effective when the appropriate plan cost has been paid. Please keep this document as You will not receive any other coverage materials.
Underwritten by: [redacted] - [redacted] - (Hereinafter referred to as “the Company”)
Plan Number [redacted]
This Certificate of Insurance describes the Collision Damage Coverage and Emergency Medical Evacuation, Medical Repatriation and Return of Remains benefits underwritten by [redacted], hereinafter referred to as the Company. It provides the Insured with specific information about the benefit he or she purchased.
Table of Contents

RevDex.com, Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
Upon hotel room
check-in/out, the hotel representative provided
the consumer with the lower negotiated room rate established between
priceline.com and the hotel, which is not available to the public.
Priceline.com is a
travel agent and as such, makes hotel room rates available on behalf of the
hotels. Just like every other business, we receive reduced rates because we
sell in large volume, and if you compare our rates, you will find them to be
very competitive. We strive to offer customers the best alternatives for saving
money while at the same time maintaining profitability.
We apologize if
the consumer is disappointed with the difference in rates; however, priceline
will not be able to offer a refund for the difference in rates.
We appreciate the
opportunity to clarify.
Sincerely,
N
D’Angelo
priceline.com

Hi. Please see the response below that we have sent to our customer.  Thanks.
 
[redacted]
*
We are contacting you today regarding to your airline...

ticket booked under Trip Number [redacted] 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you would like to be refunded in full for the reservation.
 
We reviewed your reservation and verified that your airline ticket is truly non refundable. We contacted [redacted] Airlines and we were advised that you can travel beyond January 20, 2017 for as long as the ticket will be exchanged prior to that date. Your new travel can go as far as December 6, 2017, but the travel must be completed by then.
 
Please be advised that all fees will apply including the 200.00 [redacted] change fee, 30.00 [redacted] Priceline service fee and any possible fare difference. We apologize; however, we are unable to refund your reservation.
 
If you would like to apply the value of your ticket to a new flight, don't forget to call us before January 20, 2017 because no changes will be allowed after this time.
 
We apologize for the inconvenience and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com, Inc.
 
I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. I am sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:
 
To: 
[redacted]
Executive Offices
Priceline Group
Norwalk, CT
[redacted]
[redacted]
[redacted]
Dear [redacted],
Actually, your system does offer the option of adding additional nights to the type of reservation that I booked.  
I received an initial confirmation email after making my initial reservation, with (Exhibit A:attacehd as a JPG)  a link very clearly labeled "Add A Night to Your Stay". This link should have lead me to a page or drop down menu which pulled up  (Exhibit B: listed below) an original and existing reservation allowing me to edit the reservation, but instead lead me to a page which therein created a whole new reservation me, additionally charging me for another reservation. Or this link should not have been included in the email AT ALL. So this in fact was a double booking due to Priceline's deceptive confirmation emails. 
Exhibit B:
[redacted]
This is a breach of advertisement as you are implying to the consumer they are editing an existing reservation, and then Priceline is essentially "Double Dipping" into their customers' funds when the misleading link creates additional reservations.
Sincerely,
[redacted]
 
 
Dear [redacted] :
This message is in regard to your complaint submitted on 9/22/2014 3:34:25 PM against The Priceline Group.  Your complaint was assigned ID [redacted].
Revdex.com has received a message from the business regarding your complaint. Please review this information below and provide Revdex.com with a written rebuttal. All responses with be copied to the business for their review.
Please provide your response within 7 calendar days so as to avoid closure of the complaint as assumed resolved.
Sincerely,
[redacted] 
Manager, Marketplace OperationsMESSAGE FROM BUSINESS:
When selecting Published Price hotel accommodations, Priceline does not offer the option to add nights to your existing purchase. In this case, the consumer purchased 2 reservations with different dates and room rates. Attached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of each purchase.
Dear [redacted],
Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are requesting a refund on your unused reservation.
Our system does not offer customers the option of adding additional nights to the type of reservation that you booked. When you went on and submitted another reservation, it provided you a contract page that showed the total amount that would be billed to your credit card. We are sorry if you made an additional reservation in error; however, our system did not consider it to be a duplicate booking because the dates were not the same. We are unable to offer a refund back to your credit card as requested.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
[redacted]
Executive Offices

Please see the response below that we have sent to the customer.
 
Dear Mr[redacted]
*
Thank you for taking the time to contact us...

regarding your hotel reservation at the [redacted] for Trip Number [redacted] 
I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We understand that you would like to be refunded of this hotel reservation.
 
Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. In addition, we have record of showing you an accept page after booking. Please note that we do not rely on email to notify customers of status. You can confirm your request by going to the "Check Status" page on our site or calling our
1-800 number.
 
However, as a one-time exception, your refund has been processed. A refund for $74.13 was issued today, October 27, 2016. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days.
 
I hope you find my reply helpful and we thank you for your time.
 
Sincerely,
 
[redacted]

D[redacted]
* Thank you for taking the time to read this email.   I am writing to inform you that I have finally confirmed the refund with the [redacted]. The refund for 69.54 USD was issued today, September 30,...

2016. Your refund will be processed through our system within one business day. If you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time.   Thank you for your patience while we reviewed your issue and please feel free to reply to this email if you have additional questions.   Sincerely,  
[redacted] Executive Offices

On each consumers’...

contract page, we place the following
disclosure labeled under Important Information.
Important Information
·       
The Rental Car reservation included in
your itinerary is non-refundable, non-transferable and non-changeable even if
the reservation is not used.
Attached hereto is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the purchase.
Our ability to cancel, change or refund the reservation is
governed by contractual agreements with our travel partners, which state that the
rental car reservation is non-changeable and non-refundable.
We hope you find this information helpful and we are sorry we
cannot refund or change the consumer’s purchase.
Sincerely,

N. D’Angelo


Priceline.com
 



This contract for request
number 1[redacted]2 was originally initialled on Sun Mar 9 12:16:32 EDT 2014

Your Trip Summary


Names must match photo ID. Please
verify spelling and edit names
if necessary.


[redacted]


[redacted]








We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Name Your Own Price
and Save Cash
We have a one-way flight available that will save you cash. Enter
an offer and we will see if an airline accepts your offer.
Total charges, including taxes and fees,are displayed on the following
page.
Preview Offer

Departing Flight Information - Thursday, March 27, 2014





(operated by US
Express/Air Wisconsin)Flight 3766
1h 34m, 468 mi




FromAugusta Regional Airport at Bush Field (AGS)
Augusta, GADeparts: 7:45 PM




ToRonald Reagan Washington National Airport (DCA)
Washington, DCArrives: 9:19 PM




AircraftCanadair Regional Jet (Jet)
Economy/Coach Class





Returning Flight Information - Monday, March 31, 2014







(operated by US
Express/Air Wisconsin)Flight 3767
1h 49m, 468 mi




FromRonald Reagan Washington National Airport (DCA)
Washington, DCDeparts: 4:59 PM




ToAugusta Regional Airport at Bush Field (AGS)
Augusta, GAArrives: 6:48 PM




AircraftCanadair Regional Jet (Jet)
Economy/Coach Class






Passenger
and Ticket Information




Katelynn LindSeat Preference (Change Seat)
Flight 3766: 9D
Flight 3767: 9D





Ticket Type:Electronic




Gavin LindSeat Preference (Change Seat)
Flight 3766: 9F
Flight 3767: 9F





Ticket Type:Electronic






Rental Car Details



















Mid-size
Toyota Corolla, Chevrolet Cruze or similar

























Location:
Ronald Reagan Washington National Airport (DCA)




Pick-Up:
Thu, March 27, 2014, 10:00 PM




Drop-Off:
Mon, March 31, 2014, 4:30 PM




Total Rental Days: 4 days (3 days and 18 1/2 hours)




Driver:
Katelynn C. Lind




Driver's Age at Pickup: 28














Summary of Charges

Airline Ticket Cost:




$178.00 per ticket









Airline Ticket Taxes & Fees:




$22.00 per ticket




Number of Tickets:




2




Airline Ticket
Delivery:




$0.00 (Electronic
Ticket)




Airfare Subtotal:




$400.00




Rental Car Cost:




$54.72




Rental Car Taxes & Fees:




$35.34




Rental Car Subtotal:




$90.06




Total Trip Cost:
(All prices are in US dollars)




$490.06This is the BEST PRICE for these flights GUARANTEED!




Baggage fees
are not included in your trip cost.



Important
Information


































•




Change penalties/restrictions
apply to your airline tickets. Please read the important fare rules and restrictions. The Rental Car reservation included in your itinerary
is non-refundable, non-transferable and non-changeable even if the
reservation is not used.




•




Fares are not guaranteed until
purchased.




•




If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. No refunds will be granted for the unused portion of your
trip.




•




You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.




•




Rental Car availability is not
confirmed until full payment is received. If your selections are
unavailable, we'll still purchase your airline ticket.




•




Only Katelynn C. Lind will be
able to pick-up the rental car at the counter. Katelynn C. Lind will be
required to present a valid driver's license and a valid credit card or
debit/check card or debit/check card in their name with a minimum of $200
available credit as a security deposit on the vehicle. If you plan to
use a debit card, you may be required to provide round-trip flight
information at the rental counter.




•




Your offer price does not
include vehicle liability, collision or personal accident coverage for your
rental car. You should determine if you have insurance coverage prior to
pick-up. Additional insurance can be purchased at the rental counter.
















Initial Here:












ml








I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:
I don't know what more there is to be said.  I find the response totally customer unfriendly.  If this is the final position of Priceline I will simply not utilize their services in the future, and they can be certain that people I know will be aware of my experience.   I'm sure they know word of bad experience travels faster and further then word of good experience.
I appreciate the efforts of the Revdex.com to help me resolve my concern.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It was within 10 minutes that we realized the date was wrong. this is the worst business practices that I have ever seen that they will not listen to a customer. They are wrong I can say someone else used our card or something but they are totally wrong. I can see if it was a day or week when we realized the error but it was UNDER 10 minutes and then to be treated like a criminal on the phone by their customer service person. I want a full refund and you should list their business practices on your site. I will let my three organizations know not to use them to use another company.
Sincerely,[redacted]

RevDex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion.  
According to the consumer, when she contacted
priceline customer service on June 21st, she instructed the priceline
representative to cancel her one night hotel room reservation, and the representative
agreed to cancel and refund the reservation.
Upon review of the telephone conversation
between the consumer and the priceline customer service representative, we have
confirmed that the customer did not request to cancel the reservation as
claimed.  The representative clearly reviewed
the reservation details as requested by the consumer. The representative then asked
if the consumer has any further questions, and the customer stated that she had
no further questions and thanked the representative.



Furthermore, as per the cancelation policy listed on the consumer’s
initialed contract page, a refund was not an option for the consumer’s one
night reservation at the time the consumer contacted priceline.


Our documented case history confirms that the consumer first contacted
priceline on Mon., 07/21/2014 at 10:23:49 AM ET.








Cancel Policy: If you decide to cancel your reservation anytime
between noon on Saturday, July 19th and noon on Tuesday, July 22nd (local hotel
time), the hotel requires payment for the first night's stay. You will be
charged for the first night's stay including taxes and fees.
We are unable
to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Dear Sir/Madam,
 
Thank you for your follow up action. The company has refunded me...

and the case is now resolved. Your effort is much appreciated. Thank you. 
[redacted]

[redacted]
* Thank you for taking the time to contact us regarding [redacted] reservation at the Comfort Inn London for Trip Number 1[redacted]   We are writing to let you know we received your Revdex.com complaint in our Executive...

Offices.   We understand you are requesting for a refund of the difference because you intended to book your reservation in Canadian Dollars (CAD). Please note that purchases are transacted in the currency chosen and displayed during the request process. You will be able to select your preferred currency during the booking process via a drop down list located in the upper right hand corner. We reviewed your request and confirmed the currency selected and confirmed prior to purchase was United States Dollars (USD). In normal circumstances, we are unable to issue a refund of the difference. As a one time exception to the policy, we would like to offer you a refund of 48.26 USD. The difference was based on the exchange rate at the time of booking, 1.29. Kindly confirm if you would like us to proceed with your refund.   Thank you for the opportunity to assist you and we hope you find this information helpful.   Sincerely,  
[redacted]
[redacted]

RevDex.com,...

Inc.
Our
record indicates that this matter has been addressed and resolved with the
consumer.
Sincerely,
[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because:
 
As I mentioned in my complaint, I understand PriceLine's need to limit customers with regards to last-minute itinerary changes based on their business model. But full prohibition to cancel a reservation is both unethical and immoral. A customer who has not received, used or consumed a service/product, should be provided an opportunity to cancel the product as long as it does negatively affect the business (a cancellation window). For example, if a business is creating a custom item for a customer, there is an assumption that, at some point in the process, the customer is obligated. Or, the customer could be obligated if the custom item is one that would have virtually no use for any other person and the company could not easily re-purpose it. However, a rental car does not fall into a category that is custom-made or unusable by anyone other than the customer. 
 
Under consumer protection laws, including stipulations in the Uniform Deceptive Trade Practices Act, I could easily argue that such prohibition by PriceLine constitutes an "unfair or fraudulent business practice." Of course, PriceLine simply leans on its contract, which states they don't allow cancellations. This contract, though, should be nullified based on unfair and abusive restrictions in PriceLine's contract designed solely to take advantage of and illegally profit from customers. A contract does not give a business the authority to de-fraud its customers nor avoid legal recourse for fraudulent practices. 
 
PriceLine's prohibition of *any* cancellations, even if a customer provides ample notification that PriceLine's service is no longer needed, allows the company to profit unfairly at the customer's expense. They charge the customer at the initial point. They hold those funds until the customer accepts the rental car, then they transfer a portion of those funds to the car rental company. If the customer doesn't pick up the car, for whatever reason, the car rental company (the business actually providing the service to the customer) is not paid because the customer didn't accept the car. That means PriceLine keeps the customer's funds and provided no service to the customer. 
 
Certainly, PriceLine could argue that they did provide a service to the customer (finding the lowest price) and should be compensated. Perhaps. However, they shouldn't be entitled to all of the monies involved in the transaction. A reputable company would most likely charge 10% or 15% of the money as compensation, or even a cancellation fee (similar to a restocking fee in other industries). But keeping all the funds, including those earmarked for the car rental company, is fraudulent.
 
The contract with PriceLine should be voided due to the lack of consumer protection oversight to restrict PriceLine from defrauding its customers, as well as longstanding legal precedent to allow specific and general contract cancellation rights afforded to consumers. 
Sincerely,
[redacted]

RevDex.com, Inc.
Priceline
is issuing a refund for the $100 upgrade fee charged and collected by [redacted] Car Rental for Trip
Number [redacted].
Sincerely,
[redacted]
Priceine.com

Dear Ms. [redacted],Thank you for taking the time to contact us regarding
your hotel reservation for Trip Number [redacted].We are writing to let
you know that we have received your Revdex.com concern in our
Executive Offices.We understand that you are requesting a refund of this
reservation because you did not intend to purchase it. You were only checking
the rate on our website using your mobile phone.Our records show that
this is a non-changeable, non-cancelable and non-refundable reservation. This
information was presented to you prior to purchase when you were asked to review
your reservation, including the terms associated with cancellations or changes.
When you purchased your reservation, you agreed to those terms. In
addition, the [redacted] verified that
the reservation is truly non-refundable when we contacted them for possible
exceptions to the policy.If you can provide proof/documentation showing
the issue or error you've had when you tried to book this reservation, we can
further research this booking. We are sorry we did not provide you the
answers you were looking for and we thank you for your time.
Sincerely,[redacted]Executive Offices
This
checkout page for trip number [redacted] was submitted on 2015-05-01
09:21:33

Offer Price Per Room, Per Night:
US$ 150.00
Travel Insurance:
US$ 15.00
Subtotal:
US$ 450.00
Taxes
and Service Fees:
US$ 109.80
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 559.80
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has
expired
Purchase Trip Cancellation/Interruption
InsuranceCheck here to cover yourself in the event of unforeseen
illness, injury, and job loss for only USD15.00 per room per night. Details.
*Prices are in US dollars.
Important Information
span.iiBullet { background: transparent url(content/images/bullet_white_bg.gif) no-repeat left center; }
All rooms will accommodate up to 2 adults. Requests for bed types
(King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking
or non-smoking rooms) should be requested through your confirmed hotel and
cannot be guaranteed.
Reservation is guaranteed for arrival on the
confirmed check-in date only. If you do not check-in on the first day of
your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to a
refund.
If priceline accepts your price, priceline will
book your reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could be
a Resort, which will meet or exceed the minimum qualifications of the star level
you initially requested. The hotel that is selected may or may not be one that
you have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this Name Your Own Price request.
Priceline will
immediately charge your credit card the total cost of your stay. Rooms purchased
through priceline cannot be cancelled, changed or transferred and refunds are
not allowed. If your offer is not accepted, your credit card will not be
charged. Priceline will immediately charge your PayPal
account the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If your offer is
not accepted, your PayPal account will not be charged.
The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may be
charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in your
offer price.
Hotel rooms purchased through priceline are not
eligible for frequent traveler points, upgrades, vouchers, or other discounts
and incentives.
For security reasons, and to indicate that you have reviewed your request,
please initial below. Remember that you agreed to abide by priceline's
terms and conditions regarding hotel rooms and the use of the priceline.com
Web site by entering your initials when you submitted your original request.
[redacted]
 
I have read, accept and agree to
abide by priceline.com's terms
and conditions, privacy policy and
the travel insurance Description
of Coverage. I have
read, accept and agree to abide by priceline.com's terms
and conditions and privacy policy.
CONTRACT_ID:
[redacted]
CONTRACT_NAME:
hotel_opaque_dynamic_contract
CONTRACT_VERSION:
100
CONTRACT_VERSION_DESC:
[redacted]
CREATION_DATE_TIME:
[redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.  I...

understand that the consumer selected a discounted, specially priced vacation package, and requests a breakdown of each component.
 
We are unable to breakdown the charges or provide an itemized receipt for each travel component for package reservations because we combine special prices together for each component selected by the consumer into one discounted rate. This discounted rate would not be available if the consumer purchased the travel components separately. The total amount of the package was presented to the consumer prior to purchase on his/her contract page.
 
Package providers, including Priceline, cannot break out components of a package because travel suppliers (hotels and airlines) only agree to provide discounted vacation package pricing if the components are bundled.  This allows the suppliers to provide discounted pricing without undercutting their own retail rates.  Since this is an industry standard, a reasonable customer would expect that a package price cannot be unbundled. When the customer selects the package, he is provided one bundled price and is informed that he is saving money by bundling the components together in a package as opposed to purchasing the components separately.
 
The package price clearly disclosed that it was a total price, inclusive of all taxes and fees. As noted on the attached contract page, the total vacation package price is disclosed prior to purchase, and includes all taxes and fees.
 
The consumer clearly chose to make the package purchase with the understanding that her/his total purchase price was inclusive of each travel component and taxes and fees.
 
I appreciate the opportunity to clarify.
Sincerely,
N. D[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
I called the [redacted] from the airport in order to confirm my reservation. The number I called was the actual hotel itself and I'm attaching a screenshot from my phone to prove this.  The conversation lasted 7 minutes.  When I asked to confirm my reservation, the lady could not find my name at first.  When she did find it, the information I gave her (address, credit card number, and phone number) did not match what she had in the system.  I asked if I still had a reservation or room and her response to me was that she could NOT confirm my reservation and that she could NOT help me.  She told me to call Priceline instead.  I tried to call Priceline from the airport but when I went to their site from my phone and hit the contact us/help button it kept sending me to the wrong page. 
I travel a good bit and understand the no show policy.  However, that is not what happened in this case.  I was told by a [redacted] employee (I wrote down the name [redacted] but the hotel says there is no one by that name) that she could NOT confirm that I had a room and could NOT help me.  That sounds to me like I didn't have a room and she wasn't willing to make sure I had one.  A seven minute phone call should prove that I did contact the hotel and that should give credit to my case.  I realize no one knows me personally, but had the error been on my part then I would not go to these lengths to have someone hear me.  I would simply pay the bill and move on.  The fact that I am trying desperately to get this money back should suggest that I feel wronged by this situation.
Please consider my side.  Please consider what it meant to me to hear that my reservation was not confirmed and that the person could not help me.  That makes a huge difference in this.  The hotel says that I had a reservation but that was NOT, NOT what I was told.  I don't understand how I can be faulted for that.  I can't see the computer at the hotel.  I can only go by what they tell me.  There should be a stamped record on their part that I called in.
Sincerely,
[redacted]

 Complaint: [redacted]I am rejecting this response because:How can you cancel a room the day before you rent it that is stupid. I didn't reserve the room on Thursday I reserved it on Friday 
I spoke with the hotel manager and I was told it was a priceline rule .
I am still not satisfied with this unethical businesSincerely,[redacted]