Priceline.com

The  consumer purchased a Published Price Airline ticket with Lufthansa Airlines. Lufhansa is the merchant of record and provided the following response to the consumer. The cosnuer must contact Lufthansa directly for any further assistance regarding this matter.
Dear Lufthansa...

Customer,
Per your request we have reviewed the possibility
of a refund of the unused portion(s) concerning the passenger/ticket number
shown above. The one way published fare for the portion of the ticket used from
San Francisco to Delhi far exceeds the total original amount paid including
taxes on the discounted round trip fare. As such, there is no refund or
residual value to this ticket.
We regret that we cannot offer a more
positive reply.
Sincerely,
Kathryn R. LLewellyn
Refund Specialist-
Revenue Integrity USA
Lufthansa German Airlines
NYCEA/P-R
[redacted]
[redacted]
Phone: +[redacted]
Fax: [redacted]

Complaint: [redacted]
I am rejecting this response because:
Your website never offered a page that cofirms selections made. There was no page that said "here are the selections we show:"  I also am alleging that your website changed the dates erroneously. Your website is flawed to say the least and it has cost me $222. Your business has done nothing to care about me, the consumer and even while sspeaking through the Revdex.com, you still use words like "sorry", and "appologize" while offering nothing in the way of restitution for the customer. At this point I will consider this money stolen from me, the Priceline.com will be treated as a criminal from now on. I have joined a class-action lawsuit against your website. I will continue to encourage the many others in social media that are having similar issues to join me as well. You will lose much more than $222. 
Good day to you.
[redacted]

Hi. Please see the response below that we sent to our customer:
 
Dear [redacted]
Thank you for taking the time to contact us regarding your hotel reservation at...

the [redacted] [redacted] - Coliseum under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. We are sorry to hear about your loss, and we understand your request for a refund of the fee you were charged to cancel your reservation.  We apologize for any confusion; however, your cancellation policy stated the option to cancel your reservation for a full refund was only available prior to noon on October 12, 2016. Because you booked the reservation after that time, the option to cancel for a full refund was no longer available for the rate that you selected. The cancellation policy was presented to you prior to booking the reservation, and it indicated to us that you agreed to these terms when you chose to proceed with your purchase.  As a compromise, we reached out to our hotel partner to request for an exception on your behalf. I am glad to inform you that we were able to obtain a one-time courtesy from the hotel to refund your cancel fee. The refund for $178.36 will be processed through our system within one business day. If you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time. Thank you for choosing us. Again, please accept our deepest condolences on your loss. Sincerely,
[redacted]
[redacted]
HTML
e Offices

Dear [redacted]
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip Number [redacted]
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund on your unused hotel reservation.
We reviewed your reservation details and confirmed when
you originally contacted us with concerns that the hotel was offering accommodations with one king bed in each
room, and you wanted two beds in each room, we contacted the hotel on your behalf and were informed that accommodations with two
beds in one room would incur an
additional fee of  $30. However, you chose
to decline the option, and stated you would dispute the charges with your
credit card company.  
Once the consumer initiates a dispute with the credit
card issuing bank, as customary with airlines/hotels, the reservation is
cancelled in the event the dispute is won by the customer. We are sorry if you
did not use the reservation and the dispute was lost; however, we are unable to
offer a refund  as requested. Your
reservation is truly non-changeable, non-refundable and non-transferable.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
 
[redacted]
Executive Offices

Priceline.com
is a travel...

agent, and as such, makes hotel room rates available on behalf of
the hotels. With our
Published Price service, consumers have the option to shop and compare room
rates as well as quality/guest reviews prior to purchase.
The consumer
selected a Published Price reservation from a list of properties and room
rates, including guest reviews about the overall quality, cleanliness,
location, and amenities for the property. Upon review of this information, the
consumer chose to select the [redacted]
We are sorry
that the consumer is not satisfied with the quality of his/her accommodations
at the [redacted] and requests a refund. This matter clearly concerns
claims that can only be validated and addressed by the property selected by the
consumer. We are sorry that we are unable to assist the consumer any further in
this situation and suggest that the consumer contact the property manager of
the [redacted] at [redacted] concerning
any claims and for any additional assistance or
inquiries relating to the guest’s reservation.
Attached hereto is a copy of the consumer’s contract page authorizing
the terms and conditions of her selected hotel room accommodations at the Loews Royal Pacific Resort at [redacted].
We are unable
to assist the consumer any further in this situation.
 
Sincerely,
N. D’Angelo
priceline.com
This checkout page for trip
number 12954375382 was submitted on 2015-02-09 22:15:16







[redacted] Beach/West Palm

 
3651 W Blue Heron Blvd I-95
& Blue Heron Blvd, Riviera Beach, FL 33404
FREE Cancellation until 12:00 PM on 02/27/2015
Freebies:
Hotel Freebies:
Free
breakfast and free internet in room

Check-In: Sat, Feb 28, 2015Check-Out: Tue, Mar 3, 2015
Room Type:
Double Room with Two
Double Beds
- Booked for
double occupancy
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Friday, February
27th (local hotel time). If you decide to cancel your reservation anytime
between noon on Friday, February 27th and noon on Saturday, February 28th
(local hotel time), the hotel requires payment for the first night's stay.
You will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Saturday,
February 28th).


Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This
person must present a valid photo ID and credit card at check-in.




Room 1


First Name:


Last Name:

Use
this name for all rooms



//function to display same first ,Middle and last name for all the rooms.
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}
}//end function

//function to open pop up for Taxes and Fees.
function taxesFeesInfoPopup(IHGProperties,mTaxes,mFees, countryCode, pclnTaxApplied){
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if(napp == 'Y' || napp == 'y'){
window.location.href = "/hotel" + theRoomAction + "&mTaxes="+mTaxes + "&mFees="+mFees + "&pclnTaxApplied="+pclnTaxApplied +"&IHG="+IHGProperties + "&negotiatorapp=Y";
}else{
window.open("/hotel" + theRoomAction + "&mTaxes="+mTaxes + "&mFees="+mFees + "&pclnTaxApplied="+pclnTaxApplied +"&IHG="+IHGProperties,'DESC','toolbar=no,location=no,directories=no,status=...⇄
}
}

window.jQuery || document.write('<script type="text/javascript" src="/sharedapps/js/jquery-1.4.2.min.js"><\/script>')

window.jQuery().fancybox || document.write('<script type="text/javascript" src="/sharedapps/js/jquery.fancybox-1.3.4.pack.js"><\/script>')

Summary of Charges


























Room Cost: (details)
avg. per room, per night

$92.34

Rooms:

1

Nights:

3

Room Subtotal:

$277.02

Taxes & Fees :

$30.90
We've chopped fees on this hotel.

Total Charges:
prices are in U.S. dollars

$307.92
Best Price Guarantee on this hotel

Mandatory fee of
is collected at the hotel.

$(document).ready(function(){
$("a#mandatoryFee").fancybox({ 'hideOnContentClick': false,'zoomSpeedIn': 300, 'zoomSpeedOut': 300, 'overlayShow': true });
});
 


function tcPop() {
var tcUrl = "http://www.priceline.com/privacypolicy/terms_en.html?jsk=354a050a364a050a201502...⇄
window.open(tcUrl,'TermsAndConditions','toolbar=no,location=no,directories=no,st...⇄
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function privacyPolicy() {
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window.open(ppUrl,'PrivacyPolicy','toolbar=no,location=no,directories=no,status=...⇄
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I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important
Information
·     
Room
Description: 2 DOUBLE
BEDS NON-SMOKING ROOM WITH FREE CONTINENTAL BREAKFAST, FREE WI-FI, COFFEE
MAKER AND HAIR DRYER
·     
Rate
Description: Websaver
- Full pre-payment required upon booking
·     
Hotel
Freebies Details:
Free breakfast and free internet in room
·     
Cancel
Policy: Priceline
will not charge you a change or cancel fee, however this hotel has the
following cancellation policy: For the room type you've
selected, you can cancel your reservation for a full refund up until noon on
Friday, February 27th (local hotel time). If you decide to cancel your
reservation anytime between noon on Friday, February 27th and noon on
Saturday, February 28th (local hotel time), the hotel requires
payment for the first night's stay. You will be charged for the first night's
stay including taxes and fees. Any remaining amount will be refunded to you.
Refunds or cancellations are not available after noon local hotel time on
your day of arrival (Saturday, February 28th).
·     
Guarantee
Policy: Reservation is guaranteed for arrival on the confirmed check-in date
only. If you don't
check-in to the hotel on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.
·     
Your
credit card is charged the total cost above at time of purchase. Prices and
room availability are not guaranteed until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All
rooms are booked for double occupancy (i.e. 2
adults) and accommodations for more than two adults are not guaranteed.
·     
The
reservation holder must present a valid photo ID and credit card at check-in.
The credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the customer
at checkout. These charges may be mandatory
(e.g., resort fees) or optional (parking, phone calls or minibar charges) and
are not included in the room rate.










Initial Here:




I have read and agree to
abide by the Terms
and conditions and privacy policy.

Dear Ms. [redacted],
Roman">
 
We wanted to take this time to contact you regarding your
reservation at the [redacted] booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
requested for Bar Harbor but your reservation was booked for [redacted].
 
We have reviewed this concern and verified that you
received a hotel within the areas that you selected when submitting the
request. You also agreed that if your request will be accepted for your offer
price, it could not be changed or cancelled. This information was provided on
the contract page that you reviewed and initialed prior to booking. We
apologize; however, we will be unable to refund your reservation.
 
For your reference, we sent a copy of your contract page
on a separate email.
 
We apologize for the inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Priceline owes me a refund of over 837 dollars. After filing a complaint with Revdex.com, Priceline executive office has responded saying that the refund was processed back to me. The refund from Priceline to me was supposed to have taken place on the 1st of July. Unfortunately, it is now the eleventh and I no refund has been received. The refund might have bounced back to Priceline OR it might not have been sent at all, despite an email from the executive office claiming the opposite. Either way, the refund was not received. Please process the refund again. My Priceline itinerary number is The Revdex.com ID from my previous complaint is: ID # [redacted]- Priceline.com LLC. My priceline details: Trip Number [redacted] Thank you.
Sincerely,
[redacted]

Dear [redacted],
Roman" size="2">
 
We wanted to take this time to contact you in regards to
your rental reservation with [redacted] Rental booked under Trip Number
[redacted] .
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
were charged an extra fee for mileage by the rental car company for your
reservation. We reviewed your reservation in our system and verified that prior
to purchase you were advised the reservation includes unlimited mileage;
however, some rental car companies have additional restrictions regarding
mileage and [redacted] Rental's policy and rules information regarding local
renters were presented to you prior to purchase. We contacted [redacted]
Rental and they verified that you are a local renter. We apologize, however, we
are not able to provide you any refund.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: I DID purchase this car through Priceline at a bid I made !
And in Priceline's own response it shows I will be charged $352.51 including taxes & fees. 
I was charged a normal rate by [redacted] because the manager told me that Priceline DID NOT forward ANY amount that I was to pay for the rental. Priceline dropped the ball in this matter, and I want a refund of the overcharges that [redacted] charged me. 
Sincerely,
[redacted]

Our documented case history confirms that the consumer
purchased a Published Price airline ticket with...

[redacted] and contacted
priceline on Thu Sep 18,
2014 at 2:05:13 PM ET requesting a ticket exchange.
Upon review of the fare rules associated with
the consumer’s selected [redacted] ticket purchase, Priceline informed the
consumer of the additional collection required by the airline for the ticket exchange.
The consumer declined the option to exchange the ticket and the representative
informed the consumer that we are unable to waive any airline ticket exchange
fees.
The consumer again
contacted priceline later that day on Thu Sep 18, 2014 at 7:17:25 PM ET advising
that she missed her flight and requested a refund. The priceline representative
informed the consumer that her selected purchase is non-refundable.
Priceline discloses the following:
Important Information
We recommend
that you arrive at the airport a minimum of 90 minutes in advance of departure
for domestic flights, and at least 2 hours in advance of departure for
international flights. If you choose not to take your outbound flight, the
airlines will consider you a "no show" and will automatically cancel
the remainder of your reservation. Your tickets will not be honored and no refunds
will be granted for the unused portion of your trip.
Check-In Tips - Please verify
your flight check-in location with your ticketed carrier.  Due to enhanced security measures, you will
experience longer wait times at airports. 
Plan to arrive at the airport a minimum of 90 minutes in advance of
departure for domestic flights and at least 2 hours in advance of departure for
international flights.
In conclusion,
ultimately all issues concerning missed flights/late check-in issues must be
addressed directly with, and borne by the airline in question.  We are sorry that we are unable to assist the
consumer any further in this situation and suggest that the consumer contact [redacted] directly concerning any further claims.
Sincerely,
[redacted]
Priceline.com
This
contract for request number [redacted] was originally initialed on 2014-09-16 00:04:31

[redacted] - All Inclusive






Guest Rating: 8.0 / 10


[redacted]


Distances are calculated in a straight line from point to
point6.7 miles from [redacted]


Check-In: Thu, Sep 18, 2014Check-Out: Sun, Sep 21, 2014Nights: 3 NightsRooms: 1 RoomPersons: 2 Adults


Room 1: [redacted]


Room Type: Deluxe All Inclusive Accommodations In One King Or Two
Double Beds 38 Sq Meters 408sqft 21 Inch



Flight
Details


















































Departing Flight
Information - Thursday, Sep 18, 2014





Flight 687
4hr 25m, 1689 mi




[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]





0 Stops
Boeing 737
Economy/Coach





Flight 573
2hr 18m, 797 mi




Departs:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]






Operated by
[redacted]
[redacted]
[redacted]




Departs:
[redacted]
[redacted]
[redacted]




Arrives:
[redacted])
[redacted]
12:28 PM




0 Stops
Embraer 170/190
Economy/Coach





Flight 682
4hr 12m, 1689 mi




Departs:
[redacted]
[redacted]
6:48 PM




Arrives:
[redacted]
[redacted]
11:00 PM




0 Stops
Boeing 737-800
Economy/Coach




Passenger and Ticket Information




Passenger 1:




[redacted]
[redacted]
[redacted]



Ticket Type:




Electronic Tickets will be
issued for this flight




Summary
of Charges

















Room 1:




[redacted]




Nights:




3




Total Price for 2 people
prices are in US dollars




$1383.30 ($691.65/pp)






Important Information





Hotel Cancellation Policy: For the room type you've
selected, you can cancel your reservation for a full refund up until
noon on Tuesday, September 16th (local hotel time).If you decide to
cancel your reservation anytime between noon on Tuesday, September 16th
and noon on Thursday, September 18th (local hotel time), the hotel
requires payment for the first night's stay. You will be charged for the
first night's stay including taxes and fees. Any remaining amount will
be refunded to you.Refunds or cancellations are not available after noon
local hotel time on your day of arrival (Thursday, September 18th).


Your hotel reservation is
guaranteed for arrival on the confirmed check-in date. If you do not
check-in on the first day of your reservation and you do not alert the
hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.


The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate.


Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Seat requests and meal
preferences cannot be guaranteed. Fares are not guaranteed until
purchased.


You will be issued electronic
tickets for this trip. Remember to bring a valid government issued photo
ID with you to check-in. If you are traveling outside the US you'll
almost always need a passport.


If you do not take your
outbound flight, the airlines will automatically cancel the remainder of
your reservation. No refunds will be granted for the unused portion of
your trip.


This vacation package is subject
to the cancel/change
policy as defined by our travel partners.


The following amenities are
included in your all-inclusive package:More info
















 

[redacted]


I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy.

12pt;" class="MsoNormal">We
are sorry that the consumer was unaware that he had selected and authorized the
purchase of a non-refundable rental car service.  On each consumers’ contract page (including
the contract page in question), we clearly and conspicuously place the
following disclosure regarding this issue labeled under Important Information.
Important
Information
Once
you've reviewed your information above, please review the following rules
regarding rental cars issued through priceline.com:
·       
Priceline rental cars are non-refundable, non-transferable
and non-changeable even if the reservation is not used.
·       
If your offer is accepted, we will immediately lock in your
reservation and charge your credit card.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable, terms and conditions of his purchase.
 
 



We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-01-05
11:29:52
For a limited time only, get your car for $15.00/day.
We were unable to find a rental car company that would accept your price of
$10 per day. If you do not want to increase your offer price to $15.00, you can
click
here to Name Your Own Price® for a different car type.
4
2
AUTO
AC
Unlimited
Mileage
Economy Car with Unlimited Mileage

Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Monday, January
05, 2015, 11:30 AM
Drop-off Date & Time: Monday, January
19, 2015, 05:00 PM
Driver Info: [redacted] Age: 25 and over
Rental Car Company:
Total Charges
15 Days at: $15 /day
Total: $369.18
Summary of Charges
Your Bid Per Day:
$15 (per day)
Total Rental Days:
15
Subtotal:
$225
Taxes and Fees: (details)
$144.18
Total Charges:
$369.18
Best Price Guaranteed
Prices are in US dollars.
Traveling with a child or infant? Add a child seat
Add Child Car Seats (Optional)
You can request any of the child seat options below. These requests cannot be
guaranteed and additional
fees may apply at the counter. Contact the rental car company to confirm
availability.
0
Infant Child Seat For
infants less than one year and under 20 lbs
0
Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height
0
Booster Seat For
children weighing 40 to 80 lbs
Flight Information (optional)
This will be used by the rental car company to monitor flight delays.
What Airline are you Flying?
Your Flight Number:
-- choose
--
Don't Forget Collision Damage Insurance!
Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
Provides Primary Coverage
Includes cost of repairs
Cancel with 100% refund
Important Information
Once you've reviewed your information above,
please review the following rules regarding rental cars issued through
priceline.com:
Rental cars are non-refundable, non-transferable and non-changeable even if
the reservation is not used.
If your request is successful, Priceline will immediately lock in your
reservation and charge your form of payment. If your reservation is not
successfully booked, you will not be charged.
Additional charges may apply at the counter if you pick up or drop off the
car at a different date, time, or location than you requested for your
reservation.
Your reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
The rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
Only the driver will be able to pick up the rental car at the counter and
must present a valid driver's license in his/her name. An additional driver can
be added at the counter for a fee payable directly to the rental car company.
Prices are not guaranteed until booking is completed.
The driver will be required to present a valid credit or debit card in
his/her name for the refundable security deposit.
The amount for the refundable security deposit required at the rental
counter depends upon the car type, rental period, and optional items. Pre-paid
cards or cash will not be accepted for the security deposit. If the driver
provides a credit card for the security deposit, the security deposit will be
released back onto the card once the vehicle is returned. If the driver provides
a debit card for the security deposit, proof of round trip airline travel may be
required and any funds used for the deposit cannot be accessed until after the
car is returned.
[redacted]

I have read, accept and agree to abide by priceline.com's
terms and conditions and
privacy policy.

Complaint: [redacted]
I am rejecting this response because: 
It says cancelations are available very clearly before you click on the motel. Then in the fine print it changes the "policy"?! This is a bait and switch clearly. That room was no cheaper than the other rooms. You use giant red lettering to state cancelations are available then hide the change in a list of things . It's shady business practice!
Sincerely,
[redacted]

We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion.  Although
the consumer may have intended to add a night to an existing reservation, the consumer
clearly submitted a new reservation and was charged accordingly. Attached
hereto, is a copy of the consumer’s contract page authorizing the terms and conditions
for each purchase.
 We are sorry that we
are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com
This
contract for request number [redacted] was originally initialed on 2014-08-14 12:44:01




[redacted]
 
[redacted]


FREE Cancellation until 12:00 PM on 08/15/2014


Check-In: Sat, Aug 16, 2014
Check-Out: Sun, Aug 17, 2014


Room Type: 2 Queen Beds - Nonsmoking Room








Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Friday, August
15th (local hotel time). If you decide to cancel your reservation anytime
between noon on Friday, August 15th and noon on Saturday, August 16th (local
hotel time), the hotel requires payment for the first night's stay. You will
be charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on your day of arrival (Saturday, August 16th).


Reservation
Name (Age 21 or Older)


Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.
[redacted]
[redacted]
[redacted]
[redacted]
Summary
of Charges





























Room Cost:


avg. per room, per night




$99.00




Rooms:




1




Nights:




1




Room Subtotal:




$99.00




Taxes & Fees :





$17.18


We've chopped fees on this
hotel.




Total Charges:
prices are in U.S. dollars




$116.18


Best Price Guarantee on this
hotel




Mandatory
fee of is collected at the hotel.




Important
Information







































•




Room Description: 2 Queen Beds Non-Smoking / 294 Sq Ft Sweet Dreams
Experience Beds Alarm Clock With Mp3 Input / Cable Tv




•




Rate Description: Websaver - Full pre-payment required upon booking




•




Cancel Policy:
Priceline will not charge you a change or cancel fee, however this hotel
has the following cancellation policy: For the room type you've selected,
you can cancel your reservation for a full refund up until noon on Friday,
August 15th (local hotel time). If you decide to cancel your reservation
anytime between noon on Friday, August 15th and noon on Saturday, August
16th (local hotel time), the hotel requires payment for the first night's
stay. You will be charged for the first night's stay including taxes and
fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Saturday, August 16th).




•




Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not
be entitled to a refund.




•




Your credit card is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.


Your
PayPal account is charged the total cost above at time of purchase. Prices
and room availability are not guaranteed until full payment is received.




•




Pet Policy: PETS ALLOWED: MAX WEIGHT - 50 LBS/MEDIUM 50.00 USD
NON-REFUNDABLE FEE REQUIRED




•




All rooms are booked for double occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.




•




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges may be mandatory (e.g., resort fees) or optional
(parking, phone calls or minibar charges) and are not included in the room
rate.




























Initial Here:








I have read and agree to abide by the Terms and conditions and privacy policy.









This
contract for request number 12250682380 was originally initialed on 2014-08-14
13:07:56


Check-In: Fri, Aug 15, 2014



Check-Out: Sun, Aug 17, 2014



2 Nights




1 Room




>> change dates



[redacted]
[redacted]




















about
|



more
photos |



hotel
map |



guest reviews
|



amenities






With a central downtown location,
complimentary airport shuttle and an indoor pool, the non-smoking [redacted] - Downtown is an ideal place for our
guests who want to be near Omaha's most popular attractions.





rooms from


$99


per night













































































































































































































Choose Your Room





Your credit card will not be
charged for this room until the time of your stay. Lock in your room price
now...and pay later.






We've chopped booking fees at
this hotel to keep our bottom-line prices lower.





We guarantee the best possible
price on this room.










$99.00


per night




--------------------------------------------


1 King Bed - Nonsmoking Room | + room details



Flexible
Cancellation - See Details





















Room Details: 1 King Bed Non-Smoking / 294 Sq
Ft Sweet Dreams Experience Bed Alarm Clock With Mp3 Input / Cable Tv









$99.00


per night




--------------------------------------------


King Room - Non-Smoking | + room details






Freebies: Smart Deal



Non
Refundable - See Details




























Room
Details: King
Room - Non-Smoking - Offering A Tv With Cable Channels, This Room Includes
Free Toiletries And Ironing Facilities.


Room
Facilities:
Tea/Coffee Maker, Shower, Pay-per-view Channels, TV, Telephone, Air
Conditioning, Hairdryer, Wake Up Service/Alarm Clock, Iron, Radio, Desk,
Ironing Facilities, Free Toiletries, Toilet, Bathroom, Heating, Cable
Channels, Bath Or Shower









$99.00


per night






This
hotel was just booked by another customer at 12:44 PM today.





--------------------------------------------


2 Queen Beds - Nonsmoking Room | + room details



Flexible
Cancellation - See Details





















Room
Details: 2 Queen
Beds Non-Smoking / 294 Sq Ft Sweet Dreams Experience Beds Alarm Clock With
Mp3 Input / Cable Tv









$99.00


per night




--------------------------------------------


2 Queen Beds - Accessible
Nonsmoking Room | + room details


Flexible
Cancellation - See Details





















Room
Details: 2 Qn
Mobility Accessible Bathtub No Smok Sweet Dreams Experience Bed Alarm Clock
With Mp3 Input / Cable Tv









$99.00


per night




--------------------------------------------


1 King Bed - Accessible Nonsmoking
Room | + room details


Flexible
Cancellation - See Details





















Room
Details: 1 King
Mobility Access W/ Ri Shwr No Smok Sweet Dreams Experience Bed Alarm Clock
With Mp3 Input / Cable Tv





Your credit card will not be
charged for this room until the time of your stay. Lock in your room price
now...and pay later.




We've chopped booking fees at
this hotel to keep our bottom-line prices lower.




We guarantee the best possible
price on this room.









$99.00


per
night




--------------------------------------------


1 King
Bed - Accessible Nonsmoking Room | + room details


Flexible
Cancellation - See Details





















Room
Details: 1 King
Mobility Accessible W/ Bathtub No Smok Sweet Dreams Experience Bed Alarm
Clock With Mp3 Input / Cable Tv









$99.00


per
night




--------------------------------------------


Queen
Room - Non-Smoking | + room
details


Non
Refundable - See Details




























Room
Details: Queen
Room - Non-Smoking - Offering A Tv With Cable Channels, This Room Includes
Free Toiletries And Ironing Facilities.


Room
Facilities: Shower,
Bath, Pay-per-view Channels, TV, Telephone, Air Conditioning, Hairdryer,
Iron, Radio, Desk, Ironing Facilities, Free Toiletries, Fan, Toilet,
Bathroom, Heating, Cable Channels, Bath Or Shower









$139.00


per
night




--------------------------------------------


1 King
Bed - Nonsmoking Room | + room details


Flexible
Cancellation - See Details





















Room
Details: 1 King
Bed Deluxe Non-Smoking / 428 Sq Ft Sweet Dreams Experience Bed / 4-Seat Table
Alarm Clock With Mp3 Input / Cable Tv









$139.00


per
night




--------------------------------------------


2 Queen
Beds - Nonsmoking Room | + room details


Flexible
Cancellation - See Details





















Room
Details: 2 Queen
Beds Deluxe Non-Smoking / 428 Sq Ft Sweet Dreams Experience Bed / 4-Seat
Table Alarm Clock With Mp3 Input / Cable Tv









$139.00


per
night




--------------------------------------------


Non-Smoking
Larger King Room | + room
details





Freebies:
Smart
Deal



Non
Refundable - See Details




























Room
Details:
Non-Smoking Larger King Room - This Room Is Spacious.


Room
Facilities:
Tea/Coffee Maker, Shower, Bath, Pay-per-view Channels, TV, Telephone, Air
Conditioning, Hairdryer, Wake Up Service/Alarm Clock, Iron, Radio, Desk,
Ironing Facilities, Free Toiletries, Fan, Toilet, Bathroom, Heating, Cable
Channels, Bath Or Shower





Your credit card will not be
charged for this room until the time of your stay. Lock in your room price
now...and pay later.




We've chopped booking fees at
this hotel to keep our bottom-line prices lower.




We guarantee the best possible
price on this room.









$279.00


per
night




--------------------------------------------


1 King
Bed - Nonsmoking Studio Suite - Mini Fridge, Microwave | + room
details


Flexible
Cancellation - See Details





















Room
Details: 1 King
Studio Ste Non-Smoking / 594 Sq Ft Microwave / Minifridge / Sweet Dreams Bed
Wet Bar - Alarm Clock W/ Mp3 Input - Cable Tv









$279.00


per
night


only 4
left
at this rate







--------------------------------------------


King
Studio | + room
details


Non
Refundable - See Details




























Room
Details: King
Studio - Offering A Tv With Cable Channels, This Studio Includes A Small
Refrigerator, A Microwave And A Minibar.


Room
Facilities:
Minibar, Shower, Pay-per-view Channels, TV, Telephone, Air Conditioning,
Hairdryer, Iron, Radio, Refrigerator, Desk, Ironing Facilities, Free
Toiletries, Toilet, Microwave, Bathroom, Heating, Cable Channels, Bath Or
Shower, Coffee Machine









$299.00


per
night




--------------------------------------------


1 King
Bed - Nonsmoking Suite - Mini Fridge, Microwave | + room
details


Flexible
Cancellation - See Details





















Room
Details: 1 King
Bed / 2-Room Parlor Suite Non-Smoking Walk-In Shower / Cable Tv / Microwave
Clock W/Mp3 - Minifridge - Sweet Dreams Bed









$349.00


per
night




--------------------------------------------


1 King
Bed - Nonsmoking Suite - Mini Fridge, Microwave, Whirlpool | + room
details


Flexible
Cancellation - See Details





















Room
Details: 1 King
Presidential Ste Non-Smoking 653 Sq Ft Whirlpool Tub / Walk-In Shower / Cable
Tv Dining Table/Microwave/Minifridge/Cable Tv




Summary
of Charges









For many of our hotels, you're able to pay the hotel
directly at the time of your stay rather than up-front at the time of booking.
This new flexible feature is available at the hotel you have chosen.


x close


"Pay When You Stay SM" room


This is a "Pay When
You Stay" room. The hotel will bill you the amount shown below at the time
of your hotel stay.


The actual
charges for your hotel room are shown in the local currency below.






































Room Cost: (details)


avg. per room, per night




$99.00




Rooms:




1




Nights:




2




Room Subtotal:




$198.00




Taxes: Taxes & Fees:




$34.36


We've chopped fees on this hotel.




You Pay Today:




$0




Total Charges: Total Charges:




$232.36


Best Price Guarantee on this hotel





Mandatory Hotel Fee:




$null


- This
hotel fee is charged by property at checkout.




Total
Cost:


$232.36


*The
U.S. dollars estimates provided are based on the current exchange rate. The
hotel will determine the final total.



Reservation
Name (Age 21 or Older)


Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.





















Room 1




[redacted]
[redacted]
[redacted]









Important
Information
















































Room Description: 2 Queen Beds Non-Smoking / 294 Sq Ft Sweet Dreams
Experience Beds Alarm Clock With Mp3 Input / Cable Tv





Your reservation is for 2
nights, checking in on Fri, Aug 15, 2014 and checking out on Sun,
Aug 17, 2014 for 1 Room





Rate Description: Websaver - Full pre-payment required upon booking







Cancel Policy: Priceline will not charge you a change or cancel fee,
however this hotel has the following cancellation policy: For the room type
you've selected, you can cancel your reservation for a full refund up until
noon on Thursday, August 14th (local hotel time). If you decide to cancel
your reservation anytime between noon on Thursday, August 14th and noon on
Friday, August 15th (local hotel time), the hotel requires payment for the
first night's stay. You will be charged for the first night's stay including
taxes and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Friday, August 15th).




•


Please
note that this booking is being offered to you through our subsidiary,
Agoda.com.



Mandatory
Fee: This
hotel charges an additional . This fee will be charged to you directly by the
hotel. Mandatory fees are not optional and typically cover items such as
resort fees, energy charges or safe fees. The amount of the charge is subject
to change.



Guarantee
Policy:




Guarantee Policy: Reservation is guaranteed for arrival on the confirmed
check-in date only. If you don't check-in to the hotel on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.





Your credit card is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.


Your
PayPal account is charged the total cost above at time of purchase. Prices
and room availability are not guaranteed until full payment is received.





Additional
Information About the Room You Selected:



Important
Information From The Hotel: Upon check-in photo identification and credit
card are required. All special requests are subject to availability upon
check-in. Special requests cannot be guaranteed and may incur additional
charges. Khách c?n ph?i xu?t trình gi?y t? tùy thân có ?nh và th? tín d?ng
vào th?i ?i?m nh?n phòng. Vui lòng l?u ý t?t c? các Yêu c?u ?c bi?t ?u tùy
thu?c vào tình tr?ng phòng tr?ng và ph? phí có th? s? ?c tính thêm.



•




Pet Policy: PETS ALLOWED: MAX WEIGHT - 50 LBS/MEDIUM 50.00 USD
NON-REFUNDABLE FEE REQUIRED





All rooms are booked for double occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.





Your
credit card will be used to guarantee the reservation. The hotel will charge
you directly for room and tax. The hotel reserves the right to authorize your
credit card prior to check-in.



Your
credit card will be used to guarantee the reservation. The hotel will charge
you directly for room and tax. If you decide not to use your hotel
reservation you must cancel it according to the cancel policy listed or you
may be subject to a no-show penalty charged by the hotel. The hotel may
require a deposit on confirmed reservations. Deposit amounts can vary from
one night to all nights of the stay or another amount required by the hotel.
If your hotel requires a deposit, they will charge the credit card provided
at time of booking. In the event they are unable to charge the applicable
deposit to the credit card provided, your reservation may be cancelled.
Please contact this property directly for their deposit policy.



If you don't
check-in to the hotel on the first day of your reservation and you do not
alert the hotel in advance, the hotel reserves the right to cancel your
reservation and may charge you a penalty.




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental charges
or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional
(parking, phone calls or minibar charges) and are not included in the room
rate.






By continuing with
your booking, you agree you have read and accept our terms
& conditions and privacy policy.

Dear Mr[redacted],

face="Calibri">
Thank you for taking the time to contact us regarding your reservation with [redacted] Airlines for Trip Number [redacted].
I am writing to let you know that we received your Revdex.com concern in our Executive Offices. I am sorry to learn that you inadvertently booked the wrong date for the reservation. We apologize if you are dissatisfied with our service. Customers are our number one priority, and we work hard to make your experience with us a positive one.
Your record shows that you have checked-in for your flight and we can no longer offer any option.
Our sincerest apologies for any disappointment caused. We have documented your concerns for future reference. Feedback such as yours greatly assists us in improving our service.
Thank you once again, Mr[redacted], for taking the time to provide us your feedback.
Sincerely,
Berna A[redacted]
Executive Offices

The advertisement for the name your own price is VERY misleading. I booked a hotel for [redacted] and I named a price of $70. I thought I was going to get a decent hotel on the beach for a great rate since I used the name your own price which promises deep discounts. I mean the commercials on tv and ads on their web site talk about how big of a discount you can get for using the name your own price. I named a price of $70 for a 3+ hotel in [redacted]. I won, but much to my surprise ( I guess I should of paid more attention to the VERY small print) I won a room not on the beach (still in [redacted] which was okay with me), and I had to pay over $16 in taxes! I decided to go the the hotel web site, to see how great of a deal I got. Come to find out there basic rooms were running about $82, but they only charged $9 in taxes. Therefore my BIG SAVINGS for blindly leaping into a NAME YOUR OWN PRICE was less than $5. $5 is not worth naming your own price. From the advertisements I could save DEEP, up to 60% ! My savings didn't come anywhere close to 60%. My savings didn't even come close to 10%. I just feel cheated and misled. Less than $5 is not a deep discount. I could of picked a hotel on the actual beach for about the same price, but I thought I was going to get a deal for using their highly advertised NAME YOUR OWN PRICE.

Dear Ms. [redacted],
Roman">
 
We contacting you today regarding your reservation at the
[redacted] booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
RevDex.com concern in our Executive Offices. We
understand that
your  hotel
was overbooked and you were greatly inconvenienced.
 
 
Please accept our sincere apology for the inconvenience
you encountered
when the hotel was unable to accommodate your
reservation. Our Customer
Service Department attempted to find you a new hotel;
however, due to
the holiday, the only available hotel on our website was
also
overbooked.
 
We have verified that a full refund of $225.01 was processed back to your card last
July 6, 2015. An
additional refund 20% refund in the amount of $45.00 was
is also being issued and may
take 7- 14 business days to be processed. We apologize;
however, we are unable to offer any additional compensations for your
reservation.
 
We apologize for the inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

border-right-style: solid; font-size: 9pt; color: rgb(0, 0, 0); font-family: Verdana; width: 578px; padding: 0px; background-color: rgb(255, 255, 255);">
 Dear Mr[redacted] Thank you for contacting us regarding your reservation at the [redacted] Grand Vacations booked under Trip Number 1[redacted].We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We thank you for your patience while we research this booking for you. We are currently making attempts to resolve this issue for you. We hope to be in contact with you as soon as we have a resolution.We look forward to resolving your issue.Sincerely,[redacted]Executive Offices 
Event:
 Notes Added

Dear [redacted]
 
Thank you for contacting us regarding your reservation
with [redacted] booked under Trip Number [redacted]
*
We are...

writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund or compensation for your past airline purchase.
 
We reviewed your concerns and verified that at the time
of purchase, you were shown the Codeshare on both the departure and return
flight.  We contacted [redacted] and
verified your tickets were used in full.
We are sorry if you are unhappy with your past airline
ticket; however, your ticket is non-refundable. We are unable to issue a refund
or compensation as requested.
 
Thank you for choosing to email us today. I hope you
found my reply helpful! Please email us again if you need anything else. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is less than satisfactory. My issue was primarily with PRICELINE, not necessarily the hotel - the hotel did what they could to resolve the problem, but it is the PRICELINE that INFLATED the hotel's rating and deceived me as a consumer. I paid for 2 nights in an upscale hotel, not 1 night in a 2 star hotel and the necessity to find a better place for next night. I will avoid patronizing PRICELINE in the future
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The Hotel was willing to rebook to a later time far in advance (ex. October) and only requested a note/e-mail/call from Priceline. The lack of Customer Service and willingness to help is what actually caused the loss of the reservation. Should Priceline really care about their customers, they would have made the effort, even after the repeated calls I placed to try to get this solved. 
 
It seems Priceline is more interested in being a middle man that is only there for the money and not for its customers.  If I am wrong for believing that a company that helps you book a vacations, and has the opportunity to help the customer and doesn't act on it, then by all means, blame me. They already charged my credit card anyway. It was an expensive lesson, but taught me never to trust a company like Priceline ever again. 
Regards,
[redacted]