Printerpix

Worst product ever! Completely unsatisfied with product and company! Would like my money back! Totally not worth deal or shipping! Below is my review and complaints:
Cons : Poor Layout, Unattractive Design, Difficult To See Layout, Poorly Made, Poor Construction, Low Quality, Too small, Cheaply Done
Describe Yourself : Casual Photographer
Was this a gift? : Yes
I would never reccommend this product to a friend and am quite embarrassed that I sent three of these calendars as giftsI feel like the many good reviews were lies or bought since this product is awfulI get my family a photo calendar as a gift every year for Christmas and have never had any issuesThey are always great and are a good reminder of the fun times we have sharedHowever this year I went with printerpix and was very diasappointed as was my familyThe calendar was much smaller than the other calendars even though it gives the same measurmentsInstead of giving one page for the picture and one page for the dates, all of it is on one pageFor this reason both the pictures and the dates are difficult to seeThe calendar is printed on both sides of the pages so that when you get half way through the calendar you have to take it off the wall and turn it aroundThis is a very cheap move and clearly just to save the company paperNeedless to say I will NEVER be ordering from this company again and am frustrated with the time I spent to make the calendar only to have it turn out so awful

I placed an online order for two 16x12 canvas photographs on Dec 17. Expected delivery was 15 business days or January 8. The cost was $5.98 for shipping and $28.99 for the product which was debited to my master card on Dec 18. I have not received the product. I contacted Printer Pix via their toll free number which is a call center in India multiple times. Specifically contact was made on December 23, January 6, 8 (2x), 13, 14 and twice today (Jan 24) for the status of my order. On Jan 6, I was told that the creation of the canvas prints was completed but they were waiting for shipping information and would then email the tracking information. On Jan 8 I spoke with Eric at Printer Pix and was told the order would be escalated and that the order will ship by the end of that week which it did not. I was also told at various times that the shipping carrier was DHL, or FD EX or they didn't know. I asked to speak with a supervisor in one of my calls on Jan 8 and was told there is no point because they will tell me the same thing that the representative just did. I left my name and number and requested a call back. I did not receive a call back. On Jan 8, I was offered a 30% discount on my order because of the inconvenience. I appreciated that. On Jan 22, I received a $1.79 credit from Printer Pix with no explanation of how this constituted 30%. I called again today and was told the same thing, the order is being escalated. I explained I was told this on Jan 8. They apologized stating there is nothing they can do. I spoke with a David and Sirach today. I asked for a supervisor and was disconnected. Called back again and asked for a supervisor after explaining the order history again. Sirach advised me there is no point in talking to a supervisor as they will not tell anything different. He put me on hold for 1 minute and returned to the call stating the supervisor was busy. I told him I would hold for a few minute, he said no. I need help resolving this.
Product_Or_Service: Canvas prints
Order_Number:

I ordered two photo canvases for Christmas gifts and when received I was very disappointed in the quality of the work Canvas was bunched on the corners, crooked layout on frame, white backing showing on sides I would not recommend this company I wish I would've visited this site before ordering as I see now all the other negative reviews Someone needs to shut this company down so it doesn't affect any other people's xmas gifts

I placed an order at the beginning of December, using their mobile appIt's just shy of weeks later and I just get an automated email that the files corrupted and I should resend the photosThis would be fine if they had let me know, oh I don't know in the first week, but it took them TWO MONTHS to tell me?
They offered a 60% off coupon code for future orders, but why would I place another order when I know they'll never send anything?
This company should be investigated for taking money and not delivering a productThis is not right

I contacted Printerpix regarding two orders - ***, Jan. 2, 2019 and ***, Dec. 11, 2018 regarding poor packaging of slates that were broken.
I have sent in numerous requests to replace the pictures and then have asked for a refund to no avail. I continue getting generic responses from Printerpix regarding the broken items. Note, they shipped items in flimsy packaging that would not allow for safe transport because of their sizes. I ordered two different sets of picture slates from Printerpix to be delivered in time for Christmas. The first order came *** on Dec. 11th in time for Christmas, but it was broken. I immediately tried calling, but couldn't get through and then when I spoke to someone, he lied and told me that it would be replaced. It's now January 22 and no replacement. Then my second order came in after Christmas, January 2nd and two of the three slates were broken. I only cared about the one that had my brother and his new bride on it. Mine with my family, I didn't even address. I immediately requested a refund for all items including my shipping and once again, I received a generic message from printerpix:
"Dear ***

Thank you for your enquiry (*** and your interest in Printerpix. We are really sorry for the delay in responding to your query on time.

We are currently experiencing very high volumes this season and are doing all we can to ensure all customers are answered to. We are working round the clock, every day of the week, across three continents, helping you design, personalise and bring to life your memories..."

They are extremely unprofessional and did not care about my paid for items that arrived broken. I really need Revdex.com to assist me with getting my refund back as this was costly for me. My brother and his bride just got married and I wanted to gift them something unique for Christmas. The fact that Printerpix ignored my concerns as made me reluctant to order from out of the state/country.

I paid for 12x12 slate with *** and the second order (3 8x6 slates) with Groupon voucher 33F5H9EKSL15 then shipping charges for the products.

As stated, I want my money back from these people.

I placed two orders November 29th, then spoke to customer service two times in December with no resolution, and the product was terrible quality was.
I placed order # *** and #*** on 11/29/18. After not hearing from the company by 12/11/18, following the initial order confirmation date email, I spoke to a customer service agent via their online chat feature to ask about the status on my orders as they were for the holidays and it had been almost two weeks. The agent informed me that she checked the orders and that they were in the final stages of production and that I would receive a shipment confirmation no later than 12/14/18 for both orders. I thanked her and informed her that I would be reaching back out if I did not receive a confirmation. Fast forward to 12/18/18 and I still had not received a shipment confirmation or any products in the mail. I got back in touch with another agent and informed them of my situation, and that I was starting to lose my patience. He mirrored the exact same conversation I had with the previous agent, informing me that he checked the orders and that they were in the final stages of production and that I would receive a shipment confirmation no later than 12/21/18 for both orders. I said, "So when I call back in another 7 days will I receive the exact same response?" He said he escalated the request for me (at this point knowing full well nothing would be in on time for the holidays). I said he would be hearing from me ASAP if I did not receive a notification. I received a shipping notification on 12/24/18. The product arrived a week later on 12/31/18. I opened the package and it was only one of the two orders. I then tested out the mugs (pictures show up when hot liquid is poured into them) and as soon as the outside got wet (which is unavoidable when hand washing the mugs) the photos became covered in black spots making the product defective. I then submitted a request for a refund due to the terrible customer service and the defective products on 1/16/19. The company did not respond to the request but instead I received a shipment notification on 1/22/19 for the second order (which I did not ask for). I have still yet to hear about the refund or any follow up as of 1/23/19. As far as I can tell, this is a company that takes your money and only provides you with a product once you consistently complain hoping that most consumers will either forget about the order, or not want to deal with attempting to retrieve a refund and give up. Below where the details of my refund request that I sent in which includes the pricing:
"Order # *** and #***. Please submit a full refund for both of these orders. One has yet to be received almost 2 months after the initial order date. The other was received a little over a week ago and the product is terrible. The outside of the mugs had water dripped on them while hand washing and the photos are all splotchy now defeating the purpose of the product. Both orders totaled $32.98 and the 2 *** totaled $18.00 for a grand total of $50.98 due back. Thank you, ***"

If I could give zero stars I would. This company is a scam. They send the wrong items or quantities and are near impossible to get a hold of. I am currently trying to get them to send me the remaining 2 of 3 items that I ordered. Ordered 3, received 1 but the packing list said all three were in there. It's a nice way to make money, that's for sure.
I have been on live chat hold for over 2 hours (in the first position) and on the phone for at least 15 minutes before I hung up. When I called back and told them I would place a new order, someone picked up the phone immediately, but when I told them I had a problem, they told me to send an email. I am not hopeful that I will ever see the other 2 items based on all of the horrible reviews. At least I got one right? I also don't believe there is anyone in that building in Florida. I think all orders go through their UK or other nation's site and we get the garbage items and bad shipping.

Ordered item in November. Delivered to wrong address and LOST. Had to pay to re-order on 12/27. I have filled out 10 customer service tickets.
Ordered a blanket on Nov 17. Order was sent to wrong address and lost. Re-ordered (and charged via PP) on 12/27. No one can tell me where the new (or old) blanket its. When I call, they tell me it is in production. I have filled out many many customer service tickets, and I get an automated response that they are really busy and will get to it. When I get on the Chat service, the CS people cannot tell me anything. "no worries, your blanket is in the final phase of production and you will get it soon". I have been told that exact same thing for a month. This was a gift for my 80 year mother. It has pictures of her grandchildren on it. I just want to know where the blanket is and pray she doesnt die before she SEES IT!

Company does not deliver as promised, and lies to customers who call to inquire about their ordres.
I placed Four orders with this company. *** on 12/13-14, under premise that I would have by X-mas. Not only did I not get by X-mas, I STILL have yet to receive one of the orders (it is 1/21.) I've called numerous times to inquire and was even given a false USPS tracking number so the person could get me off of the phone. The first few times I called, I asked to cancel my orders because they were late (I was going to order from somewhere else with comparable services) but was told emphatically on the phone that I couldn't cancel, and that I couldn't speak to a mgr. about it. The level of service this company gives is awful and misleading. I am currently on the phone with them again - finally was put through to a supervisor (by the name of "E***") who is telling me he is going to give me a refund on some shipping and put a note in with his production team to expedite my order, but at this point I am not sure if he is just telling me that to shut me up or not. Something needs to be done with this business - meanwhile they are putting out email after email advertising 60% off and taking on more business, when they can't even complete the orders they already have!

Item purchased not received. Customer service emails go unanswered. When I call or live chat,I am told to wait 2-3 days for delivery, item never comes
I purchased an item November 27th and have not received it. It shipping December 10th and the tracking information hasn't been updated since January 3rd. Whenever I email customer service, I get no answer. Whenever I call or live chat, I get the same answer... to wait 2-3 days for the item to be delivered. The item is hasn't moved from its last location as per the tracking information. They are going around in circles and refuse to refund me money for an item rhat I have not received.

This company is a scam. They take your money, give you a false delivery date and then stop answering your emails.
Product_Or_Service: Blanket
Order_Number:

I ordered two calendars for Xmas giftsAfter placing my order, the email confirmation said calendarsSo I called right awayThey canceled my order & I had to redo itWhich was a painThey reassured me they would be & are no longer printing When they arrived they were 2016! I called & calledFinally got throughThey said to send a photo of the messed up calendars & they would reprint themI emailed a photo right alwayNo responseEmailed again days later asking when I should expect them, seeing they're a Xmas giftNo replyObviously I'm not getting themWorst company ever! They have an F rating with the Revdex.comHonestly, the quality sucks too! *** is a much better company for photo products

Ordered 4 blankets in November. Received 4 1 of them was not mine. I contacted this company over 100 times via website for my correct blanket. Been told for two months now that my replacement was on its way. Now I can not get a response for a refund and status update. This company is terrible their customer service is awful. Calling the number on their website is not even in service.

I wish I had read these reviews before ordering from this companyWith each purchase I made from Printerpix, I received an email about protection from Identity TheftI now know whyRight after making my purchases, my debit card information was stolen and was used online for fraudulent chargesThankfully I caught it quickly and got my money back from my bankI filed a Fraud complaint with my bank and the policeThey both suspect that someone within Printerpix stole my info when I made my purchaseI emailed Printerpix about it and never got a response back from themI still have not received my orders and I'm not looking forward to dealing with them when I do

Very Poor Customer Service.
My experience with PrinterPix has been terrible from beginning to end. Not only was my Christmas card order completely messed up (I only received one card instead of 25 cards), but the customer service was unresponsive other than "generating tickets" and occasionally sending automated emails explaining delays due to "high volume" of issues. Eventually it became too late to resolve the issue as Christmas was over. Basically I ended up pay $9.98 for one card. I don't even want a refund, I just want to terminate my association with PrinterPix. I have trying to close/deactivate my account and expunge all information in my account including my credit card information for the past three weeks using their "Chat line" and emails. I have been promised it would be expedited and deactivated within 24-48 hours twice, but three full weeks later my account is still active.

Horrible, horrible, horrible company! I have NEVER had this happen where I ordered a product and have the company not send the order then continue to give you the run around with empty promises from an automated email with the same response over and over! Kind of like the responses to everyone on here, anyone notice they are ALL the same. The positive reviews on here are most likely from the company themselves because there is no way anyone has anything good to possibly say about this company!

Printerpix is probably the worst company I've ever had to deal with! I submitted an order days agoWithin four days it's 50% processed and to this day shows 50% processedI cannot get an answer from them as to when it will shipI purchased four other calendars from two different companies and received them all within a weekI checked their Facebook pages, they have two, and there are nothing but complaints on the pagesApparently this company does this to everyoneHow they stay in business I have no clue

Photo uploader does not work - despite multiple contact attempts the company has refused to fix the problem so that I can use the service.
I'll start by saying I have made 5 photobooks in the past through Printerpix; I love the services this company provides, but lately I am extremely disappointed and turned off by the service I have received. I have felt very demeaned and as though my intelligence has been insulted due to Printerpix. They have all but refused to help fix the problem I have been having for a month now.

I have an open Printerpix order and I have been having a few problems with the photo uploader. Lately they have been having a problem with the uploader, but I have called and emailed quite a few times since early December to no avail. Every time I contacted the customer service department to check how I can get the issue fixed I get the same response: "restart your computer," "clear your browser history/cookies," "use ***," "use a desktop computer," or "wait 24 hours." Obviously I already tried these solutions and none of these solutions work and I am tired of my intelligence being insulted. None of these solutions work, otherwise I wouldn't be calling to get it fixed.

More recently, I have called 5 times since Friday. Each time you say that the upload servers are down and I need to wait 24 to 48 hours and you "promise" it will work again. It doesn't. This solution is entertaining because your entire business relies on uploading pictures. If the uploader hasn't worked for the last week this seems like it would be a huge issue.

Do not use this company. They produce great results, however there are many other companies that do the same thing that have much better service.

Received the wrong item
They sent me the wrong item when they advertised that it was something else.

Received duplicate of a photo book but I ordered a different one
I received the photo books on 11.25.18, once I opened the box, I noticed I have 2 books that are the same, the same day I emailed Printerpix to get the right but because in my Order showed I ordered 3 different books and they have send me the wrong one. Once I received a replay that they will ship me the one I'm missing, it has been 3 weeks and I still have not received the missing book. I emailed them again and I got no response back, I tried calling and every time I spoke to customer service rep, they told me I made that order and that I ordered 2 of the same book, but that is not what my order form showed. I have been trying to get a replacement book for 2 months now and no one is trying to help me with that at all, they are blaming me for ordering 2 of the same books.