This company screwed up my Christmas card order this year and all I got in return was a $3.99 refund that I literally had to fight for. I ordered my cards weeks in advance and they didn't arrive until 12/26, the day after Christmas. Not only that, only 3 cards arrived when I had ordered 45 total. The company told me that that is all I had ordered and it was my fault. I had said that I would be crazy if I would had gone thru the hassle of designing a card and then proceed to pay $5.99 shipping for just 3 cards total. Their customer service was extremely poor (both over the phone and via live chat) and they blamed me as the customer instead of trying to address the real issue of the cards arriving late and the wrong quantity being sent. Don't waste your time and go use one of their competitors like ***!
Printerpix still has terrible customer service. I ordered 5 mugs and when they came in 1 had a duplicate picture on it. I emailed a picture of the mug and a screen shot of the original order submitted. I received an email saying I would hear back in 2 days but never did. So I sent a follow up email and received a reply back that the email couldn't go through because the inbox was full. Then when I called I was told all circuits were busy and to call back. When I eventually was connected, after waiting on hold for 45 min the representative was not listening to what I was saying and was confused as to what the issue was. Eventually he tells me there is nothing he can do because his file shows it's supposed to be a duplicate and said that he thinks I reentered the pictures and changed them in my screen shot. The screen shot was pulled from my order history and I did not make changes to it. He told me that I would just have to just reorder the mug and pay again because they were not going to do anything about it.
Terrible company! Made an on 11/13/18. After at least 10 emails, 5 chats and spoken to 2 or 3 people after a 45
Min wait time it's now 12/26/18 and merchandise still not received. I wish I could leave the stars blank.
only one star would put 0 If I could
This is a horrible company to order from. I purchased a*** coupon to get a blanket created and have had many issues on the Printerpix website.
I tried 3 times to get a project completed. Many issues trying to get the pictures uploaded and saving the project.
I sent an email to*** to request a refund and was turned down so I tried again today and was not able to get any pictures uploaded.
I sent an email to Printerpix and received a return to sender that their email box is full.
I am telling everyone to not place an order with them
This business is HORRIBLE! They advertise and lure through *** which is a reputable company. Shipping is astronomical in price. I placed an order on 12/02/2018. As of 12/24/2018, I have not received it, yet they have my *** payment of. $34.99 and shipping cost of $29.99(not mentioned when purchasing ***). I called customer service and NEVER spoke to a person; I was on hold for 43 minutes. They sent automated email responses using "higher-ups" jargon. They ultimately locked me out of my account, so that I could no longer check the status of my order. DO NOT ORDER THEIR PRODUCTS!! Zero stars is the lowest I can give. They need "trash can" images for their ratings.
Placed order on the 12/1 and still no status with xmas 2 shipping days left. Their product details indicated 5 days for processing. They shouldn't advertise something they can't commit to or not follow up. The worst part is there is no way to contact them. I've tried their phone number a few times and get disconnected after 20 min. I've emailed them several times and get the same apology response after a few days with no details. I don't even know how to get a refund.
Absolutely horrible. Was told order would ship 10 business days after submitting. It has now been 15 business days, and not only do I not have my order, I cannot get anyone from customer service to respond to my inquiries. They have a 'live chat' option, the representative says "Hello, My Name is xyz, I'm here to improve your shopping experience, How may I help you today?" and then disappears. Emails go unanswered for days if you get a response at all.
Never received my product. Given the run around. Customer service sucks and they lie every time I call.
This is in regards to order number***. I placed an order for two blankets just about three weeks ago after receiving plenty of emails stating I had up until December 14th to order and receive in enough time for Christmas. For the past week and a half my order still says it's only 50% complete. Every time I call I am on hold for 45+ minutes all to be lied to. They have told me the past three times I've called that my order is in its final stages of production but it has yet to be shipped and the website shows still on 50% complete. I will now have to unfortunately show up to Christmas without my gifts or purchase something else. I want a FULL refund if I do NOT receive my blanket before Christmas Eve. This company is the worst I have ever dealt with. I will never use or recommend their services to anyone!
Desired Outcome
FULL REFUND IF I DO NOT RECIEVE MY ITEMS BEFORE CHRISTMAS EVE!
Printerpix Response
• Jan 25, 2019
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing files issues when extracting your files and from what we can see on out internal system is that your order was delivered on the 12/24/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Delivery was delayed. Horrible customer service as well.
It took over a month to get my order filled and delivered. The company did not fulfill the promised item.
Desired Outcome
Full refund.
Printerpix Response
• Feb 04, 2019
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping fee ($7.99) was process on the 1/2/19 with the following transaction ID: PDVPEEHD.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
The company has been NON RESPONSIVE to my many efforts in trying to correct an order. In turn I paid and exorbitant amount for an incorrect product.
On November 22 and 23, I bought 2 *** to order o 2 sets MAGIC MUGS from Printerpix on ***, one order of 5 for $15.00 another for 10 for $35.00. A TOTAL of 15 at 50.00. I redeemed them at the Printerpix website on December 11, 2018. My order numbers ar***. I paid for $55.36 for shipping. for 2 separate shipments as it was 2 separate ***s.
When I received the receipt for the order, I realized it stated I had only order 1 MUG for each order. I sought to immediately correct the problem by contacting Printerpix. I made multiple attempts since that time via telephone as well as email, and online chat (which appeared not to be functional), to resolve this issue. The next correspondence I received from them indicated they were shipping my order. There is no representative as no one has ever responded to my call. I remain on hold at this time. Eventually the phone just hangs up.
I feel this company lacks service, and integrity. I feel they have stolen from me. I have paid over $100, for essentially 2 coffee mugs. They do not pick up the phone, they do not respond to attempts to resolve issues.
Desired Outcome
I want a refund.
Printerpix Response
• Feb 04, 2019
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can see on our internal system is that you have placed an order for two mugs where your vouchers were meant to be for 4 mugs.
We would like to let you know that it's in your responsibility to make sure the quantity was added properly as we provide a self-service offer that will allow you to personalise your product with your treasured pictures yourself.
We have checked your orders and can confirm you had inadvertently ordered one mug instead of 2 on your orders. With vouchers for more than one item / quantity, the onus is on our customers to order the quantity they require at the time. The quantity is displayed in the Shopping Basket and at Checkout. The same is also stated under our Terms and Conditions.
However, we can see that you have tried to contact us straight away after finding the issue and for that reason, we would like to give you the opportunity to create the mugs.
Please be reassured that we are always here to help. We kindly request you to login to your account, create your project, add it your basket, change the quantity to 2 and let us know.
We will then login to your account and finalize this order for free for you.
This order will be escalated in our production facilities and shipped as soon as possible.
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping fee ($ 27.68) will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Photo blanket ordered in plenty of time for Christmas. Blanket has been sitting in warehouse for almost a week. Payed $20 for shipping!
I ordered a photo blanket on Dec. 9. I was told it would take 5-7 days to create order and then it would be shipped. I hadn't heard from them as of December 19, which would've been at the 7 day mark. Which at this point is acceptable. However, I called on the 19th to check on the order. I was told that the order was complete and ready to be shipped. I was also told I would receive an email letting me know it had shipped. As of Friday, Dec. 21 I still hadn't received an email confirming shipping....so I called back. I was told the item had not shipped, but was in the process of getting ready to be shipped. I explained to the customer service rep that my order had been sitting in their facility for a full work week ready, but no effort to be shipped in time to receive it by Christmas. I also asked why I had to pay $19.99 for shipping if there was no apparent rush to my order. Which brings up my second complaint...my husband works for FedEx and there is no way a blanket cost that much to send if it's not expedited shipping no matter what carrier you use. So not only am I not getting my blanket on time, this company is making a profit off my shipping cost. I asked to speak to a manager, and was told that he would just tell me it was shipping soon just like the rep had said. Extremely rude and poor business to tell me that a manager can't fix the problem or at least talk to me.
Desired Outcome
Several suitable options
1) Overnight shipping at no cost to me
2) Shipping Fee waved
3) Cost of blanket and shipping waved due to not receiving it in time
Printerpix Response
• Feb 04, 2019
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping fee ($ 19.99) will be processed and cleared back to your account in the next 2-3 working days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
ordered item (Magic Mug) 11/30/2018 and item was supposed to be shipped within 15 workdays and item is still listed at 50%.
I purchased a voucher for 5 Magic Mugs from *** for about $5 each and then paid this company an additional $25 for shipping and here it is almost a month later and the product is still at 50%--the same percentage it's been since the day I ordered them. item ordered never shipped and customer service is in India and can't receive any supervisor or staff in US. This company is ridiculous. I want this company to either ship my item or provide me a refund.
Desired Outcome
I am requesting that this company either expedite my delivery or refund both funds for*** voucher purchase of $25 and shipping cost paid to Printerpix
Printerpix Response
• Feb 04, 2019
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping fee ($29.99) will be processed and cleared back to your account in the next 2-3 working days.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Feb 04, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
Shortly after being informed by Revdex.com that the business had not responded to the Revdex.com complaint, I submitted an email rather than communication by phone to the business at the advise of a friend who had experienced similar frustration with communicating with the business and I found that the company was more responsive with their communication via email as opposed to phone communication. I have since received my order. I find that my attempt to communicate via phone was not as positive as via email because I believe it is that the reps are in India or outside the United States whereas emails are handled within the United States.
No price transparency with *** deals. There is also no indication to when the orders will ship or arrive. I placed my order December 3rd, called on December 20th, talked to the terrible customer support and they said it has not shipped and will be here by Christmas. I ordered it on December 3rd because I needed it before Christmas.. The time frame they give is completely wrong.
Printerpix Response
• Dec 21, 2018
Hi Nate,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
The business fails to provide product on time. provides false information regarding delivery and denies date of when the product ships. Runaround Scam
Order placed through groupon fr 20.00 dollars 11/27. On the website when checking out they added an additional 25 dollars for shipping. Informed the product will arrive in 15th business days. Product has not been shipped. Called the second time and told it needed to be reprinted and I should be receiving a shipping order and the product should arrive on the 21st no later than the 22nd. Four days later,no shipping number. I checked the status and its still in production. I called,waited 30min for an answer, and was told it has not been shipped, "still in production",told I should receive it on the 24th. I asked for a refund and was told I'll receive my refund in 10 business days. Kept my order and asked for a shipping number or an expedite: was told I should receive it in 24hrs-48hrs. No accuracy.
Desired Outcome
To discontinue false advertisement. Stop making customer sign the terms and conditions by checking a box before completing the checkout. Crucial information like a canceling an order costing 71.00 dollars should be known before signing. Forcing customers to keep their orders to terrible service. lied on the *** stating product is only 20.00 when in total its 50-65.00
Printerpix Response
• Jan 17, 2019
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We kindly request you to have a look at the following link that you used to purchase the vouchers as we try to be as transparent as possible on all our deals with our Partners. The terms on Groupon clearly state that the Shipping & Handling costs are payable separately on redemption. Here is the deal page for your products:
***
Regarding your order, we can see that it was dispatched on a 2-day service on the 12/22/19 and should have been delivered to the given address as requested. Can you kindly confirm us please that you have received your order so we can assist you further with this case?
However, for all the misunderstanding and for the delay in production that you have been through, please be reassured that a refund on 50% of your shipping fees that you paid will be refunded and an amount of $12.99 amount will be cleared in your account in the next 2 to 3 business days
Our sincere apologies for any inconvenience this may have caused you.
We hope that your query was answered.
If you have any questions, do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Jan 17, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the terms. Although things were handled terribly. I suggest you enforced a stricter time flow and better call handle time. I received product. Thank you, for the nice job I recieved, may your service reflect it. Also do not make the terms and conditions as hyperlink. It's easy to bypass and makes your customer believe the entire buy is a scam.
I ordered on November 15, 2018, it's December 19, 2018 I haven't received product. No help from customer service.
I have dealt with 4 customer service reps on chat, the last one was Shamala, she gave me the standard answer that they would escalate the order and give to supervisor. I've emailed over and over with no response, I've tried calling and they don't answer. My order number is ***, ordered November 15, 2018. At first they said their system was down, now they just say they'll help me then disappear and drop the chat. I've informed them they are Christmas gifts I neede before December 20. But I looked at tracking and they are still in production.
Desired Outcome
I just want the blankets, they were personal gifts. Now I don't have personal gifts for these people.
Printerpix Response
• Jan 31, 2019
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which the reason for the delay and that we can see that you order was delivered on the 12/24/18. Can you kindly confirm that you have received your order so we can assist you further with your purchase ?
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
PrinterPic advertised a delivery time window that was not honored. Customer service team is not informed to give accurate or honest answers.
On December 4, 2018 I used a *** coupon to order two large blankets for $34.99. In addition I paid $52.57 for two day shipping. I begin checking the status of my order by the following week and it was listed in production. I sent an email asking for an update on the 13th. I received confirmation that they received my request on the 14th. To this date I have not received an update from their service team via email. On the 15th I begin calling and activating live chats with the service teams. Their service model is poorly constructed, the wait times are extreme over the phone. In addition, the live chat, (not always available/working) often puts you in queque with close to 100 people behind you.I was told that my order would be shipped on the 18th or 19th at the latest. And I would still have it in time for Christmas. I have been engaging the service team via chat every morning and I am told something different each time. However they have all still continue to promise that I will have this before Christmas. This morning I was told it was still in production. I actually feel for the service team, they are obviously not informed enough to have the true status of the orders. They are obviously being instructed to provide patent answers to the consumer inquiries. I asked the service agent this morning for the main number so that I could speak to a manager or supervisor. After a long delay he finally responded the order will be shipped soon have a good day. I have been unable to locate a number that actually goes into the main headquarters.
I am also going to try and contact *** regarding this vendor. I have, since my order, seen many complaints and *** is often mentioned through no fault of their own. Had I known about these issues prior, I would not have purchased the *** and would never do business with this company.
Desired Outcome
I would like this order completed but in addition I would like my shipping refunded. Had I known that production was going to take well over two weeks I would not have purchased the blankets from PrinterPix. I paid what I consider to be an exuberant amount for shipping for extremely light weight blankets. I did this in good faith that they would be here in time for me to re-wrap and re-shipped to my family.
Printerpix Response
• Jan 22, 2019
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can see on our internal system with the following tracking information, is that order *** was dispatched on the 12/21/18 and a 2-day service but only been delivered on the 12/26/18.
Can you please confirm us if you have received your order correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($52.57) of your shipping fees that were paid will be refunded and the amount will be cleared back to your account in the next 2 to 5 business days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
This is about a gift purchased one month ago. To be shipped on the 8th of Dec. Never shipped called and have been hung up on repeatedly for hours
Blanket details...paid through ***...
Desired Outcome
Find out where it is at..Reorder...
Printerpix Response
• Jan 22, 2019
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can see on our internal system with the following tracking information is that order *** was delivered on the 12/21/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
I was sent a broken mug by this company. It has been over a week since I filed a complaint and the issue has not been resolved.
I ordered a personalized glass mug on Printerpix.com on November 28. Over two weeks later, on December 14, I received a smashed mug. I called the company to request a refund, as I needed the gift on Friday, December 21, and based on their shipping timeline I knew I would not receive the gift in an adequate amount of time. After waiting on the phone for more than 30 minutes, I was told to email the company a picture of the damaged mug which I did immediately after getting off the phone. I then attempted to follow up on Monday, December 17, but could not get through on their phone lines. I subsequently sent an email requesting my refund once again and received an email two days later on Wednesday, December 19 from a man named Vince offering to send me a new mug. This is the first time anyone acknowledged my request, though they offered a replacement and not a refund. Again, I made it abundantly clear that I could not accept a replacement as I needed the gift on December 21 so I followed up for a third time requesting a refund instead of a replacement. When I sent a email response to Vince, I received a bounce back email saying the customer support email address' inbox is full. I attempted to follow up via email again today, December 20, and encountered the same problem. This company is giving me the obvious run around in an effort to not issue my refund. This is absolutely unacceptable. If you search *** you will see similar complaints. I will also be contacting the Attorney General's Office as I feel this company should not be allowed to operate in such deceitful ways and continue to lure in unwitting customers.
Desired Outcome
I am requesting a refund of $15.99 for a mug that was damaged in transit. I have been waiting for six days for any type of resolution and the company has operated in purposely deceitful ways to avoid fulfilling my request.
Printerpix Response
• Jan 31, 2019
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration caused regarding your mug purchase *** which was severely delayed in production.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again
To confirm your refund of $8.99 was processed on the 1/2/19 with the transaction I.D. being ***
Regarding your voucher redeemed, *** if you have not yet received your credit or refund from them directly, please let us know so we can pursue this further.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Ordered 11/22 two photo books for Xmas presents. Have not been delivered yet. Customer Service won't answer phone, web client is a chat bot. No help.
Ordered 11/22 two photo books for Xmas presents. Have not been delivered yet. Customer Service won't answer phone, web client is a chat bot. No help. Order sat in limbo for weeks and has now been shown as shipped for 2 weeks but haven't received any updates. Phone number listed on site doesn't get answered and customer service email bounces back mailbox is full. Reading reviews on their *** page it appears this is a common trend for this company. Appears to be a scam company.
Desired Outcome
I want my orders delivered in time for Christmas along with a partial or full refund. This is pathetic attempt at running a business.
Printerpix Response
• Jan 22, 2019
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can see on our internal system with the following tracking information, is that order *** was dispatched on the 12/21/18 and a 2-day service but only been delivered on the 12/26/18.
Can you please confirm us if you have received your order correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($52.57) of your shipping fees that were paid will be refunded and the amount will be cleared back to your account in the next 2 to 5 business days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Jan 22, 2019
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have never received my second photo book and the one I received is the one that showed still processing on your site. I would like my second book and my refund to consider this resolved.
Printerpix Response
• Jan 31, 2019
We are extremely sorry for the incorrect response delivered to you previously,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that your second photo book has been dispatched today on the 01/31/19 with the following tracking number:
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($16.99) of your shipping fees that were paid will be refunded and the amount will be cleared back to your account in the next 2 to 5 business days
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Feb 01, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
Hoping my second book arrives here soon. Otherwise I will reopen the case
I have ordered several photo blankets from this company. I still have 2 items which have not been printed or shipped and they have had my order well over 2 weeks. I contacted customer service and received nothing but an automated response as well as a 'mailbox full? alert.
This company has made no contact to correct their error.
The 2 blankets are a Christmas present ordered on November 28,2018 and it is now December 18, 2018 with no order printed, shipped or ANY CONTACT made by this company.
Product_Or_Service: 2 photo blankets
Order_Number:
Desired Outcome
Delivery
Get these items to me before Christmas Eve or at least make contact!!
Printerpix Response
• Jan 22, 2019
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
As per our internal tracking details, both of your orders have been delivered. Can you kindly confirm if have you have received your order?
As commercial gesture, for all the misunderstanding that you have been through, please be reassured that 50% of your shipping fees that were paid ($29.99) will be refunded and the amount will be cleared back to your account in the next 2 to 5 business days.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Jan 22, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you.
I finally received one blanket on December 31, 2018 and the final blanket arrived January 9, 2018. The order was placed and paid for November 28, 2018. It was dissappointing to not be able to give these blankets as Christmas gifts as intended, but at least they showed up eventually. The real issue was the customer service. No responses at all to some email inquiries, untimely and poor responses to others, no updates, and poor assistance.
One blanket is sub-par and a photo is almost solid black, but it would take far too long to correct it.
I would like to Thank printerpix for responding to this Revdex.com complaint (over a month After it was submitted) and to accept a partial (50%) refund of the exorbitant shipping price ($29.99) of which I paid for items that arrived far past any reasonable time frame.
I wish I could say it has been a pleasure.
This company screwed up my Christmas card order this year and all I got in return was a $3.99 refund that I literally had to fight for. I ordered my cards weeks in advance and they didn't arrive until 12/26, the day after Christmas. Not only that, only 3 cards arrived when I had ordered 45 total. The company told me that that is all I had ordered and it was my fault. I had said that I would be crazy if I would had gone thru the hassle of designing a card and then proceed to pay $5.99 shipping for just 3 cards total. Their customer service was extremely poor (both over the phone and via live chat) and they blamed me as the customer instead of trying to address the real issue of the cards arriving late and the wrong quantity being sent. Don't waste your time and go use one of their competitors like ***!
Printerpix still has terrible customer service. I ordered 5 mugs and when they came in 1 had a duplicate picture on it. I emailed a picture of the mug and a screen shot of the original order submitted. I received an email saying I would hear back in 2 days but never did. So I sent a follow up email and received a reply back that the email couldn't go through because the inbox was full. Then when I called I was told all circuits were busy and to call back. When I eventually was connected, after waiting on hold for 45 min the representative was not listening to what I was saying and was confused as to what the issue was. Eventually he tells me there is nothing he can do because his file shows it's supposed to be a duplicate and said that he thinks I reentered the pictures and changed them in my screen shot. The screen shot was pulled from my order history and I did not make changes to it. He told me that I would just have to just reorder the mug and pay again because they were not going to do anything about it.
Terrible company! Made an on 11/13/18. After at least 10 emails, 5 chats and spoken to 2 or 3 people after a 45
Min wait time it's now 12/26/18 and merchandise still not received. I wish I could leave the stars blank.
only one star would put 0 If I could
This is a horrible company to order from. I purchased a*** coupon to get a blanket created and have had many issues on the Printerpix website.
I tried 3 times to get a project completed. Many issues trying to get the pictures uploaded and saving the project.
I sent an email to*** to request a refund and was turned down so I tried again today and was not able to get any pictures uploaded.
I sent an email to Printerpix and received a return to sender that their email box is full.
I am telling everyone to not place an order with them
This business is HORRIBLE! They advertise and lure through *** which is a reputable company. Shipping is astronomical in price. I placed an order on 12/02/2018. As of 12/24/2018, I have not received it, yet they have my *** payment of. $34.99 and shipping cost of $29.99(not mentioned when purchasing ***). I called customer service and NEVER spoke to a person; I was on hold for 43 minutes. They sent automated email responses using "higher-ups" jargon. They ultimately locked me out of my account, so that I could no longer check the status of my order. DO NOT ORDER THEIR PRODUCTS!! Zero stars is the lowest I can give. They need "trash can" images for their ratings.
Placed order on the 12/1 and still no status with xmas 2 shipping days left. Their product details indicated 5 days for processing. They shouldn't advertise something they can't commit to or not follow up. The worst part is there is no way to contact them. I've tried their phone number a few times and get disconnected after 20 min. I've emailed them several times and get the same apology response after a few days with no details. I don't even know how to get a refund.
Absolutely horrible. Was told order would ship 10 business days after submitting. It has now been 15 business days, and not only do I not have my order, I cannot get anyone from customer service to respond to my inquiries. They have a 'live chat' option, the representative says "Hello, My Name is xyz, I'm here to improve your shopping experience, How may I help you today?" and then disappears. Emails go unanswered for days if you get a response at all.
Never received my product. Given the run around. Customer service sucks and they lie every time I call.
This is in regards to order number***. I placed an order for two blankets just about three weeks ago after receiving plenty of emails stating I had up until December 14th to order and receive in enough time for Christmas. For the past week and a half my order still says it's only 50% complete. Every time I call I am on hold for 45+ minutes all to be lied to. They have told me the past three times I've called that my order is in its final stages of production but it has yet to be shipped and the website shows still on 50% complete. I will now have to unfortunately show up to Christmas without my gifts or purchase something else. I want a FULL refund if I do NOT receive my blanket before Christmas Eve. This company is the worst I have ever dealt with. I will never use or recommend their services to anyone!
FULL REFUND IF I DO NOT RECIEVE MY ITEMS BEFORE CHRISTMAS EVE!
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing files issues when extracting your files and from what we can see on out internal system is that your order was delivered on the 12/24/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Delivery was delayed. Horrible customer service as well.
It took over a month to get my order filled and delivered. The company did not fulfill the promised item.
Full refund.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping fee ($7.99) was process on the 1/2/19 with the following transaction ID: PDVPEEHD.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
The company has been NON RESPONSIVE to my many efforts in trying to correct an order. In turn I paid and exorbitant amount for an incorrect product.
On November 22 and 23, I bought 2 *** to order o 2 sets MAGIC MUGS from Printerpix on ***, one order of 5 for $15.00 another for 10 for $35.00. A TOTAL of 15 at 50.00. I redeemed them at the Printerpix website on December 11, 2018. My order numbers ar***. I paid for $55.36 for shipping. for 2 separate shipments as it was 2 separate ***s.
When I received the receipt for the order, I realized it stated I had only order 1 MUG for each order. I sought to immediately correct the problem by contacting Printerpix. I made multiple attempts since that time via telephone as well as email, and online chat (which appeared not to be functional), to resolve this issue. The next correspondence I received from them indicated they were shipping my order. There is no representative as no one has ever responded to my call. I remain on hold at this time. Eventually the phone just hangs up.
I feel this company lacks service, and integrity. I feel they have stolen from me. I have paid over $100, for essentially 2 coffee mugs. They do not pick up the phone, they do not respond to attempts to resolve issues.
I want a refund.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can see on our internal system is that you have placed an order for two mugs where your vouchers were meant to be for 4 mugs.
We would like to let you know that it's in your responsibility to make sure the quantity was added properly as we provide a self-service offer that will allow you to personalise your product with your treasured pictures yourself.
We have checked your orders and can confirm you had inadvertently ordered one mug instead of 2 on your orders. With vouchers for more than one item / quantity, the onus is on our customers to order the quantity they require at the time. The quantity is displayed in the Shopping Basket and at Checkout. The same is also stated under our Terms and Conditions.
However, we can see that you have tried to contact us straight away after finding the issue and for that reason, we would like to give you the opportunity to create the mugs.
Please be reassured that we are always here to help. We kindly request you to login to your account, create your project, add it your basket, change the quantity to 2 and let us know.
We will then login to your account and finalize this order for free for you.
This order will be escalated in our production facilities and shipped as soon as possible.
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping fee ($ 27.68) will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Photo blanket ordered in plenty of time for Christmas. Blanket has been sitting in warehouse for almost a week. Payed $20 for shipping!
I ordered a photo blanket on Dec. 9. I was told it would take 5-7 days to create order and then it would be shipped. I hadn't heard from them as of December 19, which would've been at the 7 day mark. Which at this point is acceptable. However, I called on the 19th to check on the order. I was told that the order was complete and ready to be shipped. I was also told I would receive an email letting me know it had shipped. As of Friday, Dec. 21 I still hadn't received an email confirming shipping....so I called back. I was told the item had not shipped, but was in the process of getting ready to be shipped. I explained to the customer service rep that my order had been sitting in their facility for a full work week ready, but no effort to be shipped in time to receive it by Christmas. I also asked why I had to pay $19.99 for shipping if there was no apparent rush to my order. Which brings up my second complaint...my husband works for FedEx and there is no way a blanket cost that much to send if it's not expedited shipping no matter what carrier you use. So not only am I not getting my blanket on time, this company is making a profit off my shipping cost. I asked to speak to a manager, and was told that he would just tell me it was shipping soon just like the rep had said. Extremely rude and poor business to tell me that a manager can't fix the problem or at least talk to me.
Several suitable options 1) Overnight shipping at no cost to me 2) Shipping Fee waved 3) Cost of blanket and shipping waved due to not receiving it in time
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping fee ($ 19.99) will be processed and cleared back to your account in the next 2-3 working days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
ordered item (Magic Mug) 11/30/2018 and item was supposed to be shipped within 15 workdays and item is still listed at 50%.
I purchased a voucher for 5 Magic Mugs from *** for about $5 each and then paid this company an additional $25 for shipping and here it is almost a month later and the product is still at 50%--the same percentage it's been since the day I ordered them. item ordered never shipped and customer service is in India and can't receive any supervisor or staff in US. This company is ridiculous. I want this company to either ship my item or provide me a refund.
I am requesting that this company either expedite my delivery or refund both funds for*** voucher purchase of $25 and shipping cost paid to Printerpix
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping fee ($29.99) will be processed and cleared back to your account in the next 2-3 working days.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Shortly after being informed by Revdex.com that the business had not responded to the Revdex.com complaint, I submitted an email rather than communication by phone to the business at the advise of a friend who had experienced similar frustration with communicating with the business and I found that the company was more responsive with their communication via email as opposed to phone communication. I have since received my order. I find that my attempt to communicate via phone was not as positive as via email because I believe it is that the reps are in India or outside the United States whereas emails are handled within the United States.
No price transparency with *** deals. There is also no indication to when the orders will ship or arrive. I placed my order December 3rd, called on December 20th, talked to the terrible customer support and they said it has not shipped and will be here by Christmas. I ordered it on December 3rd because I needed it before Christmas.. The time frame they give is completely wrong.
Hi Nate,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
Kind Regards
Printerpix Team
The business fails to provide product on time. provides false information regarding delivery and denies date of when the product ships. Runaround Scam
Order placed through groupon fr 20.00 dollars 11/27. On the website when checking out they added an additional 25 dollars for shipping. Informed the product will arrive in 15th business days. Product has not been shipped. Called the second time and told it needed to be reprinted and I should be receiving a shipping order and the product should arrive on the 21st no later than the 22nd. Four days later,no shipping number. I checked the status and its still in production. I called,waited 30min for an answer, and was told it has not been shipped, "still in production",told I should receive it on the 24th. I asked for a refund and was told I'll receive my refund in 10 business days. Kept my order and asked for a shipping number or an expedite: was told I should receive it in 24hrs-48hrs. No accuracy.
To discontinue false advertisement. Stop making customer sign the terms and conditions by checking a box before completing the checkout. Crucial information like a canceling an order costing 71.00 dollars should be known before signing. Forcing customers to keep their orders to terrible service. lied on the *** stating product is only 20.00 when in total its 50-65.00
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We kindly request you to have a look at the following link that you used to purchase the vouchers as we try to be as transparent as possible on all our deals with our Partners. The terms on Groupon clearly state that the Shipping & Handling costs are payable separately on redemption. Here is the deal page for your products:
***
Regarding your order, we can see that it was dispatched on a 2-day service on the 12/22/19 and should have been delivered to the given address as requested. Can you kindly confirm us please that you have received your order so we can assist you further with this case?
However, for all the misunderstanding and for the delay in production that you have been through, please be reassured that a refund on 50% of your shipping fees that you paid will be refunded and an amount of $12.99 amount will be cleared in your account in the next 2 to 3 business days
Our sincere apologies for any inconvenience this may have caused you.
We hope that your query was answered.
If you have any questions, do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the terms. Although things were handled terribly. I suggest you enforced a stricter time flow and better call handle time. I received product. Thank you, for the nice job I recieved, may your service reflect it. Also do not make the terms and conditions as hyperlink. It's easy to bypass and makes your customer believe the entire buy is a scam.
I ordered on November 15, 2018, it's December 19, 2018 I haven't received product. No help from customer service.
I have dealt with 4 customer service reps on chat, the last one was Shamala, she gave me the standard answer that they would escalate the order and give to supervisor. I've emailed over and over with no response, I've tried calling and they don't answer. My order number is ***, ordered November 15, 2018. At first they said their system was down, now they just say they'll help me then disappear and drop the chat. I've informed them they are Christmas gifts I neede before December 20. But I looked at tracking and they are still in production.
I just want the blankets, they were personal gifts. Now I don't have personal gifts for these people.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which the reason for the delay and that we can see that you order was delivered on the 12/24/18. Can you kindly confirm that you have received your order so we can assist you further with your purchase ?
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
PrinterPic advertised a delivery time window that was not honored. Customer service team is not informed to give accurate or honest answers.
On December 4, 2018 I used a *** coupon to order two large blankets for $34.99. In addition I paid $52.57 for two day shipping. I begin checking the status of my order by the following week and it was listed in production. I sent an email asking for an update on the 13th. I received confirmation that they received my request on the 14th. To this date I have not received an update from their service team via email. On the 15th I begin calling and activating live chats with the service teams. Their service model is poorly constructed, the wait times are extreme over the phone. In addition, the live chat, (not always available/working) often puts you in queque with close to 100 people behind you.I was told that my order would be shipped on the 18th or 19th at the latest. And I would still have it in time for Christmas. I have been engaging the service team via chat every morning and I am told something different each time. However they have all still continue to promise that I will have this before Christmas. This morning I was told it was still in production. I actually feel for the service team, they are obviously not informed enough to have the true status of the orders. They are obviously being instructed to provide patent answers to the consumer inquiries. I asked the service agent this morning for the main number so that I could speak to a manager or supervisor. After a long delay he finally responded the order will be shipped soon have a good day. I have been unable to locate a number that actually goes into the main headquarters.
I am also going to try and contact *** regarding this vendor. I have, since my order, seen many complaints and *** is often mentioned through no fault of their own. Had I known about these issues prior, I would not have purchased the *** and would never do business with this company.
I would like this order completed but in addition I would like my shipping refunded. Had I known that production was going to take well over two weeks I would not have purchased the blankets from PrinterPix. I paid what I consider to be an exuberant amount for shipping for extremely light weight blankets. I did this in good faith that they would be here in time for me to re-wrap and re-shipped to my family.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can see on our internal system with the following tracking information, is that order *** was dispatched on the 12/21/18 and a 2-day service but only been delivered on the 12/26/18.
Can you please confirm us if you have received your order correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($52.57) of your shipping fees that were paid will be refunded and the amount will be cleared back to your account in the next 2 to 5 business days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
This is about a gift purchased one month ago. To be shipped on the 8th of Dec. Never shipped called and have been hung up on repeatedly for hours
Blanket details...paid through ***...
Find out where it is at..Reorder...
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can see on our internal system with the following tracking information is that order *** was delivered on the 12/21/18.
Tracking Number: ***
Shipping Service: ***
Link:
***
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I was sent a broken mug by this company. It has been over a week since I filed a complaint and the issue has not been resolved.
I ordered a personalized glass mug on Printerpix.com on November 28. Over two weeks later, on December 14, I received a smashed mug. I called the company to request a refund, as I needed the gift on Friday, December 21, and based on their shipping timeline I knew I would not receive the gift in an adequate amount of time. After waiting on the phone for more than 30 minutes, I was told to email the company a picture of the damaged mug which I did immediately after getting off the phone. I then attempted to follow up on Monday, December 17, but could not get through on their phone lines. I subsequently sent an email requesting my refund once again and received an email two days later on Wednesday, December 19 from a man named Vince offering to send me a new mug. This is the first time anyone acknowledged my request, though they offered a replacement and not a refund. Again, I made it abundantly clear that I could not accept a replacement as I needed the gift on December 21 so I followed up for a third time requesting a refund instead of a replacement. When I sent a email response to Vince, I received a bounce back email saying the customer support email address' inbox is full. I attempted to follow up via email again today, December 20, and encountered the same problem. This company is giving me the obvious run around in an effort to not issue my refund. This is absolutely unacceptable. If you search *** you will see similar complaints. I will also be contacting the Attorney General's Office as I feel this company should not be allowed to operate in such deceitful ways and continue to lure in unwitting customers.
I am requesting a refund of $15.99 for a mug that was damaged in transit. I have been waiting for six days for any type of resolution and the company has operated in purposely deceitful ways to avoid fulfilling my request.
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration caused regarding your mug purchase *** which was severely delayed in production.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again
To confirm your refund of $8.99 was processed on the 1/2/19 with the transaction I.D. being ***
Regarding your voucher redeemed, *** if you have not yet received your credit or refund from them directly, please let us know so we can pursue this further.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
Ordered 11/22 two photo books for Xmas presents. Have not been delivered yet. Customer Service won't answer phone, web client is a chat bot. No help.
Ordered 11/22 two photo books for Xmas presents. Have not been delivered yet. Customer Service won't answer phone, web client is a chat bot. No help. Order sat in limbo for weeks and has now been shown as shipped for 2 weeks but haven't received any updates. Phone number listed on site doesn't get answered and customer service email bounces back mailbox is full. Reading reviews on their *** page it appears this is a common trend for this company. Appears to be a scam company.
I want my orders delivered in time for Christmas along with a partial or full refund. This is pathetic attempt at running a business.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can see on our internal system with the following tracking information, is that order *** was dispatched on the 12/21/18 and a 2-day service but only been delivered on the 12/26/18.
Can you please confirm us if you have received your order correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($52.57) of your shipping fees that were paid will be refunded and the amount will be cleared back to your account in the next 2 to 5 business days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have never received my second photo book and the one I received is the one that showed still processing on your site. I would like my second book and my refund to consider this resolved.
We are extremely sorry for the incorrect response delivered to you previously,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that your second photo book has been dispatched today on the 01/31/19 with the following tracking number:
Tracking number: ***
Shipping Service: ***
Link: ***
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($16.99) of your shipping fees that were paid will be refunded and the amount will be cleared back to your account in the next 2 to 5 business days
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Hoping my second book arrives here soon. Otherwise I will reopen the case
I have ordered several photo blankets from this company. I still have 2 items which have not been printed or shipped and they have had my order well over 2 weeks. I contacted customer service and received nothing but an automated response as well as a 'mailbox full? alert.
This company has made no contact to correct their error.
The 2 blankets are a Christmas present ordered on November 28,2018 and it is now December 18, 2018 with no order printed, shipped or ANY CONTACT made by this company.
Product_Or_Service: 2 photo blankets
Order_Number:
Delivery Get these items to me before Christmas Eve or at least make contact!!
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
As per our internal tracking details, both of your orders have been delivered. Can you kindly confirm if have you have received your order?
As commercial gesture, for all the misunderstanding that you have been through, please be reassured that 50% of your shipping fees that were paid ($29.99) will be refunded and the amount will be cleared back to your account in the next 2 to 5 business days.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you.
I finally received one blanket on December 31, 2018 and the final blanket arrived January 9, 2018. The order was placed and paid for November 28, 2018. It was dissappointing to not be able to give these blankets as Christmas gifts as intended, but at least they showed up eventually. The real issue was the customer service. No responses at all to some email inquiries, untimely and poor responses to others, no updates, and poor assistance.
One blanket is sub-par and a photo is almost solid black, but it would take far too long to correct it.
I would like to Thank printerpix for responding to this Revdex.com complaint (over a month After it was submitted) and to accept a partial (50%) refund of the exorbitant shipping price ($29.99) of which I paid for items that arrived far past any reasonable time frame.
I wish I could say it has been a pleasure.