Priceline.com

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.  We are sorry that the hotel was unable to accommodate the consumer’s reservation.  Priceline offered the consumer the option to receive a full refund or, re-accommodate the reservation at an alternate property -The [redacted] [redacted]. The following correspondence was sent to the consumer concerning this matter.
 
Dear [redacted],Thank you for using priceline.com for your recent hotel reservation. Our records indicate that your reservation for request number [redacted] was booked at the [redacted] NEAR [redacted]. The [redacted] NEAR [redacted] has informed us that they will be unable to accommodate your reservation. We can, however re-accommodate your reservation at the [redacted] [redacted].The [redacted] [redacted] is located at [redacted], [redacted].Their phone number is ###-###-####.Your new confirmation number(s): n/a.The [redacted] [redacted] is a 2 star level hotel, in the downtown area.If you would prefer to cancel your hotel reservation you may do so as long as you contact us 24 hours before check in date.If you have any questions, please contact our customer service department at ###-###-####.We do appreciate that you can choose from a number of services with priceline.com while planning your travel needs.Sincerely,The Priceline.com Customer Relations team

RevDex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.
Priceline offers a variety travel service options, including
our Retail service where consumers have the option to select specific room type
accommodations. When selecting a reservation, and prior to purchase, the
consumer is provided with the terms and conditions associated with each
reservation.
In this case the consumer selected an Express Deals/Name Your Own
Price reservation that provided greater savings and less
flexibility.
On each
consumer’s contract page, we place the following disclosure regarding this
issue labeled under Important Information.
Important Information


All rooms will accommodate up to 2 people. Requests
for bed types (King, Queen, 2 Doubles, etc.) or other special
requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel
and cannot be guaranteed by Priceline.






















Can I request a
specific room type?


Depending on the reservation you make, you
may have the option to request a specific room type.


When you make a reservation using our
Retail service, you can select a specific bed type.


When you make a reservation using our Name
Your Own Price (or Express Deals when available) you will not be able to select
a specific room type through Priceline.


All rooms will accommodate up to 2 people. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or
non-smoking rooms) should be requested through your confirmed hotel and
cannot be guaranteed.


We are sorry that we are unable to assist the consumer any
further in this situation.





Sincerely,


[redacted]


priceine.com

Complaint: [redacted]
I am rejecting this response because:
Dear Revdex.com,
This was the reply I got from Priceline:
"The card application has to go through a review process and is subject  to credit approval. If you were approved for the Priceline Rewards [redacted]  Card, you will receive your credit card in the mail within 10 business days from the date you were approved. If you were signed in to your priceline profile at the time you were approved, the credit card  information is stored in your profile under the payment info section.  You may use the credit card to make a purchase at any time on our  website. If you were not signed in to your profile at the time you were  approved, you will need to wait until you receive the credit card in the  mail to use it on any purchase. We apologize that we will be unable to provide your request for an immediate $50 cash back. The $50 bonus comes in the form of a statement credit."
While I was grateful for their apology, the crux of the matter is, the statement on the payment page said, "Get $50 of your current purchase," which is clearly impossible, due to the above requirements regarding obtaining a Priceline credit card, and whether or not you were signed in at the time, which also isn't mentioned on that payment page. I therefore still submit this is false advertising, designed to get people to apply for the [redacted] card, which, does impact people's credit history if they're denied. All I'm asking if that they admit this small piece of their advertising puzzle is misleading, grant me my $50, so we can all move on here.
Sincerely,
[redacted]

From: [redacted] Sent: Wednesday, July 06, 2016 1:02 PMTo: [email protected]: Complaint [redacted]Good afternoon,Priceline has informed me that they will meet my request. If there is anything else I need to do to close the...

complaint, please let me know.Thanks,Sent from my iPhone

Our record indicates that $943.05  was refunded on 3/8/16 to the credit card ending [redacted]. The consumer was also provided with an added a $100 on board credit as a gesture of goodwill.
 
class="MsoPlainText">

RevDex.com, Inc.
According to
the consumer, she/he did not authorize the purchase of travel services with
priceline.com.
The consumer
is unable to provide any details of the purchase and states:
 “The person who wrongfully was
allowed to purchase tickets with my credit card (without any other confirmation
of my information from that person) would be the person who has that
information, not myself the person who's credit card was used.”

Desired Settlement:




“I would like my money put
back in my bank account and priceline.com required to require more
information from credit card consumers, even just a billing address”
   


In
cases where unauthorized charges are placed on a credit card account, as
alleged by the consumer, the credit card holder must report the claim to the
credit card-issuing bank.              The
bank will investigate the credit card holder’s claim,
and priceline will always assist with any credit card investigation inquires.
We are
sorry that we are unable to assist the consumer in this situation.
Sincerely,
N [redacted]
priceline.com

Dear Mr. [redacted],
Roman">
 
We wanted to take this time to contact you regarding your
Revdex.com concern which we received in our Executive Offices.
 
We understand that you had concerns in using the
Priceline [redacted] credit card right after applying and the $50 Bonus. You were
right that if you applied for and were approved for the Priceline Rewards [redacted] Card, you will receive your credit card in the mail within 10 business days
from the date you were approved. However, if you were signed in to your
Priceline profile at the time you were approved, the credit card information is
stored in your profile under the payment info section.
You may use the credit card to make a purchase at any
time on our website. If you were not signed in to your profile at the time you
were approved, you will need to wait until you receive the credit card in the
mail to use it on any purchase. 
 
The $50 Bonus comes in the form of a statement credit.
When Barclay?s sends you your first credit card statement, you will see a
credit of $50 in the statement summary. If you have additional questions, you
will need to contact Barclay?s customer service team directly for further
assistance. Their phone number is: [redacted]. Their website address is: [redacted]
 
We truly apologize that we will be unable to guarantee
the prices on our website. Our booking system is linked to our travel partners'
booking system, just as any other Internet travel service or travel agency.
Rates can change by the day, hour and even minute based
on supply
(availability) and demand and we are unable to hold a
certain reservation price for you.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. [redacted],
Roman">
 
We wanted to take this time to contact you regarding your
reservation at
the [redacted] booked under Trip Number
[redacted].
 
We are writing to let you know that we have received your
RevDex.com concern in our Executive Offices. As we
understand, you
canceled your reservation online due to illness and you
would like to be
refunded for the cancel fee.
 
We have reviewed this concern and verified that you
canceled your
reservation online last March 19, 2015 and was charged
for a one night
cancel fee of $185.21. We contacted the hotel to request
a refund of the
cancel fee and they agreed to refund you in full. We
processed a refund
of the cancel fee in the amount of $185.21 back to the
same card that
was used to place the request. Your refund will be
processed by our
system within one business day and your bank will post
the refund back
to your account. Bank processing time varies so please
check with them
if you don't see the refund posted to your account within
the next few
days.
 
We apologize for the inconvenience and thank you for
giving us the
opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
 
We have received the consumer’s additional
comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Please note that rental car rates are
constantly changing based on availability at the actual time of purchase.
Prices are not guaranteed until the reservation is booked.  We are
sorry that the consumer was unable to obtain confirmation, and we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

face="Times New Roman">

I am in receipt of
the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond. The consumer is disputing the airfare/exchange fees associated
with his Published Price airline ticket purchase with [redacted] Airlines.  Please note that the consumer’s
transaction was between him and the airline, which is the merchant of record
and charged the consumer’s credit card account for the airline ticket
purchase. Please note that the ticket prices are governed by the airlines
directly. The fare rules associated with the consumer’s ticket determine
whether it can be refunded or exchanged. Since these rules are governed by
the airline, the consumer may contact them directly at [redacted] for
record locator number [redacted] and ticket number [redacted]. Attached hereto is a copy of the consumer’s contract page
authorizing the non-refundable, non-changeable terms and conditions of the selected
reservation. I
appreciate the opportunity to clarify.

Sincerely,
[redacted]
priceline.com
 

This contract for request number [redacted] was originally initialled on Thu Nov
27 20:45:36 EST 2014




Trip Summary for [redacted]
Name
must match photo ID. Please verify spelling and edit name
if necessary.



We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.


Name Your Own Price
and Save Cash
We have a one-way flight available that will save you cash. Enter
an offer and we will see if an airline accepts your offer.
Total charges, including taxes and fees,are displayed on the following
page.

Preview Offer

































Departing Flight Information - Monday, December 29, 2014

Flight [redacted]
2h 59m, 1025 mi

From[redacted]
[redacted]Departs: 11:25 AM

To[redacted]
[redacted]Arrives: 1:24 PM

AircraftBoeing 737-800 (Jet)
Economy/Coach Class

Returning Flight Information - Friday, January 2, 2015

Flight 243
2h 35m, 1025 mi

From[redacted]
[redacted]Departs: 7:00 AM

To[redacted]
[redacted]Arrives: 10:35 AM

AircraftBoeing 737-700 (Jet)
Economy/Coach Class

 












Passenger
and Ticket Information

[redacted]Seat Preference
Flight 244: Window Seat Requested
Flight 243: Window Seat Requested


Ticket Type:Electronic

Summary of Charges
































Airline Ticket Cost:

$413.00 per ticket


Add Trip
Protection
Trip Protection
is a smart decision!
See Details
 

Airline Ticket Taxes & Fees:

$28.20 per ticket

Airline Ticket Trip
Protection:

Declined+ Add now Recommended!

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$441.20

Total Trip Cost:
(All prices are in US dollars)

$441.20

Baggage fees
are not included in your trip cost.

Important
Information






















•

Change
penalties/restrictions apply. Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

If you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservation. No refunds will be granted for the unused
portion of your trip.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.



 










Initial Here:
**
 


I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence.  We are sorry that we are unable
to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear Ms. Brock,
We wanted to take this time to contact you in regards to
your hotel reservation at the Holiday Inn Hotel And Suites St Augustine
Historic Dist. booked under Trip Number 25716956349.
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
booked a hotel reservation with the hotel directly over the phone and the
reservation was $17.00 less compared to your reservation with us. We checked
the hotel's website online and they are offering a higher rate compared to your
reservation with us. We also checked our system and verified that at the time
of your booking, the hotel was offering a higher rate compared to your nightly
rate for your reservation. We apologize, however, we cannot apply our Best
Price Guarantee for your reservation.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
[redacted]
Executive Offices

Dear Vicki,
Thank you for taking the time to contact us regarding your
reservation at the [redacted] for Request Number
[redacted]83.
We reviewed your information and verified that you are not
eligible for a refund. Our records indicate that you did...

not asked the agent
before the booking that you needed a hotel that does not charge a pet fee. Your
cancellation policy also stated that the reservation is non
refundable.
We apologize for the inconvenience and regret being unable to
assist you further.
Sincerely,
Jasper B.
Customer
Relations Specialist

Hi. Please see the response below we have sent to our customer. Thanks.
 
[redacted]
150);"> 
Thank you for taking the time to contact us regarding your reservation at The [redacted] for Trip Number [redacted]
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting for a full refund of your booking because the hotel you received does not have a casino.
 
Our website provided a general description of the area you selected and does not necessarily mean that all properties within the area has a casino. We carefully reviewed your records and found that you booked an [redacted]s Deal reservation that does not guarantee a casino for the property that will accept your request.
 
We are sorry; however, you have a restricted reservation. Prior to booking your request, we presented you with a Contract Page to review. The contract has the information that once book, the reservation cannot be changed, cancelled or refunded.
 
For future reference, this concern and all communication regarding the reservation has been noted.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you found a less expensive room rate
from the hotel's website. We reviewed the link that you provided to our chat
agent and verified that the hotel's website offers the same itinerary for
$45.00 a night which is $51.00 including taxes. Since the hotel's rate is
higher compared to what you had booked with Priceline, we cannot refund the
difference through our Best Price Guarantee. We also verified that you saved
24.44% by booking your reservation with us.
 
You reservation is restricted, it cannot be changed,
cancelled or refunded. Your travel insurance only protects against issues such
as illness, injury, and death. Therefore, we cannot make an exception to your
reservation.
 
Since there are no other options I can offer that would
result in a different outcome for your issue, I?d like to thank you for
emailing us today.
 
Sincerely,
 
[redacted]
Executive Offices

According to the consumer,
he booked a rental car reservation and was unaware that...

his wife had also
booked a rental car reservation for the same trip. The consumer states that the
reservations are duplicates and therefore requests a refund.
 
“My wife ([redacted]) had already
made a rental car reservation (confirmation # [redacted]), that I did not
know, and I also booked a rental car reservation, resulting in a double-booking
for the same trip”
 
The priceline.com system
is able to identify duplicate reservations, and therefore declines any
duplicate or identical reservation requests.
 
Upon review of the two reservations
provided by the consumer, reservation #[redacted], and confirmation #
[redacted], or request #[redacted]; we have confirmed that the two
reservations are not identified as duplicate or identical reservations.
 
Attached hereto is a copy of the initialed contract page authoring the
terms and conditions for each rental car reservation indicating different
drop-off dates, 22 day rental vs. a 9 day rental, as well as different car
types and driver information.
 
This checkout page for trip number [redacted] was submitted
on 2014-11-30 16:22:39
·       
Premium
Car with Unlimited Mileage
·       
Pick Up/Drop Off: [redacted]
·       
Pick-up Date & Time: Friday, December
19, 2014, 11:30 PM
·       
Drop-off Date & Time: Saturday, January
10, 2015, 09:00 AM
·       
Driver Info: [redacted], Age: [redacted]
 
This checkout page for trip number [redacted] was submitted
on 2014-11-30 16:28:37 (#[redacted])
·        [redacted] with Unlimited Mileage
·       
Pick Up/Drop Off: [redacted]
·       
Pick-up Date & Time: Friday, December
19, 2014, 11:30 PM
·       
Drop-off Date & Time: Sunday, December
28, 2014, 11:00 AM
·       
Driver Information:  [redacted]
 
 
I am sorry that the consumer’s selected reservations are non-refundable
and we are unable to assist with the requested refund.
 
Thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
 
 
 
 
This checkout page for
trip number [redacted] was submitted on 2014-11-30 16:22:39









 


·       
5
·       
4

·       
AUTO
·       
AC
Unlimited Mileage
Premium
Car with Unlimited Mileage
 
Pick Up/Drop Off: [redacted]
 
Pick-up Date & Time: Friday, December 19, 2014, 11:30 PM
Drop-off Date & Time: Saturday, January 10, 2015, 09:00 AM
 
Driver Info: [redacted], Age: 25 and over
Rental Car Company:
Total Charges 22 Days at: $85 /day


Total: $2,126.88
Summary of Charges
Your Bid Per Day: $85 (per day)

Total Rental Days:22
Subtotal:$1,870
Taxes and Fees: (details)$256.88
Total Charges: $2,126.88 Prices are in US dollars.

Traveling
with a child or infant? Add a child seat
Don't Forget
Collision Damage Insurance!
Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
 
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
 
·       
If your offer is
accepted, we will immediately lock in your reservation and charge your form
of payment. If your offer is not accepted,
you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
 
[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy. [redacted] (
[email protected] )

 
 
 
 
 
 
 
 
 
 
#[redacted]
This checkout page for trip number [redacted] was submitted on 2014-11-30
16:28:37












 


·       
5
·       
2

·       
AUTO
·       
AC
Unlimited Mileage
Midsize
SUV with Unlimited Mileage
Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Friday, December 19, 2014, 11:30 PM
Drop-off Date & Time: Sunday, December 28, 2014, 11:00 AM
Rental
Car Company:
Total Charges 9 Days at: $20 /day


Total: $285.7
Summary of Charges
Your Bid Per Day: $20 (per day)

Total Rental Days:9
Subtotal:$180
Taxes and Fees: (details)$105.7
Total Charges: $285.7 Best Price Guaranteed Prices are in US dollars.

Driver Information:  [redacted] M  Prendergastcarroll
Driver's age at pickup

The rate
you selected is for drivers age 25 and over. If you are under the age of 25
and would like to name your own price® for a rental car please click here.
We were
unable to find a rental car company who rents to drivers under the age of 21
in the location you have selected. For more information, please see our driver age FAQ.

Traveling
with a child or infant? Add a child seat
Don't Forget
Collision Damage Insurance!
Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
 
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your
request is successful, Priceline will immediately lock in your reservation
and charge your form of payment. If your reservation is not successfully
booked, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
Prices
are not guaranteed until booking is completed.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
 
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.












[redacted]

 

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?Proof of round trip travel Local renter



The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.

Dear [redacted],
Thank you for taking the time to contact us regarding...

your vacation package
reservation at the [redacted] North for Trip Number [redacted].
We are writing to let you know that we have received your message in our Executive
Offices.
We understand that you have requested a 3-star hotel. However, you are
confirmed at the [redacted] North, which is a 2-star
hotel. In addition, upon arrival at the hotel, the room you received is a
handicapped room.
We have contacted [redacted], a Front Desk personnel at the [redacted] North. She advised yesterday, August 14, 2014, that all you have to do
is to approach the front desk and they will move/provide you a different room.
She also verified that they are still waiting for you at the front desk so that
they can assist and provide you a non-handicapped room.
Please note that the rate you purchased is non-refundable. You have selected
the [redacted] North, a 2.5 star hotel, when you submitted
the reservation. The room type that was selected during the booking process,
Best Package Rate, will comfortably sleep up to 1 person. This means that the
room assignment is not guaranteed until arrival at the hotel and is subject to availability.
Requests for special needs (including preferences for smoking or non-smoking
rooms, bed/room type) should be requested through your confirmed hotel and
cannot be guaranteed. This information was presented to you prior to purchase
when you were asked to review your reservation, including the terms associated
with cancellations or changes, the name of the hotel selected, the star rating
and the room type. When you purchased your reservation you agreed to those
terms. Therefore, your reservation is non-changeable, non-cancelable and
non-refundable.
We apologize for the inconvenience and hope you find this information helpful.
Sincerely,
[redacted]
Executive Offices This
contract for request number [redacted] was originally initialed on 2014-08-11 02:59:26

[redacted] North






Guest Rating: 8.5 / 10


[redacted]
[redacted]


Distances are calculated in a straight line from point to
point6.7 miles from [redacted]


Check-In: Wed, Aug 13, 2014Check-Out: Sun, Aug 17, 2014Nights: 4 NightsRooms: 1 RoomPersons: 1 Adults


Room 1: [redacted]


Room Type: Best Package Rate


· 
Freebies: Free breakfast, free internet in room and free
parking



Flight
Details


We've Selected a Discount Flight
for this Package. Your exact flight times and airline will be shown to you
after your purchase is complete.


































Departing Flight Information -
Wednesday, Aug 13, 2014





details




Departs:
[redacted]
[redacted]
Departs any time between 6am - 10am




Arrives:
[redacted]
[redacted]




Airline:
Priceline Partner Airline
- Jet Aircraft
non-stop




Returning Flight Information -
Sunday, Aug 17, 2014





details




Departs:
[redacted]
[redacted]
[redacted]




Arrives:
[redacted]
[redacted]




Airline:
Priceline Partner Airline
- Jet Aircraft
non-stop




Passenger and Ticket Information




Passenger 1:
[redacted]






Ticket Type:




Electronic Tickets will be
issued for this flight




Rental
Car Details





Economy Car
Chevrolet Aveo, Hyundai Accent or similar
(make/model not guaranteed)


4 and 2


Unlimited Mileage, Automatic, Air
Conditioning





















Driver:




[redacted]




Location:




[redacted]
[redacted]
[redacted]



Drop-Off:




Sun, Aug 17, 2014




Summary
of Charges

















Room 1:
[redacted]






Nights:




4




Total Price for 1 person
prices are in US dollars




$768.15






Important Information





Hotel Cancellation Policy: For the room
type and rate that you've selected, you are not allowed to change or
cancel your reservation. If you cancel your room, you will still be
charged for the full reservation amount.


Your hotel reservation is
guaranteed for arrival on the confirmed check-in date.


The room type you've selected
will comfortably sleep up to 1 person.



Hotel Freebies:



·   Free breakfast, free internet in room and free parking




The reservation holder must present a valid photo ID and credit
card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged
by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional
(parking, phone calls or minibar charges) and are not included in the
room rate.


Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Your tickets will be
round-trip, coach-class tickets issued on one of priceline's package
airlines. Your trip will start between the departure times noted in the
itinerary above, and flights will be scheduled to arrive at your final
destination no later than midnight local time.


You will be issued electronic
tickets for this trip. Remember to bring a valid government issued photo
ID with you to check-in. If you are traveling outside the US you'll
almost always need a passport.


You must fly on the flights
assigned to you. Upgrades and standbys are not available. If you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservation. If any part of the ticket is unused it
has no value after ticketed departure time.



This vacation package cannot be changed,
cancelled, transferred or refunded due to our travel partners'
policies.


Only [redacted] will be
able to pick-up the rental car at the counter. [redacted] will be
required to present a valid driver's license and a valid credit card or
debit/check card in their name with a minimum of $200 available credit
as a security deposit on the vehicle.


Your package does not include
vehicle liability, collision or personal accident coverage for your
rental car. You should determine if you have insurance coverage prior to
pick-up. Additional insurance can be purchased at the rental counter.
















 

[redacted]
[redacted]

priceline.com's terms and conditions, privacy policy.

Complaint: [redacted]
I am rejecting this response because:
When we called the eight hundred number associated with this
site we got price line customer service. It was price line that had the
information and called the hotel.  The
hotel said the price line seemed to be the parent company.
 
Sincerely,
[redacted]

Dear Ms. [redacted],

face="Calibri">
Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand that you were unable to use your reservation due to a security deposit charged at the hotel. We stated on your contract page that the reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. We apologize; however, your reservation is non-changeable, non-cancellable and non-refundable.
I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.
Sincerely,
Frich A[redacted]
Executive Offices

Dear Ms. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your hotel reservations at [redacted] and
the [redacted] for Trip Numbers [redacted] and [redacted],
respectively.
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you are requesting a full refund for
your reservations as you believe they are not located within the area that you
have requested.
 
Our records indicate that you first submitted a request
for a hotel in the [redacted] - [redacted] via the [redacted] option (Trip Number [redacted]).
We have confirmed that the [redacted] is located within the shaded area labeled [redacted] - [redacted].
When you purchased your reservation you agreed to the  non-refundable, non-changeable terms and conditions
associated with your selected reservation.
As a courtesy, and a one-time exception, we broke our
contract with our travel partner for a fee allowing you to resubmit  your  reservation for the [redacted]) area. The fee offsets charges imposed by our travel
partners for the cancellation of a non-refundable reservation and are consistent
with the fees charged by the travel partners themselves. We are not able to
refund the fee(s).
 
In addition, the [redacted] is located
within the selected/designated area, [redacted], that was
displayed during the request process. Please note that the rate you purchased
for this reservation at the [redacted] [redacted] is non-changeable,
non-cancelable and non-refundable.
 
Therefore, we are unable to process an additional refund
for these hotel bookings.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
[redacted]
Executive Offices