Order never fulfilled, company refuses to give me a refund.
I ordered a calendar as a Christmas present on 12/5/17. I hadn't received any shipping confirmation by the week before Christmas so I called customer service and they told me that the order hadn't even been started so I asked for a refund so that I could find another present for my Grandma. They refunded me the shipping costs of $5.99 but haven't refunded me for the actual calendar, which was $6.99. I've called almost a dozen times and each time they promise that the refund is being expedited but I have never received any kind of refund. Not to mention that each time I've called in, the wait time has been 40 minutes before anyone even answers the phone. I just want my money back for the product that I never received.
Shipping Fee Order #: 62241195
Actual Calendar Order #: 62196705
Desired Outcome
I just want my money back for the product that I never received.
I ordered a sherpa blanket with a voucher, the end of December. There was some question as to the quality when I placed the order but after contacting them, I was assured it would be fine. It showed up 2 weeks later, cut unevenly, pictures crooked or half cut off. Emailed to complain (you might as well know it will take some time of sleuthing to find this, as their links on the contact us don't work) and after having to send photos and whatnot, I was assured a new blanket would be on it's way. Needless to say, here we were 3 weeks later and no blanket. I contacted them with chat last week and was told there would be a rush put on it. Yesterday, after 45 mins of chat (mostly waiting for a reply), I was told it was still in process. At that point I asked for a refund. They offered 1/2 of the shipping (I don't think so). Stay away from these people. There are much better companies out there who can do the same thing. If I had read all these reviews before I purchased the voucher, I would have never done business with them.
It's been 8 weeks and I still have not received my order! I was on hold today for an HOUR just to have the customer service rep tell me that the order should be delivered tomorrow. Please, please do not purchase anything from this company!
Ordered item, I didn't receive. Spoke w/ customer service via chat and was told I would receive a new order but didn't, was told later it was canceled
I ordered an item from Printerpix in December and I never received it. In January I contacted the company via online chat and was told that my item was delivered, but upon verification it was discovered that my item was sent to an incorrect zip code. After discussion I was told that they would be sending me a replacement of what I had ordered. After weeks had passed and I did not receive my order I attempted to contact the company again, this time via email and phone, and received no reply. I then attempted contact via online chat. The individual I spoke with informed me that my replacement order had been cancelled because I needed to pay a re-route fee, which was I was never contacted/informed about during the entire month, and also was not requested for me to pay originally. After speaking with the online representative I was informed that I would not receive my item until I paid the fee, even though the miss-delivery was not my fault. They stated that I updated my address and they used what I gave, however, I double checked my account and my address is listed correctly. After being promised a replacement they still refused, and will not provide one unless I pay more money than has already been provided to them
Desired Outcome
I would like to receive the item purchased from the company.
Printerpix Response
• Mar 20, 2018
Dear *** ,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We are extremely sorry for what happen, but we would like to let you know that the first order has been shipped to an address that you have first upload it online. Then the address has been changed during the time which is why re-route fees have been asked.
As a commercial gesture, we have decided to offer you a replacement. We will escalate this order into our production team for this order to be dispatched quickly and attach the quicker postage service that we offer to it. Please find the following order number ***.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
Customer Response
• Mar 22, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
I just received an email of the replacement order being shipped, and again it is being sent to the wrong address. The item is supposed to go to the address on my account.
Customer Response
• Mar 27, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
The referenced tracking number and information of:
Tracking number:***
Courier Company: ***
Link: ***
Is not mine, nor is it related to me. That information states that it was sent to ***.
Furthermore, I want informed that the 1st replacement that was supposed to be sent was cancelled because I was not paying a reroute fee when the address I provided you all was correct.
The new replacement you all have shipped to me is now set to go to the incorrect address again, not the address that is listed on my account with a zip code of ***. In my last email from here I included a screenshot of my address information.
What I would like is my ordered item, sent to me at my correct address, and no more packages sent to the wrong address. This is very innerving to think that someone at a wrong address is in possession of blankets with my and my husband's pictures on them.
My account is under the email of [email protected], which I have just double checked, has the correct shipping address listed on it.
Printerpix Response
• Apr 13, 2018
Dear *** ,
We are extremely sorry for the inconvenience caused.
We would like to let you know that we have processed a new order " *** ". This order will be escalated in our production and we will attach the quickest postage service that we offer to it.
Our sincere apologies for any inconvenience caused.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Website overcharged. Was told 10-14 days to refund. Still waiting a month later
website overcharged me $449.55 on 1/26/18. I used a groupon code which left the total due, on the screen, $29.95. I immediately called and was told the refund would be processed immediately and I would receive an email. After not receiving an email for two business days, I called back. I was told I would get an email. Still no email today over 10 days later. 2) Due to your online processing error, NOT MY ERROR, I have been charged an additional $126.00 in bank fees because your overcharge threw my account negative.
I have made multiple calls unsuccessfully and am extremely disappointed in your lack of customer service. I should NOT have to pay for your websites error and should be refunded the $449.55 + $126.00 in bank fees. I can provide copies of fee statements if necessary.
Desired Outcome
Entire refund including fees accrued due to website failure.
Printerpix Response
• Apr 06, 2018
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We are extremely sorry to hear that you were having issue when editing and purchasing your order. We would like to let you know that we take each complains very seriously and that we are trying our best to provide a 100% customer service satisfaction.
A Refund of $ 449.55 has been processed on the 3/1/2018. Can you please confirm us that you have received your refund? As a commercial gesture, we would like to offer you a free compensation of $ 125.00 of store Credit (vouchers) for the bad experience you had with our customer service team. We will escalate these orders in our production team and attach the quickest service postage that we offer to it. Please look forward for our emails where all the necessary information regarding these replacements will be explained.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Ordered blanket, they made a mistake with printing.
I ordered a blanket for a Christmas present and when the blanket was received it was not as it should have been. I immediately e-mailed the company because you cannot get in touch with them via phone I have tried several times and Rose R emailed me back telling me that they were very sorry and that she had placed a new order and that I would recieve details in 5-7 days. That was January 12th, 2018 and I haven't recieved anything at all.
Desired Outcome
Please print the correct blanket.
Printerpix Response
• Mar 21, 2018
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
As a commercial gesture, we have decided to offer you a replacement. We will escalate this order into our production team for this order to be dispatched quickly and attach the quicker postage service that we offer to it. Please find the following order number ***.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
Customer Response
• Mar 21, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm sorry but I cannot accept this response until I have received my order. I have been sent 3 emails from them that sounded exactly like this response and still no blanket!
Printerpix Response
• Mar 27, 2018
Dear ***,
RE: On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
As a commercial gesture, we have decided to offer you a replacement. We will escalate this order into our production team for this order to be dispatched quickly and attach the quicker postage service that we offer to it. Please find the following order number ***.
We can see on our system that the parcel has been successfully on the 03/26/2018
Tracking number: ***
Courier Company:***
Link: ***=***
Can you kindly confirm us that you did receive the parcel?
As promised, the parcel has been escalated in our production team and been delivered with a quicker postage service. It only took 3 business days to produce and deliver the item.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
I can't seem to get my order
Placed order on the 7th of February. Called on the 12th, they said it would be here the 21st. Still have not received and keep getting hung up on when I call.
Desired Outcome
I would either like them to refund my money or get me my product now
I bought "coupons" for books w/o knowing there was a 3 month deadline. They do not state that on any order details. They will not refund or extend.
Below you will find the complaint that I filed with Printerpix regarding an order I placed with them on December, 14, 2017. They assigned a number to my case (***) on February 1, 2018. However, after repeated emails from me, they have yet to respond. My guess is that they are going to wait until March and say that the 3 month period has lapsed and they will keep my money without giving me anything in return. I have pictures of their order pages. Nowhere does it state that there is a deadline. I purchased "coupons" that have not been redeemed. How can they be allowed to sell "coupons" that do not show an expiration date until you purchase them? Also, why am I not allowed a refund since I have not redeemed these "coupons"? These are deceitful practices that should not be allowed to continue. I would appreciate any help you can give me. Thank you so much for your time.
***
I would like a refund or a 6 month extended period of time for this purchase, OrderNumber:*** . I am requesting this after your customer service rep hung up on me. I pointed out to her that you do not have a deadline anywhere on the order page so I ordered this not realizing that you put a 3 month deadline on it. When I ordered from you in the past, I had 6 months to complete my books. I would have never ordered these knowing the deadline because they are for my mother who lives 1900 miles from me and I have to visit her in order to scan 1000s of old photos to put in these books. I am so disappointed in your deceitful practice to do business this way. You are putting this deadline, knowing that many people can not meet the deadline and you are stealing their money. You should be ashamed. I will never order from you again.
In the meantime, please see that I get a refund or an extension to the deadline.
If you would like to contact me by phone my number is***.
Desired Outcome
I would prefer a refund because I do not want to do business with this company but I will take an extension to the deadline. Also, they should be required to put the deadline on the order information BEFORE the customer purchases the "coupons". Furthermore, they should be required to extend the deadline to 6 months. They are putting a 3 month deadline because they know that many people are not going to meet that deadline and they will pocket that money. That is how they are able to offer lower prices. It is a deceitful way to do business.
Printerpix Response
• Mar 26, 2018
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can see from our previous conversions is that you have been offered to extend your voucher for another 2 weeks after the 3 months, but you still refused it.
We are extremely sorry but as our terms and policy says, a coupon can only be refunded after 7 days and a commercial gesture we have extend.
After investigating this issue, a bit further, we have decided to refund you the $ 82.94 that you paid for your voucher. It will be cleared back in to the original account your payment has been taken from within the next three to five business days. Please note that you will not be able to use your vouchers after that.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Mar 26, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because they refunded my money. Thank you so much for your help!
Not sure how this company is still in business. I paid for what I thought would be a cherished photo book and ended up in a nightmare. While trying to correct their crazy mistakes, I found customer service to be non existent (on hold forever and then it hangs up on you) Emails are responded to with a useless automated response. Go elsewhere..
I was told by email over a month ago they were sending me a new reprinted custom calendar I ordered after not being happy with the quality.
A month later and I still have not received the reprinted calendar Joanne said they were sending and they are not answering my email asking why.
Desired Outcome
Just a reprint with the higher quality that I paid extra for. The calendar looks like something I made at home.
Printerpix Response
• Mar 26, 2018
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we have decided as a commercial gesture to offer you both types of calendars (Linen Paper one and standard one) for you to compare the quality between them. We would like to let you know that these items will be escalated in our production and will be dispatched with the quicker postage service that we offer to it.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided on today to refund you the $5.99 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
Customer Response
• Mar 30, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
Order not received
Ordered 2 blankets at Christmas (***). Only 1 came and it was done incorrectly. When I called to complain I got a reorder # (***). Since then I have been waiting to get my order and every time I call they say its in progress. It is now mid Feb and I've not received the order or a refund. It takes forever to get anyone on the phone, and they hang up on you when they cannot answer questions.
Desired Outcome
Full refund of my order
Printerpix Response
• Mar 26, 2018
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We have investigated your issue and found out that there was an issue with you file which is why we couldn't print your project. You should have been contacted at the time of the issue and been offered to redo your project. We are extremely sorry for the inconvenience as we do understand your frustration.
Regarding your*** vouchers, we kindly advise you to contact*** directly for any refund on them as they are the one who supplied you these coupons. Bear in mind that if you need help regarding any issue with the refund of your*** vouchers, you can ask for our assistance, so we can assist you further.
However, we do understand that such delays in unacceptable which why we have decided today to refund you the $29.99 that you paid for your shipping and handling fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
I created an account twice. I loaded my photos twice. I lost my photos twice. I tried doing the live chat and the link is NOT active. I tried calling multiple times and was disconnected every time. Do NOT provide money to this company there are worthless!
On 12/20/2017 I ordered two magic mugs. One 17 OZ and one 11 OZ. However, weeks later I finally received one of my magic mugs. Although it was promised that I'd receive it before Christmas. I never received my 17 OZ mug. I spent almost two weeks going throw a through complaint process with the post office thinking they lost it in the mail. Only to discover that the Printerpix company never sent out my order.
After further investigation I discovered that the company claimed the quality of the image was not up to their standards, so it wasn't delivered. No one contacted me to let me know it wasn't being sent. The phone representative I spoke with said another one was being made and would be delivered to me. When I asked for a definite date he replied "a couple of weeks" as if 2 months hadn't already gone by. On my second call to customer service(3 months later) I asked if I could speak to a manager and after a 10 minutes wait on hold the representative said he'd get me a floor manager( Reagon was his name). When I spoke to him he didn't have a clue. He couldn't give me any information at all. He couldn't give me a discount for my trouble, he couldn't give me an estimate on how long the delivery would take, he couldn't connect me to his supervisor, he couldn't find out if my order was already processed and ready to deliver. He couldn't even guarantee that I would ever receive my order. After 50 minutes of trying to get him to empathize with me and my situation I realized that he was hinting that I may not even be able to get the mug made. ("Because of the poor quality image") Even though he assured me that it was the quality of the mug that prevented me from getting my mug. Not the image. At this point I finally asked for a refund. In which he tried to only refund me half the cost of the mug because I had already received a 50% discount, which by the way is completely irrelevant! After several minutes of arguing he finally and stubbornly agreed to fully refund my 17OZ mug. After expressing my unsatisfactory with the entire ordeal he had the nerve to hang up on me.
This is the worst customer service I have ever experienced and I would like to have my issues resolved.
I purchased a voucher through printerpix.com for an 8.5x11 hardcover photo book (40 pages). They sent a coupon code to my email address which I clicked on and it directed me to start creating my book. I took a lot of time creating a photo book for my daughter's third birthday. When I was finished, I added my project to the cart and I noticed it said that it was an 8x6 hardcover photo book instead of 8.5x11 photo book. The voucher description in the checkout page still stated it should be 8.5x11. I called the customer service phone number and was on hold "while representatives were assisting other callers" for 38 minutes. I hung up and sent an email to the [email protected] email address with a detailed description of my issue on February 13, 2018. I received an automated reply issuing a ticket #*** but no other correspondence from them. On February 16 I received an email from printerpix stating that I left an order in my cart and to click on the link to finish processing the order. It also said that if I had any questions to email [email protected] for immediate assistance. I sent an email to margaret and did not receive a phone call which I asked for or even a reply email. I called the customer service number again and after waiting 18 minutes a male representative named Jain (sp?) answered the call. After I explained the situation to him, he insisted that I must have chosen the 8x6 book instead of the 8.5x11. I tried to explain to him that the coupon code they sent to me directed me to create the book starting with the theme and layout and did not ask me or indicate the size of the book at all. If it would have asked me to select a size, I most certainly would have selected 8.5x11 because that is what I wanted and that is what I paid for. He continued to argue with me saying that I must have chosen the wrong size and I would either have to proceed with ordering that size or start from scratch to create a whole new book as 8.5x11. I asked to speak to his supervisor or someone else who would be able to help me because I had already paid for an 8.5x11 book and spent weeks creating the perfect book for my daughter's birthday. He was reluctant to have me speak with his supervisor, but finally said he would transfer me. Not surprisingly, he hung up on me. At this point, I was pretty upset. I called back on the customer service number and waited on hold for over an hour and no one answered my call. I'm really not sure where to go from here and what to do. I really need this photo book before my daughter's birthday (2/27) but no one is willing to help me resolve these issues and provide me with what I paid for.
Desired Outcome
I am seeking a resolution to the issue of the wrong size book being applied to my order, not by me but by the company. I would like for the company to contact me and rectify the situation by apologizing for the very poor customer service I have received, correcting the size of the photo book to an 8.5x11 and expediting the making and shipping of the product to me at no extra charge.
Printerpix Response
• Mar 26, 2018
Dear***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We are extremely sorry for the delay as we understand that this parcel was meant to be delivered for a special occasion. What we would like to offer you a compensation for this delay. Please look forward to our email regarding this compensation as we do understand your frustration.
What we can on our system is that your parcel is has been delivered on the 13/03/2018 at 8:00 pm.
However, we do understand that such delays in unacceptable which why we have decided today to refund you the $7.95 that you paid for your shipping and handling fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
I purchased a personalized blanket from printerpix on Dec 4th 2017. with a *** coupon for $5.99.
Printerpix sells the blanket for $79.99 which is the amount they charged me. I immediately called them and told them about the coupon they had missed and they said they would take care of it and get my refund to me. I have sent over 15 emails, been on over 5 phone calls and had 4 on line chats and they all promised to get my refund to me shortly Well its 02/16/2018 and I still have not received my refund. And to top it off the blanket had a big barcode over my husbands face and I was told it would be corrected and it hasn't been done.
Product_Or_Service: personalized blanket
Order_Number:
Desired Outcome
Billing Adjustment
I would like to get the amount I owed refunded to me and I would like the blanket redone with the bar code removed from in front of my husbands face.
Printerpix Response
• Mar 26, 2018
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we have investigated your issue and have found the following issue:
. We can see that when purchasing the product from our website, the voucher was not applied which is why you have paid $ 79.99 but this amount was refund on the 3/9/2018 after we manually redeemed your voucher.
. Regarding the barcode in the middle of the blanket, we would like to let you know that this barcode was added by yourself when processing the order as we have check the file that you send us (please see picture attached).
We know that mistake happen, therefore as a commercial gesture, we have decided to offer you with a free replacement. We would kindly request you to log in into your account and start a new project, then contact us when the project in the basket. We will then login into your account and finalise the order. We will as well escalate this order in our production team and attach the quicker postage service that we offer to it.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Mar 26, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate everything and would love to have a new blanket. I do not know how I added the bar code.But I accept responsibility for the mistake. Thank you for getting my refund to me. I hope to do more business in the future since we have resolved the issue.
Christmas Gift - Package arrived damaged. Noone will respond to request for refunds. Difficult to communicate with anyone.
Christmas Gift - Package arrived damaged. Noone will respond to request for refunds. Difficult to communicate with anyone. Image is of very poor quality.
Desired Outcome
Full Refund as well as shipping and handling fees.
Printerpix Response
• Mar 07, 2018
Dear Mr ***, we are extremely sorry for the length of time this has taken for your complaint to be resolved. To confirm we are filing for an urgent refund to be processed back in to the original card your order was submitted from today. Please allow a maximum of 5 days for the full amount of $24.93 for order number *** to be cleared. Once again we are extremely sorry for the delay and all the inconvenience caused.
I purchased a*** voucher for Printer Pix and was unable to redeem my voucher because the website did not work. I tried multiple browsers and never got it to work. I reached out to*** in an attempt to get a refund and was told they were unable to refund my purchase even though the transaction was less than an hour old. Complete waste of time and money.
I placed my order on November 14, 2017 and was to receive it within 12 business days. It has not been shipped after 3 months!
I placed my order on November 14, 2017, at 6:37 AM, using a prepaid Groupon and my*** account for $6.95 shipping costs. My order (#***) was to ship within 12 business days. After 3 months and more than 12 phone calls from me, I still haven't received my order. The company claims to have returned the shipping costs to my*** account, which is totally false! Every time I call them, I receive the same response, "I spoke to my supervisor and your order will be expedited and your shipping costs will be refunded". None of that has happened!
Desired Outcome
I want to receive the product that I purchased more than 3 months ago (since the statement says that it would ship in approximately 12 business days). I also want the shipping costs returned, since the company claims that they have already done that!
Printerpix Response
• Mar 26, 2018
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can on our system is that your parcel has been delivered on the 22/02/2018 at 8:00 pm:
However, we do understand that such delays in unacceptable which why we have decided today to refund you the $6.95 that you paid for your shipping and handling fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Do not buy from*** or use this website. I ordered my Valentine's gift three weeks ago and it still hasn't arrived. There's no status or whatsoever. I contacted the company and they kept saying it's in production. After a couple emails back and forth, they stopped answering. So I have no gift for my Valentine :( I regret not checking Revdex.com for their reviews prior, they have 1 out of 5 stars...
The customer service is well below average. I have purchased two *** recently for the site. The codes needed to be activated by Printerpix before they could be used. I was able to get the live chat to work for the first ***. The representative took care of the issue but was very inattentive and took a long time to respond in the chat.
I bought the second *** over two weeks ago. I have been trying to get in touch with them almost every day in order to activate the code so I can complete my purchase. The live chat doesn't work on their website and I never got a response to my email. I have called about ten times and stay on hold for 45-60 + minutes with no answer. After an hour, the line goes silent and disconnects.
The product I ordered three weeks ago is still in production and hasn't shipped. I am beyond frustrated with how unprofessional this company has been. I am unable to complete my order and unable to get any help from Printerpix. I will never do business with this company again. The break you get using a *** isn't worth it.
Order never fulfilled, company refuses to give me a refund.
I ordered a calendar as a Christmas present on 12/5/17. I hadn't received any shipping confirmation by the week before Christmas so I called customer service and they told me that the order hadn't even been started so I asked for a refund so that I could find another present for my Grandma. They refunded me the shipping costs of $5.99 but haven't refunded me for the actual calendar, which was $6.99. I've called almost a dozen times and each time they promise that the refund is being expedited but I have never received any kind of refund. Not to mention that each time I've called in, the wait time has been 40 minutes before anyone even answers the phone. I just want my money back for the product that I never received.
Shipping Fee Order #: 62241195
Actual Calendar Order #: 62196705
I just want my money back for the product that I never received.
3 months later, I finally received a refund.
I ordered a sherpa blanket with a voucher, the end of December. There was some question as to the quality when I placed the order but after contacting them, I was assured it would be fine. It showed up 2 weeks later, cut unevenly, pictures crooked or half cut off. Emailed to complain (you might as well know it will take some time of sleuthing to find this, as their links on the contact us don't work) and after having to send photos and whatnot, I was assured a new blanket would be on it's way. Needless to say, here we were 3 weeks later and no blanket. I contacted them with chat last week and was told there would be a rush put on it. Yesterday, after 45 mins of chat (mostly waiting for a reply), I was told it was still in process. At that point I asked for a refund. They offered 1/2 of the shipping (I don't think so). Stay away from these people. There are much better companies out there who can do the same thing. If I had read all these reviews before I purchased the voucher, I would have never done business with them.
It's been 8 weeks and I still have not received my order! I was on hold today for an HOUR just to have the customer service rep tell me that the order should be delivered tomorrow. Please, please do not purchase anything from this company!
Ordered item, I didn't receive. Spoke w/ customer service via chat and was told I would receive a new order but didn't, was told later it was canceled
I ordered an item from Printerpix in December and I never received it. In January I contacted the company via online chat and was told that my item was delivered, but upon verification it was discovered that my item was sent to an incorrect zip code. After discussion I was told that they would be sending me a replacement of what I had ordered. After weeks had passed and I did not receive my order I attempted to contact the company again, this time via email and phone, and received no reply. I then attempted contact via online chat. The individual I spoke with informed me that my replacement order had been cancelled because I needed to pay a re-route fee, which was I was never contacted/informed about during the entire month, and also was not requested for me to pay originally. After speaking with the online representative I was informed that I would not receive my item until I paid the fee, even though the miss-delivery was not my fault. They stated that I updated my address and they used what I gave, however, I double checked my account and my address is listed correctly. After being promised a replacement they still refused, and will not provide one unless I pay more money than has already been provided to them
I would like to receive the item purchased from the company.
Dear *** ,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We are extremely sorry for what happen, but we would like to let you know that the first order has been shipped to an address that you have first upload it online. Then the address has been changed during the time which is why re-route fees have been asked.
As a commercial gesture, we have decided to offer you a replacement. We will escalate this order into our production team for this order to be dispatched quickly and attach the quicker postage service that we offer to it. Please find the following order number ***.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I just received an email of the replacement order being shipped, and again it is being sent to the wrong address. The item is supposed to go to the address on my account.
(The consumer indicated he/she DID NOT accept the response from the business.)
The referenced tracking number and information of:
Tracking number:***
Courier Company: ***
Link: ***
Is not mine, nor is it related to me. That information states that it was sent to ***.
Furthermore, I want informed that the 1st replacement that was supposed to be sent was cancelled because I was not paying a reroute fee when the address I provided you all was correct.
The new replacement you all have shipped to me is now set to go to the incorrect address again, not the address that is listed on my account with a zip code of ***. In my last email from here I included a screenshot of my address information.
What I would like is my ordered item, sent to me at my correct address, and no more packages sent to the wrong address. This is very innerving to think that someone at a wrong address is in possession of blankets with my and my husband's pictures on them.
My account is under the email of [email protected], which I have just double checked, has the correct shipping address listed on it.
Dear *** ,
We are extremely sorry for the inconvenience caused.
We would like to let you know that we have processed a new order " *** ". This order will be escalated in our production and we will attach the quickest postage service that we offer to it.
Our sincere apologies for any inconvenience caused.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Website overcharged. Was told 10-14 days to refund. Still waiting a month later
website overcharged me $449.55 on 1/26/18. I used a groupon code which left the total due, on the screen, $29.95. I immediately called and was told the refund would be processed immediately and I would receive an email. After not receiving an email for two business days, I called back. I was told I would get an email. Still no email today over 10 days later. 2) Due to your online processing error, NOT MY ERROR, I have been charged an additional $126.00 in bank fees because your overcharge threw my account negative.
I have made multiple calls unsuccessfully and am extremely disappointed in your lack of customer service. I should NOT have to pay for your websites error and should be refunded the $449.55 + $126.00 in bank fees. I can provide copies of fee statements if necessary.
Entire refund including fees accrued due to website failure.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We are extremely sorry to hear that you were having issue when editing and purchasing your order. We would like to let you know that we take each complains very seriously and that we are trying our best to provide a 100% customer service satisfaction.
A Refund of $ 449.55 has been processed on the 3/1/2018. Can you please confirm us that you have received your refund? As a commercial gesture, we would like to offer you a free compensation of $ 125.00 of store Credit (vouchers) for the bad experience you had with our customer service team. We will escalate these orders in our production team and attach the quickest service postage that we offer to it. Please look forward for our emails where all the necessary information regarding these replacements will be explained.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
Ordered blanket, they made a mistake with printing.
I ordered a blanket for a Christmas present and when the blanket was received it was not as it should have been. I immediately e-mailed the company because you cannot get in touch with them via phone I have tried several times and Rose R emailed me back telling me that they were very sorry and that she had placed a new order and that I would recieve details in 5-7 days. That was January 12th, 2018 and I haven't recieved anything at all.
Please print the correct blanket.
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
As a commercial gesture, we have decided to offer you a replacement. We will escalate this order into our production team for this order to be dispatched quickly and attach the quicker postage service that we offer to it. Please find the following order number ***.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm sorry but I cannot accept this response until I have received my order. I have been sent 3 emails from them that sounded exactly like this response and still no blanket!
Dear ***,
RE: On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
As a commercial gesture, we have decided to offer you a replacement. We will escalate this order into our production team for this order to be dispatched quickly and attach the quicker postage service that we offer to it. Please find the following order number ***.
We can see on our system that the parcel has been successfully on the 03/26/2018
Tracking number: ***
Courier Company:***
Link: ***=***
Can you kindly confirm us that you did receive the parcel?
As promised, the parcel has been escalated in our production team and been delivered with a quicker postage service. It only took 3 business days to produce and deliver the item.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
I can't seem to get my order
Placed order on the 7th of February. Called on the 12th, they said it would be here the 21st. Still have not received and keep getting hung up on when I call.
I would either like them to refund my money or get me my product now
I bought "coupons" for books w/o knowing there was a 3 month deadline. They do not state that on any order details. They will not refund or extend.
Below you will find the complaint that I filed with Printerpix regarding an order I placed with them on December, 14, 2017. They assigned a number to my case (***) on February 1, 2018. However, after repeated emails from me, they have yet to respond. My guess is that they are going to wait until March and say that the 3 month period has lapsed and they will keep my money without giving me anything in return. I have pictures of their order pages. Nowhere does it state that there is a deadline. I purchased "coupons" that have not been redeemed. How can they be allowed to sell "coupons" that do not show an expiration date until you purchase them? Also, why am I not allowed a refund since I have not redeemed these "coupons"? These are deceitful practices that should not be allowed to continue. I would appreciate any help you can give me. Thank you so much for your time.
***
I would like a refund or a 6 month extended period of time for this purchase, OrderNumber:*** . I am requesting this after your customer service rep hung up on me. I pointed out to her that you do not have a deadline anywhere on the order page so I ordered this not realizing that you put a 3 month deadline on it. When I ordered from you in the past, I had 6 months to complete my books. I would have never ordered these knowing the deadline because they are for my mother who lives 1900 miles from me and I have to visit her in order to scan 1000s of old photos to put in these books. I am so disappointed in your deceitful practice to do business this way. You are putting this deadline, knowing that many people can not meet the deadline and you are stealing their money. You should be ashamed. I will never order from you again.
In the meantime, please see that I get a refund or an extension to the deadline.
If you would like to contact me by phone my number is***.
I would prefer a refund because I do not want to do business with this company but I will take an extension to the deadline. Also, they should be required to put the deadline on the order information BEFORE the customer purchases the "coupons". Furthermore, they should be required to extend the deadline to 6 months. They are putting a 3 month deadline because they know that many people are not going to meet that deadline and they will pocket that money. That is how they are able to offer lower prices. It is a deceitful way to do business.
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can see from our previous conversions is that you have been offered to extend your voucher for another 2 weeks after the 3 months, but you still refused it.
We are extremely sorry but as our terms and policy says, a coupon can only be refunded after 7 days and a commercial gesture we have extend.
After investigating this issue, a bit further, we have decided to refund you the $ 82.94 that you paid for your voucher. It will be cleared back in to the original account your payment has been taken from within the next three to five business days. Please note that you will not be able to use your vouchers after that.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because they refunded my money. Thank you so much for your help!
Not sure how this company is still in business. I paid for what I thought would be a cherished photo book and ended up in a nightmare. While trying to correct their crazy mistakes, I found customer service to be non existent (on hold forever and then it hangs up on you) Emails are responded to with a useless automated response. Go elsewhere..
I was told by email over a month ago they were sending me a new reprinted custom calendar I ordered after not being happy with the quality.
A month later and I still have not received the reprinted calendar Joanne said they were sending and they are not answering my email asking why.
Just a reprint with the higher quality that I paid extra for. The calendar looks like something I made at home.
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we have decided as a commercial gesture to offer you both types of calendars (Linen Paper one and standard one) for you to compare the quality between them. We would like to let you know that these items will be escalated in our production and will be dispatched with the quicker postage service that we offer to it.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided on today to refund you the $5.99 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Order not received
Ordered 2 blankets at Christmas (***). Only 1 came and it was done incorrectly. When I called to complain I got a reorder # (***). Since then I have been waiting to get my order and every time I call they say its in progress. It is now mid Feb and I've not received the order or a refund. It takes forever to get anyone on the phone, and they hang up on you when they cannot answer questions.
Full refund of my order
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We have investigated your issue and found out that there was an issue with you file which is why we couldn't print your project. You should have been contacted at the time of the issue and been offered to redo your project. We are extremely sorry for the inconvenience as we do understand your frustration.
Regarding your*** vouchers, we kindly advise you to contact*** directly for any refund on them as they are the one who supplied you these coupons. Bear in mind that if you need help regarding any issue with the refund of your*** vouchers, you can ask for our assistance, so we can assist you further.
However, we do understand that such delays in unacceptable which why we have decided today to refund you the $29.99 that you paid for your shipping and handling fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
I created an account twice. I loaded my photos twice. I lost my photos twice. I tried doing the live chat and the link is NOT active. I tried calling multiple times and was disconnected every time. Do NOT provide money to this company there are worthless!
On 12/20/2017 I ordered two magic mugs. One 17 OZ and one 11 OZ. However, weeks later I finally received one of my magic mugs. Although it was promised that I'd receive it before Christmas. I never received my 17 OZ mug. I spent almost two weeks going throw a through complaint process with the post office thinking they lost it in the mail. Only to discover that the Printerpix company never sent out my order.
After further investigation I discovered that the company claimed the quality of the image was not up to their standards, so it wasn't delivered. No one contacted me to let me know it wasn't being sent. The phone representative I spoke with said another one was being made and would be delivered to me. When I asked for a definite date he replied "a couple of weeks" as if 2 months hadn't already gone by. On my second call to customer service(3 months later) I asked if I could speak to a manager and after a 10 minutes wait on hold the representative said he'd get me a floor manager( Reagon was his name). When I spoke to him he didn't have a clue. He couldn't give me any information at all. He couldn't give me a discount for my trouble, he couldn't give me an estimate on how long the delivery would take, he couldn't connect me to his supervisor, he couldn't find out if my order was already processed and ready to deliver. He couldn't even guarantee that I would ever receive my order. After 50 minutes of trying to get him to empathize with me and my situation I realized that he was hinting that I may not even be able to get the mug made. ("Because of the poor quality image") Even though he assured me that it was the quality of the mug that prevented me from getting my mug. Not the image. At this point I finally asked for a refund. In which he tried to only refund me half the cost of the mug because I had already received a 50% discount, which by the way is completely irrelevant! After several minutes of arguing he finally and stubbornly agreed to fully refund my 17OZ mug. After expressing my unsatisfactory with the entire ordeal he had the nerve to hang up on me.
This is the worst customer service I have ever experienced and I would like to have my issues resolved.
I purchased a voucher through printerpix.com for an 8.5x11 hardcover photo book (40 pages). They sent a coupon code to my email address which I clicked on and it directed me to start creating my book. I took a lot of time creating a photo book for my daughter's third birthday. When I was finished, I added my project to the cart and I noticed it said that it was an 8x6 hardcover photo book instead of 8.5x11 photo book. The voucher description in the checkout page still stated it should be 8.5x11. I called the customer service phone number and was on hold "while representatives were assisting other callers" for 38 minutes. I hung up and sent an email to the [email protected] email address with a detailed description of my issue on February 13, 2018. I received an automated reply issuing a ticket #*** but no other correspondence from them. On February 16 I received an email from printerpix stating that I left an order in my cart and to click on the link to finish processing the order. It also said that if I had any questions to email [email protected] for immediate assistance. I sent an email to margaret and did not receive a phone call which I asked for or even a reply email. I called the customer service number again and after waiting 18 minutes a male representative named Jain (sp?) answered the call. After I explained the situation to him, he insisted that I must have chosen the 8x6 book instead of the 8.5x11. I tried to explain to him that the coupon code they sent to me directed me to create the book starting with the theme and layout and did not ask me or indicate the size of the book at all. If it would have asked me to select a size, I most certainly would have selected 8.5x11 because that is what I wanted and that is what I paid for. He continued to argue with me saying that I must have chosen the wrong size and I would either have to proceed with ordering that size or start from scratch to create a whole new book as 8.5x11. I asked to speak to his supervisor or someone else who would be able to help me because I had already paid for an 8.5x11 book and spent weeks creating the perfect book for my daughter's birthday. He was reluctant to have me speak with his supervisor, but finally said he would transfer me. Not surprisingly, he hung up on me. At this point, I was pretty upset. I called back on the customer service number and waited on hold for over an hour and no one answered my call. I'm really not sure where to go from here and what to do. I really need this photo book before my daughter's birthday (2/27) but no one is willing to help me resolve these issues and provide me with what I paid for.
I am seeking a resolution to the issue of the wrong size book being applied to my order, not by me but by the company. I would like for the company to contact me and rectify the situation by apologizing for the very poor customer service I have received, correcting the size of the photo book to an 8.5x11 and expediting the making and shipping of the product to me at no extra charge.
Dear***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We are extremely sorry for the delay as we understand that this parcel was meant to be delivered for a special occasion. What we would like to offer you a compensation for this delay. Please look forward to our email regarding this compensation as we do understand your frustration.
What we can on our system is that your parcel is has been delivered on the 13/03/2018 at 8:00 pm.
Tracking number: ***
Courier Company: ***
Link: ***
However, we do understand that such delays in unacceptable which why we have decided today to refund you the $7.95 that you paid for your shipping and handling fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
I purchased a personalized blanket from printerpix on Dec 4th 2017. with a *** coupon for $5.99.
Printerpix sells the blanket for $79.99 which is the amount they charged me. I immediately called them and told them about the coupon they had missed and they said they would take care of it and get my refund to me. I have sent over 15 emails, been on over 5 phone calls and had 4 on line chats and they all promised to get my refund to me shortly Well its 02/16/2018 and I still have not received my refund. And to top it off the blanket had a big barcode over my husbands face and I was told it would be corrected and it hasn't been done.
Product_Or_Service: personalized blanket
Order_Number:
Billing Adjustment I would like to get the amount I owed refunded to me and I would like the blanket redone with the bar code removed from in front of my husbands face.
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we have investigated your issue and have found the following issue:
. We can see that when purchasing the product from our website, the voucher was not applied which is why you have paid $ 79.99 but this amount was refund on the 3/9/2018 after we manually redeemed your voucher.
. Regarding the barcode in the middle of the blanket, we would like to let you know that this barcode was added by yourself when processing the order as we have check the file that you send us (please see picture attached).
We know that mistake happen, therefore as a commercial gesture, we have decided to offer you with a free replacement. We would kindly request you to log in into your account and start a new project, then contact us when the project in the basket. We will then login into your account and finalise the order. We will as well escalate this order in our production team and attach the quicker postage service that we offer to it.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate everything and would love to have a new blanket. I do not know how I added the bar code.But I accept responsibility for the mistake. Thank you for getting my refund to me. I hope to do more business in the future since we have resolved the issue.
Sincerely yours
Christmas Gift - Package arrived damaged. Noone will respond to request for refunds. Difficult to communicate with anyone.
Christmas Gift - Package arrived damaged. Noone will respond to request for refunds. Difficult to communicate with anyone. Image is of very poor quality.
Full Refund as well as shipping and handling fees.
Dear Mr ***, we are extremely sorry for the length of time this has taken for your complaint to be resolved. To confirm we are filing for an urgent refund to be processed back in to the original card your order was submitted from today. Please allow a maximum of 5 days for the full amount of $24.93 for order number *** to be cleared. Once again we are extremely sorry for the delay and all the inconvenience caused.
Best Wishes,
Printerpix
I purchased a*** voucher for Printer Pix and was unable to redeem my voucher because the website did not work. I tried multiple browsers and never got it to work. I reached out to*** in an attempt to get a refund and was told they were unable to refund my purchase even though the transaction was less than an hour old. Complete waste of time and money.
I placed my order on November 14, 2017 and was to receive it within 12 business days. It has not been shipped after 3 months!
I placed my order on November 14, 2017, at 6:37 AM, using a prepaid Groupon and my*** account for $6.95 shipping costs. My order (#***) was to ship within 12 business days. After 3 months and more than 12 phone calls from me, I still haven't received my order. The company claims to have returned the shipping costs to my*** account, which is totally false! Every time I call them, I receive the same response, "I spoke to my supervisor and your order will be expedited and your shipping costs will be refunded". None of that has happened!
I want to receive the product that I purchased more than 3 months ago (since the statement says that it would ship in approximately 12 business days). I also want the shipping costs returned, since the company claims that they have already done that!
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can on our system is that your parcel has been delivered on the 22/02/2018 at 8:00 pm:
Tracking number: ***
Courier Company: ***
Link: ***
However, we do understand that such delays in unacceptable which why we have decided today to refund you the $6.95 that you paid for your shipping and handling fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
Do not buy from*** or use this website. I ordered my Valentine's gift three weeks ago and it still hasn't arrived. There's no status or whatsoever. I contacted the company and they kept saying it's in production. After a couple emails back and forth, they stopped answering. So I have no gift for my Valentine :( I regret not checking Revdex.com for their reviews prior, they have 1 out of 5 stars...
The customer service is well below average. I have purchased two *** recently for the site. The codes needed to be activated by Printerpix before they could be used. I was able to get the live chat to work for the first ***. The representative took care of the issue but was very inattentive and took a long time to respond in the chat.
I bought the second *** over two weeks ago. I have been trying to get in touch with them almost every day in order to activate the code so I can complete my purchase. The live chat doesn't work on their website and I never got a response to my email. I have called about ten times and stay on hold for 45-60 + minutes with no answer. After an hour, the line goes silent and disconnects.
The product I ordered three weeks ago is still in production and hasn't shipped. I am beyond frustrated with how unprofessional this company has been. I am unable to complete my order and unable to get any help from Printerpix. I will never do business with this company again. The break you get using a *** isn't worth it.