I purchased two Living Social voucher codes for Photo books for Printer Pix. I spent many many hours making the books, but their site would not allow my purchase to go through. I have tried relentlessly to contact them for one week, both by telephone and email. As of today, nothing has been resolved. and my vouchers have expired. I am at my witts end with this company. They will not answer their phone. I have tried countless times to call them and stayed on the line for more than 25 minutes each time. The money I paid is nothing compared to the hours spent making the books which I needed for gifts. My wasted time is priceless! I would never purchase another thing from this company. Living social should not be endorsing them on their site, and neither should Groupon or any other company. I wish I had read all the complaints before I purchased my vouchers. I assumed Living Social would have done their homework before putting Printer Pix out there for innocent consumers to purchase from them.
Absolutely terrible. Customer service is non-existent.
I purchased Living Social deals for this seller. Their policy states they ship within 2 weeks of ordering. After 1 month, I contacted them requesting a status of my order. I never heard anything. Was kept endlessly on hold but never speaking to anyone. No reponses to my emails. I didn't receive my orders until I opened claims through PayPal.
I went back to this seller with one more Living Social deal. The item arrived damaged. I contacted the seller. 5 days later I did receive an email response requesting photos of the item. It has now been well over a month since the initial order and notification of damaged goods. I have followed up with them 4 times. Nothing. No replacement, no email, no nothing.
I have been waiting on a replacement for my defective items since February 7, 2018, and have still not received it!
I purchased two items from this company on Jan 29, 2018, and received said order on Feb 6. I immediately contacted Printerpix to let them know I was not satisfied with the quality of my items. I attached pictures of the items, and was told they would reprint and send me two new blankets. I have been going back and forth with them since then, and the Printerpix rep always tells me it will be shipped within a few days. I still have not received my replacement items!
Desired Outcome
I would like to receive replacement items for the two blankets I ordered.
Printerpix Response
• May 18, 2018
Dear ***,
First and foremost, we wish to apologize for not responding to your initial enquiry. We can only imagine the frustration caused to your past experience with us. Despite the length of time passed, we truly wish to make things right by you.
The replacement order "***" has been shipped on the 5/12/18 with the following tracking information's:
Tracking number:***
Courier Service: ***
Link: ***
Can you kindly let us know if you have received the item so we can assist you further.
From looking in to your account we can see you were in touch with a representative, but no further notes to a refund was processed. Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided today to refund you the $29.99 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
We vow to provide extraordinary service to make things right by you. if you need any help or assistance, a senior member of our support team will be at hand throughout the entire process.
My complaint seems to add up with all the others I have read. I placed an order 3 weeks ago for a Christmas gift and still have not seen it. The status bar on the website says my order is still only 25% complete. I placed my order well before the cut off date for Christmas delivery. I have called several times only to be left on hold way too long. I have emailed several times with no resolution. I am extremely disappointed not only because I am out of a Christmas gift, but the fact that I cannot speak to anyone at this company regarding my order. I would NOT recommend this company.
I ordered three of their custom mugs. There was a deal on *** that I took advantage of. While the mugs themselves were inexpensive with shipping it came out to about $30.00. I thought it would be $30.00 well spent until my mugs arrived today. I will be transparent and say that there was a warning at checkout that let me know that two of my images were lower resolution so they may appear pixelated. I was prepared for that. I received three black mugs basically. I can see the vague shadow of an image like a transparency has been laid over it. What I can see isn't pixelated at all but you cannot make out the images. They don't even resemble what was shown in the preview. I can't believe I waited 30 days. I have already had a negative experience with their customer service the two times I have spoken to them. They are disorganized, take forever to get back to you and will just straight up lie. I am super unhappy with my experience with this company. I wish I had read the over 200 negative reviews before I purchased these mugs.
This is a terrible business with terrible service and products. Your products will be cheap, arrive broken, ship weeks after promised. Your emails will go unreturned and their phones are not answered. Do not even consider using them.
TERRIBLE, disgusting, sg of a business. if only I spent the time writing my review as ive spent with them simply trying to receive my item and now in the situation trying to receive my ALREADY PROCESSED refund working 17 days ago. I cannot believe this business has not been shut down on fraud. its a shame, they take innocent peoples money and you wont here for them in months. it has been almost two months since my order and hardly any activity on the status of ANYTHING. please please please read reviews all over on this place and refrain yourself from even spending pennies with them.
Printerpix Response
• Apr 16, 2018
Dear Matt C,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We've tried our best to help you by sending you a replacement and that shipping cost was refunded during the time for the delay.
Please be advised that a refund of $ 64.70 has been processed on 3/28/2018 which is exactly two days after this review was posted.
Our sincere apologies for any inconvenience caused.
We hope that your query was answered.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Used a Groupon deal for xmas cards, website was hard to navigate and get card done. When they arrived the front was fine but the printing on back was illegible.Very disappointed. Trying to use site to get 40 free prints and have not been able to get it done, site keeps going to other items and not saving prints. Going back to [redacted].
Photo album came out blank and printerpix told me I have to pay and re-order even though I uploaded all the pictures.
I received photo album package and it was empty album. I contacted printerpix and wrote them an e-mail but no response. I chatted few days later about this issue and printerpix told me some one will contact me soon. But no one did. I chatted again and they told me I did not uploaded pictures. I uploaded 40 pictures and I can still see them. I asked printerpix if they check they album before going out to customers? They said no. How can they guarantee their print quality without checking...They are just non-sense. Don't waste any money with them. They told me to I have to re-order and re-pay for everything including S&H charges. lol...
Desired Outcome
I like to get refund or pictures print out right way.
Printerpix Response
• Apr 09, 2018
Revdex.com CASE#: ***
Dear***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we would like to let you know is that, having checked your account, we can see that it was an empty (blank) one that was send to us to be printed. Which means that we cannot offer you a replacement as it will come out the same.
However, we do understand that mistake happen and as a commercial gesture, we have decided to offer you to do your project again. Please look forward for our emails regarding this offer, so we can let you know how to process this order. We will then escalate this order in our production and attach the quickest postage service that we offer to it.
Our sincere apologies for the inconvenience caused.
If you have any questions, please do not hesitate to contact us as we are always here to help.
I am still waiting for a refund for an order that was cancelled back on January 15th. It is impossible to get in touch with someone from this company via phone or online chat. Every time that I have been able to get in touch with someone, I am told the same thing. My refund is a priority and they will move my request up to the top of their refund requests. I would not recommend this company for the simply reason that I am going on waiting 3 months for a refund of a product that I never even received. Their customer service is laughable.
Printerpix Response
• Apr 10, 2018
Dear Ashley R
,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We do understand that such delays in unacceptable which why would like to let you know that a refund of $29.59 has been processed on the 3/28/2018.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
This a fraud business. I had two bad experiences with the service by printerpix. First, there customer support is terrible. Call center makes you wait for hours and do not respond at all. The options on phone number are wisely set in loop so caller will end up in same unanswerable situations. Their chat support person clearly told me that he is handling several chants so he cannot respond (in my case 20mins , no response). Their website is terrible. Somehow I could order two prints and received one wrong photo in mail. Now I am trying to get my own photo for , but all ways to contact this business is terrible. This is the worst business I have ever seen.
Printerpix Response
• Mar 26, 2018
Dear Mr Chetan V
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can see from our previous conversations is that order *** has been incorrectly received. You have contacted us on the 03/22/2018 via email and as discussed a replacement has been processed on the exact same date.
Please keep the following order number for further information in the future: ***.
As a commercial gesture, we have decided to escalate you order in our production and attach the quicker postage service that we offer to it.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided on today to refund you the $9.95 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
Customer Response
• Apr 01, 2018
PrinterPix Team,
Thank you for your reply.
After waiting for a week, I have not received my item yet.
The order refernce you provide above is incorrect and do not show up in my account and no way to find and track on your website.
You said you returned shipping charges but it's still not credited to my account.
I placed my order with Printerpix on Feb. 19. All that arrived was an empty box. After several emails and calls, I have yet to receive the order.
Order Number: ***
Customer Service Ticket #: ***
I placed an order for a photobook on Feb. 19. The order was supposedly sent on Feb. 27. When the order arrived, it was a sealed empty box - clearly never had anything in it. I spoke to a representative on the phone who requested an email describing the issue and including picture of the shipping label. I sent the email (after digging the empty box out of the trash) and received no response. I followed up with another email and received only an automatic reply with the ticket number (above). After several days, I called again. After several extended holds and being disconnected without even speaking with a representative, I finally reached a different rep. I asked to speak with a supervisor, and he assured me someone would call the following day. That never happened, and I have still not received any call or email nearly 2 weeks later. That representative also purportedly placed my "replacement" order - #*** - but again, I received no confirmation or other communication. Printerpix has charged my *** credit card for the shipping of the product, as well as the upcharge for high-end photo paper. I called again today, and after a 45 minute hold, was again hung up on after I calmly explained my problem. This is, without question, the worst customer service experience I have ever had. This company is a complete fraud.
Desired Outcome
The product is a photobook, which took several hours to plan out. I just want the book delivered, and feel it is appropriate that the shipping be expedited at this point as opposed to the 15-20 day period they usually take.
Printerpix Response
• Mar 23, 2018
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We can see on our system is that your order "Replacement *** "has been dispatched on the 3/22/2018,
Please note that it can take up to 5 business days to receive the parcel. If you do not receive the item by the time, please contact us so we can assist you further.
Regarding the shipping fees, we do understand that such delays are unacceptable which why we have decided on today to refund you the $8.95 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
I ordered 2 canvases and only received 1. I received emails claiming the issue was resolved and it would be shipped but nothing in 3 months.
Order #: *** Last email I received:
Natalie (Printerpix USA)
Jan 23, 09:20 GMT
Dear Sheree,
Thank you for confirming the shipping address.
I would like to inform you that I have successfully submitted the request for the re-dispatch of your order.
We will now review the files of your order, as to what has been produced as per your inquiry. In most cases, a reprint will be shipped out to you within 5-7 business days. We will be in touch if the issue is out of the ordinary.
Once again, we sincerely apologize for the inconvenience caused, whilst we move one step closer to resolving the matter.
Thank you for being a valued customer.
I have not received the item, nor have I been successful in reaching anyone - no one answers the phone or responds to emails at this point. If sending the item isn't an option, I want a refund.
Desired Outcome
I want the product I purchased.
Printerpix Response
• Mar 23, 2018
Dear Sheree ***
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What I can see on our systems is that the 2nd canvas that you have ordered with us has been classified as "Quality Cancellation". Which means that the file that you have uploaded and finalized online was not large enough to fit on our canvas.
Please, we kindly request you to make sure that when editing the canvas please try and fill up space as any blank left on the canvas will be scanned by our system, otherwise please change the size of the frame. For any "Quality Cancellation" projects, we always send an email to our customers informing them of the issue and offering them a new voucher to use on the website.
Please look forward to our emails, as we would send you all the information's about the new order that you will need to place along with the new voucher code.
We will escalate this order in our production team and attach the quicker postage service that we offer to it.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
Customer Response
• Mar 30, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
First, the "quality cancellation" justification for why my order was never sent is simply false. Not only was the image above the quality requirements, but I never received any such email they "always send." In fact, I received emails in January claiming the order was ready to be shipped out - so which is it?
Furthermore, I have not received any information about placing a new order, or any communication from Printerpox directly for that matter. In other words, outside of this Revdex.com communication, no progress whatsoever has been made toward a solution.
Printerpix Response
• May 14, 2018
Document Attached***
Dear Ms.,
We are extremely sorry for the delay in getting this matter resolved. Originally we emailed you on the 1/11/2018 advising you about the quality cancellation, please find enclosed a screenshot of this communication to your email address.
To confirm we have sent you a new email today advising you on the next steps, to get a replacement order produced and shipped out to you.
Did not receive 2 of the 4 items paid for. the 2 items I did receive were defective. Requested numerous action to be taken.
Orders
*** and *** only came with one blanket when it was ordered for 2. I called
and received orders*** and *** as redistributed orders to receive the
additional blankets. Requested they just refund all money and send
me a return shipping label to return the only two of the
four ordered that I received. Provided images of damaged items. Have received RED#'s on 3 occasions and the orders have never been received nor a refund processed.
Contacted on the date items were received 12/12, 12/19, again on 12/20, again on 12/30, again on 1/2/18 in chat. After receiving the 3rd RED#'s I waited and contacted again on 2/24, no response, and again on March 10th. I received only 3 responses that they were redistributed, but items ordered Dec 3rd still have not been received.
Desired Outcome
I would like payment in full refunded for the items. 29.99 for order ***. 29.99 for order ***. These were the shipping costs only. I would like the cost of the *** Vouchers I purchased and used for these specific Printerpix items. The cost of the *** purchases were 26.00 for order *** and 29.99 for order ***. Total cost 115.97
Printerpix Response
• Mar 27, 2018
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided today to refund you the $26.99 (***) and $26.99 (***) = $ 53.98 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Regarding the vouchers that you bought on ***, we will recommend you contact *** to get these vouchers refunded and if you need help regarding these refunds we can assist you further, you will need to contact us at [email protected].
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
Customer Response
• Mar 29, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
The amounts paid for shipping do not match. Please see attachments. These are screenshots from order confirmations I received after each order. I appreciate the offer of $53.98 refunded, but I would like all shipping I have paid refunded for a total of $59.98. Only shipping is shown as the vouchers purchased from *** were used. You can see this amount in the discount portion of the order. I have also been working with *** on refunding amounts paid for the *** vouchers I used in these purchases per recommendation of Printerpix complaint response.
Printerpix Response
• May 18, 2018
Dear ***,
Thank you for your email,
We are extremely sorry for any misunderstanding but a correct amount of $ 29.99 x2 were refunded on the 4/4/18 with the following transaction ID:
***
Our sincere apologies for any inconvenience caused.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
I ordered 2 blankets on November 30, 2017 and when I received them one was wrong. I have been calling and emailing since then.
I ordered 2 blankets on November 30, 2017. When I received them one was wrong. I have emailed them and called them continually for months. I did what they wanted me to and I keep getting the run around and am told that I need to send more information. I continue to do this and they still say it is not enough information. My order number is ***. The last person I talked to was
Sebastian M and I received a new ticket #(***) for my query. I don't know what else to do about this.
Desired Outcome
I just want them checked out because this is not how you do business. I tried to call several times and received the message that the number was no longer in service
Printerpix Response
• Mar 19, 2018
Dear Ms.,
We are extremely sorry for the severe delay in resolving this issue for you. Rest assured we are going to do everything to make this right by you.
Without further ado, we are going to go ahead and process a refund request for the order that has unfortunately arrived incorrect. A refund for the amount of $29.99 will be cleared back in to the original account your payment has been taken from, within 3-5 business days.
Also, to confirm we are sending out a replacement blanket on an expedited delivery service to reach you as soon as possible. Please look out for an email as soon as this has been dispatched. If you have any further enquiries you wish to discuss further, please do not hesitate to get in touch with our support team.
Best Wishes,
Printerpix Team
DONT WASTE YOUR TIME AND MONEY!
I ordered a canvas for a client. it came damaged. I tried to contact the company through e-mail live chat and phone. I was on the hold for 47 minutes before I got anyone. was transferred to the manager and was assured a new canvas would be sent ASAP/ that was 3 weeks ago. still no canvas. no response to my e-mails
I ordered from them February 6th have yet to see any of my product. I emailed several times and they continue to say they cannot refund me any money.
I ordered February 6th haven't received anything. I bought a Groupon for there services but still had to pay shipping. I want them to give me back all my money. I have called. Emailed. And they only say they cannot refund my money and will send my product as soon as possible. I told them I don't need it anymore and it will end up in the trash. I want whatever money they can give me because I don't want them to hold a dollar for there ridiculous business.
Desired Outcome
Would like money back from my expense from my *** voucher and what they owe me. They falsely promoted with a great retailer and now they can't even get a refund from Printerpix.
Printerpix Response
• Mar 22, 2018
Dear***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can on our system is that your parcel is has been delivered on the 17/03/2018 at 10:04 am.
Tracking number: ***
Courier Company: ***
Link***
However, we do understand that such delays in unacceptable which why we have decided today to refund you the $4.99 that you paid for your shipping and handling fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Mar 24, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
I received them after cancelling more than once the order. And must say they are extremely poor quality! They went straight to the trash. I paid $45 and $7.99 for them and paid twice shipping of $4.99. I want more money back. You have stupid customer service and poor quality work. Your apologies make no sense as genuine as they may be.
Customer Response
• Mar 30, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
You clearly don't read the messages. I paid shipping twice. I want a refund for the second shipping. And 48.50 for the whole order! Please don't make me more *** off than I already am. This is why everything is through the Revdex.com now.
Printerpix Response
• May 18, 2018
Revdex.com CASE#: ***
Dear ***
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration caused regarding your Wedding Invitation Card purchase *** & 62385301, which was severely delayed in production.
To confirm your refund of $9.98, was processed on the4/4/18 , with the transaction I.D. being *** & ***
Regarding your voucher redeemed, *** & *** if you have not yet received your credit or refund from them directly, please let us know so we can pursue this further.
Also, in addition we would like to offer you a free personalised product from our gift section. All you will need to do is browse through the items listed and select the one that appeals to you the most - with absolutely no charges applied as shipping and handling will also be free. We also completely understand you may not be interested right now, however please consider this a potential gift for yourself, or anyone dear to you throughout the seasonal year.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
I was overcharged for shipping and told I would receive a refund in December 2017. It's now March 12, 2018 and I still have not received it.
I bought 4 vouchers for photo calendars through ***. The shipping prices on the listing were different from those on the Printerpix website. I contacted Printerpix and was told there was a glitch with the website and that I should pay the higher shipping rate and the difference, $20, would be refunded to me. The refund has never been processed.
I have contacted them many, many times since then and I am always told the issue has been escalated to the "accounts department" and should be receiving my refund in 24-48 hours.
Most of the correspondence has been through email so I have record of all of this, though I haven't been able to attach the emails to this form. Is there a way to forward the emails to Revdex.com?
Desired Outcome
The $20 refund I am owed.
Printerpix Response
• Mar 20, 2018
Dear *** ,
On behalf of Printerpix, we extend our sincere apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We are extremely sorry for this issue as we do understand your concern. I can confirm you that a refund of $20.00 has been processed on the 03/14/2018 which is exactly a day after this case has been opened. Can you please confirm us that you did receive a refund of $20.00?
Our sincere apologies for any inconvenience caused and for this late reply as such delay is unacceptable.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Customer Response
• Mar 22, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
It is ridiculous that it took 3 months and I only received the refund after I filed a complaint through the Revdex.com. Yes, I received the $20. I would like to know what "necessary measures" are being taken to make sure this never happens again? Because the links on the *** offers (https://www.***) still has different shipping rates than your website. This is from the *** page: ***
This is from your website:
***
It doesn't look fixed to me, so I'd like to know specifically what you have changed to make sure this doesn't continue to happen?
Thank you.
Company won't refund me for undelivered product, took a month to get items that did come! NOT 15 days!
Ordered two metal canvas prints, (terrible quality, unsellable in retail shop), they came 16 days late and incomplete. I asked them about it and they said they'd send it. Even though I asked for a refund since I had to buy the item in town. I've reached out 4 times since then and am now being ignored.
Desired Outcome
Refund of shipping cost and wall hanger costs!
Printerpix Response
• Mar 20, 2018
Dear *** ,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We are extremely sorry for what happen as we do understand your frustration about the delay in your order. We would like to kindly offer you to do your project again or confirm us the project on your account is ready to be printed with us as I think that's what you would prefer to do. Please let us know if you are willing to accept our offer.
As a commercial gesture, we will then escalate this order into our production team for this order to be dispatched quickly and attach the quicker postage service that we offer to it.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided today to refund you the $19.95+ $5.99 for the wall hanger = £ 25.94 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
I purchased two Living Social voucher codes for Photo books for Printer Pix. I spent many many hours making the books, but their site would not allow my purchase to go through. I have tried relentlessly to contact them for one week, both by telephone and email. As of today, nothing has been resolved. and my vouchers have expired. I am at my witts end with this company. They will not answer their phone. I have tried countless times to call them and stayed on the line for more than 25 minutes each time. The money I paid is nothing compared to the hours spent making the books which I needed for gifts. My wasted time is priceless! I would never purchase another thing from this company. Living social should not be endorsing them on their site, and neither should Groupon or any other company. I wish I had read all the complaints before I purchased my vouchers. I assumed Living Social would have done their homework before putting Printer Pix out there for innocent consumers to purchase from them.
Absolutely terrible. Customer service is non-existent.
I purchased Living Social deals for this seller. Their policy states they ship within 2 weeks of ordering. After 1 month, I contacted them requesting a status of my order. I never heard anything. Was kept endlessly on hold but never speaking to anyone. No reponses to my emails. I didn't receive my orders until I opened claims through PayPal.
I went back to this seller with one more Living Social deal. The item arrived damaged. I contacted the seller. 5 days later I did receive an email response requesting photos of the item. It has now been well over a month since the initial order and notification of damaged goods. I have followed up with them 4 times. Nothing. No replacement, no email, no nothing.
ORDER AT YOUR OWN RISK.
I have been waiting on a replacement for my defective items since February 7, 2018, and have still not received it!
I purchased two items from this company on Jan 29, 2018, and received said order on Feb 6. I immediately contacted Printerpix to let them know I was not satisfied with the quality of my items. I attached pictures of the items, and was told they would reprint and send me two new blankets. I have been going back and forth with them since then, and the Printerpix rep always tells me it will be shipped within a few days. I still have not received my replacement items!
I would like to receive replacement items for the two blankets I ordered.
Dear ***,
First and foremost, we wish to apologize for not responding to your initial enquiry. We can only imagine the frustration caused to your past experience with us. Despite the length of time passed, we truly wish to make things right by you.
The replacement order "***" has been shipped on the 5/12/18 with the following tracking information's:
Tracking number:***
Courier Service: ***
Link: ***
Can you kindly let us know if you have received the item so we can assist you further.
From looking in to your account we can see you were in touch with a representative, but no further notes to a refund was processed. Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided today to refund you the $29.99 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
We vow to provide extraordinary service to make things right by you. if you need any help or assistance, a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
My complaint seems to add up with all the others I have read. I placed an order 3 weeks ago for a Christmas gift and still have not seen it. The status bar on the website says my order is still only 25% complete. I placed my order well before the cut off date for Christmas delivery. I have called several times only to be left on hold way too long. I have emailed several times with no resolution. I am extremely disappointed not only because I am out of a Christmas gift, but the fact that I cannot speak to anyone at this company regarding my order. I would NOT recommend this company.
I ordered three of their custom mugs. There was a deal on *** that I took advantage of. While the mugs themselves were inexpensive with shipping it came out to about $30.00. I thought it would be $30.00 well spent until my mugs arrived today. I will be transparent and say that there was a warning at checkout that let me know that two of my images were lower resolution so they may appear pixelated. I was prepared for that. I received three black mugs basically. I can see the vague shadow of an image like a transparency has been laid over it. What I can see isn't pixelated at all but you cannot make out the images. They don't even resemble what was shown in the preview. I can't believe I waited 30 days. I have already had a negative experience with their customer service the two times I have spoken to them. They are disorganized, take forever to get back to you and will just straight up lie. I am super unhappy with my experience with this company. I wish I had read the over 200 negative reviews before I purchased these mugs.
Terrible company, terrible customer service. Never got my mug and never got a response from them. Had to ask living social for a refund. Do not use
This is a terrible business with terrible service and products. Your products will be cheap, arrive broken, ship weeks after promised. Your emails will go unreturned and their phones are not answered. Do not even consider using them.
TERRIBLE, disgusting, s
g of a business. if only I spent the time writing my review as ive spent with them simply trying to receive my item and now in the situation trying to receive my ALREADY PROCESSED refund working 17 days ago. I cannot believe this business has not been shut down on fraud. its a shame, they take innocent peoples money and you wont here for them in months. it has been almost two months since my order and hardly any activity on the status of ANYTHING. please please please read reviews all over on this place and refrain yourself from even spending pennies with them.
Dear Matt C,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We've tried our best to help you by sending you a replacement and that shipping cost was refunded during the time for the delay.
Please be advised that a refund of $ 64.70 has been processed on 3/28/2018 which is exactly two days after this review was posted.
Our sincere apologies for any inconvenience caused.
We hope that your query was answered.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Used a Groupon deal for xmas cards, website was hard to navigate and get card done. When they arrived the front was fine but the printing on back was illegible.Very disappointed. Trying to use site to get 40 free prints and have not been able to get it done, site keeps going to other items and not saving prints. Going back to [redacted].
Photo album came out blank and printerpix told me I have to pay and re-order even though I uploaded all the pictures.
I received photo album package and it was empty album. I contacted printerpix and wrote them an e-mail but no response. I chatted few days later about this issue and printerpix told me some one will contact me soon. But no one did. I chatted again and they told me I did not uploaded pictures. I uploaded 40 pictures and I can still see them. I asked printerpix if they check they album before going out to customers? They said no. How can they guarantee their print quality without checking...They are just non-sense. Don't waste any money with them. They told me to I have to re-order and re-pay for everything including S&H charges. lol...
I like to get refund or pictures print out right way.
Revdex.com CASE#: ***
Dear***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we would like to let you know is that, having checked your account, we can see that it was an empty (blank) one that was send to us to be printed. Which means that we cannot offer you a replacement as it will come out the same.
However, we do understand that mistake happen and as a commercial gesture, we have decided to offer you to do your project again. Please look forward for our emails regarding this offer, so we can let you know how to process this order. We will then escalate this order in our production and attach the quickest postage service that we offer to it.
Our sincere apologies for the inconvenience caused.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I am still waiting for a refund for an order that was cancelled back on January 15th. It is impossible to get in touch with someone from this company via phone or online chat. Every time that I have been able to get in touch with someone, I am told the same thing. My refund is a priority and they will move my request up to the top of their refund requests. I would not recommend this company for the simply reason that I am going on waiting 3 months for a refund of a product that I never even received. Their customer service is laughable.
Dear Ashley R
,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We do understand that such delays in unacceptable which why would like to let you know that a refund of $29.59 has been processed on the 3/28/2018.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
This a fraud business. I had two bad experiences with the service by printerpix. First, there customer support is terrible. Call center makes you wait for hours and do not respond at all. The options on phone number are wisely set in loop so caller will end up in same unanswerable situations. Their chat support person clearly told me that he is handling several chants so he cannot respond (in my case 20mins , no response). Their website is terrible. Somehow I could order two prints and received one wrong photo in mail. Now I am trying to get my own photo for , but all ways to contact this business is terrible. This is the worst business I have ever seen.
Dear Mr Chetan V
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can see from our previous conversations is that order *** has been incorrectly received. You have contacted us on the 03/22/2018 via email and as discussed a replacement has been processed on the exact same date.
Please keep the following order number for further information in the future: ***.
As a commercial gesture, we have decided to escalate you order in our production and attach the quicker postage service that we offer to it.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided on today to refund you the $9.95 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
PrinterPix Team,
Thank you for your reply.
After waiting for a week, I have not received my item yet.
The order refernce you provide above is incorrect and do not show up in my account and no way to find and track on your website.
You said you returned shipping charges but it's still not credited to my account.
How would you explain this experience to me?
Sincerely,
Annoyed customer
I placed my order with Printerpix on Feb. 19. All that arrived was an empty box. After several emails and calls, I have yet to receive the order.
Order Number: ***
Customer Service Ticket #: ***
I placed an order for a photobook on Feb. 19. The order was supposedly sent on Feb. 27. When the order arrived, it was a sealed empty box - clearly never had anything in it. I spoke to a representative on the phone who requested an email describing the issue and including picture of the shipping label. I sent the email (after digging the empty box out of the trash) and received no response. I followed up with another email and received only an automatic reply with the ticket number (above). After several days, I called again. After several extended holds and being disconnected without even speaking with a representative, I finally reached a different rep. I asked to speak with a supervisor, and he assured me someone would call the following day. That never happened, and I have still not received any call or email nearly 2 weeks later. That representative also purportedly placed my "replacement" order - #*** - but again, I received no confirmation or other communication. Printerpix has charged my *** credit card for the shipping of the product, as well as the upcharge for high-end photo paper. I called again today, and after a 45 minute hold, was again hung up on after I calmly explained my problem. This is, without question, the worst customer service experience I have ever had. This company is a complete fraud.
The product is a photobook, which took several hours to plan out. I just want the book delivered, and feel it is appropriate that the shipping be expedited at this point as opposed to the 15-20 day period they usually take.
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We can see on our system is that your order "Replacement *** "has been dispatched on the 3/22/2018,
Tracking number: ***
Courier company: ***
Link: ***s=***
Please note that it can take up to 5 business days to receive the parcel. If you do not receive the item by the time, please contact us so we can assist you further.
Regarding the shipping fees, we do understand that such delays are unacceptable which why we have decided on today to refund you the $8.95 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
I ordered 2 canvases and only received 1. I received emails claiming the issue was resolved and it would be shipped but nothing in 3 months.
Order #: *** Last email I received:
Natalie (Printerpix USA)
Jan 23, 09:20 GMT
Dear Sheree,
Thank you for confirming the shipping address.
I would like to inform you that I have successfully submitted the request for the re-dispatch of your order.
We will now review the files of your order, as to what has been produced as per your inquiry. In most cases, a reprint will be shipped out to you within 5-7 business days. We will be in touch if the issue is out of the ordinary.
Once again, we sincerely apologize for the inconvenience caused, whilst we move one step closer to resolving the matter.
Thank you for being a valued customer.
I have not received the item, nor have I been successful in reaching anyone - no one answers the phone or responds to emails at this point. If sending the item isn't an option, I want a refund.
I want the product I purchased.
Dear Sheree ***
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What I can see on our systems is that the 2nd canvas that you have ordered with us has been classified as "Quality Cancellation". Which means that the file that you have uploaded and finalized online was not large enough to fit on our canvas.
Please, we kindly request you to make sure that when editing the canvas please try and fill up space as any blank left on the canvas will be scanned by our system, otherwise please change the size of the frame. For any "Quality Cancellation" projects, we always send an email to our customers informing them of the issue and offering them a new voucher to use on the website.
Please look forward to our emails, as we would send you all the information's about the new order that you will need to place along with the new voucher code.
We will escalate this order in our production team and attach the quicker postage service that we offer to it.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
First, the "quality cancellation" justification for why my order was never sent is simply false. Not only was the image above the quality requirements, but I never received any such email they "always send." In fact, I received emails in January claiming the order was ready to be shipped out - so which is it?
Furthermore, I have not received any information about placing a new order, or any communication from Printerpox directly for that matter. In other words, outside of this Revdex.com communication, no progress whatsoever has been made toward a solution.
Document Attached***
Dear Ms.,
We are extremely sorry for the delay in getting this matter resolved. Originally we emailed you on the 1/11/2018 advising you about the quality cancellation, please find enclosed a screenshot of this communication to your email address.
To confirm we have sent you a new email today advising you on the next steps, to get a replacement order produced and shipped out to you.
Please kindly respond as soon as possible.
Best Wishes,
Printerpix
Did not receive 2 of the 4 items paid for. the 2 items I did receive were defective. Requested numerous action to be taken.
Orders
*** and *** only came with one blanket when it was ordered for 2. I called
and received orders*** and *** as redistributed orders to receive the
additional blankets. Requested they just refund all money and send
me a return shipping label to return the only two of the
four ordered that I received. Provided images of damaged items. Have received RED#'s on 3 occasions and the orders have never been received nor a refund processed.
Contacted on the date items were received 12/12, 12/19, again on 12/20, again on 12/30, again on 1/2/18 in chat. After receiving the 3rd RED#'s I waited and contacted again on 2/24, no response, and again on March 10th. I received only 3 responses that they were redistributed, but items ordered Dec 3rd still have not been received.
I would like payment in full refunded for the items. 29.99 for order ***. 29.99 for order ***. These were the shipping costs only. I would like the cost of the *** Vouchers I purchased and used for these specific Printerpix items. The cost of the *** purchases were 26.00 for order *** and 29.99 for order ***. Total cost 115.97
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided today to refund you the $26.99 (***) and $26.99 (***) = $ 53.98 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Regarding the vouchers that you bought on ***, we will recommend you contact *** to get these vouchers refunded and if you need help regarding these refunds we can assist you further, you will need to contact us at [email protected].
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
The amounts paid for shipping do not match. Please see attachments. These are screenshots from order confirmations I received after each order. I appreciate the offer of $53.98 refunded, but I would like all shipping I have paid refunded for a total of $59.98. Only shipping is shown as the vouchers purchased from *** were used. You can see this amount in the discount portion of the order. I have also been working with *** on refunding amounts paid for the *** vouchers I used in these purchases per recommendation of Printerpix complaint response.
Dear ***,
Thank you for your email,
We are extremely sorry for any misunderstanding but a correct amount of $ 29.99 x2 were refunded on the 4/4/18 with the following transaction ID:
***
Our sincere apologies for any inconvenience caused.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
I ordered 2 blankets on November 30, 2017 and when I received them one was wrong. I have been calling and emailing since then.
I ordered 2 blankets on November 30, 2017. When I received them one was wrong. I have emailed them and called them continually for months. I did what they wanted me to and I keep getting the run around and am told that I need to send more information. I continue to do this and they still say it is not enough information. My order number is ***. The last person I talked to was
Sebastian M and I received a new ticket #(***) for my query. I don't know what else to do about this.
I just want them checked out because this is not how you do business. I tried to call several times and received the message that the number was no longer in service
Dear Ms.,
We are extremely sorry for the severe delay in resolving this issue for you. Rest assured we are going to do everything to make this right by you.
Without further ado, we are going to go ahead and process a refund request for the order that has unfortunately arrived incorrect. A refund for the amount of $29.99 will be cleared back in to the original account your payment has been taken from, within 3-5 business days.
Also, to confirm we are sending out a replacement blanket on an expedited delivery service to reach you as soon as possible. Please look out for an email as soon as this has been dispatched. If you have any further enquiries you wish to discuss further, please do not hesitate to get in touch with our support team.
Best Wishes,
Printerpix Team
DONT WASTE YOUR TIME AND MONEY!
I ordered a canvas for a client. it came damaged. I tried to contact the company through e-mail live chat and phone. I was on the hold for 47 minutes before I got anyone. was transferred to the manager and was assured a new canvas would be sent ASAP/ that was 3 weeks ago. still no canvas. no response to my e-mails
I ordered from them February 6th have yet to see any of my product. I emailed several times and they continue to say they cannot refund me any money.
I ordered February 6th haven't received anything. I bought a Groupon for there services but still had to pay shipping. I want them to give me back all my money. I have called. Emailed. And they only say they cannot refund my money and will send my product as soon as possible. I told them I don't need it anymore and it will end up in the trash. I want whatever money they can give me because I don't want them to hold a dollar for there ridiculous business.
Would like money back from my expense from my *** voucher and what they owe me. They falsely promoted with a great retailer and now they can't even get a refund from Printerpix.
Dear***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can on our system is that your parcel is has been delivered on the 17/03/2018 at 10:04 am.
Tracking number: ***
Courier Company: ***
Link***
However, we do understand that such delays in unacceptable which why we have decided today to refund you the $4.99 that you paid for your shipping and handling fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I received them after cancelling more than once the order. And must say they are extremely poor quality! They went straight to the trash. I paid $45 and $7.99 for them and paid twice shipping of $4.99. I want more money back. You have stupid customer service and poor quality work. Your apologies make no sense as genuine as they may be.
(The consumer indicated he/she DID NOT accept the response from the business.)
You clearly don't read the messages. I paid shipping twice. I want a refund for the second shipping. And 48.50 for the whole order! Please don't make me more *** off than I already am. This is why everything is through the Revdex.com now.
Revdex.com CASE#: ***
Dear ***
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration caused regarding your Wedding Invitation Card purchase *** & 62385301, which was severely delayed in production.
To confirm your refund of $9.98, was processed on the4/4/18 , with the transaction I.D. being *** & ***
Regarding your voucher redeemed, *** & *** if you have not yet received your credit or refund from them directly, please let us know so we can pursue this further.
Also, in addition we would like to offer you a free personalised product from our gift section. All you will need to do is browse through the items listed and select the one that appeals to you the most - with absolutely no charges applied as shipping and handling will also be free. We also completely understand you may not be interested right now, however please consider this a potential gift for yourself, or anyone dear to you throughout the seasonal year.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
I was overcharged for shipping and told I would receive a refund in December 2017. It's now March 12, 2018 and I still have not received it.
I bought 4 vouchers for photo calendars through ***. The shipping prices on the listing were different from those on the Printerpix website. I contacted Printerpix and was told there was a glitch with the website and that I should pay the higher shipping rate and the difference, $20, would be refunded to me. The refund has never been processed.
I have contacted them many, many times since then and I am always told the issue has been escalated to the "accounts department" and should be receiving my refund in 24-48 hours.
Most of the correspondence has been through email so I have record of all of this, though I haven't been able to attach the emails to this form. Is there a way to forward the emails to Revdex.com?
The $20 refund I am owed.
Dear *** ,
On behalf of Printerpix, we extend our sincere apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We are extremely sorry for this issue as we do understand your concern. I can confirm you that a refund of $20.00 has been processed on the 03/14/2018 which is exactly a day after this case has been opened. Can you please confirm us that you did receive a refund of $20.00?
Our sincere apologies for any inconvenience caused and for this late reply as such delay is unacceptable.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
(The consumer indicated he/she DID NOT accept the response from the business.)
It is ridiculous that it took 3 months and I only received the refund after I filed a complaint through the Revdex.com. Yes, I received the $20. I would like to know what "necessary measures" are being taken to make sure this never happens again? Because the links on the *** offers (https://www.***) still has different shipping rates than your website. This is from the *** page: ***
This is from your website:
***
It doesn't look fixed to me, so I'd like to know specifically what you have changed to make sure this doesn't continue to happen?
Thank you.
Company won't refund me for undelivered product, took a month to get items that did come! NOT 15 days!
Ordered two metal canvas prints, (terrible quality, unsellable in retail shop), they came 16 days late and incomplete. I asked them about it and they said they'd send it. Even though I asked for a refund since I had to buy the item in town. I've reached out 4 times since then and am now being ignored.
Refund of shipping cost and wall hanger costs!
Dear *** ,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We are extremely sorry for what happen as we do understand your frustration about the delay in your order. We would like to kindly offer you to do your project again or confirm us the project on your account is ready to be printed with us as I think that's what you would prefer to do. Please let us know if you are willing to accept our offer.
As a commercial gesture, we will then escalate this order into our production team for this order to be dispatched quickly and attach the quicker postage service that we offer to it.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided today to refund you the $19.95+ $5.99 for the wall hanger = £ 25.94 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team