Priceline.com

I had to cancel a flight. I called the company and was advised by a customer service agent that there is no problem as long as the person named on the ticket travels within one year. The agent told me how much fee I had to pay for cancelling and that I had to pay the balance if the price for the new ticket is the same.
I agreed and the agent provided me with a Trip Number and a "Case ID number" for the transaction on that same day. When I ready to buy the ticket, I called the company they said that I lost the money because the person did not travel. They were able to find all the information with the trip number but nobody knows this case ID number I was provided with.
Now the company has my money and I don't know what to do.

We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the...

opportunity to respond.
According to the consumer, she purchased a one way rental
car, with a pick up and drop off in two different locations; however, priceline
confirmed a rental car with a pick up and drop off in the same location. The consumer
was charged a one day rental cancel fee in order to cancel the non-refundable reservation
and is requesting a refund for the one day cancel fee.
Attached hereto is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms conditions
of the selected purchase as well as the selected pick up and drop off location.
Pick Up/Drop Off:
[redacted]
We are unable to waive or refund the cancel fee for
the consumer’s selected non-refundable reservation and we thank you for the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This contract for request number [redacted] was originally
initialed on 2014-07-28 23:51:17






·       
7


·       
3



·       
AUTO


·       
AC


Unlimited Mileage


Minivan





Pick Up/Drop Off:  [redacted]e
Intl Airport (ORD)  Chicago, IL


 


Pick Up Date & Time:Wednesday,
August 06, 2014 - 5:00 PM





Drop Off Date & Time:Thursday,
August 14, 2014 - 5:00 PM


Rental Company:


Total Charges


8 Days at:$80 /day


Total:$870.84


Don't Forget Collision Damage Insurance!


Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:


·       
Provides
Primary Coverage


·       
Includes
cost of repairs


·       
Cancel
with 100% refund


Traveling with a child or
infant? Add a child seat


Add Child Car Seats (Optional)


You can request any of the child seat options below. These
requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.


0



Infant Child Seat
For infants less than one year and under 20 lbs


0



Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height


0



Booster Seat
For children weighing 40 to 80 lbs


Summary of Charges


Your Offer Price:


$80.00 (per day)


Total Rental Days:


8


Subtotal:


$640.00


Taxes and Fees: (details)


$230.84


Total Charges: prices are in US dollars


$870.84


(Additional payment required for the child
seats.)



Driver Information


[redacted]
**
[redacted]
[redacted]p


25 and over
under 25?
















Security Deposit:




Please indicate what the driver
will provide for the refundable deposit required at the rental counter:Credit Card
Debit Card




The
debit card presented at the counter must be in the primary driver's name.
Any funds used for the deposit cannot be accessed until after the car is
returned. The amount required depends upon car type, rental period, and
optional items.
For customers who use a debit card, some partners may require proof of
round trip airline travel. Will you have proof of round trip airline
travel, or are you a local renter?Proof of round trip
airline travel Local
renter



The credit card presented at the
counter must be in the primary driver's name. The amount of credit required
depends upon car type, rental period, and optional items.









Flight Information (Optional)


This will be used by the rental
car company to monitor flight delays.
[redacted]
[redacted]
Important Information


Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:


·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.


·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted, you will not be charged.



·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.


·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.


·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.


·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.


·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.


·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.



I[redacted]



I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Revdex.com, Inc.
 
We have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Our record indicates that the hotel informed priceline that due to overbooking issues, the hotel accommodated the guests from the 5 star [redacted] Hotel to the 5 star [redacted]. According to the consumer, when the guests arrived at the hotel, they were able to change the room from the [redacted] back to the [redacted] at their request. The hotel confirmed that the guests used the reservation as booked and we are pleased that the guests were accommodated at their desired property. We apologize for any difficulty the consumer experienced with our online services and we are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear [redacted]
 
We are contacting you today regarding your airline
reservation for Trip Number [redacted]
 
class="MsoPlainText">We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that
there was an airline schedule change. We apologize for the inconvenience this
has caused you. Our Air Team reviewed your concerns and verified that there
were no errors on Priceline's end. The airline failed to follow the correct
procedure in notifying us about the change in the schedule.
 
We are very sorry that you have been disappointed with
the way this matter was handled. We will escalate this to our airline contact.
We understand that you purchased new tickets at a higher price. We would like
to ask for a copy of the receipt showing the charges for the new reservation in
the event the carrier requests for it. So, we can forward it to the airline for
possible compensation.
 
You may send it as an attachment in reply to this email.
The attachment needs to be a PDF or JPG file no larger than 2MB. Also, you may
send it to fax number 866-741-5647.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]

Complaint: 10013770
I am rejecting this response because:
 
This response really said nothing at all other than that Priceline denied any kind of reimbursement.  The issue still remains wholly on the table.  For a company to charge a customer half of their purchase price due to a misclick is ludicrous to me.  I submitted a form on their site with the current date automatically filled out when I actually wanted the hotel for the coming Sunday the whole time.  I called the company within minutes of submitting and realizing what had happened and the best they can offer me is half of my money back (as priceline credit) from the purchase only after I had purchased the correct date hotel.  
 
This is clearly taking advantage of customers and the people at Priceline know it.  An acceptable response from the company would have been to apply the funds I had used on the incorrect hotel night to the correct one and not offer a cash refund.  A customer-serving response would have even gone one step further and offered the full refund to my credit card.  While I understand not all companies are going to be customer-serving and really go the extra mile for their customers, to take advantage of the situation and claim my money as theirs is out of line.  That hotel room was off the market for all of 20 minutes (after being on hold on 2 calls to Priceline for 10 min each).
I'm not really even asking for a refund.  I am asking for the money that priceline took from me back.  In the end, I still purchased a Sunday night room at full price and also paid for half of a Wednesday night room-which I want returned to me.
 
This is just an example of how large companies have lost their customer service mentality and gained a mentality to scrape every dollar out of a customer in any way possible.
Sincerely disgruntled,
Bennett Stavely

This paperwork I have .. and again I will say the same thing 
It does not have anywhere on the paperwork a part that says cancellation fees may apply!
My flight was cancelled, this was verified and confirmed. I received a refund less a cancellation fee
My complaint is that I did not see anywhere that a cancellation will apply   
Complaint: [redacted]
I am rejecting this response because:
Sincerely,[redacted]

Revdex.com, Inc.
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.  The consumer selected a retail reservation directly
with [redacted] Rent a Car. With Retail reservations, payment is charged
by and due upon pick up directly with the selected rental car company. The consumer/Bureau
may contact [redacted] Rent a Car directly at ###-###-#### for any further assistance related to
this matter. We are sorry that we are unable to assist the consumer any further
in this situation.
Sincerely,
[redacted]
priceline.com







[redacted] I10 or similar†


(make/model not guaranteed)


·       
4


·       
2


·       
AUTO


·       
AC


·       
Unlimited
Mileage


·       
Free
Cancellation


Economy Car


Pick Up/Drop Off:


[redacted]
[redacted]


Pick Up Date &
Time:


Saturday, August 16
2014 - 12:30 AM - Hours of
operation


Hours Of Operation for Pick-Up
Location

















Opening time




Closing time




5:00AM




1:30AM




[x] close window


Drop Off Date &
Time:


Sunday, August 17
2014 - 7:30 PM - Hours of
operation


Hours Of Operation for Drop-Off
Location

















Opening time




Closing time




5:00AM




1:30AM




[x] close
window


Rental Company: 
[redacted]



Add Child Seats and Special Requests (optional)


You can request any
of the options below. These requests cannot be guaranteed and additional
fees may apply. Contact the rental car company to confirm
availability.


Child Seats

















0





Infant Child Seat
For infants less than one year and under 20 lbs




0





Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height





0





Booster Seat
For children weighing 40 to 80 lbs




Special Requests


























Left Hand Handicap
Control









Right Hand
Handicap Control









Ski Rack









Navigation System







Add Collision Damage Insurance


Get Collision Damage
Insurance Now! Purchasing at time of booking is almost always less expensive
than waiting to purchase coverage at the counter. See additional
information


·       
$35,000
in Primary Coverage so you won't need to file a claim with your regular
insurance


·       
Includes
cost of repairs for collision or damage to a rental car


·       
Allows
for cancellation with 100% refund up until requested pickup time





Yes,
I'd like to purchase collision damage coverage for $11.00 per day.**For
customers with a New York State billing address the fee will be $9 per day


No
thanks. I prefer to decline coverage.



Summary of Rental Car Charges


An estimate of your
rental car reservation is shown below. Prices may vary depending on special
requests and items purchased at the counter.


(ECAR|0|R|RXHE1 |N
IAHT02|IAHT02|18.00)


Daily Rate:


$18.00 (2 x $9.00)


Taxes and Fees: (details)


$25.10


Total Amount Due at
Pick-Up:prices are in US
[redacted]s


$43.10


(Additional
payment required for special equipment.)


Collision Damage Insurance:Amount due now


$22.00 (2 x $11.00)


Taxes and Fees






Here is a breakdown of the estimated taxes, fees, and
surcharges that apply to your reservation when you pick-up your rental car:





































4.49 BUS COST REC
FEE




$4.49




5.00 PCT COUNTY
RENTAL TAX




$1.87




11.11 PCT CONCESSN
RECOV FEE




$2.63




1.16 ENERGY
RECOVERY FEE




$1.16




8.50 FACILITY
USAGE FEE




$8.50




2.70 TAG RECOVERY
FEE




$2.70




10.00 PCT RENTAL
TAX




$3.75




Total Taxes, Fees
and Surcharges




$25.10





Note: Prices are in US [redacted]s


[x] close window


Driver information


The driver may need to provide a credit card
at the rental counter. Please review the acceptable forms of payment
for this car rental to determine the specific requirement.


















Driver's Name:




[redacted]
**
[redacted]
[redacted]
[redacted]
[redacted]

















Corporate
Discounts or Special Rates


Please enter any special rates or
promotional codes that you would like to apply to this rental car
reservation. Be sure to confirm that these discounts have been applied when
you pick up your rental car.













Corporate
Discount (CD)









Promotion Code









[x] Close







Flight Information
(Optional)


This will be used by
the rental car company to monitor flight delays.












What Airline are
you Flying?




Your Flight
Number:




 




Important Information


Once you've reviewed
your information above, please review the following rules regarding rental
cars issued through priceline.com:


·       
If
you purchase collision damage insurance with this rental car reservation, you
will be charged now for the coverage. This Collision Damage Insurance plan is
an affordable alternative to waivers or insurance offered by many Rental Car
providers at the rental car counter. Our plan coverage provides primary
benefits including collision, theft, vandalism and much more. We have
partnered with United States Fire Insurance Company to offer customers this
valuable coverage at $11 per day ($9 per day for NY residents). Please see
the description of coverage for more details. Cancellations with 100% refund
will be permitted for Collision Damage Insurance until your scheduled pick-up
time.


·       



·       
Payment
for this reservation is due when the car is returned and will be charged by
[redacted] Rent A Car.


·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.


·       
Only
the driver will be able to pick up this rental car at the counter. An
additional driver can be added at the counter for a fee payable directly to
the rental car company.


·       
Additional
charges may apply for drivers under the age of 25.


·       
[redacted]
Rent A Car will charge the driver at the rental counter for optional items
you add to your reservation, including any child seats or special requests
such as pre-paid fuel.


·       
The
driver will be required to present a valid driver's license and a valid
credit card or debit card in his/her name at the counter for the refundable
security deposit. Rental car companies may have different requirements for
customers who will only have a debit card at the time of pick-up. For more
specific information please review partner payment options. Pre-paid cards or
cash will not be accepted for the security deposit.


·       
Your
car will be reserved for unlimited mileage, but some car companies have
additional restrictions regarding mileage. Please refer to [redacted] Rent A
Car's specific policy.


·       
Please
see location specific rental policy and rules information


[redacted] Rent A Car Rental Policy and
Rules

[redacted]
I am rejecting this response because it does not actually address the problem. Just giving a hotel a rating does not mean that the rating is accurate. I have experience with [redacted] and some of the other three-star hotels that you listed in the original offer. They do not offer dirty rooms, unchanged linen, cockroaches and mice to their guests. Your own reviews list numerous complaints along these lines. Priceline reads all reviews before posting; I have given reviews to your company in the past, so I know that this is the policy. If you have literally hundreds of complaints, and have not revised your reviews, then your company is failing in its part of the deals offered. You have taken money and not given fair service. I have complained because of this.
You write, "I know you expect a different answer", but in fact I had no such expectations. When my husband used on-line chat to complain, he was met with a series of rote responses and was left with the feeling that no one was actually listening or doing anything but brushing him off. I get the same feeling from your stock reply/refusal. I had no expectations, but I had hopes that you would respond to the problem at hand and make an effort to see if your company had actually made a mistake and would offer reparation. Your company is not perfect; mistakes can be and are made.
I have dealt with Priceline for years:I have rented cars at least twice a year, booked hotels last year and this year and your firm gave good service. This is the first time, in my experience, that you have failed to live up to your end of a bargain. Now, I know that I can no longer deal with your company because you have changed the way that you operate. Your firm has done nothing to investigate a real problem and has made no effort to find a solution
Sincerely,
[redacted]

Important Information About Your HotelThis confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 07/24/2015 at 05:46 PM. Priceline has processed the refund to your method of payment. You can expect to see it posted to your card within 5 business days. A summary of all charges related to this order is shown below. Please note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeable. This is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.
Total Original Cost (including taxes and fees and $0.00 priceline hotel coupon)
$43.67
($43.67)
$0.00
Hotel Cancellation Fee
$0.00
$0.00
$0.00
Total Charges to Credit Card:
$0.00
Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be different. However, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown above. Please allow a full billing cycle to pass for all refunds to be processed. If you need any further assistance please send us an email by clicking here. We would be happy to assist you in any way we can.

I have received the consumer’s additional comments. As you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence.   Priceline
offers a variety travel service options, including our Published Price service
where the consumer selects his/her specific itinerary, including nonstop flights.
 When
selecting a reservation, the consumer is provided with the terms and booking conditions
associated with each reservation. In this case, the consumer selected a
reservation that provided greater savings and less flexibility. Our records
confirm that in order to obtain greater savings, the consumer selected the purchases
a Name Your Own Price reservation and agreed to make one stop in each direction
as noted on his initialed contract. The consumer then contacted Priceline requesting
a refund for the reservation as he did not want an itinerary with one stopover.
The consumer was advised that he selected the purchase of a Name Your Own Price
ticket and agreed to the terms and conditions listed on his contract page, including
making one stopover in each direction. We informed the consumer that we are
unable to change, cancel or refund the reservation. The consumer then chose to
dispute the purchase with his credit card issuing bank. Once the consumer
initiates a credit card dispute with the intent not to pay for an authorized
purchase and the bank withdraws the funds from Priceline outside the terms of
this agreement, the reservation is cancelled.  I am sorry that Priceline is unable to assist
the consumer any further in this situation.
Dear Mr. [redacted],
Thank you for contacting us regarding
your reservation with Delta Air Lines booked under Trip Number [redacted].
We are writing to let you know that we
have received your additional comments in our Executive Offices. We understand
you are requesting a refund on your unused airline tickets.
Prior to submitting your request we
advised that you had to agree to a maximum of 1 connection each way. Once you
disputed the charges with your credit card company, our system automatically
cancelled the reservation. We are not able to reinstate the reservation once
cancelled. We are sorry for any inconvenience; however, your tickets are
non-changeable, non-refundable and non-transferable.
I know you expect a different answer;
however, there are no other options that I can offer because of the
restrictions.
Sincerely,
Teddi C[redacted]
Executive Offices

Worst company ever!!! Save your money and never use this company!!! I ordered a one night hotel room for 3 peoples and I got an handicap room with a queen bed.

I tried to contact the company again since the hotel wont do any changes for you but they claim that they cant do any
change to the reservation so I slept on the floor.

Wont use them ever again!!!

RevDex.com, Inc.
 
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Priceline
is unable to locate a priceline.com reservation with the account number
provided (Account Number: [redacted]). Unfortunately, there is nothing I can add to
what has already been stated in our previous correspondence. I am sorry that we
are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

I will never use Priceline again, booked a hotel apparently my email address was incorrect so I never got a email confirmation, I called the hotel and the phone rang and rang, cannot get ahold of priceline either. so I booked else where, I look at my credit card statement and they charged me for the stay,. I called three times and repeated my story over and over with no resolution. I was charged for a service I never GOT!

Dear Mr. [redacted],
Roman">
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your vacation
package reservation booked under Trip Number [redacted]. As we understand,
your flight was cancelled due to bad weather and you would like to receive a
refund for the hotel portion of your vacation package.
 
We have reviewed this concern and verified that the hotel
did not allow a refund due to a late cancellation notice. However, because we
value your business, we have canceled your hotel reservation and processed a
refund in the amount of  $276.98 back to
the same card that was used to place the request. Your refund will be processed
by our system within one business day and your bank will post the refund back
to your account. Bank processing time varies so please check with them if you
don't see the refund posted to your account within the next few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: 
Before negotiating my own price, I carefully researched every 5- star hotel description in location 7( [redacted] Strip) placed there according to priceline's description for each hotel. Priceline has become very misleading. In the specific description section of each particular hotel is accurate but when you go into the name your own price section they change it to include hotels that were not mentioned in that zone in the specific hotels description. I will not be using Priceline any longer as there are many more competitors available that do not use these deceptive practices. I will surely  make these deceptive practices known on travel blogs and other travel websites to make it known that Priceline is conducting business in a dishonest, misleading, and unethical way. I have attached a file with a snap shot of Priceline's own website showing how they themselves describe the location of the Trump Hotel. After doing some research of my own, I can see that I am not the only customer to experience this. There are many more very similar complaints regarding these deceptive practices. 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and here is the additional information:
[redacted]
Sincerely,
[redacted]

Dear Mr. [redacted],
Roman">
 
Thank you for contacting us regarding your reservation at
the [redacted] for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We are sorry to learn
that the hotel was unable to accommodate your reservation as they were fully
booked on February 14th. Our record shows that a full refund has been processed
back to the card used in booking the reservation.
 
We would like to help you in any way we can. Please
advise if you booked another reservation elsewhere. If you did, please send us
a copy of the receipt or billing statement to: [redacted]. Please include
in your fax the Trip Number [redacted] and your name so that we can associate
the document to an existing reservation. You may also reply to this email and
attach the needed receipt. The attachment needs to be a PDF or JPG file no
larger than 2MB.
 
We apologize for the inconvenience and hope to hear from
you soon.
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
We are in
receipt of the consumer’s letter concerning the resort fees associated with
his/her Name Your Own Price ®   hotel room purchase.
Priceline.com
discloses prior to purchase that resort fees are not included in your offer
price.
Priceline
does not collect resort fees. Resort fees are charged by, and paid directly to
the hotel.


Priceline clearly and conspicuously places the following
disclosure regarding this matter labeled under Important Information.
Important
Information
·       
The credit
card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by
the hotel to the customer at checkout.
These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in your offer price.
The charges hyper link further discloses the
following information.
Hotel Charges
Depending
on the property you stay at you may also be charged (i) certain per person, per
room or percentage based mandatory hotel specific service fees, for example,
resort fees (which typically apply to resort type destinations and, if
applicable, may range from $10 to $40 per day), energy surcharges, newspaper
delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or
(ii) certain optional incidental fees, for example, parking charges, minibar
charges, phone calls, room service and movie rentals, etc. These charges, if
applicable, will be payable by you to the hotel directly at checkout and are
not included in your room rate. Please contact the hotel directly as to whether
and which charges or service fees apply.
These fees
are incurred whether you purchase the hotel room reservation with
priceline.com, or directly with the property.
Attached
hereto, is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the Name Your Own Price ® purchase.
We appreciate this opportunity to address the consumer’s
concerns. 
Sincerely,
[redacted]
Priceline.com
This
contract for request number
[redacted] was originally initialed on 2014-06-18 11:41:49

Please Review Your
Request


















































4 Star Deluxe Hotel


Which hotel will I get?




Check-In Date:




Wednesday, June
18, 2014




Check-Out Date:




Friday, June 20,
2014




Region




San Antonio, TX




City Areas:




Boerne
Downtown East
Fiesta Texas - La Cantera
Fort Sam Houston
Lackland AFB
Market Square Area
Medical Center
Riverwalk Area
San Antonio Airport (SAT)
San Antonio East
San Antonio North - Stone Oak
San Antonio Northeast
San Antonio Northwest
San Antonio South
San Antonio West - Sea World
Schertz - Selma
The Dominion




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




[redacted]




Number of Rooms:




1




Guaranteed Amenities:




Guest Score 8/10 or Higher




Number of Nights:




2













































Offer Price Per Room, Per Night:




US$ 90.00





Travel
Insurance:




US$
10.00






Subtotal:




US$ 180.00





Taxes
and Service Fees:




US$ 39.88





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 219.88




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Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD10.00 per room per night. Details.









*Prices are in US dollars.


Important Information


All rooms will accommodate up
to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or
other special needs (including preferences
for smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.


The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.


Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's
terms and conditions regarding hotel rooms and the use of the
priceline.com Web site by entering your initials when you submitted your
original request.







Initial Here:




I have read, accept and agree to abide by priceline.com's terms
and conditions, privacy policy
and the travel insurance Description
of Coverage. I have read,
accept and agree to abide by priceline.com's terms
and conditions and privacy policy.

RevDex.com, Inc.
 
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. The
hotel informed us that they offered the guests a room on the first floor with a
King bed, and a pull out sofa. However, the guests declined the option and the hotel
cannot offer a refund per cancelation policy of your booking.  We are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:
It was unclear on the search page that the "free wireless" I was using as a search criterion included properties that only had it in public areas. It did not occur to me that a company would be so misleading. It is true that I did not read the fine print on the contract. However, I still believe it is dishonest to include in-room and in-public places as the same amenity when searching for rooms. When customers are searching for the free-wifi feature, they assume this means in-room, since the whole point of that feature is to avoid having to pay a fee to use it in your room. Priceline knows this, and is clearly trying to swindle its customers. 
Sincerely,
[redacted]