Priceline.com

Priceline is normally my favorite booking site. Tonight we reserved a hotel room at [redacted] in [redacted] ** on Priceline, got what we thought was a great deal, checked in and went to our room. Priceline didn't ask how many people were staying in the room. It just asked simply how many rooms we wanted. There was a higher charge for the rooms with two queen beds. We booked anyway. After check in, the front desk called, told me I'd filled the form out wrong and that I owed them $12 because they charge per person in the room. Priceline didn't ask how many people were staying in the room and there was no fine print anywhere about this until you have already paid at the hotel. I felt taken advantage of and extremely irritated that neither the hotel nor Priceline would take responsibility for this and insisted we pay it. I will not book through Priceline again. We definitely would not have chosen to pay $90 for a budget motel. We ended up paying more for the room than the cost of a room had we just driven up and randomly chosen the hotel to stay at. Very disappointed in both companies. When we contacted Priceline about this, they said they would not refund the fee and to have a good night.

'Times New Roman';">

We are sorry that the passenger did not have the required
documents for entering the visiting country and therefore denied boarding by
the airline.





Please note that the consumer selected a Published Price
airline ticket. The airline is he merchant of record and charged the consumer’s
credit card account for the ticket purchase.





Please also note that it is the sole responsibility
of each passenger to secure and present the required documentation.   For further information regarding
documentation requirements, visit http://travel.state.gov/.





Priceline.com discloses the following travel
information:





If you are
traveling outside the U.S., all passengers will need a valid passport, and
you may also need to show additional documentation at your destination and/or
in connecting countries. For information about passport requirements, please
visit the U.S. Department of States website http://travel.state.gov.  It is your responsibility to meet entry
requirements for the countries you are traveling to or connecting through.
Each passenger must have the proper documents for entry/re-entry into a country
(i.e. correct visa, valid passport). Requirements vary, based on the
passenger's citizenship and country of residence. For international one-way
travel, you may also be required to show proof of return travel or onward
travel. Please check these sites for more information: www.travisa.com and www.travel.state.gov.





Attached hereto is a copy of the consumer’s initialed contract
page agreeing to the terms and conditions of the purchase.





We
are sorry that we are unable to assist the consumer with a refund and appreciate
the opportunity to clarify.


Sincerely,


[redacted]


priceline.com





This contract for request number [redacted] was originally initialled on Mon
Jun 9 07:59:35 EDT 2014









Your Trip Summary









Name Your Own Price and Save
Cash





We have
a one-way flight available that will save you cash. Enter an offer and we
will see if an airline accepts your offer.


Total
charges, including taxes and fees,are displayed on the
following page.









Preview Offer










































Flight Information - Thursday, June 12, 2014 (Arrives Friday,
June 13)





[redacted]
[redacted]
[redacted]
[redacted]
*





assenger
Names and Flight Preferences


Please enter passenger
name(s) exactly as they appear on a driver's license or other
official photo ID.Passengers under the age
of 15 must be accompanied by an adult. Note: Meal and seat
preferences are not guaranteed.


If you already have a priceline profile and would like to
acess your stored flight preferences, click here to
sign in.


Adult Passenger 1:Under 18?


1.    
First Name:
[redacted]
2.    
Middle Name:









3.    
Last Name:
[redacted]
4.     
Suffix:








--





5.     



1.     
Frequent Flyer Number:[redacted] Mileage
Bank






2.     
Meal Preference:








Low Salt




3.     
Seat Preference:








Aisle Seat




4.     



Please provide your TSA Secure Flight information now. Learn more.


1.     
Date of Birth:[redacted]


2.     
Gender:Male


Adult Passenger 2:Under 18?


1.    
First Name:






[redacted]

g




2.    
Middle Name:









3.    
Last Name:
**
4.     
Suffix:








--





5.     



1.     
Frequent Flyer Number:[redacted] Mileage
Bank






2.     
Meal Preference:








Low Fat




3.     
Seat Preference:








With Others




4.     



Please provide your TSA Secure Flight information now. Learn more.


1.     
Date of Birth:[redacted]


2.     
Gender:Female


Infants:


Number
of unticketed passengers under age 2:
0


Summary of Charges
































Airline Ticket
Cost:




$409.30 per ticket




Airline Ticket Taxes & Fees:




$189.40 per ticket




Number of Tickets:




2




Airline Ticket
Delivery:




$0.00 (Electronic Ticket)




Airfare Subtotal:




$1,197.40




Total Trip Cost:
(All prices are in US dollars)




$1,197.40This is the BEST PRICE for these flights GUARANTEED!




Baggage fees
are not included in your trip cost.




Important Information





























•




Change penalties/restrictions
apply. Please read the important fare rules and restrictions.




•




Fares are not guaranteed until
purchased.




•




If you do not take your
outbound flight, the airlines will automatically cancel the remainder of
your reservation. No refunds will be granted for the unused portion of
your trip.




•




You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you
to check-in. If you are traveling
outside Hong Kong, all travelers will need a valid passport and you may also need to
show additional documentation at your
destination and/or in connecting countries.

























Initial Here:




**




I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Dear [redacted],
 
Thank you for taking the time to contact us regarding
your vacation package reservation at the [redacted] North
for Trip Number [redacted]. We are writing to let you know that we have
received your Revdex.com concern in our Executive Offices. We
understand that you had issues with your vacation package reservation. We have
contacted the [redacted] North concerning your claims, and
verified from [redacted] at the front desk that they did not receive any quality
complaints during your stay. She also advised that their records indicate that
no inquires or requests were made during your stay to move you to a
non-handicapped room. [redacted] added that no additional fees would be charged
when requesting to move to a non-handicapped room.
[redacted] Corporation advised that the driver of the rental
vehicle was charged $50 for fuel when the rental car was retuned without a full
tank of fuel. Additionally, [redacted] also confirmed that the $200.00 was an
authorization/hold on your card for the security deposit, and not a non-refundable
charge as claimed. The authorization/hold was released on August 17. Depending
on your bank, the hold will be released in 5-7 business days. Furthermore,
[redacted] Corporation verified that they did not receive any complaints from concerning
the quality or unclean condition of the rental vehicle.  In the event that that the $200 hold
authorization on your card was not removed, you may send us the copy of your
billing statement showing the $200.00 charge so that we can research it further
with [redacted] Corporation.  You may either
email it as an attached document to [redacted] or fax it to ###-###-#### with your name and Trip Number on the cover page. If
you are attempting to send a scanned document, please send it as a PDF or JPG
file and please make sure that it is no larger than 2MB.
Please note that we have reviewed the notes on your
record to confirm that we did not overlook anything that might support a more
favorable resolution and they indicate that the rate you purchased is
non-refundable. You selected the [redacted] North,
property at the 2.5 star hotel, when you submitted the reservation.  Reviews and details of the property were available
for your review prior to purchase. The room type that was selected during the
booking process, Best Package Rate, will comfortably sleep up to 1 person and
requests for special needs (including preferences for smoking or non-smoking
rooms, bed/room type) should be requested through your confirmed hotel and
cannot be guaranteed. This information was presented to you prior to purchase
when you were asked to review your reservation, including the terms associated
with cancellations or changes, the name of the hotel selected, the star rating
and the room type. When you purchased your reservation you agreed to those
terms. Therefore, your reservation is non-changeable, non-cancelable and
non-refundable.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

I have received the consumer’s additional comments. We reviewed this matter and verified that the consumer was charged once for the rental car purchase at an offer price of $66.00 per day; a total summary of charges -$369.96. We also confirmed that the contract page clearly discloses a rental car reservation option at the rate of $66 per day. Attached hereto is a copy of the consumer's contract page authorizing the terms and conditions of the purchase, including the summary of charges. I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com
 
This checkout page for trip number [redacted] was submitted on 2015-08-17 14:23:56
Memphis Intl Airport (MEM) Sep. 17, 2015 - 10:00 AM to Sep. 21, 2015 - 10:00 AM
We couldn't find a partner to accept your bid of $45 per day. However, we were able to find you the same car for $66 a day.
Minivan
** [redacted]  Unlimited Mileage Try Naming Your Own Price® for a different car type
Available for the next 60 minutes.
Book Your Car
By booking this car you agree to abide by priceline.com's booking conditions, terms and conditions and privacy policy.
Per Day
$66.00
Total ChargesIncludes taxes and fees
$369.96
See Full Summary of Charges
We'll refund 100% of the difference if you find a lower price.
Summary of Charges
Your Bid Per Day
$66 (per day)
Total Rental Days
4
Subtotal
$264.00
Taxes and Fees:
$105.96
Total ChargesPrices are in US dollars.
$369.96
Important Information
·       Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used.
·       If your request is successful, Priceline will immediately lock in your reservation and charge your form of payment. If your reservation is not successfully booked, you will not be charged.
·       Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
·       Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
·       You are guaranteed a car from one of the following major rental car companies: [redacted].
·       The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests.
·       Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company.
·       Prices are not guaranteed until booking is completed.
·       The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
·       The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.
[x] close window

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the...

opportunity to respond.
Attached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of the consumer’s purchase, including the consumer’s selected travel dates.
We appreciate the opportunity to clarify.
 
Sincerely,
N. D[redacted]
Priceline.com
2.5-Star Hotel in the [redacted] - [redacted] - [redacted] Airport
([redacted]) Area
Amenities: Pet Friendly, Free Parking, Restaurant, Shuttle, Internet, Free Breakfast,
Gym/Spa
Guest Score: 7+
Check In: Wed, Aug 26, 2015
Check Out: T hu, Aug 27, 2015
Rooms: 1 room for 1 night
Room Rate: $58.00 per room/night
Taxes & Fees: $15.12
Room Total: $73.12
Have a promo code?
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] ** *
XXXXXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
T axes and Fees
Amount: $15.12
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred. Refunds are not allowed.
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
View taxes, f ees & cancellation policy ?
Guest name and billing name are the same
United States
BOOKING CONDITIONS
I agree to the Terms & Conditions, Privacy Policy, and Booking Conditions below.
 XX
 
All rooms will accommodate up to 2 pe ople . Re que s ts for be d type s (King, Que e n, 2 Double s , e tc.)
or othe r special requests (including pre fe re nce s for smoking or non-smoking rooms ) s hould be
re que s te d through your confirme d hote l and cannot be guarante e d by Price line .
Re s e rvation is guarante e d for arrival on the confirme d che ck-in date only. If you do not che ck-in on
the firs t day of your re s e rvation and you do not ale rt the hote l in advance , the remaining portion of
your re s e rvation will be cance le d and you will not be e ntitle d to a re fund.
The hote l that is booke d may or may not be one that you have s e e n during a hote l s e arch on
price line . Any s orting or filte ring options pre vious ly us e d will not apply to this re que s t.
The re s e rvation holde r mus t pre s e nt a valid photo ID and cre dit card at che ck-in. The cre dit card is
re quire d for any additional hote l s pe cific s e rvice fe e s or incide ntal charge s or fe e s that may be
charge d by the hote l to the cus tome r at che ckout. The s e charges may be mandatory (e .g., re s ort
fe e s ) or optional (parking, phone calls or minibar charge s ) and are not include d in your offe r price .
Hote l rooms purchas e d through price line are not e ligible for fre que nt trave le r points , upgrade s ,
vouche rs , or othe r dis counts and ince ntive s .
If your re que s t is acce pte d, Price line will imme diate ly charge your cre dit card the total cos t of your
s tay. Rooms purchas e d through price line cannot be cance lle d, change d or trans fe rre d and re funds
are not allowe d. If your re que s t is not acce pte d, your cre dit card will not be charge d. Price s are not
guarante e d until purchas e is comple te .

Dear [redacted],
Roman">
 
We wanted to take this time to contact you in regards to
your hotel reservation at the [redacted] And Casino booked under Trip
Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, the
room that you received was a smoking room and that you have selected a non
smoking room for your reservation. We have researched your issue in our system
and verified that prior to booking, your selection did not guarantee a non
smoking room. The room type you selected was:
Rate Includes Coupon Book With $100 In Added Value
Offers. 250-275 Square Feet. 32" Hdtv Flat Screen Television With Cable.
Complimentary Wifi For Up To One Device. In-Room Safe. Minibar.
 
We apologize, however, the reservation could not be
refunded.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:There is something Priceline can do; they are just refusing. I've attached four screenshot of the checkout process on Priceline and nowhere on it does it mention the passport must match the passenger name. Photo 1: screen to enter passenger name as it appears exactly on drivers license or other official photo ID. I did that. Photo 2: requirements for passenger name. No mention of passport
Photo 3: payment screen after entering passenger name. Mentions requirement for valid passport. No mention that it must match the passengers name. 
Photo 4: talks about the need for valid passport for international travel. No mention of requirement to match passenger name. 
The problem I have with this company is their refusal to accept responsibility for this and their claim that they're unable to assist the customer. Not true. I informed them they could assist by either issuing a store credit or booking a flight. The fact they have a Priceline credit card tells me they ARE able to assist me.
Furthermore, the company has made many assumptions throughout its correspondence with me. If I was married years ago and never updated my driver's license and now it's time to get a passport (which doesn't require copy of my driver's license), there will be a conflict between name on passport and name on driver's license. However, website says enter name exactly as it appears on driver's license when in actuality, it should have been the name on the official passport. This is exactly what happened in my case. My senior mom has always had her maiden name listed as her middle name on her driver's license. So we entered Pamela Bradford Allen during the booking process. Her passport shows Pamela Vernice Allen which includes her middle name as shown on her birth certificate. We didn't know there would be an issue if the passenger name didn't match passport exactly since the name matched the driver's license exactly. I just want the company to issue a credit or book a flight at same cost I initially paid (~$860) and update the Enter Passenger Name page to make clear that if traveling international, you must enter name exactly as it appears on a valid passport. For domestic travel, drivers license or other official photo ID. 
What I'm asking isn't much. This was caused due to the company's assumptions and unclear guidance on the website. Of course, they wouldn't think of this because it's probably never happened. And if not, let this case be a lesson learned to prevent future instances of this from occurring
Again, 1. store credit for ($860), rebook flight at no cost to me, or I rebook but not have to pay more than initially paid (company will bore cost of excess) and 2. Update website so that there's a clear distinction between international and domestic travel as it relates to the photo ID. 
Sincerely,
[redacted]

Email to the customer:
New Roman">
Sent: Tuesday, May 19, 2015
 
Dear Ms. [redacted],
 
Thank you for contacting us regarding your reservation
with [redacted] for Vacation Package Request Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. As we understand, the
flight times were not convenient for your travel needs, and you are now
requesting a change of your return flight.
 
We have reviewed your reservation and found that you
selected one of our restricted vacation packages, and agreed to certain terms
and conditions, including the following condition:
 
       "Your
exact flight times and airline will be shown to you after
your purchase is complete."
       Your flight
"Departs any time between 6am - 10am."
 
Our record shows that you received an itinerary within
the specified time. Your return flight was scheduled to depart from [redacted] International Airport at 6:46 a.m. on May 17, 2015.
 
In addition, your contract also stated the terms and
conditions of your purchase, including the restrictions that the vacation
package cannot be changed, cancelled, transferred or refunded. By submitting
the request for booking, you indicated that you agree to the terms and
conditions stipulated; and, allowed our system to select the flight times for
you.
 
For your reference, a copy of the contract page has been
sent in a separate email. The contract page disclosed the terms and conditions of
your reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
I made an attempt to re-book my flight and was told that I only had $18 of credit. This is unacceptable and the travel insurance was misleading. Please feel free to give me a call at ###-###-#### to discuss in further details.
 
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] under Trip Number
[redacted]
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. We understand your
request for a full refund of your hotel reservation that was cancelled.
 
We have reviewed your concern with our chargeback team
and determined that you have received your funds back through your dispute. If
you have any additional questions regarding your refund, you may contact
[redacted] directly.
 
I hope you have a wonderful day.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com,...

Inc.
 
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Priceline.com
is a travel agent and as such, makes airfares available on behalf of the
airlines.  The consumer selected a
Published Price [redacted] flight itinerary from a list of disclosed
airlines, airfares, and flight schedules. 
[redacted] is the merchant of record and charged the consumer’s
credit card account for the airline ticket purchase. Passengers must contact
the airline/merchant of record directly concerning any refund requests.
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the terms and conditions of the selected purchase.
 
We thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
This contract for request number [redacted] was originally initialled on Thu Jun
5 12:04:02 EDT 2014




Your Trip Summary
Names must match photo ID. Please
verify spelling and edit names
if necessary.
[redacted]
[redacted]



We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$34.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
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$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.


Name Your Own Price
and Save Cash
We have a one-way flight available that will save you cash. Enter
an offer and we will see if an airline accepts your offer.
Total charges, including taxes and fees,are displayed on the following
page.

Preview Offer

































Departing Flight Information - Saturday, September 6, 2014
(Arrives Sunday, September 7)

Flight [redacted]
11h 15m, 5299 mi

From[redacted] ([redacted]Departs: 4:10 PM

To[redacted]Arrives: 4:25 AM (next day)

Aircraft[redacted] (Jet)
Economy/Coach Class

Returning Flight Information - Sunday, October 5, 2014 (Arrives
Monday, October 6)

Flight [redacted]
11h 05m, 5299 mi

From[redacted]Departs: 11:00 PM

To[redacted]Arrives: 9:05 AM (next day)

Aircraft[redacted] (Jet)
Economy/Coach Class

 

















Passenger
and Ticket Information

[redacted]Seat Preference
Flight [redacted]: Aisle Seat Requested
Flight [redacted]: Aisle Seat Requested
Meal Preference:
No Meal Preference

Ticket Type:Electronic

[redacted]Seat Preference
Flight [redacted]: Window Seat Requested
Flight [redacted]: Window Seat Requested
Meal Preference:
No Meal Preference

Ticket Type:Electronic

Summary of Charges
































Airline Ticket Cost:

$779.60 per ticket



Airline Ticket Taxes & Fees:

$122.83 per ticket

Airline Ticket Trip
Protection:

$34.00 per ticket (remove)

Number of Tickets:

2

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$1,872.86

Total Trip Cost:
(All prices are in US dollars)

$1,872.86This is the BEST PRICE for these flights GUARANTEED!

Baggage fees
are not included in your trip cost.

Important Information






















•

Change
penalties/restrictions apply. Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. No refunds will be granted for the unused portion of your
trip.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in. If you are traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination
and/or in connecting countries.



 










Initial Here:

**

I have read,
accept and agree to abide by Priceline.com's terms and conditions, privacy policy. and the trip protection Description of Coverage.

Revdex.com, Inc.
We have received the
consumer’s additional comments.  As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence. We
are sorry that the consumer is not satisfied with his Name Your Own Price hotel
accommodations. With priceline, consumers have a choice. Consumers have
the option to compare rates and select his/her specific hotel, room rate,
amenities, and location from a list of participating properties or,  save even more money by selecting our Name
Your Own Price ® hotel service where the consumer must agree to stay
in any participating hotel that fits the consumer’s star level and location
(area) choices. In this case the consumer selected our Name Your Own Price
® hotel service for greater saving and agreed to the terms and conditions
of the purchase. We have researched to find that this hotel does
meet our expectations for the star rating selected on our website. Our
competitors also rate this hotel as follows:  Orbitz.com = 4, Expedia.com = 4,
Travelocity.com = 4. Per our Quality Experience Guarantee, the hotel has been
star-rated by priceline according to our rigorous rating system. We
are sorry that we are unable to assist the consumer any further in this
situation.
Sincerely,
N. D’Angelo
priceline.com
This contract
for request number [redacted] was originally initialed on 2014-05-28 21:42:26

Please
Review Your Request


















































4 Star Deluxe Hotel, Downtown
Phoenix Area


Which hotel will I get?




Check-In Date:




Tuesday, August
12, 2014




Check-Out Date:




Wednesday, August
13, 2014




Region




Phoenix, AZ




City Area:




Downtown Phoenix




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




[redacted]




Number of Rooms:




1




Guaranteed Amenities:




Indoor or Outdoor Pool, Fitness
Center




Number of Nights:




1













































Offer Price Per Room, Per Night:




US$ 60.00










Travel
Insurance:




US$
5.00






Subtotal:




US$ 60.00





Taxes and Service Fees:




US$ 15.84





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 75.84




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





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due to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for USD5.00
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No,
thanks. I prefer to travel without Trip Protection.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.







Initial Here:




I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Revdex.com:
 I want to inform you that this was resolved this morning before you contacted them.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
 
Sincerely,
[redacted]

mso-bidi-font-family: "Segoe UI";">RE:
rentalcars.com  Account Number: [redacted]
 
 
According to the consumer, she/he purchased a reservation with
[redacted].
 
Priceline does not have access to purchases made directly with
rentalcars.com.
 
Please contact [redacted] directly for any assistance relating
to [redacted] purchases.
 
[redacted], Operations Director at: [redacted]
 
Website:
www.
rentalcars.com
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Website:
[redacted]
 
E – [redacted]
** [redacted]
** [redacted]
** [redacted]

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding
your hotel reservation at the Flamingo Cancun Resort for Trip Number
[redacted]50.
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
I understand that you have issues with this hotel
reservation.
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundable. Changing the hotel on this
reservation will not be an option. However, we can cancel the reservation for a
refund instead. Should you wish to cancel this reservation, you may either
respond to this email or call us directly
at: ###-###-#### before March 14, 2016. Cancellation or
refund may not be available after this date. The Executive Office hours are
9:00 a.m.
to 6:00 p.m. Eastern Time, Monday through Saturday. You
will need to enter your Trip Number, which is [redacted]50, when you contact us.
Please note that the number provided above is a United
States phone number and you may incur toll charges when calling from outside
the United States or Canada.
We look forward to assisting you and resolving your
issue.
Sincerely,
Jenn H[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I never got this information from Luftansa before, now that I have makes it much better :) 
Sincerely,
Nishchaie Khanna

We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.  We
are sorry that the wrong travel dates were selected and the consumer chose not
to resubmit the request with the cancel fee. We are unable to assist the consumer
any further in this situation.
Sincerely,
N. D’Angelo
priceline.com

We are sorry that the consumer is not satisfied
with the location of his/her non-refundable...

Name Your Own Price hotel room
accommodations at The [redacted], Wisconsin.
Priceline discloses that we will find a room in
a hotel willing to agree to your offer price in the shaded area displayed on
the priceline.com website for the consumer's selected area(s). The [redacted] Wisconsin is clearly located
in the shaded area of the mapping guidelines for the area labeled Milwaukee
Downtown.
Consumers who prefer to stay in a particular location or particular property
have the option to visit our retail service, and choose his/her preferred property
and location from a list of competitive prices across a wide range of hotels.
We appreciate the opportunity to clarify.
Sincerely,
[redacted]
priceline.com

Hotel:





Zone/Hotel Location:




Milwaukee Downtown



Ambassador Hotel
2308 West Wisconsin Avenue
Milwaukee, WI 53233
This
contract for request number [redacted] was originally initialed on 2014-05-18
22:20:08

Please
Review Your Request


















































3½ Star Upscale-Plus Hotel,
[redacted] Downtown Area


Which hotel will I get?




Check-In Date:




Friday, June 6,
2014




Check-Out Date:




Sunday, June 8,
2014




Region




Milwaukee, WI




City Area:




Milwaukee Downtown




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




[redacted]




Number of Rooms:




1




Guaranteed Amenities:




Fitness Center, Business Center,
Guest Score 7/10 or Higher




Number of Nights:




2













































Offer Price Per Room, Per Night:




US$ 130.00










Travel
Insurance:




US$
10.00






Subtotal:




US$ 260.00





Taxes and Service Fees:




US$ 48.06





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 308.06




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





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Important
Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.







Initial Here:




I have
read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

I can completely understand this customer's concern as I have experienced bad customer service with this company. After this trip that I have booked through them, I will never use them again, nor would I recommend them to anyone else. Customer Relations is not helpful at all, it seems as if they are trained to say no. What a rip-off! Very disappointed at the service that I have been rendered. I found out through more research that my trip would have been cheaper by contacting the hotel directly!

I bid for a hotel room for $100.00 and my bid was accepted. Immediately after the room was reserved, an ad appeared for "Express Bid" for the same hotel for $88.00. I contacted Brent on Live Chat in customer service. I explained the situation and he basically told me there was nothing he could do about the price. The "Express Bid" was from Priceline!