Priceline.com

Complaint: 10021612
I am rejecting this response because: Your response does not address the issue. The issue is that I agreed to a hotel "similar" to a [redacted] The hotel I got is not similar. The rooms are not similar. A hotel that offers a twin bed in a room is not "similar' to a [redacted] You shouldn't hide behind your rental agreement like this. You could have booked me into a dumpster that fits two people and said that same thing - that priceline only promised the room would fit two people. You have to be more accountable than that. The room I was given does not meet the basic standards of any hotel that is anywhere remotely close to being "similar" to a [redacted] Priceline promised me something that I was not provided with. I cannot use the room. I will not use the room. The right thing to do is to refund my money and then resell the room to two much-smaller people who like to sleep in twin beds. Please do the right thing here.
Sincerely,
Nick Leonti

Revdex.com, Inc.
RE: [redacted] Booking number: [redacted]
The consumer’s
hotel room booking was purchased directly with [redacted].
For any assistance
related to [redacted] purchases, please contact [redacted] at [redacted]
(contacts below). 
[redacted] [redacted]@[redacted] [redacted]@[redacted] 
[redacted]
Customer Service Team Leader
e-mail: [redacted]@[redacted]
Phone: ###-###-####   
|  Fax: ###-###-####
Address: [redacted]
Website: www.[redacted]
Sincerely,
**  [redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because:  I read over the contract twice before accepting it.  I've reread what was sent in the email four more times.  I will reiterate that nothing in the wording specifically says I am purchasing insurance from Priceline directly.  The wording implies I am pre-purchasing insurance from [redacted] in order to save money.  The wording also states I can decline this insurance up to the point I pick up the car.  That would leave someone to believe declining the insurance at the [redacted] Rental Car counter takes care of this issue.  The wording needs to be more specific, clearly stating I'm purchasing insurance directly from Priceline, therefore in order to cancel, I need to contact Priceline directly.  This wording is lacking which led me to believe I was purchasing insurance from [redacted] and not Priceline, therefore, by declining the insurance at the [redacted] counter, I fully believed the charges would be reversed.  The language necessary to have a fully transparent contract is lacking, which is why I am requesting the $110 back I was originally charged.
I appreciate your time in this matter and anticipate you will, not only refund my money, but take time to change the wording online so this does not happen again to someone else.
Regards,
[redacted]
Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com:
·       If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverage. Cancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pick-up time.
·       Payment for this reservation is due when the car is returned and will be charged by [redacted] Rent a Car.
Sincerely,
[redacted]

Dear [redacted],
Roman">
 
Thank you for your email, which we have received in our
Executive Offices from the Revdex.com, regarding your reservation at
the [redacted] for Trip Number [redacted].
 
We understand that you would like to apply the original room
rate to your  subsequent hotel room purchase.
Unfortunately, your request to add rooms at the previous purchase
price is not available. Inventory and rates are constantly changing and we do
not guarantee room rates until purchased.
 
Since the same room rate cannot be guaranteed, we cannot
process a refund for the difference in room rates for subsequent purchases.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Once again, thank you for getting in touch about this.
 
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:

I WAS CHARGED TELLING THAT IT IS 2.5 STAR HOTEL AND THERE WERE AMENITIES SHOWN BUT even the basic utility of having electricity in the entire room of the hotel room was not there. 
 
The water faucet has water dripping as there was not enough water pressure.
 
There was no exhaust in teh bathroom
 
The lobby smelt of paint and construction material.
 
tere were tarps closing the areas of the lobby
 
 
Not even a single ice machine was working. 
 
 
For hotel: Why do you want to have customers stay when you do not have the ADEQUATE facility? Secondly, even if you want to make money then you ahev to state that it is under construction.
 
For priceline:   
The customer needs to be apprised of the product's condition when he/she is buying that product. 
 
It is not ethically correct practise to sell something by showing some other picture and facts. It is a fraud. Priceline should reimburse the money. 
 
I want my entire money refunded.
Sincerely,
[redacted]

Dear D[redacted]
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand that you would like to change your
reservation. We reviewed your issue and verified that you have been provided a
one-time exception to cancel your previous reservation for Trip Number
[redacted]. You were advised to go back to our website and select specific
flights you would like to have. We see that you booked another Name Your Own
Price reservation which is an undisclosed type of booking.
We apologize; however, the ticket you booked is
restricted. It cannot be changed, cancelled or refund.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Trip Number(s): [redacted]

Customer or Passenger's Name(s): [redacted] Worked last by: [redacted]
Dear [redacted],
We are writing due to the complaint you have filed with
the Revdex.com regarding your canceled reservation with [redacted].
We have reviewed your complaint and found our Fraud
Department found it necessary to cancel your reservation as there may have been
specific details on why they contacted you; however, we can provide you with
their phone number so you may follow up with them directly for more information
at ###-###-#### or ###-###-####. They
will get back to you within 1 business day.
Please note we cannot re-instate or refund the difference
in the new rate or the rate you purchased the canceled ticket at since
inventory and prices are constantly changing.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
[redacted]
Executive Offices

Trip Number(s): [redacted]   

Customer or Passenger's Name(s): [redacted]
 
Dear [redacted],
Thank you for contacting us regarding your vacation
package purchased under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund on your unused vacation package.
When purchasing your vacation package, we offered a link
to view the fare rules and restrictions of your airline ticket. It confirmed
your ticket was able to be exchanged for future travel with fees; however, no
refunds could be offered. We also confirmed the contract page that was
initialed showed the cancellation policies associated with your hotel
reservation stated for the room type and rate that you've selected, you are not
allowed to change or cancel your reservation. If you cancel your room, you will
still be charged for the full reservation amount. We are sorry to hear if the
passenger was unable to travel on the dates selected, but we are unable to
offer a full refund back to your credit card as requested.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
 
[redacted]
Executive Offices

minor-latin;"> 
RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund was issued.
Sincerely,
[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because:
 
As highlighted by you (Priceline ) on the message , You granted a "one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request." 
 
However, as I tried explaining to two representatives during my phone calls and my initial message through here, I've only received a $5 refund (travel insurance ) and I am still waiting for the $252.35. 
 
Sincerely,
 
[redacted]

Better...

Business
Bureau, Inc.
The consumer selected Priceline's Name Your Own Price service for
a property located in the areas labeled Hollywood, or Los
Angeles Airport (LAX).
We are sorry that the consumer is not satisfied with the location
of his/her Name Your Own Price accommodations at:

The
[redacted] Los Angeles Airport
5400 West Century Blvd
Los Angeles, CA 90045





Los
Angeles Airport (Lax)



Priceline tells consumer that we will find a room in a hotel
willing to agree to your offer price in the shaded area displayed on the
priceline.com website for the consumer's selected area(s).  The [redacted] Los Angeles Airport is
clearly located in the shaded area of the mapping guidelines for the area
labeled Los
Angeles Airport (Lax).
Consumers who prefer to stay in a particular location or particular property
have the option to visit our retail service, and choose his/her preferred hotel
and location from a list of competitive prices across a wide range of hotels.
We appreciate the opportunity to clarify.Sincerely,
N. D'Angelo
priceline.com
This contract for request number [redacted]49 was originally
initialed on 2014-04-30 21:35:50

Please
Review Your Request


















































4 Star Deluxe Hotel


Which hotel will I get?




Check-In Date:




Thursday, May 15,
2014




Check-Out Date:




Friday, May 16,
2014




Region




Los Angeles, CA - Central L.A.




City Areas:




Hollywood
Los Angeles Airport (LAX)




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




Tammy T. Wyant




Number of Rooms:




1




Guaranteed Amenities:




Indoor or Outdoor Pool, Fitness
Center, Restaurant, Business Center, Guest Score 7/10 or Higher




Number of Nights:




1













































Offer Price Per Room, Per Night:




US$ 125.00










Travel
Insurance:




US$
5.00






Subtotal:




US$ 125.00





Taxes and Service Fees:




US$ 27.78





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 152.78




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





We
Recommend Trip Protection


Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>


·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer
is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.







Initial Here:




I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Revdex.com,...

Inc.
The consumer selected a reservation at the [redacted] hotel,
located in the [redacted] international Airport area ([redacted]), at
[redacted]and requests a refund.
Attached hereto is a copy of the consumer’s initialed contract
page authorizing the terms and conditions of the selected purchase, including
the hotel name/address, [redacted], and cancel policy associated with
the consumer’s selected purchase.
We are sorry that the consumer’s selected purchase is non-refundable,
and we
appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com

Dear [redacted],
Thank you for taking the time to
contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted].
We are writing to let you know that
we have received your information in our Executive Offices.
We reviewed the screenshots that
you sent and verified that [redacted] website is showing a lower rate of $296.50.
However the screenshot shows that a rate code "BEST" was used to
obtain the lower rate. Since our Best Price Guarantee does not apply to fares
purchased through coupon promotions, loyalty and other "reward" programs,
we cannot process a refund of the difference through our Best Price Guarantee.
Since there are no other options I
can offer that would result in a different outcome for your issue, I’d like to
thank you for your time.
Sincerely,
[redacted]
Executive Offices

We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the...

opportunity to respond. According
to the consumer she contacted priceline on July 21, 2014 requesting to cancel
her reservation and was still charged for the reservation.
Our documented case history confirms that the consumer contacted
priceline on July 21, 2014 and requested confirmation of her reservation, and
did not request to cancel the reservation.
The following was sent to the consumer addressing this
matter.
Dear [redacted],
Thank you for taking the time to contact us regarding your reservation at the [redacted] for Request Number [redacted].
We understand that you would like to receive a refund for the reservation. We
reviewed your information and verified that you are not eligible for a refund.
Our records indicate that you only asked for confirmation of your hotel
reservation and did not request to cancel the reservation.
Your reservation
is past date and we are unable to issue a refund.
We are sorry we did not provide you the answers you were looking for and we
thank you for your time.
Sincerely,
[redacted]
Customer Relations Specialist
 
This
contract for request number 12144130380 was originally initialed on 2014-07-18
18:24:51










Please verify the following
information to continue with your request.




Please enter the
three-digit code that appears above your Visa card number as shown
below.





Hilton Wilmington Riverside








301 North Water Street
Wilmington, NC 28401





Check-In: Tue, Jul 22, 2014Check-Out: Wed, Jul 23, 2014Nights: 1 NightsRooms: 1 Room


Room Type: 1 King Bed - River View - Free Internet


FREE Cancellation:


until 12:00 PM on 07/19/2014






Hotel Freebies:


Free internet in room





Reservation
Name (Age 21 or Older)


Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.





















Room 1




First Name:




MI:




Last Name:
















Use
this name for all rooms









Summary of Charges





























Room Cost:


avg. per room, per night




$224.00




Rooms:




1




Nights:




1




Room Subtotal:




$224.00




Taxes & Fees :




$29.13


We've chopped fees on this
hotel.




Total Charges:
prices are in U.S. dollars




$253.13


Best Price Guarantee on this
hotel




Mandatory
fee of is collected at the hotel.







Important Information







































•




Room Description: 1 King Bed Riverview Flat Screen Hdtv-Mp3 Clock Radio
Complimentary Hi Speed




•




Rate Description: Websaver - Full pre-payment required upon booking




•




Hotel Freebies Details:


Free internet in room




•




Cancel Policy: Priceline will not charge you a change or cancel fee,
however this hotel has the following cancellation policy: For the room type
you've selected, you can cancel your reservation for a full refund up until
noon on Saturday, July 19th (local hotel time). If you decide to cancel
your reservation anytime between noon on Saturday, July 19th and noon on
Tuesday, July 22nd (local hotel time), the hotel requires payment for the
first night's stay. You will be charged for the first night's stay
including taxes and fees. Any remaining amount will be refunded to you.
Refunds or cancellations are not available after noon local hotel time on
your day of arrival (Tuesday, July 22nd).




•




Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not
be entitled to a refund.




•




Your credit card is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.


Your
PayPal account is charged the total cost above at time of purchase. Prices
and room availability are not guaranteed until full payment is received.




•




All rooms are booked for double occupancy
(i.e. 2 adults) and accommodations for more than two adults are not
guaranteed.




•




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.




























Initial Here:








I have read and agree to
abide by the Terms
and conditions and privacy policy.

Complaint: 10051794
I am rejecting this response because: I was on the phone and in contacted the company representative in less than 5 minutes after the submission.  When I first spoke with the lady she had to look for my submission, as it had just occurred.  This would be indicative of an error.  Because of the short turn around and the opportunity to indicate that an error occurred I believe that I am due a refund, particularly  given that this is a purchase in an amount over $25.00.  I also believe that the two dollars and thirty-five cent ($2.35) is not an adequate refund for at $214.00 purchase that was promptly identify and reported.
Sincerely,
[redacted]

Our record indicates that this matter...

has been addressed with the consumer and a refund was issued.
Sincerely,
N D[redacted]
Priceine.com

Dear [redacted]...

[redacted]
 
Thank you for your email, which we have received from the Revdex.com for your reservation booked under Trip Number [redacted].  We understand that you arrived at the airport and made your way to the [redacted] terminal, where you were advised that the flight was operated by[redacted] and you were unaware of the airlines schedule change/cancellation. We apologize for any inconvenience experienced due to the airline flight schedule change/cancelation. Our record indicates that a full refund in the amount of 168.40 USD was issued for the airline tickets, as well as a goodwill refund of $50 per ticket . Once again, thank you for getting in touch about this.
 
Sincerely,
 
[redacted]
Executive Offices
%3

RevDex.com, Inc.
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. We
contacted [redacted] on behalf of the consumer, and were advised that the car was
new and had less than 8000 miles on it. According to [redacted], the customer should
have contacted their Emergency Roadside Service to exchange the vehicle if he
was dissatisfied with vehicle. As a gesture of goodwill, [redacted] agreed to
process a $25.00 credit to the customer's credit card account. We are
sorry that we are unable to assist the consumer any further in this situation
and suggest that the Bureau/consumer contact the [redacted] directly concerning the consumer’s claims.
Sincerely,
[redacted]
priceine.com

Complaint: [redacted]
I am rejecting this response because:
Priceline Travel, being the inherently dishonest company that it is, have STILL not addressed either the complaint/grievance regarding their scam website, or their employees of dubious character that called me with a ruse regarding my banking information. They have for a second time now chosen to ignore this. I has even spoken with [redacted] regarding Priceline and this incident/issue. EVEN THEY are stating they can't fathom why Priceline is behaving in this disgusting manner! 
Well, I am NOT going to just go away and hand them money, having been provided with no service whatsoever. THAT IS PURE THEFT on the part of Priceline. I am sick and tired of corporations thinking they can just push people around. They probably think that because I have a long foreign name that it means I'm illiterate and, or I will just go away and forget about the scam they pulled! Priceline could not be more wrong! I want my money back from these thieves immediately! 
Sincerely,
[redacted]

[redacted].com
discloses prior to purchase, that resort fees are not included in your offer
price.
 
[redacted]
does not collect resort fees. Resort fees are charged by, and paid directly to
the hotel.
 




On each
consumers’ contract page (including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this matter labeled
under Important Information.
 
Important
Information
 
·       
The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel to
the customer at checkout.  These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in your offer price.
 
The charges hyper link further discloses the
following information.
Hotel
Charges
Depending
on the property you stay at you may also be charged (i) certain per person, per
room or percentage based mandatory hotel specific service fees, for example,
resort fees (which typically apply to resort type destinations and, if
applicable, may range from $10 to $40 per day), energy surcharges, newspaper
delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or
(ii) certain optional incidental fees, for example, parking charges, minibar
charges, phone calls, room service and movie rentals, etc. These charges, if
applicable, will be payable by you to the hotel directly at checkout and are
not included in your room rate. Please contact the hotel directly as to whether
and which charges or service fees apply.
These fees
are incurred whether the consumer purchases the hotel room reservation via the
[redacted].com website, or directly through the property.
 
I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
[redacted].com
$
[redacted]
CONTRACT PAGE
! ?
4-Star hotel in the [redacted] Area
Your room: 1 BEDROOM SUITE - KING BED + QUEEN SOFABED
Amenities: Swimming Pool, Business Center, CONDO
Guest Score: 8+
Check In:
 
 
Fri, Jul 03, 2015
Check Out:
 
 
Sun, Jul 12, 2015
Rooms:
 
 
1 room for 9 nights
Room Rate:
 
 
$95.00 per room/night
Taxes & Fees:
 
 
$159.75
Discount:
 
 
($42.75)
Room Total:
 
 
$1,014.75 $972.00
Promo code applied: mobile5
Guest Info
   (Room 1)
[redacted]
IMPORTANT INFO PAGE
T axes and Fees
Amount: $159.75
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred. Refunds are not allowed.
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
View taxes, f ees & cancellation policy
   ?
continue
We want you to love your hotel. So please read this important stuff.
All rooms will accommodate up to 2 people.
 
 
Special requests (including preferences
for smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed by [redacted].
Reservation is guaranteed for arrival on the confirmed check-in date only. If you do
not check-in on the first day of your reservation and you do not alert the hotel in
advance, the remaining portion of your reservation will be canceled and you will not
be entitled to a refund.
The hotel that is booked may or may not be one that you have seen during a hotel
search on [redacted]. Any sorting or filtering options previously used will not apply to
this request.
The reservation holder must present a valid photo ID and credit card at check-in. The
credit card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkout. These
charges
   may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through [redacted] are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
If your request is accepted, [redacted] will immediately charge your credit card the total
cost of your stay. Rooms purchased through [redacted] cannot be cancelled, changed
or transferred and refunds are not allowed. If your request is not accepted, your credit
card will not be charged. Prices are not guaranteed until purchase is complete.
I have read, accept, and agree to abide by [redacted].com's terms and conditions and privacy
policy.
Initial Here to Accept