Priceline.com

Dear Mr. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip
Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you only used the first night of your
reservation. We contacted your hotel and spoke with Bridgett, the general
manager of the hotel who confirmed that you only used one night of your stay. A
refund for $60.85 was issued on May 5, 2015. Your refund has been processed
through our system. If you need to check the status of your refund, please
contact your bank directly to inquire about their processing time.
 
Thank you for choosing to contact us. I hope you found my
email helpful.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: 
I never agreed nor initialed on the page indicating the price charged. I agreed only to the terms of $24.00 per day. I only submitted my credit card information and only initialed on the page stating the price details of $24.00 a day. Never did I initial, agree, or input my payment information on the page agreeing to $34.00 a day. If the business claims otherwise I would like the page uploaded for viewing to provide proof. Sincerely,
[redacted]l [redacted]

The following response was sent to the
consumer on...

2/20/2016:
Dear Ms. [redacted],
Thank you for taking the time to
contact us regarding the reservation for Mr. [redacted] with [redacted]
Car, for Trip Number [redacted]90.
I am sorry to learn that you had to pay
 a fee directly to [redacted] in order to receive
unlimited mileage with this reservation.
Please
provide us with your mailing address so we can send a check for this refund.
Kindly reply back to this email with
the information.
I apologize for the inconvenience and
look forward to hearing from you soon.
Sincerely,
Berna A[redacted]
Executive Offices

Revdex.com,
Inc.
Attached hereto is a copy of the consumer’s initialed contract page agreeing
to terms and conditions of the selected purchase, including the following
important information:

Airfare Details




Depart:
Wed, June 11, 2014




Return:
Fri, June 13, 2014




Departing Airport:
Bergstrom Intl Airport (AUS)
Austin, TX




Arrival Airport:
Nashville Intl Airport (BNA)
Nashville, TN




Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you
will arrive no later than 12:30 a.m. the next day.



 



·       These airline tickets are non-refundable, non-transferable
and non-changeable. The Rental
Car reservation included in your itinerary is non-refundable,
non-transferable and non-changeable even if the reservation is not used.



 


 



·       Your tickets will be round-trip, coach class tickets
issued on one of Priceline's partner airlines.
You must fly on the flights assigned to you. Upgrades and standbys are not
available. If you do not take your outbound flight, the airlines will
automatically cancel the remainder of your reservation. If any part of the
ticket is unused it has no value after ticketed
departure time.



 






We appreciate the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com

This contract for request number [redacted] was originally initialled on Wed
Jun 4 10:16:00 EDT 2014


Your Trip Summary






























Airfare Details




Depart:
Wed, June 11, 2014




Return:
Fri, June 13, 2014




Departing Airport:
Bergstrom Intl Airport (AUS)
Austin, TX




Arrival Airport:
Nashville Intl Airport (BNA)
Nashville, TN




Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and
you will arrive no later than 12:30 a.m. the next day.




Connections:
Maximum of 1 connection each way.
(layovers will be no longer than 3 hours)




Ticket Delivery:
Electronic Ticket




Passengers:
[redacted]




Aircraft:
Jet aircraft
















Rental Car Details



















Midsize SUV
Ford Escape, Toyota RAV 4

























Location:
Nashville Intl Airport (BNA)




Pick-Up:
Wed, June 11 2014




Drop-Off:
Fri, June 13 2014




Total Rental Days: 2 days




Driver:
Robert M. Struble




Driver's Age at Pickup: 34










Summary of Charges
































Package Subtotal:




$356.65




Govt
Taxes, Airline Fees and Agent Fees:




$87.22




Travel Insurance:




$19.00




Number of Tickets:




1




Airline Ticket
Delivery:




$0.00 (Electronic
Ticket)




Total Trip Cost:
(All prices are in US dollars)




$462.87




Baggage fees are not
included in your trip cost.




Important Information





































•




These airline tickets are non-refundable, non-transferable and non-changeable.
The Rental Car reservation included in your itinerary is non-refundable,
non-transferable and non-changeable even if the reservation is not used.




•




Your tickets will be
round-trip, coach class tickets issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you.
Upgrades and standbys are not available. If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. If any part of the ticket is unused it has no value
after ticketed departure time.




•




These special discounted
tickets issued are not eligible for frequent flyer miles. Priceline
customers are protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss.




•




Remember to bring a valid
government-issued photo ID with you to check-in.




•




Only Robert M. Struble will be
able to pick-up the rental car at the counter. Robert M. Struble will be
required to present a valid driver's license and a valid credit card
or debit/check card or debit/check card in their name with a minimum of
$200 available credit as a security deposit on the vehicle. If you
plan to use a debit card, you may be required to provide round-trip
flight information at the rental counter.




•




Your offer price does not
include vehicle liability, collision or personal accident coverage for
your rental car. You should determine if you have insurance coverage
prior to pick-up. Additional insurance can be purchased at the rental
counter.

























Initial Here:












rs








I have read,
accept and agree to abide by Priceline.com's terms and
conditions, privacy policy,
and the travel insurance Description of Coverage.






























Top of Form




Your Price was Accepted!


See your complete flight itinerary and receipt for your trip
below (Trip Number: [redacted]).
Remember to bring a valid government-issued photo ID.
Please confirm
your flight information and check-in location with the airline prior to
each departure. Baggage fees are
not included in your trip cost.








Print Itinerary and Receipt | Email Itinerary | Check
Flight Status


















Your Flight
Details





























Departing Flight Information - Wednesday, June 11, 2014




Flight 1569
1h 10m, 190 mi




FromBergstrom Intl Airport (AUS)
Austin, TXDeparts: 4:50 PM




ToDallas/fort Worth Intl Airport (DFW)
Dallas, TXArrives: 6:00 PM




AircraftMcDonnell Douglas MD80(Jet)Economy/Coach Class





Flight 2373
1h 45m, 629 mi




FromDallas/fort Worth Intl Airport (DFW)
Dallas, TXDeparts: 8:25 PM




ToNashville Intl Airport (BNA)
Nashville, TNArrives: 10:10 PM




AircraftMcDonnell Douglas MD80(Jet)Economy/Coach Class
































Returning Flight Information - Friday, June 13, 2014




Flight 2481
1h 50m, 629 mi




FromNashville Intl Airport (BNA)
Nashville, TNDeparts: 7:10 AM




ToDallas/fort Worth Intl Airport (DFW)
Dallas, TXArrives: 9:00 AM




AircraftMcDonnell Douglas MD80(Jet)Economy/Coach Class





Flight 2230
0h 55m, 190 mi




FromDallas/fort Worth Intl Airport (DFW)
Dallas, TXDeparts: 10:30 AM




ToBergstrom Intl Airport (AUS)
Austin, TXArrives: 11:25 AM




AircraftMcDonnell Douglas MD83(Jet)Economy/Coach Class

























Passenger
and Ticket Information






























































Seats for: [redacted] ( Change Seat )




Carrier




Flight #




Seat




Seat Type




Seat Cost




Status




American Airlines




1569




Aisle
Seat




Standard




No
Charge




Not Assigned




American Airlines




2373




Aisle
Seat




Standard




No
Charge




Not Assigned




American Airlines




2481




Aisle
Seat




Standard




No
Charge




Not Assigned




American Airlines




2230




Aisle
Seat




Standard




No
Charge




Not Assigned












Seat Charges for [redacted]




$0.00























Trip Number:
[redacted]




Ticket Number:0017404113641




Airline Confirmation:VPVNOV - American Airlines




Ticket Type:Electronic Ticket




Meal Preference:
No Meal Preference




Frequent Flyer Information:
None Provided
































Airline Contact Information




American Airlines





1-800-433-7300




www.aa.com





confirmation: VPVNOV













what do these words mean?Airline Confirmation, Electronic Ticket, Trip Number, Meal Preferences, Pending, Seat Preferences, Assigned, Requested, Not Assigned, Change Seat, Ticket Number


























Rental Car Details




























Midsize SUV
Ford Escape, Toyota RAV 4Confirmation#: G22611305F2
























Location:
NASHVILLE METRO AP




Pick-Up:
Wed, June 11, 2014, 10:30 PM




Drop-Off:
Fri, June 13, 2014, 6:30 AM




Total Rental Days: 2 days (1 day and 8 hours)




Driver[redacted]













Add
Collision Damage Insurance for $11.00 USD Per Day*


Offer expires: 06/11/14 at 09:30 PM









·       
$35,000
Physical Damage Coverage
on your rental car for collision, theft, vandalism and much more.


·       
Primary
Coverage means you receive coverage
without first having to claim payment from your auto insurer, as you do
under the secondary coverage offered by most credit card plans.










View
Collision Damage Insurance Description of Coverage


*For customers with a New York State billing address the
fee will be $9 per day.


Commonly Used Terms


x
close window


. Airline
Confirmation. Electronic
Ticket. Trip
Number. Meal
Preferences. Pending. Seat
Preferences. Assigned. Requested. Not
Assigned. Change
Seat. Ticket
Number


Airline
Confirmation
This number is assigned by the airline that issued your tickets and should
be your primary reference number when contacting the airline. On some
airlines, this number can also be used for e-kiosk check-in.


Electronic Ticket
Electronic or paperless tickets are reservations stored in the airline's
computer system. It's our preferred ticketing method because with no fear
of losing your ticket, it's the most hassle-free way to travel.


Trip Number
This is your Priceline reference number. Use this number if you need to
contact Priceline about your reservation.


Meal Preferences
Your meal preferences will be requested with the airlines for your flights,
but are not guaranteed by the airlines and are only applicable for flights
that offer meal service.


Pending
Ticket and airline confirmation numbers may take a few minutes to be
received from the carrier. Please check back later.


Seat Preferences
While your seat preferences and selections will be provided to the airline,
the airline reserves the right to change aircraft and seat assignments
prior to departure. Seats for multiple passengers will be requested
together, but are also subject to airline availability.


Assigned
The airline has assigned this seat.


Requested
The selected seat has been requested from the airline. Seat assignments are
at the discretion of the airline and are not guaranteed. Please check back
later or contact your carrier directly.


Not Assigned
Your requested seat is not currently assigned by the airline. A Not
Assigned seat status may be the result of an airline schedule change or an
airline’s inability to confirm a request. You may view available seats or
request new seats by using the "Change Seat" link or by visiting
your airline’s website.


Change Seat
Use this link if you wish to request a different seat.


Ticket Number
This is assigned by airline that issued your tickets. You can use this
number if you need to contact the airline directly.


Commonly Used Terms


x
close window


. Airline
Confirmation. Electronic
Ticket. Trip
Number. Meal
Preferences. Pending. Seat
Preferences. Assigned. Requested. Not
Assigned. Change
Seat. Ticket
Number


Airline
Confirmation
This number is assigned by the airline that issued your tickets and should
be your primary reference number when contacting the airline. On some
airlines, this number can also be used for e-kiosk check-in.


Electronic Ticket
Electronic or paperless tickets are reservations stored in the airline's
computer system. It's our preferred ticketing method because with no fear
of losing your ticket, it's the most hassle-free way to travel.


Trip Number
This is your Priceline reference number. Use this number if you need to
contact Priceline about your reservation.


Meal Preferences
Your meal preferences will be requested with the airlines for your flights,
but are not guaranteed by the airlines and are only applicable for flights
that offer meal service.


Pending
Ticket and airline confirmation numbers may take a few minutes to be
received from the carrier. Please check back later.


Seat Preferences
While your seat preferences and selections will be provided to the airline,
the airline reserves the right to change aircraft and seat assignments
prior to departure. Seats for multiple passengers will be requested
together, but are also subject to airline availability.


Assigned
The airline has assigned this seat.


Requested
The selected seat has been requested from the airline. Seat assignments are
at the discretion of the airline and are not guaranteed. Please check back
later or contact your carrier directly.


Not Assigned
Your requested seat is not currently assigned by the airline. A Not
Assigned seat status may be the result of an airline schedule change or an
airline’s inability to confirm a request. You may view available seats or
request new seats by using the "Change Seat" link or by visiting
your airline’s website.


Change Seat
Use this link if you wish to request a different seat.


Ticket Number
This is assigned by airline that issued your tickets. You can use this
number if you need to contact the airline directly.


Commonly Used Terms


x
close window


. Airline
Confirmation. Electronic
Ticket. Trip
Number. Meal
Preferences. Pending. Seat
Preferences. Assigned. Requested. Not
Assigned. Change
Seat. Ticket
Number


Airline
Confirmation
This number is assigned by the airline that issued your tickets and should
be your primary reference number when contacting the airline. On some
airlines, this number can also be used for e-kiosk check-in.


Electronic Ticket
Electronic or paperless tickets are reservations stored in the airline's
computer system. It's our preferred ticketing method because with no fear
of losing your ticket, it's the most hassle-free way to travel.


Trip Number
This is your Priceline reference number. Use this number if you need to
contact Priceline about your reservation.


Meal Preferences
Your meal preferences will be requested with the airlines for your flights,
but are not guaranteed by the airlines and are only applicable for flights
that offer meal service.


Pending
Ticket and airline confirmation numbers may take a few minutes to be
received from the carrier. Please check back later.


Seat Preferences
While your seat preferences and selections will be provided to the airline,
the airline reserves the right to change aircraft and seat assignments
prior to departure. Seats for multiple passengers will be requested
together, but are also subject to airline availability.


Assigned
The airline has assigned this seat.


Requested
The selected seat has been requested from the airline. Seat assignments are
at the discretion of the airline and are not guaranteed. Please check back
later or contact your carrier directly.


Not Assigned
Your requested seat is not currently assigned by the airline. A Not
Assigned seat status may be the result of an airline schedule change or an
airline’s inability to confirm a request. You may view available seats or
request new seats by using the "Change Seat" link or by visiting
your airline’s website.


Change Seat
Use this link if you wish to request a different seat.


Ticket Number
This is assigned by airline that issued your tickets. You can use this
number if you need to contact the airline directly.


Commonly Used Terms


x
close window


. Airline
Confirmation. Electronic
Ticket. Trip
Number. Meal
Preferences. Pending. Seat
Preferences. Assigned. Requested. Not
Assigned. Change
Seat. Ticket
Number


Airline
Confirmation
This number is assigned by the airline that issued your tickets and should
be your primary reference number when contacting the airline. On some
airlines, this number can also be used for e-kiosk check-in.


Electronic Ticket
Electronic or paperless tickets are reservations stored in the airline's
computer system. It's our preferred ticketing method because with no fear
of losing your ticket, it's the most hassle-free way to travel.


Trip Number
This is your Priceline reference number. Use this number if you need to
contact Priceline about your reservation.


Meal Preferences
Your meal preferences will be requested with the airlines for your flights,
but are not guaranteed by the airlines and are only applicable for flights
that offer meal service.


Pending
Ticket and airline confirmation numbers may take a few minutes to be
received from the carrier. Please check back later.


Seat Preferences
While your seat preferences and selections will be provided to the airline,
the airline reserves the right to change aircraft and seat assignments
prior to departure. Seats for multiple passengers will be requested
together, but are also subject to airline availability.


Assigned
The airline has assigned this seat.


Requested
The selected seat has been requested from the airline. Seat assignments are
at the discretion of the airline and are not guaranteed. Please check back
later or contact your carrier directly.


Not Assigned
Your requested seat is not currently assigned by the airline. A Not
Assigned seat status may be the result of an airline schedule change or an
airline’s inability to confirm a request. You may view available seats or
request new seats by using the "Change Seat" link or by visiting
your airline’s website.


Change Seat
Use this link if you wish to request a different seat.


Ticket Number
This is assigned by airline that issued your tickets. You can use this
number if you need to contact the airline directly.


Commonly Used Terms


x
close window


. Airline
Confirmation. Electronic
Ticket. Trip
Number. Meal
Preferences. Pending. Seat
Preferences. Assigned. Requested. Not
Assigned. Change
Seat. Ticket
Number


Airline
Confirmation
This number is assigned by the airline that issued your tickets and should
be your primary reference number when contacting the airline. On some
airlines, this number can also be used for e-kiosk check-in.


Electronic Ticket
Electronic or paperless tickets are reservations stored in the airline's
computer system. It's our preferred ticketing method because with no fear
of losing your ticket, it's the most hassle-free way to travel.


Trip Number
This is your Priceline reference number. Use this number if you need to
contact Priceline about your reservation.


Meal Preferences
Your meal preferences will be requested with the airlines for your flights,
but are not guaranteed by the airlines and are only applicable for flights
that offer meal service.


Pending
Ticket and airline confirmation numbers may take a few minutes to be
received from the carrier. Please check back later.


Seat Preferences
While your seat preferences and selections will be provided to the airline,
the airline reserves the right to change aircraft and seat assignments prior
to departure. Seats for multiple passengers will be requested together, but
are also subject to airline availability.


Assigned
The airline has assigned this seat.


Requested
The selected seat has been requested from the airline. Seat assignments are
at the discretion of the airline and are not guaranteed. Please check back
later or contact your carrier directly.


Not Assigned
Your requested seat is not currently assigned by the airline. A Not
Assigned seat status may be the result of an airline schedule change or an
airline’s inability to confirm a request. You may view available seats or
request new seats by using the "Change Seat" link or by visiting
your airline’s website.


Change Seat
Use this link if you wish to request a different seat.


Ticket Number
This is assigned by airline that issued your tickets. You can use this
number if you need to contact the airline directly.


Commonly Used Terms


x
close window


. Airline
Confirmation. Electronic
Ticket. Trip
Number. Meal
Preferences. Pending. Seat
Preferences. Assigned. Requested. Not
Assigned. Change
Seat. Ticket
Number


Airline
Confirmation
This number is assigned by the airline that issued your tickets and should
be your primary reference number when contacting the airline. On some
airlines, this number can also be used for e-kiosk check-in.


Electronic Ticket
Electronic or paperless tickets are reservations stored in the airline's
computer system. It's our preferred ticketing method because with no fear
of losing your ticket, it's the most hassle-free way to travel.


Trip Number
This is your Priceline reference number. Use this number if you need to
contact Priceline about your reservation.


Meal Preferences
Your meal preferences will be requested with the airlines for your flights,
but are not guaranteed by the airlines and are only applicable for flights
that offer meal service.


Pending
Ticket and airline confirmation numbers may take a few minutes to be
received from the carrier. Please check back later.


Seat Preferences
While your seat preferences and selections will be provided to the airline,
the airline reserves the right to change aircraft and seat assignments
prior to departure. Seats for multiple passengers will be requested
together, but are also subject to airline availability.


Assigned
The airline has assigned this seat.


Requested
The selected seat has been requested from the airline. Seat assignments are
at the discretion of the airline and are not guaranteed. Please check back
later or contact your carrier directly.


Not Assigned
Your requested seat is not currently assigned by the airline. A Not
Assigned seat status may be the result of an airline schedule change or an
airline’s inability to confirm a request. You may view available seats or
request new seats by using the "Change Seat" link or by visiting
your airline’s website.


Change Seat
Use this link if you wish to request a different seat.


Ticket Number
This is assigned by airline that issued your tickets. You can use this
number if you need to contact the airline directly.


Commonly Used Terms


x
close window


. Airline
Confirmation. Electronic
Ticket. Trip
Number. Meal
Preferences. Pending. Seat
Preferences. Assigned. Requested. Not
Assigned. Change
Seat. Ticket
Number


Airline
Confirmation
This number is assigned by the airline that issued your tickets and should
be your primary reference number when contacting the airline. On some
airlines, this number can also be used for e-kiosk check-in.


Electronic Ticket
Electronic or paperless tickets are reservations stored in the airline's
computer system. It's our preferred ticketing method because with no fear
of losing your ticket, it's the most hassle-free way to travel.


Trip Number
This is your Priceline reference number. Use this number if you need to
contact Priceline about your reservation.


Meal Preferences
Your meal preferences will be requested with the airlines for your flights,
but are not guaranteed by the airlines and are only applicable for flights
that offer meal service.


Pending
Ticket and airline confirmation numbers may take a few minutes to be
received from the carrier. Please check back later.


Seat Preferences
While your seat preferences and selections will be provided to the airline,
the airline reserves the right to change aircraft and seat assignments
prior to departure. Seats for multiple passengers will be requested
together, but are also subject to airline availability.


Assigned
The airline has assigned this seat.


Requested
The selected seat has been requested from the airline. Seat assignments are
at the discretion of the airline and are not guaranteed. Please check back
later or contact your carrier directly.


Not Assigned
Your requested seat is not currently assigned by the airline. A Not
Assigned seat status may be the result of an airline schedule change or an
airline’s inability to confirm a request. You may view available seats or
request new seats by using the "Change Seat" link or by visiting
your airline’s website.


Change Seat
Use this link if you wish to request a different seat.


Ticket Number
This is assigned by airline that issued your tickets. You can use this
number if you need to contact the airline directly.


Commonly Used Terms


x
close window


. Airline
Confirmation. Electronic
Ticket. Trip
Number. Meal
Preferences. Pending. Seat
Preferences. Assigned. Requested. Not
Assigned. Change
Seat. Ticket
Number


Airline
Confirmation
This number is assigned by the airline that issued your tickets and should
be your primary reference number when contacting the airline. On some
airlines, this number can also be used for e-kiosk check-in.


Electronic Ticket
Electronic or paperless tickets are reservations stored in the airline's
computer system. It's our preferred ticketing method because with no fear
of losing your ticket, it's the most hassle-free way to travel.


Trip Number
This is your Priceline reference number. Use this number if you need to
contact Priceline about your reservation.


Meal Preferences
Your meal preferences will be requested with the airlines for your flights,
but are not guaranteed by the airlines and are only applicable for flights
that offer meal service.


Pending
Ticket and airline confirmation numbers may take a few minutes to be
received from the carrier. Please check back later.


Seat Preferences
While your seat preferences and selections will be provided to the airline,
the airline reserves the right to change aircraft and seat assignments
prior to departure. Seats for multiple passengers will be requested
together, but are also subject to airline availability.


Assigned
The airline has assigned this seat.


Requested
The selected seat has been requested from the airline. Seat assignments are
at the discretion of the airline and are not guaranteed. Please check back
later or contact your carrier directly.


Not Assigned
Your requested seat is not currently assigned by the airline. A Not
Assigned seat status may be the result of an airline schedule change or an
airline’s inability to confirm a request. You may view available seats or
request new seats by using the "Change Seat" link or by visiting
your airline’s website.


Change Seat
Use this link if you wish to request a different seat.


Ticket Number
This is assigned by airline that issued your tickets. You can use this
number if you need to contact the airline directly.


Commonly Used Terms


x
close window


. Airline
Confirmation. Electronic
Ticket. Trip
Number. Meal
Preferences. Pending. Seat
Preferences. Assigned. Requested. Not
Assigned. Change
Seat. Ticket
Number


Airline
Confirmation
This number is assigned by the airline that issued your tickets and should
be your primary reference number when contacting the airline. On some
airlines, this number can also be used for e-kiosk check-in.


Electronic Ticket
Electronic or paperless tickets are reservations stored in the airline's
computer system. It's our preferred ticketing method because with no fear
of losing your ticket, it's the most hassle-free way to travel.


Trip Number
This is your Priceline reference number. Use this number if you need to
contact Priceline about your reservation.


Meal Preferences
Your meal preferences will be requested with the airlines for your flights,
but are not guaranteed by the airlines and are only applicable for flights
that offer meal service.


Pending
Ticket and airline confirmation numbers may take a few minutes to be
received from the carrier. Please check back later.


Seat Preferences
While your seat preferences and selections will be provided to the airline,
the airline reserves the right to change aircraft and seat assignments
prior to departure. Seats for multiple passengers will be requested
together, but are also subject to airline availability.


Assigned
The airline has assigned this seat.


Requested
The selected seat has been requested from the airline. Seat assignments are
at the discretion of the airline and are not guaranteed. Please check back
later or contact your carrier directly.


Not Assigned
Your requested seat is not currently assigned by the airline. A Not
Assigned seat status may be the result of an airline schedule change or an
airline’s inability to confirm a request. You may view available seats or
request new seats by using the "Change Seat" link or by visiting
your airline’s website.


Change Seat
Use this link if you wish to request a different seat.


Ticket Number
This is assigned by airline that issued your tickets. You can use this
number if you need to contact the airline directly.


Commonly Used Terms


x
close window


. Airline
Confirmation. Electronic
Ticket. Trip
Number. Meal
Preferences. Pending. Seat
Preferences. Assigned. Requested. Not
Assigned. Change
Seat. Ticket
Number


Airline
Confirmation
This number is assigned by the airline that issued your tickets and should
be your primary reference number when contacting the airline. On some
airlines, this number can also be used for e-kiosk check-in.


Electronic Ticket
Electronic or paperless tickets are reservations stored in the airline's
computer system. It's our preferred ticketing method because with no fear
of losing your ticket, it's the most hassle-free way to travel.


Trip Number
This is your Priceline reference number. Use this number if you need to
contact Priceline about your reservation.


Meal Preferences
Your meal preferences will be requested with the airlines for your flights,
but are not guaranteed by the airlines and are only applicable for flights
that offer meal service.


Pending
Ticket and airline confirmation numbers may take a few minutes to be
received from the carrier. Please check back later.


Seat Preferences
While your seat preferences and selections will be provided to the airline,
the airline reserves the right to change aircraft and seat assignments
prior to departure. Seats for multiple passengers will be requested
together, but are also subject to airline availability.


Assigned
The airline has assigned this seat.


Requested
The selected seat has been requested from the airline. Seat assignments are
at the discretion of the airline and are not guaranteed. Please check back
later or contact your carrier directly.


Not Assigned
Your requested seat is not currently assigned by the airline. A Not
Assigned seat status may be the result of an airline schedule change or an
airline’s inability to confirm a request. You may view available seats or
request new seats by using the "Change Seat" link or by visiting
your airline’s website.


Change Seat
Use this link if you wish to request a different seat.


Ticket Number
This is assigned by airline that issued your tickets. You can use this
number if you need to contact the airline directly.


Commonly Used Terms


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. Airline
Confirmation. Electronic
Ticket. Trip
Number. Meal
Preferences. Pending. Seat
Preferences. Assigned. Requested. Not
Assigned. Change
Seat. Ticket
Number


Airline
Confirmation
This number is assigned by the airline that issued your tickets and should
be your primary reference number when contacting the airline. On some
airlines, this number can also be used for e-kiosk check-in.


Electronic Ticket
Electronic or paperless tickets are reservations stored in the airline's
computer system. It's our preferred ticketing method because with no fear
of losing your ticket, it's the most hassle-free way to travel.


Trip Number
This is your Priceline reference number. Use this number if you need to
contact Priceline about your reservation.


Meal Preferences
Your meal preferences will be requested with the airlines for your flights,
but are not guaranteed by the airlines and are only applicable for flights
that offer meal service.


Pending
Ticket and airline confirmation numbers may take a few minutes to be
received from the carrier. Please check back later.


Seat Preferences
While your seat preferences and selections will be provided to the airline,
the airline reserves the right to change aircraft and seat assignments
prior to departure. Seats for multiple passengers will be requested
together, but are also subject to airline availability.


Assigned
The airline has assigned this seat.


Requested
The selected seat has been requested from the airline. Seat assignments are
at the discretion of the airline and are not guaranteed. Please check back
later or contact your carrier directly.


Not Assigned
Your requested seat is not currently assigned by the airline. A Not
Assigned seat status may be the result of an airline schedule change or an
airline’s inability to confirm a request. You may view available seats or
request new seats by using the "Change Seat" link or by visiting
your airline’s website.


Change Seat
Use this link if you wish to request a different seat.


Ticket Number
This is assigned by airline that issued your tickets. You can use this
number if you need to contact the airline directly.


Summary of Charges
































Package
Subtotal:




$356.67




Govt Taxes, Airline Fees and Agent Fees:




$87.22




Number of
Tickets:




1




Shipping &
Handling:




$0.00
(Electronic Ticket)




Travel
Insurance:




$19.00




Total Trip Cost:
(All prices are in US dollars)




$462.89












Please note:
Your "Total Trip Cost" will be broken down into separate
charges for each product on your credit card statement.






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Important Information






















Airline Contact Information:




Please confirm your flight
information and check-in location with the airline prior to each
departure. Your carrier may offer online check-in, seat assignments and
flight status information.




www.aa.com:
1-800-433-7300










Airline Information




























·       
Since
airlines change flight schedules from time to time, it is the passengers'
responsibility to call the airline and confirm flight information prior
to each departure. We recommend that you arrive at the airport a minimum
of 90 minutes in advance of departure for domestic flights, and at least
2 hours in advance of departure for international flights.


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If you
choose not to take your outbound flight, the airlines will consider you a
"no show" and will automatically cancel the remainder of your
reservation. Your tickets will not be honored and no refunds will be
granted for the unused portion of your trip.


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For more
helpful tips and travel advice, click on the topics below.




• Flight Schedule




• Airport Check-In and Security




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• International Travel




• Notice of Incorporated Terms




• Seat Assignments




• Air Fare Rules and Restrictions




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Rental Car Information














At your arrival airport,
follow signs to Hertz Corporation. Please provide your Confirmation
Number at the rental counter. Although not required, presenting a copy of
this page can simplify the pick-up process.
In addition, Hertz Corporation will require a major credit card or
debit/check card, a valid driver's license in Robert M. Struble's Name,
and will verify Robert M. Struble's age at time of rental.
All rentals will take place at the rental counter. Rental cars purchased
through priceline can not be cancelled or changed and refunds are not
allowed -- even if the reservation is not used. If flight cancellations
outside of your control keep you from picking up your car, you will be
able to cancel your reservation upon verification.




Credit CardRental Car Rules and Pick-Up Requirements




Driver's LicenseItems Available for Purchase at the Counter






About Your Travel Insurance














If you have questions or
concerns regarding Travel Insurance for this trip please email
BerkelyCare at [email protected]
or call toll-free 877-892-7951 (516-342-2720 for international callers).
To request claim forms, please visit www.travelclaim.com.
You may also email or call BerkelyCare using the contact information
above. If emailing, please include your Request Number ([redacted]),
your name, your address, your phone number, and the type of claim form
you need (e.g. Trip Cancellation, Baggage, etc).
Your plan includes Worldwide Emergency Assistance, which offers a wide
range of pre-departure travel assistance services as well as medical
assistance and emergency services while you are on your trip. To use
these services either before or during your trip, please call our
assistance provider, On Call International, at 1-800-618-0692, or from
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these phone numbers with you when you travel.




Travel Insurance Description of Coverage.






Customer Service




















If you have any questions or require further
assistance, please visit our Customer Help Area.


Or contact Customer Service at:


·  1-800-340-0575 (when calling from the
United States)


.


Have your trip number [[redacted]]
and the phone number you provided when you placed your request [[redacted]]
ready when you call.
























































Bottom of Form

According to the consumer, the [redacted]...

[redacted] is not a 4 star property. The consumer is requesting a
refund for Name Your Own Price purchase.
Dear [redacted],
Thank you for your patience while we researched your issue with the [redacted]
We apologize that you are unhappy with your hotel accommodations. We do
evaluate each participating hotel on many different criteria, including
cleanliness, guest satisfaction, décor, etc. We have researched to find that
this hotel does meet our expectations for the star rating selected on our
website. Our competitors also rate this hotel as follows:
[redacted]
Per our Quality Experience Guarantee, your hotel has been star-rated by
priceline according to our rigorous rating system. This means that our hotel
staff has researched your hotel, reviewed customer comments and compared star
ratings assigned by other rating services.
Thank you for giving us the opportunity to assist you!
Sincerely,
[redacted]
Customer Relations Specialist
This
contract for request number [redacted] was originally initialed on 2014-05-29
22:25:40

Please
Review Your Request














































[redacted]


Which hotel will I get?




Check-In Date:




Friday, May 30,
2014




Check-Out Date:




Sunday, June 1,
2014




Region
[redacted]






City Area:
[redacted]






Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




[redacted]




Number of Rooms:




1




Number of Nights:




2













































Offer Price Per Room, Per Night:




US$ 74.00










Travel
Insurance:




US$
10.00






Subtotal:




US$ 148.00





Taxes and Service Fees:




US$ 28.38





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 176.38




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





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No,
thanks. I prefer to travel without Trip Protection.


Important
Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.







 


[redacted]
[redacted] privacy policy.

Dear PETER GANGEL,
We have completed researching your issue regarding
request #[redacted]60 We have received a response from [redacted]t Rent a Car stating
that your reserved car class was sold out at time of rental. You were upgraded
to a Ford Mustang Convertible at no additional...

charge, and compensation would not be
warranted. If you have any further questions or concerns regarding this issue
Budget has requested that you, or the Bureau contact them directly at ###-###-####.
We thank you for the
opportunity to assist you and hope this information is helpful to you.
Sincerely,
The priceline Customer Service Team

Dear Ms[redacted]
Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Better...

Business Bureau concern in our Executive Offices. As we understand, you wanted to add an infant to your booking. We are sorry for the frustrations that you have encountered with this airline reservation. This is certainly not indicative of the kind of customer service that we strive to provide. It is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service. Unfortunately, as stated on our website, we do not sell infant tickets and you had to get in touch with the airline directly for this concern. We reviewed your records with our airline partner and we are glad to learn that they assisted you in adding your baby to the reservation. Thank you once again, Ms. [redacted] for taking the time to notify us of your concern. We hope you give us another chance in serving your future travel needs. Sincerely, [redacted] Executive Offices

Dear Ms. H**,
 
We are contacting you today regarding your reservation at
the [redacted]ooked under [redacted]
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
canceled your reservation directly with the hotel; however, they did not allow
a refund. We apologize for any inconvenience this may have caused.
 
 
We contacted the hotel and verified that your reservation
has been
canceled in their system. The hotel did not allow a
refund; however,
they agreed to reinstate your reservation. They advised
that they
created a new reservation for you as a one time
exception. If you would
like to confirm your reservation, please contact the
hotel directly at
[redacted]. Please provide your new hotel
confirmation which is
[redacted] when you call them. I apologize; however, we
will be unable
to refund your reservation.
 
We apologize for the inconvenience and thank you for
giving us the
opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

This is unacceptable.  For one, I don't think you even read the complaint.  For two, I received an immediate refund minus the fee 2 seconds after your website malfunctioned charging me more that the agreed upon price.  Why should I pay a fee for your website malfunction?  I agreed to 250.00 a ticket.  You accepted 250.00 a ticket and then charged me 350.00 a ticket and want to charge me to cancel the transaction?  Do you have an automated response to these kinds of things?  I don't feel I should be charged ANYTHING when I was not at fault.  I CALLED IMMEDIATLEY when the error happened.  That is like me agreeing to pay 250.00 and you accepting it then me wanting to pay 150.00 a ticket.  Its not what was agreed upon.  I want a full refund.  I want you to hear my compliant and not just send me something automated. I get the same answer over and over from many people which makes me think you don't care, you just send out the same thing from every employee.  I  admit when I have made a mistake and take ownership for it.  How about your company do so as well.  This is just not fair.  Saying you refunded a portion of my reservation is a crock, you gave me back what I was entitled to, now how about the rest, like my fee that you stole from me.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. The customer states that the hotel
has advised that their pool is currently unavailable...

since December and therefore the consumer requests a full refund.  Priceline contacted
the consumer to offer the option to cancel the reservation for a full refund,
or receive a 20% refund and keep the reservation. The consumer chose to keep
the reservation and receive a 20% refund. I apologize for any inconvenience
experienced by the consumer and thank you for getting in touch.



Sincerely,
N.
D[redacted]
Executive Services

Revdex.com, Inc.
 
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. Priceline discloses prior to purchase that all rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including
preferences for smoking or non-smoking rooms) should be requested through your
confirmed hotel and cannot be guaranteed. All special needs and requests must
be arranged directly with the hotel at which you will be staying. Priceline
will provide you with all of the information you need to contact your hotel. If
you require a specific bed type, please contact your hotel directly. All
bedding requests are based on hotel availability and are at the discretion of
the hotel. A fee may be incurred and is the responsibility of the customer. We
are sorry that we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com

Revdex.com, Inc.
8.5pt;">
We are in receipt of the complaint initiated by the above-mentioned consumer
and appreciate the opportunity to respond
The customer is unhappy with the location he received on his reservation. He
also stated he saw an ad showing the hotel's rate is $50, but when he called to
have the difference refunded, the agent could only refund him the $59 rate they
located.
The customer selected multiple areas for his reservation. His initial
request is for a hotel in [redacted] area which was rejected. He then added
the [redacted], [redacted] area when he resubmitted the request. The customer received
a hotel in the [redacted] area and the reservations cannot be changed, cancelled
or refunded.
As stated on our website, the lower price, must be available to the general
public for booking on a website when the customer calls us. When he called, our
representative tried looking for the $50 rate, but they could only find the
rate of $59 per night. The refund processed was based on the verifiable rate
found by our agents.
No additional refund can be offered on the guest’s reservation as it is
non-changeable, non-refundable and non-transferable.
We appreciate the opportunity to clarify.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This is a deceptive practice.  While researching hotels in [redacted] on the website, the specific area is listed in parentheses, in my case ([redacted]).  The given hotel is listed as ([redacted]).  I looked at all hotels listed as ([redacted]) before attempting the name your price option and expected any hotel I was given to have that distinction.  Again, I reiterate, VERY deceptive practice!
Sincerely,
[redacted]

RevDex.com, Inc.
Our record indicates that this
matter has been addressed with the consumer and a refund for $524.58 was
issued on August 19, 2014.
Sincerely,
[redacted]
Priceine.com

According to the consumer, during the booking
process, the cancellation policy shows that the reservation has a flexible
cancellation. However, when the reservation was confirmed, the cancellation
policy shows that the reservation is...

non-changeable and the consumer is
requesting to cancel the reservation.
 
The contract page discloses the following cancel
policy:Cancel policy: Priceline will not charge you a change or cancel fee,
however this hotel has the following cancellation policy: For the room type
you've selected, you can cancel your reservation for a full refund up until
noon on Friday, May 27th (local hotel time). If you decide to
cancel your reservation anytime between noon on Friday, May 27th and
noon on Saturday, May 28th (local hotel time), the hotel requires
payment for the first night's stay. You will be charged for the first night's
stay including taxes and fees. Any remaining amount will be refunded to you.
Refunds or cancellations are not available after noon local hotel time on your
day of arrival (Saturday, May 28th).The consumer requested to cancel the reservation on the check-in date, May 28, 2016; therefore, the reservation is non-changeable and non-refundable.The Days Inn And Suites Conference Center representative
advised that since they held the rooms as booked, they are unable to offer a
refund.
 Sincerely,
N.
D[redacted]
Executive
Offices

Complaint: [redacted]
I am rejecting this response because: Myself and Priceline contacted [redacted], and [redacted] said that they don't have anything to do with the situation. The transaction was strictly between Priceline and the customer. [redacted] only refund customers that purchase tickets directly from them. [redacted] actually advised that Priceline should give back our full refund and it's all recorded. On the 14th of December, a supervisor from Priceline told us that we would lose the cost of the ticket and get back the taxes on the ticket. This is the breakdown;
Ticket cost: 286.76 * 3 = 860.28
Ticket taxes: 581.20 * 3 = 1743.60
Due to their terrible service, after going back and forth with them, the supervisor at Priceline stated that we would only receive the amount of $1743.60. Later on they told us that between the first and second week in January, we should get our refund. On the 2nd of January, I received an email stating that I should call to receive my refunds. I called and their supervisor kept me on hold for almost an hour, and told me that I would be charged $300 each off ticket. I reminded them as per the last conversation, I was supposed to get back the ticket cost and they kept lying that [redacted] told them to take out $300 each. This is really frustrating. Please help me. We called [redacted] again and they told them that Priceline should stop lying to their customers. Also they reiterated that they don't have anything to do with my funds. I asked for the recordings of September 14th and December 21st and 24th respectively, but they insisted. Because from that conversation, they offered to give back out full refund or there won't be any extra charge if we rebooked. Thank you so much for your help.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10015828, and find that this resolution is satisfactory to me. I would also like to convey my thanks to Priceline for holding true to their Best Price Guarantee.
Sincerely,
Melissa Sammy

RevDex.com, Inc.
 
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We are sorry that the consumer was unable to obtain
confirmation when attempting to add additional hotel room nights to an existing
hotel reservation. Priceline offers consumers the option to add nights to an
existing reservation. However, priceline does not guarantee confirmation until the
purchase is complete.  We are sorry that we are unable
to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding your
hotel reservation.
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have issues with this hotel
reservation.
 
Please contact our Chargeback Management Team at the
following contact details for further assistance/clarification:
 
Phone Number: [redacted]
Email Address: [redacted]
 
I hope you find my reply helpful and we thank you for your
time.
 
Sincerely,
[redacted]
Priceline.com

Complaint: 10029836
I am rejecting this response because: Their email that I forwarded clearly states to contact the hotel prior to 24 hours for cancellation.  I did this.  I can take pictures of the call times/dates and numbers in my phone.  I did contact Priceline prior the cancellation and have already explained my attempts multiple times.
Sincerely,
Benjamin Karch