Priceline.com

Dear Mr. [redacted],
We thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip Number
[redacted].
We are writing to let you know that we have received your
Revdex.com rebuttal in our Executive Offices. We understand that
due to bad reviews you viewed online, you are requesting to cancel your
reservation. We apologize that you are unhappy with your upcoming hotel
accommodations.  We appreciate your
feedback and documented it for future reference. We have contacted the
appropriate people at the hotel to share your concerns. After researching your
issue with your confirmed hotel, they informed us that they have no bed bugs.
Given the opportunity, we do address complaints directly
with our hotel partners to ensure that future customers do not have the same
issue.
They will usually take steps to address complaints when
received. It is very likely that the hotel has addressed the negative feedback
you saw online.
Our travel partner accepted your request on the condition
that your reservation would not be changed or cancelled. Our travel partners
provide deeply discounted rates for restricted reservations because these
reservations cannot be changed, cancelled, or refunded. We understand that this
situation is difficult for you; however, your reservation must remain as-is
based on the Contract Page we presented you during booking. We really wish we
could give you the resolution you are looking for; however, your reservations
are truly non-refundable.
For your reference, a copy of your contract page has been
sent in a separate e-mail.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
[redacted]
Executive Offices

Complaint: 9952871
I am rejecting this response because:
I understand that the hotel will not refund my night but I'm confused as to why PriceLine is not willing to refund me their portion of the purchase price. 
Sincerely,
Heather Huff

I tried the name you own price deal because of their ads saying that SAVE UP TO 60% ON HOTEL.... I PUT $80 ON THE BIDDING PRICE, AND ALL I GOT $48 / NITE [redacted] TYPE OF HOTEL
I complained about it , called the customer service and they said they can't do anything except refunding me the difference. WHATTT?!!
If I don't mind to stay in that kind of hotel, I would have put $25 for the bidding price.
and the worst things is.. the customer service doesn't even feel like they care enough to try to resolve this problem futhermore, explaining things like reading from a script and just hang up on me.
I totally understand about name your own price non refundable policy.. but at the same time I feel that they don't hold up their end of the bargain by giving us a lower price hotel.. TOTALLY FALSE ADVERTISEMENT ( up to 60% off on hotel...get 3 star hotel for 2 star hotel price and so on)

RevDex.com, Inc.
The
consumer selected Priceline's Express Deals service for a property located in
the area labeled
Las Vegas Strip North
Area.
The
[redacted] Hotel, Las Vegas is clearly located in the shaded area of
the mapping guidelines for the area labeled Las Vegas Strip North Area.
Consumers who prefer to stay in a particular location or particular property
have the option to visit our Published Price service, and choose his/her
preferred hotel and location from a list of competitive prices across a wide
range of hotels.
We appreciate the opportunity to clarify the matter.
Sincerely,
[redacted]
priceline.com
This
contract for request number [redacted] was originally initialed on 2014-10-27
12:49:51
$123
per night
5 Star Hotel in Las Vegas Strip North Area for $123/night
This deal saves 35% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.

Area:




You'll find spectacular gaming and
shopping along the north end of the Strip, stone's throw north of Flamingo
Road. The casinos along the strip offer great restaurants,... (Click for full
Description)




Star Rating:




What hotel is this?




Guest Score:




Rated


8.0


out of 10 (or higher)








Guaranteed Amenities:






Indoor or Outdoor Pool


Pets Allowed


Restaurant





Fitness Center


Free Internet


Business Center





Check In:




Fri Jan 16, 2015




Check Out:




Mon Jan 19, 2015




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All
rooms will accommodate up to 2 adults.




Choose Bed:




















$123
per night




Room Assigned At Check-in -
Sleeps Two Adults - 1 Bed Requested.






Reservation [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 



Room 2


First:


MI:


Last
Name:





Room 3


First:


MI:


Last
Name:





Room 4


First:


MI:


Last
Name:





Room 5


First:


MI:


Last
Name:





Room 6


First:


MI:


Last
Name:





Room 7


First:


MI:


Last
Name:





Room 8


First:


MI:


Last
Name:





Room 9


First:


MI:


Last
Name:




Las Vegas Strip North

















© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


Your hotel is guaranteed to be in
this areaView a larger map
»









We
Recommend Trip Protection


Trip Protection for this hotel stay
is $15!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>





100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.



24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Summary
of Charges




























Price
per night:




$123




Rooms:




1




Nights:




3




Room Subtotal:




$369.00




Travel Insurance




$0.00 ( DECLINED ) + Add
now Recommended!
(remove)





Taxes & Fees:




$65.88




Priceline Hotel Coupon:


-$0.00



Total Price:
All prices are in U.S. Dollar.




$434.88


434.88
434.88 0.00


Apply
Coupon


Have a coupon code?Apply


This coupon is invalid or has expired





Mandatory
fee of is collected at the hotel.


Review Important Information




All rooms will accommodate up to 2 people. Special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.



Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.


The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.



Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel. Mandatory
fees are not optional and typically cover items such as resort fees,
energy charges or safe fees. The amount of the charge is subject to
change.


The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.


Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


If your request is accepted, Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased
through priceline cannot be cancelled, changed or transferred and refunds
are not allowed. If your request is not accepted, your credit card will
not be charged. Prices are not guaranteed until purchase is complete.



If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.


[redacted] have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
I have read, accept and agree to abide
by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage.

We are in receipt of the...

complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, the [redacted] is not a 3.5 star property.
 
We are sorry that the consumer is not satisfied the 3.5 star
quality Name Your Own Price/Express Deals hotel accommodations at the [redacted], and would like a refund.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation. In this case, the consumer
selected a reservation that provided greater savings and less flexibility.
 
Additionally, we evaluate each participating hotel on many
different criteria, including guest satisfaction. We have researched to find
that this hotel does meet our expectations for the 3.5 star rating selected on
our website. Our competitors also rate this hotel as follows:
[redacted].com = 3.5 stars
[redacted].com=3.5 stars
[redacted].com
= 3.5 stars



We are sorry the consumer’s selected reservation is non-refundable
and we appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This
checkout page for trip number [redacted] was submitted on 2015-03-25 15:06:13















Please Review Your
Request













































3½ Star Upscale-Plus Hotel

Which hotel will I get?

Check-In Date:

Friday, May 15,
2015

Check-Out Date:

Saturday, May 16,
2015

Region

[redacted]

City Areas:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]
Number of Rooms:

1

Number of Nights:

1










 























Offer Price Per Room, Per Night:

US$ 100.00

Travel
Insurance:


US$
5.00




Subtotal:

US$ 100.00

Taxes and Service Fees:

US$ 22.01

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 122.01

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired












Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.



*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.






[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence. The best price guarantee is clearly
disclosed on our website, and clearly states that you must contact us within 24
hours of booking the reservation in order to initiate a claim. For more details
of our Best Price Guarantee, kindly visit our website's FAQ or follow the below
link: [redacted]
 I am sorry that Priceline is unable to assist
the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

I have received the consumer’s additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion.
The consumer provided a screen shot with
3 purchase options:
1.      Express Deals
2.      Name Your Own Price
3.      Published Price.
 
At the top of the screen shot, which was provided by the
consumer, is listed the [redacted] Hotel reservation option at $58/night. As
noted, this is an Express Deals
reservation option and not a Name Your Own Price reservation option.
Express Deals options disclose the purchase price.
At the bottom of the screen shot, which was provided by the
consumer, is listed the [redacted] at $71/night. As
noted, this is a Published Price reservation
option and not a Name Your Own Price reservation option. Published Price
options disclose the purchase price.
At the center of the screen shot, which was  provided by the consumer, is an option to
click on a Name Your Own Price option: Name Your Own Price Upgrade to a
3 star hotel for a 2 star price
- GO.  Once the consumer clicks GO, and selects
the Name Your Own Price option, the consumer accesses the Name Your Own Price
website,  and is prompted to enter an offer price and other important information.
Once the consumer enters the offer price and other important
information, the consumer is presented with a contract page, again displaying
the information provided by the consumer, including the offer price. The consumer
is then asked to review the contract page and authorize the purchase by
initialing the contract page.  With Name
Your Own Price reservations, the consumer, and not Priceline, provides the
offer price.
I appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com

Dear [redacted]Thank you for taking the time to contact us regarding your
reservation at the [redacted] Hotel & Suites Hays for Trip Number
[redacted].We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices....

Due to the nature of
your concern, we would like to speak with you directly by phone. We
attempted to contact you today in an effort to address your concern; however, we
were unable to speak with you at the number you provided at the time you booked
your reservation.We understand that your reservation was cancelled and
that you had to pay your hotel directly. Please send us a copy of your hotel
receipt showing the charges. You may fax it to ###-###-#### or attach it by
replying to this email. Please note that the file should be in .JPG or .PDF
format, not more than 2 MB in size. For further questions, please
contact us directly at: 1-866-XXX-XXXX. The Executive Office hours are 9:00 a.m.
to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your
Trip number, which is [redacted] when you contact us. Please note that
the number provided above is a United States phone number, and you may incur
toll charges when calling from outside the United States or Canada.Thank
you for choosing to contact us. I look forward to resolving your
issue.Sincerely,Frich A[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Date Sent: 8/20/2015 4:31:30 PM  Complaint: [redacted] I am rejecting this response because I have never claimed I did not accept the flight, I have always claimed that Priceline pulled a bait-and-switch: I bid on one flight (a flight the weekend of my friends wedding), and Priceline showed me different flights for different days and different times, without making it obvious that it was a different day and time, AND even though I specifically clicked `DATES AND TIMES ARE NOT FLEXIBLE`. At no point should I have seen alternative flight dates, because I did not say I was willing to see alternative flight dates.Priceline then claimed they have information that said I put in alternative flight dates, and had different browser sessions open. I asked to see that information that showed I had different sessions open, and requested different sessions. I requested that information three times. Priceline failed to produce it three times. The standard of proof for a bait and switch falls to the company, not the consumer, to prove that it did not occur. Priceline has failed to prove it did not occur because they have not provided any information to back up their claims that I did anything other than what I have said I have done. They have said they have documentation, but will not provide it. I asked to see the information showing I had different sessions open. They did not produce it. Instead, they produced a receipt that I did not dispute. It doesn`t matter if I accepted in a bait-and-switch. It matters that the company can prove it did not. Priceline has not proved this.Unless this is settled through the Revdex.com or my other complaint through the [redacted], I will be suing to recover. Just a reminder, in small claims court, this will cost Priceline 3x as much. Because of your lack of evidence to the contrary, I will win, and priceline will be out ~$900 instead of $300, plus the publicity that successful suit against Priceline`s unfair business practices will open Priceline to more suits.I look forward to your timely reply, otherwise I will see you in court. Sincerely, [redacted]
Sincerely,
[redacted]

Complaint: 10011916
I am rejecting this response because, while it is true that the small print states that a customer may receive a double bed, Priceline advertises in large print that all rooms accommodate two guests. A double bed is not large enough for two unrelated guests.  I believe it is borderline fraud to state in large type that all rooms accommodate two guests, and then to state in small print that the customer may receive a double bed.
Sincerely,
Heather Elliott

RevDex.com, Inc.
In order to locate the
reservation and review this matter, we ask that the consumer kindly provide
priceline.com with the 11 digit Priceline Request number.
Sincerely,
[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because:
The Problem has NOT been resolved.  We are still getting random phone calls from people around the world.  I just got a phone call from France.  It happens everyday, and it interferes with our business.  I want the Priceline to remove our business phone number from their system.
 
Sincerely,
Joseph Lee

Complaint: [redacted]
I am rejecting this response because:
Paid priceline.com for 2 nights of accommodations in [redacted] at the [redacted] The hotel denies this reservation, and I did not get the 2 nights contract between me and Priceline. Priceline has promised me multiple times a refund that I never received. Reservation code was [redacted]
Full Refund for Charges by priceline.com plus reasonable compensation for time wasted, broken promises, and poor service.
Sincerely,
[redacted]

Revdex.com, Inc.
 
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we
can add to what has already been stated in our previous correspondence. The consumer
contacted priceline via chat one week after purchase requesting an exception to
the price guarantee policy.   The terms and conditions of the purchase, including
the price guarantee policy, are clearly disclosed prior to purchase on our
website. Call us within 24
hours of booking on priceline.com to initiate your claim. We are sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

When selecting a Name Your Own Price reservation, Priceline discloses prior to purchase that any parking fees are...

not included in your offer price, and paid directly to the hotel.
Priceline places the following disclosure regarding this matter labeled under Important Information.
Important Information
·       The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout.
These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
Consumers who wish to purchase accommodations that offer free parking have the option to select Priceline’s Published Price option where the consumer selects the specific hotel property and specific amenities, (such as free parking,) from a list of properties.
Once again, than you for getting in touch about this.
Sincerely,N D[redacted]Priceline.com
This checkout page for trip number [redacted] was submitted on 2015-10-14 18:02:27
Please Review Your Request
4 Star Deluxe Hotel, [redacted] Area  
Which hotel will I get?
Check-In Date:
Wednesday, October 14, 2015
Check-Out Date:
Thursday, October 15, 2015
Region
[redacted].
City Area:
[redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Guaranteed Amenities:
Guest Score 7/10 or Higher
Number of Nights:
1
Offer Price Per Room, Per Night:
US$ 200.00
Travel Insurance:
US$ 5.00
Subtotal:
US$ 200.00
Taxes and Service Fees:
US$ 41.58
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 241.58
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
 *Prices are in US dollars.
We Recommend Trip Protection
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100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No, thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
[redacted]
[redacted]

Thank you for your prompt reply and attention to this
matter.  When you submitted your request you made an agreement with
priceline to purchase the...

reservation, with that agreement between you and
priceline.  Priceline committed
payment to the travel supplier based on that agreement.
 
You agreed that the hotel reservation is non-changeable,
non-cancelable and non-refundable upon checkout.  Your credit card company
withdrew the funds from priceline outside the terms of this agreement so
priceline is seeking repayment for the reservation you agreed to when placing
the reservation.
 
The non-cancelable nature of this reservation was also
conveyed by the representatives you spoke with.  Please submit repayment
through the methods provided in the prior communication.
 
Attached hereto is a copy of the initialed contract page
agreeing to the terms and conditions of the purchase.
 
Sincerely,
Priceline Chargeback Team
 
This contract for request number [redacted] was originally initialed on 2014-10-18
13:19:24







Please Review Your Request













































2 Star Moderate Hotel
Which hotel will I get?

Check-In Date:

Friday, November
7, 2014

Check-Out Date:

Sunday, November
9, 2014

Region

[redacted]

City Areas:

[redacted] [redacted] [redacted] [redacted] [redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

2










 


























Offer Price Per Room, Per Night:

US$ 250.00




Travel
Insurance:

US$
10.00


Subtotal:

US$ 500.00

Taxes and Service Fees:

US$ 84.44

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 584.44

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.

We Recommend Trip Protection
Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>
·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.

Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No, thanks.
I prefer to travel without Trip Protection.
Important Information
All
rooms will accommodate
up to 2 adults. Requests for bed types (King, Queen, 2 Doubles,
etc.) or other special
needs (including preferences for smoking or non-smoking rooms)
should be requested through your confirmed hotel and cannot be guaranteed.
Reservation
is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
If
priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requested. Please note
it is possible that the hotel you are booked in could be a Resort, which will
meet or exceed the minimum qualifications of the star level you initially
requested. The hotel that is selected may or may not be one that you have
seen during a hotel search on priceline. Any sorting or filtering options previously
used will not apply to this Name Your Own Price request. Priceline will
immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The
reservation holder must present a valid photo ID and credit card at check-in.
The credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the customer
at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through
priceline are not eligible for frequent traveler points, upgrades, vouchers,
or other discounts and incentives.






[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

We are sorry
the consumer is not satisfied with the location of his/her Name Your Own...

Price
® hotel.
With priceline, consumers have a choice. Consumers have the option
to compare rates and select his/her specific hotel, room rate, amenities, and
location from a list of participating properties or, save even more money by
selecting our Name Your Own Price ® hotel service where the consumer
must agree to stay in any participating hotel that fits the consumer’s star
level and location (area) choices.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the purchase as well as the area listed and selected by
the consumer: 

City Area:




Arden - Cal Expo - I-80 Business Corridor



As requested
and authorized by the consumer, priceline confirmed a hotel located in the area
labeled Arden - Cal Expo - I-80 Business Corridor .

Hotel:




Crowne Plaza Sacramento I-80 (northeast)
5321 Date Avenue
Sacramento, CA 95841




Zone/Hotel Location:




Arden - Cal Expo - I-80 Business Corridor




Country:




United States




Phone Number:




###-###-####




Fax Number:




###-###-####



Thank you
for the opportunity to clarify.
Sincerely,
[redacted]
priceine.com
This contract for request
number [redacted]51 was originally initialed on 2014-05-27 01:16:21

Please
Review Your Request


















































3½
Star Upscale-Plus Hotel, Arden - Cal Expo - I-80 Business Corridor Area




Which
hotel will I get?




Check-In
Date:




Wednesday, May 28, 2014




Check-Out
Date:




Thursday, May 29, 2014




Region




Sacramento,
CA




City Area:




Arden - Cal Expo - I-80 Business Corridor




Check-In
Time:




Varies
by hotel. Guaranteed late night arrival if needed.




Check-Out
Time:




Check-out
times vary by hotel




Room
1:




[redacted]




Number
of Rooms:




1




Guaranteed
Amenities:




Business
Center, Indoor or Outdoor Pool, Fitness Center




Number
of Nights:




1













































Offer
Price Per Room, Per Night:




US$
84.00





Travel
Insurance:




US$
5.00






Subtotal:




US$
89.00





Taxes and Service Fees:




US$
20.00





Priceline Hotel Coupon:


-US$ 0.00




Total
Charges*:




US$
109.00




Have
a coupon code? Apply Apply Coupon
Remove Coupon


This coupon is invalid or has expired


















Purchase
Trip Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.









*Prices are in US dollars.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival
on the confirmed check-in date only. If you do not check-in on the first day of
your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.


If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will immediately charge your credit card the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your PayPal account will not be charged.


The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.


Hotel rooms purchased through priceline are
not eligible for frequent traveler points, upgrades, vouchers, or other
discounts and incentives.


For security reasons, and to indicate that you
have reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.







Initial Here:




I have read, accept and agree to
abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

Revdex.com,...

Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer states:
“The option I choose was
two "[redacted]" for two nights. After I checked out with my
credit card, the itinerary sent to my email became a regular bella suite with
breakfast.”
 
When selecting a reservation, the consumer is provided with a
checkout page disclosing the selected reservation details, including the room
type and description.
 
As noted on the consumer’s initialed contract page, the consumer
selected and authorized the following room type.
 
Check-In: Fri,
Jul 17, 2015Check-Out: Sun, Jul 19, 2015
Room
Type: [redacted] with Two
Queen Beds
- Booked for double occupancy
 
Attached hereto, is a copy of the consumer’s check-out page
authorizing the terms and conditions of the selected purchase, including the selected
room type.
 
We thank you for the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-04-21 03:04:15






 





Please verify the
following information to continue with your request.


Hotels require a different
name for each room being reserved.



[redacted]
 
[redacted]
FREE Cancellation until 12:00 AM on 07/14/2015
Freebies:
Hotel Freebies:
Free Parking

Check-In: Fri, Jul 17, 2015Check-Out: Sun, Jul 19, 2015
Room Type: Venetian [redacted] with Two Queen Beds
- Booked for double
occupancy
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: Any cancellation received within 3 days
prior to arrival date will incur the first night charge. Failure to arrive at
your hotel will be treated as a No-Show and will incur the first night charge
(Hotel policy).







































Summary
of Charges

Room Cost
(details)

$329.00

Rooms

2

Nights

2

Room Subtotal

$1316.00

Taxes & Fees

$157.84

Total Priceline Charges

$1473.84

Resort Fee*

$116.00

Total Cost

$1589.84

Prices are in USD
*This resort fee is charged by property at checkout.
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into each room. This person must present a valid photo ID and credit
card at check-in.
















Room 1





Use
this name for all rooms

Room 2







I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: Free Breakfast - Bella Suite - Two Queen Beds - The Venetian
Resort Hotel And Casino Charges A Mandatory Resort Fee Of Usd 29. Resort Fee
Amenities Include Daily Access To Fitness Center Located Inside The [redacted] Club For Up To Two Guests, Unlimted In-Suite Speed Internet Access,
Unlimited Local And Toll Free Calls, Daily Newspaper, Free Boarding Pass
Printing, One Free Regular Coffee At [redacted] And A 2 For 1 Drink, House
Wine, Or Domestic Beer At [redacted]<br><br>the Hotel Will Ask You To Pay This Fee Direct To
Them Upon Check-In/Out. This Amount Is Subject To Change And Is Not Related
To [redacted].
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
Free Parking
·     
Cancel Policy: Priceline will not charge you a change or cancel fee, however
this hotel has the following cancellation policy: Any cancellation received
within 3 days prior to arrival date will incur the first night charge.
Failure to arrive at your hotel will be treated as a No-Show and will incur
the first night charge (Hotel policy).
·     
Please note that this booking is being offered to you through
our subsidiary, [redacted].com.
·     
Mandatory Fee: This hotel charges an additional $29.00 per room per night.
This fee will be charged to you directly by the hotel. Mandatory fees are not
optional and typically cover items such as resort fees, energy charges or
safe fees. The amount of the charge is subject to change.
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for the mandatory fee
listed above as well as any additional hotel incidental charges such as
parking, phone calls or minibar charges which are not included in the room
rate.

















Initial Here:



I have read and agree to
abide by the Terms
and conditions and privacy policy.

Revdex.com, Inc.
Our record indicates that this
matter has been addressed with the consumer, and a refund was issued.
Sincerely,
[redacted]
Priceine.com

RE:  [redacted] Account
sans-serif; color: black;">
Priceline.com does not have access to [redacted]
purchases. We suggest that the consumer contact [redacted] directly for assistance
relating to this [redacted] purchase, referencing the rentalcars.com Account
Number.
The Bureau may contact Mary Jane Wells, Operations Director at: [email protected].
Website: www. [redacted]
Mary Jane Wells
Operations Director
St. George’s House
56 Peter Street
Manchester, UK M2 3NQ
Website: www. rentalcars.com
E – [email protected]
T - +44 (0)161 836 2922
M - +44 (0)755 338 4777
F – + 44 (0)161 836 6737 ATTN: MJ Wells
Sincerely,
N.  D’Angelo
Priceline.com