Printerpix

Absolutely terrible. Customer service is non-existent.

I purchased Living Social deals for this seller. Their policy states they ship within 2 weeks of ordering. After 1 month, I contacted them requesting a status of my order. I never heard anything. Was kept endlessly on hold but never speaking to anyone. No reponses to my emails. I didn't receive my orders until I opened claims through PayPal.

I went back to this seller with one more Living Social deal. The item arrived damaged. I contacted the seller. 5 days later I did receive an email response requesting photos of the item. It has now been well over a month since the initial order and notification of damaged goods. I have followed up with them 4 times. Nothing. No replacement, no email, no nothing.

ORDER AT YOUR OWN RISK.

I purchased two Living Social voucher codes for Photo books for Printer Pix. I spent many many hours making the books, but their site would not allow my purchase to go through. I have tried relentlessly to contact them for one week, both by telephone and email. As of today, nothing has been resolved. and my vouchers have expired. I am at my witts end with this company. They will not answer their phone. I have tried countless times to call them and stayed on the line for more than 25 minutes each time. The money I paid is nothing compared to the hours spent making the books which I needed for gifts. My wasted time is priceless! I would never purchase another thing from this company. Living social should not be endorsing them on their site, and neither should Groupon or any other company. I wish I had read all the complaints before I purchased my vouchers. I assumed Living Social would have done their homework before putting Printer Pix out there for innocent consumers to purchase from them.

I have been waiting on a replacement for my defective items since February 7, 2018, and have still not received it!
I purchased two items from this company on Jan 29, 2018, and received said order on Feb 6. I immediately contacted Printerpix to let them know I was not satisfied with the quality of my items. I attached pictures of the items, and was told they would reprint and send me two new blankets. I have been going back and forth with them since then, and the Printerpix rep always tells me it will be shipped within a few days. I still have not received my replacement items!

I ordered three of their custom mugs. There was a deal on *** that I took advantage of. While the mugs themselves were inexpensive with shipping it came out to about $30.00. I thought it would be $30.00 well spent until my mugs arrived today. I will be transparent and say that there was a warning at checkout that let me know that two of my images were lower resolution so they may appear pixelated. I was prepared for that. I received three black mugs basically. I can see the vague shadow of an image like a transparency has been laid over it. What I can see isn't pixelated at all but you cannot make out the images. They don't even resemble what was shown in the preview. I can't believe I waited 30 days. I have already had a negative experience with their customer service the two times I have spoken to them. They are disorganized, take forever to get back to you and will just straight up lie. I am super unhappy with my experience with this company. I wish I had read the over 200 negative reviews before I purchased these mugs.

My complaint seems to add up with all the others I have read. I placed an order 3 weeks ago for a Christmas gift and still have not seen it. The status bar on the website says my order is still only 25% complete. I placed my order well before the cut off date for Christmas delivery. I have called several times only to be left on hold way too long. I have emailed several times with no resolution. I am extremely disappointed not only because I am out of a Christmas gift, but the fact that I cannot speak to anyone at this company regarding my order. I would NOT recommend this company.

Terrible company, terrible customer service. Never got my mug and never got a response from them. Had to ask living social for a refund. Do not use

This is a terrible business with terrible service and products. Your products will be cheap, arrive broken, ship weeks after promised. Your emails will go unreturned and their phones are not answered. Do not even consider using them.

Photo album came out blank and printerpix told me I have to pay and re-order even though I uploaded all the pictures.
I received photo album package and it was empty album. I contacted printerpix and wrote them an e-mail but no response. I chatted few days later about this issue and printerpix told me some one will contact me soon. But no one did. I chatted again and they told me I did not uploaded pictures. I uploaded 40 pictures and I can still see them. I asked printerpix if they check they album before going out to customers? They said no. How can they guarantee their print quality without checking...They are just non-sense. Don't waste any money with them. They told me to I have to re-order and re-pay for everything including S&H charges. lol...

TERRIBLE, disgusting, sg of a business. if only I spent the time writing my review as ive spent with them simply trying to receive my item and now in the situation trying to receive my ALREADY PROCESSED refund working 17 days ago. I cannot believe this business has not been shut down on fraud. its a shame, they take innocent peoples money and you wont here for them in months. it has been almost two months since my order and hardly any activity on the status of ANYTHING. please please please read reviews all over on this place and refrain yourself from even spending pennies with them.

Used a Groupon deal for xmas cards, website was hard to navigate and get card done. When they arrived the front was fine but the printing on back was illegible.Very disappointed. Trying to use site to get 40 free prints and have not been able to get it done, site keeps going to other items and not saving prints. Going back to [redacted].

I am still waiting for a refund for an order that was cancelled back on January 15th. It is impossible to get in touch with someone from this company via phone or online chat. Every time that I have been able to get in touch with someone, I am told the same thing. My refund is a priority and they will move my request up to the top of their refund requests. I would not recommend this company for the simply reason that I am going on waiting 3 months for a refund of a product that I never even received. Their customer service is laughable.

I placed my order with Printerpix on Feb. 19. All that arrived was an empty box. After several emails and calls, I have yet to receive the order.
Order Number: ***
Customer Service Ticket #: ***

I placed an order for a photobook on Feb. 19. The order was supposedly sent on Feb. 27. When the order arrived, it was a sealed empty box - clearly never had anything in it. I spoke to a representative on the phone who requested an email describing the issue and including picture of the shipping label. I sent the email (after digging the empty box out of the trash) and received no response. I followed up with another email and received only an automatic reply with the ticket number (above). After several days, I called again. After several extended holds and being disconnected without even speaking with a representative, I finally reached a different rep. I asked to speak with a supervisor, and he assured me someone would call the following day. That never happened, and I have still not received any call or email nearly 2 weeks later. That representative also purportedly placed my "replacement" order - #*** - but again, I received no confirmation or other communication. Printerpix has charged my *** credit card for the shipping of the product, as well as the upcharge for high-end photo paper. I called again today, and after a 45 minute hold, was again hung up on after I calmly explained my problem. This is, without question, the worst customer service experience I have ever had. This company is a complete fraud.

I ordered 2 canvases and only received 1. I received emails claiming the issue was resolved and it would be shipped but nothing in 3 months.
Order #: *** Last email I received:

Natalie (Printerpix USA)

Jan 23, 09:20 GMT

Dear Sheree,

Thank you for confirming the shipping address.

I would like to inform you that I have successfully submitted the request for the re-dispatch of your order.

We will now review the files of your order, as to what has been produced as per your inquiry. In most cases, a reprint will be shipped out to you within 5-7 business days. We will be in touch if the issue is out of the ordinary.

Once again, we sincerely apologize for the inconvenience caused, whilst we move one step closer to resolving the matter.

Thank you for being a valued customer.

I have not received the item, nor have I been successful in reaching anyone - no one answers the phone or responds to emails at this point. If sending the item isn't an option, I want a refund.

This a fraud business. I had two bad experiences with the service by printerpix. First, there customer support is terrible. Call center makes you wait for hours and do not respond at all. The options on phone number are wisely set in loop so caller will end up in same unanswerable situations. Their chat support person clearly told me that he is handling several chants so he cannot respond (in my case 20mins , no response). Their website is terrible. Somehow I could order two prints and received one wrong photo in mail. Now I am trying to get my own photo for , but all ways to contact this business is terrible. This is the worst business I have ever seen.

Did not receive 2 of the 4 items paid for. the 2 items I did receive were defective. Requested numerous action to be taken.
Orders
*** and *** only came with one blanket when it was ordered for 2. I called
and received orders*** and *** as redistributed orders to receive the
additional blankets. Requested they just refund all money and send
me a return shipping label to return the only two of the
four ordered that I received. Provided images of damaged items. Have received RED#'s on 3 occasions and the orders have never been received nor a refund processed.

Contacted on the date items were received 12/12, 12/19, again on 12/20, again on 12/30, again on 1/2/18 in chat. After receiving the 3rd RED#'s I waited and contacted again on 2/24, no response, and again on March 10th. I received only 3 responses that they were redistributed, but items ordered Dec 3rd still have not been received.

I ordered 2 blankets on November 30, 2017 and when I received them one was wrong. I have been calling and emailing since then.
I ordered 2 blankets on November 30, 2017. When I received them one was wrong. I have emailed them and called them continually for months. I did what they wanted me to and I keep getting the run around and am told that I need to send more information. I continue to do this and they still say it is not enough information. My order number is ***. The last person I talked to was
Sebastian M and I received a new ticket #(***) for my query. I don't know what else to do about this.

I ordered from them February 6th have yet to see any of my product. I emailed several times and they continue to say they cannot refund me any money.
I ordered February 6th haven't received anything. I bought a Groupon for there services but still had to pay shipping. I want them to give me back all my money. I have called. Emailed. And they only say they cannot refund my money and will send my product as soon as possible. I told them I don't need it anymore and it will end up in the trash. I want whatever money they can give me because I don't want them to hold a dollar for there ridiculous business.

DONT WASTE YOUR TIME AND MONEY!
I ordered a canvas for a client. it came damaged. I tried to contact the company through e-mail live chat and phone. I was on the hold for 47 minutes before I got anyone. was transferred to the manager and was assured a new canvas would be sent ASAP/ that was 3 weeks ago. still no canvas. no response to my e-mails

Item not received. Refund for shipping not given. Very bad customer service.
order #*** purchased through ***.I ordered a customized blanket from Printerpix. *** has been notified and has refunded the money I paid through them. I started placing calls to Printerpix after Christmas 2017 when my package did not arrive. It was a Christmas gift for someone special. I did not record dates and times of phone calls unfortunately. I called about three different times and got a different rude representative each time. The representatives are not friendly, and are very condescending. They said that my zip code was listed as *** and the package was returned to them because it could not be delivered. My zip is ***. They basically said it was my fault because I put the wrong zip. I argued that I know my zip code and it was their error and to re ship my blanket. They said I would have to pay shipping again. I already paid them 19.99 to ship a light blanket, so I didn't think I nshould have to pay more. One person would tell me they had my blanket there and could re ship with the fee, and one person would say they did not have my blanket there and to call the post office. I did call the post office and they confirmed it was sent back to Mary Florida. I called again and asked for a supervisor. Of course none were available, and they would have one call me back. I waited three days and no call back. I called them back and asked for a supervisor. He was rude from the start and would not budge on the fact that I the customer used the wrong postal zip code and that's why it was sent back to Printerpix. He didn't offer anything to try and resolve the problem. He also stated that they did not have my blanket there. On 1/3/2018 I made my first email to Printerpix. I was getting so upset with the phone calls because of their rudeness. I received a request number (***) and said it would be reviewed. On 1/7/2018 they sent me a general email saying their volumes were high at this time of the season and a checklist of things to do (not pertaining to my problem). I returned an email that day saying it was not helpful to me and I needed them to read my email again. on 1/8/2018 I received an email from Rose R. She apologized for the inconvience and said she sees the parcel was returned to them and she had processed a refund and to wait 7 to 14 business days to receive it. One 1/13/2018 I received a survey from the company asking how satisfied I was. I replied that I was not happy and had still not received my refund. I got an email on 1/17/2018 from David saying he would look in to it.David emailed me on 1/22/2018 saying there was no such note from Rose saying a refund was issued. On 1/23/2018 David said he had processed a refund and to wait 7 to 14 business days for it.On 2/12/2018 I emailed David and said I had not recived a refund yet. On 2/16/2018 I received an email from Vijay saying that he has "escalated this to higher ups" and I would receive my refund very shortly.On 2/21/2018 my daughter receved an email (it was her groupon accct that I ordered the blanket through so I guess that's where they got her email address.) Ihad only used my email when communicating with Printerpix. It was from Sam M. (the same rude supervisor I dealt with on the phone at the beginning.He gave me a new ticket number (***) He stated that "I would need to inform you that the email verification was failed due to the incorrect address for the order" He attached a picture of the invoice showing the incorrect zip. I returned an email stating that I did not use the wrong zip they did. I tried to email him again but no return emails, no refund, and no blanket. The refund they would have to issue me is the 19.99 shipping amt, since *** refunded me what I paid for the blanket.

I ordered a *** for purchase of 8 blankets for Christmas presents, website stopped working, spent more than 15 mins x 20 trying to get ahold of
Ordered *** in August for 4 sets of 2 mink like 30x40 photo blankets. Cannot get anyone to answer phone. Went in to website to complete order, shut down while designing, sent email 11/2/2017 got reply stating could take 3 business days to get in touch with someone. Received standard reply, sent a total of 6 emails, with no helpful response, only cookie cutter response. Spending more than 15 minutes on hold for customer service more than 20 times. I am currently on hold for 20 minutes during my lunch and no one answers. HORRIBLE practices. My Christmas presents were ruined and I had already told kids about them. I feel I am owed not only price paid, but my time spent trying to track these people down.