Priceline.com

Complaint: [redacted]
I am rejecting this response because:
First, the photos on the site  that are provided by the business show only rooms with two and three beds. The policies of [redacted]s state that children ALWAYS stay free. Having TWO queen beds is NOT a "bed type", and the room that was chosen actually stated that it was a room with TWO Queen Beds. During the booking process it goes to a screen to "Choose room", the selection we made was a room with TWO (2) queen beds. That selection does NOT state that it is based upon availability, anywhere. Once you select the room it goes through the process to book it, and then CONFIRMS the room booked and showed it a a room with TWO (2) queen beds. This complaint  has NOTHING to do with "bed type" as they keep stating, it has to do with the room type as booked. They attempt to use semantics to avoid the issue here. The issue here is that he site uses misleading photos, misleading room selection types, and then once at the hotel they utilize bait and switch in direct contradiction to their own policies and in direct contradiction to the room type selected and paid for by the customer. Then they offer no way to cancel the booking. For any hotel to be this way AND offer no option to cancel the booking shows that they have no regard for the consumer and for Priceline to offer zero assistance means that they have no issue with a business utilizing their site for such scams.
Sincerely,
[redacted]

Complaint: [redacted]Here is the priceline record  #[redacted] the email address used was [redacted].com 
Sincerely,
[redacted]

I have
received the consumer’s additional comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion.  We understand that the consumer believed she was making a purchase
in Canadian currency. Attached
hereto is a copy of the consumer’s contract page indicating:  Prices are in USD. Rooms purchased through Priceline cannot be
cancelled, changed or transferred and refunds are not allowed. As a goodwill
gesture Priceline made a one-time exception and issued a refund for the
difference in currency if the consumer had booked the reservation in Canadian
currency. Based on the exchange rates on the purchase date, we have come up to
a currency difference in the amount of $34.78, which has been refunded to the consumer. As noted on the contract page, the consumer’s selected reservation is non-refundable.
 
Sincerely,
N. D[redacted]
Executive Offices
 
Contract Page
3-Star hotel in the Downtown Calgary Area
Your room: 2 Double Or 1 Queen - Non-Smoking
Amenities: Pet Friendly, Business Center,
Restaurant, Swimming Pool
Check In: Thu, Mar 03, 2016
Check Out: Sat, Mar 05, 2016
Rooms: 1 room for 2 nights
Room Rate: $57.00 per room/night
Taxes & Fees: $22.70
Discount:
Room Total: $136.70
Hotel Fee: (Due at hotel)
Total Price: $0.00
Hotel fees collected in local currency: .
Promo code applied: undefined
Have a promo code?
View taxes, fees
& cancellation policy
 
Top of Form
1.    Guest
Info (Room 1)
Guest
name and billing name are the same
Billing Info
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Conditions below. ? ?
All rooms will accommodate up to 2 adults.
Requests for bed types (King, Queen, 2 Doubles, etc.) or other special requests (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed hotel
and cannot be guaranteed by Priceline.
Reservation is guaranteed for arrival on the
confirmed check-in date only. If you do not check-in on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion of
your reservation will be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one
that you have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.
The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through Priceline are
not eligible for frequent traveler points, upgrades, vouchers, or other
discounts and incentives.
If your request is accepted, Priceline will
immediately charge your credit card the total cost of your stay. Rooms purchased through Priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your request is not
accepted, your credit card will not be charged. Prices are not guaranteed until
purchase is complete.
Priceline.com is unable to facilitate a rebate
of Canadian Goods and Services Tax (\"GST\") for U.S. resident
customers booking Canadian hotel accommodations utilizing the priceline.com
service.
Bottom of Form
Important Info Page
Taxes and Fees
Amount: $22.70
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred. Refunds
are not allowed.
·      
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·      
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·      
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Back to Checkout
Booking Conditions
All rooms will accommodate up to 2 adults.
Requests for bed types (King, Queen, 2 Doubles, etc.) or other special requests (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed hotel
and cannot be guaranteed by Priceline.
Reservation is guaranteed for arrival on the
confirmed check-in date only. If you do not check-in on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion of
your reservation will be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one
that you have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.
The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through Priceline are
not eligible for frequent traveler points, upgrades, vouchers, or other
discounts and incentives.
If your request is accepted, Priceline will
immediately charge your credit card the total cost of your stay. Rooms
purchased through Priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your request is not accepted, your credit card will
not be charged. Prices are not guaranteed until purchase is complete.
Priceline.com is unable to facilitate a rebate
of Canadian Goods and Services Tax (\"GST\") for U.S. resident
customers booking Canadian hotel accommodations utilizing the priceline.com
service.

In
accordance with Revdex.com guidelines, priceline promotional emails (promotion
coupons, marketing material or other special travel deals), provide
easily-accessible, unsubscribe options from future emails to all customers. We
apologize for any inconvenience experienced by the consumer, and thank you for
getting in touch about this matter.
Sincerely,
 
N. D[redacted]
Executive Offices

RevDex.com, Inc.
We are in receipt
of the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond.
According to the
consumer she/he selected the wrong airport and requests a refund.
Attached hereto is a copy of the consumer’s
initialed contract page agreeing to the non-refundable and non-changeable terms
and conditions of the purchase as well as the departure and arrival cities selected.
As requested and
authorized by the consumer, priceline provided travel to/from the selected cities.
Our
ability to cancel, change or refund the reservation is governed by contractual
agreements with our travel partners, which state that the consumer’s selected
reservation is non-changeable and non-refundable.
Thank you for the opportunity to
clarify.



 





Sincerely,
[redacted]
Priceline.com
This contract for request number [redacted] was originally initialled on Sun Mar
2 14:07:54 EST 2014
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person..
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.

Airfare Details




Depart:
Sat, July 26, 2014




Return:
Sat, August 2, 2014




Departing Airport:
[redacted] ([redacted])
[redacted]or
[redacted]
[redacted]




Arrival Airport:
[redacted] ([redacted])
[redacted]or
[redacted]
[redacted]




Flight Times:
You may be required to travel during off-peak hours for this trip. Your trip
may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure.




Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)




Ticket Delivery:
Electronic Tickets




Passengers:
[redacted]
[redacted]
[redacted] (under 18)
[redacted]s (under 18)




Aircraft:
Jet aircraft



Summary of Charges

Airline Ticket Offer
Price:




$400.00 per ticket




Govt Taxes, Airline Fees and Agent Fees:




$51.45 per ticket




Airline Ticket Trip
Protection:




$0.00 Declined+ Add now Recommended!




Number of Tickets:




4




Airline Ticket
Delivery:




$0.00 (Electronic
Ticket)




Airfare Subtotal:




$1,805.80




Total Trip Cost:
(All prices are in US dollars)




$1,805.80




Baggage fees
are not included in your trip cost.



Important
Information


























•




Your airline
tickets are non-refundable, non-transferable and non-changeable.




•




Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.




•




Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•




If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.




•




You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.






















Initial Here:




**




I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

RevDex.com, Inc.
 
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. According
to the consumer, she/he purchased a reservation with [redacted]. Priceline
does not have access to purchases made directly with [redacted].
Please contact rentalcars.com directly for any
assistance relating to [redacted] purchases.
 
[redacted]
 
Website: [redacted]
 
[redacted]
 
E – [redacted]
T - +[redacted]
M - +[redacted]
F – + [redacted]
 
We
are sorry that we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com

Revdex.com, Inc.
0pt"> 
In order to locate the reservation and review this matter, please provide the 11 digit Priceline request number, as well as the email address that was provided at the time of purchase.
 
Sincerely,
[redacted]
Priceline.com

Please see the response that we sent to the customer below.  Thanks.
Dear Ms. [redacted]
 

face="Calibri">We are writing you today regarding your reservation with the [redacted]
 
I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
I understand that you have issues with this reservation. I reviewed your record in our system and it shows that Best Price Guarantee was successfully applied to this booking. As per our record, you will be receiving the price difference refund amounting to 136.28 SGD. This refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days.
 
Also, I understand that you felt that the star rating assigned to this property was not accurate.
 
When evaluating hotels, we take into consideration hotel industry information as well as customer feedback. We also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. Our ratings may vary from other national rating companies; however, they are generally stricter than others.
 
We found that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:
 
[redacted]
[redacted]
 
We are sorry to hear that you feel that this hotel does not meet your expectations. While placing your request, you agreed to accept any 4 or higher star hotel within the area(s) you selected. Your hotel does have a 4 star rating.
 
We do feel that this hotel is properly rated through our system, and we are unable to offer additional refund or compensation at this time. However, if you experience problems while at this hotel, please contact the hotel's front desk and provide them an opportunity to assist you. If the front desk is unable to assist, please contact our Customer Service department for further assistance.
 
I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.
 
Sincerely,
 
[redacted]
[redacted]
*

Complaint: [redacted]
I am rejecting this response because:
 
I never expected to recuperate the taxes that were charged. I do find it in poor taste and diasppointing business practice that not only is Priceline unwilling to make an exception over $8, but they still will not acknowledge the unprofessional actions of their operator disconnecting my call. I have been in the service industry for 25 years, and many times even when the customer is wrong we have made exceptions in order to be good business partners. Money or not, I would at the very least apologize for the childish phone disconnection and try to make it right. It's offensive.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I want it on record that Price Line's business practices are unethical. The site on which you book reservations is very misleading and all the ridiculous disclaimers do not appear until you've "locked in" your price. They simply say to contact the hotel for special accomodations and in this instance, the hotel was unwilling to work with Price Line customers. This is because the "bidding" that Price Line touts on their commercials isn't the case at all. But rather Price Line buys crappy rooms in bulk from the hotel, which the hotel is reluctant to change for customers like me because they want those rooms to remain sold. Who wants a room city side, smoking and with only one bed while vacationing with the girls at the beach?
I understand the stupid non- refundable blah blah blah policy they have in place. believe me their robotic customer service agents in [redacted] or wherever parrot the stupid clause a million times a day. I've looked on line and there are tons of consumer complaints out there. Perhaps if enough of us come to the Revdex.com with the antics of this horrible company, Price Line will take another look at what they are doing to their customers. The fact is that, unless all you want to do is book a hotel for 1 person while traveling down the road to your destination, Price Line is useless. If you have a traveling partner that you don't want to sleep in the same bed with - forget it. If you want a non- smoking room - forget it. If you need handicap accessible floor level rooms - forget it. If you want ocean view - forget it. If you want to participate in the continenetal breakfast that the hotel offers guset - forget it. DO NOT VACATION AT ALL THROUGH PRICE LINE. The hassle is simply not worth it. Hotels hate Price Line customers and Price Line just doesn't care because they get their money and that is clearly all they care about. Forget about hard working people like myself.
I have never been so completely ignored and dismissed by a company with total lack of customer service before in my life. There's a very easy and simple fix to this and this is they should refund me my money. My complaint and my "issue" is very legitimate and I am willing to bet not a single one of the people that I have corresponded with would go to the hotel just "hoping" that a room with two beds would become available. I could not in good conscience take my elderly friend to this situation - after talking to the hotel manager, I'm sure that, being "Price Line people" would have been a horrible negative from beginning to end.
So in rebuttal, no I am not accepting their response. I will take this to small claims court if I have to. And I promise to continue to bad mouth them on social media along with the countless others out there. Apparently they simply don't care, but I am sure it will be their downfall. Businesses cannot make such broad sweeping policies and not account for extenuating circumstances. This is not customer service - this is a slap in the face of the consumer.
Sincerely,
[redacted]

Dear Mr. [redacted],
Roman">
 
Thank you for your email, which we have received from the
Revdex.com.  We understand
you were disappointed with the quality and location  of the hotel you received and would like a
refund. We have reviewed your reservation and verified that the hotel you
received is within the designated area that was displayed on our website prior
to booking. We also confirmed that you have disputed the charges with your credit
card issuing bank. We are sorry that your selected reservation is  non-refundable and non-changeable, and we are unable
to further assist.
We suggest that you contact your bank for further information
on your dispute as we are unable to provide a refund for your non-refundable
booking.
Once again, thank you for getting in touch about this.
 
Sincerely,
 
[redacted]
Executive Offices

Beter Business Bureau, Inc.
Priceline offers a
variety travel service options, including...

our Retail service, where
consumers can select his/her preferred hotel from a list of competitive prices across a
wide range of hotels. 
In this case, the
consumer selected a reservation that provided greater savings and less
flexibility.
When you purchase a reservation using our Name Your Own Price service, you
do not have the option to change or cancel the reservation. Unfortunately, once
a reservation of this type is booked, Priceline does not have the ability to
change or modify the reservation.
We evaluate each
participating hotel on many different criteria, including guest satisfaction.
We have researched to find that this hotel does meet our expectations for the 3
star rating selected on our website. Our competitors also rate this hotel as
follows:
[redacted] = 3 stars
[redacted] = 3 stars
[redacted] = 3 stars
Attached hereto is a copy of the consumer’s initialed contract page
authorizing the terms and conditions of the purchase, including the following
important information:
Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed
We are sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]

3
Star Upscale Hotel




Which
hotel will I get?




Check-In
Date:




Saturday, September 6, 2014




Check-Out
Date:




Monday, September 8, 2014




Region




[redacted]




City
Areas:
[redacted]



Midtown East
Times Square - Theatre District




Check-In
Time:




Varies
by hotel. Guaranteed late night arrival if needed.




Check-Out
Time:




Check-out
times vary by hotel




Room
1:




[redacted]




Number
of Rooms:




1




Number
of Nights:




2










Please make sure to re-enter the Priceline Hotel Coupon Code.




Offer
Price Per Room, Per Night:




US$
170.00





Travel Insurance:




US$ 10.00






Subtotal:




US$
340.00





Taxes and Service Fees:




US$
79.50





Priceline Hotel Coupon:




-US$ 23.80




Congratulations! Your 7% coupon successfully applied!




Total
Charges*:




US$
395.70




Have a
coupon code? Apply
Apply Coupon Remove Coupon








Purchase
Trip Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury, and
job loss for only USD10.00 per room per night. Details.









*Prices
are in US dollars.
Important Information
All rooms will accommodate up to 2 adults.
Requests for bed types (King, Queen, 2 Doubles, etc.) or other special
needs (including preferences for smoking or non-smoking rooms)
should be requested through your confirmed hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on
the confirmed check-in date only. If
you do not check-in on the first day of your reservation and you do not alert
the hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.
If
priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requested. Please note it is possible that the hotel you are
booked in could be a Resort, which will meet or exceed the minimum
qualifications of the star level you initially requested. The hotel that is
selected may or may not be one that you have seen during a hotel search on
priceline. Any sorting or filtering options previously used will not apply to
this Name Your Own Price request. Priceline will immediately charge your credit
card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted,
your credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your PayPal account
will not be charged.
The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are
not eligible for frequent traveler points, upgrades, vouchers, or other
discounts and incentives.
For security reasons, and to indicate that
you have reviewed your request, please initial below. Remember that you agreed
to abide by priceline's terms and conditions
regarding hotel rooms and the use of the priceline.com Web site by entering
your initials when you submitted your original request.

 


[redacted]
[redacted] policy.

Complaint: [redacted]
I am rejecting this response because: I asked several times to cancel the hotel and was told by one of your CS reps that it was possible. I am completely disappointed in your company and will advice everyone I know to avoid booking with you. Also, if I see a charge on my CC for the hotel I will dispute that as well due to the fact tha that I am requesting the charges be cancelled. Also, per the hotel I stayed at they advice that you CAN cancel the reservation. Your company is a money hungry corporation that I will avoid and blast every chance I get.
 
Sincerely,
[redacted]

[redacted] 
 
Complaint: [redacted]
I am rejecting this response because:
I am not a difficult person. I am rejecting their 50$ because I do not want their money, I would of expected their response to be of improving their service so others will not be with such disregard. No business can be perfect but they can strive to be better. I appreciate the nice response but I think they are missing the point. Priceline executives might want to get out of their office and go talk to the frontline representatives that initially handled my multiple calls before being transferred to the rude ones.They expressed empathy and professionalism every time. 
 I am still embarrassed to go and see my bank rep that was treated rudely during the last three way call. The Priceline lady told me she was going to stop recording before she connected to my bank. [redacted] is a small place and relationships are important because we are all we have. 
Sincerely,
[redacted]

I have received the
consumer’s additional comments. As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.  I am sorry that Priceline is
unable to assist the consumer any further in this situation.
 
Sincerely,
N. D’Angelo
priceline.com

Dear Ms. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
In your correspondence you claim that you were informed
that you had one year from the date of the departure to book a new reservation.
However, when you contacted the airline, you were informed that the new
reservation was to have been booked within one year from the date the ticket
was issued/purchased.
 
We have reviewed our documented case history and
confirmed that upon cancellation of the tickets, you stated that there was no
need for the representative to review the details of the rebooking, and you
would read the rules on the email that would be sent to you at [redacted], with
details of the cancelation and rebooking, which includes all rebooking details,
including the must-book-by date of August 26, 2014. Therefore, we are unable to
process a refund or provide a voucher for future use for this reservation.
 
Additionally, on your behalf, we also  contacted the airline requesting a ticket
extension date. However, they were unable to allow an extension. However, the
Airline representative provided the following information, and suggested that  you write directly to the [redacted]  Customer Relations Department requesting a
courtesy exception to their policy, and perhaps obtain a voucher for your expired
tickets. Below is the link where you can write to American Airlines' Customer
Relations Department:
 
[redacted]
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
[redacted]
Executive Offices

I am in...

receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, the [redacted] is not a 3
star property.
 
We are sorry that the consumer is not satisfied the 3 star quality
of the Name Your Own Price accommodations at the [redacted], and
would like a refund.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation. In this instance, the
consumer selected a reservation that provided greater savings and less
flexibility.
 
Additionally, we evaluate each participating hotel on many
different criteria, including guest satisfaction. We have researched to find
that this hotel does meet our expectations for the 3 star rating selected on
our website. Our competitors also rate this hotel as follows:
[redacted].com = 3 stars
[redacted].com=3 stars
 
I am sorry the consumer’s selected reservation is
non-refundable and appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-05-17 20:51:11







Please
Review Your Request





















































3 Star Upscale Hotel
Which hotel will I get?

Check-In Date:

Friday, May 29,
2015

Check-Out Date:

Monday, June 1,
2015

Region

[redacted]

City Areas:
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Room 2:

[redacted]

Number of Rooms:

2

Guaranteed Amenities:

Indoor or Outdoor Pool, Fitness
Center, Free Parking

Number of Nights:

3










 























Offer Price Per Room, Per Night:

US$ 62.00

Travel
Insurance:


US$
30.00




Subtotal:

US$ 372.00

Taxes and Service Fees:

US$ 73.26

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 445.26

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.

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hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.

Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No, thanks.
I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal
account the total cost of your stay. Rooms purchased through priceline cannot
be cancelled, changed or transferred and refunds are not allowed. If your
offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.






[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Please see the response below that we sent to our customer. 
 
[redacted]
font-family: "Verdana","sans-serif"; font-size: 9pt;">We are writing you today regarding your Vacation Package for Trip Number [redacted]. We apologize you need to contact us multiple times to get part of your Vacation Package (Hotel) refunded. On your initial call, it was not stated that you need to cancel due to Military Duty of your husband. When it was clarified that it is because of your husbands call-up duty, the hotel authorized the refund. 
Your [redacted] Airlines ticket is indeed refundable however they are charging a $200.00 fee to cancel it. Per your conversation with our Travel Specialist, you agreed to send the copy of the Military Order of your husband on Nov. 14, 2016. We will send it to American Airlines to request if they will waive the $200.00 cancel fee, please note that it will be under their discretion only. You were told to send it to [redacted] in PDF or JPEG form, not exceeding 2MB, as an attachment. 
We request that you copy us in at [redacted] Thank you for giving us an opportunity to assist you. Regards,[redacted]
[redacted]
 
 
 
[redacted]
*
Thank you for choosing us for your travel needs. This e-mail is being sent in response to your refund request for Itinerary Number [redacted]
 
We have submitted a refund request with [redacted]n Airlines on your behalf. Airline refund requests are at the sole discretion of the airline.
 
Further questions regarding your refund request should be directed to [redacted] Airlines at [redacted]. When calling the airline, you may need to provide some or all of the information listed below:
 
Important Information
*
[redacted]
[redacted]
[redacted]
Ticket Numbers:
 
[redacted]
 
Sincerely, Priceline.com Travel Services Team.

We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.  Our documented case history confirms that the consumer contacted priceline
on Friday, May 23, 2014 at00:43:24 AM ET, requesting to cancel his/her
reservation for a May 16th check-in date, and was informed of the
cancel policy listed on the consumer’s contract page indicating no refund due.
· Cancel Policy: Priceline will not
charge you a change or cancel fee, however this hotel has the following
cancellation policy: For the room type you've selected, you can cancel your
reservation for a full refund up until noon on Thursday, May 15th (local hotel
time). If you decide to
cancel your reservation anytime between noon on Thursday, May 15th and noon on
Friday, May 16th (local hotel time), the hotel requires payment for the first
night's stay. You will be charged for the first night's stay including taxes
and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Friday, May 16th).
The consumer may conatact the property dierctly concering any claims related to information provided by  hotel representatives.
We
are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear Mr. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your vacation package under Request Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand your concern about the delay in processing
the refund for the hotel portion of your vacation package. We have reviewed
your reservation, and verified that the cancellation of the hotel portion was
not processed in our system at the time you requested for the cancellation. We
apologize for any inconvenience this may have caused.
 
We appreciate your business, and we are very sorry that
you have been disappointed with the way this matter was handled. As a gesture
of goodwill, we would like to offer you (1) 50.00 USD travel voucher valid
towards your next prepaid booking with priceline.com. This compensation is not
intended to place a value on your experience. It is meant to emphasize our
commitment to you as our customer, and encourage you to use our website for
your travel needs.
 
To redeem your voucher, you will need to book a new
prepaid reservation on [redacted]
Once your new reservation is accepted, please send us an email at: [redacted]
 
This email should include the following information:
-Original Priceline Trip Number that is associated with
your voucher ([redacted]).
-Your new Priceline Trip Number.
-The amount from the travel voucher that you received for
the inconvenience you experienced with our company (50.00 USD).
 
We will then issue a refund for 50.00 USD (if your
purchase price is greater than or equal to that amount). This offer is valid
for one (1) year from the date of this e-mail.
 
I hope you found my email helpful!
 
Sincerely,
 
[redacted]
Executive Offices