Printerpix

This company should not be allowed to operate. Their customer service is nonexistent. Their website will not operate correctly. I purchased a groupon to be used w this company. It is a complete scam. The cost of the shipping was far more than the value of the product. Compete scam!

No customer support. I waited in the chat box for 5 hours to get help...none. I emailed them...no response. No phone number provided.
Not a secure website.
Not a functioning website (often breaks down).

I ordered a metal print from Printerpix and am extremely displeased not only with the product, but the customer service as well. I have ordered prints on metal from other vendors that have come out beautiful. Rather than a vibrant, clear picture, this metallic sheen was so reflective that it is difficult to make out the photo. After contacting the company, I was instructed that I needed to submit an email along with photos of the product as well as the original image. I also submitted photos of other metal prints I had for comparison. A ticket was issued on Nov 9 acknowledging receipt. Per the company website, the compliant procedure states at the time of receipt acknowledgment, "we will advise you how long it will take to resolve your issue. We will assign you a personal CSR who will be handling your complaint. This person will keep you informed throughout the process." Over the course of almost of month of not hearing anything, I submitted several emails asking for updates, but only received the replies acknowledging receipt. On Dec 6, I called their 888 number and after 22 minutes on hold, got through to a person. He confirmed that my initial email from Nov 9 was received along with the photos, but gave no explanation as to why I heard nothing back. He proceeded to tell me that there is no issue with the product I ordered despite the poor quality (picture attached). I asked to speak to a manager. I was told one is not available. After much prompting, I received the name of the manager. I asked that I have her call me back and provided my contact information. The gentleman informed me that the manager may not call me back as there is nothing wrong with my product. He cited their terms and conditions over and over. I got nowhere with him and hope that despite the lack of follow up on my initial emails, that I will receive a return call from the manager. The lack of customer service is extremely concerning and disappointing, as is the product itself.

Received my order. It was printed wrong and looked terrible. I ordered the blankets in early November for a gift I need for this weekend (December 9th). I reached out to customer service when I received the blankets and sent them a photo. They offered their apologies and I was told it would be taken care of. I have not heard anything since then and just waited in the chat room to talk to customer service again. I was told they will look into it again and can't tell me a delivery date. I am now without a gift for a loved one that I don't see often. Very upset.

I have used Printerpix for 5 different projects (4 photobooks & 1 calendar) over the past several years. I've had to contact customer service numerous times during this period, usually with favorable results and have been generally pleased with the products (except the calendar). I have recommended the company to others in the past but have now told them not to use Printerpix.

I've recently worked on a 50 pp. 12/x12 photobook and have spent hundred of hours on it. I had 2 copies printed (using Groupons) and they were okay and was then working on a somewhat revised copy to order 3 more copies (using Groupons). This was going OK until Thanksgiving weekend when, in the middle of this project, Printerpix changed their photobook "software" (I guess that's what it is called) on their website--without any warning to their customers. Since then I receive an error message when I try to load my project about 70% of the time. When I do get in, I am unable to move photos or textboxes in real time (i.e. a 30 sec. delay so you never know where it is going to end up). Initially in trying to call I either got a busy signal or a message that their system was down. Since then I have talked to 5 different customer service people for about 2 hrs. total, have been told by some that they were sending messages about my problems and that they would be resolved (several times I've been on hold for over 20 minutes before reaching. The last time I was told that it must be my computer or internet connection however I had my sister who worked on this project with me try the same tasks mentioned above (she lives in a different state!!) and she had the same problems so it's not on our end. I have asked the last two times I've called for either a supervisor or a tech support person call me (or at least email me) so we can figure out what the problem is but have had no response. Of course this project was to be Christmas presents and at this rate it will not be done in time--if ever--since I can not finish the project.

HORRIFIC!!!!

Bought a Groupon, got charged THREE HUNDRED DOLLARS anyway (should have been charged THIRTY). They outsource their customer service to people with accents so thick you can't understand them. Called multiple times, emailed multiple emails...no one will get back with you! Having to report it as a fraudulent charge through my bank. DO NOT TRUST THIS COMPANY!!!!

Junaid K is the best customer service agent ever! Very efficient, and very agreeable to work with; saved the day for us all! Also very patient and committed to the task in hand; we can't imagine having a better experience with this company because of Junaid! Love to all, but especially Junaid. Kirsten & Christian :-) :-)

I ordered three blankets in May 2017. One order was fulfilled and sent. The other order was supposed to be sent to my mother for Mother's Day. I live in CA and she lives in MA. She received someone else's blanket. I called and emailed Printerpix to notify them of the error. They asked for a picture. I sent it. Weeks passed. Then months. I have called, emailed and the situation has not been resolved. Last weekend I was informed the blankets are no longer in their system and I need to recreate them! It has been six months, my mother still has someone else's blanket and she does not have the order I submitted and paid for. To think there are two blankets out their with our family pictures on them feels like an invasion of privacy. I certainly do not feels comfortable having received someone else's blanket with their private pictures on it. At this point, I would like a refund AND the two blankets shipped asap. It seems like a simple request and yet I cannot reach anyone in a position of authority to resolve this matter.

Printerpix advertised a set of 5 wall calendars for 34.95. When my order arrived it contained only one.
Order date 11/19/17
Amount $34.95 plus handling
Oder #

Company refuses to deliver my order
On 11/26/17 at 2333hrs I ordered a Mink Touch Blanket (50" x 60"), product code:***. I currently reside in a new residential neighborhood, so my address does not usual verify. However, normally when I call a company, they manually override this as they can verify the address through the ***. The price of the blanket was $109.95 + $19.95 for delivery & handling.

This company refuses to ship the package. I have called this company every day this week, as well as, spoke with a representative via virtual chat. However, nobody will send the package I paid for. I asked for a manager and was advised the company has no supervisors. So in other words, there is nobody else within the company I can complain to other than the 888-322-6733 customer service number.

Ordered picture blanket September 2017. Told that it would be 3-4 weeks for delivery. I still have not received it. The company has stopped contact
I can provide this information at a later time, it is not available to me at this time.

Never received prepaid photobook that was ordered over 7 weeks ago.
Order #*** placed on 10/13/17 for a 40-page, hardcover photo book. This was an offer that I bought from *** for $5.99 (value of $52.95) which was redeemed through the Printerpix website, as required. I entered the *** redemption code upon checkout, which was accepted with no issue and paid an additional $9.99 for s&h. The Printerpix website states the maximum amount of working days until delivery is 21 for US orders. It's been 32 working days. I contacted PrinterPix more than three times via chat and email and keep getting promised the order was escalated and I should receive it soon. They also promised a refund of the $9.99 s&h charge. I've received no refund, and no photo book either.

Printerpix has a terrible, non-navigable website, horrendous customer service and appears to be a dishonest business with little to no responsibility.
I purchased a *** coupon to use for a Printerpix blanket on November 27. I attempted to work on the blanket today (December 1, 2017).

First, I created an account with my email address. I received a confirmation email at 9:33 AM alerting me of my successful user name and password. After saving my project multiple times while logged in, I had to leave the site. Upon trying to log back in, I was alerted that there was no account associated with my email address.

When I tried to chat with Customer Service, the first representative told me to clear my browsing history on Chrome (cookies, cache, etc.) Upon doing so, my log in still did not work. He advised me to try again in 2-3 hours and logged off.

I attempted later to log in, was still unsuccessful. I chatted with two more agents, let them know up front that I was using Chrome and had cleared my browsing history. The first agent asked what browser I was using as if I had said nothing. The second logged off without ever helping me.

I was able to get back into the site through the creation page (no idea why), but my previous project was not there. I attempted to create my project again (I am trying to order a Christmas present and need to do so quickly) and was able to create my project as a guest.

When I went to Check Out, I made a new account but before I could pay, it asked me to log in and again said I did not have an account. Finally, I was able to get in through a creation page again, add the item to my cart, but in my cart and as I was about to pay, I was not able to see my order to ensure it was correct. I checked their fine print (taken from their Terms and Conditions: Before submitting your order, please ensure you are in agreement with the following terms of sale:

Any and all text on your project has been checked for spelling and grammatical errors.
Any and all photos on your project have been cropped, sized and placed exactly as you wish for them to appear.
Please ensure you have selected the correct size of the product you wish to buy.

As such, we cannot be held responsible for any potential misprinting of a photo(s) with poor quality errors or for delivery of a different size of the product than you were entitled to.)

It is inconceivable that I am responsible for my order when I am not able to check it during Check Out. Additionally, I was alarmed upon reading that the company is not responsible for delivery of a different size product than "you were entitled to"!!! I began to get very worried about spending money with Printerpix.

I tried to back up to view my saved order and again was not able to find my project. By this time my project was gone.

I attempted to chat again with an agent (Pamela P), who I informed of my problems with the login, that I had made an account that very morning, that I was using Chrome, that I had cleared my cookies and browsing history, could not see my projects, and could not review my order before placing. In order, she informed me that projects older than 30 days are automatically deleted. I mentioned to her that I'd already told her the account and project was created today. She asked what browser I was using. I mentioned that I had just told her I was using Chrome. She suggested I clear my browsing history. I mentioned that I had already told her I had done that. She suggested (she was the first to apologize) that I wait 2-3 hours and try to log in again.

At this point I am appalled that this site has two of my email addresses, my home address, my *** information (I tried to log in via *** but was unsuccessful using that account when ordering) and God knows what else. I fear that this company will steal and/or sell my information.

I purchased 3 groupons for this company for photo books. I have tried to start my books mulitple times but once you click start project button, I get an error message. I have used many different browsers trying to figure out a solution. I was able to get in once, uploaded all of my photos, saved my project and closed the browser. Tried to go back later to complete the project and not cannot get back in. I keep getting the error message again. I have emailed the company over 12 hours ago and have had no response. Absolutely ridiculous. Make sure you check out their facebook page which is nothing but negative comments. You cannot leave a review on their facebook page either. Wish I would have researched the company more before I bought. So frustrated as these are Christmas gifts!

By far the WORST website I have ever used for printing! I have contacted them directly and Groupon for a refund! The website is so ridiculous you can let even upload the photos you want! They are screwing people over during Christmas season which really takes a certain kind of ***! Do not use!

My wife and I spent over a week trying to upload photos of our 4 children for their annual picture books that we've given them for Christmas each year for the past 6 years. This year, we decided to use Printerpix. After the first two days of uploading over several hundred photos, the website error'd out. After we spent multiple hours refreshing and trying to get our site back up, we decided to call Printerpix directly. We were told that they could see the pictures on their end and that we'd have to start over since we couldn't see them on our end. At that time, we tried to cut our losses short by asking for a $40 refund and would just use Walmart or Walgreens as we have in the past and they told us no. We spent the next 2 days uploading the same photos and the same thing happened. We called Printerpix back and they told us that there was nothing more that they could do for us. After seeing their "F" rating on this Revdex.com site, I think others should know that this company is not out to improve the customer experience but take the customer for a ride. We are very disappointed that companies out there with this level of customer service still exist. We will be telling all of our family and friends about this experience.

Do NOT EVER order from these people. I purchased multiple groupon vouchers for them and they make you order them one by one. The shipping is almost double what you pay for the product. After contacting customer support, their response was - in short - "you should have read the fine print." Learn from my mistake - read the fine print, for that is the domain of shady swindlers. Save your money. Shop elsewhere.

I would NOT recommend Printerpix. Unfortunately, I fell for their Groupon deal for a Mink touch blanket. I had so much difficulty with the website in selecting the product, that I put it aside to figure out another day. It's the same issue everyday! Finally thought that I figured it out, then there was NOWHERE to enter the "coupon code". I had already paid for the "discounted" product. Also, not a secure website. It says 2-3 days to respond to emails. There is no answer or recording at the phone number provided on the website. Never again! I will share my experience with others.

Ordered a customized mug online 11/29/17. Said once you paid for it it would send an email on instructions to customize in 30 minutes. I never got an email on uploading pictures. Instead, two and a half hours later I get an email saying it shipped. I'm going to be furious if I get a blank mug in the mail. I have called and called. No one answers and now says it is a non working number. I cant get through to them. Sent an email said I would get a response in 1 business day. What good is that going to do if it already shipped? This company should not even be in business. It has failed on every level. Will never do business with again!

I ordered 4 photo books on the same day and only received 3. The 4th book arrived almost a week later and it wasn't my book.
I placed my order on Oct 26 for 4 photo books. Delivery was suppose to be in 2 weeks or less. Order numbers are as follows: ***, ***, *** and ***. On Nov 14 I send an inquiry as to where my books were. On Nov 16 I was advised that 3 of the 4 books were shipped out on Nov 15th. The order number *** was delayed, for some reason but I was assured it would be escalated to their production team as a priority. On Nov 21st, I received another book but it wasn't my book. I immediately emailed them about the error but all I have gotten so far is an auto reply. I even sent them a picture of my books and the one that doesn't belong to me. Today I was contacted by someone on Facebook asking if the book they has a picture of was mine and it was. My book is in another state and the one I have wasn't theirs. Printerpix, quite obviously, has issues with getting orders correct and to the right parties. Now, if I want my book in time, I will have to pay that person to send it to me. In the email I sent Printerpix on the 21st, I requested they reprint my book and get to to me ASAP, because it was for a gift and the party is on Dec 1st. If they were to reprint it, time is of the essence because my book will be purged from their system after 1 month, according to the information in their web site.