Priceline.com

Dear Mr. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your airline reservation for Request Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. We attempted to
contact you today in an effort to address your concern; however, we were unable
to speak with you at the number you provided at the time you booked your
reservation.
 
We apologize for the lengthy hold times when calling our
[redacted]. Although we try to minimize these instances,
hold times can sometimes be longer than usual especially when dealing with
issues such as airline schedule changes or flight cancellations. Customers are
our number one priority, and we work hard to make your experience with us a
positive one. Your feedback is appreciated.
 
We understand that you are not satisfied about the
schedule change that occurred on your reservation. Please note that your
schedule was changed by the airlines, not by priceline. The only change made by
one of our agents was on an [redacted] flight in order to ensure all of
your connections were valid. Please note that all changes made by [redacted] were presented
to us, which we then relayed to you.
 
If you prefer to cancel the reservation and receive a
refund, we can request a refund to the
airlines on your behalf, and any refund is at the discretion of the airline. If
they do agree to a refund, they will ask us to cancel the reservation in our
system. Therefore, please reply to this email, or call us directly at
[redacted] to verify if you agree to cancel the reservation (should the
airlines agree to provide a refund).
 
The Executive Office hours are 9:00 a.m. to 6:00 p.m.
Eastern Time, Monday through Saturday. You will need to enter your Trip number,
which is [redacted] when you contact us.
 
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
 
We look forward to hearing from you.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Mr. [redacted],
Roman">
 
We contacting you today regarding your hotel reservation
at The
[redacted] booked under Trip Number
[redacted].
 
We are writing to let you know that we have received your
RevDex.com concern in our Executive Offices. We
understand that you
have concerns with the star rating of the hotel that you
received and
you would like to cancel your reservation.
 
We reviewed your reservation and verified that the hotel
has an average
guest rating of 7.2. This rating is based on actual
reviews from
customers who have booked on our site and stayed at the hotel.
We assess
each property on many different criteria, including
cleanliness, guest
satisfaction, decor, etc. Our hotel ratings are actually
stricter than
other national rating companies and we are confident that
the hotel will
work to exceed their expectations. We also verified that
the hotel is
rated consistently as a 4 star property and we stand
behind these hotel
ratings.
 
The reservation that you purchased is truly restricted
which is non
changeable and non cancelable. This information was provided
on the
contract page that you reviewed and initialed prior to
booking. We
apologize; however, we will be unable to change or cancel
your
reservation.
 
For your reference, we sent a copy of your contract page
on a separate
email.
 
We apologize for any inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because the cancellation policy was not provided to me before booking the reservation. As I mentioned in my complaint, the  fine line printing about the "flexible cancellation" was pretty difficult to find. This policy can only be seen after clicking on a link. The details of the cancellation policy were only provided to me (by e-mail) after I booked the reservation online (at which time, it was too late to cancel the booking). Moreover, the flexible cancellation shouldn't have been an option listed as AVAILABLE after noon on Saturday, August 1st
(local hotel time). My reservation for trip number [redacted], for one night stay was submitted on 2015-08-01 16:06:58, four hours after the allowed cancellation period. There was no flexible cancellation option available at the time I made my reservation and according to your website there was one. Therefore I'm requesting a refund.
Sincerely,
[redacted]

Complaint: 10026831
I am rejecting this response because: priceline indicated to me that they themselves had issues communicating with airlines and that there Buisness relations department was handeling, I was 100% willing to pay the $30 fee for priceline to make changes but was unable due to the fact that priceline the company who sold me company cannot contact china eastern airlines for partial airfare consumed I was sick to a bed 4 days in a hotel room due to the negligence of priceline, selling a carrier who they themselves have issues with I believe that priceline should inform customers that the airlines has complications as far as communications with the consumer or not sell at all as Priceline makes a representation of chia eastern by being a vendor in continuence I'm still waiting for the call from princeline that was promised to me when I called In reference to the neglience and faulty service issued by priceline to this day they can not get china eastern on the line. 
Sincerely,
Jorge Del Rio

Hello. Please see our response below that was sent to our customer. Thanks.
 
[redacted]
 
We are contacting you today regarding your United Airlines ticket booked under Trip Number [redacted]
 
We are writing to let you know that we have...

received your Revdex.com concern in our Executive Offices. As we understand, [redacted] was unable to locate your reservation and no one contacted you back regarding your insurance claim. We apologize for any inconvenience this may have caused. 
We contacted [redacted]; however, they are unable to find your booking in their system. We are currently investigating this issue and forwarded all the information that will help them locate your reservation. [redacted] has advised that they will honor your trip protection and they will contact you back for any updates regarding your claim.
 
We apologize for any inconvenience and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

I am in...

receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Priceline is sorry that the consumer was unaware that charges
for the purchase will be processed to the credit card in US dollars, and not Canadian
dollars.
 
Attached hereto is
a copy of the consumers’ check out page disclosing a summary of charges in US
dollars.
 
We apologize for any confusion and appreciate
the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-02-23 23:56:11



Please
Review Your Request

















































4 Star [redacted] Area
Which hotel will I get?

Check-In Date:

Friday, March 6,
2015

Check-Out Date:

Saturday, March 7,
2015

Region

[redacted]

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Indoor or Outdoor Pool, Fitness
Center, Business Center, Guest Score 8/10 or Higher

Number of Nights:

1










 























Offer Price Per
Room, Per Night:

US$ 78.00

Travel Insurance:


US$ 5.00




Subtotal:

US$ 78.00

Taxes and Service Fees:

US$ 16.15

Priceline Hotel Coupon:


-US$ 0.00



Total Charges:

US$ 94.15

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired


We
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unexpected.
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·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.

Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No, thanks.
I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
Priceline.com
is unable to facilitate a rebate of Canadian Goods and Services Tax
("GST") for U.S. resident customers booking Canadian hotel
accommodations utilizing the priceline.com service.






I[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Dear [redacted]
Thank you for contacting us regarding your reservation
with [redacted] Rent a Car booked under Trip Number [redacted].
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund for your rental car reservation. When customers select to purchase
Collision Damage Insurance, we provide a link to "See additional
information". In that link, we advise that Cancellations with 100% refund
will be permitted for Collision Damage Coverage up until the pickup time you
requested in your rental car reservation. We are sorry if you no longer need
your reservation booked; however, your request is non-changeable,
non-refundable and non-transferable.
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
Sincerely,
Teddi C[redacted]
Executive Offices
Attached hereto,
is a copy of the consumer’s initialed contract page authorizing the terms and
conditions of the purchase.
This checkout page for trip number
29498712260 was submitted on 2016-04-19 11:43:04




·      
4
·      
2

·      
AUTO
·      
AC
Unlimited Mileage
Economy Car with Unlimited Mileage

Pick-up: Joe Foss Field Airport (FSD) Sioux Falls
Drop-off: Joe Foss Field Airport (FSD) Sioux Falls
Pick-up Date & Time: Friday, April 22, 2016, 09:00 PM
Drop-off Date & Time: Monday, April 25, 2016, 12:30 PM
Rental Car Company:
Total Charges
3 Days at: $20 /day


Total:$80.47

Add Collision Damage
Coverage
Get Collision Damage protection now! Purchasing at time of
booking is almost always less expensive than waiting to purchase coverage at
the counter. See additional
information
·       $35,000 in Primary Coverage so you won't need to file a
claim with your regular insurance
·       Includes cost of repairs for collision or damage to a
rental car
·       Allows for cancellation with 100% refund up until
requested pickup time

Yes,
I'd like to purchase collision damage coverage for $11.00 per day.**For
customers with a New York State billing address the fee will be $9 per day
No
thanks. I prefer to decline coverage.
Summary of Charges
Your Price Per Day:
$20 (per day)
Total Rental Days:
3
Subtotal:
$60
Taxes and Fees: (details)
$20.47
Collision Damage Coverage:
$33 (3 x $11.00)
Total Charges:
$113.47 $80.47
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup
25 and over
 
  under 25?



Security Deposit:


Please indicate what the driver will provide for the
refundable deposit required at the rental counter: Credit
Card      Debit
Card


The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter? Proof of
round trip travel  Local
renter    


The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.




Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)

You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter. Contact
the rental car company to confirm availability.
1
Infant
Child Seat
For infants less than one year and under 20 lbs
0
Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height
0
Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)

This
will be used by the rental car company to monitor flight delays.

What Airline are you Flying?


Your Flight Number:


Delta Airlines (DL)





Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·      
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·      

·      
If you purchase
collision damage coverage with this rental car reservation, you will be
charged now for the coverage. Cancellations with 100%
refund will be permitted for Collision Damage Coverage until your scheduled pick-up time.
·      
If your
request is successful, Priceline will immediately lock in your reservation
and charge your form of payment. If your reservation is not successfully
booked, you will not be charged. If the Collision Damage Insurance is not
accepted for any reason, we will charge your form of payment only for the
cost of the car.
·      
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·      
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·      
You are
guaranteed a car from one of the following major rental car companies: [redacted],
Avis, Budget, Hertz, National or Sixt.
·      
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·      
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·      
Prices
are not guaranteed until booking is completed.
·      
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·      
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

Initial Here:

I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Your Rental Car Reservation Is Canceled
Total refund Amount: [redacted]
Your rental car reservation for trip number [redacted] has been successfully canceled.
href="http://ad.doubleclick.net/jump/priceline.dart/custom_rc_retail_accept_top;...⇄ target="_blank"> <A HREF="http://ad.doubleclick.net/jump/priceline.dart/custom_rc_retail_accept_top;...⇄ TARGET="_blank"> <IMG SRC="https://ad.doubleclick.net/ad/priceline.dart/custom_rc_retail_accept_top;sz...⇄ WIDTH="272" HEIGHT="89" BORDER="0" ALT="Advertisement"></A&gt...⇄ /> Cancellation Information
Date and Time Cancel Requested:
06/11/2015 14:00:23 Eastern Time
[redacted] or similar
(make/model not guaranteed)
AUTO
AC
Unlimited Mileage
Standard Car
Pick-Up /Drop Off:
[redacted] On Airport
Pick-Up Date & Time:
Sunday, May 31 2015 - 12:00 PM
Drop-Off Date & Time:
Monday, June 01 2015 - 12:00 PM
Driver:
[redacted]
Driver's Age:
25 and over
Confirmation #:
[redacted]
Priceline Trip #:
[redacted]
Purchased Date:
May 30 2015
Hours Of Operation for Pick-Up Location
Opening time
Closing time
[x] close window
Hours Of Operation for Drop-Off Location
Opening time
Closing time
[x] close window
Summary of Charges
Billing Name:
[redacted]
Payment Method:
[redacted] (ending in [redacted])
Your Offer Price:
$20.00 (per day)
Total Rental Days:
1
SubTotal:
$20.00
Taxes and Fees:
$18.01
Total Amount:
$38.01 You saved 18%!*
Prices are in US dollars. * This is your savings on the total cost of your rental car when compared to the lowest published rental car rate available at time of booking for the itinerary and rental car company shown.
Bonus Cash Redemption
When you use priceline® Bonus Cash, you increase your chances of getting an even better rental car at a great price! We'll add the Bonus Cash to your offer, then search for a rental car company that will accept your total offer price.
Here's how your offer breaks down:
Bonus Cash Added Per Day
$
Number of Days
1
Bonus Cash
$
[x] close window

Dear Ms. [redacted],
Roman">
 
We are contacting you today regarding your airline
reservation for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would like to get a refund of the fees charged for the cancellation due to a
flight schedule change. Airlines adjust their schedules for a number of reason.
When a schedule change occurs the airline will usually rebook you on an
alternate flight closest to the original departure time.
 
We reviewed the notes and the record associated with your
case and identified that you are eligible for compensation. A refund request
for
$214.00 was submitted for approval. The refund will be
reviewed by our management team, and it may take up to 14 days to process. Once
approved, we will mail a check to the billing address that was entered during
the request process, and it will take up to 2 to 3 weeks to receive the check.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

The customer first
contacted priceline on Tue., May 13, 2014 at 2:30:27 PM ET, 2 months after her
scheduled rental car pick-up date, stating that she was unable to use the
reservation and requested a refund.
The customer was reminded that she selected
a non-refundable Name Your Own Price rental car for greater savings, and the
reservation is non-refundable, non-transferable, and non-changeable, even if
the reservation is not used.
The customer stated that she spoke to a
priceline representative who advised that her reservation will be on hold for
future use.
Our documented case history confirms that we have no record of the consumer
contacting priceline prior to her scheduled March 15th pick up date,
or prior to May 13th.Attached hereto is a copy of the consumer’s initialed
contract page agreeing to the non-refundable, non-changeable terms and
conditions of her selected Name Your Own Price ® purchase.
We
appreciate the opportunity to clarify.
Sincerely,
N. D’Angelo
priceline.com
This
contract for request number
13886378348 was originally initialed on 2013-01-27 19:01:23



For a limited time only, get your car
for $14.00/day.


We were unable to find a rental
car company that would accept your price of $10.00 per day. If you do not
want to increase
your offer price to $14.00, you can click here to Name Your Own Price® for a different car
type.





4 2


Unlimited Mileage
Automatic Transmission


Economy Car


Pick Up/Drop Off:


Lindbergh Field (SAN)
San Diego, CA


Pick Up Date & Time:


Friday, March 15, 2013 - 11:30 PM


Drop Off Date & Time:


Monday, March 25, 2013 - 3:00 PM


Driver's Name:


GINA ORLANDO Age: 25 and over


Rental Company:





Don't Forget Collision Damage Insurance!


Collision Damage Insurance will be
offered immediately after purchase. Be sure to add coverage to enjoy these
valuable benefits:


·       
Provides
Primary Coverage


·       
Includes
cost of repairs


·       
Cancel
with 100% refund


Traveling with a child or
infant? Add a child seat


Add Child Car Seats (Optional)


You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.


0



Infant Child Seat
For infants less than one year and under 20 lbs


0



Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height


0



Booster Seat
For children weighing 40 to 80 lbs


Summary of Charges


Your Offer Price:


$14.00 (per day)


Total Rental Days:


10


Subtotal:


$140.00


Taxes and Fees: (details)


$98.50


Total Charges:prices are in US dollars


$238.50


(Additional payment required for the child
seats.)




Flight Information (Optional)


This will be used by the rental
car company to monitor flight delays.












What Airline are
you Flying?




Your Flight
Number:




Southwest Airlines (WN)









Important Information


Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:



·       
Priceline rental
cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.


·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your credit card. If your offer is not accepted, your credit card will not be
charged.


·       
Additional
changes may apply at the counter if you pick-up or drop-off the car at a
different date or time than you requested for your reservation.


·       
The
driver will be required to present a valid driver's license, and only the
driver will be able to pick up this rental car at the counter. You will be
able to add an additional driver at the counter for an additional charge.


·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.


·       
Prices
are not guaranteed until booking is completed.


·       
The
rental partner will charge your credit card at the rental counter for any
optional items you add to your reservation now or at the counter, including
any child seats you request now.


Initial Here:



I have read, accept and agree to abide by priceline.com's terms and conditions
and privacy policy.

face="Calibri">Dear Ms. [redacted],
We are contacting you today regarding your vacation package reservation for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you found a lower rate from our website for the same exact itinerary. In order to claim our Best Price Guarantee, you must contact us within 24 hours of booking to initiate your claim. The lower rate must be verified online.
As an exception to the policy, our management agreed to process a refund of the difference.
A refund request for $250.44 was submitted today, January 21, 2016. The request needs to go through a review process which does take time to complete. You should be receiving an update within the next two weeks regarding this request.
We apologize for the inconvenience and thank you for giving us the opportunity to assist you.
Sincerely,
Zadhy S[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:  Obviously the priceline representative did not read my complaint in full. There is clearly no effort to make the rental process more fluid. I am not upset just because [redacted] required a deposit. I am upset for several other reasons. 1) There needs to be a resolution regarding the cost per day which changed when I was at the rental counter from $13/day to  $29/day; which is false advertisement. 2) If Priceline has contracts with these companies then they do know their requirements upfront. So if Priceline doesn't want to specify each company they represent, then there should be a maximum amount listed in the terms and agreements. 2) Someone could have verified verbally with [redacted] that I was not able to obtain the vehicle on the spot, not wait 10 business days after the supposed return date. 3) The [redacted] representative said that the reservation sometimes can be transferred to a different company. (Specificly [redacted] which only required a $50 deposit instead of $200) There was no effort for the priceline representative to do so. Their email was the same copy and paste, offensive response as the day I was trying to rent the vehicle. Basically, they refuse to change anything and keep shoveling "terms and conditions" down my throat.  Terms and conditions do not cover the fact that I was misquoted a price and paid for it, then when I went to pick up the vehicle the price changed and they wanted additional money for the rental and a deposit. The customer service is terrible. If someone is out of town there should be more urgency to resolve these issues. Especially when paid upfront. If I would have known the amount of the deposit I would have made sure that amount was available on the credit card before leaving town. However, I still would not have rented with the price per day more than doubling the priceline quote.
Sincerely,
[redacted]

Dear Ms. [redacted],
Roman">
 
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are unhappy with the
hotel you received and are requesting a full refund.
 
We reviewed the hotel you received and confirmed it is
rated properly at a 2 1/2 star hotel and has a guest satisfaction rating of
6.4. We also understand you are unhappy that the hotel you received was not
listed as one of the examples provided. We advised on the website that the
hotel brands shown are for example only and may not be partnered with
priceline.com. We are sorry to if you did not use your reservation; however,
your request is non-changeable, non-refundable and non-transferable.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
[redacted]
Executive Offices

According to the consumer,
he/she did not select the area labeled [redacted] for a...

Name Your Own
Price hotel reservation.
 
The consumer states:
 
 “When my room was booked I
realized that they gave me a hotel in [redacted] which was not one of the areas
I included.”
 
We are sorry if the consumer
did not intend to select [redacted].
 
Attached hereto is a copy of the consumer’s
initialed contract page authorizing the terms and conditions of the purchase, including
the following city areas, which include [redacted]:
 




City Areas:

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

 
We are sorry that the consumer’s selected purchase is non-refundable and
non-changeable, and we are unable to assist with a refund or change.
 
Sincerely,
[redacted]
Priceine.com
 
 
This checkout page for trip number [redacted] was
submitted on 2015-05-29 07:02:16



Please Review Your
Request















































3½ Star Upscale-Plus Hotel
Which hotel will I get?

Check-In Date:

Saturday, June 27,
2015

Check-Out Date:

Thursday, July 2,
2015

Region

[redacted]

City Areas:

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Indoor or Outdoor Pool

Number of Nights:

5










 























Offer Price Per Room, Per Night:

US$ 62.00

Travel
Insurance:


US$
25.00




Subtotal:

US$ 310.00

Taxes and Service Fees:

US$ 56.55

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 366.55

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired










Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD25.00 per room per night. Details.



*Prices are in US dollars.
Important
Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




[redacted]

I have
read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

Revdex.com, IncRevdex.com, Inc
 
The
consumer submitted a reservation for a 3 star hotel and feels due to the concerns he had during his stay, that he was not given a 3 star property.
 
We assess each participating property on many different criteria, including
cleanliness, guest satisfaction, decor, etc. In fact our hotel ratings, in most
cases, are actually stricter than other national rating. We have researched to find that this hotel does meet our
expectations for the star rating selected on our website.
 
Our competitors also rate this hotel as follows:
[redacted].com = 3 star
[redacted].com = 3 star
[redacted].com = 3 star
[redacted].com = 3 star
We do feel that this hotel is properly rated through our
system and we regret we are not able to offer a refund. During the
request process the customer was asked to review and initial a contract page. That
contract contained the travel information he entered during the request
process and outlined the terms of the offer, including the restriction that
your reservation would not be changed or canceled.
 
We are unable to offfer any compensation or additional refund back to the customer as his reservation is truly non-changeable, non-refundable and non-transferable.
We appreciate the opportunity to clarify.
[redacted]

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion.  The consumer selected a reservation that does not guarantee non-smoking accommodations. Attached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of the selected purchase. Please note that all Special Requests are subject to hotel availability.  
·     Important Information From The Hotel: You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
We are sorry that the hotel was unable to provide non-smoking accommodations and we are unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-07-28 22:13:15
[redacted] - [redacted]
 
[redacted], CT [redacted]
FREE Cancellation until 03:59 PM on 08/01/2015
Freebies:
Hotel Freebies:
Smart Deal — Free Parking
Check-In: Sat, Aug 1, 2015Check-Out: Sun, Aug 2, 2015
Room Type: Queen Room
- Max 2 Guests
 
Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: Good news! This reservation qualifies for free cancellation up until 3:59 PM local hotel time on Saturday, August 1, 2015. If cancelled or modified up to 16:00 on the date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 100 percent of the first night will be charged. Any cancellation and/or change fees described here are charged directly by the hotel.
Pay When You Stay? room
Summary of Charges
Room Cost
(details)
$69.99
Rooms
1
Nights
1
Room Subtotal
$69.99
Taxes
$10.50
You Pay Today
$0.00
Total Cost
$80.49
Prices are in USD
promo cancel policy
Cancellation Policy
Reservation Name (Age 18 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in. [redacted]
 
 
 
 
I agree to the [redacted] Conditions, Terms and Conditions and Privacy Policy by [redacted] this room.
Important Information
·     Room Description: Queen Room - This Double Room Has A Cable Tv And Air Conditioning
·     Rate Description: Special Rate
·     Hotel Freebies Details:
   Smart Deal — 
 — Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability.
   Free Parking
Promotion Details
Negotiated Specials may be limited to certain dates and subject to availability.
x close window
·     Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: Good news! This reservation qualifies for free cancellation up until 3:59 PM local hotel time on Saturday, August 1, 2015. If cancelled or modified up to 16:00 on the date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 100 percent of the first night will be charged. Any cancellation and/or change fees described here are charged directly by the hotel.
·     Additional Information About the Room You Selected: WiFi is available in the hotel rooms and costs USD 2.99 per 24 hours. Pets are allowed. Charges may be applicable. Free public parking is possible on site (reservation is not needed).
·     Important Information From The Hotel: You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
·     All children are welcome. Up to two children under 17 years stay free of charge when using existing beds. All further older children or adults are charged USD 6 per person per night when using existing beds. There is no capacity for extra beds in the room.
·     Your credit card will be used to guarantee the reservation. The hotel will charge you directly for room and tax. No Deposit Will Be Charged. The hotel reserves the right to authorize your credit card prior to check-in.
·     If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and may charge you a penalty.
·     The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.

Dear Ms. [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand that you were unable to use your
reservation due to a delay on your travel. We reviewed your issue and we would
like to offer a one-time exception to cancel for a full refund. A refund for
$215.48 was issued on August 19, 2016. Your refund has been processed through
our system. If you need to check the status of your refund, please contact your
bank directly to inquire about their processing time.
 
Thank you for giving us the opportunity to assist you and
we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com, Inc.
We are in receipt of the complaint initiated
by the above-mentioned consumer and appreciate the opportunity to respond.
Priceline offers a variety travel service
options, including our Retail service where consumers have the option to select
reservations that permit cancelations.
When selecting a reservation, and prior to
purchase, the consumer is provided with the cancel policy associated with each
reservation.
In this case the consumer selected an Express
Deals/Name Your Own Price reservation that
provided greater savings and less flexibility.
Attached hereto, is a copy of the consumer’s
initialed contract page authorizing the non-refundable, non-changeable terms
and conditions of the selected purchase.
Cancel
Policy: For the room type and rate that you've selected, you are
not allowed to change or cancel your reservation. If you cancel your room, you
will still be charged for the full reservation amount.
We thank you for the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This contract for request number [redacted] was originally
initialed on 2014-08-05 21:28:07

[redacted]
[redacted]
[redacted]





Check-In: Fri, Aug 8, 2014Check-Out: Sun, Aug 10, 2014Nights: 2 NightsRooms: 1 Room


Room Type: 1 Queen Bed - Nonsmoking Room - Free Breakfast, Free Wifi,
Fridge, Microwave


Hotel Freebies:


On Sale Now -> Save 20% on this
stay — Free breakfast and free internet in room





Reservation
Name (Age 21 or Older)


Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.





















Room 1




[redacted]
[redacted]
[redacted]






Summary of Charges





























Room Cost:


avg. per room, per night




$65.59




Rooms:




1




Nights:




2




Room Subtotal:




$131.18




Taxes & Fees :




$14.48


We've chopped fees on this
hotel.




Total Charges:
prices are in U.S. dollars




$145.66


Best Price Guarantee on this
hotel




Mandatory
fee of is collected at the hotel.







Important Information







































•




Room Description: 1 Queen Bed Non-Smoking Room With Free Hot Breakfast,
Free Wi-Fi, Refrigerator And Microwave




•




Rate Description: Websaver - Full pre-payment required upon booking




•




Hotel Freebies Details:


On Sale Now -> Save 20% on
this stay — Stay 2 Nights or More and
Save Offer Details.


Free breakfast and free internet
in room


Promotion
Details


Negotiated Specials may be
limited to certain dates and subject to availability.


x
close window




•




Cancel Policy: For the room
type and rate that you've selected, you are not allowed to change or cancel
your reservation. If you cancel your room, you will still be charged for
the full reservation amount.




•




Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not
be entitled to a refund.




•




Your credit card is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.


Your
PayPal account is charged the total cost above at time of purchase. Prices
and room availability are not guaranteed until full payment is received.




•




All rooms are booked for double occupancy
(i.e. 2 adults) and accommodations for more than two adults are not
guaranteed.




•




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.




























 

[redacted]


I have read and agree to abide by the Terms and
conditions and privacy policy.

A refund in the amount of $119.68, was issued to the credit card used...

to make the purchase.
%3

Complaint: 10002481
I am rejecting this response because:it implies that a refund is not possible due to the signed/ initialed online terms. The dispute was based on the fact that the booked car rental didn't accept cash payment for the insurance; it wasn't unforeseen circumstances of changing a travel plan or simply not showing up. Moreover, the indication for a mandatory credit card was not among the provided terms. I honestly can not imagine such a business model adopted by a reputable business as Priceline that cannot refund it's customers under such a hassle and inconvenience; the car rental company itself would've refund me if the reservations was made directly through them according to their feedback. Finally, it was the car company recommendation of contacting Priceline for a refund provided their support of confirming the cancelation. Thus, I respectfully reject this response and urge you for a reconsideration. 
Sincerely,
Majed Alharbi