Printerpix Reviews (%countItem)
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Printerpix Rating
Address: 107 Commerce Street, Lake Mary, Florida, United States, 32746
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Misled delivery times and price gouging on shipping
I ordered 4 blankets to be made on Dec 11th through ***. order went smoothly until the closer I got to Christmas I kept checking the website and my order was in "in production" status. Called the phone number a week before xmas, only to get an automated response that no one was available. This was during business hours. Used the online chat function and was able to talk to someone over chat after a half hour of waiting. They assured me that they would do everything in their power to get my order out in time. I increased my shipping to 2 day at an extreme cost (almost $200). Checked again 2 days later. It was still "in production". Used the online chat in which the rep informed me that it could take 20+ days!! I informed the rep that it clearly states on their website that it takes "7-14 business days". It is now Dec 31st and my order is still "in production". Not only did my presents not arrive but now I have paid more for shipping than the order and still have nothing. I hope somebody shuts this company down with a lawsuit. Their profit tactics are outrageous.
I would like a refund on my shipping and compensation for the amount of time I have had to take for a resolution and my inconvenience.
Revdex.com CASE#:***
Dear ***
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
We are sorry to hear that you did not receive your package as promptly as you expected. We are currently experiencing many orders due to this busy period which disrupted our normal delivery schedule. However, to serve our customers better and faster, we are expanding our staff. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner.
However, we can now see that your order has been delivered as per our internal system. Please note that we had clearly advertised on our website that our cut off date in order to receive your order on time for Christmas was on the 7th of December whereas your order was placed on the 12/11/19.
been through, please note that a refund on your 2 -day shipping fee ($84.04) will be processed and cleared back to your account in the next 2-3 working days.
$ 84.04 has been calculated as the following :
standard shipping fee as per your voucher was $29.99 for 3 and $9.99 for any extra, where the 4th blanket was purchased at $22.99, these amount where kept and the remaining was refunded
However, If you still want to discuss any queries you have, we then kindly request to email us at [email protected] where we will do our best to help you.
We vow to provide extraordinary service to make things right for you and hope we can turn the experience around for you.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Order was made on December 10, 2019. Have not received a confirmation or update as of today. The service number is not working and no email response.
My Order number is ***. My payment amount was $12.95 on printerprix, plus the groupon item for the order which was $11.25. So in total I spent $24.20 on my printerpix item. I made this purchase with my credit card online.
I made this purchase on December 10, 2019, with the understanding that the order takes 10-15 days to process. As of today, I have not received a confirmation or order update. The customer service number listed online (888-322-6733) states that the office is closed, even though I called during it's business hours that are listed on the website. I emailed the business inquiring about my order and notifying them that the number listed does not work and have not received a response.
I would like a refund or to receive the custom 20X16 canvas print item I paid for.
Revdex.com CASE#:***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
We are sorry to hear that you did not receive your package as promptly as you expected. We are currently experiencing many orders due to this busy period which disrupted our normal delivery schedule. However, to serve our customers better and faster, we are expanding our staff.
Please note that we have clearly advertised on our website that our last cut off date in order to receive your order on time for Christmas was on the 7th of December whereas your order was placed on the 13th of December.
Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner.
However, we can now see that your order has now been delivered.
As a compensation for any inconvenience, all the misunderstanding and delays that you may have been through, please note that a refund on your shipping fee ($12.95) will be processed and cleared back to your account in the next 2-3 working days.
However, If you still want to discuss any queries you have, we then kindly request to email us at [email protected] where we will do our best to help you.
We vow to provide extraordinary service to make things right for you and hope we can turn the experience around for you.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the $12.95 shipping refund.
I placed my order on December 9, 2019 to have my product by Christmas. It has been "in production" for 3 weeks now. I was told up to 14 days.
I placed my order on December 9, 2019 to have my product by Christmas. It has been "in production" for 3 weeks now. I was told up to 14 days.
I have texted, emailed and called. I have been told its going out that day, to its in production still, to I will received a confirmation within the hour. NONE of this has been done to date. It is now 17 days later, and I am being told that it is still in production. This is unreal, I was told 7 to 14 days, this is what the web page indicates as well. WE ARE NOW 17 BUSINESS days later. Nothing.
i would like either my product sent to me. ASAP with a tracking number, or a complete refund.
Revdex.com CASE#:***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
We are sorry to hear that you did not receive your package as promptly as you expected. We are currently experiencing many orders due to this busy period which disrupted our normal delivery schedule. However, to serve our customers better and faster, we are expanding our staff. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner.
However, we can now see that your order has been dispatched as per our internal system and should be delivered to your shipping address by the end of the day tomorrrow.
Tracking Number: ***
As a compensation for any inconvenience, all the misunderstanding and delays that you may have been through, please note that a refund on your shipping fee ($15.99) will be processed and cleared back to your account in the next 2-3 working days.
However, If you still want to discuss any queries you have, we then kindly request to email us at [email protected] where we will do our best to help you.
We vow to provide extraordinary service to make things right for you and hope we can turn the experience around for you.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
After over a month and 5 days of waiting for the product it came today. The quality is AWFUL, and it is NOT AT ALL what I purchased. I purchased a PLUSH Fleece blanket. THIS IS FAR from what I ordered.
Revdex.com CASE#:***
Dear ***,
We are sorry to hear your concerns but please be reassured that we are here to help.
We can not see any emails received internally from yourself showing us the defected product.
We kindly request you to send us pictures of the defected products you received so we can move forward and assist you with your issue.
We vow to provide extraordinary service to make things right for you and hope we can turn the experience around for you.
Kind Regards
Printerpix Team
I placed order on 12/1/19. It was guaranteed delivery for Christmas if placed by 12/07/19. I have yet to get my order & they will not refund me.
I placed order #*** on 12/01/19. The website clearly states that it was guaranteed delivery by Christmas if placed by 12/07/19. I tried contacting them on their customer service number, but it always stated they were closed. I also tried on the "web live chat tool" which always kicked me out after waiting for long periods of time. I finally was able to find a different (321) number online and it went through. This was the week of 12/16. I asked to get an update because my order still showed as "processing". I was told the order was being finished and I would receive a tracking confirmation that evening. I never received and update and called them again on 12/21. I spoke with a supervisor (Dominic) who stated my order was just about done and they would send the confirmation that night. I told them I needed my order by Christmas and he stated it would be to me, they still had "plenty of time" before the holiday. Again Saturday passed with no shipping confirmation. I called again on 12/22 and was told they would "try their best" to get it to me before the holiday. I asked for a refund because I was getting the run around and I was not happy with the service. I was told would not give me a refund because they still had time to get it to me before Christmas. That if I did not receive my items by Christmas I would need to call then to ask for a refund. I asked that they overnight my order and I was told they would "try their best". It is not 12/23 and I still have no update in regards to my order.
I would like my purchase overnighted to me before Christmas. Otherwise I would like my original coupon order refunded as well as the shipping and handling.
Revdex.com CASE#: ***
Dear ***,
We can see that your issue was fixed internally by the help of our representative.
However, If you still want to discuss any queries you have, we then kindly request to email us at [email protected] where we will do our best to help you.
We vow to provide extraordinary service to make things right for you and hope we can turn the experience around for you.
Kind Regards
Printerpix Team
DO NOT USE THIS COMPANY!
I am so beyond p***. I ordered a blanked of November 28th (WAY before the December 7th deadline for Christmas). Never received a confirmation email and on December 8th got worried. I tried calling at 12pm on a Wednesday and got told by a machine they were closed and to call back between 9am and 6pm ET (clearly I called during business hours so not sure what's going on there) so I then went to live chat. After an insane amount of time waiting for a back and fourth with a guy named Richard, he tells me my gift is being produced and I will get my confirmation email AFTER its shipped. I wait. December 15th comes and I get an email stating that confirmation emails aren't being sent with some excuse telling me to be rest assured and my gift has been shipped. It is December 23rd. My gift isn't here. Christmas is in 2 days. I tried the live chat and number, no response. I sent an email, and have yet to receive anything back and honestly doubt I will. It's like this company has taken my money and then completely ghosted me. Please for the love of God DO NOT GIVE THESE SCAMMERS YOUR MONEY! Clearly I'm not the only one who has had an issue.
Ordered 2 photo blankets 12/2/19. Credit card charged. Item status has never been updated. Tried to contact Cus. Service. No response.
I ordered 2 photo blankets on 12/2/19. Credit card charged immediately.
Checked the order status after 2 weeks of no communication. I emailed customer service. Was told it could take 14-20 days for production. It's been 23 days now and nothing. No update of the orders, no response to other inquiries. Just tried to call the phone # at noon on Monday and the greeting is that they are closed because it is a weekend. Want to cancel these as they were christmas gifts.
I would like both orders cancelled and money refunded
Revdex.com CASE#: ***
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
We are sorry to hear that you did not receive your package as promptly as you expected. We are currently experiencing many orders due to this busy period which disrupted our normal delivery schedule.
However, to serve our customers better and faster, we are expanding our staff. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner.
As a compensation for any inconvenience, all the misunderstanding and delays that you may have been through, please note that a refund on your shipping fee ($35.99) will be processed and cleared back to your account in the next 2-3 working days.
We vow to provide extraordinary service to make things right for you and hope we can turn the experience around for you.
We care about quality, so we guarantee you'll be 100% satisfied with your photo gift. If you're not 100% happy, let us know and we'll do whatever it takes to make it right. Our 100% Satisfaction Guarantee means we won't rest until you're happy.
Kind Regards
Printerpix Team
Order never received even after customer service confirmed tracking information was wrong and claimed they would resend. Never did.
I ordered from Printerpix on 10/24/2019 Order #***. On 10/31/2019 they sent an email saying that it has shipped and included tracking info. This tracking info never showed the package was sent nor delivered. When I checked online repeatedly for the next month all it said was that it takes some time to leave the warehouse but would be on the way. After writing on December 1, that I hasn't received my order. An associate (Ezekiel) acknowledging the error, I was told that my package would be sent and received within 18 days. I asked for the tracking information and was never sent it nor was it updated on the site. It has now been over 60 days since my original order and I still have yet to receive my order.
I would preferably like my order to be delivered but if not I would like to be refunded my original amount spend using *** to use this company.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
Please note that we have tried to dispatch your order twice to your shipping address and both times the order was returned to us with our shipping services explaining that the address was incorrect.
We would be more than happy to offer you product but we will need a correct or different shipping address where we can ship your product.
As a compensation for any inconvenience, all the misunderstanding and delays that you may have been through, please note that a refund on your shipping fee ($18.98) will be processed and cleared back to your account in the next 2-3 working days.
We vow to provide extraordinary service to make things right for you and hope we can turn the experience around for you.
We care about quality, so we guarantee you'll be 100% satisfied with your photo gift. If you're not 100% happy, let us know and we'll do whatever it takes to make it right. Our 100% Satisfaction Guarantee means we won't rest until you're happy.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Still currently trying to contact them in regards to reshipping the order but hopefully they fulfill their response!
Ordered 12/6/19. Never received tracking number, never recieved my item.
Ordered 12/6/19. Never received my tracking number. On 12/17/19 I got an email that my order is on the way but they never gave me a tracking number (which they mention on their website that they will provide) it is also advertised on their page that if you order by 12/7/19, order will be delivered before christmas using standard shipping. I don't know if/when I'll receive it. I left them a message on*** messenger, still no reply. I used a ***, im regretting this decision. Horrible experience.
Deliver my orders before christmas or full refund including shipping adap
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
We are sorry to hear that you did not receive your package as promptly as you expected. We are currently experiencing many orders due to this busy period which disrupted our normal delivery schedule.
However, to serve our customers better and faster, we are expanding our staff. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner.
We can see that your order has been delivered on the 12/22/19 as per the internal tracking. Can you please confirm if you have received it or not so we can assist you further with your purchase.
We vow to provide extraordinary service to make things right for you and hope we can turn the experience around for you.
We care about quality, so we guarantee you'll be 100% satisfied with your photo gift. If you're not 100% happy, let us know and we'll do whatever it takes to make it right. Our 100% Satisfaction Guarantee means we won't rest until you're happy.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
No order status, no way to communicate with them, no tracking number of any sort.
I ordered a photo blanket from this company on November 29th. I was told per the website if you order by the 7th of December it will be to you by Christmas. According to their website it was still processing until friday the 20th of December. In the weeks prior to that I have tried to call, email and live chat with them to find out when to expect it. My emails were never responded to, my calls were answered by a recording saying it was outside of business hours even though it wasn't, and I waited in a queue for over 30mins twice to get disconnected as soon as I got close the the top both times. On 12/20 I was told by email it was shipped but I recieved no tracking number or response to my previous emails. I am now sitting here 2 days before Christmas with no present for my mother and no way to contact them for a refund.
I would like my money back and for everyone to be forewarned not to use them!
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
We can see as per the below tracking information that your order was delivered on the 12/23/19.
Tracking Number: ***
Shipping Service: USPS
Link:***
Can you confirm if your order was received correctly so we can assist you further with your purchase.
We vow to provide extraordinary service to make things right for you and hope we can turn the experience around for you.
We care about quality, so we guarantee you'll be 100% satisfied with your photo gift. If you're not 100% happy, let us know and we'll do whatever it takes to make it right. Our 100% Satisfaction Guarantee means we won't rest until you're happy.
Kind Regards
Printerpix Team
Missing items in order/No response from company.
I recently ordered a pouch and 4 mugs from Printerpix. I only received the pouch.
In the confirmation email I was sent, it showed all 5 items. Later, on the website's "where's my order" page, it shows that there is only a pouch associated with that order number. I have tried reaching out to the company numerous times. I only receive an automated email response. Their phone number says that they are always closed, even in the middle of the work-week. I waited in a "live chat" queue, 85 people long, and then was kicked off when, after an hour, when I was 2 away.
Not sure what is going on with this company, but it seems that they need to hire more people to handle customer service issues.
I would love if they would call me and then over-night the items that were missing from my order.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
We are sorry to hear that you did not receive your package as promptly as you expected. We are currently experiencing many orders due to this busy period which disrupted our normal delivery schedule.
However, to serve our customers better and faster, we are expanding our staff. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner.
We can see that you order has been delivered.
We vow to provide extraordinary service to make things right for you and hope we can turn the experience around for you.
We care about quality, so we guarantee you'll be 100% satisfied with your photo gift. If you're not 100% happy, let us know and we'll do whatever it takes to make it right. Our 100% Satisfaction Guarantee means we won't rest until you're happy.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
About a week and a half after filing this complaint, I did receive my order.
Not one single mention of any possible reimbursement or even a discount on a future item.
Altho, I am still missing one order and AGAIN - the company will not get back to me besides an automated response.
Seems as tho I have to file a complaint with the Revdex.com to finally receive my items.
One suggestion: If the company is so inundated with orders they are unable to keep up with, maybe they should stop sending everyone 5 emails a day in the 24 days leading up to Christmas, advertising deliveries before Christmas.
I ordered an item that was never delivered, PrinterPix claimed it was and refused to replace the item.
On November 19, 2019, I purchased a 20" by 30" canvas from PrinterPix using a previously purchased voucher. I never received the canvas. PrinterPix claimed that it was delivered and I had to contact *** to file a complaint. I never received the *** tracking numbers. When they did send the *** number after I called and complained, there were a long list of them because I had ordered a large number of items. I don't know which one was the missing canvas and can't even verify that the canvas was sent out from the company. The company was no help at all.
All I want is the missing canvas. I ordered five as Christmas presents and only received four. I can tell them what the picture is but I can't figure our which order number it is because they all claim to have been delivered. The order numbers are ***.
Revdex.com CASE#: ***
Dear***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
We are sorry to hear your concerns regarding the product you have not received. However, as per our internal FedEx Tracking all orders have been delivered.
If you can send us a pictures of the one you have not receieved, will be assist you further with your purchase.
As a compensation for any inconvenience, all the misunderstanding and delays that you may have been through, we will be more than happy to offer you this product for free.
We care about quality, so we guarantee you'll be 100% satisfied with your photo gift. If you're not 100% happy, let us know and we'll do whatever it takes to make it right. Our 100% Satisfaction Guarantee means we won't rest until you're happy.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
All I want is to receive the item that I ordered. If the company will provide the missing picture, then I am satisfied with the resolution of the complaint. I have attached a copy of the picture that didn't arrive.
I've emailed, messaged on numerous social media to enquire about my products with no response.
I purchased before their cut off date for christmas delivery. My products show no movement. I've called their business number to be told it's not open. I emailed them numerous times about my orders with no response. I've messaged on all their social media outlets with zero responses. They've stolen my money at this point since I've gotten zero communication about my products. These are supposed to be delivered by Christmas but as far as I can see they wont be. They promised if you ordered by the certain dates with certain shipping methods you'd get your items to by Christmas.
Well. NO TRACKING INFORMATION PROVIDE. Still in production and no movement. This is fraud to say you'll do something as a business and not fulfill it.
I'm contesting Groupon who stood by this company as well to seel them as a great company. Well their not. Nothing gets answered by them.
I want my stuff I ordered.
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
We are sorry to hear that you did not receive your package as promptly as you expected. We are currently experiencing many orders due to this busy period which disrupted our normal delivery schedule.
However, to serve our customers better and faster, we are expanding our staff. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner.
Please be reassured that any orders placed before our cut-off date (7th of December) will be delivered on time before Christmas.
We can see on our internal system that your order has been dispatched and is on its way. Please be reassured that your order is on target to be delivered on time before Christmas as promised by our Shipping Services.
However, If you do not receive your order before Christmas, we then kindly request to contact our Customer Service line on the 1-321-247-6909 or email us at [email protected] with your details as one of our senior representatives will be ready to assist you further with your order where we will be able to offer you with a compensation for any inconvenience that we may would have caused.
We vow to provide extraordinary service to make things right for you and hope we can turn the experience around for you.
Kind Regards
Printerpix Team
I ordered a personalized dog blanket from groupon after making multiple attempts to get the code to work they told me they fixed it. Well instead of the blanket, they sent me an 8x10 canvas of a screenshot of the groupon code! Beyond furious and when I try to call during normal business hours, it says they are closed! I have even tried contacting them through email and no response
I placed an order over a week ago. Tried to call customer service no answer during calling hours. I tried to email nothing. Worst customer service
I placed an order over a week ago. Tried to call customer service no answer during calling hours. I tried to email nothing. Worst customer service They took my money and no one is answering about my order. I feel like it's never going to come and this website is a scam.
I want a refund for my blanket because no one can answer me and give me an update on my order.
Dear *** ,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
We are sorry to hear that you did not receive your package as promptly as you expected. We are currently experiencing many orders due to this busy period which disrupted our normal delivery schedule.
However, to serve our customers better and faster, we are expanding our staff. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner.
Please be reassured that any orders placed before our cut-off date (7th of December) will be delivered on time before Christmas.
We can see on our internal system that your order has been dispatched and is on its way. Please be reassured that your order is on target to be delivered on time before Christmas as promised by our Shipping Services.
However, If you do not receive your order before Christmas, we then kindly request to contact our Customer Service line on the 1-321-247-6909 or email us at [email protected] with your details as one of our senior representatives will be ready to assist you further with your order where we will be able to offer you with a compensation for any inconvenience that we may would have caused.
We vow to provide extraordinary service to make things right for you and hope we can turn the experience around for you.
Kind Regards
Printerpix Team
I have attempted to contact this company 4 times through email, chat and phone to receive a refund. They have not followed through.
I contacted this company immediately after purchasing a voucher from this company once I realized that shipping was not included. I emailed them directly and through their website to request the refund. Their website clearly states they will issue a refund within 7 days of a cancellation request. I did not hear from them for a week. I attempted to call within business hours but their phone had an outgoing message that said they were closed. I initiated a chat with them on their website and after 40 minutes of waiting for their representative to respond, I told them I would be reporting them for failing to respond and for not issuing a refund.
I just want a refund.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
Please note that as requested, a refund of $23.97 was processed back to your account on the 12/20/19 with the following transaction ID:***.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the apology and thank you for the refund I was seeking.
Order a blanket on 11/20/19 for a gift! I haven't received the blanket and can't get anyone to answer the phone! I call multiple time no answer
Order a blanket on 11/22/19 . When I go I printerpix website its not record of my order! I email this company multiple time snd only get a general email about it take 15 but it's still no record of my order. Order number***
Call multiple time and it alway a answer service talk it after hours! Which is not true because I call between business hours 9am til 3pm! And no answer nobody never live chat you back!
This blanket is a gift and i would love to have this delivery!!
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
We are sorry to hear that you did not receive your package as promptly as you expected. We are currently experiencing many orders due to this busy period which disrupted our normal delivery schedule.
However, to serve our customers better and faster, we are expanding our staff. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner.
However, we can see on our internal system that your order has been delivered. Can you kindly confirm if you did receive your order and if there's anything else we can help you with.
We vow to provide extraordinary service to make things right for you and hope we can turn the experience around for you.
Kind Regards
Printerpix Team
Unable to confirm status of my order, and therefore do not know when it will be delivered
Order Number:***
Order Date: 11/24/19
The order confirmation does not give an estimate of delivery time, which should come standard. My order is a Christmas gift, and obviously would like to know the status of my order. I emailed customer service on 12/3/19 with no response from an actual representative. I called customer service on 12/6/19 during their stated business hours, and received an automated message they were closed. I followed up with another email to customer service on 12/6/19 and attempted to chat with an online representative (this option is also apparently unavailable). I still have not heard back from a representative from my 2nd email attempt, so I called the customer service line again this morning (12/10/19) during their stated business hours to which I received the same message they are closed. In addition, I tried chatting with an online representative, and the option is still unavailable.
I have exhausted every option, multiple times too, in contacting Printerprix, and each attempt has failed. I have no idea as to the status of my order, if it is being processed, when it will be delivered, etc. and in the meantime, they accepted my payment.
I would like to know the status of my order, and of course delivered prior to 12/24/19 as I originally ordered on 11/24/19.
Good morning, I would like to update my case #*** I submitted yesterday as I received my order yesterday afternoon from Printerprix -- which was absolute interesting timing. Please let me know if you have any questions. Thanks! Lauren
ZERO COMMUNICATION!!!
I ordered about a week ago two photo blankets two separate orders using *** Voucher. I have not received order number or tracking information. I have called the provided number and there is a recording every single day saying the office is now closed and to call back during normal business hours 9-5! I have called from 10am on and recording is still playing. I have emailed my concerns and all that is sent as a reply is an auto generated basic email asking me to wait for a response from the customer service department. I feel like I have been frauded. They withdrew all the money from my bank account and have not provided and shipping information, order information, or tracking information and there is now way to get a human on the phone. VERY DISAPPOINTED as these were holiday gifts and the holiday is drawing near.
I want both of my orders and I want them delivered before Christmas as I did my part of ordering in the right amount of time and paying for my purchases in full.
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information.
We are sorry to hear that you did not receive your package as promptly as you expected. We are currently experiencing many orders due to this busy period which disrupted our normal delivery schedule.
However, to serve our customers better and faster, we are expanding our staff. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner.
However, we can see on our internal system that your order has been delivered. Can you kindly confirm if you did receive your order and if there's anything else we can help you with.
We vow to provide extraordinary service to make things right for you and hope we can turn the experience around for you.
Kind Regards
Printerpix Team
From: ***
Sent: Monday, December 23, 2019 7:57 AM
To: Revdex.com
Subject: RE: Revdex.com Complaint Case# ***
My order has finally arrived. Although, there was a huge blue stain on the white side of one of my blankets. The pictures looked good however the quality of the blankets were far from impressive. I'm not sure if I would recommend this company or even use them again myself. Perhaps maybe if they provided a complimentary item as my first experience has been less than desirable.
Sent from my Sprint Samsung Galaxy S9
Revdex.com CASE#:***
Dear ***,
We kindly request you to send us pictures of the defect blanket you received so we can assist you further with your purchase.
If you can provide us with the order number of the incorrect order as well so we can process a replacement.
Please reassured that this order will be escalated in our production facilities and shipped as soon as possible.
We vow to provide extraordinary service to make things right for you and hope we can turn the experience around for you.
Kind Regards
Printerpix Team
If I could leave ZERO STARS I would. They take my money offering FREE shipping , only to take(steal) $107 after saying shipping was free. I called within 5 minutes to cancel and they said NO I can't do it. They say they'll have a call back to me in an hour or less. NO call. Next day No call. I call back..NUMBER IS CHANGED. I go to bank filke a complaint to reverse the charges. Today I get a call from Printerpix and they want $30 to cancel? Over their FRAUD??? Now I am waitin to hear from my bank. DO NOT BUY FROM these people. You get put on hold and talk to rude Indian people that barely can pronounce english(no joke). They refuse to cancel order and refund my money $224. I refuse to accept any package. I have proof in email and phone records
This company ripped me off nearly $200 back in early 2018. I bought vouchers off of G that were non-redeemable. You couldn't even get to the creation page after you clicked on 'use voucher' - it would just loop you back to their homepage with no voucher applied. It was literally theft. I can't believe there hasn't been a lawsuit filed against these guys yet. They are 100% fraudulent.