Priceline.com

Please see our response to our customer.  Thanks.
 
[redacted]
 
Thank you for taking the time to contact us regarding...

your reservation at the [redacted]
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As we understand, you expected to pay for this reservation in Canadian dollars ([redacted].
 
We apologize for any inconvenience regarding your hotel charge. On our website, charges are made in the currency that was quoted on your Contract Page which was [redacted] Currently, our website defaults to USD and the currency must be manually changed to CAD on the upper right-hand corner where there is a currency selection dropdown. When selected, a pop-up will show and the entire page will repaint all quoted amounts in [redacted]
 
Prior to purchase, you were asked to review your Contract Page where the total amount charged by Priceline were shown. This page allowed you to review all the information you had entered. In addition, it stated the conditions regarding the products and services reserved through us. We are sorry that we are unable to offer a compensation per your request. We confirmed that your Contract Page has the information that, "All prices are in USD."
 
For your reference, a copy of your contract page has been sent in a separate email, and for your future reference, our communication has been documented.
 
We are sorry that we did not provide you the answers you were looking for and thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Priceline conatcted [redacted] on behalf of the cosnuer and they have advised that  they will allow the guest
to keep the reservation with a 50% refund. [redacted] stated that they have refunded
$698.21.

Trip Number(s): 
[redacted]
Customer or Passenger's Name(s):  [redacted] Worked last by:  [redacted]
Dear [redacted]
Thank you for taking the time to contact us regarding
your reservation at the [redacted] Beach Resort - All Inclusive for
Vacation Package Request Number [redacted].
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. We understand that you
were unable to use one night of your reservation because your flight was
delayed, and you are  requesting a refund
for the unused night. We are sorry to hear of your travel delays; however, we cannot
offer a refund for the unused night. We have contacted the hotel and they
cannot authorize a refund since they held the room for you until you arrived.
Please be reminded that the package you purchased is
non-refundable and non-changeable. This restriction was presented to you on a
Contract Page, which we asked that you review and initial, prior to submitting
the request. For your reference, a copy of the contract page has been sent in a
separate email. The contract page discloses the terms and conditions of your purchase.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
[redacted]
Executive Offices

According
to the consumer, Priceline unjustly canceled her return reservation, and therefore
the consumer requests a...

refund.Consumer’s Desired Settlement:                      I
believe Priceline unjustly cancelled my return flight and should refund half of
the amount of the ticket. I am asking for $110 is refunded.
Our record indicates that the consumer did not travel as
booked on the outbound flight, and therefore the airline, (and not Priceline), considered
the passenger a no-show, and cancelled the return flight.
The consumer’s contract page discloses the following
important information:
Important Information
Once
confirmed, airline change penalties and restrictions apply. See your airline’s
full fare rules here.
You must fly on the flights assigned to
you.
Your airline
tickets are non-refundable and non-changeable.
Airline
tickets are non-transferrable. Name changes or adjustments are not allowed once
purchased.
I apologize for any inconvenience experienced by
the consumer and appreciate the opportunity to address this issue.
Sincerely,
N D[redacted]
Executive Offices

Dear [redacted],
Thank you for taking the time
to contact us regarding your vacation package reservation for Request Number
[redacted].
We understand your claim that the previous agent advised you
that you may cancel your reservation for...

$30 cancel fee and we apologize for any
inconvenience this may have caused. We checked our record and verified that you
opted to cancel just the flight portion of you package first and the rental car
after. We apologize; however, the hotel portion of your package is truly non
cancelable and non refundable. We will be unable to cancel and refund the hotel
portion of your vacation package reservation.
We apologize for any
inconvenience and regret for being unable to assist
you.
Sincerely,
[redacted]
Customer Relations
Specialist
This
contract for request number [redacted] was originally initialed on 2014-05-17
10:12:54

Extended Stay America - St. Petersburg - Clearwater
- Airport






Guest Rating: 7.4 / 10


3089 Executive Drive
Clearwater, Florida 33762


Distances are calculated in a straight line from point to
point9.9 miles from Tampa Intl Airport (TPA)


Check-In: Sat, May 31, 2014Check-Out: Tue, Jun 3, 2014Nights: 3 NightsRooms: 1 RoomPersons: 1 Adults


Room 1: [redacted]


Room Type: Best Package Rate


· 
Freebies: Free breakfast, free internet in room



Flight
Details


































Departing Flight Information -
Saturday, May 31, 2014





Flight 2499
2hr 30m, 985 mi




Departs:
Detroit Metropolitan Wayne County Airport (Detroit
Metropolitan Wayne County AirportDTW)
Detroit, MI
7:45 AM




Arrives:
Tampa Intl Airport (Tampa Intl AirportTPA)
Tampa, FL
10:15 AM




0 Stops
Boeing 737
Economy/Coach




Returning Flight Information -
Tuesday, Jun 03, 2014





Flight 2574
2hr 38m, 985 mi




Departs:
Tampa Intl Airport (Tampa Intl AirportTPA)
Tampa, FL
2:17 PM




Arrives:
Detroit Metropolitan Wayne County Airport (Detroit
Metropolitan Wayne County AirportDTW)
Detroit, MI
4:55 PM




0 Stops
Boeing 737-800
Economy/Coach




Passenger and Ticket Information




Passenger 1:




[redacted]
Delta SkyMiles Number 9014325360




Ticket Type:




Electronic Tickets will be
issued for this flight




Rental
Car Details





Economy Car
Chevrolet Aveo, Hyundai Accent or similar
(make/model not guaranteed)


4 and 2


Unlimited Mileage, Automatic, Air
Conditioning





















Driver:




[redacted]




Location:




Tampa - Tampa Intl Airport, FL,
USA (TPA)




Pick-Up:




Sat, May 31, 2014




Drop-Off:




Wed, Jun 4, 2014




Summary
of Charges

















Room 1:




[redacted]




Nights:




3




Total Price for 1 person
prices are in US dollars




$524.19






Important Information





Hotel Cancellation Policy: For the room type and rate that you've selected, you are not
allowed to change or cancel your reservation. If you cancel your room,
you will still be charged for the full reservation amount.


Your hotel reservation is
guaranteed for arrival on the confirmed check-in date.


The room type you've selected
will comfortably sleep up to 1 person.



Hotel Freebies:



·   Free breakfast, free internet in room




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate.


Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Seat requests and meal
preferences cannot be guaranteed. Fares are not guaranteed until
purchased.


You will be issued electronic
tickets for this trip. Remember to bring a valid government issued photo
ID with you to check-in. If you are traveling outside the US you'll
almost always need a passport.


If you do not take your
outbound flight, the airlines will automatically cancel the remainder of
your reservation. No refunds will be granted for the unused portion of
your trip.


This vacation package is subject
to the cancel/change
policy as defined by our travel partners.


Only [redacted] will be
able to pick-up the rental car at the counter. [redacted] will be
required to present a valid driver's license and a valid credit card or
debit/check card in their name with a minimum of $200 available credit
as a security deposit on the vehicle.


Your package does not include
vehicle liability, collision or personal accident coverage for your
rental car. You should determine if you have insurance coverage prior to
pick-up. Additional insurance can be purchased at the rental counter.
















Initial Here:








I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy

Complaint: [redacted]
I am rejecting this response because:  Please see attachment
Sincerely,
[redacted]

Priceline lacks any integrity as a company as it does not stand behind its promoted policies. DO NOT BELIEVE THEIR 24 HR REFUND POLICY.
I booked a multi-city ticket from Orlando to Cincinnati to Houston this morning. 3 hrs later, I realized I no longer needed the ticket and decided to cancel. While they were happy to cancel my [redacted] flight, they could not cancel my [redacted] Flight.
I understand [redacted]'s policy, however their documents clearly state that they guarantee 24 hour refunds AFTER which all carrier policies and rules apply. However, despite hours on the phone and with live chat on customer service, no one could show me any evidence or documentation that the customer is told about this before booking, or any indication that Priceline may not be able to honor their policy.
It is an egregious form of misadvertising. I have never written a negative business review in my life, but I am so disgusted by the blatantly bad treatment priceline gives, that I hope the Revdex.com, [redacted], any other regular, [redacted] or whatever other organization can shame the priceline into better behavior.
Don't use them. Support good businesses instead.

Please see the recap of our customer's issue below.
 
Customer or Passenger's Name: [redacted]
Revdex.com Case ID [redacted]
0pt;"> 
Revdex.com information is below:
 
Issue:
-          Customer requested to cancel the rental car due to change of plans (no specific reason indicated).
-          Customer was previously advised of the policy (non-changeable, no-cancellable and non-refundable); however, he insisted.
 
Resolution:
-          Issue was escalated and SOD Ana Liza approved the cancellation less one day fee of $35.00.
-          I called the customer to advise and he agreed to cancel for a partial refund of $381.31.
-          Customer was satisfied with the resolution.
 
Please consider this resolved.
 
Sincerely,
 
[redacted]

Dear [redacted],We are sorry to hear that you
had to check-out earlier than expected from the hotel.Our records indicate that your selected reservation is non refundable and non changeable; however, on your behalf, we  contacted the [redacted] [redacted] and spoke with the...

Manager,
[redacted]  requesting an exception to the cancel policy, and have been advised 
that they are unable to make an exception to the cancel policy. Our policies
are modeled upon the same options allowed by our travel partners and are
consistent with agreements.I apoligize for any inconvenience and am sorry that we are unable to assit any further in this matter.Sincerely,[redacted]Customer Service
Specialist

Revdex.com,...

Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
When selecting an Express Deals reservation, the consumer is
provided with the amenities offered prior to purchase.
 
 In this case, the
consumer selected a reservation offering the following amenities.
 
Amenities: Internet, Swimming Pool,
Restaurant, Business Center, Gym/Spa
 
Attached hereto, is a copy of the consumer’s contract page listing
the amenities offered for the selected reservation. Free parking for the Manhattan
Central Park South hotel request is not an amenity listed or offered for the selected
reservation.
 
We thank you for the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
?Express Deals
3-Star hotel in the [redacted] Area
Amenities: Internet,
Swimming Pool, Restaurant, Business Center, Gym/Spa
Guest Score: 7+
Check In: Fri, Apr 17, 2015
Check Out: Sat, Apr 18, 2015
Rooms: 1 room for 1 night
Room Rate: $115.00 per
room/night
Taxes & Fees: $31.91
Discount: ($5.75)
Room Total: $146.91 $141.16
Promo code applied: SPRING15
Guest Info (Room 1)
Christopher
IMPORTANT INFO PAGE
T axes and Fees
Amount:$31.91
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred. Refunds
are not allowed.
TERMS AND CONDITIONS PAGE
View taxes, f ees & cancellation
policy ?
continue
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
We want you to love your hotel. So please read this important
stuff.
All rooms will accommodate up to 2 people. Requests for bed
types (King, Queen, 2
Doubles, etc.) or other special requests (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed by Priceline.
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do
not check-in on the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refund.
The hotel that is booked may or may not be one that you have
seen during a hotel
search on priceline. Any sorting or filtering options previously
used will not apply to
this request.
The reservation holder must present a valid photo ID and credit
card at check-in. The
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkout. These
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
If your request is accepted, Priceline will immediately charge
your credit card the total
cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed
or transferred and refunds are not allowed. If your request is
not accepted, your credit
card will not be charged. Prices are not guaranteed until
purchase is complete.
I have read, accept, and agree to abide by priceline.com's terms
and conditions and privacy
policy.
Initial Here to Accept **

Dear Ms. [redacted], Thank you for taking the time to contact us to share
your recent Priceline.com experiences with us regarding your hotel reservation
at the [redacted] for Trip Number [redacted]. We are
writing to let you know that we have received your email in...

our Executive
Offices. We understand that you have issues with this hotel
reservation.We contacted your confirmed hotel and verified with [redacted]
from the Front Desk that your reservation was active and available to use on
your scheduled check in date, which was on March 25, 2015. Since we were able to
verify this, we are not able to process a refund or offer any additional
compensation even though you did not use your reservation.If you have
further questions, please contact us directly at: [redacted]. The Executive
Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday.
You will need to enter your Trip Number, which is [redacted], when you contact
us.Please note that the number provided above is a United States phone
number and you may incur toll charges when calling from outside the United
States or Canada.We are sorry we did not provide you the answers you
were looking for and we thank you for your time.Sincerely,[redacted]Executive Offices 2-Star hotel in the [redacted] Airport Area ([redacted]) Area
Amenities: Internet, Free Parking, Pet Friendly
Check In:   Wed, Mar 25, 2015
Check Out:   T hu, Mar 26, 2015
Rooms:   1 rooms for 1 night
Room Rate:   $126.00 per room/night
Taxes & Fees:   $29.89
Room Total:   $155.89
Have a promo code?
Guest Info    (Room 1)
[redacted]
Billing Info
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
We want you to love your hotel. So please read this important stuff.
All rooms will accommodate up to 2 people. Requests for bed types (King, Queen, 2
Doubles, etc.) or other
 
 
special requests (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and cannot be
guaranteed by Priceline.
Reservation is guaranteed for arrival on the confirmed check-in date only. If you do
not check-in on the first day of your reservation and you do not alert the hotel in
advance, the remaining portion of your reservation will be canceled and you will not
be entitled to a refund.
The hotel that is booked may or may not be one that you have seen during a hotel
search on priceline. Any sorting or filtering options previously used will not apply to
this request.
The reservation holder must present a valid photo ID and credit card at check-in. The
credit card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkout. These
charges
   may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
If your request is accepted, Priceline will immediately charge your credit card the total
cost of your stay. Rooms purchased through priceline cannot be cancelled, changed
or transferred and refunds are not allowed. If your request is not accepted, your credit
card will not be charged. Prices are not guaranteed until purchase is complete.
I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy
policy.
Initial Here to Accept
 
**

Dear Mr. [redacted],We wanted to take this time to contact you regarding your [redacted] Airlines ticket booked under Trip Number [redacted].We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, your flight...

was cancelled due to weather and you are requesting a refund for the unused flight.We have reviewed this concern and verified that your flight was canceled. We contacted [redacted] Airlines for the refund since the ticket is showing as exchanged by the airline. We were advised by the airline that the ticket is currently on queue for refund and this process may take up to 20 business days depending on the volume of requests they are receiving. You may also check the status of the refund via AA's website (https://prefunds.aa.com/refunds/) using your ticket number [redacted]. We will contact you back for any resolution or update once we received a response from the airline.We apologize for any inconvenience and thank you for giving us the opportunity to assist you.Sincerely,Joe A[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:
The company replied on 4/20 that they would be in touch with me within 2 business days to seek a resolution to the request to cancel our reservation.  They have made no attempts to reach out, and it has now been 5 business days. 
Sincerely,
[redacted]

Revdex.com,
Inc.
According to the consumer,
she/he did not authorize credit card purchases with priceline.com.
In cases where unauthorized charges are placed on a
credit card account as alleged by the consumer, the credit card holder must report
the claim to the credit card-issuing bank. The bank will investigate the
credit card holder’s claim, and priceline will always
assist with any investigation inquires.
We are sorry that we are unable to assist the
consumer in this situation.
Sincerely,
[redacted]
priceline.com

RevDex.com, Inc.
Our documented
case history confirms that the consumer contacted priceline on Monday, August 18, 2014 at 3:44:45
PM ET, stating that he/she did not use the reservation and requested a refund.
·       
Upon review of the consumer’s reservation, the representative informed
the caller of the cancel policy listed on the consumer’s selected purchase, indicating
that refunds or cancellations are not available after noon local
hotel time on your day of arrival (Thursday, August 14th).
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the selected purchase, including the following cancel
policy.
·       
Cancel Policy:
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Wednesday, August
13th (local hotel time). If you decide to cancel your reservation anytime
between noon on Wednesday, August 13th and noon on Thursday, August 14th (local
hotel time), the hotel requires payment for the first night's stay. You will be
charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on your day of arrival (Thursday, August 14th).
We appreciate
the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This
contract for request number [redacted] was originally initialed on 2014-07-31 21:32:38










Please verify the following
information to continue with your request.




Please make sure that the
cell/mobile phone number you have entered is valid.





[redacted] [redacted]








[redacted]
[redacted]





Check-In: Thu, Aug 14, 2014Check-Out: Sat, Aug 16, 2014Nights: 2 NightsRooms: 1 Room


Room Type: 1 King Bed - Nonsmoking Room - Free Wifi


FREE Cancellation:


until 12:00 PM on 08/13/2014






Hotel Freebies:


Free breakfast, free internet in
room and free parking





Reservation
Name (Age 21 or Older)


Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.





















Room 1




[redacted]
[redacted]
[redacted]











Summary of Charges





























Room Cost: (details)


avg. per room, per night




$94.00




Rooms:




1




Nights:




2




Room Subtotal:




$188.00




Taxes & Fees :




$20.68


We've chopped fees on this
hotel.




Total Charges:
prices are in U.S. dollars




$208.68


Best Price Guarantee on this
hotel




Mandatory
fee of is collected at the hotel.







Important
Information







































•




Room Description: 1 King Bed/NonSmoking/Hair Dryer/Iron & Ironing
Board/Free Hi-Spd Wireless




•




Rate Description: Websaver - Full pre-payment required upon booking




•




Hotel Freebies Details:


Free breakfast, free internet in
room and free parking




•




Cancel Policy: Priceline will not charge you a
change or cancel fee, however this hotel has the following cancellation
policy: For the room type you've selected, you can cancel your reservation
for a full refund up until noon on Wednesday, August 13th (local hotel
time). If you decide to cancel your reservation anytime between noon on
Wednesday, August 13th and noon on Thursday, August 14th (local hotel
time), the hotel requires payment for the first night's stay. You will be
charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on your day of arrival (Thursday, August 14th).




•




Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not
be entitled to a refund.




•




Your credit card is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.


Your
PayPal account is charged the total cost above at time of purchase. Prices
and room availability are not guaranteed until full payment is received.




•




All rooms are booked for double occupancy
(i.e. 2 adults) and accommodations for more than two adults are not
guaranteed.




•




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.


























[redacted]



I have read and agree to abide by the Terms and
conditions and privacy policy.

Revdex.com, Inc.
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence. The consumer and not priceline
selects the travel dates. Priceline does not provide a “pop up’ with suggested
travel dates. We are sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
N. D’Angelo
priceline.com
Hi
Teddi,
Trip Number 3[redacted]0
Immediately after I realized that the October 4th itinerary was purchased I
went back and looked at the pop-up offers. Upon a thorough examination I did
see the fine print with the dates listed. Obviously not the dates I wanted. I'm
sure if you do a bit more research into your pop-up system you'll find the same
thing. The pop-up offered me a good rate - just for a date I didn't want. In my
excitement about getting a good rate I purchased the itinerary without thinking
that the date may have changed.
I did not enter the date into the Priceline system - it was part of the pop-up
offer. Please check - you will find out that what I'm telling you is correct.
Thanks for your time,
Tim
Dear
Mr. Gardner,
Thank you for contacting us regarding your reservation at the Super 8
Springfield/[redacted] booked under Trip Number 3[redacted]0.
We are writing to let you know that we have received your Revdex.com concerns in our
Executive Offices. We understand the wrong date was received on your
reservation and you want to receive a full refund.
Unless an offer for a reservation is entered in in our system, our website will
not generate an offer many months after your requested check-in date. We
confirmed the date of Oct. 4th was manually entered and submitted on our
website.
We are sorry we did not provide you the answers you were looking for and we
thank you for your time.
Sincerely,
Teddi Cremeans
Executive Offices

Revdex.com, Inc.
According to Kristen A Negri, her 4 year old accidentally purchased
4 star Name Your Own Price hotel room accommodations. The consumer is
requesting a full refund. The consumer states:
"I was recently on priceline’s
website looking for a hotel when my 4 yo accidentally booked a hotel. I called
priceline right away and they refused to do anything. I tried to get the hotel
changed and they refused and the hotel itself did nothing either.”
“Not only is it unjust for a 4 yo to
accidentally make a charge on your card and the company just basically tells
you ''Too bad" but no other solution was granted.”
It is
clearly not the merchant’s responsibility to monitor and or distinguish that
the user of the credit card is a minor/ 4 year old child.  The responsible party would certainly be that
of the credit card holder.
Attached hereto, is a copy of the consumer’s initialed
contract authorizing the non-refundable, non-changeable terms and conditions of
the selected purchase as well as the details selected and entered upon booking.
We thank you for the opportunity to clarify.
Sincerely,
N. D'Angelo
Priceline.com
This
contract for request number
36[redacted] was originally initialed on 2014-02-24 22:19:36

Please
Review Your Request














































4 Star Deluxe Hotel, Disney
Downtown - Lake Buena Vista Area


Which hotel will I get?




Check-In Date:




Wednesday, March
5, 2014




Check-Out Date:




Sunday, March 9,
2014




Region




Orlando, FL




City Area:




Disney Downtown - Lake Buena
Vista




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




Kristen Negri




Number of Rooms:




1




Number of Nights:




4













































Offer Price Per Room, Per Night:




$100.00










Travel
Insurance:




$20.00






Subtotal:




$400.00





Taxes and Service Fees:




$65.32





Priceline Hotel Coupon:


-$0.00




Total Charges*:




$465.32




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





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unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>


·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for $5 per
room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed hotel
and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could be
a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.







Initial Here:




I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Better...

Business Bureau, Inc.
 
According to the consumer, the hotel was unable
to accommodate his request for double beds in one room.
 
We are sorry that the consumer was unaware that special
bedding requests cannot be guaranteed.
On each consumers’ contract page (including the contract page in question), we
clearly and conspicuously place the following disclosure regarding requests for
bed types labeled under Important Information.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen,
2 Doubles, etc.) or other special needs (including preferences for smoking or
non-smoking rooms) should be requested through your confirmed hotel and cannot
be guaranteed.
All special needs and requests must be arranged directly with the hotel at
which you will be staying. Priceline will provide you with all of the
information you need to contact your hotel.
ROOMS RESERVED THROUGH PRICELINE ARE GUARANTEED TO ACCOMMODATE UP TO 2 ADULTS
COMFORTABLY. THIS INCLUDES ROOMS THAT MAY HAVE:
• 1 double
• 1 king
• 1 queen
• 2 doubles
• 2 twins
If you require a specific bed type, please contact your hotel directly. All
bedding requests are based on hotel availability and are at the discretion of
the hotel. A fee may be incurred and is the responsibility of the customer. For
specific room type requests (deluxe, suites, etc.) try our Shop and Compare
option.
We
appreciate the opportunity to clarify.
 
 Sincerely,
[redacted]
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
Hi,
Thanks a lot for your followup regarding my complaints, I really appreciate it!
I recently contacted the business I complained, and the problem is resolved. They agreed to refund me for half of the amount I paid, and I am fine with that. //  my plaint  ID [redacted].
[redacted]
 
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip...

Number
[redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand the wrong dates were
received on your reservation.
 
Prior to submitting your request, we provided you with a
contract page to review and verify the information being entered was correct.
We confirmed the contract page showed check-in on Friday, Jun 10th and
check-out on Sunday, June 12th. We contacted the hotel to see if an exception
could be offered, but we were advised it was non-changeable and non-refundable.
We are sorry if you entered the wrong dates by mistake; however, we are unable
to make any changes or cancellations to your reservation as requested.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices