Priceline.com

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Numbe[redacted]
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided at the time you booked your reservation.
 
We understand your concern about the status of your
refund. We researched your issue and verified that your reservation was
cancelled on May 27, 2016. It is possible that what you are seeing on your
credit card is an authorization. As part of request process we authorize the
card to verify there are enough funds to cover the cost of the reservation. If
your transaction is cancelled, the bank may display the authorization  as ?pending transaction? and these  are removed within 3 to 7 business days,
depending upon the bank.
 
If you would like to discuss your issue further, please
contact us directly at: 1[redacted] The Executive Office hours are 9:00
a.m. to
6:00 p.m. Eastern Time, Monday through Saturday. You will
need to enter your Trip number, which is [redacted] when you contact us.
 
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
 
Thank you for choosing to contact us. I look forward to
resolving your issue.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.  The terms and condiotins of the consumer's  selected purchase, incluing the summary of charges, -taxes and fees inclued , are clearly disclosed prior to purchase. The consumer's selected purchase is non refundable and we are unable to
assist any further in this situation.
Sincerely,
[redacted]
priceline.com

I have received the consumer’s additional comments. As you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence. The
24-hour cancellation window for published price airline tickets only applies to
new reservations. Our records show that the consumer  booked the reservation on May 5, 2016. On June
7, 2016, u[on the consumer’s request, the ticket was exchange in accordance
with the fare rules of the airline ticket.  The next day, June 8, 2016, the consumer
requested to cancel the exchange that was made on the previous day. The fares
rules and restrictions of the selected purchase 
indicate that  the ticket is
non-refundable, if canceled. Therefore, we are unable to process a refund for
this reservation.  I am
sorry that Priceline is unable to assist the consumer any further in this
situation.
 
Sincerely,
N. D’Angelo
Executive Offices

Complaint: [redacted]Dear N. Dangelo:
I am rejecting this response because you continue to ignore my original concerns, fail to provide proof or information showing that Priceline has made any changes, provide no reassurance that these same violations of customer privacy will not continue in the future, and fail to show that Priceline is in compliance with Revdex.com guidelines governing the use of customs' private information.  I am also rejecting this response because none of the three attachments that you mentioned were actually attached to the e-mail.In my previous e-mail I said:
·      
I would like Priceline to change
its policy of using customers' e-mail addresses to send junk e-mails against
customers' will.
·      
I would like Priceline not to
add customers' e-mail addresses to Priceline's e-mail list when a customer
explicitly opts out.
And you replied: "Unless
a Priceline customer tells us that he/she does not want to receive email
offers, Priceline will occasionally send promotion coupons, marketing material
or other special travel deals."Your response fails to address my clearly articulated original concern.  While purchasing my ticket online, I told Priceline that I did not want to receive email offers by unselecting the box next to "Yes! I would like to receive exclusive promotions, coupons, and discounts from priceline.com."  (See attached "Priceline Op-Out Button.")  And yet Priceline added me to their promotions e-mail list against my express wishes.  In addition, your response fails to address the fact that, in my previous e-mail, I attached a chat transcript with Bernice, a Priceline customer service agent, who explained: "When you make a reservation in our website the system
automatically sends you those promotional emails, even if you choose to
not receive them."  What Bernice says directly contradicts your claim that "Unless
a Priceline customer tells us that he/she does not want to receive email
offers, Priceline will occasionally send promotion coupons, marketing material
or other special travel deals."  Either Bernice is lying, or you are lying.  Because I deselected the "Yes! I would like to receive exclusive promotions" box when I purchased my ticket, all evidence points to your lying.In my previous e-mail I also say:·      
I would like all Priceline
e-mails to contain unsubscribe links. You also say in your reply: "Please
note that the unsubscribe link is located in every promotional email about
news/special offers/travel deals."  This, however, is untrue.  Please see the attached promotional e-mail ("Priceline Promotional Email with No Unsubscribe") sent to me by Priceline on April 18, 2016, which contains no unsubscribe link.  At the bottom, the e-mail says "This is a promotional email from Priceline.com," and there is no unsubscribe link.  Once again, your claim that "the unsubscribe link is located in every promotional email about
news/special offers/travel deals" is demonstrably a lie.You go on to repeat yet again: "In
accordance with Revdex.com guidelines, Priceline promotional emails (promotion
coupons, marketing material or other special travel deals), provide easily-accessible,
unsubscribe options from future emails to all customers."  And yet the attached April 18 promotional e-mail, without an unsubscribe link, demonstrates your claim to be false.And so my concerns remain unchanged:·      
I would like Priceline to change
its policy of using customers' e-mail addresses to send junk e-mails against
customers' will.
·      
I would like Priceline not to
add customers' e-mail addresses to Priceline's e-mail list when a customer
explicitly opts out.
·      
I would like all Priceline
e-mails to contain unsubscribe links.
·      
I would like Priceline customers
to be able to manage their e-mail preferences without being forced to set up a
Priceline account.
·      
I would like Priceline to be
fined and/or censured for explicit, deliberate lying and customer deception
aimed at increasing Priceline's profits to the detriment of customer privacy
and customer rights.
Sincerely,
[redacted]

I am in receipt of the...

complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, the reservation was booked for
the wrong date.
 
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the
non-refundable and non-changeable terms and conditions of the purchase as well
as the following selected check-in/check-out dates:








Check-In Date:

Monday, May 11, 2015

Check-Out Date:

Tuesday, May 12, 2015

 
As requested, priceline confirmed the travel dates
selected and authorized by the consumer.
I am
sorry that the consumer’s selected purchase is non-refundable and we are unable
to assist with a refund.
Thank you for the opportunity to clarify.












 

Sincerely,
[redacted]
priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-03-29 19:01:30



Please
Review Your Request





















































3 Star Upscale Hotel, [redacted]
Which hotel will I get?

Check-In Date:

Monday, May 11,
2015

Check-Out Date:

Tuesday, May 12,
2015

Region

[redacted]

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Room 2:

[redacted]

Number of Rooms:

2

Guaranteed Amenities:

Indoor or Outdoor Pool, Fitness
Center, Free Internet, Business Center, Guest Score 7/10 or Higher

Number of Nights:

1










 























Offer Price Per Room, Per Night:

US$ 55.00

Travel
Insurance:


US$
10.00




Subtotal:

US$ 110.00

Taxes and Service Fees:

US$ 25.42

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 135.42

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.

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Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you requested.
Please note it is possible that the hotel you are booked in could be a
Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.






[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Dear Mr. [redacted],

face="Calibri"> 
Thank you for taking the time to contact us regarding your flight reservation for trip number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We see that your issue has already been resolved by one of our Air Travel Services agents. Should you require additional assistance with your Priceline Hotel Reservation, please feel free to reply to this e-mail.
 
Thank you for contacting us. I hope you have a wonderful day.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Priceline is failing to acknowledge that they canceled the reservation.  When I called the Credit card company about the matter they advised me that I had to deal with Priceline.   since I was told by Priceline that the ticket was nonrefundable, I went to the airport on February 12, 2015 to take my flight to [redacted] and was not able to access the flight due to the action of Priceline. Priceline received Payment for the flight from the Credit Card Company and probably resold the two tickets for [redacted] because the flight was full.  Priceline  intent was accomplished because they made twice as much on the same tickets. I will like them to refund my  $685.30 for the two tickets that me and my wife could not use due to Priceline Cancelation of same.

Complaint: [redacted]
I am rejecting this response because:Priceline simply states that they can do nothing to help but they completely fail to acknowledge that their guaranteed 15 % lower than published price is fraud. They charged me the same as the publicly available price despite their ad promising a "guaranteed deal", guaranteed at least 15 % savings over published price.  None of this ever got acknowledged in their email replies. Their guarantee they referenced in their reply is something completely different and applies to the price dropping below the booked rate until time if travel. This is irrelevant to the current case.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was paid in full
Sincerely,
[redacted]

Hi. Please see the response below that we sent to our customer.
 
Dear Ms. [redacted],
 
Thank you...

for taking the time to contact us regarding your reservation at the [redacted] - [redacted] - [redacted] 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
We understand that you have been charged $100.00 when you checked in to your hotel. We verified that the amount charged was only for incidentals and was refunded when you checked out. We indicated prior booking that you credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price. Your feedback is appreciated. Customers are our number one priority, and we work hard to make your experience with us a positive one.
 
We apologize for any inconvenience and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Dear Ms. [redacted]   We wanted to take this time to contact you in regards to your hotel reservation at the Extended Stay America - Boston - Burlington booked under Trip Number [redacted]   We are writing to let you know that we have received your...

Revdex.com concern in our Executive Offices. As we I understand, the hotel was overbooked and while attempting to locate another hotel you were able to find one on Hotels.com and are requesting a refund for the difference.   We are very sorry to hear about the troubles with this reservation. Hotels sometimes overbook and do not have the availability that they had previously expected. We apologize on behalf of the hotel and priceline if they failed to accommodate you.   After review of the concern we would like to refund you for the total cost that you had to pay for a new hotel. If you could please fax a copy of the hotel receipt or credit card statement showing the new hotel charge to my attention at [redacted]. Please also include your trip number on the fax so that we are able to easily determine which reservation the fax is for. Once this information is received we will submit a request to have the amount refunded back to the credit card used to make the request.   Thank you for emailing. I appreciate your patience while we continue to work to resolve your issue.   Sincerely,   [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the...

opportunity to respond. According to the consumer, Priceline did not disclose the cancel policy prior to purchase.
 
The consumer states:
 
“My Name is [redacted] Phone Number [redacted] I booked a reservation online today through Priceline booking around 120pm August 25, 2015, the terms and agreement said you have to cancel by 12noon, since it was after 12noon I assume it meant the next day.
 
Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the consumer’s selected purchase, including the following cancel policy.
 
·     Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, August 25th (local hotel time). If you decide to cancel your reservation anytime between noon on Tuesday, August 25th and noon on Friday, August 28th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 28th).
 
We appreciate the opportunity to clarify.
Sincerely,
N. D[redacted]
Priceline.com
 
This checkout page for trip number [redacted] was submitted on 2015-08-25 13:28:21
 
Please verify the following information to continue with your request.
Please enter a phone number.
[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
On Sale Now -> Save 20% on this stay — Free Parking
Check-In: Fri, Aug 28, 2015Check-Out: Sun, Aug 30, 2015
Room Type: 2 Bedroom Condo ~ 1 King And 2 Twin Beds ~ Full Kitchen~ Whirlpool
- Max 2 Guests
Flexible Cancellation
 
Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, August 25th (local hotel time). If you decide to cancel your reservation anytime between noon on Tuesday, August 25th and noon on Friday, August 28th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 28th).
Summary of Charges
Room Cost
$183.20
Rooms
1
Nights
2
Room Subtotal
$366.40
Taxes & Fees
$31.16
Total Priceline Charges
$397.56
Resort Fee*
$20.00
Total Cost
$417.56
Prices are in USD *This resort fee is charged by property at check-in.
promo cancel policy
Cancellation Policy
Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in.
[redacted]
 
 
 
 
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room.
Important Information
·     Room Description: 2 Bedroom Condo-One King-Two Twins-Ss Jacuzzi Tub-Full Kitchen-Washer-Dryer-2 Bath
·     Rate Description: Websaver - Full pre-payment required upon booking
·     Hotel Freebies Details:
   On Sale Now -> Save 20% on this stay — Stay and Save
 — Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability.
   Free Parking
Promotion Details
Negotiated Specials may be limited to certain dates and subject to availability.
x close window
·     Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, August 25th (local hotel time). If you decide to cancel your reservation anytime between noon on Tuesday, August 25th and noon on Friday, August 28th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 28th).
·     Mandatory Fee: This hotel charges an additional $10.00 per room per night. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.
·     Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
·     Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
Your PayPal account is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
·     The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate.

Complaint: [redacted]
I am rejecting this response because: I believe they were practicing unfair business practices with their fine print and hopefully enough people will complain and a class action lawsuit will be the final solution. 
Sincerely,
Brian Chamberlin

Complaint: 9970735
I am rejecting this response because:
 
I clearly stated that I read the cancellation policy; I am not denying that. But I initialed that contract at [redacted] and they wanted me to cancel by [redacted] at 11:00 am.  My point was this: I signed at 11:07 pm. It was late. I was not taking business from them. I canceled an hour later because of a flat tire and having no possible way to make it. Like I told the rude representatives I spoke to on the phone, I get a cancellation policy, but being a decent company and understanding your customers would be ideal. I am not asking for a full refund but I atleast would like a partial. Especially after how rudely I was treated by not one representative, but two, one being a "manager". I am very upset that Priceline is taking no steps to make this right. Copying and pasting a cancellation policy I already read does not help me. Because I did read it. But my point is that I booked it the night I was staying and cancelled it within the hour and not only that but I also signed it after the allotted time for a "hassle free cancellation". I did not plan for a flat tire and I just expected a little customer service. It is very unfair and I am disappointed with the lack of customer service. I hope this gets resolved with a partial or full refund. Thank you. 
Sincerely,
Chelsea Heinemann

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. According to the consumer, priceline misled the consumer by not
disclosing the total charges or cancel policy prior to purchase. Attached
hereto, is a copy of the consumer’s initialed contract page, presented and
authorized prior to purchase, agreeing to the cancel policy as well at the
total summary of charges.
I am sorry that Priceline is unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-05-23 21:12:17






[redacted]
 
[redacted]
FREE Cancellation until
12:00 PM on 05/28/2015
Freebies:
Hotel Freebies:
On Sale Now ->
Save 30% on this stay — Free Breakfast

Check-In: Fri, May 29, 2015Check-Out: Sat, Jun 13, 2015
Room Type: Queen Room with Two Queen Beds
- Booked for double
occupancy
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Thursday, May 28th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Thursday, May 28th and noon on Friday, May 29th (local hotel time),
the hotel requires payment for the first night's stay. You will be charged
for the first night's stay including taxes and fees. Any remaining amount
will be refunded to you. Refunds or cancellations are not available after
noon local hotel time on your day of arrival (Friday, May 29th).






 

































Summary of Charges

Room Cost
(details)


$52.06

Rooms

1

Nights

15

Room Subtotal

$780.90

Taxes & Fees

$113.10

Total Charges

$894.00

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.






Room 1

 
 
 


I agree to the Booking Conditions, Terms and
Conditions and Privacy Policy by booking this room.
Important Information
· Room Description: 2 QUEEN BEDS NON-SMOKING ROOM WITH FREE
BREAKFAST, FREE WI-FI, REFRIGERATOR AND MICROWAVE
· Rate Description: Websaver - Full pre-payment required upon
booking
· Hotel Freebies Details:
On Sale Now -> Save 30% on this stay — Stay 3 Save Offer Details.
Free Breakfast
Promotion
Details
Negotiated Specials may
be limited to certain dates and subject to availability.
x
close window
· Cancel
Policy: Priceline will not charge you a change or cancel
fee, however this hotel has the following cancellation policy: For the room
type you've selected, you can cancel your reservation for a full refund up
until noon on Thursday, May 28th (local hotel time). If you decide to cancel
your reservation anytime between noon on Thursday, May 28th and noon on
Friday, May 29th (local hotel time), the hotel requires payment for the first
night's stay. You will be charged for the first night's stay including taxes
and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Friday, May 29th).
· Guarantee Policy: Reservation is guaranteed
for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
· Your credit card is charged the total cost above at
time of purchase. Prices and room
availability are not guaranteed until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
· All rooms are booked for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed.
· The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate.
















[redacted]

 
I have read and agree to abide by the Terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because: I never selected [redacted] as an area to rent a hotel! You obviously have a glitch in your system or something. This is ridiculous and I will submit a dispute with my bank as well.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
My response to Priceline reservatio[redacted] was to accept the full refund that was offered. The Revdex.com later sent me a letter about a different complaint that was mailed to be in error. The complaint in that file was about a different hotel and belonged to some other person.
Ms. [redacted] at Priceline has written that they will give my husband a full refund to settle the complaint against Priceline for the [redacted] reservation.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am still awaiting a full refund as I bought trip insurance and requesting the help of the Revdex.com
trip
reservation for [redacted]
Sincerely,
[redacted]

Complaint: 10045497
I am rejecting this response because:
 
ONE more time, I[redacted] did not change flight number/day/time. Priceline incorrectly coded the ticket.
 
AGAIN, I received two emails from Priceline, the last being two days before the flight confirming flight number\date\time. They even suggested I call I[redacted] night before to reconfirm which I did and which I[redacted] confirmed.
 
Priceline incorrectly coded the ticket and again I am requesting restitution for the $6000 it cost me in flights and hotel to get back to NYC because of that error.  I have provided Priceline with copies of all the receipts.
 
I have retained counsel and will take this matter to court unless I am made whole by Priceline.
 
 
Sincerely,
Holly Bash

Dear Mr. [redacted],Thank you for taking the time to contact us regarding your reservation with [redacted] Rental for Request Number...

[redacted].We are writing to let you know that we have received your email in our Executive Offices.We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation.We understand that you need to change the dates of your reservation. The reservation that you purchased is truly restricted which is non changeable, non cancelable and non refundable. This information was provided on the contract page that you reviewed and initialed prior to booking. The rental partner referred you to our company because we booked your reservation and billed you for your rental car reservation. Our contractual agreements with our rental partner prevent us from changing your request. We apologize; however, we will be unable to change the dates of your reservation.For your reference, we sent a copy of your contract page on a separate email.We apologize for the inconvenience and we thank you for your time.Sincerely,[redacted]Executive Offices
This checkout page for trip number [redacted] was submitted on 2015-06-15 14:14:43
 
·       4
·       2
·       AUTO
·       AC
Unlimited Mileage
Compact Car with Unlimited Mileage
Pick-up: [redacted]
Drop-off: [redacted]
Pick-up Date & Time: Wednesday, September 16, 2015, 06:30 PM
Drop-off Date & Time: Wednesday, September 30, 2015, 08:30 AM
Driver Info: [redacted], Age: 25 and over
Rental Car Company:
Total Charges
14 Days at: $21 /day
Total:$392.99
Summary of Charges
Your Price Per Day:
$21 (per day)
Total Rental Days:14
Subtotal:$294
Taxes and Fees: (details)$98.99
Total Charges: $392.99 B[redacted]
 
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Don't Forget Collision Damage Coverage!
Collision Damage Coverage will be offered immediately after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       Provides Primary Coverage
·       Includes cost of repairs
·       Cancel with 100% refund
Important Information
Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com:
·       Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used.
·       If your offer is accepted, we will immediately lock in your reservation and charge your form of payment. If your offer is not accepted, you will not be charged.
·       Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
·       Your offer price does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
·       The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests.
·       Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company.
·       The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
·       The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.
Initial Here:
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