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Printerpix Reviews (1085)

I Have printed several photo books with printerpix and I am very pleased. The quality is very good and the application is easy to use. The application has several options to make your book interesting. My family loves their books.

Printerpix Response

Hi Keely, we're so glad you like your photo books Keely and we're so happy to have you part as a PrinterPix customer :) If you need anything from us in the future, please let us know at [email protected] and we will be more than happy to assist you :)

I used their photo mug as a Prize that was part of a Raffle Drawing; There were 5 winners and all of the people that received this LOVED IT!!
EXCELLENT place to get things printed at!

Printerpix Response

Hi Dana,

We're so glad the winners loved their mugs! :) Thank you so much for taking the time to leave this review :)

If there's anything you need from us in the future. Please let us know at [email protected] and we will be more than happy to assist you!

A pleasant buying experience. Good communication from courteous professionals and very reasonable delivery time.

Printerpix Response

Hi Susan,

We're so glad you had a great PrinterPix experience! Thank you for taking the time to leave this review :) If you need anything from us in the future, please email us at [email protected] and we will be more than happy to assist you :)

We love our metal print, especially how the light catches our photo and illuminates it with a nice shimmer effect. Great way to present your photo as a gift, looks amazing.

Printerpix Response

Hi Brian, we're extremely happy to hear you love your metal print! :) We love to hear about happy customers. If you need anything from us in the future, please email us at [email protected] and we will happily assist you.

I highly recommend these metal prints. So far,I have at least 10 hung on my wall. Whenever people come over, they notice the metal prints before any of my other photos that are in gorgeous frames. These metal prints have a luster finish to them that makes them seem to glow. If you have precious family photos that you want to preserve I highly recommend you make them into a metal print

Printerpix Response

Hi Diane,
We are so happy to hear you loved your metal prints! :) We love hearing about happy customers.

If there's anything we can do for you in the future, please let us know at [email protected] and we will happily assist you.

Kind regards,

Beckie
PrinterPix

I ordered party invitations through this company. They arrived defective. I tried to have them fix them and resend them but their customer service is lousy and this never happened. It was impossible to get someone on the phone and when I did that person could not help me - I was told to email them. They can take days to respond to emails (they have no sense of urgency - I even told them in one of the emails that I needed them that week), and they just kept asking me to resend an image of the defects over and over claiming they did not receive it. I had to dispute the charges and just email people to come to our party, which is not what I had planned. The whole experience was completely frustrating. I would NEVER recommend using this company and I certainly will never use this company again.

Printerpix Response

Dear Amy,

We're extremely sorry to hear your invitations arrived defective. and you had a bad run in with customer service We would like to make this right for you. We will happily issue you a refund for the invitations you could not use, and also a free gift of your choice from the gift section. If you could please email us at [email protected] with your order number, we will be able to resolve this right away.

Kind regards,

Beckie
PrinterPix

I have never written a bad review before. I am sure Printerpix has great products. BUT the quality doesn't matter if you get someone else's order. How does that happen? I didn't read the reviews until AFTER I bought the Groupon. I was scared when other people were telling their nightmares. Well apparently it happens frequently. I received someone else's blanket. I needed this for this week and now they said it cannot get here in time. I am sick about it. I wish I could include photos so you can see that the blanket ordered was not even similar to the one I received. Unless you have no time limit and don't mind your order getting messed up, do not use this company.

Printerpix Response

Dear Amanda,

We are extremely sorry that you received the wrong blanket. We completely understand your frustration and upset, and we deeply apologize for this. We will happily issue you a replacement, and a free gift of your choice from the gift section. If you could please email me at [email protected] with your order number, we will assist you with getting your blanket and your free gift.

Kind regards,

Beckie
PrinterPix Team

Customer Response

It has now been 2 1/2 weeks since this happened. I have called, emailed, and chatted. They just keep telling me that I will receive an email when the order is sent out. STILL NOTHING. I sent an email back to Beckie with all of the information. I will give a few more days to see if I receive a response and some action from this company. I don't know what to do next, but I will figure it out. I wish I had receive the correct order since it was supposed to be used at a ceremony to honor my daughter. :(

loved the way these metal prints turned out! I ordered two of them: one was a Black and white picture I took and downloaded of a photo from the 1960s, and the other was a recent colored photo of my daughter's engagement. Both of them came out beautiful! The depth of the colors make them seem almost holographic like. I can't wait to give them as gifts!'

Printerpix Response

Hi Lilliana, we're so happy you love your metal prints! We hope your recipients love the gift as much as you do :)

If there's anything we can do for you in the future, please don't hesitate to drop us an email at [email protected], and we will be more than happy to assist you.

Best wishes,

Beckie
Printerpix Team

I ordered an item that they claimed to have shipped. It never arrived. I have filed a claim with the USPS, but the company will do nothing.
I have emailed and called about order #*** numerous. That order was placed toward the beginning of September and was to have been shipped to ***

I was told that the tracking number was*** from DHL. That site shows the product was delivered on 9/12. I can tell you that it was not. On 9/12 we were in the midst of the remnants of a hurricane and no mail was delivered. Per instructions from your *** number, I have filed a claim with the post office. The number of that claim is***.

I have not heard anything from the company regarding what will be done about this.

Desired Outcome

I would like the item that I ordered or at least a refund for all charges.

Printerpix Response

Dear ***,

We are sorry to hear that you have not yet had a resolution. We would like to make this right with you. We have ordered you a re-dispatch, your order number is ***. Again, we extremely apologize that is has taken this long to get this resolved.

If there's anything we can do for you in the future, please don't hesitate to email me directly at [email protected] and I will happily assist you.

Kind regards
Beckie

PrinterPix Team

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
According to the company's customer service reps, this re-order doesn't exist. I have now requested that my bank reverse the charges since every email I have sent regarding this goes unanswered.

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
I checked again today. It was "escalated" again. I don't know who you think you are fooling. You're stealing money and promising things you never deliver. What a joke. I could have printed 50 of this picture and cut them into puzzle pieces faster than I'm getting an honest answer.

Printerpix Response

Dear ***,

We can see on your account, that the replacement order has now been cancelled, and you refund of the money sent to us, has been processed for you.

Could you please confirm this at [email protected] please?

Kind regards
Beckie

My package was sent back to printerpix in error by USPS. Printerpix wants to charge shipping to send it back to me.
I ordered two blankets from PrinterPix's website. These were supposed to be delivered to my home address. Unfortunately, the USPS mail carrier mistakenly marked my home has "vacant" due to a change of address that my sister (who moved out) had applied for. Though the package is addressed to ME (***), the carrier took it back to the post office and rerouted this back to PrinterPix. I have called them several times to request that they ask USPS or FedEx to reroute the package back to me, but they stated they could not do this and that I will be charged for shipping if the package is returned to them. I reached out to USPS via phone, I called FedEx (the original shipper of the package), and I actually went into the USPS office to get this package rerouted to me, but to no avail. This has been incredibly aggravating, as the customer service department has not been helpful in resolving this issue at all.

Desired Outcome

I would like a complete refund for the product I purchased, and I would like my very late product sent back to me at no charge. I feel I have done everything I can over the past two months to resolve this and have been given no other choice but to reach out to the Revdex.com. For my troubles through this very frustrating experience, I would like my money returned to me and the blankets I purchased sent back to the original delivery address.

Printerpix Response

Dear ***,

First and foremost we are extremely sorry that it has taken this long to resolve your query. We can only apologize for this.
We completely understand your frustration and the upset caused by not receiving your blankets and the lack of communication in regards to this.

We would like to finally make this right with you. A refund of $29.99 will be processed, and should be received within your account in the next 7-12 business days. We would also like to send you out your blankets. In order for us to do this, could you please add the blankets to your basket, with the correct address, and let us know when it is in your basket. We will then process that for you free of charge.

We deeply apologize for the inconvenience, and we hope we can turn this around.

Kind regards
Beckie

PrinterPix Team

Customer Response

(The consumer indicated he/she ACCEPTED the response from the business.)
Printerpix is finally resolving the issue. I will receive a refund for the shipping charges and I will be receiving my package soon (I hope). It's unfortunate that I had to reach out to the Revdex.com to get this resolved, but nonetheless it has been taken care of.

I love the design options available through Printer Pix. My canvas came out great!

I placed an order with Printerpix in Aug after purchasing 3 canvases on g***. I hadn't read any reviews on the company until September when I started wondering where my prints were. I contacted the company via phone and was told that my prints would be shipping the following week and that I'd be receiving a tracking number soon. About 5 or 6 days later, I still hadn't received a tracking number,so I contacted the company again this time via f*. After seeing the negative reviews, I was very nervous that I wouldn't receive my prints and if I did, they would be terrible quality. Printerpix responded to my fb message quickly with a tracking number. Delivery took about 4 weeks from ordering. The canvases arrived and are AMAZING! The quality is perfect. I'm so happy with my purchase. I think this company is working hard to turn around and I would recommend them.

Printerpix Response

Thank you so much for taking the time to provide your warm feedback, we sincerely appreciate it Ms. F! Best Wishes, Printerpix Team

Love making books for my kids! A fun way to have their many pics that I take organized and in a book my kids can easily look at also.

Printerpix Response

Dear Megan,

We're so glad you loved your photo books :) We hope you will treasure them for years to come!
If you ever need anything from us in the future, just send us an email at [email protected] and we will be more than happy to assist you :)

Best wishes,

Beckie
PrinterPix Team

I ordered 120 prints on metal and half or more were damaged from shipping and several had draw-scratches on the surface finish. The photo was also not centered, so the logos in the corner were good on some images, but inconsistent. Customer service has been horrible and after 15 or so 45-60 minute wait time calls, I am still waiting on the replacements after 4 months. I will be filing a separate complaint with the Revdex.com since they cannot get back to me or satisfy my shortfall. Horrible service, horrible packing even after the supposedly changed their vendors.

Printerpix Response

Dear Eric,

We are extremely sorry you have not yet received your replacements. We are getting a senior member of management to contact you immediately, to get this resolved.

We deeply apologise for the frustration caused.

Kind regards,

Beckie
PrinterPix Team

I bought gifts. Qty 19, 3 panel metal photo pkg's. 1-Daughter's came out. 6-husbands came out. The rest were bend, scratched, print off. CS = 0 help.
This situation was so bad that even though this happened with the 2016 Christmas gifts I didn't want them to think that they can get away with this treatment of people. I will also complain to Groupon, I have all the receipts with them and order numbers. Customer service was hard to reach and when we did, they said they wouldn't replace. My husband spoke to three different reps and managers. ALL OF THEM BRUSHED HIM OFF. My husbands and our three children had a horrible gifts and this is all that I gave them. The only one that turned out was my daughter's.

They were ordered on behalf and under the names:
***: 1 set of 3 panel's
***: 1 set of 3 panels
***: 1 set of 3 panels
***: 4 sets of 3 panels
*** 2 sets of 3 panels
*** - 1 set of 3 panels (turned out ok)
Only order these order #'

Desired Outcome

I want credit for the panels that were damaged and poor quality. A total of 6 sets of 3 metal art panels.

Printerpix Response

Dear ***,

Firstly, we are sorry it has taken this long for us to resolve this. We are very sorry you are not happy with your prints, and that you had a bad run in with customer service.

We will of course refund you any costs that you have paid to us, PrinterPix which is $29.94. This will be in your account within 7-12 business days.

Again, we're extremely sorry for any inconvenience and frustration caused.

Kind regards,

Beckie
PrinterPix Team

'I have ordered two of these metal prints and they both turned out wonderful. The first picture was taken by me a casual photographer, the other was taken by a professional photographer as part of their engagement photos. Both pictures turned out so well that we used them as part of the reception for their wedding! The quality of the print was exceptional, they look amazing up on the wall.'

Printerpix Response

Dear Bethany,

We're so glad you loved your metal print, and that it was used for such a special occasion! If you ever need anything from us in the future, please let us know at [email protected] and we will be more than happy to assist you and provide you with a special discount for any future orders :)

Best wishes,

Beckie
PrinterPix Team

This picture frame turned out beautiful! It was a picture of me, my sister and my mom before she died. My sister loved it and thought it was beautiful!!

'I LOVE the 40 page hardcover book that I ordered to display our wedding photos. I love that I can place the photos in the order I want them and I could edit them different ways and add wording to the pages. I took the book to a family function and ended up ordering 5 more books because the family loved them just as much as I did. Will always order any special occasion books, photos, and anything else here.'

Printerpix Response

Hi Tanya,

We're so glad you loved your photobook, even much so that you ordered 5 more! We're happy to hear you're a happy customer, if you ever need anything in the future, please don't hesitate to contact us at [email protected] and we will be more than happy to assist you and provide you with a discount code for future orders!

Thanks Tanya!

Best wishes

Beckie
PrinterPix Team

I have bought 8 of these to turn into family yearbooks. I love them and my kids love pulling them off the shelf to look at. They're great for recording and having easy access to memories.

Printer pix is a good company that offers fantastic deals on photo books. I worked with Stafford from customer service this morning and he was great to help me with my dilemma. I do think their graphics for photobooks are too oldschool clip art but again, some great deals.

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