PROCORPSA

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** I'd also like you to look at the acct ending in *** as this account has had multiple issuesI'm still unclear as to why if the charge shows up it would disappear after a number of days, then when the balance shows up it is truly incorrect as a certain merchant has not taken our their funds and the bank has put it back making it look as if it is still thereI believe it should pend on the account until the merchant takes their funds so no confusion happens and these overdrafts don't happenI use the bank so that I do not have to personally keep up with my money as I have alot coming in and out as we have a small business, direct deposit from employers, ectWe also have children making mistakes like this very crusial since we are crunched for time daily and money is hard to come by when raising childrenNone of the bank representatives either in the bank or over the phone have helped resolve this matter as it has been very fustrating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
A one month credit does not cover the months of poor service and unusable internet during peak hoursI contacted Armstrong at least three times over the past months to complain about this issueArmstrong always denied they had an issue and did so in a very non-customer friendly wayI know they have the software tools to trace these problemsThey should have used them instead of merely denying the problemIt was not until that last go-around that Armstrong seemingly solved the problem. I pay over $70/mo and I demand a higher level of service for that priceHaving repeated internet bandwidth issues over the past months, and often unusable Internet, is unacceptable and in my estimation is not compensated for by a one month credit
Regards,
*** ***

*** ** *** *** * *** ** *** * *** ** *** Date: December 27, 2017 Account: *** Regarding Your Essential Checking Account Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your
Essential Checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties at the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. On December 4, 2017, the beginning balance in your checking account was $On December 4, 2017, twelve (12) transactions posted to your account totaling $Due to insufficient funds in the account to pay five (5) of the items, the account was assessed five (5) overdraft fees totaling $185.00, which posted to the account the following day. The ending balance in your checking account on December 4, 2017, was negative ($297.88)A copy of the Overdraft Notice that we sent on December 5, 2017, is enclosed for your review and convenience. It is the Bank’s policy not to reverse any overdraft fees except in the case of a Bank errorHowever, pursuant to your previous fee waiver requests, we have reversed $in overdraft fees over the past twelve (12) months, as a courtesy to youTherefore, additional courtesy overdraft fee reversals are not warranted at this time. I also want to apologize that when you accessed your account information at 53.com; your account showed a positive balance but was overdrawn by the end of the business dayDebit card and Automated Teller Machine (ATM) transactions will show as pending against your available balance during the day because they are pre-authorized time-stamped debitsChecks and some electronic payments, such as Automated Clearing House (ACH) payments are batched payments and are collected from payees at the end of the business day for overnight processingBecause these items are processed overnight, they will not show as pending during the dayAll transactions will post to your account during overnight processing in the following order and will be visible the next business day: ** Credits and deposits made prior to end of day cutoff ** Debit card and ATM transactions in the order they were authorized ** Checks and electronic payments in the order of highest to lowest amount ** Fees and service charges Detailed information is found in the Bank’s Deposit Account Rules and Regulations, a copy of which is enclosed for your review and conveniencePlease refer specifically to pages fourteen (14) through sixteen (16). I want to be sure that you are aware that the Bank offers several options for Overdraft ProtectionOverdraft Protection for a checking account allows funds from another account to be transferred into the checking if the checking account becomes overdrawnIf you are enrolled in Overdraft Protection, funds are automatically moved from another Fifth Third account that you ownAlthough there is an overdraft transfer fee of $per transfer, this is less than the fees that are assessed when your checking account becomes overdrawn without Overdraft ProtectionFor more information about Overdraft Protection, please visit your local Fifth Third Banking Center or contact our Customer Service Department at ###-###-####, Monday through Friday, a.mto p.m., ET, Saturday 8:a.mto p.m., ETYou will also find additional information on our website at 53.com and in the enclosed copy of the Bank’s current Deposit Account Rules and Regulations. I also want to be sure that you are aware that Fifth Third offers alert services that provide you with information about your Fifth Third Bank Accounts, which can assist you with preventing future overdraft occurrencesYou may sign up for a variety of alerts, including a text or email alert to notify you when your balance falls below a threshold that is comfortable for youThis real-time alert will notify you any time your debit card and ATM transactions result in a balance lower than your designated alert thresholdBecause checks and electronic payments are processed overnight, we cannot currently offer a real-time alert when your account becomes overdrawnHowever, you can set up alerts to let you know when the balance reaches a specific amount you determine to allow you time to deposit additional funds before the account becomes overdrawn. For example, you could set up an alert to notify you when the balance reaches $You could then review the account activity to determine if all of your authorized transactions have posted, and, if not, determine how much additional funds you will need to deposit to cover any outstanding items. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures (2): Overdraft Notice Dated December 4, 2017 Deposit Account Rules and Regulations

*** *** *** *** *** *** *** ** *** Date: September 2, 2016 Account: *** Regarding Your Installment Loan Dear *** *** ***: We received a copy of the complaint you filed with the Revdex.comOn behalf of the
Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed your concerns on to the relevant parties within the BankCustomer concerns are reviewed by our executive management as part of our ongoing commitment to improving our customers’ satisfaction. Reaching the end of your coupon book does not necessarily indicate that the loan is paid in fullYour loan is a simple interest loan, and interest accrues daily on unpaid principleWhen we receive your monthly payment, we first apply the money to all of the interest that has accrued since your last paymentThen we apply the remaining money to the unpaid principal balanceYour payment habits affect the amount of interest you pay over the life of your loanIf payments are received late during the life of the loan, you pay more in interest over the life of the loan. Your loan matured on July 26, Your payment of $posted to your loan on August 4, 2016. This did not pay off your loanThe remaining balance consists of $in principal and four (4) cents in interestAs a courtesy to you, the three (3) late fees assessed over the life of the loan have been waived. Because the principal balance is a contractual obligation, we are unwilling to waive the remaining $16.44. I have included a copy of your loan note and a payment history for your referenceIf you find that any corrections are required, please forward specific details regarding the information you are disputing, including an explanation of the basis for the dispute and any supporting documentation to the following address: Fifth Third Bank Kingsley Drive Mail Drop: 1MOCOP Attention: Alison S. Cincinnati OH 45263 A payoff statement is also enclosed with instructions on paying off your loanPlease note that the address for a payoff is different from the regular payment address, so that the titling paperwork can be processed in a timely manner. Thank you for this opportunity to respond to your concernsI hope that this information helps to reassure you that the Bank has properly serviced your loanWe strive to provide professional and accurate service to our customers, and apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosures: Loan Note, Payment History, Payoff Statement

*** *** *** *** *** *** *** *** *** ** *** Date: March 5, 2018 Account: *** Regarding Your *** *** Credit Card Dear *** ***: We received a copy of the complaint you filed with the Revdex.comWe appreciate the
time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties at the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. According to the current standard offer for the *** *** Credit Card, there is an introductory Annual Percentage Rate (APR) of 0% on purchases and balance transfers for the first fifteen (15) billing cycles after the account is openedI have enclosed a copy of the *** *** Credit Card Rates, Fees, and Other Cost Information document for your review and convenienceThis information is also found on our website at 53.com. Your account was opened on January 26, On February 8, 2018, your balance transfer of $1,posted to your accountAlthough the balance transfer posted on February 8, 2018, the introductory offer to which you agreed was for an introductory APR of 0% for the first fifteen (15) billing cycles after the date that the account is opened, not for the first fifteen (15) billing cycles after the date that a balance transfer posts to the accountThe fifteenth billing cycle from the date that your account was opened is April 3, Since the introductory APR is for the first fifteen (15) billing cycles after the date that the account, and not for fifteen (15) billing cycles from the date a balance transfer posts to the account, we are unable to extend the introductory APR to May We regret if this causes you any inconvenience or frustration. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President Enclosure: *** *** Credit Card Rates, Fees, and Other Cost Information

*** ** *** *** *** ** *** * *** ** *** Date: March 29, 2018 Account: *** *** Regarding Your Essential Checking Accounts Dear *** ** ***: We received a copy of the complaints you submitted to the *** ***
*** *** and RevDex.com regarding your Fifth Third Bank Essential Checking accountsWe appreciate the time you have taken to express your concerns in this matterI also want you know that customer feedback is reviewed by senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Fifth Third Bank processes transactions at the end of each business dayThis does not include Saturdays, Sundays, and Federal HolidaysTransactions are posted in the following order: Credits and deposits made prior to the end of the cut-off time as detailed in our Funds Availability Policy. Time-stamped debits, such as Automated Teller Machine (ATM) withdrawals and debit card purchases, in the order in which they are authorized. All other debits including checks, and electronic bill payments, in the order of largest amount to smallest amount. Fees and service charges in the order of the largest amount to the smallest amount. Time-stamped debits, such as debit card purchases and ATM withdrawals, appear in your account as pending items until they are postedOther debits, including checks and electronic bill payments, are not pre-authorized by us and do not include a timestampTherefore, these items will not appear as pending in your account until they are posted at the end of the business day’s overnight processingChecks and electronic bill payments are collected during overnight processing and will post to the statement for that business day, the day the payments were authorized by you to be paid and collected for payment from Fifth Third BankI have enclosed a copy of our current Rules and Regulations for your reviewPages thirteen (13) through fifteen (15) provide additional information regarding our transaction posting order. On December 18, 2017, the beginning balance in your checking account ending in *** was $Three (3) items totaling $were credited to your account, and nineteen (19) items totaling $were debited from your accountPer the transaction posting order explained above, these items were posted in the following order: *** Transfer $47.75 *** Transfer $29.75 ATM Deposit $25.00 Merchant Payment *** *** $Time-Stamped 12/15/7:p.m. Merchant Payment *** $Time-Stamped 12/16/11:a.m. Debit Card Purchase *** *** $Time-Stamped 12/16/12:p.m. Debit Card Purchase *** *** $Time-Stamped 12/16/1:p.m. Merchant Payment *** $Time-Stamped 12/16/2:p.m. Debit Card Purchase *** $Time-Stamped 12/16/2:p.m. Debit Card Purchase *** *** *** $Time-Stamped 12/16/8:p.m. Merchant Payment *** $Time-Stamped 12/17/12:p.m. Merchant Payment *** $Time-Stamped 12/17/12:p.m. Debit Card Purchase *** *** $Time-Stamped 12/17/12:p.m. Merchant Payments *** $Time-Stamped 12/18/5:p.m. Web-Initiated Payment *** $195.20 Web-Initiated Payment *** *** *** $84.44 E-Check *** *** $46.70 *** Payment *** *** $41.84 *** Payment *** *** $29.00 Online Payment *** $27.00 *** *** *** Fees $10.68 Web-Initiated Payment *** $2.95 On that day, your account had a negative ending balance of ($79.71)Due to insufficient funds for items eighteen (18) through twenty-two (22), five (5) overdraft fees totaling $were assessed and posted to your account the following business dayPlease note that since items fifteen (15) through twenty-two (22) were not time-stamped debits, they would not have appeared in your account until they were posted at the end of the business day’s overnight processingOn December 19, 2017, your account was brought to a positive balance. For your convenience, I have enclosed a copy of the overdraft notice sent to you on December 19, 2017. On March 9, 2018, your Essential Checking account ending in *** had a beginning balance of $Four (4) items totaling $posted to your accountThese items were posted in the following order: Debit Card Purchase *** *** $Time-Stamped 03/08/8:a.m. Debit Card Purchase *** *** $Time-Stamped 03/08/9:a.m. Debit Card Purchase *** *** $Time-Stamped 03/08/12:p.m. Debit Card Purchase *** *** $Time-Stamped 03/08/2:p.m. On that day, your account had a negative ending balance of ($9.57)Due to insufficient funds for three (3) of the items, three (3) overdraft fees totaling $were assessed and posted to your account the following business dayOn March 14, 2018, your account was brought to a positive balanceFor your convenience, I have enclosed a copy of the overdraft notice sent to you on March 12, 2018. Please also note that your Essential Checking accounts are subject to an $monthly service charge, unless you meet certain criteriaI have enclosed a copy of our Checking Accounts product sheet for more information on earning out of the monthly service chargeFifth Third Bank does not assess overdraft fees for other Fifth Third Bank fees which may overdraw a customer’s account. It was certainly not our intention to cause you any hardshipOur records show that we waived overdraft fees assessed to your account ending in *** totaling $on January 17, We also waived overdraft fees assessed to your checking account ending in *** totaling $and a monthly service charge of $on March 16, We are unable to waive any additional fees due to our bank policy. You may also want to consider using a transaction register to help keep track of the items that are going in and out of your accountMany customers find this beneficial because it helps to avoid overdrawing your account. For your convenience, I have enclosed a transaction register, but please know that transaction registers are free at any Fifth Third Bank banking center. Thank you for your patience while we conducted our researchYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: *** *** *** ***, Revdex.com Enclosures: Rules and Regulations, Overdraft Notices, Checking Accounts Product Sheet, Transaction Register

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***

Armstrong has called me and I have spoken to a Supervisor Having a 'Mobile App' and sending emails regarding usage notifications does not solve the issue nor justify Armstrong billing you for overages without your concent Their response in no way provides a resolution or justification to the issues I have presented Charging their customers at the end of the billing cycle without prompting the customers they are over is taking advantage of all users of their DATA services I was told by the Supervisor that they are listening to their customers and are making changes to their network/services the beginning of the year Armstrong wants me to hold off further action until the first of the year They have given me a credit on my account to show "Good Faith" that they are hearing my dissatisfaction but I am not doing this for myself I told the Supervisor at ArmStrong that I will hold off further action till the first of the year We will see if ArmStrong is making an effort to align themselves with the National Average of what other data providers are doing Is there a way to put a hold on this issue to enlight of the conversation I had with Armstrong? Please let me know
Regards,
*** ***

** *** *** *** *** ** *** ** *** *** ** *** Date: April 28, 2017 Account: *** Regarding Your Checking Account Dear ** *** ***: We received a copy of the complaint you submitted to the Revdex.com regarding your Fifth Third
Bank checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Per Federal Regulations, savings accounts are limited to six (6) preauthorized or automatic withdrawals/transfers per month including but not limited to the following: Automatic transfers from your savings account to cover an overdraft Internet Banking transfers of funds or bill payments from your savings account to third (3rd) parties or to other deposit accounts at Fifth Third Bank Preauthorized Automated Clearing House (ACH) or electronic transfers Fifth Third Bank Telephone Banking or any money management payment from your savings account Point-of-sale transactions with a debit card Checks or drafts payable to third (3rd) parties In the event your savings account exceeds six (6) withdrawals or transfers in a month, we will send a notice to you after the first (1st) and second (2nd) month of excessive withdrawals or transfersAfter three (3) instances in a twelve (12) month period of exceeding the allowable number of withdrawals or transfers, your savings account may be closed and funds placed into a checking account, or you may be offered other options to eliminate further excessive transfers, including but not limited to, removal of the savings account’s transfer and draft capabilitiesI have enclosed a copy of our Rules and Regulations. Please refer to page twenty-one (21) regarding savings account transaction policies. During the month of November 2016, you made eight (8) online transfers from your savings account ending in *** to your checking account ending in *** and purchased one (1) cashier’s checkSince this exceeded the number of allowable withdrawals or transfers in a month, we sent a notice to you on November 30, 2016, informing you that you had exceeded the number of allowable transactions as required by Federal RegulationsDuring December 2016, you made eleven (11) online transfers from your savings account to your checking accountSince this exceeded the number of allowable transfers in a month, we sent a notice to you on December 30, 2016, informing you that you had exceeded the number of allowable transactions as required by Federal RegulationsDuring January 2017, you made eight (8) online transfers from your savings account to your checking accountThis was the third (3rd) month in a twelve (12) month period that your savings account exceeded the number of allowable transactionsTherefore, on January 31, 2017, we sent a notice to you informing you that you had exceeded the number of allowable transactions and that after thirty (30) days your savings account would be automatically converted to a non-interest bearing checking account and would be subject to a $25.00 monthly service feeOn March 6, 2017, we converted your savings account to a checking accountI have enclosed copies of the notices we sent to you as well as your monthly statements detailing the transactions on your accountOn April 13, 2017, you withdrew the remaining funds in your account and closed the account with a zero ($0.00) balance. It was certainly not our intention to cause you any hardshipDuring our research we found that while the letter we sent to you on January 31, 2017, indicated that the service charge would be $25.00, a service charge of $was assessed to your accountDue to this error, we have enclosed a check in the amount of $to reimburse you for the difference. Thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosures: Rules and Regulations, Notices, Statements, Check

*** ** *** *** ***Lake
Butler FL 32054Date: July 16,
Account: ***Regarding Your
Credit CardDear *** ** ***:We received a copy of the complaint you filed
with the Revdex.com, regarding your credit card accountWe
appreciate the time you have taken to
express your thoughts and concerns
regarding this matterWe strive to provide professional and accurate service
to all of our customers, and I am sorry for your unsatisfactory experience
during your previous attempts to resolve this matter.We have reviewed the account information you
provided in your letterYour credit card was issued through our Agent Bank
program; however, Fifth Third Bank issued the card and services the account
Your account was opened on October 20, 2007, and is currently paid in full and
closed with a zero balanceAn overpayment refund check in the amount of
$was sent to you via *** next day air on July 14, For your
reference, the tracking number for this shipment is ***We are
showing that this package was delivered on July 15, at 3:26PM.*** ***, we were able to verify that requests
were submitted by you on both May 25, 2015, and June 25, 2015, for a check to
be mailed to you for the amount you overpaid on your credit cardIn both
cases, the requests were rejected before the checks were processedThis
appears to have been the result of a system or accounting error on our end and
we take full responsibility for itYour feedback has helped us to identify a
problem and to improve the level of service we provide to our customersPlease
note that I have shared the information you brought to our attention with the
Vice President of the department that handles the Agent Bankcards as part of
our ongoing commitment to improving our operationsOn behalf of the Bank,
please accept my sincere apologies for any inconvenience this matter may have
caused you.We appreciate your patience while we researched
this matter and apologize for any difficulties or concern you may have
experiencedYou were a valued customer and we hope that you will consider us
to serve your future financial needsIf I could be of further assistance to
you, please call me at ###-###-####, or toll free at ###-###-####, Monday
through Friday, a.mto p.m., ET.Sincerely,Jennifer COffice of the PresidentPc: RevDex.com

*** ** *** *** *** *** *** ** *** Date: June 16, 2017 Account: *** Regarding Your Checking Account Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your checking
accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for the frustration you experienced regarding this matter. Per our Deposit Account Rules and Regulations provided to you during account opening, on the day of your deposit, a combined $from all deposited checks is available immediatelyThe remaining funds will be made available on the next business dayCash deposited into an account is immediately availableFor deposits made on Saturday, Sunday or a Federal Holiday, the day of your deposit is the next business dayA business day is defined as Monday through Friday, excluding Federal Holidays. Deposits received after certain cut-off times may be credited as of the next business day. In some instances, we reserve the right to place a hold for a longer period of time on a depositThe full amount of the deposit will not become available until the hold has endedAvailability of the funds will generally be no later than the seventh (7th) business day after the day of your deposit. On June 9, 2017, you deposited a non-Fifth Third Bank check in the amount of $1,via Mobile DepositA hold was placed on this deposit due to the repeated overdrafts that have occurred on your checking accountIn the six (6) months prior to your deposit, your account had become overdrawn on eight (8) occasionsBecause the deposit was not made in person, we could not issue a hold notice to you at the time of depositWe mailed the hold notice to you that day on June 9, 2017, a copy of which is enclosed for your reviewFor additional information regarding our Funds Availability Policy, please refer to page eighteen (18), nineteen (19), and twenty (20) of the enclosed account Rules and Regulations. We reviewed your account and determined you have a regular direct deposit from the company that issued the check to youAs a result, we made the decision to remove the hold on your deposit on June 12, I attempted to contact you on June 12, 2017, and June 13, 2017, using the phone number you provided to the Revdex.com to advise that the hold was removedI am sorry that I was unable to reach youI confirmed that the account did not become negative or have any payments returned as unpaid due to the hold that was on the account. Please be advised that future check deposits to the account could be placed on hold due to the repeated overdrafts on the accountI cannot guarantee that a future hold will be removedWhen the account reaches a point where there have been less than six (6) overdraft occurrences in the previous six (6) months, and the account has not been overdrawn $5,or more on two (2) or more banking days in the previous six (6) months, then check deposits can no longer be placed on hold for repeated overdrafts. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosures: Hold Notice, Rules and Regulations

In order to provide a positive resolution to
the customer's concerns, three (3) monthly service charges totaling $were credited
to the savings account on April 7, In addition, both overdraft fees
totaling $were reversedPlease find below a copy of the letter being mailed to the
customer along with enclosuresThank you.*** *** *** *** *** **. *** ** *** Date: April 13, 2017 Account: *** Regarding Your Fifth Third Bank Savings Account Dear *** ***: We received a copy of the complaint you filed with the Revdex.comWe are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concernsWe strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. Your Relationship Savings beginning balance on March 31, 2017, was $One (1) web-initiated payment of $posted to your account, creating an ending balance of negative ($8.00)Because your account balance was not sufficient to cover the transaction that posted, the Bank charged your account one (1) overdraft fee of $each on the next business dayThe payment of $was automatically attempted again on April 4, As there were insufficient funds in the account, the item was not paid, and one (1) overdraft fee of $was charged to the account the next business dayI have enclosed copies of the overdraft notices that provide additional detail regarding the account activity and the fees that were assessedThese notices were mailed to you and available for viewing through your online or mobile banking access. Your Relationship Savings Account has a $monthly service charge, which is charged on the first business day after your statement cyclesThere is no monthly service charge if: ** You have a Fifth Third Bank checking account; ** Or, you maintain an average monthly balance of $or more in the savings account; ** Or, you are a minor, or someone under age is an owner of the account; ** Or, you are enrolled in our Military Banking program. This information is also listed on the first page of your monthly account statementAs an account holder, you are responsible for reviewing your account activity regularly and notifying the Bank of any errors or disputed items within thirty (30) days of the statement’s dateYou can review your accounts in several ways, including: at an Automated Teller Machine (ATM); on our website at 53.com; through our mobile banking app; or by calling our Customer Service Department at ###-###-####In order to provide a positive resolution to your concerns, three (3) monthly service charges totaling $were credited to the savings account on April 7, In addition, both overdraft fees totaling $were reversed. The current balance in your account is $If you would like to withdraw the funds in order to close the account, you can visit a local Financial Center or send in a signed written requestI have enclosed a copy of our Account Closing Request form for your convenience. I understand your frustration when this situation occurred and I am sorry for any inconvenience this matter caused youYou are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosures: Overdraft notices; account closure request form

*** ** *** *** *** *** *** *** ** *** Date: April 13, 2018 Account: *** Regarding Your Mortgage Loan Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your mortgage loan
We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your mortgage loanIt was certainly not our intention to cause you any hardshipWe strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectationsI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in ***Please find enclosed the letter dated March 9, 2018, which details the payments that were applied to your loan between October 18, 2017, and March 5, As the letter explained and as we discussed by telephone, additional information is needed regarding any payments that were not applied, such as a copy of the front and back of the check(s)Please provide this information to me at the following address: Fifth Third Bank Office of the President Attn: Jennifer MKingsley Drive Mail Drop: 1MOCOP Cincinnati OH 45263 Alternatively, this documentation can be faxed to my attention at: ###-###-####Once I receive this information, I would be happy to research this matter further for you. In addition to the payments detailed in the March 9, 2018, letter, an additional payment was scheduled via 53.com on November 16, This payment in the amount of $2,was scheduled to be made on November 17, However, on November 17, 2017, this payment was canceled via 53.comThe November 1, 2017, due date was satisfied by the payment scheduled on November 24, 2017, and completed on November 29, 2017. We have also reviewed the payment activity that occurred during the month of December 2017. As the payment that satisfied the November 1, 2017, due date was received on November 29, 2017, a late fee in the amount of $was assessed to your loanHowever, per your request, this late fee was waived in the interest of customer serviceAs a result, the November 29, 2017, payment of $2,was reapplied on December 11, 2017, so that a lesser amount was paid to the outstanding late fee balance and additional funds were paid to principalPrior to the reapplication, the payment was applied as follows: ** Funds in the amount of $1,were applied to principal. ** Funds in the amount of $were applied to interest. ** Funds in the amount of $were applied to escrow. ** Funds in the amount of $were applied to the outstanding fee balance. Following the reapplication, the payment was applied as follows: ** Funds in the amount of $1,were applied to principal. ** Funds in the amount of $were applied to interest. ** Funds in the amount of $were applied to escrow. ** Funds in the amount of $were applied to the outstanding fee balance. Please note that although this payment was reapplied in December, it did not satisfy the December 1, 2017, due date. A review of your online banking activity at 53.com indicates that on December 1, 2017, a payment in the amount of $2,was scheduled with a delivery date of January 2, 2018. The payment was successful and satisfied the December 1, 2017, due dateIt should be noted that we are unable to skip an outstanding due date in order to apply a payment to a more recent due dateI have enclosed your Mortgage, which explains in section two (2) Application of Payments or Proceeds that payments are applied in the order in which they are dueAs a result, the oldest outstanding due date will be satisfied first, unless there is a forbearance or similar modification agreement in place. A review of the information being reported to the credit reporting agencies determined that although the February 1, 2018, due date was not satisfied until March 1, 2018, this payment was not received more than thirty (30) days after the due dateTherefore, we submitted an update to all four (4) credit reporting agencies to reflect that the March 1, 2018, due date was not satisfied more than thirty (30) days lateAn update was also submitted to reflect that the December 1, 2017, payment was not satisfied more than thirty (30) days latePlease allow approximately sixty (60) days for the credit reporting agencies to update the reporting for you. Should you apply for additional credit in the meantime, feel free to present this letter as proof of the updatesIf you would like to contact the credit reporting agencies directly, their contact information can be found below: ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### We have also reviewed the communication regarding the delinquent payments for your loan ending in ***I have enclosed your statements dated December 11, 2017, January 2, 2018, February 2, 2018, and March 1, Each of these statements list a past due payment, which is included in the total amount dueI have also enclosed the letters dated December 18, 2017, January 16, 2018, and February 16, 2018, which explain that the loan is past due for payment. As of April 5, 2018, we have not yet received a payment to satisfy the April 1, 2018, due date. Please note that if the payment in the amount of $2,is not received by April 16, 2018, a late fee in the amount of $would be assessed. Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com Enclosures: Letter Dated March 9, 2018, Mortgage, Statements (4), Letters Dated December 18, 2017, January 16, 2018, and February 16,

ok can you close my conplaint I got some one that told me right info if can close it I love it thansk *** *** *** the one that for fifth third bank can you close it thansk

*** ** *** *** *** *** *** *** ** *** Date: October 6, 2016 Regarding Your ATM Card Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.comWe appreciate the time you have taken to document your
thoughts and concerns regarding this matterWe strive to provide quality service to all of our customers and I am sorry for your unsatisfactory experience during your previous attempt to resolve this matter. If a non-Fifth Third Bank Automated Teller Machine (ATM) or debit card is retained by our ATM, we are unable to retrieve the card and return itOnce the card is removed from the machine, it is shredded by Bank personnelThis policy is in place to protect customers and the Bank from possibly returning a card to someone that is not the rightful ownerI understand your concerns that you had proper identification; however, we are not able to verify your identity with Bank recordsIf you have not already done so, please contact the appropriate agency to request a replacement card. It was not our intention to cause you any hardship or frustrationIn order to provide a more positive resolution to this matter for you, please find enclosed a check to reimburse you for the $fee to obtain a replacement card. Please be assured that Fifth Third Bank takes your feedback seriously and I appreciate this opportunity to respond to your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Enclosure: Check

*** *** *** *** *** *** *** *** *** ** *** Date: September 1, Account: *** Regarding Your Business Debit Card Dear *** ***: We received a copy of the complaint you filed with the
Revdex.com dated August 24, concerning your business debit card. We appreciate the time you have taken to express your thoughts and concerns regarding this matter Our goal is to provide professional and accurate service to our customers and I am sorry if that has not been your experience. Customer service is of the utmost importance to all of us at Fifth Third Bank and we appreciate your feedback as it assists us in identifying problems in an effort to continuously improve the service we provide our customers. Please be assured that we have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concerns In researching your concerns, we found the business debit card ending in *** was mailed by the Bank on August 17, 2015. It was mailed to *** *** ***, *** * *** *** *** ** ***. If you have not received this card, please contact me at the telephone number listed below. I apologize for any delay in mailing out the business debit card. However, when a customer changes an address on an account, we are required to wait fourteen (14) days until the address is fully verified. This policy is in place to prevent any fraud from occurring and to protect the customer’s privacy You are a valued customer and I appreciate the opportunity to respond to your concerns. On behalf of the Bank, please accept my sincere apology for any inconvenience or concern that this matter may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET Sincerely, Carolyn GOffice of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I am very upset that Fifth Third is not willing to give me my money backThere was something obviously wrong with their ATMI have been a loyal customer to them for almost years and also have a house loan through themWhen the ATM shorted me $80.00, they are taking my hard earned money from by not refundingAND, by saying there ATM is in count, offends me that they think I am creating some lie from thisI am not asking for anything more, just my $that their machine malfunctioned fromIf this is how they treat all of their customers, I do not want any part of banking with them and will close my accountFor my house loan, I will pay off and never go through any of the services again unless my money is refunded to my account
Regards,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ** *** *** *** *** *** ** *** Date: February 2, 2018 Account: *** Regarding Your Essential Checking Account Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.comWe appreciate the time you
have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties at the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. If an account becomes overdrawn, we assess a $overdraft fee for each item that posts to the account with a negative balanceTransactions are processed and post to the account in the following order: ** Credits and deposits made prior to the end of day cut-off time, subject to our Funds Availability Policy ** ATM and debit card transactions in the order they were authorized ** All other debits, including checks and electronic ACH bill payments, in the order of highest to lowest amount ** Fees and service charges Checks and electronic ACH payments are not pre-authorized by us; therefore they will not show as pending during the dayChecks and electronic ACH payments are collected during overnight processing and will post to the statement for that business day, the day the payments were authorized by you to be paid and collected for payment from Fifth Third Bank. Per Fifth Third Bank’s Digital Services User Agreement available to you on 53.com, and on our Mobile App, when a check is presented for mobile deposit prior to the Bank’s cut-off time of p.m., ET, up to $of the total of your check deposits will be available on the day we receive the depositAny remaining funds will be available on the first (1st) business day after the day the deposit is postedAdditionally, the Bank’s Funds Availability Policy is disclosed in our Deposit Account Rules and Regulations, a copy of which is enclosed for your review and conveniencePlease refer specifically to page nine (9) through page twelve (12) of the enclosed copy for more information. On January 24, 2018, we received a mobile check deposit of $At that time, we also received a separate mobile check deposit of $Because the mobile check deposit of $was a Fifth Third Bank check, the full funds were available immediately on January 24, 2018, and $of the mobile non-Fifth Third Bank check deposit of $250.00 was available immediately on January 24, The remaining $from that deposit was available in full the following business day of January 25, 2018. On January 24, 2018, the beginning balance in your checking account was $1,Of the two (2) mobile check deposits we received on that day totaling $270.00, $was immediately available to cover items presented for that business dayThat day, five (5) items were presented for paymentBecause these five items were checks and electronic ACH payments, they were collected and processed during overnight processing and would not have shown pending during the day like a pre-authorized debit card transaction wouldDue to insufficient funds in the account for four (4) of the items presented for payment, the account was assessed four (4) overdraft fees totaling $148.00, which posted to the account the following dayA copy of the Overdraft Notice dated January 25, 2018, is enclosedOn January 25, 2018, $of the remaining funds from your $mobile check deposit became available to you. It is the Bank’s policy not to reverse any overdraft fees except in the case of a Bank errorHowever, we have reversed $in overdraft fees over the past twelve (12) months as a courtesy to youTherefore, additional courtesy overdraft fee reversals are not be warranted at this time. I want to be sure that you are aware that the Bank offers several options for Overdraft ProtectionIf you are enrolled in Overdraft Protection, funds are automatically moved from another Fifth Third account that you own to your checking account in the event of an overdraftAlthough there is an overdraft transfer fee of $per transfer, this is less than the $per-item fees that are assessed when your checking account becomes overdrawn without Overdraft ProtectionFor more information about Overdraft Protection, please visit your local Fifth Third Banking Center or contact our Customer Service Department at ###-###-####, Monday through Friday, a.mto p.m., ET, Saturday 8:a.mto p.m., ETYou will also find additional information on our website at 53.com. I also want to be sure that you are aware that there was another account overdraft on January 29, On January 29, 2018, the beginning balance in your checking account was negative ($114.54)On January 29, 2018, three (3) items posted to your account totaling $Due to insufficient funds, three (3) overdraft fees totaling $were assessed, which posted to the account the following dayA copy of the Overdraft Notice dated January 30, 2018, is enclosedAs of January 31, 2018, the balance in your checking account tis negative ($726.66)Please deposit into the account to bring the account to a positive balance as soon as you can. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures (3): Deposit Account Rules and Regulations Overdraft Notice Dated January 25, 2018 Overdraft Notice Dated January 30,