Priceline.com

Complaint: 9934537
I am rejecting this response because:
1) The name on the two tickets had the same middle and last name, as a business that would be trying to help there clients get through the airport with a product they sold, may have some interest in correcting the mispelled middle and last name. I would think this would throw some sort of red flag up being that someone has two tickets that have matching middle and last names, obviously a misprint, so how do we help our paying customer get this corrected. Instead you decide to capitalize on the mistake.
2) I was put on hold numerous times, being told that they were contacting the airline to get this corrected, only to once never come back on to the line after 45 minutes, calling back same thing, then told that [redacted] won't allow the correction. I personally called talke to [redacted] who stated that the tickets cannot be changed from one person to the other, which is true and would validat your claim, unfortunately the same person wanted to fly with this ticket, my fiance, so we were not changing the person, only correcting the spelling of the middle and last name, which [redacted] stated had to be corrected by Priceline.
So that is my problem, its not that I couldn't get the answers, it's that Priceline has terrible customer service, showed no concern for the fact that I had to pay $850 for a plane ticket that originally cost $350, and then tries to say that there is nothing that can be done about a spelling error.
They capitalize off error and show no remorse, like its impossible to change letters on a reseved ticket.
Sincerely,
Michael Jones

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but woud like to find out
if this is Priceline's normal business practice. As it was really very difficult to get the information and everyone was giving different information and NO Help! And this was a poor customer service.
I received an email dated June 20, 2014 as follows from the business:
                  "Dear [redacted],
                        Thank you for contacting us regarding your reservation with [redacted]
                        booked under Trip Number [redacted].
                        We are writing to let you know that we have received your Revdex.com concerns
                        in our Executive Offices. We understand you are requesting a refund for
                        the return portion of your airline ticket.
                        We apologize for the delay in processing your refund. We have been in
                        contact with the airline partner and processed a partial refund in the
                        amount of $537.83 to be issued back to your credit card. Please allow
                        3-5 business days for this amount to be received back to your account.
                     We thank you for the opportunity to assist you and hope you find this
                      information helpful.
                     Sincerely,
                     [redacted]
                     Executive Offices"
Sincerely,
Amit Arora

Our record indicates that this...

matter has been addressed with the consumer, and a refund is being processed.
 
Sincerely,
N D[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because the issue has not been resolved. It is false advertising to market a hotel as similar to a [redacted] or [redacted], and then have an experience like I had. The hotel was deplorable, and the customer service that I have received from Priceline is just as bad. I will not be using any of Priceline's services again, and I certainly will not be recommending it to anyone else. I am appalled! 
Sincerely,[redacted]

Hi. Please see the response that we have sent to this customer's rejection. Thanks.
 
Dear Ms. [redacted],Thank you for taking the time to contact us regarding your reservation at the [redacted] - [redacted] - [redacted] [redacted]We are writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
We understand your concern about being misinformed by the hotel of the incidental fees. We reviewed your booking and verified that you purchased a Name Your Own Price reservation. The hotel name is not disclosed until the booking is confirmed. Since this was the case, we are unable to verify the exact fees that will be charged by the hotel. We only confirmed that the hotel was able to refund the $100.00 charge since it was only for security deposit. Customers are our number one priority, and we work hard to make your experience with us a positive one. Your feedback is appreciated
 
We are sorry we did not provide you the answer that you are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Dear Ms. Cockerham,
Thank you for contacting us regarding your reservation
with United Airlines booked under Trip Number 2[redacted]1.
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund on your unused airline ticket.
When you originally contacted us and explained the wrong
dates were received on your itinerary, the representative offered to cancel
your ticket minus a
$200 fee. You declined the option and explained you were
going to contact the airline directly. When you contacted us back, the
representative correctly advised you of the non-changeable, non-refundable and
non-transferable policies associated with your ticket because the departure
date had passed. We advised on the contract page prior to booking your
reservation that if any part of the ticket is unused it has no value after
ticketed departure time. We are sorry if you are unhappy with our policies;
however, we are unable to offer a refund back to your credit card as requested.
We thank you for the opportunity to assist you and hope
you find this information helpful.
Sincerely,
 
Teddi Cremeans
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Priceline clearly does not have a handle on what is legal and not legal. This message furthers their unwillingness to fix an error they willfully committed with zero explanation as to how they came to their star rating decision.
This is not some basic customer service issue where we are arguing quality of a service. False advertising and fraud are crimes and I intend to see this through to the bitter end. I am offering Priceline the opportunity to relieve them from their crimes by simply refunding the money they obtained from me through misrepresenting the service, but if they do not want to own up to their crimes and choose to stick to unethical and illegal methods of lying to customers about a service to gain funds, then I will take this matter up with the court.
Clearly everyone at Priceline, including this complaint's respondent, is a criminal.
I expect a resolution in 7 business days or we will go to court.
Sincerely,
[redacted]

Revdex.com, Inc.
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We reviewed the consumer’s
past hotel reservation and confirmed that when he/she contacted our customer
care department, the representative stated that the confirmation number
provided by the consumer was for a past hotel stay. The representative further searched in the system for an upcoming hotel
reservation as requested by the consumer, and was unable to locate any requests
for an upcoming hotel stay. We are sorry if the consumer believed that
his/her past confirmation number for a past date reservation was for an
upcoming stay; however, we have confirmed that our automated system and the Priceline
representative did not make an error or misinform the consumer as alleged.
We are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Hi. Please see the response we sent to the customer below.
Dear [redacted]
*
Thank you for contacting us regarding your reservation at the [redacted]...

[redacted] booked under Trip Number 12619707274. 
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you no longer need your reservation and want to receive a refund.
 
Prior to submitting your request you were provided with a contract page that stated: Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed. We are sorry if you no longer need your reservation; however, your request is non-changeable, non-refundable and non-transferable. We are truly unable to cancel your reservation as requested.
 
I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi Cremeans
Executive Offices

Priceline has the worst customer service I have ever experienced. The first person I talked to didn't understand what I was calling about, even after explaining the issue twice. I then asked for a supervisor who then proceeded to try and berate me for not understanding how their system works. I was trying to confirm a seating assignment that I was selecting. The system kept saying my seat was unassigned, yet when I clicked on the link to choose my seat, it said I already had one assigned to me. Once I was done with the seat selection, I then came back to the screen where they showed the total price, with the seat upgrades, on the screen as being charged to my credit card. Yet my seat still said unassigned. This was very confusing and that is why I decided to call. After being on the phone for over an hour, and informing them that I had to leave for an appointment in an hour, I was told there was nothing they could do, my seats had been rejected and I needed to call the airline to pick new seats! I needed to leave, at that very moment, and now I was being told, after waiting an hour and having no one check in one me, that I needed to deal with the airline directly. Unacceptable! I was on the verge of tears thinking I was being helped only to find out that they were laying on blame on the airline, not their insufficient website service. I informed him he was being completely unhelpful and that I HAD to go, I couldn't listen to his excuses any longer. After my appointment I attempted to call back and complain about the service I received and was again given nothing but excuses. At no point did the second person I spoke with, who was supposed to be a supervisor, attempt to take my complaint seriously in any way. All blame was put on the airline, again. I was completely fed up at this point and asked why they even offered the seating assignment upgrade if this was obviously a service they couldn't fulfill, to which he said he has noted how I feel about the system and that he is sorry but there is nothing he can do. No responsibility, no cop-ability, nothing. I even flat out asked him if there was SOMETHING he could do for me to try and retain me as a customer, some sort of compensation, an upgrade, something. He told me if there was anything that could be done for me the previous people that I spoke to would have offered it already. What? Nothing, they offered me nothing but an empty apology and the fact that this conversation was being noted in their system. Not even an apology for how confusing their system is. Just more excuses, putting the blame on the airline and the consumer. I will NEVER use priceline again, they treat the customer as an expendable part of business.

See the response below that we have sent to our customer. Thanks.
 
Dear [redacted]
 

face="Calibri">We are writing you today regarding your reservation at th[redacted] for Trip Numbe[redacted]
 
I am writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
I understand that you did not use this reservation because it was booked for the wrong city. I reviewed your reservation in our system and our record shows that you requested for an [redacted] was able to confirm this information by checking your contract page that was presented during the request process. Normally, due to restrictions associated with your booking, cancellation, refund or change are not possible. However, since we value your business, we decided to make a one-time exception and refund your booking in full.
 
Your $156.22 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days.
 
Thank you for your patience while I resolved your issue, and I hope you find this information
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: There was no reason for me to bid on a flight. I was extended an Family & Friends offer and Priceline pulled the bait & switch scam. Here is the information that was submitted to the Revdex.com under trip # [redacted], submitted by my cousin [redacted]. She never received any response from the Revdex.com. Listed below is the exact complaint she filed with you guys.
Complaint Type: Advertising Issues
Complaint Description:  Trip # [redacted], I made several "name your own price" offers at priceline.com. After a while, I presented an offer, and chose to modify my offer and re-submit. In order to resubmit an offer, you MUST alter the offer by one of several (4 or 5) preset modifications. I chose to modify the flight departure to off-peak (ex. "red eye"). Once I selected that option and clicked re-submit, "[redacted]", the Priceline Deal Negotiator accepted my offer by presenting a congratulations page. On this page, I was offered to invite my friends and family to take the same exact trip that I had just booked for the exact same price. All I had to do was enter their email addresses, and priceline.com did the rest. Priceline.com sent the emails to my family members, although it was written as though I had written the email.  The email stated that the family members could book my flight (itinerary, airline and price), and booking completed by midnight. My cousin [redacted] and I were on the phone during this entire experience, so she knew the email was forth coming.
 
When [redacted] clicked the link in the email completed all of the information on the form in order to get the offer. She thought that the purchase was complete. Only to find out later that the system viewed her submission as an offer, and declined to accept it. She tried again, using her daughter's email sent from priceline.com, [redacted], and submitted it under her name the same night of July 16, 2014. Four days later, July 20, 2014 [redacted] received an email from priceline.com indicating that the offer was not accepted. Subsequent to that [redacted] completed another offer, she had to re-submit and also chose to modify the flight departure to off-peak (ex. "red eye"). She was provided an itinerary which was on-peak. It's been over a week, and we have no solution. 
 
My concern is with priceline.com's "bait and switch" tactic to gain email addresses and not deliver on their offer to book friends and family on my itinerary as promised.
 
How would you like this matter resolved?  Replacement
 
Desired Settlement Description:  Because of priceline.com's marketing tactics, I am now in the middle of a very despondent relative, who can not use the reservation as it is under trip number [redacted], and is in tears that she has just been duped for a large sum. The flights she needs are still available and customer service representatives are trained to only state policy. You can not reach a manager or executive at priceline in the U.S. Please contact [redacted] and remedy this issue A.S.A.P!
 
Bait & switch is illegal.
 
If Priceline.com would have honored their offer to me I would not have needed to bid on another flight. as stated in my original complaint. I also want to know why I was hung up on several times when I was asked to be transferred to a Supervisor. The following Supervisor's and reprensentive's were all very rude and lied about what the net steps would be.
 
[redacted]
 
I also asked each person I spoke with for their identifying ID ([redacted]) However several refused to give me that information.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: 
Here is the Ref # they are requesting. [redacted]. I received a screen grab of the confirmation screen when I booked the room from them. Which would have been fine if my [redacted] App on my [redacted] didn't crash in the middle of the transaction and I wasn't privy to that information. I went to the hotel minutes after booking only to be told it wasn't for then even though I booked after midnight it was for later and that I would have to take it up with PriceLine. I never got a room and was not able to check in. 
Sincerely,
[redacted]

We have received the
consumer’s additional comments.  As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence. Priceline
offers a variety travel service options, including reservations that permit
cancelations. When selecting a reservation, and prior to purchase, the consumer
is provided with the cancel policy associated with each reservation. In this
case, the consumer selected a reservation that provided greater savings and
less flexibility. We are sorry that the consumer’s selected reservation is non-refundable
and we are unable to assist with a refund.
Sincerely,
[redacted]
priceline.com

Revdex.com, Inc.
 
In order to locate the
reservation and review this matter, please provide the 11 digit Priceline request
number, as well as the email address that was provided to Priceline at the time
of purchase.
 
Sincerely,
[redacted]
Priceline.com

I have received the consumer’s additional
comments. As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence.  I am sorry that Priceline is unable to
assist the consumer any further in this situation.
Sincerely,
N. D’Angelo
Executive Offices

Complaint: 9944972
Thank you for taking the time to clearly indicate these
hidden charges at this stage. Too bad it’s not so clear when booking. While I
accept that this response is likely canned and defending Priceline’s policy,
which is located at the bottom of the page and NOT near the price total; I feel
it’s unfair and deceptive. When I called the hotel directly they were quite
clear with me that this is a common charge and they always charge it. If that’s
the case Priceline needs to include it near the price being paid. This isn’t a “hotel
may charge” type of fee. This is a known Resort Fee and is always charged. Therefore,
I believe this is an unfair and deceptive ad practice! This fee makes the difference between a deal being fair and acceptable and simply not.
I’ve attached a screenshot sample of the bidding screen. The price
and taxes and total bid are bold. The “added extras” are displayed at the
bottom and in a font size that is two font sizes smaller than the bid. It is
the advertiser’s duty to clearly and conspicuously state this known added fee
near the bid and total price. I believe Priceline has violated my rights as a
consumer and is bullying me in to spending my money with their
company. This trip has not occurred and I would like a refund immediately! I do
not want to engage in a back-and-forth battle over policy. I work hard for my
money and I deserve the right to choose who gets my business. Priceline has
done nothing to make this right.
I’ve done business with Priceline in the past, though I’ve
never experienced this treatment. This will no doubt end my relationship with
Priceline. There are way too many other options now. I don’t need this
treatment. While I’m only one consumer and that promise seems meaningless, I
know for certain this way of treating customers won’t last forever. There are
countless other people who have been burned by Priceline’s ironclad, deceptive
and anti-customer friendly ways and this treatment will no doubt burn enough
bridges that Priceline will have to change in order to stay in business. 
In conclusion, with ample time remaining for Priceline and the hotel to fill this vacancy I respectfully await a cancellation of this booking and full credit card refund.
Best,
Rita

Revdex.com,
Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.
Attached hereto is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and conditions
of the consumer’s selected purchase. We are sorry that we are unable to assist
the consumer with a refund in this situation.
Sincerely,
[redacted]
priceline.com
[redacted]
This contract for request number [redacted] was originally initialled on Fri Oct
11 18:13:12 EDT 2013
Your
Trip Summary
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unexpected.
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Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job loss,
natural disaster at departure or destination city or other specified events.
$500
Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000
Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500
Medical Expense Coverage
$10,000
Travel Accident Protection
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assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.

Airfare Details




Depart:
Sun, October 13, 2013




Departing Airport:
[redacted]
[redacted]




Arrival Airport:
[redacted]
[redacted]




Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.




Connections:
Maximum of 1 connection.
(layovers will be no longer than 3 hours)




Ticket Delivery:
Electronic Ticket




Passengers:
[redacted]




Aircraft:
Jet aircraft



We
Recommend Trip ProtectionLife is uncertain...plan for the unexpected.
Get 100% Trip Cancellation and Trip Interruption Protection and much
more. Hide Details
>
100% Trip Cancellation and Trip
Interruption Protection reimburses for cancellations due to unforeseen illness
of traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events.
$500 Baggage and Personal
Effects
reimburses for lost personal effects as well as checked baggage throughout your
trip.
$50,000 Emergency Evacuation coverage pays for the
cost of medical transportation to the nearest medical facility and/or to your
home in the event a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident
Protection
24/7 Hour Live Travel Assistance
A real person available to assist you any time of the day with last minute
flight or hotel changes, luggage locator services, cash transfers, medical
assistance services and emergency services.
View Description
of Coverage
Yes!
I'd like to purchase Trip Protection for only $17 per person.
No,
thanks. I prefer to decline Trip Protection.
Summary of Charges

Airline
Ticket Offer Price:




$200.00
per ticket




Govt Taxes, Airline Fees and Agent Fees:




$30.85
per ticket




Number
of Tickets:




1





Airline
Ticket Delivery:




$0.00
(Electronic Ticket)




Airfare Subtotal:




$230.85




Total Trip Cost:
(All prices are in US dollars)




$230.85




Baggage fees
are not included in your trip cost.



Important Information


























•




Your airline tickets are
non-refundable, non-transferable and non-changeable.




•




Your tickets will be one-way, coach class tickets issued
on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
any part of the ticket is unused it has no value after ticketed departure time.




•




Name Your Own Price tickets issued through Priceline are
not eligible for frequent flyer miles. Priceline customers are protected by
the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•




If we find an airline that accepts your price, we'll
immediately purchase your tickets using the payment information you
provided.




•




You will be issued electronic tickets. Remember to bring
a valid government-issued photo ID with you to check-in.








Initial
Here:




**




I have read, accept and agree
to abide by Priceline.com's terms
and conditions and privacy policy.

In order to locate the referenced
reservation and review this matter, please provide the 11 digit Priceline request
number, as well as the email address that was provided at the time of purchase.
class="MsoBodyText">
Thank you,
N D[redacted]
Executive Offices

Revdex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. According to [redacted], she was unaware
of the accepted status of her hotel room purchase, and advises that the
priceline customer service representative she with, acknowledged that she was
unaware of her purchase. [redacted] is requesting a refund for her non-refundable
ticket purchase and states:
“I
am forwarding an email from Priceline's Customer Service Dept. in which they
acknowledge that I was unaware of the reservation.”
We are sorry that [redacted] was unaware of the status of her request. Please
note that [redacted] purchased a Published Price/Retail airline ticket with US
Airways.  US Airways is the merchant of
record, and charged the consumer’s credit card account for the purchase.
With Priceline, consumers are clearly instructed
to check the status of each request by visiting the Check Your Request section
of the priceline website or contacting Priceline. Due to possible errors in
email address' or technical problems beyond our control that could delay email,
at no time during the request process do we commit to providing e-mail
confirmation notice to consumers. It is the consumer’s responsibility to check
the status of each request submitted.
Additionally, as stated in our previous correspondence.
We have reviewed [redacted]’s record and verified that no system
error occurred during the booking of [redacted]’s reservation as claimed. The
reservation was booked as per her request. On behalf of [redacted], we have
contacted US Airways and they have informed us that they cancelled the
reservation due to a duplicate booking. They further advised that [redacted] may
be eligible for a refund subject to US Airways’ approval. However, since [redacted] has already submitted a dispute with her credit card issuing bank, US Airways
cannot consider a refund until the bank or Credit Card Company resolves the
charge back. Once the dispute is resolved with the credit card issuing bank,
[redacted] may contact US Airways directly for any further assistance.
Attached hereto is a copy of [redacted]’s  confirmation page indicating the purchase/accepted
status of her request.
Thank you for the opportunity to clarify.
Sincerely,
[redacted]
priceline.com
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Your Purchase
Is Confirmed!
See your complete flight itinerary and
receipt for your trip below (Trip Number: [redacted])
You will be issued electronic tickets.
Remember to bring a valid
government-issued photo ID with you to check-in. All travelers will
need a valid passport and you may
also need to show additional
documentation at your destination and/or in connecting countries.
Please confirm your flight
information and check-in location with the airline prior to each departure.
Baggage fees are not included in your trip cost.
·       
Print Itinerary
and Receipt
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Check Flight Status
Your Flight Details

Departing Flight Information -
Thursday, November 27, 2014




(Operated by US Express/PSA Airlines) Flight 4701



1h 37m, 331 mi




From


[redacted]
[redacted]


Departs: 7:48am




To


[redacted]
[redacted]


Arrives: 9:25am




Aircraft


Canadair Regional Jet (Jet) Economy
Class




Flight 821


2h 45m, 1099 mi




From


[redacted]
[redacted]


Departs: 11:35am




To


[redacted]
[redacted]


Arrives: 2:20pm




Aircraft


Airbus A320 (Jet) Economy Class




Returning Flight Information -
Monday, December 1, 2014




Flight 102


1h 30m, 454 mi




From


[redacted]
[redacted]


Departs: 7:35am




To


[redacted]
[redacted]


Arrives: 9:05am




Aircraft


Boeing 737 (Jet) Economy Class




Flight 764


2h 28m, 921 mi




From


[redacted]
[redacted]


Departs: 12:15pm




To


[redacted]
[redacted]
[redacted]




Aircraft


Airbus A319 (Jet) Economy Class




Passenger
and ticket Information




Seats for [redacted] ( Change Seat
)




Carrier




Flight #




Seat




Seat Type




Seat Cost




Status










[redacted]




102





Standard




No Charge




Not Assigned















Seat Charges for [redacted]




$0.00





Trip Number: [redacted]




Ticket Number: [redacted]




Airline Confirmation: [redacted]




Ticket Type Electronic Ticket




Meal Preference No Meal Preference




Frequent Flyer Information:


None Provided




Seats for Marc Carrion ( Change Seat
)




Carrier




Flight #




Seat




Seat Type




Seat Cost




Status










Cayman Airways




102





Standard




No Charge




Not Assigned




Seat Charges for [redacted]




$0.00





Trip Number: [redacted]




Ticket Number: [redacted]




Airline Confirmation: [redacted]




Ticket Type Electronic Ticket




Meal Preference No Meal Preference




Frequent Flyer Information:


None Provided




Seats for Daniel Carrion ( Change Seat
)




Carrier




Flight #




Seat




Seat Type




Seat Cost




Status










Cayman Airways




102





Standard




No Charge




Not Assigned












Seat Charges for [redacted]




$0.00





Trip Number: [redacted]




Ticket Number: [redacted]




Airline Confirmation: [redacted]




Ticket Type Electronic Ticket




Meal Preference No Meal Preference




Frequent Flyer Information:


None Provided



>>Update Passenger
& Ticket Information Status

Airline
Contact Information




[redacted]




[redacted]
[redacted]
[redacted]
[redacted]
[redacted]



what do these words mean?Airline ConfirmationThis is assigned by the airline that issued your tickets
and is your reference number when contacting the airline on all issues related
to your trip.,Electronic TicketElectronic or paperless tickets are
reservations stored in the airline's computer system.,Trip
NumberThis is your reference number. Use this
number if you need to contact us about your reservation.,PendingTicket and airline confirmation numbers may take a few
minutes to be received from the carrier.,Seat PreferencesSeat preferences and selections will be provided to the
airline;howeverthe airlinecan change aircraft and seat assignments prior to
departure.,AssignedThe airline has assigned this seat.,RequestedThe selected seat has been requested from the airline. Seat
assignments are at the discretion of the airline and are not guaranteed.,Not
AssignedYour requested seat is not currently assigned
by the airline. A “Not Assigned” seat status may be the result of an airline
schedule change or an airline’s inability to confirm a request.,Change
SeatUse this link if you wish to request a
different seat.,Ticket NumberThis is assigned by the airline that issued
your tickets. You can use this number if you need to contact the airline
directly.
Summary
of Charges

Airline Ticket Cost:




$451.60 per ticket




Airline Ticket Taxes &
Fees:




$128.55 per ticket




Processing Fee:




$7.00




Airline Ticket Travel Insurance


$0.00



Number of Tickets:




3




Airline Ticket Delivery:




$0.00 (Electronic Ticket)




Airfare Subtotal:




$1,761.45




Total Trip Cost:


(All prices are in US dollars)




$1,761.45



Baggage Fees are not included in your trip cost.
Important Information
Airline
Contact Information
Please confirm your flight information
and check-in location with the airline prior to each departure. Your carrier
may offer online check-in, seat assignments and flight status information.
·       
[redacted]-###-####
·        [redacted] ###-###-####
One or more of your flights is listed as being
“operated by” another carrier. In these cases, it is even more important to
verify your check in location.
When multiple airlines are included on a
single ticket, the value of the ticket is held on what the airlines describe as
the “ticketing carrier”. Your ticket value is held by [redacted]
Airline
Information
·       
Since airlines change flight schedules from time to time, it is
the passenger's responsibility to call the airline and confirm flight
information prior to each departure. We recommend that you arrive at the
airport a minimum of 90 minutes in advance of departure for domestic flights,
and at least 2 hours in advance of departure for international flights.
·       
If you choose not to take your outbound flight, the airlines will
consider you a "no show" and will automatically cancel the remainder
of your reservation. Your tickets will not be honored and no refunds will be
granted for the unused portion of your trip.
·       
Pre-reserved seating is not available. Seats will be assigned at
check-in.
·       
On trips to this destination planes may undergo disinsection. Please refer to for more
details.
·       
For more helpful tips and travel advice, click on the topics
below.
Airport Check-In and SecurityNotice of Incorporated TermsSeat
AssignmentsFrequent Flyer and Loyalty Programs
Need to Make a Change?
Tickets are non-transferable. To view the
specific rules on ticket changes, cancellations, and fees for this reservation,
please Click Here to view the fare rules.
If the fare rules on your reservation allow a
change, any changes to your itinerary must be made prior to the date of your
departure, and will incur an airline imposed change fee. If calling priceline
to modify, a $30 USD per ticket priceline service fee will also apply. In
addition, your fare may be more expensive due to flight availability. If you do
not use your tickets, and do not make changes to your itinerary prior to your
date of departure, your tickets will have no value and cannot be refunded or
exchanged.
If you wish to exchange your ticket, please call
our Customer Service Team at:
·       
###-###-#### (when calling from the United States/Canada)
·       
###-###-#### (when calling from the [redacted])
If you prefer, you may also call [redacted] directly at ###-###-####, and provide them with
your Airline Confirmation number ([redacted])
Before calling, we suggest that you review
available flights and fares on our website to find your desired flights on [redacted] and be prepared to answer the following questions:
·       
What are your new travel dates?
·       
Where will you be flying from and to?
·       
Which specific flights are you considering?
Customer Service
If you have any questions or require further
assistance, please visit our Customer Help
Area.
Or contact Customer Service at:
·       
[redacted] (when calling from the United States/Canada)
·        [redacted] (when calling from the [redacted])
Have your trip number [[redacted]] and the phone
number you provided when you placed your request [[redacted]] ready when you
call.