Priceline.com

We are sorry that the consumer was unable to use his/her hotel...

room
accommodations because the consumer was unable to provide the $250 deposit the [redacted] was requiring for check in.
Attached hereto is a copy of
the consumer’s initialed contract page authorizing the terms and conditions of
the selected purchase, including the following:
 Import Information:
·       
The reservation
holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel to
the customer at checkout. These charges may be mandatory (e.g., resort fees)
or optional (parking, phone calls or minibar charges) and are not included in
your offer price.
As
courtesy refund for the $71.43 hotel room reservation was issued on September
21, 2014.
Dear [redacted],
Thank you for taking the time to contact us regarding your hotel reservation at
the Comfort Inn Austin for Trip Number [redacted].
We are writing to let you know that we have received your email in our
Executive Offices.
We understand that you did not use this hotel reservation because you were not
able to provide the $250 deposit the [redacted] Austin was requiring for check
in.
We have reviewed the notes on your record and they indicate that the hotel
requires a valid credit card at check in for any additional hotel specific
fees, mandatory/incidental charges, that are not included in the offer price.
This information was presented to you prior to purchase when you were asked to
review your reservation, including the important information and the terms
associated with cancellations or changes. When you purchased your reservation
you agreed to those terms.
The hotel specific fees, including the mandatory/incidental charges vary and is
at the hotel's discretion, which is the reason why the specific amount was not
presented.
For your reference, a copy of the contract page has been sent in a separate
e-mail. The contract page disclosed the terms and conditions of your
reservation.
In addition, this reservation was canceled and your refund has been processed.
A refund for $71.43 was issued on September 21, 2014. We will issue a refund to
your bank within one business day. Your bank will then post it to your account.
The bank processing time varies so please check with them if you do not see it
in your account within a few days.
I hope you find my reply helpful and we thank you for your time.
Sincerely,
[redacted]
Executive Offices
 This link has been provided to you so that you
can view the Contract Page you were presented when you were submitting Trip [redacted]. Just click on the link, or if that doesn't work, please copy and
paste the entire link into your browser.
[redacted]
Note that in order to view the page referenced by the link above, you may need
to have Adobe Reader installed. If you are unable to view the above page, you
can download Adobe Reader from http://get.adobe.com/reader/
.

Although I feel it was the ethitical thing to do in correcting my name on the hotel reservations, I am still in need of my name being corrected on my airline tickets! 
I contacted Priceline SEVERAL times that evening asking for help. I even told them I was vision impaired. At no time was I informed there would be a fee to correct my name, or anything else.
Now, helping assure that I won't have a problem when I reach my hotel is great. However, my concern is getting back into the country, if they allow me to board to even leave!! 
I feel it is unethitical practice to sell international packages, then charge the consumer to spell their name properly. 
I have been spelling my name over 50+ yrs. Also, I have auto-fill on my computer. This has not happened before, or since. It was obviously a glitch on their website. I reported it IMMEDIATELY. 
I feel this is an unfair practice to charge me the $30.
Complaint: 10015736
I am rejecting this response because: of the above reason.
Sincerely,
Bernita Smith

EN" lang="EN">Important Information About Your Hotel
This confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 08/24/2015 at 02:47 PM. Priceline has processed the refund to your credit or debit card. You can expect to see it posted to your card within 5 business days. A summary of all charges related to this order is shown below. Please note that Name Your Own Price? hotel rooms purchased through priceline are non-cancellable and non-changeable. This is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.
Total Original Cost(including taxes and fees)
$ [redacted]
($ 179.61)
$ 0.00
Hotel Cancellation Fee
$ 0.00
$ 0.00
$ 0.00
Total Charges to Credit Card:
$ 0.00
Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be different. However, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown above. Please allow a full billing cycle to pass for all refunds to be processed. If you need any further assistance please send us an email by clicking here. We would be happy to assist you in any way we can.

Attached hereto is a copy...

of the consumer’s contract page for trip
number 3[redacted]7,  indicating that the
consumer selected a Published Price rental car reservation, and not a prepaid Name
Your Own Price reservation.
The consumer’s contract page discloses the following information:
Important Information
·      
Payment for this reservation is due when the car is returned and
will be charged by [redacted] Car Rental.
·      
Additional charges may apply at the counter if you pick up or
drop off the car at a different date, time, or location than you requested for
your reservation.
Summary of Rental Car Charges
An estimate of your
rental car reservation of $29/day plus taxes and fees is shown below. Prices
may vary depending on special requests and items purchased at the counter.
(ICAR|0|RD|N
INDO01|INDO01|265.29)
Total Amount Due at Pick-Up: Prices are in US dollars.
This
checkout page for trip
number 3[redacted]7 was submitted on 2016-01-13 12:53:19

5 3 auto ac  Unlimited
Mileage
Mid-Size Car - [redacted] or similar†
make / model not
guaranteed
Pick-up / Drop-off: [redacted]
Intl Airport (IND)
5773 West Washington Street,  [redacted], IN 46241
Pick-up Date &
Time:Wednesday, January 13, 2016 - 9:00 PM - Hours of
operation
Hours Of Operation for Pick-Up
Location

Opening time


Closing time


12:00AM


12:00AM


[x] close window
Drop-off Date &
Time:Friday, January 22, 2016 - 11:00 AM - Hours of
operation
Hours Of Operation for Drop-Off
Location

Opening time


Closing time


12:00AM


12:00AM


[x] close window
Rental Car Company:
Shuttle Pay at Pick-up Free Cancellation


Add Child Seats and Special
Requests (Optional)

You can request any of the options below. These requests cannot
be guaranteed and additional
fees may apply. Contact the rental car company to confirm
availability.

Child Seats

0
Infant Child SeatFor infants less
than one year and under 20 lbs
0
Toddler Child SeatForward facing for
children weighing 20-40 pounds up to 40 inches in height
0
Booster SeatFor children
weighing 40 to 80 lbs

Special Requests

Left Hand Handicap Control
Right Hand Handicap Control
Navigational System
Ski Rack

Add
Collision Damage Coverage
Get Collision Damage
protection now! Purchasing at time of booking is almost always less expensive
than waiting to purchase coverage at the counter. See additional
information
·       $35,000 in Primary Coverage so you won't
need to file a claim with your regular insurance
·       Includes cost of repairs for collision or
damage to a rental car
·       Allows for cancellation with 100% refund up
until requested pickup time

Yes,
I'd like to purchase collision damage coverage for $11.00 per day.**For
customers with a New York State billing address the fee will be $9 per day
No
thanks. I prefer to decline coverage.


Summary
of Rental Car Charges

An estimate of your
rental car reservation of $29/day plus taxes and fees is shown below. Prices
may vary depending on special requests and items purchased at the counter.
(ICAR|0|RD|N
INDO01|INDO01|265.29)
Total Amount Due at
Pick-Up: Prices are in US
dollars.
$352.51 $370.69
You save $18.18 Pay at Pick-up  (including taxes and fees)
Additional
payment required for special equipment.
Collision Damage Coverage
Amount Due Now:
$99.00 (9 x $11.00) Due today. Collision Damage Coverage will be
charged in USD.
Taxes and Fees
Here is a breakdown of the estimated taxes, fees, and
surcharges that apply to your reservation when you pick-up your rental car:

Total Taxes, Fees
and Surcharges


$


Prices are in US dollars.
[x] close window
Driver
Information - Must match photo
ID
The driver may need
to provide a credit card at the rental counter. Please review the acceptable forms of payment
for this car rental to determine the specific requirement.
First
MI
Last
Under 25?
Corporate Discounts or Special Rates
Please enter any special rates or promotional codes that you
would like to apply to this rental car reservation. Be sure to confirm that
these discounts have been applied when you pick up your rental car.
Close



 Flight Information (Optional)This will be used
by the rental car company to monitor flight delays.
What Airline are you Flying? -- choose --
Your Flight Number:
Impo

Important Information
Once
you've reviewed your information above, please review the following rules
regarding rental cars issued through priceline.com:
·      
If you purchase
collision damage coverage with this rental car reservation, you will be
charged now for the coverage. Cancellations with 100% refund will be permitted
for Collision Damage Coverage until your scheduled pick-up time.
·       Payment for this reservation is due
when the car is returned and will be charged by [redacted] Car Rental.
·       Additional charges may apply at the
counter if you pick up or drop off the car at a different date, time, or
location than you requested for your reservation.
·      
Only the driver will
be able to pick up this rental car at the counter. An additional driver can
be added at the counter for a fee payable directly to the rental car company.

·      
Additional charges
may apply for drivers under the age of 25.
·      
[redacted] Car Rental
will charge the driver at the rental counter for optional items you add to
your reservation, including any child seats or special requests such as
pre-paid fuel.
·      
The driver will be
required to present a valid driver's license and a valid credit card in
his/her name at the counter for the refundable security deposit. Rental car
companies may have different requirements for customers who will only have a
debit card at the time of pick-up. For more specific information or to
determine whether a debit card deposit is allowed, please review acceptable
payment options in the partner's policy information. Pre-paid cards or cash
will not be accepted for the security deposit.
·      
Your car will be
reserved for unlimited mileage, but some car companies have additional
restrictions regarding mileage. Please refer to [redacted] Car Rental's specific
policy.
·      
Please see location
specific rental policy and rules information



I agree to Booking Conditions, [redacted] Rental Policy and Rules,
and Terms and Conditions by
booking this car.

RevDex.com, Inc.
 
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. According to the consumer, she contacted the hotel directly to
cancel her reservation, however, she was still charged for the reservation.  Our records further indicate that the consumer
disputed the transaction with her credit card company.  Please note that the consumer had the option
to cancel her reservation directly online via her confirmation/itinerary page
or, contact priceline customer care directly before noon on Thursday, August
21st (local hotel time). Our records indicate that the reservation was not
cancelled via these options.
The consumer must contact the property concerning any claims, or cancelations/refunds
communicated with the hotel directly at [redacted]. We are sorry that we are unable
to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

We have
received a response from the rental car company concerning the consumer’s claim,
and have been...

informed that the consumer purchased liability coverage at the
rental counter, which does not duplicate the CDW insurance originally purchased.
The Collision Damage Insurance purchase by the consumer was indeed accepted by
the rental partner for the consumer’s reservation.
The consumer may contact Economy Rent-A-Car directly at [redacted] for any
further assistance related to this matter.
Sincerely,
[redacted]
Priceline.com
 
This
contract for request number 1[redacted]8 was originally initialed on 2014-04-09
00:35:00


Previous Page

Review Your Rental Car and Confirm Reservation


 


Toyota Yaris or similar†(make/model not guaranteed)


5

3

2-4

MAN

AC

Unlimited Mileage


Compact Car

Pick Up/Drop Off:

Juan Santamaria Intl Airport (SJO)
On Airport

Juan Santamaria Intl. Airport, In Front To The Hampton Inn And Suites,

San Jose 1081-1007 , Costa Rica
 


Pick Up Date & Time:

Thursday, April 24 2014 - 2:00 AM - Hours of operation
 





Hours Of Operation for Pick-Up Location


 

Opening time
Closing time

12:00AM
12:00AM

[x] close window



Drop Off Date & Time:

Wednesday, May 07 2014 - 11:30 AM - Hours of operation
 




Hours Of Operation for Drop-Off Location


 

Opening time
Closing time

12:00AM
12:00AM

[x] close window



Rental Company:

 


 

 

 

Add Child Seats and Special Requests (optional)
You can request any of the options below. These requests cannot be guaranteed
and additional
fees may apply. Contact the rental car company to confirm availability.


Child Seats

0

Infant Child
Seat
For infants less than one year and under 20 lbs

0

Toddler Child
Seat
Forward facing for children weighing 20-40 pounds up to 40
inches in height

0

Booster
Seat
For children weighing 40 to 80 lbs



Special Requests


Left Hand Handicap
Control


Right Hand Handicap
Control


Ski Rack



Navigation
System


 



 

Add Collision Damage Insurance
Get Collision Damage Insurance Now! Purchasing at time of booking
is almost always less expensive than waiting to purchase coverage at the
counter. See
additional information


$35,000 in Primary Coverage so you won't need
to file a claim with your regular insurance


Includes cost of repairs for collision or
damage to a rental car


Allows for cancellation with 100% refund up
until requested pickup time

Yes, I'd like to purchase collision damage coverage
for $11.00 per day.**For customers with a New York State
billing address the fee will be $9 per day

No thanks. I prefer to decline coverage.





 


Summary of Rental Car Charges
An estimate of your rental car reservation is shown below. Prices may vary
depending on special requests and items purchased at the counter.

 
(CCMR|0|R|2WK
|N
SJOT01|SJOT01|122.56)


Weekly Rate:

$122.56 (2 x $61.28)
 


Taxes and Fees: (details)
$15.93
 



Total Amount Due at
Pick-Up:prices are in US dollars

$138.49
(Additional
payment required for special equipment.)


 



Collision Damage Insurance:Amount due now

$154.00 (14 x $11.00)
 




 




Taxes and Fees


 
Here is a breakdown of the estimated taxes, fees, and
surcharges that apply to your reservation when you pick-up your rental car:

AIRPORT FEE
$15.93

Total Taxes, Fees and
Surcharges
$15.93


Note: Prices are in US dollars
[x] close window



 

Driver information
The driver may need to provide a credit card at the rental counter. Please
review the acceptable forms
of payment for this car rental to determine the specific requirement.

Driver's Name:

First

MI

Last

Under 25?



Corporate Discounts or Special RatesPlease enter any special rates or promotional codes that you would like to
apply to this rental car reservation. Be sure to confirm that these discounts
have been applied when you pick up your rental car.

[x] Close




 





 

Flight Information (Optional)
This will be used by the rental car company to monitor flight delays.

What Airline are you Flying?

Your Flight Number:

Spirit Airlines
(NK)


 


 

Important Information
Once you've reviewed your information above, please review the following
rules regarding rental cars issued through priceline.com:

If you purchase collision damage insurance with this rental car reservation,
you will be charged now for the coverage. This Collision Damage Insurance plan
is an affordable alternative to waivers or insurance offered by many Rental Car
providers at the rental car counter. Our plan coverage provides primary benefits
including collision, theft, vandalism and much more. We have partnered with
United States Fire Insurance Company to offer customers this valuable coverage
at $11 per day ($9 per day for NY residents). Please see the description of
coverage for more details. Cancellations with 100% refund will be permitted for
Collision Damage Insurance until your scheduled pick-up time.

Payment for this reservation is due when the car is returned and will be
charged by Economy Rent-A-Car.

Additional charges may apply at the counter if you pick up or drop off the
car at a different date, time, or location than you requested for your
reservation.

Only the driver will be able to pick up this rental car at the counter. An
additional driver can be added at the counter for a fee payable directly to the
rental car company.

Additional charges may apply for drivers under the age of 25.

Economy Rent-A-Car will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special requests
such as pre-paid fuel.

The driver will be required to present a valid driver's license and a valid
credit card or debit card in his/her name at the counter for the refundable
security deposit. For international reservations, the driver may be asked to
present an international license or passport. Rental car companies may have
different requirements for customers who will only have a debit card at the time
of pick-up. For more specific information please review partner payment options.
Pre-paid cards or cash will not be accepted for the security deposit.

Your car will be reserved for unlimited mileage, but some car companies have
additional restrictions regarding mileage. Please refer to Economy Rent-A-Car's
specific policy.

Please see location specific rental policy and rules information

Economy Rent-A-Car Rental Policy and
Rules

Hi. Please see the response below that we sent to our customer. Thanks.
[redacted]
*
We are writing you today regarding your unconfirmed rental car reservation for Trip Number...

[redacted]
 
I am writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
I understand that you received notification from us stating that this request was accepted. I reviewed this offer that you made on our website and unfortunately, our record shows that this was rejected. We searched our database for a confirmed reservation; however, nothing was found under your name, email and phone number.
 
We were unable to find a rental car partner willing to accept your request, and your card has not been charged. Currently, you have the following options:
 
You can try resubmitting your request on our website using the Name Your Own Price tool
Or you can select an itinerary where the price and rental car partner are already displayed prior to purchase.
 
If you can send us a copy of the confirmation email you received, we can investigate your case further. Otherwise, if you need a car, you have to rebook on our website.
 
We hope you find this information helpful, and thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices
D[redacted]
 
We are writing you today regarding your unconfirmed rental car reservation for Trip Number [redacted]
 
I am writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
I understand that you received notification from us stating that this request was accepted. I reviewed this offer that you made on our website and unfortunately, our record shows that this was rejected. We searched our database for a confirmed reservation; however, nothing was found under your name, email and phone number.
 
We were unable to find a rental car partner willing to accept your request, and your card has not been charged. Currently, you have the following options:
 
You can try resubmitting your request on our website using the Name Your Own Price tool
Or you can select an itinerary where the price and rental car partner are already displayed prior to purchase.
 
If you can send us a copy of the confirmation email you received, we can investigate your case further. Otherwise, if you need a car, you have to rebook on our website.
 
We hope you find this information helpful, and thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted],We received both of your emails.We appreciate that
you have taken the time to provide us with your feedback. We demand the same
service for our customers as any travel agency and we are truly sorry to hear of
your experience with Economy Rent-A-Car. We have...

documented your
experience and a Customer Service manager will review your concern and provide
feedback to the travel partner team. If you have not already done so, we urge
you to share your experience directly with our travel partner. We have
contacted the rental company and they advised us that they honored the Collision
Damage Insurance you purchased through us. Moreover, you have purchased Full
cover third party damages and road side assistance at the counter. And these
coverage do not duplicate our insurance; hence, we will not be able to refund
our coverage. Please note that policy regarding the insurance varies by
company. It is at thier discretion to rent a vehicle withour particular
insurance coverage. We are unable to dispute their policy. In order to
further discuss this issue, you will need to contact the rental car compnay
directly at [redacted]We know you expect a different answer;
however, there are no other options that we can offer because of the
restrictions.Sincerely,[redacted]
Customer
Service Specialist

Tell us why here...Issues:    -          Hotel contacted complaining about their polices set with Booking.com   -          Property requesting to collect payment with no-show fee    -      ...

   Asking for an additional  EUR 36 for an overbooking.    Actions taken:   -          Located the reservation in question    -          Property was invoiced correctly for overbooking    -          Forward the property’s complaint to the correct department for review   -      The Account Manager of the property discussed the concerns with the property explained how their polices work that they have set up & advised them to pre-authorize the guest credit card and should the guest to be a no show to cancel the reservation so the commission would not be charged. -    The Account manager also explained for the reservation of John Dye that the commission was not charged however, the relocation cost difference of the EUR 36.30 was to be invoiced as they could not accommodate the guest. Resolution:   -          Case has been closed no further action is needed in the case.

Revdex.com,...

Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. Due to a change
in plans, the consumer checked-out one day earlier than booked and requests a
refund.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation. In this case, the consumer
selected a reservation that provided greater savings and less flexibility.
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the terms and conditions of the selected purchase.
 
·      Cancel Policy: For the room type you've selected, you can cancel your
reservation for a full refund up until noon on Friday, April 10th (local hotel
time). If you decide to cancel your reservation anytime between noon on Friday,
April 10th and noon on Saturday, April 11th (local hotel time), the hotel
requires payment for the first night's stay. You will be charged for the first
night's stay including taxes and fees. Any remaining amount will be refunded to
you. Refunds or cancellations are not available after noon local hotel time on
your day of arrival (Saturday, April 11th).
 
I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
This checkout
page for trip number [redacted] was submitted on 2015-03-26 10:49:05






[redacted]
 
[redacted]
FREE Cancellation until 12:00 PM on 04/10/2015
Freebies:
Hotel Freebies:
On Sale Now ->
Save 10% on this stay — Free internet in public areas and free parking

Check-In: Sat, Apr 11, 2015Check-Out: Fri, Apr 17, 2015
Room Type: Business King Room ~ Disability Access
- Booked for double
occupancy
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Friday, April 10th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Friday, April 10th and noon on Saturday, April 11th (local hotel
time), the hotel requires payment for the first night's stay. You will be
charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on your day of arrival (Saturday, April 11th).


Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.








Room 1

First Name:

Last Name:

Use
this name for all rooms

Summary of Charges


























Room Cost: (details)
avg. per room, per night

$57.44

Rooms:

1

Nights:

6

Room Subtotal:

$344.64

Taxes & Fees :

$38.52
We've chopped fees on this
hotel.

Total Charges:
prices are in U.S. dollars

$383.16
Best Price Guarantee on this
hotel

Mandatory
fee of is collected at the hotel.
 

I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: ADA ACCESSIBLE BUSINESS KING ROOM SMOKE-FREE WITH FREE WIFI,
FLAT SCREEN TV
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
On Sale Now -> Save 10% on this stay — Book now and save
— Promotion Details — Negotiated Specials may be
limited to certain dates and subject to availability.
Free internet in public areas and free
parking
Promotion
Details
Negotiated
Specials may be limited to certain dates and subject to availability.
x close window
·      Cancel
Policy: Priceline
will not charge you a change or cancel fee, however this hotel has the
following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Friday, April 10th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Friday, April 10th and noon on Saturday, April 11th (local hotel
time), the hotel requires payment for the first night's stay. You will be
charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on your day of arrival (Saturday, April 11th).
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
Pet Policy: Pets Welcome: One Well behaved Family Pet Per Room. Guest
Must Notify Front Desk Upon Arrival. Guest Is Liable For Any Damages. In
Consideration Of All Guests, Pets Must Never Be Left Unattended In The Guests
Room.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.

















Initial Here:



I have read and agree to abide by the Terms and
conditions and privacy policy.

Complaint: 9992934
I am rejecting this response because: it was never our intention to cancel, only to avise about m[redacted]'s arrival a day later. I would have taken the loss of a paid night. besides that, there are two reservation codes. why were both rooms cancelled. yes I agreed to the terms and I still do, but what I don't agree on is the cancellation. priceline forced m[redacted] into the cancellation. she was told that was the only option. another detail I don't understand is I was told I should have used my own name for both the rooms, instead of using mine for one room and [redacted] name for the other one. in my humble opinion that would have been fraudulent. either way, it was not my or m[redacted]'s intention to cancel the room, only to advice the hotel/priceline of a late arrival. so i'm being punished by priceline for being educated and telling them upfront about the next day arrival. why would that be a problem when both rooms had been paid in full.
Sincerely,
Peter Van Es

I have received the consumer’s additional comments and have again
reviewed this matter. According to the consumer, she selected a reservation and
provided payment/account information; however, states that she was unaware that
she selected a prepaid reservation, and her account would be charged for the purchase
upon booking. The consumer states that she incurred overdraft bank fees as she
was unaware that she selected a reservation whereby full payment is required
upon booking. The consumer is requesting a refund for her overdraft bank fees alleging
priceline did not disclose that her account/debit/credit card would be charged the total cost at time of
purchase, and full pre-payment is required upon booking.
Attached hereto, is a copy of the consumer’s contract authorizing
the terms and conditions of purchase.
Listed directly under BOOKING CONDITIONS, priceline discloses the
following:
BOOKING CONDITIONS
·       Rate Description: Websaver - Full pre-payment
required upon booking.
 ·       Cancel Policy: We understand that your travel plans may change. That's why priceline
doesn't charge you a change or cancel fee. For the room type you've selected,
you can cancel your reservation for a full refund up until noon on Thursday,
August 11th (local hotel time). If you decide to cancel your reservation
anytime between noon on Thursday, August 11th and noon on Friday, August 12th
(local hotel time), the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Friday, August
12th). Guarantee Policy: Reservation is guaranteed for arrival on the confirmed
check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion of
your reservation will be canceled and you will not be entitled to a refund.
   ·       Your credit card is charged the total cost above
at time of purchase. Prices and room
availability are not guaranteed until full payment is received.
 
·       All rooms are booked for double occupancy (i.e. 2 adults)
and accommodations for more than two adults are not guaranteed. The reservation
holder must present a valid photo ID and credit card at check-in. The credit
card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkout.
These charges may be mandatory (e.g., resort fees) or optional (parking, phone
calls or minibar charges) and are not included in the room rate.
 As noted on the consumer’s contract page for her selected
room rate, the booking conditions clearly disclose, prior to purchase, that full
pre-payment is required upon booking and your credit card is charged the total
cost at time of purchase. We are unable to provide a refund of the overdraft fees
incurred by the consumer for this booking.

Revdex.com Issue / [redacted]
Trip Number(s): [redacted]
According to the consumer he did not authorize the
purchase of airline tickets departing from Houston, Texas, and requests a
refund for the $60 cancel fee charged upon accepting the option to resubmit the
request for a change in airport.
Attached hereto is a copy of the consumer’s initialed contract
page authorizing the following departure and arrival airports:

Depart:
Sun, May 25, 2014




Return:
Thu, May 29, 2014




Departing Airport:
Easterwood Airport (CLL)
College Station, TXorGeorge Bush Intercontinental Airport
(IAH)
Houston, TX




Arrival Airport:
San Diego Intl Airport (lindbergh Field) (SAN)
San Diego, CA



As requested and
authorized by the consumer, priceline confirmed travel departing from Houston,
Texas and arriving in San Diego, California.
Upon notifying priceline
that the wrong airport was selected, the consumer was offered, and accepted the
option to resubmit the request for a change in airport. Our records further confirm that the consumer
was informed of the resubmit option, including the cancel fees associated with
that option, and agreed to the cancel/resubmit option.
The reservation that was
purchased is restricted, and we are unable to waive the $60 change fee.
Sincerely,
[redacted]
Priceline.com

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence.
According to
the consumer:
“When I
arrived at the airport gate on time from Turkey to return to San Francisco,
they told me the entrance has changed and they were unable to provide me with
my seat.”
On behalf of the consumer, we contacted the airline regarding his
claim, and according to their records the reservation was a no-show, the passenger
did not check in for the scheduled flight, and the passenger is not entitled to
a refund or compensation.  
The airline also advised that the passenger/Bureau may contact the
airline directly at ###-###-#### for any further assistance regarding the consumer’s
claims.
Sincerely,
N. D’Angelo
priceline.com

RevDex.com, Inc.
 
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.
According
to the consumer, due to a system glitch, Priceline confirmed the wrong travel
date.
The
consumer states that [redacted] Airlines changed the reservation, and charged an
additional cost for the date change. Please note that the consumer purchased a
Published Price airline ticket with [redacted] Airlines. [redacted] Airline is the
merchant of record and charged the consumer’s credit card accordingly. Attached
hereto is a copy of the consumer’s initialed contract page authoring the
airline ticket purchase as follows:
 


















Flight Information - Sunday, February 1, 2015

Flight [redacted]
4h 50m, 1920 mi

From[redacted] County Airport ([redacted]Departs: 5:00 PM

To[redacted] Airport ([redacted]Arrives: 6:50 PM

Aircraft[redacted] (Jet)
Economy/Coach Class

Flight [redacted]
6h 29m, 2675 mi

From[redacted]Departs: 7:30 PM

To[redacted] Airport ([redacted]Arrives: 11:59 PM

Aircraft[redacted] (Jet)
Economy/Coach Class

 
Upon
review of the contract page, disclosing the selected reservation/travel date,
the consumer proceeded to initial the contract page authorizing the selected purchase.
As requested and authorized by the consumer, the reservation was confirmed for
the selected flight itinerary/travel date. We are sorry that we are unable to
assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
This contract for request number [redacted] was
originally initialled on Tue Dec 16 13:51:24 EST 2014




Your Trip Summary



We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more
for $17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.























Flight Information - Sunday, February
1, 2015

Flight [redacted]
4h 50m, 1920 mi

From[redacted]Departs: 5:00 PM

To[redacted]Arrives: 6:50 PM

Aircraft[redacted] (Jet)
Economy/Coach Class

Flight [redacted]
6h 29m, 2675 mi

From[redacted]Departs: 7:30 PM

To[redacted]Arrives: 11:59 PM

Aircraft[redacted] (Jet)
Economy/Coach Class

Review Flight
Preferences

































Note: Meal and seat preferences are not guaranteed.

Passenger 1:

Courtney [redacted]



Seat Preference:






Window Seat


Frequent flyer #
(optional)[redacted] Mileage Plan









Passenger 2:

[redacted]



Seat Preference:






With Others


Frequent flyer #
(optional)[redacted] Mileage Plan









We Recommend Trip ProtectionLife is uncertain...plan
for the unexpected.Get the following
protection up to the limits listed below and much more. Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident
Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for
$17.00 per person.View terms & conditions
No, thanks. I prefer to decline Trip
Protection.
Summary of Charges




























Airline Ticket Cost:

$299.10 per ticket



Airline Ticket Taxes & Fees:

$31.20 per ticket

Number of Tickets:

2

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$660.60

Total Trip Cost:
(All prices are in US dollars)

$660.60

Baggage fees
are not included in your trip cost.

Important Information






















•

Ticket is non-refundable and
changes are not permitted. Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. No refunds will be granted for the unused portion of your
trip.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.



 










Initial Here:

**
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the...

opportunity to respond.
According to the consumer, he/she was unable to contact
priceline in order to cancel the reservation.
Priceline customer service is available 24/7. Please note
that when a consumer
contacts our 800 number and enters his/her trip number, it links the call to
his/her request/purchase. We have confirmed that no attempts were made to
access the consumer’s purchase, trip number [redacted]82. 
Additionally, in the event that the consumer’s reservation
permits a cancelation in accordance with the rules and restrictions of the
purchase, the consumer also have the option to view or cancel his/her reservation
via his/her confirmation page online.
Attached hereto is a copy of the consumer’s confirmation
page disclosing the cancel policy.
Sincerely,
[redacted]
Priceline.com

Top of Form

Your Reservation Is Confirmed
Thank you for your reservation. Please print your hotel
receipt and show it at check in. For assistance please visit our customer help
area.
Print your receipt & show at check-in.
Print Hotel
Receipt
·       
Your Name: [redacted]
·       
Priceline Trip Number: [redacted]82
[redacted] 
[redacted]
###-###-#### photos
Check-In: Thu, May 15, 2014 - 03:00 PMCheck-Out:Sat, May 17, 2014 - 12:00 PMPriceline Trip Number: [redacted]82
·       
Hotel Map
·       
Print Hotel
Receipt
·       
Email Itinerary
Room 1: [redacted]
Confirmation Number: [redacted]1
Room Type: Executive King Pillowtop Bed/Micro/Fridge
32 Inch Hdtv/Free Wifi/Free Breakfast Coffeemaker/Iron/Hairdryer
Hotel Freebies:
Free breakfast, free internet in room and free parking
Add a Rental Car To Your Trip
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Rental Cars Options
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to Your Trip and Save up to 40%
·Choose from 11 different car types
·Provided by
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over leading sites.
Summary
of Charges

Billing Name:




[redacted] [redacted]




Payment Method:




Mastercard (ending in 5723)




Room Cost:


(avg. per room, per
night)




$85.00




Rooms:




1




Nights:




2




Room Subtotal:




$170.00




Taxes &
Fees :




$23.04


We've chopped fees on this hotel.




Total Charged to
Card: prices are in U.S.
dollars




$193.04



Thank you for your feedback.
Bottom of Form
Cancel Your
Reservation
x
Please note that this booking has
been provided by our subsidiary located in Asia, Agoda.com. To cancel your
reservation you'll need to do so for each room separately. Please use the links
below. You'll be taken to the Agoda.com site to process your cancellation.

Room 1:




[redacted]




Cancel Room 1


















[x] close window
Important Information

•




Rate Description: Websaver - Full pre-payment required upon
booking




•




Hotel Freebies
Details:


• Free breakfast,
free internet in room and free parking




•




Cancellation
Options: Per the
cancellation policy below, this reservation is no longer eligible for a
refund. Our hotel partners are unable to process a refund to your credit
card.




•




Cancellation Policy: For the room type you've selected, you can cancel your
reservation for a full refund up until noon on Wednesday, May 14th (local
hotel time). If you decide to cancel your reservation anytime between noon on
Wednesday, May 14th and noon on Thursday, May 15th (local hotel time), the
hotel requires payment for the first night's stay. You will be charged for
the first night's stay including taxes and fees. Any remaining amount will be
refunded to you. Refunds or cancellations are not available after noon local
hotel time on your day of arrival (Thursday, May 15th).




•




Guarantee Policy: Reservation is guaranteed for arrival on
the confirmed check-in date only. If you don't check-in to the hotel on
the first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not
be entitled to a refund.




•




Pet Policy: Pets Welcome




•




All rooms are booked
for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed.




•




The reservation
holder must present a valid photo ID and credit card at check-in. The credit
card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkout.
These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate.




•




Frequently Asked Questions



Customer Service

If you have any questions or require further
assistance, please visit our Customer Help
area.
You may also contact our Customer Service Department toll-free at
###-###-#### (when calling from United States/Canada), +1 212 444 0022
(when calling from anywhere else).
Please have your Priceline Trip number ( [redacted]82 ) and the phone
number you used when you placed your request ( 9[redacted] ) ready when
you call.




This
contract for request number
[redacted]82 was originally initialed on 2014-05-09 13:07:54











[redacted]






[redacted]
[redacted]
[redacted]

Check-Out: Sat, May 17, 2014Nights: 2 NightsRooms: 1 Room


Room1: [redacted]


Room Type: Executive King Pillowtop Bed/Micro/Fridge 32 inch
HDTV/Free WIFI/Free Breakfast Coffeemaker/Iron/Hairdryer


FREE Cancellation:


until 12:00 PM on 05/14/2014






Hotel Freebies:


Free breakfast, free internet in
room and free parking


Summary of Charges





























Room Cost: (details)


avg. per room, per night




$85.00




Rooms:




1




Nights:




2




Room Subtotal:




$170.00




Taxes & Fees :




$23.04


We've chopped fees on this
hotel.




Total Charges:
prices are in U.S. dollars




$193.04


Best Price Guarantee on this
hotel




Mandatory
fee of is collected at the hotel.







Important Information







































•




Rate Description: Websaver - Full pre-payment required upon booking




•




Hotel Freebies Details:


Free breakfast, free internet
in room and free parking




•




Cancel Policy: Priceline will not charge you a
change or cancel fee, however this hotel has the following cancellation
policy: For the room type you've selected, you can cancel your
reservation for a full refund up until noon on Wednesday, May 14th (local
hotel time). If you decide to cancel your reservation anytime between
noon on Wednesday, May 14th and noon on Thursday, May 15th (local hotel
time), the hotel requires payment for the first night's stay. You will be
charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are
not available after noon local hotel time on your day of arrival
(Thursday, May 15th).




•




Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on
the first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will
not be entitled to a refund.




•




Your credit card is charged
the total cost above at time of purchase. Prices and room availability
are not guaranteed until full payment is received.


Your
PayPal account is charged the total cost above at time of purchase.
Prices and room availability are not guaranteed until full payment is
received.




•




Pet Policy: Pets Welcome




•




All rooms are booked for double occupancy
(i.e. 2 adults) and accommodations for more than two adults are not
guaranteed.




•




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.




























Initial Here:








I have read and agree to abide by the Terms and
conditions and privacy policy.

Thank you for your help in this matter and thank you to priceline I accept the refund. I will in the future be more careful if using the express reservations though I will probably just do it the other way. I have enjoyed my many other interactions with priceline and look forward to using them in the future. Thank you to both priceline and Revdex.com for getting this resolved. Hope everyone has a wonderful blessed week. Take care and sincere thanks. - [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The cancellation policy is ridiculous. I booked 1 room for 2 nights for a softball tournament. When the schedule changed and I no longer needed the first night, I tried to change the reservation. They were going to let me keep the first night and cancel the second. Their reasoning was because the hotel was sold out and they didn't think they could resell the room for the first night. So I asked to cancel both nights with a full refund. Surely with the tournament going on and the hotel already being sold out, reselling the room wouldn't be a problem, right? Wrong! So now I guess we'll just keep both rooms and in the future NEVER us a booking site again because $100+ for a [redacted] doesn't seem like a big enough savings. I'd just rather book directly through the hotel who's cancellation policy is 24 in advance. PS. I tried to change my reservation 2 days in advance.

I am in receipt of
the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to...

respond.
 
We are sorry that
the consumer was unaware that she/he had selected and authorized the purchase
of a non-refundable reservation.  On each
consumers’ contract page (including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this issue labeled
under Important Information.
Important
Information
Your airline tickets
are non-refundable, non-transferable and non-changeable.
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable, terms and conditions of the purchase. 
We
appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
LLC
 
List of 5 requests
for [redacted] submitted by this consumer:
 
















































































Partner

Request#

Offer Status Code

Customer First
Name

Last Name

Email

Phone#

Destination

Travel Start Date

Offer Date Time



[redacted]

19377807041

ACCEPTED


[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

25-May-2015

19-May-2015 12:10:36



[redacted]

[redacted]

RESUBMITTED


[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

25-May-2015

19-May-2015 12:09:12



[redacted]

[redacted]

Credit Card Disputed by Customer


[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

25-May-2015

19-Apr-2015 12:36:11



[redacted]

[redacted]

RESUBMITTED


[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

25-May-2015

19-Apr-2015 12:34:37



[redacted]

[redacted]

RESUBMITTED


[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

25-May-2015

19-Apr-2015 12:33:08

We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more and
much more for $17.00 per person.
This contract for request
number [redacted] was originally initialled on Sun Apr 19 12:35:15 EDT 2015100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.


We Found a Great Deal
for You
While we couldn't find an airline partner
willing to accept your specific request, we do have an airline that will accept
this request if you increase your offer price.
This flight option is $27 cheaper than the lowest published priced flight for a
8% savings. This is available only for a limited time and all tickets are
subject to availability.







$344

If you can raise your offer price we can get you
tickets for $344 per ticket including taxes and fees.

 






























Departing Flight Information - Monday, May 25, 2015



From:[redacted]
[redacted]

To:[redacted]
[redacted]

0-1 Connections
Depart between6am-10pm
Jet Aircraft

Returning Flight Information - Saturday, May 30, 2015



From:[redacted]
[redacted]

To:[redacted]
[redacted]

0-1 Connections
Depart between6am-10pm
Jet Aircraft

 









Passenger Information

[redacted]

Summary of Charges































Airline Ticket Offer
Price:

$292.09 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$52.65 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$344.74

Total Trip Cost:
(All prices are in US dollars)

$344.74

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in. Photo ID must match the passenger
name provided.



Once you click "Buy
My Tickets Now" below, we'll immediately purchase your tickets using the
payment information you provided to us. In most cases, your complete flight
itinerary will be ready for you in seconds. Remember, these tickets cannot be
cancelled, transferred or changed.





[redacted]
**



I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Please note: If you are ready to purchase, please select
"Buy My Tickets Now". Due to constantly changing airline inventory,
ticket availability is not guaranteed. You will be charged only upon a
successful booking. Click
here to try your Priceline request again.

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] And [redacted]
for Trip Number...

[redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have issues with this hotel
reservation.
 
The hotel?s front desk should not have shown you our rate
when they tried to charge your card for this booking. The rate is a specially
negotiated rate with the hotel that is normally not available to the general
public. We receive these rates because of the volume of rooms we sell on our
site and we still try to price them very competitively.
 
We have contacted the [redacted] And [redacted] on your behalf and verified that although they tried to charge
your personal card for $151.13, the attempt to charge was not successful
because the card declined. Because of this, they did not process any refund on
your card. They also declined our request to refund the price difference.
However, as a one-time exception, a refund request of the price difference,
$15.18, was submitted to our management team for review. This process can take
up to 14 days. Once the refund is approved, we will issue a refund to your bank
within one business day.
Your bank will then post it to your account. The bank
processing time varies so please check with them if you do not see it in your
account within a few days.
 
I hope you find this information helpful and we thank you
for your time.
 
 
Sincerely,
 
Jenn H[redacted]
Executive Offices