Printerpix Reviews (%countItem)
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Address: 107 Commerce Street, Lake Mary, Florida, United States, 32746
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I paid the coupon fr *** for photo blanket with PrinterPix & ordered the photo blanket on *** site, paid shipping never
got blanket
I placed the order for photo blanket with Printerpix website & paid for the shipping as required on 3/19/2019 but I have never received anything regarding the shipping the blanket to me. Here is my order number "***"
I reached out to customer services by calling the number indicated in the website and talked to customer service. After checking my order, he said he has expedite shipping request and I should received the email confirmation regarding the shipping, but I have received nothing after that. I waited for days until a week, I made another phone and another phone call, total 5 phone call but all I received the same promises and sorry for the inconvenience. I still have not received my blanket. Once time I requested to speak to a supervisor, the customer service told me the supervisor is not available at this time which was 3:00 pm but the customer service told me that the customer service and call center are in India as I can tell the customer service has a very strong accent. I asked for the office address in the US, he said it is in FL and he did not have the address to give me. I started to do more searching and found the email from the headquarter office. So I emailed to this email address "***@***.com" ask when I can receive the blanket. And I got an apology email and said will expedite the shipment for my blanket and I should receive the blanket soon but nothing happen, I continuous to follow up to check on my blanket and received the email from
George *** (Printerpix USA), and again the same old story, he apology for the delay and will expedite to ship the blanket to me but up to now, I have never heard anything and still not received my blanket.
I dispute the shipping cost with my credit card company but *** did not refund me the voucher coupon for this blanket so I did not get the money back on the coupon I paid for this blanket but NEVER GOT the blanket. However, I gave this complained to Living social and let them know what's going on and asked them why they still continue selling the voucher coupon from this company PrinterPix that I paid but NEVER received the Product. They did not respond to me on this.
I feel very upset about this. My credit card give me the refund on the shipping I paid to PrinterPix but the voucher coupon I paid for $29.99 did not get refund by living social.
I would like to know why the do not send me my blanket. What exactly going on?
Revdex.com CASE#: ***
Dear Hao ***,
First and foremost, we wish to apologies for not responding to your initial enquiry. We completely understand the frustration.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can see on our internal system, your order was dispatched on the 6/28/19 with the following tracking informations:
Tracking Number: ***
Shipping Service: ***
Link: https://www.***.com/apps/***track/?action=track&tracknumbers=***&cntry_code=us&language=english
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Horrible customer service. Sends you damaged product. Placed order for 2 kid blankets on 4/1/2019 and today is 6/21/2019 and still no remake received.
I've had a terrible experience with this company. I placed an order for 2 blankets on 4/1/2019, they were for my kids for Easter. The company only made 1 blanket and when it was received it was damaged, a solid 1 inch thick white line on a blue blanket. I sent pictures through email and asked about the other blanket, they forgot to make it and said they will send it out when it was done. I received it 6 weeks later. I have an email from a customer service representative on 5/23/2019 saying they will remake the damage blanket and send it out ASAP. 4 weeks later still no blanket. I called and spoke with an employee today who said they can make the blanket and send it out. I didn't feel like I should be waiting this long for a little kid blanket. It's just ridiculous. So when I received the email on 5/23/19 that they were going to remake the damaged blanket and send it out they never did. At this time I was highly frustrated and asked for a refund. The employee refused to Refund me. I asked to speak to a manager and he said he wasn't allowed to do that, he said they don't take calls. I'm sorry but that is a lie, what manager isn't allowed to take calls, especially when their company messed up really bad. I will never do business with them again and I urge everyone to please save yourself time and frustration and order elsewhere. Luckily I was able to call my bank and dispute the charge. I explained the situation and they were more then happy to help. I just don't understand this companies protocol to help their customers. Horrible company and horrible manners. I have emails back and forth and phone records can prove I've called them at least 4 times over 1 blanket. I spoke to the same employee every single time. This company is based out of lake Mary and I live in DeLand which is about 25 minutes away. I just don't understand why it was taking so long to make the order and ship it out. Their website and email confirmation said please allow 15 business day. It's 6/21/2019 and I placed my order on 4/1/2019. They shouldn't even have a business.
Order number *** I've had a terrible experience with this company. I placed an order for 2 blankets on 4/1/2019, they were for my kids for Easter. The company only made 1 blanket and when it was received it was damaged, a solid 1 inch thick white line on a blue blanket. I sent pictures through email and asked about the other blanket, they forgot to make it and said they will send it out when it was done. I received it 6 weeks later. I have an email from a customer service representative on 5/23/2019 saying they will remake the damage blanket and send it out ASAP. 4 weeks later still no blanket. I called and spoke with an employee today who said they can make the blanket and send it out. I didn't feel like I should be waiting this long for a little kid blanket. It's just ridiculous. So when I received the email on 5/23/19 that they were going to remake the damaged blanket and send it out they never did. At this time I was highly frustrated and asked for a refund. The employee refused to Refund me. I asked to speak to a manager and he said he wasn't allowed to do that, he said they don't take calls. I'm sorry but that is a lie, what manager isn't allowed to take calls, especially when their company messed up really bad. I will never do business with them again and I urge everyone to please save yourself time and frustration and order elsewhere. Luckily I was able to call my bank and dispute the charge. I explained the situation and they were more then happy to help. I just don't understand this companies protocol to help their customers. Horrible company and horrible manners. I have emails back and forth and phone records can prove I've called them at least 4 times over 1 blanket. I spoke to the same employee every single time. This company is based out of lake Mary and I live in DeLand which is about 25 minutes away. I just don't understand why it was taking so long to make the order and ship it out. Their website and email confirmation said please allow 15 business day. It's 6/21/2019 and I placed my order on 4/1/2019. They shouldn't even have a business.
Revdex.com CASE#: ***
Dear Carmen ***,
First and foremost, we wish to apologies for not responding to your initial enquiry. We completely understand the frustration.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that refund on your shipping fee ($29.99) will be processed and cleared back to your account in the next 2-3 working days.
Can you kindly confirm if you have received the second order so we can assist you further with your purchase.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
What I received is not what I ordered and is not what is described on their website.
I ordered a blanket called "30" x 40" Super Soft Cozy Fleece Throw Blanket" on May 31, 2019. My order number is ***. In the description online it states "Soft Touch - Fleece Blanket, made from 100% wonderful super soft touch Faux Fur Fleece". What I received was a thin felt blanket. I can tug on it and it will rip, I can see through it and it is very stiff. Even the pictures they provide online is of a different blanket than I received, thicker and has fleece on the backside. I called and explained the issue. I was told to send pictures of the item to ***@***.com. When I did that I received an email back saying that what they sent is the correct product. I emailed back and told them that it is not and their pictures show something different. Again I received another email stating that they sent the correct item. This is not what I ordered is not what they advertise on their website.
I would like the thick fleece blanket they advertise on their website (that I ordered). I ordered another blanket, order# ***, before I received the first one and I am still waiting to be shipped. I would like to make sure this 2nd blanket is of the quality I ordered.
Revdex.com CASE#: ***
Dear Stephanie ***,
First and foremost, we wish to apologies for not responding to your initial enquiry. We completely understand the frustration.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that one of our senior representative will contact you today in order to assist you to have your issue fixed.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the call from the "Senior representative" who again refused to help in any way. He was the person who admitted to false advertising and said if I want what is in the picture I have to pay for a all new, more expensive blanket.
Revdex.com CASE#: ***
Dear Stephanie ***,
We are sorry to hear your concerns but please be reassured we are here to help.
We kindly request you to send us pictures of the defected blankets you received so we can assist you further with your purchase.
Once again, we truly apologise, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
Who am I supposed to email the pictures to? What is going to happen after I send the pictures? Do I have to go through this whole process again?
Ordered pillows 2.5 months ago and still no communication on potential completion and delivery. Value over $300
I have been emailing this business consistently since April 28th asking MULTIPLE times for update on when the items would complete and deliver. I ordered on April 12 - their website states 10 days to get the items done. Once I started asking, still no updates for when the item would complete and ship. I have had over 26 email exchanges- I often have to email multiple emails before I get a response. And then the response is - sorry you have had to wait so long please be patient we are working on it. I want a date and I want my product!!! I have already missed a birthday for which I wanted an item for. What a terrible business.
At this point, I want a full refund for all the items paid - both from Groupon where I started the process and the business itself. They offered me $9 back from the $30 shipping - I would want a full refund at this point for everything plus the items due to all the time I have wasted emailing and waiting and could have bought another personalized project. I have also let Groupon know how awful it has been
Revdex.com CASE#: ***
Dear Ana ***,
First and foremost, we wish to apologies for not responding to your initial enquiry. We completely understand the frustration.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We are really very sorry for this unforeseen delay. I can understand how frustrating it can be.
Unfortunately, we have had some technical challenges with movement of files
although our system shows they are moving in the printing console, they are stuck at a stage
our tech teams are working day in and day out to fix this asap
We expect this to be printed within 2-3 days and shipped out
as an apology we are upgrading your shipping service
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that a refund on your shipping fee ($29.99) will be processed and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been 5 days since the email and the item is still not shipped out and I still do not see a refund. What's the additional hold up?
Revdex.com CASE#: ***
Dear Ana ***,
We would like to let you know that a refund on your shipping fee ($29.99) was processed on the 6/25/19 with the following transaction ID: ***
Regarding your order, as explained previously, we have had some technical challenges with movement of files
although our system shows they are moving in the printing console, they are stuck at a stage
our tech teams are working day in and day out to fix this asap.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
they sent me the wrong photo blanket, I received a blanket with someone's else's family and they will not return my money or send me the correct blank
I placed my order in April 2019, I ordered 2 photo blanket, when I received my order I received a blanket with someone eles family on it, I immediately contacted the customer service and they told me to send them the photo of the wrong blanket that I received and they would then send me out the correct blanket. I keep getting the run around from the company. Please keep in mind I'm Afro American and the wrong blanket that I received was of a Caucasian Family!
100% refund for blankets and shipping
Revdex.com CASE#: ***
Dear ***
First and foremost, we wish to apologies for not responding to your initial enquiry. We completely understand the frustration.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that a replacement order was generated for the incorrect blanket you received.
This order will be escalated in our production facilities and will be shipped as soon as possible.
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that refund on your shipping fee ($25.99) will be processed and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
The blanket I ordered was sent to me with the wrong year listed on it
The company only asked me for my email address to find my account which is the same one listed here using for the complaint
I'm looking to have my blanket reprinted with the correct year of birth on it
Revdex.com CASE#: ***
Dear ***,
First and foremost, we wish to apologies for not responding to your initial enquiry. We completely understand the frustration.
Having checked your account I can see that we have printed exactly the same way your order was submitted, Our automated systems will only produce what has been submitted, we have no possibility of making changes to any order placed, therefore we will only produce what is sent to us.
However, we can see on our internal email system that you've contacted us few hours after placing your order saying that the year you have entered was incorrect.
We always recommend our customers to call us straight away on our landline number in order to process any modification to the projects as orders are being sent straight to production after finalisation.
However, as a commercial gesture, please use the following free voucher code to be used on our website to recreate the product for free ( free shipping including)
Voucher Code: ***
Once again, we truly apologise, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
They offered a voucher to cover the cost of redoing my order as well as shipping costs. I used the voucher this morning without any issues and have received confirmation that the order was received. Thank you for making this right. I will continue to use your services.
Printerpix failed to mail all projects that I made in December of 2018, I received 2/3. I've contacted the company 21 times to rectify this issue.
I made 3 separate calendars in Dec '18, I received only 2 of the:***,***.
I've provided my order numbers as well as pictures from the calendars, and each time they request more information or request that I remake the project (6 months later) and refuse to refund my money for the calendar that I did not receive. Still 6 months later I'm missing order #*** I've explained numerous times that I received one of the calendars twice. I have contacted the company 21 times in 6 months with no resolution, this is beyond frustrating.
I would like for my money to be refunded, as I don not feel that it is my responsibility to recreate my project, that they failed to mail, and then lost! It is pointless to gift a calendar that is already 6 months old
Revdex.com CASE#: ***
Dear ***,
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that one of our representative will contact you today in order to resolve your query.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
If I could give them a zero I would!! Not only did they ship me the wrong blanket with another child's name on it, but they also took over a month to send it! And shipping was $30+ . The material isn't even worth it, they say fleece but it feels rough . So disappointed! I don't usually write reviews but this is ridiculous and will be posting this for everyone to know how terrible this company is! When I contacted them twice they lied and said it was about to be shipped .. here we are a month and some later and I have a rough blanket with the wrong princess and child's name ð??
Paid for product via voucher thru groupon.Paid for shipping via paypal & sent copy of receipt. No product or status and CS said no order & hung upon m
Order groupon for printer pix nine 8x10 canvas photos. Wbich was around $39.99 which did not include shipping. So I went to printerpix website where I picked the pictures I wanted and submited my order. However there website kept glitching 5 time when trying to use just my debit card. I tried it a sixth time using paypal which went through. It went through And was deducted from my bank acct. Went to printer pix website to show they had 6 orders for me instaed of the one which I sent an email they said that it would not go through. I asked the status of the one that paid for the shipping and have yet to get a status except for the email they we were referring it. I called on 5/26/19 for the status and was told no order all cancelled. I adv I talked to online support and he said no order. I asked fir a supervisor and was hungup on called again and got him again and refused a supervisor told me to call back in a few days.
I want my priduct that i paid for i paud $39.99 om the voucher plus $47.97 for the shipping. This is theft by taking not giving my product i paid for.
Revdex.com CASE#: 90233977
Dear N,
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were facing technical issues during a short period of time but can see that you have managed to place your order correctly.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
My order was supposed to be processed in 5-8 business days, and I still have not received my product.
I ordered my product (canvas) on 4/26/19. Order *** (invoice attached). I e-mailed the company on 5/8 and NOBODY responded. I chatted online on 5/10 and they said they would expedite the order but did not have an estimate on when I would receive me order or when it would be shipped. It is still sitting in the pending status, and nothing has shipped. I just want my order.
I just want my product to be shipped out ASAP, with a tracking number.
Revdex.com CASE#: XXXXXXXX
Dear ***,
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay.
We would like to let you know that your order was dispatched with the following tracking information.
Tracking Number: XXXXXXXXXXXXXXXXXXXX
Shipping Service: ***
Link: ***
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the shipment tracking number. My order is set to arrive in 9 days. Hopefully I will receive my product.
Ordered my product weeks ago, the website says will take 5 days of production still have yet to get my order.
Order number #***.I ordered a custom blanket April 29,2019. I paid the high $16.99 in shipping and was expecting it to be here in time for Mother's Day (since the website says it'll take only 5 days of production). It is currently May 17,2019 and my order is still saying still in production. When I called and finally got in touch with someone they told me the blanket was done printing just hasn't been sent out and all the could do is send a ticket asking them to ship it. Still hasn't been shipped. Printerpix is horrible at responding to people via emails and should not false advertise if they can't live up to the time they state on their website.
I just want my order sent so I never have to deal with this company again.
Revdex.com CASE#: ***
Dear ***,
Unfortunately, we have had some technical challenges with movement of files
although our system shows they are moving in the printing console, they are stuck at a stage.
However, we would like to let you know that the issue has now been fixed and that this order will be escalated in our production facilities and shipped as soon as possible.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
It's the same lie that they've been telling me for a month. They all just give the customers fake generic responses to make the customers think that their package will be sent off soon when in reality they're not even attempting to get the package sent. I want my package sent or a refund.
Revdex.com CASE#: ***
Dear ***,
Please note that your order was dispatched on the 6/6/19 with the following tracking information:
Tracking number: ***
Shipping service: FedEx
Link:https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=***&cntry_code=us&language=english
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Pillow sham for a child arrived with a warning on the packaging that the product contains lead.
Purchased a *** for 4.99 to order a custom pillow sham for my granddaughter. Placed the order (XXXXXXXX) on 12/6/2018. Received the pillow sham a few weeks later with the following warning on the package: "This product contains lead, a chemical known to the state of California to cause birth defects and other reproductive harm". I've made 3 requests *** XXXXXX, XXXXXX) and sent pictures twice of the warning label. The most recent response from Printerpix "The reason for using the sticker on the package is because no one else should use your product you can use the product without any harm as all our products are Eco-friendly. Really???
Refund the $4.99 paid to *** the $6.99 paid for shipping and cease selling products geared for children that contain lead. I assume the lead is in the paint used to personalize the pillow cases.
Revdex.com CASE#: XXXXXXXX
Dear ***,
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that these blankets were misprinted and that as per our "Quality Control of Operations Director", these products do not contain anything harmful to anyone. All our products are safe for customers.
Please accept our sincere apologies for the misprinted lead that was sent to you and for the poor communication that you received from our representative.
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that refund on your shipping fee ($6.99) will be processed and cleared back to your account in the next 2-3 working days.
Regarding your Groupon Voucher *** please note that it will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I placed an order with this company on April 20, 2019 and it has now taken them 24 days to ship an order! No response to my inquiry as well.
I placed an order with Printerpix on April 20, 2019 for two metal prints and as part of this order paid $31 in shipping fees to have the order fulfilled. I became worried about the status of the order after I heard nothing from the company for two weeks so I emailed them on May 3, 2019 requesting an update for the order and wanted to know why when I checked the order status on their site it stated the order was 50% complete after two weeks! I received no response from the company regarding my inquiry and finally on May 14, 2019 (24 days later) received an email letting me know my order was being shipped. Given the horrible customer service and extreme delays (their site states "Our suggested time frame to dispatch an order is 5 business days, although we can have it shipped out much sooner!" under the FAQ's for completion and delivery) I would like to request a refund of the shipping costs.
I would like to request a refund of the shipping costs for this order.
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that refund on your shipping fee ($19.99) will be processed and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
The company provided a partial refund due to the issues I experienced so I am satisfied with their response and the gesture from the company.
Items purchased not received in a timely manner, yet credit card was already billed.
Order #: XXXXXXXX
Order Date: 3/31/2019 3:17:50 AM
Payment Status: Paid
I originally ordered three blankets the last week of March 2019. The order number and date my credit card what charged is above. I have contacted printerpix.com via text and email. I have copied and pasted the email below.
Not happy with service
***
Attachments
May 5, 2019, 11:33 AM (5 days ago)
to contact us
Hello printerpix
I am writing to let you know that I placed an order with you for 3 blankets. My order number is XXXXXXXX. This order was placed the last week of March 2019. You have charged my credit card for the items on 3/31/2019 and I have yet to receive my items. I have sent messages to you and and all I have gotten are a couple messages back that said you would let me know the status of my order and asked if my shipping address was correct. I replied that the address was correct, but still have no idea what is going on with my order.
I have attached screen shots of my previous communications. I need to know whats going on.
Thank you
***
***
Support Pix US
Attachments
May 5, 2019, 11:33 AM (5 days ago)
to me
Please type your reply above this line -##
Your request (XXXXXX) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
***
May 5, 17:33 BST
Please visit our Help Centre for the most frequently asked questions
This email is a service from Printerpix USA. Delivered by Zendesk
DO629O-EQ33
***
Support Pix US
Attachments
May 5, 2019, 11:33 AM (5 days ago)
to me
Please type your reply above this line -##
We have created a new ticket #(XXXXXX) for your query.
If you have any further information for us regarding this matter, or any comments to make, please reply to this email.
May 5, 17:33 BST
This email is a service from Printerpix USA. Delivered by Zendesk
DO629O-EQ33
***
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May 8, 2019, 6:57 AM (2 days ago)
to Support
Well its been 3 days since I requested information about my order and havent gotten any kind of response. Do I need to contact the Revdex.com?
Or possibly a lawyer?
I would like to have the items I ordered. or at least a refund of the monies I paid to printerpix.com as well as the $17.99 I paid for the *** Voucher.
Revdex.com CASE#: XXXXXXXX
Dear ***,
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We are really very sorry for this unforeseen delay. I can understand how frustrating it can be.
Unfortunately, we have had some technical challenges with movement of files
although our system shows they are moving in the printing console, they are stuck at a stage
our tech teams are working day in and day out to fix this asap
We expect this to be printed within 2-3 days and shipped out
as an apology we are upgrading your shipping service
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
We will wait and see what happens. Hopfully I ly I will have my package by next week. That will be the true test as to the honedty of ssaid company.
This company isn't worth one star. After getting a *** for a free personalized blanket I've been waiting nearly a month, despite their FAQ page which states shipping should take about a week. I still haven't received my order and everyone I've talked to has done nothing but "reported the situation to their higher-ups" which surprise, did nothing. I'm working on getting a partial refund now, though based on the service I've received, I doubt I will.
I ordered 4 60 x 80 blankets on March 2, 2019. It is now May 8, 2019. I still have not received two of my four blankets. I have called at least 8 times. When I didn't receive the blankets when I was told they would be delivered the excuse was that they spelled a name incorrectly and one image was to dark. I received two of the blankets on April 10, 2019. I called and asked where the other two were and was told they were shipped. I had to take a picture of the bag they came in and the two blankets I received. A new order was placed for the other two and was told that they would be shipped out in fifteen days. This has not happened. Every time I call the person on the phone says that they will email the manager and make this a priority and that I will get them soon because it is still on the production line. It has been over 60 days that I placed the first order. The money was taken out of my account that day! I'm still waiting!! This has been so stressful on me because two of the four people are waiting for a blanket they were to receive in March. I will never order from this company again. This is the worst customer service I have ever encountered.
Product_Or_Service: 4 60 x 80 blankets
Order_Number: XXXXXXXX / REDXXXXXX
Delivery I want the other two blankets. I would also like them as soon as possible.
Revdex.com CASE#: XXXXXXXX,
Dear ***,
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay.
However, please note that the issue has now been fixed.
Your order will be escalated in our production facilities and shipped as soon as possible.
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that refund on your shipping fee ($5.33) was processed on the 5/9/19 with the following transaction ID: C9XPK3G1.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
PrinterPix has not provided the product that was ordered in the specified time frame.
I ordered a product (order # XXXXXXXX) from PrinterPix on 4/3/2019. The item was supposed to ship within 10 business days. It has now been well over a month and the representatives there keep saying "it has been elevated to the production team" and "we cannot guarantee shipment but should ship within a week." They charged my credit card $15.99 for shipping on the date of purchase and it still has not shipped. I had a voucher from Groupon to use for this 16 X 20 metal print. I have talked to 4 different people two of them being Quentin and Vincent.
I would like the product but if they are not going to fulfill it, I would like a refund for my shipping charges as well as the Groupon.
Revdex.com CASE#: XXXXXXXX,
Dear ***,
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay.
However, please note that the issue has now been fixed.
Your order will be escalated in our production facilities and shipped as soon as possible.
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that refund on your shipping fee ($5.33) was processed on the 5/9/19 with the following transaction ID: ***
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I had a groupon that was expiring. I contacted their customer service and they haven't responded which caused by groupon to expire.
I had a groupon that was expiring. I contacted their customer service and they haven't responded which caused by groupon to expire.
Resolve the computer issues that I experienced and fulfill the order as promised.
Revdex.com CASE#: XXXXXXXX
Dear ***,
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that one of our representatives will be in contact you with you shortly to assist you with the issue you are experiencing on our website.
Please note that we will do our best to assist you.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Received an email about a special, placed order, but was shocked at the cost of shipping. Requested refund, but was denied
On April 14 2019, I saw a coupon for their product and ordered 5. However, I did not know the cost of shipping at that point. I tried placing the order and saw the shipping was very expensive, so on April 15 I requested a refund. I did not receive a reply until May 5 telling me that they have to receive refund requests within 7 days of an order being placed. I responded that I requested a refund nearly the same day.
I would like a full refund of the order I placed.
Revdex.com CASE#: ***
Dear ***,
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that one of our representatives will be in contact you with you shortly to assist you with the issue you are experiencing at the checkout with the shipping fee being incorrect.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
A very reduced shipping cost was offered and the communication improved.
If I could leave zero stars, I would. I order a photo blanket for my boyfriend for our anniversary 2 weeks prior to the date. The website said it takes 5-8 days to fill an order, then up to a week for shipping. That was 41 days ago and I still have not received my order. I have emailed the company through their customer service link and my emails have been ignored. I have done the "live chat" to have people take 10+ minutes to even respond to me. I have had to call them for the last MONTH to check on my order. Each person has said, "I am marking this with an emergency ticket and sending it to my supervisor and it will be pushed to the front," expect nothing changed with the state of my order. I had a supervisor (who I had to call and get ahold of) promise me that he would have an answer of what was happening in 48-72 hours and would let me know what the hold up was. That was 9 days ago. When I called this morning, they said, "your order was shipped this morning." When I told them I hadn't received a confirmation email, one miraculously came a minute later. Then when I spoke to a different person on the same call, they said it takes 24-36 hours to generate the confirmation email. So either, they lied to me about when it was shipped and forgot (surprise, surprise) to send me an email about it, or they lied to me about how long it takes to provide confirmation to someone.
Long story short; my order has taken 8x longer than it is supposed to to finish, and I have been lied to and jerked around by this company for the last 6 weeks about where my order is and what they are doing to get it finished. I will never, never order a product from them again.