Priceline.com

Revdex.com, Inc.
 
We have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. We are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

According to 
[redacted], the terms and conditions listed on her contract page do
not include cross border...

country restrictions, and although [redacted]
Rent-A-Car allowed her to drive the vehicle into [redacted], she was charged an
additional fee of 202.09 EUR. [redacted] also states that she was charged
a higher fee at the [redacted] rental car counter than the estimate shown
on  her reservation.
Please
note that the consumer selected a Retail rental car reservation with [redacted]
Rental a Car. Payment for this reservation is due when the car
is returned and will be charged by [redacted].
Consumers are instructed to see [redacted] Rental Policy and Rules, which
are provided on the attached contract page. These rules include the following
cross boarder infomation:
[redacted] Rental Policy and Rules

THE
RENTAL. THE USE OF A FERRY BOAT IS NOT ALLOWED.


CARS
MAY BE TAKEN INTO THE FOLLOWING COUNTRIES -
[redacted]. FOR ALL
PERMITTED COUNTRIES AN ADDITIONAL SURCHARGE OF 10 EUR PER DAY PLUS VAT AND AIRPORT
SURCHARGE WHERE APPLICABLE WITH A MAXIMUM OF 100 EUR PER RENTAL PLUS VAT AND
AIRPORT SURCHARGE WHERE APPLICABLE WILL APPLY AND WILL HAVE TO BE PAID BY THE
RENTER AT THE TIME OF PICKUP. PRIOR CONSENT FROM MEGADRIVE-[redacted] IS
ESSENTIAL BEFORE CROSS BORDER TRAVEL CAN BE AGREED. IF CUSTOMER TRAVELS
ABROAD WITHOUT INFORMING MEGADRIVE-[redacted] ACCORDINGLY, THE FULL
RESPONSIBILITY FOR ANY FINANCIAL OBLIGATIONS - ACCIDENT, BREAKDOWN, ETC WILL
LIE WITH THE RENTER.
We are unable to offer a refund for the charges collected
by [redacted] Rent a Car.  The
Bureau/Consumer may contact [redacted] Rent a Car directly at ###-###-####, referencing [redacted]
confirmation #[redacted] and  [redacted] **, for any further assistance regarding this [redacted] matter.



Sincerely,
[redacted]
Priceline.com
This
contract for request number [redacted] was originally initialed on 2014-07-14
22:54:29



Previous Page





Review Your Rental
Car and Confirm Reservation





[redacted] or similar†


(make/model not guaranteed)


·       
5


·       
2


·       
2-4


·       
MAN


·       
AC


·       
Unlimited
Mileage


Economy Car


Pick Up:


[redacted]

Drop Off:


[redacted]
[redacted]


Pick Up Date &
Time:


Thursday, July 24
2014 - 8:00 AM - Hours of
operation


Hours Of Operation for Pick-Up
Location

















Opening time




Closing time




7:30AM




6:00PM




[x] close window


Drop Off Date &
Time:


Wednesday, July 30
2014 - 11:00 AM - Hours of
operation


Hours Of Operation for Drop-Off
Location

















Opening time




Closing time




7:30AM




6:00PM




[x] close window


Rental Company:






Add Special Requests (optional)


You can request any
of the options below. These requests cannot be guaranteed and additional
fees may apply. Contact the rental car company to confirm
availability.


Special Requests






















Left Hand Handicap
Control









Right Hand
Handicap Control









Navigation System







Add Collision Damage Insurance


Get Collision Damage
Insurance Now! Purchasing at time of booking is almost always less expensive
than waiting to purchase coverage at the counter. See additional
information


·       
$35,000
in Primary Coverage so you won't need to file a claim with your regular
insurance


·       
Includes
cost of repairs for collision or damage to a rental car


·       
Allows
for cancellation with 100% refund up until requested pickup time





Yes,
I'd like to purchase collision damage coverage for $11.00 per day.**For
customers with a New York State billing address the fee will be $9 per day


No
thanks. I prefer to decline coverage.



Summary of Rental Car Charges


An estimate of your
rental car reservation is shown below. Prices may vary depending on special
requests and items purchased at the counter.


(ECMR|0|R|ER7HU |N
BUDC61|BUDT61|114.41)


Weekly Rate:


EUR 114.41 (1 x EUR 114.41)


Taxes and Fees: (details)


EUR 78.64


Total Amount Due at
Pick-Up:


EUR 193.05 ($262.65 USD)





(Additional
payment required for special equipment.)


Collision Damage
Insurance:Amount due now


$77.00 USD (7 x $11.00)


Taxes and Fees






Here is a breakdown of the estimated taxes, fees, and
surcharges that apply to your reservation when you pick-up your rental car:





















ROAD FEE 1.80
EUR/DAY




EUR 12.60




VALUE ADDED TAX




EUR 41.04




DROP CHARGE




EUR 25.00




Total Taxes, Fees
and Surcharges




EUR 78.64




[x] close window


Driver information


The driver may need to provide a credit card
at the rental counter. Please review the acceptable forms of payment
for this car rental to determine the specific requirement.


















Driver's Name:




[redacted]
**
[redacted]
[redacted]


































Important Information





Once you've reviewed your information above, please
review the following rules regarding rental cars issued through
priceline.com:


·       
If
you purchase collision damage insurance with this rental car reservation, you
will be charged now for the coverage. This Collision Damage Insurance plan is
an affordable alternative to waivers or insurance offered by many Rental Car
providers at the rental car counter. Our plan coverage provides primary
benefits including collision, theft, vandalism and much more. We have
partnered with United States Fire Insurance Company to offer customers this
valuable coverage at $11 per day ($9 per day for NY residents). Please see
the description of coverage for more details. Cancellations with 100% refund
will be permitted for Collision Damage Insurance until your scheduled pick-up
time.


·       
Payment
for this reservation is due when the car is returned and will be charged by
[redacted].


·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.


·       
Only
the driver will be able to pick up this rental car at the counter. An
additional driver can be added at the counter for a fee payable directly to
the rental car company.


·       
Additional
charges may apply for drivers under the age of 25.


·       
[redacted]
Rent-A-Car will charge the driver at the rental counter for optional items
you add to your reservation, including any child seats or special requests
such as pre-paid fuel.


·       
The
driver will be required to present a valid driver's license and a valid
credit card or debit card in his/her name at the counter for the refundable
security deposit. For international reservations, the driver may be asked to
present an international license or passport. Rental car companies may have
different requirements for customers who will only have a debit card at the time
of pick-up. For more specific information please review partner payment
options. Pre-paid cards or cash will not be accepted for the security
deposit.


·       
For
one-way rentals, an additional drop fee may be charged by the rental car
company which is not included in the estimated charges shown above. Review
the location's specific rental policy for details.


·       
Your
car will be reserved for unlimited mileage, but some car companies have
additional restrictions regarding mileage. Please refer to [redacted]'s
specific policy.


·       
Please
see location specific rental policy and rules information


[redacted]
Rent-A-Car Rental Policy and Rules



·       
·       
hotels
·       
rental cars
·       
vacation packages
·       
cruises
·       
pricebreaker deals
·       
hotel guides
·       
groups
Top of Form
Change Your Reservation
Search for a rental car, and if we are able
to book it for you, we will automatically cancel your current reservation.
pick-up from An airport
A city
A U.S. address
airport
city
address
city
state- Choose -
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
zip code
find cars within2 miles
5 miles
10 miles
15 miles
20 miles
25 miles
drop-off to Same as pickup
An airport
airport
city
address
city
state- Choose -
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
zip code
find cars within2 miles
5 miles
10 miles
15 miles
20 miles
25 miles
different dropoff location or oneway rental
pick-up date
pick-up time Midnight
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
Pick-Up Time
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
Noon
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
drop-off date
drop-off time Midnight
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
Drop-Off Time
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
Noon
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Rental Car Discount Code? Yes
No
Rental Car Company: Most Popular
Alamo
Avis
Budget
Hertz
National
________________________
More Rental Car Companies
Advantage
Dollar
[redacted]
Europcar
Firefly
Fox
Payless
Sixt
Thrifty
Rental
Car Company: Select from list
Advantage
Alamo
Avis
Budget
Dollar
[redacted]
Firefly
Hertz
National
Sixt
Thrifty
Bottom of Form

Your Rental Car
Reservation Is Confirmed


Please print out your reservation below and take it
with you to the counter. A copy of this itinerary will also be sent to the
email address you provided when making your request.


Priceline Trip
Number: [redacted]









·       
Print Itinerary
·       
Email Itinerary
·       
Get Free Phone App
[redacted] or similar
(make/model
not guaranteed)
·       
5
·       
2
·       
2-4
·       
MAN
·       
AC
Unlimited Mileage
Economy
Car

Pick-Up :
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]




Pick-Up Date &
Time:




Thursday, July 24
2014 - 8:00 AM




Drop-Off Date &
Time:




Wednesday, July 30
2014 - 11:00 AM




Driver:




[redacted]



Confirmation #:




[redacted]



Priceline Trip #:
[redacted]






Purchased Date:




July 14 2014



EUR 114/ week
EUR 193.05 total price
Hours Of
Operation for Pick-Up Location

Opening time




Closing time



[x] close
window
Hours Of
Operation for Drop-Off Location

Opening time




Closing time



[x] close
window
Summary
of Charges

Weekly Rate:




EUR 114.41 (1 x EUR 114.41)




Taxes and Fees:




EUR 78.64




Estimated Total
Rental Car Charges:




EUR 193.05 ($262.65 USD) (payable at the
rental counter)



Taxes and Fees
Here is a breakdown of the estimated taxes,
fees, and surcharges that apply to your reservation when you pick-up your
rental car:

ROAD FEE 1.80
EUR/DAY




EUR 12.60




DROP CHARGE




EUR 25.00




VALUE ADDED TAX




EUR 41.04




Total Taxes, Fees
and Surcharges




EUR 78.64



[x] close
window
Top of Form
Thank you for your feedback.
Bottom of Form
Important Information
Once you've reviewed your information above, please
review the following rules regarding rental cars issued through priceline.com:
·       
We recommend that you print a copy of this page and
present it at the rental car counter to simplify the pick-up process.
·       
Payment for this reservation is due when the car is
returned and will be charged by [redacted].
·       
Additional charges may apply at the counter if you pick
up or drop off the car at a different date, time, or location than you
requested for your reservation.
·       
Only the driver will be able to pick up this rental car
at the counter. An additional driver can be added at the counter for a fee
payable directly to the rental car company.
·       
Additional charges may apply for drivers under the age of
25.
·       
[redacted] will charge the driver at the
rental counter for optional items you add to your reservation, including any
child seats or special requests such as pre-paid fuel.
·       
The driver will be required to present a valid driver's
license and a valid credit card or debit card in his/her name at the counter
for the refundable security deposit. For international reservations, the driver
may be asked to present an international license or passport. Rental car
companies may have different requirements for customers who will only have a
debit card at the time of pick-up. For more specific information please review
partner payment options. Pre-paid cards or cash will not be accepted for the
security deposit.
·       
For one-way rentals, an additional drop fee may be
charged by the rental car company which is not included in the estimated
charges shown above. Please review the location's rental policy for more
specific details.
·       
Your car will be reserved for unlimited mileage, but some
car companies have additional restrictions regarding mileage. Please refer to
[redacted]'s specific policy.
·       
Please see location specific rental policy and rules
information.
·       
If you have any questions or require further assistance,
please visit the customer help area on our website. You may also contact our
Customer Service Department by phone at (when calling from Hungary, when
calling from the United States/Canada). Please have your Trip Number
[redacted]46 and the phone number you provided when you placed your request ###-###-#### ready when you call.
[redacted] rental policy and rules information
Frequently Asked Questions
Rental Counter
Information
[x] close
window
Payment Options
Acceptable forms
of payment
ALL MAJOR CREDIT CARDS, VISA, MASTERCARD, ON
THE
NAME OF THE RENTER AND PRESENT AT THE TIME OF PICK UP
ARE ACCEPTED. TOUR VOUCHERS IN PRINTED PAPER FORM
ARE ACCEPTED. NO DIGITAL VOUCHER IS ACCEPTED.
DEBIT CARDS, BANKCARDS AND CASH PAYMENTS ARE NOT
ACCEPTED. AT THE BEGINNING OF THE RENTAL THE
CUSTOMERS CREDIT CARD WILL BE CHARGED FOR THE EXCESS
PLUS THE ADDITIONAL EXTRAS PURCHASED AT THE TIME OF
PICK UP AT A MINIMUM OF 700,00 EURO.
[x] close
window
Rental Policies
and Rules
Acceptable forms
of payment
ALL MAJOR CREDIT CARDS, VISA, MASTERCARD, ON
THE
NAME OF THE RENTER AND PRESENT AT THE TIME OF PICK UP
ARE ACCEPTED. TOUR VOUCHERS IN PRINTED PAPER FORM
ARE ACCEPTED. NO DIGITAL VOUCHER IS ACCEPTED.
DEBIT CARDS, BANKCARDS AND CASH PAYMENTS ARE NOT
ACCEPTED. AT THE BEGINNING OF THE RENTAL THE
CUSTOMERS CREDIT CARD WILL BE CHARGED FOR THE EXCESS
PLUS THE ADDITIONAL EXTRAS PURCHASED AT THE TIME OF
PICK UP AT A MINIMUM OF 700,00 EURO.
Age
THE MINIMUM AGE FOR CAR GROUPS MINI MCMR
ECONOMY ECMR,
ECAN, ECAR, EWAR COMPACT CCMR, CDMR, CCAR, CDAR, CWMR,
CKMN AND INTERMEDIATE IDMR, IFAR, IWMR, IDAR, IVMR AND
STANDARD SDAR, SDMR, SWMR, SFAR, SVMR IS 19 YEARS OF
AGE. CAR GROUPS PREMIUM OR HIGHER ARE ONLY AVAILABLE
FOR RENTERS AGED 25 YEARS OLD AND ABOVE. ON COMPLETION
OF THE RESERVATION, IT IS RECOMMENDED TO CAREFULLY
CHECK THE LOCAL TERMS AND CONDITIONS.
AN ADDITIONAL YOUNG DRIVERS FEE OF EUR 10.00 PER DAY
PLUS AN ADDITIONAL VAT AND AIRPORT SURCHARGE WHERE
APPLICABLE FOR ALL DRIVERS AGED 19-24 APPLIES. THERE IS
NO MAXIMUM AGE FEE OR RULE.
Arrival Info
THERE IS A DROP BOX LOCATED IN FRONT OF THE
RENTAL
OFFICE. VEHICLES ARE TO BE PARKED AT THE RENTAL CAR
PARKING SPACES DEDICATED TO MEGADRIVE-[redacted]
ACROSS THE GAS STATION. CUSTOMER CAN LEAVE A COPY OF
THE RENTAL AGREEMENT IN THE GLOVE BOX. CUSTOMER HAS
TO LEAVE HIS OR HER CONTACT INFORMATION. ONLY AFTER
HOURS PICKUPS ON REQUEST. FOR AFTER HOURS SERVICE A
FEE OF EUR 37,50 PER RENTAL EXCLUDING VAT AND AIRPORT
SURCHARGE, WHERE APPLICABLE, WILL CHARGED. NOTE, THE
THE SERVICE IS ONLY AVAILABLE ON REQUEST. IN THE CASE
OF A NO SHOW OUTSIDE OPERATING HOURS THE AMOUNT OF
EUR 37,50 PER RENTAL EXCLUDING VAT WILL STILL BE
CHARGED. PRIOR WRITTEN CANCELLATION NOTICE FORWARDED
DURING OPERATING HOURS IS REQUIRED TO PREVENT THIS
FEE FROM BEING CHARGED. IF NO CANCELLATION
NOTIFICATION IS PROVIDED, THE AMOUNT WILL BE INVOICED
TO THE RENTER. THE CUSTOMER IS FULLY EXPECTED AND
AND RESPONSIBLE FOR FOLLOWING THE INSTRUCTIONS GIVEN
AT THE TIME OF PICKUP.
Collision Damage
Waiver
COLLISION DAMAGE WAIVER CDW IS INCLUDED IN
RATES WITH
AN EXCESS AMOUNT OF EUR 450.00 PER INCIDENT OR DAMAGE
FOR CAR CLASSES FROM MCMR THROUGH CKMN. FOR CAR CLASSES
IDMR AND HIGHER AN EXCESS AMOUNT OF EUR 650.00 PER
INCIDENT OR DAMAGE APPLIES. ON EXCLUSIVE PRODUCTS THE
PURCHASE OF CDW IS RECOMMENDED WITH A DAILY RATE OF
EUR 16.54 EXCLUDING VAT. THE EXCESS RANGES FROM EUR
450.00 TO EUR 650.00 DEPENDING ON CAR GROUP.
*
THE PURCHASE OF CDW COLLISION DAMAGE WAIVER AND TP
THEFT PROTECTION IS NECESSARY WITH THE EXCEPTION OF
CUSTOMERS WHO HAVE ADEQUATE INSURANCE COVER THROUGH
HIS OR HER CREDIT CARD.
*
TO WAIVE CDW-TP COVERAGE, CUSTOMER MUST HAVE EITHER
A US ISSUED GOLD OR PLATINUM MASTERCARD OR A CANADIAN
ISSUED GOLD OR PLATINUM VISA AND PROVIDE WRITTEN PROOF
FROM THE CREDIT CARD INSURANCE COMPANY THAT THE CARD
HAS FULL COVERAGE FOR AUSTRIA OR WORLDWIDE AT TIME OF
RENTAL. THESE CARDS WILL ONLY BE ACCEPTED FOR COVERAGE
OF RENTAL PERIODS LESS THAN 28 DAYS IN ANY CALENDAR
YEAR. IF NO RELEVANT CARD OR COVER LETTER IS PROVIDED
AT THE COMMENCEMENT OF THE RENTAL, CDW-TP MUST BE
PURCHASED.
*
THE FINANCIAL RESPONSIBILITY FOR THOSE CUSTOMERS WHO DO
NOT QUALIFY FOR THE WAIVER OF CDW-TP COVERAGE AND DO
NOT PURCHASE CDW-TP WILL BE THE FULL VALUE OF THE
VEHICLE.
*
CREDIT CARD COVERAGE IS NOT ACCEPTED FOR CAR GROUP
LUXURY VAN LVMR. IN THE EVENT OF AN ACCIDENT, ANY
DAMAGE OR THEFT, THE DRIVER MUST OBTAIN THE RELEVANT
POLICE REPORT.
*
IF NO POLICE REPORT IS PROVIDED, THE DRIVER WILL BE
LIABLE FOR THE TOTAL COST OF THE DAMAGES UP TO AND
INCLUDING THE TOTAL COST OF THE VEHICLE. LOCATION
DOES NOT ACCEPT INSURANCES PURCHASED ON THIRD PARTY
WEBSITES.
SUPER COLLISION DAMAGE WAIVER-
SCDW IS OPTIONAL AND OFFERED AT THE TIME OF RENTAL FOR
AN ADDITIONAL DAILY CHARGE.IF RENTER ACCEPTS SCDW,
MEGADRIVE [redacted] WAIVES THE RENTERS RESPONSIBILITY
EXCESS FOR DAMAGES TO THE BODY OF THE RENTAL VEHICLE.
NOT APPLICABLE WHEN DUE TO THE DRIVERS NEGLIGENCE OR
VIOLATION OF THE APLLICABLE LAWS AND OR ROAD
REGULATIONS OF THE COUNTRY THE VEHICLE WAS DRIVEN. THE
COST FOR SUPER COLISSION DAMAGE WAIVER SCDW PER DAY IS
12,50 EURO PLUS AN ADDITIONAL VAT AND AIRPORT
SURCHARGE WHERE APPLICABLE.
IN ALL CASES SUPER COLLISION DAMAGE WAIVER SCDW DOES
NOT COVER DAMAGES CAUSED TO THE ROOF,RIMS, WHEEL COVERS
WIND SCREEN, TIRES, LIGHTS, CRYSTALS, INTERIORS AND
UNDERBODY OF THE VEHICLE, EXTREME WEATHER EVENTS,
WEATHER EVENTS, NATURAL DISASTERS OR RIOTS. IN ANY CASE
OF DRIVERS NEGLIGENCE OR VIOLATIONS THE RENTER WILL BE
LIABLE FOR THE ENTIRE FINANCIAL LOSS INCURRED BY THE
FINANCIAL LOSS INCURRED BY THE LESSOR. TOGETHER WITH
THE SUPER COLLISION DAMAGE WAIVER SCDW A FURTHER
PROTECTION FOR THE TIRES AND WINDSCREENS NAMED TWP
CAN BE PURCHASED AT THE RATE OF 12.50 EUR PER DAY PLUS
AN ADDITIONAL VAT AND AIRPORT SURCHARGE TAX WHERE
APPLICABLE. IN CASES OF DAMAGE TO THE RENTAL VEHICLE AN
ADDITIONAL HANDLING FEE SURCHARGE OF 48 EUR INCLUDING
VAT AND AIRPORT SURCHARGE WHERE APPLICABLE WILL APPLY.
TWP CAN ALSO BE PURCHASED AS A STANDALONE PRODUCT.
THE COST FOR TWP PER DAY IS 4.17 PLUS AN ADDITIONAL
VAT AND AIRPORT SURCHARGE.
INCLUSIVE-
TOTAL CHARGES INCLUDE COLLISION DAMAGE WAIVER CDW WITH
EXCESS, THEFT PROTECTION TP WITH AN EXCESS AMOUNT OF
2.000 EURO PLUS ADDITIONAL VAT, SUPPLEMENTAL LIABILITY.
ADDITIONAL SURCHARGES MAY APPLY TO EXTRAS OR AND
ADDITIONAL PROTECTION PRODUCTS MAY BE PURCHASED AT THE
TIME OF PICK-UP.
Credit Card
Information
CREDIT CARDS ACCEPTABLE FOR DEPOSIT
AX MC VI
CREDIT CARDS ACCEPTABLE FOR GUARANTEE
NO CREDIT CARDS FOR GUARANTEE
Drivers License
Requirements
ALL DRIVERS, INCLUDING ADDITIONAL DRIVERS,
MUST HAVE
HELD THEIR DRIVERS LICENSE FOR A MINIMUM PERIOD OF 1
YEAR. A PASSPORT WILL BE REQUIRED FOR IDENTIFICATION
PURPOSES. IN SPECIFIC CASES THE RENTAL AGENT MAY ASK
FOR A PROOF OF RESIDENCE OR A FLIGHT TICKET. AN
INTERNATIONAL DRIVERS LICENSE IS ONLY REQUIRED FOR
DRIVERS, WHOSE LICENSE IS WRITTEN IN NON-LATIN
CHARACTERS. IF RENTAL AGENT IS UNCERTAIN ABOUT RENTERS
HEALTH CONDITIONS, E.G. UNDER THE INFLUENCE OF DRUGS
OR ALCOHOL, A RENTAL MAY BE REFUSED.
Drop Charges
DOMESTIC ONE-WAYS ARE AVAILABLE FROM CITY TO
CITY IN
AUSTRIA AND SLOVAKIA AT A SURCHARGE OF 70,00 EURO
PER WAY PLUS AN ADDITIONAL VAT AND AIRPORT SURCHARGE,
WHERE APPLICABLE. NO FEE APPLIES, IF RENTAL PERIOD
EXCEEDS 14 DAYS. A DOMESTIC ONE-WAY CHARGE DOES NOT
APPLY FOR HUNGARY.
ONE-WAY RENTALS WITHIN THE SAME CITY ARE AVAILABLE
AT A SURCHARGE OF 25,00 EURO PLUS AN ADDITIONAL VAT
AND AIRPORT SURCHARGE, WHERE APPLICABLE.
INTERNATIONAL ONE-WAY - FROM MEGADRIVE [redacted]
AUSTRIA TO ANY MEGADRIVE [redacted] BRANCH IN
AUSTRIA, HUNGARY AND SLOVAKIA AN INTERNATIONAL
ONE-WAY FEE OF 250,00 EURO PER RENTAL PLUS AN
ADDITIONAL VAT AND AIRPORT SURCHARGE APPLIES. THE
MINIMUM RENTAL PERIOD IS 3 DAYS. MEGADRIVE
[redacted] STRICTLY PROHIBITS ONEWAY RENTALS INTO ANY
OTHER COUNTRY OUTSIDE THE TERRITORY OF HUNGARY,
SLOVAKIA OR AUSTRIA. IF A CUSTOMER STILL DROPS THE CAR
AT ANY OTHER [redacted] LOCATION HE WILL BE MADE
LIABLE FOR ALL RENTAL VEHICLE RECOVERY COSTS, IDLE
DAYS, TRANSPORTATION OF THE CAR ETC.
CUSTOMER MUST ADVISE THE CAR WILL BE DRIVEN OUT OF
COUNTRY OF RENTAL AT THE BEGINNING OF THE RENTAL. IF
THE CUSTOMER TRAVELS ABROAD, A DEPOSIT OF UP TO
2.400 EURO INCLUDING VAT WILL APPLY.
CARS MAY BE TAKEN INTO THE FOLLOWING COUNTRIES -
GERMANY, AUSTRIA, HUNGARY, SLOVAKIA, ITALY, CROATIA,
SLOVENIA, SWITZERLAND, LIECHTENSTEIN, FRANCE, SPAIN,
PORTUGAL, ANDORRA, MONACO, LUXEMBOURG, BELGIUM,
NETHERLANDS, DENMARK, UNITED KINGDOM, IRELAND,
CZECH REPUBLIC.
FOR HUNGARY, SLOVAKIA, CZECH REPUBLIC, CROATIA AND
SLOVENIA AN ADDITIONAL SURCHARGE OF 10,00 EURO PER
DAY PLUS AN ADDITIONAL VAT AND AIRPORT SURCHARGE,
WHERE APPLICABLE, WITH A MAXIMUM OF 100,00 EURO PER
RENTAL PLUS AN ADDITIONAL VAT AND AIRPORT SURCHARGE,
WHERE APPLICABLE, WILL APPLY AND HAVE TO BE PAID BY
THE RENTER AT THE TIME OF PICK UP.
PRIOR CONSENT FROM MEGA DRIVE [redacted] IS ESSENTIAL
BEFORE CROSS BORDER TRAVEL CAN BE AGREED. IF
CUSTOMER TRAVELS ABROAD WITHOUT INFORMING MEGADRIVE
[redacted] ACCORDINGLY, THE FULL RESPONSIBLITY FOR
ANY FINANCIAL OBLIGATIONS LIES WITH THE DRIVER,
ACCIDENT, BREAKDOWN ETC.
THE USE OF A FERRY BOAT IS NOT ALLOWEDB
Insurance
THEFT PROTECTION TP COVERS THE RENTER IN THE
EVENT OF
THEFT OR LOSS OF THE VEHICLE. THEFT PROTECTION IS
INCLUDED IN RATES. THE RENTER OR CUSTOMER ARE LIABLE
FOR AN EXCESS AMOUNT OF EUR 2,000.00 PLUS ADDITIONAL
VAT AND AIRPORT SURCHARGE REGARDLESS OF THE CAR CLASS.
THIS EXCESS CANNOT BE WAIVED. ON EXCLUSIVE PRODUCTS
THE PURCHASE OF TP IS RECOMMENDED AND THE DAILY RATE
IS EUR 3.15 EXCLUDING VAT WITH THE EXCESS EUR 2,000.00.
*
THE PURCHASE OF CDW COLLISION DAMAGE WAIVER AND TP
THEFT PROTECTION IS NECESSARY WITH THE EXECPTION OF
CUSTOMERS WHO HAVE ADEQUATE INSURANCE COVER THROUGH HIS
OR HER CREDIT CARD.
*
TO WAIVE CDW-TP COVERAGE, CUSTOMER MUST HAVE EITHER A
US ISSUED GOLD OR PLATINUM MASTERCARD OR A CANADIAN
ISSUED GOLD OR PLATINUM VISA AND PROVIDE WRITTEN PROOF
FROM THE CREDIT CARD INSURANCE COMPANY THAT THE CARD
HAS FULL COVERAGE FOR AUSTRIA OR WORLDWIDE AT TIME OF
RENTAL. THESE CARDS WILL ONLY BE ACCEPTED FOR COVERAGE
OF RENTAL PERIODS LESS THAN 28 DAYS IN ANY CALENDAR
YEAR. IF NO RELEVANT CARD OF COVER LETTER IS PROVIDED
AT THE COMMENCEMENT OF THE RENTAL, CDW-TP MUST BE
PURCHASED.
*
THE FINANCIAL RESPONSIBILITY FOR THOSE CUSTOMERS WHO
DO NOT QUALIFY FOR THE WAIVER OF CDW-TP COVERAGE AND
DO NOT PURCHASE CDW-TP WILL BE THE FULL VALUE OF THE
VEHICLE.
*
CREDIT CARD COVERAGE IS NOT ACCEPTED FOR CAR GROUP
LUXURY VAN LVMR. IN THE EVENT OF AN ACCIDENT, ANY
DAMAGE OR THEFT, THE DRIVER MUST OBTAIN THE RELEVANT
POLICE REPORT. IF NO POLICE REPORT IS PROVIDED, THE
DRIVER WILL BE LIABLE FOR THE TOTAL COST OF THE DAMAGES
UP TO AND INCLUDING THE TOTAL COST OF THE VEHICLE.
LOCATION DOES NOT ACCEPT INSURANCES PURCHASED ON
THIRD PARTY WEBSITES.
*
ROADSIDE ASSISTANCE-
ROADSIDE ASSISTANCE IS PROVIDED DURING AS WELL AS
OUTSIDE THE NORMAL OPERATING HOURS. PLEASE CALL
0036 30 646 88 44. IN SPECIFIC CASES SUCH AS LOST KEYS,
LOCKOUTS, FUEL OUTAGE, ROADSIDE ASSISTANCE IS NOT
OFFERED FREE OF CHARGE - FINANCIAL RESPONSIBILITY
LIES WITH THE RENTER AND CANNOT BE WAIVED.
*
EXCLUSIVE-
ALL EXTRAS PAYABLE AT THE TIME OF PICK UP DO NOT
INCLUDE VAT AND LOCAL AIRPORT TAX WHERE APPLICABLE,
AS WELL AS CONTRACT FEE OF 1 PERCENT FOR RENTALS
ORIGINATING IN AUSTRIA WHEN THE TOTAL AMOUNT OF THE
RENTAL EXCEEDS 150 EUR. THE PURCHASE OF COLLISION
DAMAGE WAIVER, CDW, AND THEFT PROTECTION, TP, IS
RECOMMENDED. RESPONSIBILITY WITHOUT CDW/TP IS THE FULL
VALUE OF THE VEHICLE. TO WAIVE CDW/TP COVERAGE,
CUSTOMER MUST HAVE EITHER A US ISSUED GOLD/PLATINUM
MASTERCARD OR A CANADIAN ISSUED GOLD/PLATINUM AND
PROVIDE WRITTEN PROOF FROM THE CREDIT CARD INSURANCE
COMPANY THAT THE CARD HAS FULL COVERAGE FOR AUSTRIA
OR WORLDWIDE AT TIME OF RENTAL. THESE CARDS WILL ONLY
BE ACCEPTED FOR COVERAGE OF RENTAL PERIODS LESS THAN
28 DAYS IN ANY CALENDAR YEAR. IF NO RELEVANT CARD OR
COVER LETTER IS PROVIDED AT THE COMMENCEMENT OF THE
RENTAL, CDW/TP MUST BE PURCHASED. CREDIT CARD COVERAGE
IS NOT ACCEPTED FOR PVMR. IN THE EVENT OF AN ACCIDENT,
ANY DAMAGE OR THEFT, THE DRIVER MUST OBTAIN RELEVANT
POLICE REPORT. IF NO POLICE REPORT IS PROVIDED, THE
DRIVER WILL BE LIABLE FOR THE TOTAL COST OF THE DAMAGES
UP TO AND INCLUDING THE TOTAL COST OF THE VEHICLE. A
HANDLING FEE OF 48 EUR INCLUSIVE OF VAT WILL APPLY IF
THE CUSTOMER RECEIVES ANY TYPE OF TICKET. MEGADRIVE/
[redacted] IS NOT LIABLE FOR LOST, FORGOTTEN ITEMS
LEFT IN THE RENTAL VEHICLE. LOCATION DOES NOT ACCEPT
INSURANCES PURCHASED ON THIRD PARTY WEBSITES.
*
INCLUSIVE -
TOTAL CHARGES INCLUDE COLLISION DAMAGE WAIVER, CDW,
WITH EXCESS, THEFT PROTECTION, TP, WITH EXCESS AMOUNT
OF 2000 EUR PLUS AN ADDITIONAL VAT AND AIRPORT
SURCHARGE, SUPPLEMENTAL LIABILITY. ADDITIONAL
SURCHARGES MAY APPLY TO EXTRAS AND OR ADDITIONAL
PROTECTION PRODUCTS MAY BE PURCHASED AT THE TIME OF
PICKUP.
Miscellaneous
AN ADDITIONAL DRIVERS FEE OF EUR 5.51 PER
DAY WITH A
MAXIMUM OF EUR 76.65 PER RENTAL PLUS VAT AND AIRPORT
SURCHARGE WHERE APPLICABLE APPLIES. FULL RENTAL
CONDITIONS APPLY FOR ALL ADDITIONAL DRIVERS.
Personal Accident
Insurance
PERSONAL ACCIDENT INSURANCE OR PAI IS
OPTIONAL AND CAN
BE PURCHASED AT THE TIME OF PICK UP FOR AN ADDITIONAL
DAILY CHARGE. THE COST OF PAI PER DAY IS 6.67 EUR PLUS
AN ADDITIONAL VAT AND AIRPORT SURCHARGE, IF APPLICABLE,
WITH A MAXIMUM OF 120 EUR PER RENTAL PLUS AN ADDITIONAL
VAT AND AIRPORT SURCHARGE, IF APPLICABLE. THE MAXIMUM
COVERAGE PER PERSON IS 10,000.00 EUR IN CASE OF DEATH
AS WELL AS 20,000.00 EUR IN CASES OF INJURY RESULTING
IN DISABILITY. THE INSURANCE CLAIM HAS TO BE SUBMITTED
BY THE INJURED PARTY. MEGADRIVE [redacted] IS ONLY
RESPONSIBLE FOR THE COMMUNICATION OF CONTACT DETAIL.
Refueling
Requirements
ALL VEHICLES ARE DELIVERED WITH A FULL TANK
OF PETROL
AND MUST BE RETURNED IN THE SAME CONDITION. IF THE
VEHICLE IS RETURNED WITH LESS THAN A FULL TANK,
REFUELING CHARGES PLUS 15,00 EURO SERVICE CHARGE
PLUS VAT AND AIRPORT SURCHARGE, WHERE APPLICABLE,
WILL APPLY. NOTE - THE COST OF MISSING PETROL IS
SIGNIFICANTLY HIGHER THAN THE PRICE AT THE LOCAL
SERVICE STATION. MEGADRIVE [redacted] ALSO OFFERS THE
OPTION OF A PREPAID TANK, FULL TO EMPTY, AT THE TIME
OF PICK UP TO A LOCAL CHARGE DEPENDING ON THE CAR
CLASS.
State and Local
Tax Info
STATES, COUNTIES, CITIES AND OTHER
GOVERNMENTAL
AUTHORITIES MAY IMPOSE SALES TAXES, GROSS RECEIPTS
TAXES, FEES AND OTHER MANDATORY CHARGES, SUCH AS ARENA
OR STADIUM FEES, ON CUSTOMER OF CAR RENTAL COMPANIES
OR CAR RENTAL TRANSACTIONS. THESE CHARGES APPEAR IN
THE CHARGES SECTION OF THE RENTAL AGREEMENT AT CERTAIN
AIRPORT LOCATIONS ALAMO IS REQUIRED TO COLLECT OTHER
MANDATORY CHARGES FROM CUSTOMER AND REMIT THEM TO THE
AIRPORT. THESE ARE TYPICALLY REFERRED TO AS CUSTOMER
FACILITY CHARGES, AIRPORT FACILITY CHARGES OR
TRANSPORTATION FACILITY CHARGES. THESE CHARGES ARE
ALSO SET FORTH IN THE CHARGES SECTION OF THE RENTAL
AGREEMENT. THE APPROXIMATE TOTAL RENTAL COST SECTION.
OF THE RULE DISPLAY PROVIDES YOU WITH MORE DETAILED
INFOMATION ON SPECIFIC CHARGES FOR A PARTICULAR
LOCATION.
[x] close
window
Customer
Service
If you have any questions or require
further assistance, please visit our Customer Help Area. You may also contact our
Customer Service Department at the number below. Please have both your
priceline trip number and the phone number you provided when you placed your
request when you call. Thanks again for using priceline.

[redacted]:




###-###-####





Customer Service
Phone Number:




#[redacted]
[redacted]
[redacted]e)










Your priceline trip
number:




[redacted]





Phone Number You
Provided:




[redacted]

Complaint: 9994060
I am rejecting this response because: This offer is useless to me. I won't use priceline again nor do I have vacation time to take before the coupon expires. I need money refunded to my card ASAP. I would accept 2-1/2 days (1/2 of my trip) as a settlement to this claim. 
Sincerely,
Mark And Lisa Koch

Dear Mr. [redacted],

face="Calibri"> 
Thank you for taking the time to contact us regarding your hotel reservation with the Rodeway Inn under Request Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We apologize if you are dissatisfied with our service. Customers are our number one priority, and we work hard to make your experience with us a positive one. Your feedback is appreciated.
 
We understand you are unhappy about receiving the [redacted] which is listed as one of the examples of 1-star hotels on our site after booking an Express Deal for a 2-star hotel.
 
Please understand that while we do provide examples of some hotels that fall within our star ratings, not all individual hotels within each chain will always achieve the same rating. Priceline evaluates each participating hotel based on specific criteria including available amenities and services.
 
Our examples may show a certain hotel chain as having a specific rating; however, different properties and locations may have higher or lower ratings depending upon our evaluation.
 
We also state on our site that the examples shown may encompass hotels that fall under other star levels, which can differ from the star level assigned. There is no guarantee that you will receive any particular brand when selecting a star rating.
 
We have researched to find that your confirmed hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:
 
[redacted].com = 2
[redacted].com = 2
 
We appreciate that you have taken the time to share your feedback, and we apologize if we are unable to issue a refund for your reservation.
 
I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
We have received the consumer’s additional
comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence. We have
researched to find that this hotel does meet our expectations for the star
rating selected on our website. Our competitors also rate this hotel as
follows:
Travelocity.com = 3 Star
Orbitz.com = 3 Star
Expedia.com = 3 Star
We are sorry that we are unable to assist the
consumer any further in this situation.
Sincerely,
N. D’Angelo
priceline.com

Complaint: [redacted]
I am rejecting this response because:
I tried to amicably resolve this. The canned responses and unwilling to assist were ridiculous. I explained that I was not willing to give them free money. As you can see from the chat, the rep made rationale refusing to assist and excuses to keep the money.
Sincerely,
[redacted]

Dear [redacted]
* Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Numbe[redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices....

  We understand that you have been charge extra when you returned your vehicle at the counter. We further researched your issue and we verified that you picked up your rental car on July 2, 2016 around 7:16 AM. Since reservations are confirmed in 24 hour blocks, picking up your vehicle early is considered an extra day. We apologize; however, we cannot waive or refund the charges from the rental car company.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,  
[redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Your explanation insults my intelligence. You being in the Philippines and not possessing the ability to understand proper English is probably prohibiting you from understanding the situation. Let me put this in simple terms that you can understand. If this issue is not resolved and I am not given a hotel on the strip as I selected I will move forward with a conciliation court case in [redacted] in which your company's representative is required to appear. If you would like to avoid the added expense of resolving this through the court system I suggest you admit your wrongdoing and adhere to my request.  
Sincerely,
[redacted]

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We reviewed the reservation details and
confirmed that the hotel's Office Manager advised the consumer in advance that
due to renovations, the hotel would not yet be open to accommodate the guest’s reservation.
Therefore, the hotel representative contacted the consumer in advance to advise
that they relocated the guest to another property within the same area, and
same star level chosen. We confirmed that the consumer selected and purchased a
Name Your Own Price reservation where you will receive accommodations in the
area selected. Please note that the consumer was re-accommodated in a property
located within the same area selected, and same star level chosen, and we are unable
to assist the
consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Dear Mr. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have issues with this hotel
reservation.
 
We see that your issue has already been resolved by one
of our Customer Service representatives who requested a room with 1 king bed on
your behalf on May 12, 2015.
 
Our records show that upon booking, you  requested a room with 2 double beds.
Requests other than what was shown on the contract page
should be requested through your confirmed hotel and cannot be guaranteed by
Priceline. This information was presented to you prior to purchase when you
were asked to review your reservation, including the terms associated with
cancellations or changes. When you purchased your reservation, you agreed to
those terms and verified that the bed type requested was correct. 
 
For your reference, a copy of the contract page has been
sent in a separate e-mail. The contract page disclosed the terms and conditions
of your reservation.
 
Please note that the [redacted] verified that they
have provided you a room with 1 king bed for no additional cost.
 
Should you require additional assistance with your
Priceline Hotel Reservation, please feel free to reply to this e-mail.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted]
 
We are contacting you today regarding your reservation at
the [redacted] for Trip Number [redacted].
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
have some issues during your stay at the hotel. We apologize that you were
unhappy with your hotel accommodations. We evaluate each participating hotel on
many different criteria, including cleanliness, guest satisfaction, d?cor, etc.
We are sorry to hear that your hotel fell short of this expectation during your
stay. We appreciate your feedback.
 
We see that your issue has already been resolved by one
of our Customer Relations representatives. A refund for $46.43 was processed on
April 14, 2016. We will issue a refund to your bank within one business day.
Your bank will then post it to your account and their
processing time varies, so please check with them if you do not see the refund
in your account within a few days.
 
[redacted], we do value your loyalty. The property was
forwarded to our Hotel Team for review. As an apology for the inconvenience, we
would like to offer a 30% Hotel Coupon that can be towards an Express Deals
reservation. This compensation is not intended to place a value on your
experience. It is meant to emphasize our commitment to you as our customer
 
Coupon Code: [redacted]
Expiry Date: April 7, 2017
 
Priceline Coupon Terms & Conditions
This offer is from priceline.com? and is available for
use on priceline.com? only. Coupon must be used in a single transaction. In the
event the entire face value of the coupon is not used no residual value
applies. Coupon applies to the room subtotal only. Taxes and fees are charged
on the pre-coupon price. Coupons are valid for a limited time only. You must
enter a qualifying promotion code on the Payment page to receive the discount.
Discounts will be reflected in the Summary of Charges prior to purchase.
Priceline reserves the right to modify or cancel coupons at any time. The
promotion is limited to one coupon per customer. Offer may be subject to
redemption limits.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Attached hereto is a copy of the consumer’s...

initialed contract page confirming
that the consumer selected and authorized the purchase of a QUEEN Bed room type,
and not a KING as expected.
 
This checkout
page for trip number [redacted] was submitted on 2015-05-30 22:52:37






[redacted]
 
[redacted]
FREE Cancellation until 12:00 PM on 05/31/2015
Freebies:
Hotel Freebies:
Free breakfast, free
internet in room and free parking

Check-In: Mon, Jun 1, 2015Check-Out: Wed, Jun 10, 2015
Room Type: 1 Queen Bed ~ Nonsmoking Room ~ Free Wifi~ Fridge~
Microwave
- Booked for double
occupancy
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Sunday, May 31st
(local hotel time). If you decide to cancel your reservation anytime between
noon on Sunday, May 31st and noon on Monday, June 1st (local hotel time), the
hotel requires payment for the first night's stay. You will be charged for
the first night's stay including taxes and fees. Any remaining amount will be
refunded to you. Refunds or cancellations are not available after noon local
hotel time on your day of arrival (Monday, June 1st).































Summary
of Charges

Room Cost
(details)

$68.32

Rooms

1

Nights

9

Room Subtotal

$614.88

Taxes & Fees

$89.01

Total Charges

$703.89

Prices are in USD
Reservation Name (Age 18 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.






Room *


 
 
 


I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·      Room
Description: 1 QUEEN NON SMOKE ACCESS
MICRO/FRIDGE FREE WIRELESS COFFEEMAKER FREE
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
Free breakfast, free internet in room and free parking
·     
Cancel Policy: Priceline will not charge you a change or cancel fee, however
this hotel has the following cancellation policy: For the room type you've
selected, you can cancel your reservation for a full refund up until noon on
Sunday, May 31st (local hotel time). If you decide to cancel your reservation
anytime between noon on Sunday, May 31st and noon on Monday, June 1st (local
hotel time), the hotel requires payment for the first night's stay. You will
be charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on your day of arrival (Monday, June 1st).
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
Pet Policy: Rooms with pets will be charged a daily cleaning fee of USD10
per room plus tax. Service animals are welcome free of charge and are
permitted access to any area frequented by their owners. Limit of two pets
per room. Pets are not allowed in the breakfast
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.
















[redacted]

 
I have read and agree to abide by the Terms and
conditions and privacy policy.

In order to locate the referenced reservation and review this matter, please provide the 11 digit Priceline request number, as well as the email address that was provided at the time of...

purchase.
 
Thank you,
N D[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because: I would like full refund and being that I was not given room with lock and not allowed to switch because I was pricleline user makes it a breach in contract on price lines part because I was guaranteed room and that isn't a room if I can't lock the door
Sincerely,
[redacted]

RevDex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, we are unable to make an exception as requested by
the consumer and apologize for any inconvenience the consumer may have experienced
with our customer service department. We are sorry that we are unable to assist
the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

RevDex.com, Inc.
Roman', serif;">
[redacted] claims that a refund was offered to him on May 25th but no notes indicate he was offered a refund on his restricted reservation. He also claims the hotel billed him for the last night of the reservation. We contacted the hotel and spoke with [redacted], the General Manager. She said that they did
not offer a refund. Instead, they allowed him to still use the reservation when
he only came in a day after his scheduled check-in date.
 
The customer purchased a reservation using our Name Your Own Price® service, and you do not have the option to change or cancel the reservation once accepted. The customer purchased a reservation using our Name Your Own Price® service, and you do not have the option to change or cancel the reservation once accepted.
 
The hotel allowed the customer to check-in after he was marked as a no-show since he did not contact them by phone to alert them of the late arrival. The hotel did not bill the customer for the last night and the last 4 digits of the credit card on file is the Priceline credit card used to reserve the reservation.  We are unable to offer a refund back to the customer as requested.
 
Thank
you for the opportunity to clarify.
Sincerely,
[redacted]

Dear [redacted]

face="Calibri"> 
Thank you for taking the time to contact us regarding your airline reservation under Trip Number [redacted]
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We understand that you had some issues due to the airline schedule change that occurred to your reservation.
 
Airlines can and often do adjust their schedules depending on traffic, change of equipment, route popularity and other various reasons.  The change to your reservation is a result of your airline modifying their schedule. As a travel agent, we have the ability to review alternate flight options or explore your airline's rules on refunding your tickets. We have checked our records and verified that our agents assisted in booking you on the closest flight possible per your airline's guidelines. It is understandable that you are unhappy with the airline changes, as well as your experience; however, we are unable to offer any compensation.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] for Trip Number [redacted]
class="MsoPlainText"> 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have issues with this rental car
reservation.
 
We have contacted [redacted] Corporation on your behalf and
verified that as a one-time exception, they have refunded your Visa card for
$33.30.
Depending on your billing cycles, you can expect this
refund on one of your next two billing statements. In addition, they have also
advised that for future reservations, kindly give the location a few minutes
for the confirmed vehicle class to make ready.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We reviewed the reservation details and
confirmed that the first submitted request was accepted and purchased with the
confirmation number provided by the consumer. After again viewing the accepted
status of his booking at 11:36AM EST, the consumer then chose to submit two
additional requests, both being rejected. The consumer then submitted a third
request which was accepted. We confirmed that the consumer viewed the accepted status
of his first purchase and was aware that the first request was accepted prior
to submitting additional offers. The selected reservations are non-changeable,
non-refundable and non-transferable and we are sorry that we are unable to assist the consumer any further
in this situation.
Sincerely,
N. D’Angelo
priceline.com

Revdex.com Issue / Kimberly Snyder
Trip Number(s): 1[redacted]8
Customer or Passenger's Name(s): Sheila Cadigan
Dear Ms. Snyder,
We wanted to take this time to contact you in regards to
your [redacted] Rent a Car rental booked under Trip Number 1[redacted]8.
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
found a lower rate online compared to your rental reservation with Priceline.
Please note that one of the Terms and Conditions of our
Best Price Guarantee is that the lower rate found must be found online,
including priceline.com, or published-price rental car reservation sites and
sites operated by the car rental companies. The rate must also be with the same
rental car company as reserved with Priceline.
Since you found a lower rate with [redacted] Rent a Car, and not
[redacted] Rent A Car as confirmed on your reservation, we cannot process our Best
Price Guarantee.
However, if you find a lower price online for the exact
same itinerary, including the rental car company ([redacted]), excluding taxes and
fees, you can call us prior to midnight the day before travel, and we will
refund the difference.
Furthermore, we checked our system and verified that you
saved $205.53 or 50% on the total cost of your rental when compared to the
published retail rate (at the time of booking for the same rental and rental
company).
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Israel Ko
Executive Offices