Printerpix

Product was not what was ordered- Defective and they want more money to process the right one
Ordered a blanket on December 18, 2018 for a gift-- Paid the extra fee for delivery by Christmas and the blanket did not come until 28th of December..Called the company and they only offered to refund the blanket price NOT the shipping on Dec.26th....

George S (Printerpix USA)

Jan 3, 17:05 GMT

Dear ***,

The refund of $24.53 was requested on 12/26/2018.

Received the Blanket on the 28th of December and the blanket was the wrong size and then DEFECTIVE as the photos show-- Ink all over the place-- I called them on Dec 31st to now as I am being told I need to pay more for the larger one that I was offered to upgrade to, I have uploaded all photos to show them what I got and the photo of the upgrade I was offered and did not get, still nothing--
George has asked that I pay shipping again of 12.00 in one email then 20.00 in another email but I feel I should not have to pay anymore for the original order that was NOT done correctly let alone was defective for a gift that I am still waiting to give !!!!

Printerpix...wait for itS U C K S ! ! ! Especially their: Customer Service, Delivery and as I learned today, end product! I ordered photo blankets for christmas and just received them today, February 10, 2016; not even in time to give/mail as StValentines Day gifts; worst still one of them is damaged!!! Seriously Folks, there are other companies that can and will put out a better product and better still, get it to you in a timely manner without BS promisesPS Purchased through GROUPON: only one not worth it

PRODUCT NEVER CAME, ZERO RESOLUTION AND POOR COMMUNICATION
I found this company through***, which I purchased a voucher to create a photobook for. After hours of uploading, designing etc. the product I submitted my order (and paid additional upgrades) on November 20th 2018. There's an option to view the status of the order online which I checked daily. After a week, I noticed that nothing was happening. I contacted someone on the live chat who told me there was an issue with the delivery address I provided (which is funny because in 25 years not a single company has had an issue finding it-especially because it's a single home). I said that's fine and provided a new one. a few days later I check again, no update. I send them an email, and they say the same and it will be sent to me in a week. I call in later, and am on hold for 25+mins. They tell me the same story but tell me my product has been printed and just waiting to be sent out. 3 weeks pass, it's still showing online it's waiting to be delivered. I call them back again 45 MINUTES ON HOLD. They tell me the same thing, they'll "escalate it" and have it sent out asap. From that time to today Ive sent in easily over 20 emails, contacted live chat 4+ times, called in 2 times and now there is zero response, my emails are even bouncing, if I do get a response its a general response which outlines all issues that my email could be regarding with nothing specific to help. Christmas has passed, and I did not have my gift to give because of this company. I paid additional fees, shipping costs, etc. and it is WELL PAST it's projected delivery date with no answer, explanation, reason, apology or anything. I am so saddened and disgusted with the unprofessionalism. I still don't know whats happening or if i'll ever receive it.

Original blankets had pictures cut off. Company said they were sending new ones but never came.
We ordered two photo blankets (order# ***) and when they arrived, borders were not correct and photos were cut off. We looked back at what we sent to them and we had borders correct. We contacted the company by email about this on 12/01/18 and it said someone would contact us within 2 business days. After 13 days on 12/13/18 when we still had not gotten a response, we decided to call. We were on hold for 1 hour and then the gentlemen on the line, which I believe his name was George, said that he needed us to upload a picture of the blankets. We told him we had already done that through the email 13 days before. He was able to find the email and see the pictures. He said ok we will be resending these out and you will get an email confirmation. When we told him we did not see an email yet, he said it would take 24 hours. Today is 12/21/18 and we still are waiting on this email that never came. So tonight we decided to call back because these are Christmas gifts for our son and daughter. We were on hold for 1 hour and 20 minutes and when rep came on the phone, it sounded like he was on a walky talky. We tried to explain to him what happened and it was an Asian gentlemen who did not speak good English and was having trouble understanding us. He said he would put in a request and I said no, we do not want a request. We have already called in before and your company said they were sending new ones out. I also asked why he would need to send in a request when the previous rep was able to see our email while we were on the phone and set new ones up to be shipped out. I asked if he could see if new ones had in fact been sent out yet and if not, does he at least see the information about our last call and when the blankets would be sent out. He then said let me check (not let me put you on hold for one second). Then it was dead air and I repeatedly tried to speak to the rep to see if he was still there. After assuming that he put me on hold, I waited for about 5 minutes before he hung up on us! We got an email from the company on 12/13/18 saying that it sees our issue has been resolved which it hasn't. We also got an email that same day to rate their service. I did not reply to that because as long as our blankets came in corrected, I was going to leave good feedback. So I may have to reply with negative feedback now. The companies recording says your call is important to us, but apparently this is not true! All we want is for this to be resolved and get what we paid for. We want the two blankets done correctly and shipped to us. It would be great to get them by Christmas, but at this point doesn't seem likely! Thats a shame that this company does business this way!

Company had guaranteed shipping before Christmas if ordered before the cut off date. Company falsely claims this as they do not follow through.
I ordered two orders #*** and #***, canvas prints through a*** voucher. I have contacted customer service multiple times by phone, email, and live chat. The customer service reps on all platforms are unprofessional and unhelpful. They will not give you any answers, will not indicate when your order will ship. I placed my order 12/6/18 and was told that both shipments would be delivered by Christmas. It is now days before Christmas and my family will be receiving none of their gifts, even though I paid $50.00 in shipping. It's a scam. Who knows if I will ever receive the prints. I was told today on live chat that my shipping charges will be refunded, but who knows when that will actually be. They still would not give me a shipment date on my order and I could barely get the rep to even answer me at all! Very unprofessional and misleading. I paid extremely high shipping rates only for the company to have my order still "in production " weeks later.

I have no received my product after paying $35+ for 2-day shipping!
I placed an order with printerpix.com on the 17th of December 2018. This is a very special gift to someone very close to me. I spent $35+ just on shipping in order to get my order way before Christmas. It is now 5 days later with no word from printerpix. I am very disappointed in the service I received. I have emailed them twice already with no response. I will NEVER order from this company again.
My order number is ***.

I still have not received an order that was place on 11/25/18 and charged on 11/26/18. (today's date is 12/23/18)
I ordered 3 items from Printerpix online on 11/25/18 and my credit card was charged on 11/26/18 for all three products. When I did not received a shipping notification after 10 business days on 12/7/18, I emailed the company requesting an update on the order. I still did not receive a response so my boyfriend called the company on 12/13/18. He was put on hold for 20 minutes and then was disconnected. I tried to call them again later the same day and after being on hold for 30 minutes, I finally got in touch with a customer service representative named Jason. I explained to him what my concern was regarding my order and that I wanted to make sure the 3 products were going to ship in time for Christmas as promised. I also explained that I was invoiced and billed for all 3 items but on the Printerpix website in my account there were only 2 of the items detailed under the tracking information. Jason assured me that all 3 items were ready to be shipped that day (12/13/18). I asked if there was any way he could change the shipping since I needed to take the one item out of town with me, he said there was nothing he could do. I assumed it was all shipped that day. Late on Friday 12/21/18 (just before 8pm), I got an email about the products just being shipped but it was for a different order number (shipping order number: *** vs. originally order number: ***). This order number and tracking number claims that the package will arrive by end of day on 1/2/19 which is not by Christmas as promised. I also have no idea if all 3 items are in this shipment because this order number is not on my account page so I cannot verify it or if it is the correct order. I called this morning Sunday 12-23-18 and have been on hold with them for 4 plus hours with no signs of them picking up today (12/23/18).
The items were: Stainless Steel Travel Mug, 60" x 80" Super Soft Ultra Plush Fleece Blanket, and 7" x 10" Metal Print.
The total of the items were $259.89 and the Delivery and handling fee was an additional $39.97. I had a*** code that paid for $250 and the rest ($49.86) was put on a personal credit card.
On their website, they state to give them up to 5 days for production and 1 to 8 days for delivery so even at the worst case, it should be 13 business days. It is currently 20 business days and if it does arrive on the 1/2/19, it will have been 25 business days (not including the holidays) and would have taken 5 plus weeks from placing the order to receiving it. So according to what is written on their websites, the products should have arrived 12/12/18 but now the estimated arrival date is 3 weeks later on 1/2/19.
Summary:
Order date: 11/25/18
Charged date: 11/26/18
Original estimated delivery: 12/12/18
current estimated delivery (with different order number): 1/2/19

Contacted the company 3 times: 12/7/18 by email to which no response as been made; 12/13/18 by phone (twice) - said it was being shipped that day; 12/23/18 - been on hold for over 4 hours and have yet to talk to anyone at the company to clarify (called 12/22/18 as well but the recording said it was closed and that is confirmed by the website).

I have three separate orders with Printerpix that have issues.
I have three separate orders with Printerpix. Order #*** that was purchased on 12/9/2018 I received the mugs but the two 11x14 canvases I bought with my order was not with the mugs and is not showing "in production." Order #62705326 that was purchased on 11/25/2018 was shipped out on 12/16/2018 which their website states that items will be shipped within 15 business days so my order may not make it to its destination by Christmas. And lastly, my order #*** was ordered on 12/6/18 has still not been dispatched even though I have been told by 2 different customer service representatives, one on 12/18/2018 via telephone and the other a week before through the websites chat. Both assured me that I would receive all of my orders no later than Christmas eve and that the two mugs I bought on 12/6/2018 are ready to be picked up and are only waiting for *** to pick them up. Then today I had spoken to Sradha at the customer service and she has informed me that the order will not be sent out for 7-10 more days which exceeds the time frame that is stated on the website . I asked for a number for the CEO and she refused to give it to me. I just want my order before Christmas day.

Sent multiple emails call and messages through social media and was never assisted or responded to.
I ordered an item from this company on December 3rd, after 2 weeks and no update I tried calling the company. The first call I spent and hour on hold and I had to hang up, the second time I called I got a gentleman that answered. He asked for my name and what my issue was. I explained to him that my item was still showing that it was in production and that since it was getting closer to Christmas already I needed to know what the up date was. He told me that my order was in fact in the shipping warehouse waiting to be shipped. I waited 3 more days and my order was still showing in production, so I emailed the company. It took them 3 days to respond to me saying that my order was in fact still with the production team and that he/she would escalate it to get it shipped out as soon as possible. After about another week and still nothing I messaged them on their *** page with a complaint, they responded almost 2 days after and then never to be heard from again. Yesterday I called and spent 2 hours on hold and finally hung up and them immediately sent them another email. I just now received an email saying that my order has shipped and it should arrive within 15 days. I no longer want the product and I will be requesting a full refund but since they never respond to their calls or emails I wanted the issue reported. After reading comments from other customers it seems as of this company is not operating correctly.

I purchased a product from the business and paid $38.28 for shipping for the product to arrive before Christmas and it has not arrived.
I purchased a product voucher from*** for $19.99. I on the same date went to the printerpix website to place the order. The website was very glitchy to begin with and I had a lot of trouble placing the order. Eventually I was able to place the order and on the confirmation screen for shipping there was an option for expedited shipping for the amount of $38.28 with the promise that the order would arrive before Christmas. That is the words that were right next to that option. I placed the order and soon realized that I was not getting any tracking information a couple days before it was supposed to arrive. So I immediately attempted to contact the business by telephone and was on hold for over 30 minutes, where I then send an email. I continue to wait on hold for an hour before I eventually hung up the phone. After this, I sent the business several emails, and attempted to reach out to them through support tickets. On the email address listed on the website it states to email them for any issues, and when you do so it says that the mailbox is full. I attempted to call them two separate days and both times was on hold for over an hour and unable to reach anybody. At one point I got lucky and was able to see the live representative chat box through the website, and click on it. After getting kicked out several times from it not connecting properly I eventually was able to get through to somebody after waiting nearly an hour for that as well. This person stated that my product would definitely be here by the 25th as it was going to get an upgraded ticket. I was also promised a call back to confirm the information. needless to say this call back never happened. I tempted to call again, and could not get through to anybody. Again, after waiting over an hour on hold. This business has very very shady business practices and it looks to me as if everybody is trying to dodge these issues. I have attempted to attach some of the evidence however I see that I cannot attach more than five. Of part of the attachments there is a screenshot of a whole time as well as the conversation I finally had with a chat representative. My product has not arrived yet which is why I am reaching out, and according to the website it looks like it hasn't even finished production yet.I cannot understand why a website would make such a faulty promise that they obviously could not keep, but what is even more upsetting than that is that I can't even get through to a customer service representative to get the problem resolved. I do not want any further business with this company. I don't even want the product anymore.

I placed the order 12/19 of 2018 at 3:53pm. Order ***. I attempted email contact on December 22nd at 8:42 p.m. I attempted to call them on December 23rd at around 6:30 p.m. I also attempted to call them December 22nd at around 2:30 p.m. I attempted to call them the next day and December 24th as well. All times being left on hold for over an hour and never reaching anybody. I also sent messages out on Facebook to them on Saturday and also received no response. Several emails were sent in between then and now. Again, no response. The sales rep I spoke to stated her name was clemencia.

I was sent a customized blanket I made and the product was incorrect. I have been trying to send it back so that's I can get it remade.
On Nov 3 I created a collage blanket from Printerpix. During the time that's I was suppose to get the blanket I noticed that I wasn't able to see what the blanket would look like so I contacted PrinterPix to see how I would be able to do so, they gave me the worst run around and I never got a chance to see what the product looked like. I finally received the blanket and it was wrong so I have been reaching out to the company to speak with someone about getting the blanket corrected. It had been almost two months and I still haven't spoken to anyone about my request, Inhabe been calling and emailing Printerpix for two months and all I get is someone will contact me

I have not received my product and it has been over a month. Customer service can't give me a reason why or when my product will be here.
I ordered 4 mugs on 11/27/18. I ordered a month before Christmas to ensure my gifts would be here on time. A week before Christmas they still were not here. I emailed customer service and did not get a response. I then spoke to live chat a few days later with multiple reps because they kept closing out the chat. I was told my products would be escalated and a priority to get to me. I was also told I would receive 50% if my shipping refund which I don't see in my account yet. Today, 3 days AFTER Christmas, my products are still not here. I reached out to live chat again and was given the exact same responses as last week. "We are so sorry, we escalated it, we made it a priority, we will refund 50% of shipping", etc. they still could not give me a reason why my products have not arrived. They couldn't tell me when they would be shipping out either. I am extremely frustrated and at this point if my products are shipped out today, I'd rather have a full refund. I spent $12 on *** and $27.98 on their site for shipping. Order numbers are ***.

11/30 placed order - as of 12/26 status still shows as "preparing for production (25% complete). I was told by phone it would be delivered by xmas.
11/30 placed order - as of 12/26 status still shows as "preparing for production (25% complete). I was told by phone it would be delivered by xmas. I've tried repeatedly to reach someone by phone, email and chat to get the status of my order and keep getting the same canned response..."orders are processed and shipped within 7-15 days). It's now been well-over 15 days and I still can't seem to get any information on the status of when my order will be sent out. I was also told that it was too late to request a refund. This company's customer service is horrendous and they have zero concern for customer satisfaction.

I was promised that my order would arrive within a certain date and it was not fulfilled and now they do not want to give me a full refund.
I place an order # *** on 12/8/2018 9:14:25 PM. Before placing this order I spoke to someone from their live support earlier in the day to assure that my order would come in by 12/17. They told me it would, therefore I went ahead with the order. I check the website to see if there was any updates with my order considering I was expecting it soon. Therefore I went on live chat again to speak with someone else who told me they have told their team to expedite the order. My order did NOT arrive on time and came in 3 days later which is not useless because I do not need it anymore. I emailed the company several times to complain and ask for a refund which they did not respond back to even though it says they respond to each email within 2 business days. On 12/24 I took it upon myself to live chat again for a solution, spent almost an hour with the guy who didn't even understand me who told me just to call to speak to someone. I immediately did that, was left on the phone for an hour and half with someone who did not understand the situation (he kept reassuring me the product would come in on time even though I had already received it and it was late. After getting frustrated, I requested the supervisor. He told me the supervisor would call me back and hung up on me even though I told him I knew he wouldn't call back and would prefer to stay on the phone. Of course, the supervisor never called back so I called back on 12/26 and spent another hour on hold and immediately requested the supervisor. I spoke to the senior supervisor Dereck who told me I would not get a refund because he did not have any proof of what I told him about receiving it on time. I told him all the email #s, and had him look up the live chats so show him what I was promised. Of course, "he cant seem to find" the chat on 12/8 that explicitly told me my order would come in on time and pretty much called me a liar. He asked me if I had proof of the chat but how was I suppose to know that I would even have this problem to begin with of them not fulfilling their promises. That is not how a business is run and their customer service is completely unacceptable. I payed $13.99 for shipping that didn't even come in at a proper time. I want a full refund on my order that is now useless. They should learn how to speak to their customers and how to take responsibility for what their employees promise.

I ordered a product that was supposed to take 5 business days to produce and 8-10 to ship. It will end up being 52 days before I receive my order.
My name is ***
Email: ***
Order #: ***
Shipping/Billing address: ***

Voucher cost: $12.00
Shipping cost: $12.95

On Nov. 19th I used a *** voucher and ordered a canvas print for my wife for her Christmas present. Printer pix site says" Each personalised gift is produced using different processes, making the production time frame vary for all orders placed. Our suggested time frame to dispatch an order is 5 business days, although we can have it shipped out much sooner! Delivery will depend on the shipping method selected at the time of placing the order, which could be anything between 1 and 8 business days. To keep you updated - you'll receive an email from us as soon as your order is on the way!" (https://pix.zendesk.com/hc/en-us/articles/209028149-How-long-will-it-take-for-y...⇄ .......... so I figured I was good to go ordering over 1 month in advance to have my package here by the 25th of December. Apparently that was not the case.

As time drew on I talked with printerpix customer service representatives 3 different times over their on-line chat feature and each one apologized for the delay and guaranteed me that my order would be put on "escalated" status and be shipped asap....... apparently this never happened. The final time I chatted with someone was Wednesday December 19th. And I told the representative I was going to ask for my money back if the order did not arrive by Christmas. They assured me that all orders made before December 10th would be delivered by Christmas (the 25th). So I waited, hoping that my wife's only Christmas present would get here in time. Nope. It finally shipped on Thursday the 20th and is not scheduled to arrive until the 3rd of January. That's 52 days from the day the order was submitted to the day it is supposed to arrive. And 3 times during those 52 days I was put on "escalated" status. I have no problem if their delivery time is almost 2 months from order to delivery. But you need to tell people that. I wanted to give this to my wife for Christmas and was forced to wait until almost 2 weeks after because Printerpix lied and said 5 business days.

I filed an email/official complaint with the company through their complaint email Support Pix US . In the email I told them that I would be contacting and filing a complaint with Revdex.com if a refund was not provided. But when I sent the email I received a response that the "recipients mailbox is full and can't accept messages."

I expect a full refund on the shipping cost of $12.95 and the *** voucher of $12.00. I was lied to by their site saying 5 business day production time, I was lied to by their costumer service reps through the chat saying I was both on "escalated" status and that my order would be delivered by Christmas. This is absolutely terrible business practice and costumer service.

Thank you for your time,
***.

My order was placed on the 7th and they guaranteed delivery by Christmas if it was placed before the 12th. Customer service won't respond
On the 7th of December I placed 2 orders and paid over $100 in shipping costs to have them here for out of town family members for Christmas. Their website stated if it was ordered by the 12th, it would be here before Christmas. I live chatted with someone from PrinterPix the week before Christmas because I still hadn't received an email about delivery. When I did the chat, someone assured me it would be here before Christmas. Since the 25th, I have attempted to email their customer support email address and I've called their Customer service number 4 times, being placed on hold for over an hour each time and then being hung up on. I have yet to receive my products. The order numbers are ***.

I paid $46.32 extra for expedited shipping. I did not receive the products I purchased until 11 days later.
I purchased a deal on groupon for 2, 40 page leather bound photo books for $32. When I created the books on the company's website on Monday 12/17/2018, I paid $46.32 for expedited shipping so that I could receive them before Christmas. However, I didn't receive them until 12/28/2018.

Printerpix refuses to refund my money for a order that they failed to complete.
Order #62741022 was placed on December 2nd. I was told by the representatives that if I did not receive my product within 21 business days that I could have a full refund. I called 3 separate times and waited on hold anywhere from 30 minutes to over 50 minutes before a representative answered the call. I was instructed several times that there was a problem with printing the order but they would ship it out and send me a email confirmation. Not once in over 21 days did I receive any communication about my order. I was told from a representative named Alan that he did not have a last name as well as he didn't have a supervisor. After talking with the supervisor joshua s*** he said I can receive a refund on December 31st. I called back again and the next representative claiming the name David s*** , told me I couldn't have a full refund because I needed a tracking number to complete the refund. I never received a tracking number because the order was never completed even after 21 business days. The representative still refused to give me a full refund. I asked to speak again with his supervisor , he stated all supervisors are busy. I told him I called 3 separate times and waited over 50 minutes and I still followed all the instructions that were told to me in order to receive a full refund , however they continued to refuse to give me a refund. I finally spoke with the last supervisor and he told me that he was canceling my order and refunding me my money and was going to send me a email confirmation of the cancellation and I still have yet to receive my refund or email confirmation stating that a refund was processed. I checked my account statement and the refund was not performed. I would like my money refunded to me.

I ordered from the company on 12/4/18 with guaranteed Christmas delivery. After contacting cust. service multiple times, no item received
I ordered on 12/4/18, order #*** this was supposed to have guaranteed delivery by 12/25/18. I ordered using a *** voucher and payed the shipping with ***. On 12/14 I contacted customer service to determine where my goods were via email. Received for letter response that it is being escalated due to the delay. I have subsequently emailed, reached out via *** and live chat via their website with same form letter received, that my order is still under production and will be done "soon." Via live chat on 12/30 I expressed that I am tired of waiting an just want to cancel the order due to their issue with production and was told I would be charged an additional cancellation fee if I chose to do this. I did not cancel, due to the added fee, and instead chose to file a complaint with Revdex.com

I placed and Order, it was damaged. I reordered, and still have not rcvd my product. nor promised returne calls.
I Place an back at the end of November for a Christmas Present. When we got the produce both Canvases were damaged. I submitted a request to have the Canvas reprinted. when I did not get an Email response within 24 hours I called the company and was told the reprint and Shipping would be expedited and I would have my product by the end of December.

I called the Company on the December 30th requesting that the canvases be sent to 2 different locations. I was told that only a manager could help and that a manager would call mo on the 31st of December.

I did not revive a Call on the 31 so I called back, and was told that the manager had gone for the day. I was again told that only a manager can help with my concerns and that a manager would call me back.

Order number is