Priceline.com

The consumer
is requesting compensation due to an airline flight
schedule change.
Priceline.com
is a purchasing service. As such, priceline.com provided the consumer with his selected
flight reservation. I[redacted] Airlines is the merchant of record and charged the consumer’s
credit card.
Airline
flight schedule changes are often unavoidable and beyond priceline.com’s
control. In conclusion, all issues/claims concerning airline flight schedule
changes must be addressed directly with the airline and not priceline.com. 
On behalf of the consumer, and as a courtesy, priceline contacted I[redacted] Airlines
concerning this matter and they have informed us that a refund of
$250.40 per ticket was processed on May 28, 2014 for a total of $500.80. Additionally,
as a goodwill gesture, priceline provided a $100 refund to the consumer. We
are sorry that we are unable to assist the consumer any further in this
situation.
Sincerely,
N D’Angelo
Priceline.com

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the...

opportunity to respond.
According to the consumer, the reservation was booked for check-in on October 16th; however, Priceline confirmed the October 15th.
Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable terms and conditions of the purchase, including the October 15th check-in date.
 
Please note that there is no restrition for same day check -in reservations.
We are sorry if the consumer intended to purchase a reservation for a different check-in date. We have confirmed that a system error did not occur, and apologize for any inconvenience experienced by the consumer.
Sincerely,
N. D[redacted]
priceline.com
3.5-Star Hotel in the [redacted] Airport ([redacted]) Area
Amenities: Business Center, Restaurant, Internet, Gym/Spa
Guest Score: 7+
Check In: T hu, Oct 15, 2015
Check Out: Fri, Oct 16, 2015
Rooms: 1 room for 1 night
Room Rate: $127.00 per room/night
Taxes & Fees: $34.47
Room Total: $161.47
Have a promo code?
Guest Info (Room 1)
**
IMPORTANT INFO PAGE
T axes and Fees
Amount: $34.47
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred. Refunds are not allowed.
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
BOOKING CONDITIONS
I agree to the Terms & Conditions, Privacy Policy, and Booking Conditions below. â ² â ¼
All rooms will accommodate up to 2 pe ople . Re que s ts for be d type s (King, Que e n, 2 Double s , e tc.)
or othe r special requests (including pre fe re nce s for smoking or non-smoking rooms ) s hould be
re que s te d through your confirme d hote l and cannot be guarante e d by Price line .
Re s e rvation is guarante e d for arrival on the confirme d che ck-in date only. If you do not che ck-in on
the firs t day of your re s e rvation and you do not ale rt the hote l in advance , the remaining portion of
your re s e rvation will be cance le d and you will not be e ntitle d to a re fund.
The hote l that is booke d may or may not be one that you have s e e n during a hote l s e arch on
price line . Any s orting or filte ring options pre vious ly us e d will not apply to this re que s t.
The re s e rvation holde r mus t pre s e nt a valid photo ID and cre dit card at che ck-in. The cre dit card is
re quire d for any additional hote l s pe cific s e rvice fe e s or incide ntal charge s or fe e s that may be
charge d by the hote l to the cus tome r at che ckout. The s e charges may be mandatory (e .g., re s ort
fe e s ) or optional (parking, phone calls or minibar charge s ) and are not include d in your offe r price .
Hote l rooms purchas e d through price line are not e ligible for fre que nt trave le r points , upgrade s ,
vouche rs , or othe r dis counts and ince ntive s .
If your re que s t is acce pte d, Price line will imme diate ly charge your cre dit card the total cos t of your
s tay. Rooms purchas e d through price line cannot be cance lle d, change d or trans fe rre d and re funds
are not allowe d. If your re que s t is not acce pte d, your cre dit card will not be charge d. Price s are not
guarante e d until purchas e is comple te .
View taxes, f ees & cancellation policy ?
Trip Num # [redacted]

Dear Ms. [redacted] Thank you for contacting us regarding your reservation at the [redacted] - [redacted] for Trip Number [redacted] We are writing to...

let you know that we received received your Revdex.com concern in our Executive Offices. We understand that you are contacting us due to the location of your confirmed hotel. We are sorry to hear that your hotel fell short of this expectation during your stay. We appreciate your feedback and documented it for future reference.  

Dear Ms. [redacted]
Thank you for contacting us regarding your reservation at the [redacted] - [redacted] for Trip Number [redacted] We see in your record that the hotel you received is within the area you requested during booking. We attempted to resolve your issue with the hotel. Unfortunately, they are not allowing any refund since the reservation was used. Th[redacted] - [redacted]as charged us in full. However, as a gesture of goodwill, we came to a decision to refund 20% of your total reservation cost. This refund is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer. Your refund has been processed. A refund for $101.87 was issued today, September 30, 2016. The refund will be processed through our system within one business day. [redacted] will post the refund to your account. [redacted]rocessing time varies, so please check with them if you do not see the refund in your account within a few business days. Once again, [redacted] our apologies for the inconvenience you experienced with this reservation. Sincerely, [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: Again the link you sent me as you said was supposed to be from College Station TX to San Diego. At no time did I look to leave from Houston. The link you provided apparently chose that for me. It makes no sense why I would ask in an email which I see you failed to provide, for help to return to the page where I was completing the sale of tickets from College Station TX. To San Diego to then add Houston? I had told your customer service rep. Your site was having issues. Priceline knows the intent was to by tickets from College Station Tx to San Diego and despite all evidence showing this fact you keep going back to the same page, the one you sent me, the one I was led to believe was College Station. I realize this is only 60.00 to your company but through investigation I am finding my story isn't un common for Priceline. The bottom line is Priceline is fully aware through my correspondence with them, and length of time looking for the best deal all from College Station that they have acted unethically, keeping customers apparently has no importance judging all of the daily complaints of issues where customers end up with something other then what they were intending to buy. By doing this to many people each day then forcing us to rebook to recoup some of our loss I imagine there is a lot of money involved. I need the return of my 60.00 due to the error in your system that sent me a link that was not the one I had asked for, at no time did  I approve Houston. I also find it a little suspicious that you will not display the requested information, only say you have reviewed it. That is the issue, you are not ethical in your business practice so why would you reviewing it mean anything to me? An ethical company would see that all evidence does show intent from College Station.
Sincerely,
[redacted]

Dear Ms.
[redacted],
Thank you for taking the time to contact...

us regarding your reservation at the
[redacted] In The [redacted] for your
vacation package for Trip Number [redacted].
We are writing to let you know that our management received your message. We
understand your concern about the special offers from our website. Our records
show that our office has addressed your concerns. We reviewed your issue again
and verified that the rate selected for this reservation does not include free
breakfast. The hotel will charge you directly and we are unable to refund those
fees.
The reservation you purchased cannot be changed or cancelled. However, should
you wish to cancel the hotel reservation, please call us before noon on August
17, 2015 local hotel time. After this time, the reservation remains
non-refundable.
We are sorry we did not provide you the answers you were looking for and thank
you for your time.
Sincerely,
[redacted]
Executive Offices
This
checkout page for trip number [redacted] was submitted on 2015-07-17 11:03:40









[redacted] In The [redacted]


Guest Rating: 7.8 / 10
[redacted]
[redacted]
Distances are calculated in a straight line from point to
point12.9 miles from Orlando Intl Airport (MCO)
Check-In: Thu, Aug 20, 2015Check-Out: Wed, Aug 26, 2015Nights: 6 NightsRooms: 1 RoomPersons: 2 Adults, 2 Children
Room 1: Behzad [redacted]
Room Type: Standard; Two Beds Requested

Flight
Details
We've Selected a Discount Flight
for this Package. Your exact flight times and airline will be shown to you
after your purchase is complete.











































Departing Flight Information -
Thursday, Aug 20, 2015


details

Departs:
[redacted]
Departs any time between 8am - 12pm

Arrives:
[redacted]

Airline:
Priceline Partner Airline
- Jet Aircraft
non-stop

Returning Flight Information -
Wednesday, Aug 26, 2015


details

Departs:
[redacted]
Departs any time between 12pm - 4pm

Arrives:
[redacted]

Airline:
Priceline Partner Airline
- Jet Aircraft
1 stop

Passenger and Ticket Information

Passenger 1:

[redacted]

Passenger 2:

[redacted]

Passenger 3:

[redacted]

Passenger 4:

[redacted]

Ticket Type:

Electronic Tickets will be
issued for this flight

Summary
of Charges






















Room 1:

[redacted]

Nights:

6

Priceline charges for 4 people:

$1506.24 ($376.56/pp) Charged by
Priceline today when you book.

Resort Fee:

$144.00 This fee is charged by
the property when you check-in to your hotel.

Total Cost:
Prices are in US Dollars

$1650.24


Important
Information


Hotel Cancellation Policy: For the room type and rate
that you've selected, you are not allowed to change or cancel your
reservation. If you cancel your room, you will still be charged for the
full reservation amount.
Your hotel reservation is
guaranteed for arrival on the confirmed check-in date.

Mandatory Fee: This hotel charges an
additional $144 per room per stay. This fee will be charged to you
directly by the hotel. Mandatory fees are not optional and typically
cover items such as resort fees, energy charges or safe fees. The amount
of the charge is subject to change.
The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for the mandatory fee listed above as well as any
additional hotel incidental charges such as parking, phone calls or
minibar charges which are not included in the room rate.
Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Your tickets will be
round-trip, coach-class tickets issued on one of priceline's package
airlines. Your trip will start between the departure times noted in the
itinerary above, and flights will be scheduled to arrive at your final
destination no later than midnight local time.
You will be issued electronic
flight tickets. Remember to bring a valid government issued photo ID
with you to check-in. If you are traveling outside the US, all travelers
will need a valid passport and you may also need to show additional
documentation at your destination and/or in connecting countries
You must fly on the flights
assigned to you. Upgrades and standbys are not available. If you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservation. If any part of the ticket is unused it
has no value after ticketed departure time.
This vacation package cannot
be changed,
cancelled, transferred or refunded due to our travel
partners' policies.

















Initial Here:




I have read, accept and agree
to abide by priceline.com's terms and conditions, privacy policy.




Important
Information


Hotel Cancellation Policy: For the room type and rate
that you've selected, you are not allowed to change or cancel your
reservation. If you cancel your room, you will still be charged for the
full reservation amount.
You will be issued electronic
flight tickets. Remember to bring a valid government issued photo ID
with you to check-in. If you are traveling outside the US, all travelers
will need a valid passport and you may also need to show additional
documentation at your destination and/or in connecting countries
This vacation package cannot
be changed,
cancelled, transferred or refunded due to our travel
partners' policies.






[redacted]

[redacted]
 
 
priceline.com's terms and conditions, privacy policy.




Mandatory
Fee: This
hotel charges an additional $144 per room per stay. This fee will be
charged to you directly by the hotel. Mandatory fees are not optional
and typically cover items such as resort fees, energy charges or safe
fees. The amount of the charge is subject to change.
The
reservation holder must present a valid photo ID and credit card at
check-in. The credit card is required for the mandatory fee listed
above as well as any additional hotel incidental charges such as
parking, phone calls or minibar charges which are not included in the
room rate.
Requests
for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Your
hotel reservation is guaranteed for arrival on the confirmed check-in
date.
Your
tickets will be round-trip, coach-class tickets issued on one of
priceline's package airlines. Your trip will start between the departure
times noted in the itinerary above, and flights will be scheduled to
arrive at your final destination no later than midnight local time.
You
will be issued electronic flight tickets. Remember to bring a valid
government issued photo ID with you to check-in. If you are traveling
outside the US, all travelers will need a valid passport and you may
also need to show additional documentation at your destination and/or in
connecting countries
You
must fly on the flights assigned to you. Upgrades and standbys are not
available. If you do not take your outbound flight, the airlines will
automatically cancel the remainder of your reservation. If any part of
the ticket is unused it has no value after ticketed departure time.

Complaint: [redacted]
I am rejecting this response because:
Although the website did list this hotel in [redacted], it was mixed in with a list of hotels all located in [redacted], **.  In addition, the Express Deals search page indicated in two different locations that my search was in [redacted], ** leading me to believe that the hotels listed were in [redacted], **.  I feel like this was a bait and switch situation.  I was busy looking at ratings and the other items on the page that were clearly designed to stand out and did not notice that the hotel was located in [redacted] until after the reservation was booked.  I have relied upon and trusted Priceline with blind reservations in the past and it never occurred to me that they would present me with a hotel so far away from my original destination.  Please see my original attachment illustrating the search results I received and the two indications that the search was for [redacted], ** and not [redacted].  In addition, you'll see that the other hotels listed in the search results were all in [redacted], **.  The search results were very misleading.
Sincerely,
[redacted]

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. As noted on the list of amenities, the [redacted] [redacted] [redacted] property does not include a pool. I am sorry that we are unable to
assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
[redacted] [redacted] [redacted] Amenities


·       
24-hour front desk
·       
Accessible facilities
·       
Accessible parking
·       
Accessible room
·       
Air conditioning
·       
Air conditioning
individually controlled in room
·       
Alarm clock
·       
AM/FM radio
·       
ATM/Cash machine
·       
Cable television
·       
Children welcome
·       
CNN available
·       
Coin operated laundry
·       
Color television
·       
Complimentary
breakfast
·       
Complimentary coffee
in lobby
·       
Complimentary
continental breakfast
·       
Complimentary in-room
coffee or tea
·       
Continental breakfast
·       
Desk with electrical
outlet
·       
Early check-in
·       
Efolio available to
company
·       
Elevators
·       
Fire safety compliant
·       
Free high speed
internet connection
·       
Free local calls
·       
Free parking
·       
Free toll free calls
·       
Front desk
·       
Full service
housekeeping
·       
Handicap rooms
·       
Heated guest rooms
·       
High speed internet
access
·       
High speed internet
access fee
·       
Housekeeping - weekly
·       
Individual Efolio
available
·       
Internet services
·       
Iron
·       
Ironing board
·       
Kitchenette
·       
Late check-out
available
·       
Lobby coffee service
·       
Meeting rooms
·       
Non-smoking
·       
Non-smoking rooms
(generic)
·       
On-Site parking
·       
Onsite laundry
·       
Parking
·       
Parking lot
·       
Pets allowed
·       
Photocopy center
·       
Private bath or shower
·       
Public area air conditioned
·       
Remote control
television
·       
Safe deposit box
·       
Secured parking
·       
Security
·       
Sundry/Convenience
store
·       
Telephone
·       
Train access
·       
Voice mail
·       
Wakeup service
·       
Wireless internet
connection in public areas
[x] close window

Roman">
The consumer selected Priceline’s Name Your Own Price service for the
purchase of a hotel room reservation in the area labeled [redacted], MI, and
states that she did not receive confirmation for a
property viewed in a previous search on Priceline’s Published Price service.
 
 The consumer states:
 
“I reserved a room using
Priceline's "Name Your Own Price" tool. The hotel chain at which
Priceline reserved a room for me was not listed as one of the potential hotels
on the screen before I placed a bid.”
 
Priceline
does not guarantee or imply that the selected Name Your Own Price property will
be a hotel viewed in a previous hotel search on priceline.com.
 
On
each consumers’ contract page (including the contract page in question), we
clearly and conspicuously place the following disclosure regarding this matter
labeled under Important Information.
 
Important
Information
 
·       
The hotel that is selected may or may not be one
that you have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this Name Your Own Price request.
Priceline will immediately charge your credit card the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed.
 
Consumers
who wish to stay in a particular property/location, have the option to select
from our Published Price service  where
consumers see a list of competitive prices across a wide range of hotels and
can choose his/her exact price, location 
and hotel.
Additionally, when the consumer submitted
the request and made an agreement with Priceline to purchase the reservation,
Priceline committed payment to the travel supplier based on that agreement. Our
record indicates that the consumer chose to dispute the transaction with the
credit card issuing bank. Once the consumer
initiates a credit card dispute with the intent not to pay for an authorized
purchase, and the bank withdraws the funds from Priceline outside the terms of
this agreement, and the reservation is cancelled.
This reservation remains subject to the policy
agreed upon booking, and we cannot issue any refund even if the reservation is not
used. Therefore, this is not fraud or deception as alleged, and the consumer is
responsible for payment in accordance with the terms and conditions of the
selected purchase.
Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable
terms and conditions of the selected purchase.
Thank you for the opportunity to
clarify.
Sincerely,
[redacted]
priceine.com

Revdex.com, Inc.
With
priceline, consumers have a choice. Consumers have the option to compare rates
and select his/her specific hotel, room rate, amenities, and location from a
list of participating properties or, save even more money by selecting our Express
Deals or Name Your Own Price ® hotel service where the consumer must
agree to stay in any participating hotel that fits the consumer’s star level
and location (area) choice.
The
consumer chose to select our Express Deals hotel room service and agreed to
stay in any participating hotel that fits the consumer’s star level and
location (area) choice.
The Travelodge
Chatsworth, located at [redacted], is clearly
located in the shaded area labeled Warner
Center - Woodland Hills Area.
Attached hereto is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the consumer’s selected purchase.
We appreciate the opportunity to clarify.
Sincerely,
N Dangelo
Priceline.com
This
contract for request number
[redacted] was originally initialed on 2014-04-15 21:41:26
$50
per night
2 Star Hotel in
[redacted] - Woodland Hills Area for $50/night
This deal saves 15% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.

Star Rating:




What hotel is this? .




Guaranteed Amenities:






Free Breakfast


Free Internet in room





Outdoor Swimming Pool


Business Center





Check In:




Fri May 9, 2014




Check Out:




Sat May 17, 2014




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All
rooms will accommodate up to 2 adults.







Reservation Names:
age 21 or older




Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.


Room 1


First:


MI:


Last Name:





Room 2


First:


MI:


Last
Name:





Room 3


First:


MI:


Last
Name:





Room 4


First:


MI:


Last
Name:





Room 5


First:


MI:


Last
Name:





Room 6


First:


MI:


Last
Name:





Room 7


First:


MI:


Last
Name:





Room 8


First:


MI:


Last
Name:





Room 9


First:


MI:


Last
Name:




[redacted] - Woodland Hills Area








© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


Your hotel is guaranteed to be in
this areaView a larger map
»









We
Recommend Trip Protection


Trip Protection for this hotel stay
is $40!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>





100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.



24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Summary
of Charges




























Price
per night:




$50




Rooms:




1




Nights:




8




Room Subtotal:




$400.00




Travel Insurance




$0.00 ( DECLINED ) + Add
now Recommended!
(remove)





Taxes & Fees:




$78.48




Priceline Hotel Coupon:


-$0.00



Total Price:
All prices are in U.S. Dollar.




$478.48


478.48
478.48 0.00


Apply
Coupon


Have a coupon code?Apply


This coupon is invalid or has expired





Mandatory
fee of is collected at the hotel.


Review Important Information




All rooms will accommodate up to 2 people. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.



Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.


The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.



Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.


The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.


Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


If your request is accepted, Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased
through priceline cannot be cancelled, changed or transferred and refunds
are not allowed. If your request is not accepted, your credit card will
not be charged. Prices are not guaranteed until purchase is complete.



If your request is accepted, Priceline will immediately
charge your PayPal account the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your request is not accepted, your PayPal account will not be
charged. Prices are not guaranteed until purchase is complete.


Initial Here: I
have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
I have read, accept and agree to abide
by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage.









CONTRACT_ID:




8090555

Complaint: [redacted]I am rejecting this response because:
Quite typically of Priceline's dishonest behavior, they have failed to address the origins of this complaint regarding it's website regarding the purchase and it's scam section "Name Your Own Price." 
Why have they not, and continue to not address that? Upon trying to disengage from that section, after not getting the price I'd entered into the box, my account was still charged. Their dubious behavior is further reflected by their fraud department surreptitiously contacting me on March 20th, after I'd complained about their website. They'd concocted some nonsense about my bank claiming that my name did not match the credit card used. My bank had no idea as to what I was talking about. Priceline was forced to admit that it was just a ruse they sometimes use. Seriously? I lost an hour of pay dealing with that nonsense. They are quite simply a very dubious company based on their scam website and customer service, or very serious lack of I should say. They are outright thieves and liars they know it! Sincerely,[redacted]

Revdex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. 
As disclosed on the consumer’s initialed contract page, the consumer
clearly agreed to travel as follows:

$371




If you can depart from/return to Hollywood Intl Airport, FL (FLL) and Phoenix Sky Harbor Intl
Airport, AZ (PHX) we can get you tickets for $371 per
ticket including taxes and fees.




Departing Flight Information - Wednesday, July 2, 2014










From:Hollywood Intl Airport
(FLL)
Fort Lauderdale, FL




To:Phoenix Sky Harbor Intl
Airport (PHX)
Phoenix, AZ




0-1 Connections
Depart between6am-10pm
Jet Aircraft





Returning Flight
Information - Saturday, July 26, 2014










From:Phoenix Sky Harbor Intl
Airport (PHX)
Phoenix, AZ




To:Hollywood Intl Airport
(FLL)
Fort Lauderdale, FL




0-1 Connections
Depart between6am-10pm
Jet Aircraft



We are sorry if the consumer did not intend to travel from
Fort Lauderdale Airport to Phoenix, Arizona. As a courtesy to the
consumer, we have cancelled the reservation and processed a full refund of
$371.04 on Jun 11, 2014. A refund of $333.20 for the original flight was
processed on Jun 10, 2014. Attached hereto is a copy of the consumer’s
initialed contract page agreeing to the terms and conditions of the purchaser. We
are sorry that we are unable to assist the consumer any further in this
situation.
Sincerely,
[redacted]
priceline.com

I am in receipt of the...

complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer selected
Priceline's Express Deals service for a 2½ Star
Moderate-Plus Hotel, Downtown [redacted] - [redacted]
 
We
are sorry that the consumer is not satisfied with the location of his/her
accommodations. [redacted] [redacted] - At [redacted] located at [redacted]
[redacted], [redacted] is clearly located in the shaded area
of the mapping guidelines for the area labeled Downtown
[redacted] - [redacted]. Consumers who prefer to stay in a
particular location or particular property have the option to visit our
Published Price service, and choose his/her preferred hotel and location from a
list of competitive prices across a wide range of hotels.
We are sorry that the consumer’s selected purchase is non-refundable and
non-changeable, and we are unable to assist with a refund.
 
We hope you find this information helpful and appreciate the
opportunity to clarify.
Sincerely,
[redacted]
priceline.com
 
This checkout page for trip number
[redacted] was submitted on 2015-07-22 20:51:06















Please
Review Your Request















































2½ Star Moderate-Plus Hotel,
Downtown [redacted] - [redacted]
Which hotel will I get?

Check-In Date:

Saturday, July 25,
2015

Check-Out Date:

Sunday, July 26,
2015

Region

[redacted] [redacted]

City Area:

Downtown [redacted]
- [redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Fitness Center, Business Center,
Guest Score 7/10 or Higher

Number of Nights:

1










 























Offer Price Per Room, Per Night:

US$ 60.00

Travel
Insurance:


US$
5.00




Subtotal:

US$ 60.00

Taxes and Service Fees:

US$ 15.55

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 75.55

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.


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Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal
account the total cost of your stay. Rooms purchased through priceline cannot
be cancelled, changed or transferred and refunds are not allowed. If your
offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence.
Attahed below is the disclosure for the best price guarantee.
·      
Car Rentals: same rental car company, car type, rental
location, pick-up and drop-off dates and times
I am sorry that Priceline is
unable to assist the consumer any further in this situation.
 
Sincerely,
N. D’Angelo
priceline.com
How Do I Know if I Qualify?
The Priceline.com Best Price Guarantee applies
to every Air, Hotel, Rental Car, Cruise and Vacation Package reservation sold
on priceline.com!
The lower price, including taxes and fees,
must be available to the general public for booking on a website in the same
currency, using the same form of payment and from the same point of sale as
your original reservation when you contact us. The lower price must be an exact
match to the itinerary booked on priceline.com, including offering a comparable
cancellation policy. For reservations that are not pre-paid, we will either
help you cancel your reservation so you can rebook at the lower price, or we
will refund 100% of the difference after travel is completed.
Here's what you need to look at to match
itineraries:
·      
Airline Tickets: same airline, flight numbers, travel dates,
airports, number of ticketed passengers, cabin and class of service
·      
Hotels: same hotel, check-in and check-out dates, number of
rooms, room type including bedding and view selection
·       Car Rentals: same rental
car company, car type, rental location, pick-up and drop-off dates and times
·      
Cruises: same cruise ship, sailing dates and cabin category
·      
Vacation Packages: must be identical with air, hotel, and car
rental details stated above
How Do I Know if I Qualify?
The Priceline.com Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package reservation sold on priceline.com!
The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you contact us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering a comparable cancellation policy. For reservations that are not pre-paid, we will either help you cancel your reservation so you can rebook at the lower price, or we will refund 100% of the difference after travel is completed.
Here's what you need to look at to match itineraries:
Airline Tickets: same airline, flight numbers, travel dates, airports, number of ticketed passengers, cabin and class of service
Hotels: same hotel, check-in and check-out dates, number of rooms, room type including bedding and view selection
Car Rentals: same rental car company, car type, rental location, pick-up and drop-off dates and times
Cruises: same cruise ship, sailing dates and cabin category
Vacation Packages: must be identical with air, hotel, and car rental details stated above

Complaint: [redacted]
I am rejecting this response because:Date Sent: 5/23/2014 11:04:04 PM 
Complaint: [redacted]
I am rejecting this response because:
I have already submitted the reason why I am rejecting this response. I have been told the same thing in several emails by Priceline. Priceline continues to say the insurance was valid. I understand your position that it was valid but your partner economy said is was not valid and charged me an exorbitant amount for additional insurance. This is your partner, you should be responsible for putting me in a situation with a company that is dishonest and tells your customers that your insurance is not valid. The problem is I was told at the counter of economy rental car that the insurance was not valid. I called to cancel the insurance and was told it would not be a problem and you would look into why this happened.
Sincerely,
[redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I cancelled the trip on July 28, and was never given a phone number to call. They are not my initials on the contract. Ms [redacted] 
died at home, she lived alone so no one took her to a hospital. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
My rebuttal is that the Priceline.com Webpage for the [redacted] in [redacted], which is listed and can be consulted as one of the 4 Star options, still constitutes false and misleading advertisement and that the technicalities of the specific contract in the Express Deal are irrelevant to that. Anyone who books this hotel through Priceline.com in any fashion is duped.
 
[redacted]

Sincerely,
[redacted]

Dear Mr. [redacted],Thank you for taking the time to contact us regarding
your reservation at the [redacted] Florida City for Trip Number
[redacted].We are writing to let you know that we received your email
in our Executive Offices. We understand your concern regarding the star...

rating
of your confirmed hotel. We apologize that you are unhappy with your upcoming
hotel accommodations. We do evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, décor, etc. We are sorry to
hear that this hotel falls short of your expectations. We have
researched to find that this hotel does meet our expectations for the star
rating selected on our website. Our competitors also rate this hotel as follows:
[redacted].com = 3[redacted].com = 3In addition, guests who have
previously stayed at this hotel have told us how much they enjoyed their stay by
sending us positive reviews about the overall quality, cleanliness, location,
and amenities. This hotel has an Overall Guest Rating of 7.5 out of 10 on The
Priceline Scorecard. You can review the Overall Rating as well as real
traveler’s reviews for this hotel on our website.Per our Quality
Experience Guarantee, your hotel has been star-rated by priceline according to
our rigorous rating system. This means that our hotel staff has researched your
hotel, reviewed customer comments and compared star ratings assigned by other
rating services. The hotel you get will meet priceline's strict quality
standards. We do feel that this hotel is properly rated through our
system and we are not willing to offer compensation at this time. However, if
you do find that you experience problems while at this hotel and the front desk
is unable to assist, please contact our Customer Service department for further
assistance.We attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided at the time you booked your reservation.If you have further
questions, please contact us directly at 1-866-XXX-XXXX. The Executive Office
hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will
need to enter your Trip Number, which is [redacted] when you contact us.
Please note that the number provided above is a United States phone
number, and you may incur toll charges when calling from outside the United
States or Canada.We apologize for the inconvenience and thank you for
your time.Sincerely,[redacted]Executive Offices

We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. According to the consumer, priceline added
a date to the reservation without her authorization. The consumer states: “They
did not address my problem, especially on adding a night on my daughter's
reservation without my authority. They just do as they wish.” Attached
hereto is a copy of the consumer's initialed contract page authorizing the
terms and conditions of the purchase, including the following check-in and check-out
date:
This checkout page for
trip number [redacted] was submitted on 2014-12-05 10:35:15
·  
Check-In:
Mon, Dec 8, 2014
·  
Check-Out:
Wed, Dec 10, 2014
As requested and authorized
by the consumer, priceline confirmed the check in/out dates as listed on the consumer’s
initialed contact page. We are sorry that we are unable to assist the consumer
any further in this situation.
Sincerely,
[redacted]
priceline.com

Dear Ms. [redacted]
 
Thank you for taking the time to read this email.
 
I am writing to let you know...

that we have received your
Revdex.com concern in our Executive Offices. Please accept our
apology for the frustrations that you have encountered on our site. Our booking
system is linked to our travel partners' booking system, just as any other
internet travel service or travel agency. Regrettably, there are occasional
time lags, which impact true reservation availability. What this means is that
listed offers may not actually be available because they have not refreshed their
reservation system database at the time we access it. This time lag is common
throughout the travel industry and is not unique to us. While it is rare that
this happens, it appears that due to changing inventory, the rate we offered
was no longer available at the time we attempted to book it. I am glad that you
have been able to successfully book your reservation under Trip Number
[redacted]
 
Thanks for choosing us for your travel needs, and I hope
you enjoy your trip.
 
Sincerely,
 
Nico Tumbagahan
Executive Offices

I have
received the consumer’s additional comments. As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add to what has
already been stated in our previous correspondence.  The consumer selected
Priceline's Name Your Own Price service and requested a property located in the
area labeled [redacted], or [redacted]. We are sorry that the
consumer is not satisfied with the location of his accommodations at The [redacted],
located at [redacted], [redacted]. Priceline discloses that we
will find a room in a hotel willing to agree to your offer price and located
within the shaded area displayed on the priceline.com website for the
consumer's selected area(s). We have confirmed that the [redacted] is clearly located in the shaded area of the mapping guidelines
for the area labeled [redacted]. Consumers who prefer to stay in a particular
location or particular property have the option to visit our Published Price
service, and choose his/her preferred hotel and location from a list of
competitive prices across a wide range of hotels. I am sorry that the
consumer’s selected purchase is non-refundable and non-changeable, and we are
unable to assist the
consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
This checkout page for trip number [redacted] was
submitted on 2015-06-24 11:50:15



Please Review Your
Request















































4 Star [redacted] Hotel
Which hotel will I get?

Check-In Date:

Monday, July 6,
2015

Check-Out Date:

Thursday, July 9,
2015

Region

[redacted]

City Areas:

[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Restaurant, Guest Score 7/10 or
Higher

Number of Nights:

3










 























Offer Price Per Room, Per Night:

US$ 81.00

Travel
Insurance:


US$
15.00




Subtotal:

US$ 243.00

Taxes and Service Fees:

US$ 61.20

Priceline Hotel Coupon:


-US$ 0.00



Total Charges:

US$ 304.20

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired










Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD15.00 per room per night. Details.



Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.