Priceline.com

Dear Mr. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that due to work related changes, you are
requesting to either cancel this reservation for a full refund or to change the
itinerary by only paying the price difference because you purchased the Travel
Insurance upon booking.
 
Our record shows that the ticket you purchased is
non-refundable. Our ability to assist you is dependent upon the airline policy.
The airline policy (fare rules) shows that we can only exchange the ticket for
a fee
($75 airline penalty plus the price difference).
 
If you are interested in exchanging your reservation for
future travel, you may contact us directly at: ###-###-#### before your
current scheduled departure, which is on January 25, 2015, because no changes
or cancellations will be allowed after this time. The Executive Office hours
are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday.
 
You may also contact our Customer Service department at
###-###-#### after the Executive Office hours.
 
You will need to enter your Trip Number, which is
[redacted], when you contact us.
 
Please note that the numbers provided above is a United
States phone number and you may incur toll charges when calling from outside
the United States or Canada.
 
In addition, you may check if the travel insurance you
purchased for this reservation will cover the exchange fees by contacting the
insurer, [redacted], to determine your coverage. Below are their contact
details:
 
- You may email them at: [redacted]
- You may call them at: ###-###-####.
- If you are dialing outside of the U.S., please dial
###-###-####.
 
Agents are available Monday through Friday from 8:00 AM
to 10:00 PM and Saturday from 9:00 AM to 5:00 PM, Eastern Time.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
[redacted]
Executive Offices

When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation prior to purchase.
In this case the consumer selected a reservation that
provided greater savings and less flexibility.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable terms and conditions of the purchase, including the following refundable
security deposit.
·       
The driver will be required to present
a valid credit or debit card in his/her name for the refundable security
deposit.
·       
The amount for the refundable security
deposit required at the rental counter depends upon the car type, rental
period, and optional items. Pre-paid cards or cash will not be accepted for the
security deposit. If the driver provides a credit card for the security
deposit, the security deposit will be released back onto the card once the
vehicle is returned. If the driver provides a debit card for the security
deposit, proof of round trip airline travel may be required and any funds used
for the deposit cannot be accessed until after the car is returned.



We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This
contract for request number [redacted] was originally initialed on 2014-08-07 19:31:27




For a limited time only, get your
car for $14.00/day.


We were unable to find a rental
car company that would accept your price of $9 per day. If you do not want to
increase your offer price to $14.00, you can click here to Name Your Own Price® for a different car
type.





·       
4


·       
2



·       
AUTO


·       
AC


Unlimited Mileage


Compact Car


Pick Up/Drop Off:


[redacted]
[redacted]


Pick Up Date & Time:


Friday, August 08, 2014 - 8:00 PM


Drop Off Date & Time:


Sunday, August 10, 2014 - 8:00 PM


Driver's Name:


[redacted] Age: 25 and over


Rental Company:





Total Charges


2 Days at:


$14 /day


Total:


$40.58


Don't Forget Collision Damage Insurance!


Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:


·       
Provides
Primary Coverage


·       
Includes
cost of repairs


·       
Cancel
with 100% refund


Traveling with a child or
infant? Add a child seat


Add Child Car Seats (Optional)


You can request any of the child seat options below. These
requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.


0



Infant Child Seat
For infants less than one year and under 20 lbs


0



Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height


0



Booster Seat
For children weighing 40 to 80 lbs


Summary of Charges


Your Offer Price:


$14.00 (per day)


Total Rental Days:


2


Subtotal:


$28.00


Taxes and Fees: (details)


$12.58


Total Charges: prices are in US dollars


$40.58


(Additional payment required for the child
seats.)




Flight Information (Optional)


This will be used by the rental
car company to monitor flight delays.
[redacted]
[redacted]
Important Information





Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:


·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.


·       



·       
If your request is
successful, Priceline will immediately lock in your reservation and charge
your form of payment. If
your reservation is not successfully booked, you will not be charged.


·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.


·       
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.


·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.


·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.


·       
Prices
are not guaranteed until booking is completed.


·       
The driver will be
required to present a valid credit or debit card in his/her name for the
refundable security deposit.


·       



·       
The amount for the
refundable security deposit required at the rental counter depends upon the
car type, rental period, and optional items. Pre-paid cards or cash will not
be accepted for the security deposit. If the driver provides a credit card
for the security deposit, the security deposit will be released back onto the
card once the vehicle is returned. If the driver provides a debit card for
the security deposit, proof of round trip airline travel may be required and
any funds used for the deposit cannot be accessed until after the car is
returned.



[redacted]



I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Dear Mr. [redacted],
Thank you for contacting us regarding your reservation at
the [redacted] Airport booked under Trip Number [redacted].
class="MsoPlainText">
I am writing to let you know that we have received your
Revdex.com concerns in our Executive Offices, and understand that the hotel amenities
listed on your selected reservation include a guest rating of 9+ however, you
did not receive a reservation with a guest rating of 9+.
Upon review of your reservation details I have confirmed that
the guaranteed amenities listed on your contract page include free parking,
business center, free internet, indoor or outdoor pool and fitness center, and
do not include a guest rating of 9+. Attached hereto is a copy of your contract
page disclosing the terms and condition of your purchase as well as the amenities  listed for your selected reservation.
I apologize for any inconvenience and
thank you for giving us the opportunity to assist you.
Sincerely,
 
Teddi C[redacted]
Executive Offices 
This
checkout page for trip number [redacted] was submitted on 2016-01-27
16:16:27
$61 per night
3 Star Hotel in [redacted] Airport
West Area for $61/night
This deal saves
48% or more compared to similar hotels*
Not
what you're looking for? See more Express Deals.
.
Area:
Located
adjacent to the [redacted] International Airport, this convenient area puts
visitors within easy reach of downtown Nashville, Opryland USA and nearby
recreation hotspots,...
(Click for full Description)
Star Rating:
What hotel is
this?
Guaranteed Amenities:
Free Parking
Business Center
Free Internet
Indoor or Outdoor Pool
Fitness Center
Check In:
Sat Jan 30, 2016
Check Out:
Sun Jan 31, 2016
Rooms:
1 Room
2 Rooms
3 Rooms
4
Rooms
5 Rooms
6 Rooms
7 Rooms
8 Rooms
9 Rooms       All rooms will
accommodate up to 2 adults.
Reservation Names:age 21 or older
Please enter the name of the person who will be checking into the hotel. They
must present a valid photo ID and credit card.
Room 1
First:
MI:
Last Name:
Room 2
First:
MI:
Last Name:
Room 3
First:
MI:
Last Name:
Room 4
First:
MI:
Last Name:
Room 5
First:
MI:
Last Name:
Room 6
First:
MI:
Last Name:
Room 7
First:
MI:
Last Name:
Room 8
First:
MI:
Last Name:
Room 9
First:
MI:
Last Name:
[redacted] Airport West
Your hotel is guaranteed to be in this areaView a larger map »
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Yes! I'd like to purchase Trip Protection for $5.00 per room, per
night. View Terms and Conditions
No, thanks. I prefer
to travel without Trip Protection.
Summary of Charges
Price per night:
$61
Rooms:
1
Nights:
1
Room Subtotal:
$61.00
Travel Insurance
$0.00 ( DECLINED )    + Add now   Recommended! 
  (remove)
Taxes & Fees:
$17.61
Priceline Hotel Coupon:
-$0.00
Total
Price:All prices are in
U.S. Dollar.
$78.61
78.61 78.61 0.00
Apply Coupon
Have a coupon
code?Apply
This coupon is invalid or has expired
Mandatory fee of is collected at the hotel.
Booking Conditions
All rooms will accommodate up to 2 people. Any Special requests should be requested through your
confirmed hotel and cannot be guaranteed by Priceline.
Priceline will immediately charge your credit card the total room charges
upon booking.
Reservation is guaranteed for date of check-in only.
Rooms purchased through Priceline Express Deals cannot be cancelled, changed
or transferred and refunds are not allowed.
Hotel Name will be revealed upon booking.
Mandatory Fee: This hotel charges an additional
. This fee will be charged to you directly by the
hotel. Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room. I agree to the Booking Conditions, Terms and Conditions, Privacy
Policy and the travel insurance Description of Coverage by booking this room.
CONTRACT

Dear [redacted]

size=3> 
Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We understand that you are requesting a refund of $90.66 for the change fee.
 
Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. This information was presented to you prior to purchase when you were asked to review your reservation, including the travel date(s) and the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.
 
However, as a one-time exception, we broke our contract with our travel partner and allow you to cancel this booking minus a 1 night cancellation fee. If you book a new reservation with the correct date, 50% of the cancel fee will be refunded. The remaining 50% of the cancel fee offset charges imposed by our travel partners for the cancellation of a non-refundable reservation and are consistent with the fees charged by the travel partners themselves. Therefore, We are not able to refund the fee(s).
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
 
Sincerely,
 
[redacted]
Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion.  
We are sorry that the consumer is not satisfied with the 2.5 star quality of the [redacted] at [redacted] during his 9/26/2015 one night stay.
According to the consumer, the [redacted] at [redacted], ** is not a 2.5 star property, nor is it listed as one of the examples of [redacted] that fall within our 2.5 star ratings.
Priceline discloses that star hotel brands shown on the website for Express Deals/Name Your Own Price reservations are for example only. Hotel brand examples may encompass [redacted] that fall under other star levels and you may get another name-brand or independent hotel of equivalent quality. There is no guarantee that you will receive any particular brand when selecting a star rating.  
Please note that while we do provide examples of some [redacted] that fall within our star ratings, not all individual [redacted] within each chain will always achieve the same rating. Priceline evaluates each participating hotel based on specific criteria including available amenities and services.
We have researched to find that your confirmed hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:
[redacted].com = 2.5 stars[redacted].com=2.5 stars
[redacted].com = 2.5 stars
I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
N. D’[redacted]
priceline.com

Dear [redacted],
We are contacting you today regarding your unconfirmed
airline reservation for Trip Number [redacted].
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
We are sorry to hear of your loss. We understand that you
submitted an airline ticket request on our website, and you were quoted a price
of $821.60. However, one of our Air Travel Services Specialist contacted you to
inform you that the airline will not accept the offer. We reviewed the notes
associated with your case and verified that there was no system issue on either
the airline or Priceline's part, but rather the inability to issue the ticket
due to a pricing discrepancy that was not addressed in a timely manner.
Please know that we appreciate your business, and we are
very sorry that you have been disappointed with the way this matter was
handled. As a gesture of goodwill, we would like to offer you $100 travel
voucher valid towards your next prepaid booking with priceline.com. This
compensation is not intended to place a value on your experience. It is meant
to emphasize our commitment to you as our customer, and encourage you to use
our website for your travel needs.
To redeem your voucher, you will need to book a new
prepaid reservation on www.priceline.com.
Once your new reservation is accepted, please send us an email at [redacted].
This email should include the following information:
- Original Priceline Trip Number that is associated with
your voucher.
- Your new Priceline Trip Number.
- The amount from the travel vouchers that you received
for the inconvenience you experienced with our company.
We will then issue a refund for $100 (if your purchase
price is greater than or equal to that amount). This offer is valid for one (1)
year from the date of this e-mail.
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
Sincerely,
[redacted]
Executive Offices

New Roman
RevDex.com, Inc.
The consumer states:
“When
I contacted the hotel I found out that the rooms have either a twin bed or a
queen bed. The rooms would not accommodate my family.”
Priceline offers a variety travel service options, including
our Retail service where consumers have the option to select specific room type
accommodations. When selecting a reservation, and prior to purchase, the consumer
is provided with the terms and conditions associated with each reservation.
In this case the consumer selected an Express Deals/Name Your Own
Price reservation that provided greater savings and less
flexibility.
On each
consumer’s contract page, we place the following disclosure regarding this
issue labeled under Important Information.
Important Information
All rooms will accommodate up to 2 people. Requests
for bed types (King, Queen, 2 Doubles, etc.) or other special
requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel
and cannot be guaranteed by Priceline.
Can I request a
specific room type?
Depending on the reservation you make, you
may have the option to request a specific room type.
When you make a reservation using our
Retail service, you can select a specific bed type.
When you make a reservation using our Name
Your Own Price (or Express Deals when available) you will not be able to select
a specific room type through Priceline.
All rooms will accommodate up to 2 people. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special needs (including
preferences for smoking or non-smoking rooms) should be requested through your
confirmed hotel and cannot be guaranteed.
We are sorry that we are unable to assist the consumer any
further in this situation.
Sincerely,
[redacted]
priceine.com

Dear [redacted]
Roman">
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that your concern about being confirmed in
a higher star level than what you had requested. We stated on your contract
page prior booking that you will be booked in a property with an equal or
higher star level. In addition, the properties in the disclosed price listings
can be different than those in Name Your Own Price and Express Deals
reservation selections. Your reservation is restricted. It cannot be changed,
cancelled or refunded.
 
We apologize if you are dissatisfied with our service.
Customers are our number one priority, and we work hard to make your experience
with us a positive one. Your feedback is appreciated.
 
Since there are no other options I can offer that would
result in a different outcome for your issue, I?d like to thank you for
contacting us.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com, Inc.
 
We have received the consumer’s
additional comments.  The consumer is requesting
a refund for the first night hotel accommodations due to an airline flight
delay.
Airline
flight schedule changes/delays are often unavoidable and beyond Priceline’s
control. In the process of providing air service over many different routes
each day, airlines sometimes encounter mechanical problems and other unavoidable
interruptions. These are situations faced by all airlines and no carrier can
guarantee that all flights will depart and arrive as planned.
 
In
conclusion, ultimately all claim requests due to  airline flight schedule changes/delays
must be addressed directly with, and borne by the airline in question. 
 
As a courtesy,
priceline contacted the hotel on behalf of the consumer, concerning the consumer’s
request, and the hotel advised that they are unable to issue a refund due to
the late notice of cancelation.
 
We are sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
Dear [redacted],
Thank you for taking the time to contact us regarding the hotel portion of your
reservation at the [redacted] for Request
Number [redacted].
We understand that you are requesting a refund of the first night due to flight
delayed. Our Travel Partner has contacted the property and verified that no
refund can be issued. The hotel has advised that because of the late notice of
the cancellation, they are unable to waive the penalty fee. Therefore, we are
unable to refund the reservation.
Since there are no other options we can offer that would result in a different
outcome for your issue, we would like to thank you for contacting us.
Sincerely,[redacted]
Customer Relations Specialist

Complaint: [redacted]
I am rejecting this response because: Nowhere in the contract page does it say anything about an authorization being held on the credit card at the time of "check-in" to get into the room. After contacting priceline several times about this issue, they sent an email six days after we were suppose to have our hotel stay finally admitting that sometimes an authorization is placed and could be up to $200. This was not on their contract page. The hotel stated that they even told priceline there would be a $100 hold before we could have the room. Priceline did not communicate this to us in any way, shape, or fashion. The email sent to us six days after stated:
"Hotels sometimes place an authorization on a customer's credit or debit
card at the time of check-in to verify that he/she can cover any
incidental charges that could occur during their stay. The amount of the
authorization varies by hotel, in some cases the hotel can authorize up
to $200 per night."
This was not on Pricelines contract page anywhere.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
In the previous step for selecting the hotels for express deals, the requirements were specified as hotels in this area with free breakfast and free parking.
They are not normally not included as guaranteed but included in the hotel amenities in the same area.
Like, free parking is included in this hotel even though it is not guaranteed, but they charge for breakfast.
Sincerely,
[redacted]

size="2">RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer. We are
awaiting documentation from the consumer for further assistance.
Sincerely,
[redacted]
Priceine.com

Dear Mr.[redacted],
Roman">
 
We thank you for taking the time to contact us regarding
your reservation at the [redacted] Inn[redacted] International Airport for Trip Number[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. We understand that you
are contacting us due to quality concerns of your confirmed hotel. We are sorry
to hear that your hotel fell short of your expectation during your stay. We
appreciate your feedback and documented it for future reference. We have
contacted the appropriate people at the hotel to share your concerns. They will
be unable to offer a compensation or a partial refund. According to their
records you stayed at their hotel for the entire stay.  We apologize; however, our ability to offer
any type of refund is entirely at the discretion of your confirmed hotel.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
The response claims that I was offered a room on the first floor with a King bed and Sofabed.  This is inaccurate as I was offered a room with only one King bed on the first floor when I paid for two Queen beds.  I was traveling with another adult and my complaint was that we do not sleep together in the same bed.  It is unethical to expect two adult females traveling together to sleep in the same bed when this was not our intention.  I clearly explained this to the hotel and I also clearly explained this to Priceline when I called them to report this on 11/1/14.  Neither the hotel nor Priceline ever offered a room with two beds since the elevator was out of order.  If the phone calls are recorded, I highly recommend that you pull the recorded phone call from me to Priceline when I called to report this issue because that was the reason I stated the hotel was unable to accommodate what I paid for.  I paid for a room with 2 Queen beds through Priceline and they were unable to accommodate my purchase.  I expect a refund for the 3 unused nights.
Sincerely,[redacted]

I understand what they are saying but the whole point is that the website ask for all your billing info just to get prices. After being on the website for over an hour my session timed out. I did not read what this said while the button was pushed. To charge someone all that money who won't be there is horrible plus its not like cancellations are being mad last minute
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear Mr. [redacted],
Roman">
 
We are contacting you today regarding your reservation at
the [redacted] for Request Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
would like to be refunded for the reservation because the hotel is not one of
sample hotels on our website and due to a previous bad experience.
 
We have reviewed this concern and verified that the hotel
is rated consistently as a 2.5 star property with an average guest rating of
6.9.
We also verified that your reservation has been canceled
and a full refund in the amount of $55.91 was processed back to your card last
May 17, 2015. Please contact your bank directly if you don't see the refund
posted to your account within the next few days.
 
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Our records confirm that...

on 5/13/15, at 9:32 AM, the
consumer authorized the purchase of a non-refundable Name Your Own Price hotel
room reservation in the area labeled [redacted]) - [redacted] Areas. The consumer received hotel accommodations
at the Residence
Inn by [redacted]
On 5/13/15, at 10:08:59, the consumer contacted Priceline advising that
he/she was not satisfied with the location of the hotel and requested a refund.
The representative reminded the consumer of the non-refundable, non-changeable terms
and conditions agreed upon at the time of booking and verified that the hotel
was located within the shaded area of the area labeled [redacted]) - [redacted].
 
Please note, that once the consumer made an agreement with
Priceline to purchase the reservation, Priceline committed the non-refundable
payment to the travel supplier based on that agreement.
 
Priceline was then contacted by the
consumer’s Credit Card bank advising that the consumer chose to dispute the
charge with the intent not to pay for the non-refundable purchase.
 
Once a credit card dispute is initiated and
the bank withdraws the funds outside the terms of the agreement, the
reservation is cancelled.   We are sorry that the consumer chose to
dispute the non-refundable purchase with the credit card issuing bank and we
are unable to assist the consumer any further in this matter.
 
Sincerely,
[redacted]
priceline.com
 
This checkout page for trip number [redacted] was submitted on
2015-05-13 09:32:04



Please
Review Your Request















































3 Star Upscale Hotel, [redacted]) - [redacted]
Which hotel will I get?

Check-In Date:

Sunday, June 21,
2015

Check-Out Date:

Monday, June 22,
2015

Region

[redacted]

City Area:

[redacted]) - [redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Indoor or Outdoor Pool, Fitness
Center, Free Parking, Guest Score 8/10 or Higher

Number of Nights:

1










 
























Offer Price Per Room, Per Night:

US$ 93.00

Travel Insurance:

US$ 5.00




Subtotal:

US$ 98.00

Taxes and Service Fees:

US$ 21.30

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 119.30

Have a coupon code? Apply Apply
Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.

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Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms
and conditions and privacy policy.

ear [redacted]
We are contacting you today regarding your vacation package
reservation booked under Trip Number [redacted]
 
We are writing...

to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
were relocated to another hotel and you would like to be refunded for the
reservation. We apologize for any inconvenience this may have caused.
 
We checked our records and verified that you were
relocated to the [redacted] - All Inclusive because the original
hotel was unable to accommodate you for your reservation. As an apology for the
inconvenience, we processed a refund in the amount of 251.82 USD for your
reservation. We processed a one night refund for each room for a total of 3
nights. Your refund will be processed by our system within one business day and
your bank will post the refund back to your account. Bank processing time
varies so please check with them if you don't see the refund posted to your
account within the next few days. We apologize; however, we will be unable to
refund your reservation in full.
 
We are sorry we did not provide you the answers you were
looking for and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: Pricline.com and their telephone representatives purposely misrepresented their policies by NOT presenting and disclosing the policies at the time of purchase and not directing  me (The consumer) to where to view the Pricelines policy for Hotel reservations prepayments.  This misrepresentation plays a major role when I (the consumer) would  have concluded and agree upon  to allow them to place charges on my credit card.  I did not know that Priceline.com charged the credit card [redacted]) A total amount of  $894.00 until several days later when I finally printed the itinerary on May 29, 2015.
I have attached copies of the Priceline.com email sent to me on the day that I requested the service from Priceline.com (filename; Priceline email itinerary Trip  number [redacted]) If you review this email it does not show the charges to the credit card.  My complaint is not the Priceline.com policies, the problem was not disclosing the charges to the credit card at the time of service purchase, not disclosing that there is a no refund policy on prepayments, and not directing me where to find Priceline policies.  This is my major complaint and I should be refunded the money for the time after I had checked out of the hotel ([redacted]).
Sincerely,
[redacted]

Revdex.com, Inc.
 
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately there is nothing we can add to our previous
correspondence. The consumer selected a Published Price [redacted] flight
itinerary from a list of disclosed airlines, airfares, and flight schedules. [redacted] is the merchant of record, and charged the consumer’s credit
card account for the airline ticket purchase. Passengers must contact the
airline/merchant of record, directly concerning any refund requests/exceptions
to the fare rules and restrictions listed for the selected airline ticket
purchase.
 
 We are sorry that we
are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com