Printerpix Reviews (%countItem)
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Printerpix Rating
Address: 107 Commerce Street, Lake Mary, Florida, United States, 32746
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I purchased what appeared to be a great G. I spent 2+ hours designing my Christmas card on a NON user friendly site (and I'm pretty tech savvy). I paid $10.24 on shipping and 6 business days later (both of which their website explained) I received 1 card. Yes 1 card that would have required no more than a stamp to mail. When I called I was informed by one of their representatives that I must have chosen the wrong quantity. However I'm not that unintelligent and would not spend that much on 1 rather than the 70 I ordered. I was told I would have to pay shipping again and to redesign my card. I redesigned and modified according to the representatives request and tried to pay shipping however each time I pushed the button to pay it returned the quantity back to 1 (which would make sense that it happened the first time). After calling Printerpix again I was told to wait for an email for a link to pay and then to call them back however the link would take 4-5 hours. The card itself was beautiful but the pain is not worth it. I purchase a larger quantity every year for both Christmas and birthday cards and will NOT be purchasing from them again and will try to save others from the same trouble. I just want my Christmas cards and rushed since it was not my error.
Placed an order on 11/07/2019 and have yet to receive it. Have tried calling everyday at multiple different times for past week and a half and get recording that they are closed. Then business hours are sited. I have called from time they say they are "open" til the time they say they are closed. Tried live chat and it was sent email but still have had no response. Have ordered from this company before and had no issues but this time has been ridiculous. Will never order from them again. Very disappointed!!!
The complaint is due to the cost for poor product quality, false and misleading return conditions and an ad hoc refund policy.
I originally purchased a *** for $27 for three metal photo plates but due to its expiration Printerpix charged $204.96 dollars for the product. The samples on the site did not match what was received. The metal plates were thin, flimsy and the pictures were poor quality (one picture wasn't clear and the other two did not fill the plate as was advertise. Note that the actual pictures submitted for printing were professionally done). The product received was not worth the price.I sent an email requesting a refund and received a call to contact customer service at a number provided. I spoke with Adam, the customer service representative; he stated that the terms and conditions states the time limit for refunds was 30 days and my request was beyond the return time allotted. However, the 'return, refunds and exchanged conditions' states, "For personalized merchandise which is at fault or differs from that ordered please return them to the Company within 7 days". 'Please' is polite consideration, not a stipulation. As such there is no concretized return policy. I called customer service again and spoke with Adam, he stated that the company's policy is flexible and 30 days is a customer courtesy. Again, I stated that the terms in writing does not indicate a concrete time window. He replied that his manager already stated he will not honor the refund. I asked to speak with his manager and he transferred the call to his supervisor Mike. I restated the terms and complained that the terms are misleading. He said he will speak to the 'higher team' to change the verbiage but will not grant a refund. I reiterated that this is false advertising and you're duping consumers to pay for overpriced poor quality products under false terms and conditions. By their own admission, the terms are misleading and yet were adamant to keep payment for a shoddy product. The same day of my complaint they changed their return policy on the site. However, I have A copy of the policy originally on the site.
I want a full refund. I paid $204.96 under an obscure falsely advertised return and refund policy
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
In order to assist you further with your query, we kindly request you to send us the PDF file of your *** voucher (where we can see the voucher code) and pictures of the defected product you received so we can investigate your issue further and give you the best resolution possible for your query.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue is due to an ambiguous return policy. This was brought to Printerpix attention and yet the refund was still denied. However, they changed the return policy the same day. I have the original return policy which was posted with the complaint and is attached below.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
We are sorry to hear that you did not receive your package as promptly as you expected. Please note that your issue has been acknowledged and taken care as one of our Senior Representative will be in contact with you shortly to assist you further with your order.
We care about quality, so we guarantee you'll be 100% satisfied with your photo gift. If you're not 100% happy, let us know and we'll do whatever it takes to make it right. Our 100% Satisfaction Guarantee means we won't rest until you're happy
Kind Regards
Printerpix Team
Beyond awful experience dealing with this business! I have been trying to contact them for several days with no answer on the customer support line after waiting up to 50 minutes! Then when contacting through "live chat" online I keep getting the same run around that my order has been "escalated to production manager", but have yet to give me actual answers on when I should receive the two blankets I've ordered when in reality I should have already received them. Very disappointing and will DEFINITELY not be doing business with them again or referring their company to anyone else!
Good Morning,
We are sorry to hear your concern but please be reassured that we are to help you.
Please note that we take each of our customer feedback very seriously in order to improve our services every day.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
At the point of contact, our representative requested the escalation in our production facility which has been processed successfully
We would like to let you know that we were having issues when extracting your files and that our data/tech team were working on it.
However, that issue was fixed and your order has now been despatched successfully and is due to be delivered tomorrow.
One of our representatives will in be in contact you with you shortly to provide you with the tracking number and to assist you further with any other inquiries you have.
Our sincere apologies for any inconvenience this may have caused you.
We hope that your query was answered.
If you have any questions, do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Ordered 10/5/19. Never received my item.
Ordered 10/5/19. Never received my item. Advertised that items would start being produced the following Monday. It wasn't. Told they ship out within 5 days. It didn't. I called and told 8 business days. It didn't ship. Called and they told me 11 business days. It didn't ship. Next agent told me it will absolutely ship on Friday 10/25. It didn't. Now told 18 business days. I emailed them and never received a response. When I call, I'm told..."give us more time". When you call it sounds like all the agents are in one room and you can hear the other agents clearly. They took my money, but didn't ship my item. At this rate, I don't know if/when I'll receive it. I used a Groupon, so I'm kind of stuck...
I want my item shipped right away.
Revdex.com CASE#: ***
Dear Samantha ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were having issues when extracting your files and that our data/tech team were working on it. However, the order was dispatched and we can see as per the below tracking that it was delivered on the 11/02/19.
Tracking Number: 7***
Shipping Service: FedEx
Link: https://www.***.com/en-us/home.html
Can you please kindly confirm if it was received correctly so we can assist you further with any other issues.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Did not receive printed cards and was not refunded - called multiple times - call was dropped
Bought Christmas card cards via *** 12/2019
Problem date 12/01/2019
Credit card purchase
Refund
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can see on our internal system is that you have inadvertently added 1 greeting card rather than 70 into your basket, last year.
With vouchers for more than one item / quantity, the onus is on our customers to order the quantity they require at the time. The quantity is displayed in the Shopping Basket and at Checkout. The same is also stated under our Terms and Conditions.
As soon as an order is placed, our customers receive an electronic invoice confirmation of your purchase.
If any issues were found, we give our customers currently the right to contact us within the next 24 hours to get the order amended depending of its situation in production as we provide a self-service offer that will allow you to personalize your product with your treasured pictures yourself.
However, please note that we would be more than happy to offer you the same for this year.
We kindly request you to login to your account, create your photos prints, add it to your basket and make sure the quantity is at 70.
When done, kindly let us know.
We will then login to your account and finalize this order for you. This order will be escalated in our production facilities and will be shipped as soon as possible.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I was only allowed to enter 1 on their website if ANY zither quantity is entered the user receives an error.
I called multi times last year and did not receive help to fix the issue and was passed to many people
I will take my business to another Christmas card vendor.
They need to FIX their website and I work in tech on website
There are many other people that had the same extinhad.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
We are sorry to hear that you did not receive your package as promptly as you expected. Please note that your issue has been acknowledged and taken care as one of our Senior Representative will be in contact with you shortly to assist you further with your order.
We care about quality, so we guarantee you'll be 100% satisfied with your photo gift. If you're not 100% happy, let us know and we'll do whatever it takes to make it right. Our 100% Satisfaction Guarantee means we won't rest until you're happy
Kind Regards
Printerpix Team
Even though it took a while to get my order processed, it finally was done! George S was very professional , and continued to update me with information about my item. He helped me in any way possible, and continued to make sure that I was satisfied with the service I was receiving.
I was completely satisfied with my service representation!
K.H
photobook with blanket pages
when order a photobook with 40 pages. 1) take 20 days to deliver, not few days. 2) 38 out of 40 pages are blanket, including cover and back pages. 3) poor customer services. no response through email. 4) when call them, they asked me to pay additional $10 for shipping another book ... Victor *** Sep 23 2019, ***@hotmail.com (order number ***, complain ticket #***)
i want a replacement of book without asking me to pay additional fee (eg. shipment).
Revdex.com CASE#: ***
Dear Victor ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that one of our representative will be in contact with you shortly to assist you with your concerns.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Purchased a groupon for five books. Created and submitted order on Sept 4th. Cannot get an answer from anyone on any status etc.
Purchase of 5 photos books, August 2019 - through Groupon for Printerpix.
Submit for production: Sept. 4 2019.
Paid through my*** bank account for the groupon and shipping paid directly to Printerpix through my*** bank account.
Purchased a groupon to create 5 photo books from Printerpix. The books are for my dads 95th birthday Oct 24th. The book was created with my parents life story and our most recent trip to Italy and Poland for the 75th Anniversary of WWII - it took me over three weeks and about 24 hours to put it all together before I sent it to the company Sept. 4th.
On Sept. 5th the status of the order said in Production, I checked a week later and still in production. I have created many books on other sites and knew at this point that something was wrong.
At this time, I tried to contact their phone number and got no answer. I chatted on the chat site and no one responded. I used messenger and no one responded. I emailed and received a response two days later, that this had been expedited and would ship in 15 days. On their website it says 5 to 8.
A week later, still in production. I called the number got a live person and they said it would be shipping soon. Never mind that they made me pay for shipping the day I placed the order.
I am a customer service team lead and this is not right. Is this company even in business.
I contacted groupon with whom I purchased this voucher from, and all they will do is give me a credit for something else. What about all the time and effort that was put into making these books and the shipping charged, and the fact that no one at Printerpix will be give me an answer or answer the phone at all. I want my books!
I should have went on your site first to see all of the complaints about this company - because it seems to be very repetitive.
I am not sure who is responsible - Groupon who lists them or the company Printerpix, because they failed on my product - which is very frustrating.
Groupon offered me a credit for something else. Not a refund for the shipping. To be honest I want my order of the books. I spent three weeks on them and they are literally priceless in my mind. I am leaving for Canada October 23rd for dads birthday and I want to bring these books with me.
Revdex.com CASE#: ***
Dear Alice ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We can see on our internal system that the issue has been fixed.
Can you kindly confirm us the same so we can close this case.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my product which is beautiful- if someone would
Have just responded I never would have made this complaint.
Thank you
Order placed for photo book! Rec'd someone else's order in error! Have called 2x's , emailed pic of incorrect item and several inquiries! NO RESPONSE
Order placed mid August
Received "Home Sweet Home" Esko MN in error
August 30th
Called 2x's 8/30 and emailed pic of incorrect item 8/30/2019
Emailed total six times
NO RESPONSE from PrinterPix
Found customer in Esko MN Deb Reed and forwarded her book via USPS @ $10.40
This company rating at a C is generous
We want a full refund and RMBP of $10.4o
As we had no response on our book/order or directions on what to do with order received in error
Investigate Issue consumer warning Lower PrinterPix rating Assist reimbursement
Revdex.com CASE#: ***
Dear Will & Dodie ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please be reassured that we will be more than happy to offer you correct order and resend it for free. Can you kindly confirm us if the following order number is correct so we can reship it?
Order number:***
As a compensation for the inconvenience caused, we would like to offer you another photobook of the same for free
Kindly login to your account, create your project, add it to your basket and let us know.
We will then login to your account and finalize this order for you. This order will be escalated in our production facilities and will be shipped as soon as possible.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
10/11/19 PrinterPix made no attempt to respond or reach me regarding my original order dtd 8/19/19 #***. I finally reached their customer service department after 17 attempts through Tresured Photo Gift LLC 407*** today and spoke with Mark. Mark refused to refund $10.40 for USPS charge to forward incorrect book to correct customer in MN. They still have no idea what happened to my original order. I created a new 26 page book #*** today. This new book has an anticipated ship date within 18 days. If the new book arrives i'll consider the problem solved.
From: Dodie
*-***-14-3200)
Date: Fri, Nov 1, 2019 at 6:10 PM
Subject: Re: Revdex.com Complaint Case# *** (Ref
To: Revdex.com
I finally heard back from PrinterPix! I believe the Revdex.com inquiry prompted them to respond to me! They replaced my book and other than taking 3+ months, 15 phone calls and an Revdex.com complaint I am as satisfied as can be expected!
I still have not received my product OR my shipping tracking number to make sure my order is being mailed and I am not being ripped off!!
I ordered a 50X60 custom blanket on 8/14/19. I have yet to receive any new information on my order and it is now a whole month later. I have contacted their customer support and they said they will put a rush on my order but that has not happened either. I just would like to know if I am EVER going to receive my blanket or can I get my money back so I can go with another legitimate business. It looks like I am clearly not the only customer that has this issue with them and that is not making me feel any better about this purchase. If production is going to take this long the least they can do is offer some incentives to keep customers happy. I personally wanted to order another product from them but I have completely changed my mind. My order was a gift for my mother in laws birthday and I am humiliated every time she asks me about it because I have to keep telling her I am sorry, it will be here soon. I need my money back or I need some kind of incentive to not call my credit card company and completely dispute this charge!!
I would like a tracking number for my product. I pray to GOD that this blanket comes to me the way it is explained on the website and not a piece of junk blanket that I waited MONTHS for. I just want my blanket that I ordered. I just want it sooner than OCTOBER. I just want an incentive for being a patient customer that has not lost hope and completely disputed this charge with my credit card company.
I received my blanket in the mail. I think the printerpix website has an error. It never shows the updated status of the products you order until they are already delivered to you. The day I received my blanket in the mail, I received an email with the tracking information. It was a little late for that. They need to fix their website so that people have updates on their products they are ordering and dont think they are getting ripped off. As for the product I received, I am VERY satisfied with it. The pictures on it are very clear and the blanket is what I thought it would be. I am glad the blanket turned out the way it did or I would be a VERY angry customer.
not able to reach website to complete order. I purchased a blanket via groupon, I was able to create an account on their website and begin creating
A project, but have not been able to log in since. Once I log in the page is blank. I tried to login on different devices and different times for the past week.
Refund or for them to tell me how I can complete my purchase.
Revdex.com CASE#: ***
Dear Joanna ***,
Please note and be reassured that one of our Senior Representative will be in contact with you today and assist you to place the order.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Return Policy
I
I ordered my items through Groupon. I ordered 9 metal picture grouping. I uploaded 9 pictures, paid for the shipping for a total of $2495 shipping and $29.99 for items. I got an email on 8/20 stating my item had shipped. On 8/22 I got 8 emails stating I had been issued credit vouchers. I called customer service who informed me not to worry my item shipped and ignore those emails. When the item arrived it was 1 of 9 pictures. I called and was informed this time that only one of my photos could be used. I explained it was a gift for my dad who lives 1200 miles away and I cant retake these pictures. My parents are older and dont have the knowledge to do it for me and send it. I stated I would return the one as I dont want just one and they could issue me a refund. They stated they could not take any returns and they could only credit me $15.00. I dont have any other need for their services and am extremely upset they would not let me return it and get my money back. Had they notified me when there was an issue that would be different but they didnt. They went ahead and shipped one of 9 now unuseable metal pictures. I get there is fine print someone that states no refunds but they screwed up not me. I was never notified my pictures could not be used.
Revdex.com CASE#: ***
Dear Brenda ***
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that we would be more than happy to offer the remaining of your deal for free.
We kindly request you to login to your account, create your metal prints, either have 8 different ones or change the quantity to 8 and add it to your basket.
When done, kindly let us know.
We will then login to your account and finalize this order for you. This order will be escalated in our production facilities and will be shipped as soon as possible.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I ordered a 50"x60" super soft ultra plush fleece blanket June 5, 2019. I have yet to receive this blanket after multiple calls to customer service.
I ordered a 50"x60" super soft ultra fleece photo blanket on June 5, 2019 as a birthday gift for my mother, and I still have not received this product yet. I ordered the product through Groupon. I received a confirmation email stating that the product was in production. As of today (August 13, 2019) I still have not received this blanket. I have called customer service multiple times and they would keep telling me that I should have the blanket within the next 3 days, the blanket had to go back to printing because there was an issue with one of the pictures on the blanket. I think I have been more then patient with this company and would either like the blanket that I ordered or my money back.
I would really like the blanket to be delivered, as my mother ask when she is getting the second gift that I ordered her. If this can not be done in a TIMELY fashion then I am requesting my money back!
Revdex.com CASE#: ***
Dear Patrice ***,
First and foremost, we wish to apologies for not responding to your initial enquiry. We completely understand the frustration.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Unfortunately, we have had some technical challenges with movement of files
although our system shows they are moving in the printing console, they are stuck at a stage.
However, we can confirm you that the issue has been fixed and that your order is moving in production.
This order will be escalated in our production facilities and will be shipped as soon as possible.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same response that I have been receiving for months. I would like to know exactly when they plan to ship my item or I would like a refund. I have been more then patient with this company and it does not take 2 months to realize that there is an issue with there equipment and still not have it fixed. This is a business...the consumer should not suffer because they can't maintain there equipment. They took my money without any issues...I would like my product!
Revdex.com CASE#: ***
Dear Patrice ***,
First and foremost, we wish to apologies for not responding to your initial enquiry. We completely understand the frustration.
We are pleased to let you know that your order was shipped on 8/20/19 with the following tracking information:
Tracking number: ***
Shipping Service: FedEx
Link: https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=***&cntry_code=us&language=english
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Ordered 3 canvases - two were damanged. I contacted the company 05/7/19 was told I would be getting a replacement. Have yet to receive order or refund
I received the below email May 23,19 -since then I've followed up every week/two weeks and continue receiving the small worded emails stating they can not refund my money because my order is in "final production" but they also haven't shipped my order.
Dear Maritza (may 23,19)
Thank you for the confirmation. I have placed a new order for you. We will notify you again by email once the order has been completed and dispatched.
For your reference, your new order number is: ***.
To confirm, we will be shipping the completed order to the following address:
MARITZA ***
***
BETHESDA
MARYLAND 20814-1452
USA
Thank you for your patience and co-operation with us on this matter. We appreciate your custom.
Kind Regards,
Nicholas
PinterPix Customer Service Team
Last email received from - printer pix - July 24,19
Dear Maritza,
Thank you for your reply.
Once again I apologies for the inconvenience caused. We will try our best to dispatch the order at the earliest.
Should you have any further questions, please feel free to contact us.
Kind Regards,
Mario
Printerpix Customer Service Team
Refund or replacement
Revdex.com CASE#: ***
Dear Maritza ***,
First and foremost, we wish to apologies for not responding to your initial enquiry. We completely understand the frustration.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We can see that a replacement containing one canvas has been processed and dispatched with the following tracking information:
Tracking number: ***
Shipping Service: FedEx
Link: https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=***&cntry_code=us&language=english
However, we can read on your email conversations with our representative that you were mentioning that a second canvas had the same issue but we did not received any pictures regarding the second one.
Kindly send us pictures of the second incorrect canvas received so we can assist you further with your purchase.
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that a refund on your shipping fee ($6.30) was processed on the 7/22/19 with the following transaction ID: ***.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your response. II look forward to receiving the replacement.
I received two horrible pictures I called them they said too bad. I had also bought a coupon for a canvas and I wanted a refund they said no way. Their customer service is horrible I will never ever order from them again.
I ordered 4 metal prints from Printerpix. They came out terrible.
Of the 4 prints, 1 is too dark to be able to tell what it is; 2 are dark enough that a light has to be shone on them to see them; the last is passable, but still much darker than the prints I had made elsewhere. I complained and submitted photos of the issue, but they took forever to respond, even then it was just asking my to send pictures of the problem (which I had already done). I complained to Groupon and they intervened. I got a new email from Pinterpix asking how they could help. Then, it was just a repeat of step 1. After several months of this, they responded by saying the prints were good, that it was my fault for submitting dark pictures (which I did NOT do). This was their response: "Having checked your account I can see that we have Printerpix exactly the same way your order was submitted, Our automated systems will only produce what has been submitted, we have no possibility of making changes to any order placed, therefore we will only produce what is sent to us."
I would like my money refunded for the worst 3 pictures.
Revdex.com CASE#: ***
Dear Sharla ***,
First and foremost, we wish to apologies for not responding to your initial enquiry. We completely understand the frustration.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that we provide a self-service offer that will allow you to personalise your product with your treasured pictures yourself.
From what we can see, the picture uploaded was not of the best quality and that a preview button is always available on our website for you to preview what will your product look after production (see attached preview).
Most of Metal prints do have a slight darker finish which is the reason why the preview is available for customers before finalising the product.
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that we will be more than happy to offer you 3 "12x10" canvas for free as a compensation if you wish to as we can guarantee you the quality of these products.
We kindly request you to login to your account, create your projects, add the three projects to your basket and let us know.
We will then login to your account and finalise this order for you.
This order will be escalated in our production facilities and will be shipped as soon as possible.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Printerpix did make good on their agreement to replace the faulty prints with new ones. The quality of the new prints was good.
Bad customer service. Inaccurate delivery. Couldn't care less about customers. Inaccurate information given
After not being notified of the order was shipped, I messaged and they finally shipped it. Then the post office/fed ex returned it as they put apt 24 instead of 243. When I messaged to explain this the rep argued with me and sent me proof of tracking which also showed it was being returned forna bad address. I then asked for a refund and they told me they couldn't give one but could reprint the canvases and resend them. I said fine to send them. I then receive a message days later stating they'll be sending a refund ( which I don't believe as nothing they say have been true). I message again and ind them basically saying here she your refund with no explanation. When I call and ask for a manager, I'm informed there is none and I'm forced to talk to a rep who states they gave the refund Bc they couldn't reprint tho the original person I spoke to on 7/5 stated they couldn't give a refund and would reprint. So I paid for an item that they shipped to the wrong place then told me they didn't tho their photo showed they did. Then was told they'd ship it correctly to then be told they can't.
These people are awful. They need to work on their customer service and Delivery. I shouldn't have to fight for an item I've paid for. And I shouldn't have had to argue with them when their own tracking shows they messed up. I also shouldn't have to go what I went through and still not have a refund in my account or my canvases. I want this fixed by someone competent.
Revdex.com CASE#: ***
Dear Leslie ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that your first order seems to have been lost in transit as per the tracking given to yourself.
For that reason you were offered the choice to either have the order replaced or a refund where you've chose the refund option.
Kindly let us know correctly please if you still would like to receive the order or to have your order fully refunded so we can assist you further with your purchase.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I was originally told there could not be a refund and so I chose to have u resend it. I was then informed that you couldn't resend it and I was supposedly given a refund. I have yet to receive a refund. Tracking now shows it's on its way back to me? How do you promise things won't happen again when u obviously haven't fixed the issue.
Revdex.com CASE#: ***
Dear Leslie ***,
First and foremost, we wish to apologies for not responding to your initial enquiry. We completely understand the frustration.
For all the misunderstanding and delays that you have been through, please note that refund on your shipping fee ($26.99) will be processed and cleared back to your account in the next 2-3 working days.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as the shipping is returned I will be fine with it. I'm disappointed but hopefully in the future I can try again with this company and have better results.
Ordered and paid for a blanket and shipping on June 5, 2019. Contacted customer service five times now. Have not received it still.
On June 5, 2019, I ordered a blanket for my Granddaughter's 1st birthday which was on June 28th. I knew I had provided ample time for it to arrive, as their website shows that it takes 5 business days to ship. I realize when it had not shipped after 12 business days, it was time to contact customer service. They gave me a bunch of lies and said they would expedite it. The following week, it had still not shipped. I contacted them a total of five times before her birthday, each time getting a generic response and promises that they never followed through with. Needless to say, her birthday has come and gone. She did not get the blanket. I had purchased things to go with the blanket...a matching doll and a mirror and brush set. It was meant to be a basket with the blanket being the main gift. I contacted them the Monday before her birthday and demanded they ship it immediately so I would receive it by that Friday and was told I couldn't be guaranteed an exact date but I would definitely receive it within a week due to new equipment issues. Well it's been 10 days since then and it has not shipped. I have since gone online to several sites to see reviews and realize that this is very common. Their business is a complete sham. No one is satisfied, they lie to all of their customers, and I am a fool for not reading the reviews before ordering. I have complained to groupon, I have made several reviews of my own now as well. I wonder how they are still in business and why Revdex.com has not stepped in and shut them down by now. It was extremely disppointing to not have the gift on her birthday. I was told it was produced last week, so why has it not shipped yet? Why do they treat their customers like dirt? I cannot even begin to tell you the complete lies they have told me over this last month, and reading the reviews I see that this is their way of conducting business. Ridiculous. I just want what I ordered or a refund. I would rather spend my money on a reputable place of business.
If they cannot ship it right away, I want my money, including all shipping costs refunded to me.
Revdex.com CASE#: ***
Dear Amanda ***,
First and foremost, we wish to apologies for not responding to your initial enquiry. We completely understand the frustration.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We can see on our internal system that your order was dispatched on the 6/28/19 with the following tracking details:
Tracking number:***
Shipping Service: ***
Link: https://***.***.com/?trackingnumber=***
The parcel is due to be delivered really soon as per the tracking details.
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that refund on your shipping fee ($4.99) will be processed and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I went to the *** website to view tracking details and found out that there is no such tracking number in their system. I triple checked. It is a fictitious tracking number. They have lied yet again. It was not shipped out on June 28th or I would have received it.
Revdex.com CASE#: ***
Dear Amanda ***,
We would like to let you know that the tracking number and link given previously are correctly operational.
Tracking number:***
Shipping Service: ***
Link: https://***.***.com/?trackingnumber=***
As per the tracking and link, your order was delivered on the 7/9/19 (on the day of your answer)
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
The blanket was delivered. There was some misunderstanding with the tracking number on my part. I'm not sure what I was doing wrong. I apologize for that. I have not received the $4.99 credit as of yet.
Thank you.
Unable to reach website to complete order.
I purchased a blanket via groupon, I was able to create an account on their website and begin creating my custom blanket. I was then kicked off their website and have not been able to access it at all to complete my order.
I would like to be able to access the website to complete my order and I would like the company to lay for the inconvenience.
Revdex.com CASE#: ***
Dear Cristal ***,
First and foremost, we wish to apologies for not responding to your initial enquiry. We completely understand the frustration.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
However, we can see on our internal system that your order was placed on the exact same date as this case was open.
Can you kindly let us know if there's anything else we can help you with.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I was able to make my order however, I have not perceived a tracking number, I would just hope to see this business better their business practices and work on becoming more user friendly.
Revdex.com CASE#: ***
Dear Cristal ***,
Please see the following tracking details regarding your order:
Tracking number: ***
Shipping Service: FedEx
Link: https://www.***com/apps/***rack/?action=track&tracknumbers=***&cntry_code=us&language=english
We can see that your order was delivered on the 7/11/2019.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team