Printerpix

I'll save you from reading yet another "can't believe these guys are still allowed to practice business" post and say - believe them all.
What I will comment on is that the (twice) damaged photo print happened to be a Christmas present for my husband - a picture of our dog who passed last year. So the whole thing has turned into an ongoing 'salt in the wound' topic. I'm over it and am giving up on trying to get them to make it right.

I was overcharged for shipping and told I would receive a refund in December 2017. It's now March 12, 2018 and I still have not received it.
I bought 4 vouchers for photo calendars through ***. The shipping prices on the listing were different from those on the Printerpix website. I contacted Printerpix and was told there was a glitch with the website and that I should pay the higher shipping rate and the difference, $20, would be refunded to me. The refund has never been processed.

I have contacted them many, many times since then and I am always told the issue has been escalated to the "accounts department" and should be receiving my refund in 24-48 hours.

Most of the correspondence has been through email so I have record of all of this, though I haven't been able to attach the emails to this form. Is there a way to forward the emails to Revdex.com?

Company won't refund me for undelivered product, took a month to get items that did come! NOT 15 days!
Ordered two metal canvas prints, (terrible quality, unsellable in retail shop), they came 16 days late and incomplete. I asked them about it and they said they'd send it. Even though I asked for a refund since I had to buy the item in town. I've reached out 4 times since then and am now being ignored.

Failed to refund me my canceled order. Had to submit a fraud claim through ***. Printerpix stills owes me $60.00 of the refund. Received damaged
Purchased a total of 3 ***. One of the *** codes didn't work. Reached out several times via emails. And many many phone calls to customer service. I was told 3 separate times that they were reactivating the code to wait 24 hours for use. Never was able to utilize the code on their website. I received only one product it was damaged, reached out to them they replaced it with an even more damaged picture. I haven't received my second order ... several weeks later. I am out of a total of $400

Extremely poor process in creating product and virtually non-existent help!
Strongly urge not to do business with this company!
First attempt to put two pictures on two puzzles went awry with very little help; web site not functioning properly. Live chat was no help. Over an hour wait for phone help. Because I wanted the puzzles, dumb me, I tried again the next day and was successful but not without much extra maneuvering through their non-user-friendly website. A month later, the puzzles arrived and are nothing special but for $9.98/set of two - ok...but certainly not for all of the extreme frustration involved in creating and getting them.
Now, charge statement indicates two amounts billed for items I did not purchase. After 40-minute phone wait today, a foreign-speaking male voice over a badly mal-functioning phone line that crackled so hard my husband could hear it in the next room was saying something - I heard only every third word he said or so - about shipping; we were discussing that and then the dial tone. Disconnected! Totally dissatisfied with this company. My credit card company is removing one of the $11.98 charges; I see no way I owe either but am satisfied they will take at least the one amount off of my statement.

My friend ordered some magic mugs from them since 2/19! Untill now I haven't gotten any news about my mugs! Today is the 12th business day already!
My friend purchased a voucher from *** in order to buy some magic mugs to me! Afterwards she bought the mugs on Printerpix on 2/19. She chose the standard shipping method so according to the website it should take 5 days for production and 4-8 for the shipping. According to the fine print on *** it should be maximum 12 business days totally for the mugs to be delivered to me. When it has been like 3 business days, the status on the order was still on 25 % ( it said preparing for production), she chat to a customer service rep and this person told her that he has escalated the issue and they should produce it soon. 2 days later the status on the order was still the same, she chat to another customer rep again and this person said that he has escalated the issue and asked her to wait 3 more days. Sometimes things got delayed so she was fine with it. When it was 2/28, she couldn't wait anymore, she checked on Printerpix *** in order to write a complaint on social media so the company could process the order quicker. She saw so many complaint regarding shipping time on Printerpix *** page and on *** recent review. She was terrified and sent a message to Printerpix. None answer and she needed to post on *** in order for the company to send reply to her. Printerpix finally replied her in pm. After a few conversations, Printerpix customer service rep kept telling her that they have escalated the issue, pushed the production team but they didn't know when I should get the mugs. She was so angry and sad as she doesn't mind about the money but the mugs were special gifts to me. She chat to *** 3 times, one said she should wait tills the 12th business day as stated in the fine print before doing any action, the other told her that a specialist should investigate the issue and the third said to her that she should contact Printer pix directly as *** can't do anything further (this was the recommendation she got today on the 12th business day when chatting to ***). She was really so angry today when checking the status on her order again because it was still on 25% (preparing for production). Even me gets super angry as well when seeing her doing so much because the mugs are special gifts she wants to send to me. She couldn't wait anymore and posted another comment of Printerpix asking when the order is. She even wrote a review on trustpilot and warned other who got harmed filing a complaint to Revdex.com and FTC. We never got any reply on Printerpix regarding our order but I saw that my order status is on 50 % (order in production) but still no news when the mugs will be shipped!
My order number is *** and I ordered on 2/19 and today is already the 12th business day since my friend purchased it!

Product ordered on 2/16/18, spoke with 2 reps indicating order was shipped and today another said it hadn't completed I just want my money back
I ordered 2 magic mugs on 2/16/18, email confirmation indicates that mugs would ship within 12 business days, I have placed 3 calls to customer service and gotten 3 different responses, after going back and forth with the 3 gentleman and being refused a supervisor multiple times, I spoke with a third person (sharaloth) who indicated that my order had not even been through production. At this point I would just like my money back. Order number

Was shown I would be charged $19.99 for shipping. Actually charged $299.00 and they have yet to refund the money.
After having issues using a voucher with this company they finally fixed that issue to where I could apply that to my purchase. I was then shown I would be charged $19.99 for shipping. When I looked at my bank account they actually charged me $299.00! I have contacted them multiple times and keep being told "few more days" but they will not tell me when I will get my money back.

First print messed up replacement taking over 2 weeks to ship
I purchased a 20" x 16" Metal Print when I received it a month later it had a bunch of flaws. Printer Pix told me they would send a new print out in 5-7 days. I have contacted them a few times past the 7 days and they said oh give us a few days. After doing some research this company has numerous complaints (566)about them with the Revdex.com. I'm wanting a full refund from them. ORDER No:

I had purchased a $16.99 coupon for a hardcover 100 page photo book. When I began creating the book, the website said that I had purchased a 20 page
I purchased the coupon online on 12/4/17. Order number was ***. The site clearly stated that it was for a 100 page book and I still have the email stating that. The site is very difficult to use and I have had to contact customer service for a few instructions and wait a day or two for a response. When I saw that I had actually received a 20 page book, I tried to contact customer service via the 888 phone number (3/7/18) and was on hold for 20 min. and disconnected. I called again and was on hold for a long time and again disconnected. I finally got through and spoke to a woman from India who said that the computer system was slow and I was on hold again. She confirmed that my book was not 100 pages, but 20 pages. I asked to speak to a supervisor or someone in the U.S. as she confirmed that she was speaking from India. She said that I wouldn't be able to speak to a manager or someone in the U.S. and asked if I wanted a refund. Since I had no other option, I agreed in frustration. I had already spent hours putting the book together and am now losing all of that work. The customer response time is very long and my experience with this company was very bad. I will never purchase anything from them again and would warn other consumers not to as well. I am wondering if I will ever see the refund as I didn't even get an email confirmation.

Unable to contact customer service. Products took a month ship. Damaged once received.
Purchase Date: 1/29/18
Amount charged: $36.92
ORDER NUMBER: 62373859
Products: 6, 10x10 photo canvas'

Hi,

I have been trying for over a month now to get a hold of someone from support to help with an order that I had placed back in January.
The problem is, is that it is past the shipment window (10-12 business days) that is listed on their website in which I was suppose to get my order. I have called their support number MULTIPLE times and have "Waited for the next available representative" for over 20 minutes each phone call, one totally over 35 min, until I eventually hung up in knowing that no one is there to take my call. I have taken all screenshots on my phone as proof as to how long I have waited on hold in hopes to contact someone to talk to about my order.
It took a month to finally receive an order status/update saying that it is shipping out. When I use the tracking number they attached to the email, FedEx says that it is not valid and the package could not be traced.
It is INSANE that I have been charged $28 in shipping alone.

When my products finally arrived on 3/5/18, there are multiple that were damaged (picture peeling off the canvas already).

There is still no one returning my call to get a refund.

I am very unhappy with how impossible it is to get a hold of someone from their support staff. This company is a fraud just taking peoples money.

This site is very difficult to use. Often the commands do not work, e.g. remove an item at check out. The beach towel item does not work. When I contacted customer service I was told I needed to change my browser. I am so frustrated with this site, I am going to trash my $50.00*** coupon which I paid $10.00 for. I will never order from this site again. BEWARE!

I have ordered through PrinterPix twice. The first one went well, and was a great product which is why I ordered the other 2. I placed my order in November and STILL Have not received the order for the 2nd one. I have multiple emails and phone calls and am getting the same response that it has been elevated but still no blankets. I would like both refunded. Ticket numbers ***, ***, ***, ***, ***. Yes, I have contacted them multiple times! Thank you!

The product vouchers purchased in 12/2017 do not work or include the items as promised. Numerous attempts to contact the company have failed.
On 12/5/2017 I purchased eight (8) product vouchers totaling $189.92 for the following items:

1 - 8.5x11" hard cover photo book $16.99
2 - 11.7x16.5" set of 5 wall calendars $49.99
3 - 14x11" set of 3 metal prints $42.99
4 - 10x7" set of 3 metal prints, 3 vouchers $59.97 ($19.99 each set of three)
5 - 8x6" hard cover photo books, 2 vouchers $19.98 ($9.99 each)

My order number is #***.

I verified with customer service via email what my shipping charges would be as some of the vouchers were for multiple items (the calendar voucher, for instance, was for a 5-pack and each of the vouchers for metal prints were for a 3-pack). Beckie with the Printerpix Social Interaction Team assured me that some of the items, specifically the calendars, included free shipping but that others, such as the sets of metal prints, would be shipped as one item, so the shipping charge would be the same as a single print. I have attached a PDF copy of my email conversation with Beckie.

Since 2/7/2018 I have tried calling several times (but never got through) and have emailed the company more than a dozen times because when I try to check out using the voucher codes provided, the shipping fees are multiple times what I was promised and/or there are shipping charges when there should be none.

One of the 8x6" photo books that I ordered on 2/15/2018 for my daughter has just finally arrived, but the calendars I ordered on 2/24/2018 show they are still in production when I log into my account on the Printerpix website. I did pay the shipping charge of $12.95 for the calendars even though I had been told that the shipping costs were included and I sent multiple emails to the company beforehand telling them that I would like a credit for the shipping charges paid but that after spending countless hours creating calendars that were set up to begin on March 1, I was stressed about getting them ordered and distributed to the family members that I had offered to make these calendars for. My calendar order (Order #***) still shows as being 'In Production' on the Printerpix website.

But for the erroneous shipping charges and failure to respond to all attempts at communication, I had been ready, willing and able to proceed with my order for the metal prints and even the books, but I have lost all confidence in the company. The only replies I have received from the company after my initial exchange with the Printerpix Social Interaction Team have been what appears to be computer generated or automated emails that do not address the issues that I have inquired about.

My remaining six (6) unused vouchers expire on 3/9/2018. I have even tried asking the company to extend the time to use the vouchers while this matter is being resolved, but I have had no response to those emails either.

I am asking for a full refund for the remaining unused vouchers ($129.94) and the shipping charges for the calendars ($12.95), for a total of $142.89.

Your assistance with this matter would be greatly appreciated.

Subject company has not corrected and fulfilled my order which was paid in full. Ongoing issue since December 2017.
I placed an order (order # ***) from this company on 5 December 2017 (coupon code***). The order was for 10 personalized, 11.7" x 16.5" Wall Calendars. I paid a total of $79.92 including shipping and handling. Since I am living overseas, the order was to be shipped to my families residence in the USA where I would be for Christmas 2017. When I arrived in the US on 22 Dec 2017, I received my package (unopened), the package only contained one calendar, which had damage to it. I e-mailed the company on 23 Dec 2017, informing them of the error and damage. After approximately one week of not getting a response, I called their customer service and was directed to e-mail the company pictures of the one calendar I did receive along with the damage. The customer service rep stated it would not be a problem to send me the additional nine calendars I was supposed to have. On 3 Jan 2018, I sent the e-mail along with two photos. On 6 Jan 2018, I received two e-mails from the company stating they created a ticket # (***) for my query, and my request has been received and is being reviewed by support staff. On 10 Jan 2018, I received another e-mail from the company apologizing for the delay and currently (at that time) experiencing very high volumes. On 31 Jan 2018, I e-mailed the company asking for an update on my order; I received another automated response that my request has been received; nothing further. On 2 March 2018, I e-mailed the company again telling them I still have not gotten a response on the status of my order, letting them know I still want my order fulfilled and also expect a refund. To this, I have not yet received any response.

On 2/8/18 I made 2 orders with Printerpix using *** & paid via ***. The orders for a total of 15 Photo Magic Mugs were never fulfilled.

On 2/8/18 I made two orders with Printerpix using *** coupons and I paid via ***. The orders were for 10 Magic Photo Mugs and for 5 Magic Photo Mugs for a total of 15.

All mugs had the same design.

I have emailed Printerpix 3 times. I have not received the mugs and I've not heard anything from them concerning my order.

Here is what I have from Printerpix:
10 mugs Order Confirmation
Thank you for your order with Printerpix. Your order number is***

5 mugs Order Confirmation
Thank you for your order with Printerpix. Your order number is ***

My *** account shows that:

I sent a payment of $29.95 USD to Treasured Photo Gifts
([email protected])
Five Magic Photo Mugs

I also sent a payment of $50.00 USD to Treasured Photo Gifts
([email protected])
Ten Magic Photo Mugs

Shipping address - confirmed
***

My *** account shows that both coupons were used on the same date of 2/8/2018
On 2/8/18 I made two orders with you using *** coupons and I paid via ***.

The orders were for 10 Magic Photo Mugs and for 5 Magic Photo Mugs for a total of 15.

All mugs had the same design.

As of today, 2/28/18 I have not received the mugs and I've not heard anything from you concerning my order.

Here is what I have from you;
10 mugs Order Confirmation
Thank you for your order with Printerpix. Your order number is***

5 mugs Order Confirmation
Thank you for your order with Printerpix. Your order number is ***

My *** account shows that:

I sent a payment of $29.95 USD to Treasured Photo Gifts
([email protected])
Five Magic Photo Mugs

I also sent a payment of $50.00 USD to Treasured Photo Gifts
([email protected])
Ten Magic Photo Mugs

Shipping address - confirmed
***

My *** account shows that both coupons were used on the same date of 2/8/2018

Waiting nearly 2 months for my item to be shipped- I've contacted business on 5 different occasions, and each time I'm told different things.
I placed an order for photos on 1/10/2018. As of today, 3/5 the order shows "in production" online. However, I've spoken to Printerpix reps 5 time over the past 2 months, and each time they promise me that it will be sent, and it never is. I was told weeks ago, that it was complete and needed to be shipped, then 2 weeks ago told that it was labeled wrong and would be shipped out immediately. I contacted them again last week and they said they would "expedite the order" once again. Each time I told the rep that I was told the exact thing before, and have yet to receive my item.
I requested a refund weeks ago, and they refused. I requested a refund again last week, considering it had been almost 2 months and the photos hadn't even been printed (according to online info). They refused to give me a refund and cancel the order. At most they offered a 50% refund but I haven't received a refund or an email stating this will happen.
It's clear to me that the reps are not telling the truth so I don't know what exactly is going on.

Inferior delivery & customer services.
I have received three shippments that have been damaged due to improper packaging of 20x30 metal prints.

I placed an order in Dec. for 3-20x30 metal prints and when they were received in Jan.the three prints were damaged. A second set of prints were shipped in Feb. to replace the damaged order received in Jan. and they were damaged (Please see the attached documents).
I have called their customer service in India spending 1-3 hours on the phone!
You cant have Customer Service return a call because they are in India and the business is
in the US. So they don't really care! Their only way of communication to a callback is by email.
Because of their inferior services I wont to cancel all services with a refund of all outstanding vouchers which total $340.79.
Please see the attached supporting documents.

Vouchers # *** $107.93
Vouchers # *** $117.92
Vouchers #*** $10.00
Vouchers #*** $49.97
Vouchers # *** $54.97
Total $ 340.79

This complaint is against both location.

Order never fulfilled, company refuses to give me a refund.
I ordered a calendar as a Christmas present on 12/5/17. I hadn't received any shipping confirmation by the week before Christmas so I called customer service and they told me that the order hadn't even been started so I asked for a refund so that I could find another present for my Grandma. They refunded me the shipping costs of $5.99 but haven't refunded me for the actual calendar, which was $6.99. I've called almost a dozen times and each time they promise that the refund is being expedited but I have never received any kind of refund. Not to mention that each time I've called in, the wait time has been 40 minutes before anyone even answers the phone. I just want my money back for the product that I never received.

Shipping Fee Order #: 62241195
Actual Calendar Order #: 62196705

I ordered 2 blankets, they never got shipped, I canceled and asked for a refund, haven't gotten the refund, and now they won't answer any emails.
I ordered 2 blankets from printerpix in December 12th. About a month later I canceled my order and asked for a refund. They complied and emailed me saying I would get a refund on shipping and to talk to *** about my voucher refund. I talked to *** and they have to get the okay from the company to give me a refund, and they haven't done that so *** won't refund me, AND they never refunded my shipping and have stopped replying at the email and twitter account that I interacted with them before on and they are still posting so clearly ignoring me. *** keeps emailing me apologizing for the delay but this is insane. Like they have legitimately stopped replying to a customer and are withholding her money even though I haven't gotten a damn thing from them.