PROCORPSA

*** ** *** *** *** *** *** *** ** *** Date: November 21, 2016 Account: *** Regarding Your Mortgage Account Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your
mortgage loan accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Per our conversation, payments to your mortgage loan from an external bank account made via our website must be initiated before p.m., ET, on a business day for the payment to process the same dayPayments made after p.m., ET, on a business day, including payments made on weekends or Federal holidays, are not processed until the following business dayPlease be advised that the p.m., ET, cut-off time is listed on our website on the same page where you schedule the payment. You initiated a payment to your mortgage loan on August 16, 2016, for $2,at approximately 10:p.m., ETPlease note that the grace period for your mortgage loan is fifteen (15) daysThe payment would have needed to be received by August 15, 2016, to avoid the late payment feeBecause the payment was initiated a day after the grace period ended and after the p.m., ET, cut-off time, the payment was applied as of August 17, and a $late fee was appliedThe Bank waived $of the late fee on August 29, 2016, as a courtesyPlease be assured that we have waived the remaining $late payment fee owed. Per your conversation on November 16, 2016, the $has been applied toward the principal balance of your loan. During our conversation, I advised that the cut-off time for scheduling Automated Clearing House (ACH) payments to your mortgage is listed in our Digital Services User Agreement. However, this is not the caseThe cut-off time for this type of payment is not listed in our terms and conditions, but it is listed on our website at the time the payment is being scheduled. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

*** *** *** *** *** *** *** ** *** Date: March 28, 2018 Account: *** Account: *** Account: *** Account: *** Account: *** Account: *** Regarding Your Secured MasterCard Account Dear
*** ***: We received a copy of the complaint you recently filed with the Revdex.com (Revdex.com) regarding the credit bureau reporting of your Secured MasterCard accountPlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. We have researched your statements surrounding the inaccurate reporting of your Secured MasterCard account and have determined that the information provided to the credit reporting agencies is accurateWe regret any frustration this may cause you; however, we are required to report accurate information to the credit reporting agencies and we cannot accommodate your request to remove the reporting of this account. Our review of this account found that on February 13, 2010, the Secured MasterCard account ending in *** was opened with a $limit, based on funds of the same amount that were held in a Relationship Savings account ending in ***Our records indicate the Secured MasterCard account ending in *** was reported as Exposed and replaced by a new Secured MasterCard account ending in *** on March 13, On October 16, 2013, Secured MasterCard account ending in *** was reported as Stolen and was replaced by a new Secured MasterCard account ending in ***On March 18, 2014, Secured MasterCard account ending in *** was reported as Lost and was replaced by a new Secured MasterCard account ending in ***. I have enclosed statements for the Secured MasterCard account ending in *** that were sent to you at the address listed above on November 11, 2014, December 11, 2014, and January 11, The statement that was sent on November 11, reflects a payment that was made to the account on November 4, 2014, in the amount of $No additional payments were made during these statement periodsOn January 17, 2015, the Secured MasterCard account ending in *** was reported as Lost and was replaced by a new Secured MasterCard account ending in ***On February 10, 2015, $305.04, the balance of the Relationship Savings account ending in ***, was transferred to Secured MasterCard account ending in *** as no payment had been made to this account in the last ninety (90) daysI have enclosed copies of the statements for both the savings and MasterCard accounts reflecting this activityAs no further payments were made to this account, this account was charged off on September 30, On October 20, 2015, this account was sold to Square Two Financial; they can be reached at ###-###-####Fifth Third Bank is unable to provide current payment or balance information associated with this matterWe regret any misunderstanding which may have occurredIf you would like to contact the credit bureaus directly, the contact information can be found below: *** ###-###-#### *** ###-###-#### *** ###-###-#### *** ###-###-#### Additionally, your comments expressing less than quality service you received are very concerningAt Fifth Third Bank we strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet these expectationsI also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. *** ***, I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosures: Secured MasterCard *** Statements (3) Secured MasterCard *** Statement sent February 11, 2015 Relationship Savings *** Statement sent February 25,

Hello: We received this 2nd request today regarding the above Revdex.com ID case ***. We were contacted by the customer stating she had withdrawn the complaint, she had received credit for the overdraft fees and was satisfied with the resolution. We closed this complaint out
today without a letter, per the customer’s request. If the complaint is still on file, we can provide you a copy of our research memo, but we are not submitting a written response to the customer. Please let me know. Happy New Year! Pat S.Customer Care Team ManagerFifth Third Bank | Office of the PresidentKingsley DriveMD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### Fax: ###-###-####Email: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * ***

*** ***
*** *** ***
*** *** ** ***Date: August 19, 2106Account: ***Regarding Your Mortgage Loan AccountDear *** ***:We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your mortgage loan accountWe appreciate the time you
have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter.On behalf of the Bank, please accept my sincerest apologies for the frustration, difficulties, and inconvenience you experienced regarding your Fifth Third Bank mortgage loanI certainly understand the frustration and disappointment you have felt because the Bank did not make the annual payment for your homeowner’s insurance, and the subsequent difficulty you experienced while attempting to resolve the problemDue to the homeowner’s insurance having not been paid, you received an $check for an escrow surplus during your most recent escrow analysis in July However, you had the surplus because your insurance was not paid. When it was determined that the surplus was caused because the insurance was not paid, you contacted the Bank and requested that we stop payment on the surplus check and apply it back to your escrow accountHowever, you were advised that was not possiblePer our conversation, we do have the ability to complete a request such as thisI was able to review your phone conversation with Jasmine and Erin on July 13, I confirmed that both employees advised you we could not stop payment on the check, and that you would need to send it back to the BankI also confirmed that Erin then advised she could stop payment on the check, but could not direct where the funds should goPlease be assured that I have forwarded this information regarding the incorrect information you received to the relevant Bank personnel.I also understand that you spoke to a Bank representative named Logan, who placed you on hold for twenty (20) minutes and then transferred you to our Insurance Department before you could advise him not toUnfortunately, I was unable to locate a recorded phone call with LoganHowever, I have forwarded these details to the appropriate managementPlease know that customer service is very important to us, and we take this situation very seriouslyPlease also know that the Bank’s senior and executive management review a report of all complaints received in the Office of the President on a monthly basis.After making the insurance payment on July 12, 2016, we completed a new escrow analysisPer the new analysis, there was a $escrow shortageThis amount included the $check we sent to you for the escrow surplus that previously showed due to your insurance not being paidPer our conversation on July 27, 2016, I confirmed that we received your $payment for the escrow shortageThe funds were processed on August 2, 2016, and were applied directly to your escrow accountOn August 4, 2016, we reapplied the previous payment of $1,that was placed into an unapplied stateThe funds were applied to the account for the August 1, 2016, monthly mortgage paymentThe payment was backdated to July 15, 2016, which is the date that the $1,was originally receivedAs a result, there is no late fee for the July payment and the account will not be listed as delinquent on your credit report for that monthAs of August 16, 2016, your mortgage loan is currentThe next $1,payment is due on September 1, Enclosed is the August 2016 mortgage statement that confirms this information.I have reached out to our Escrow Department to determine why your homeowner’s insurance was not paidWe confirmed that it was not paid due to employee errorWe confirmed that we received the information for your insurance renewal however the employee failed to submit the payment to be paidWhile we maintain quality control processes not all errors can be identifiedPlease be assured that the employee error has been addressed.We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely,Shawna T.Office of the PresidentPc: Revdex.comEnclosure: Escrow Analyses (2), Mortgage Statement

*** ** *** *** *** *** *** *** *** ** *** Date: March 26, 2018 Account: *** Regarding Your Installment Loan Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your installment
loanWe appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your installment loanIt was certainly not our intention to cause you any hardshipWe strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectationsI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in ***Please be assured that on March 19, 2018, a new coupon book was ordered and mailed to the address on fileIf you do not receive it within fifteen (15) days, please contact me at the telephone number belowIn addition, I have confirmed that some of the co-signer’s information was missing in our system, which prevented us from assisting her by telephoneI have updated this information to ensure that we are able to assist her with future requestsWe regret any difficulty this omission may have caused. Thank you for your patience while we researched this matter for youWe truly value your business, and we look forward to continuing our banking relationship with youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com

*** *** *** *** *** *** *** ** *** Date: April 6, 2018 Account: *** Account: *** Account: *** Account: *** Account: *** Account: *** Regarding Your Secured MasterCard Account Dear *** ***: We received a copy of the additional complaint you filed with the Revdex.com (Revdex.com) regarding the credit bureau reporting of your Secured MasterCard accountPlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the continued time you have taken to communicate your thoughts and concerns regarding this matter. We initially received a copy of this complaint on March 16, via the Revdex.comWe received a duplicate Revdex.com complaint from you on April 2, Although we regret your continued frustration with this matter, we stand by the response conveyed to you in the previous letter sent on March 28, I have enclosed a copy of that prior correspondence for your reviewOur position on this matter has not changed. *** ***, Fifth Third Bank strives to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosure (1): Previous Response Letter

*** *** *** *** *** *** ** *** Date: September 15, 2017 Account: *** Regarding the Merchant Credit That Posted to Your Account Dear *** ***: We received a copy of the complaint you submitted to the Revdex.com regarding a
merchant credit that posted to your checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterI also want to thank you for taking the time to speak with me regarding your concerns. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experiencedIt was certainly not our intention to cause you any hardshipPlease be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. During our telephone conversation on August 18, 2017, you informed me that the debit card return of $150.52 from *** was credited to your checking account ending in *** in error on August 15, Unfortunately, we have been unable to substantiate the claim that the credit was given to you in error, and Fifth Third Bank is no longer able to dispute or return the creditDue to the negative balance on your account, we charged off your account for $on September 6, 2017, and reported your account to ChexSystems for collection proceedingsI have enclosed copies of the overdraft notices and statements for your account for your reviewIn order to make arrangements for payment, please contact *** *** at ###-###-####, Monday, a.mto 7 p.m.; Tuesday and Wednesday, a.mto p.m.; Thursday, a.mto p.m.; Friday, a.mto p.m., ET. Thank you for your patience while we conducted our researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D. Office of the President Pc: Revdex.com Enclosures: Overdraft Notices and Statements

*** *** *** *** *** *** ** *** Date: November 9, 2016 Account: *** Regarding Your Real Life Rewards *** Dear *** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your Real Life Rewards
*** accountWe appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the frustration you experienced regarding this matterI am very sorry for the continued difficulties you experienced surrounding your dispute for the $6,000.00 charge from *** *** *** ***I understand per your complaint and from your dispute that the signed billing receipt you have from *** *** *** *** shows you owed a remaining balance of $5,111.88. However, they charged $6,to the credit card account. You received provisional credit totaling $for the difference between what you were charged and what your receipt showed was owedI discussed this matter with the Bank’s management in charge of our Dispute Resolution DepartmentThe review determined that you should have received a final credit for the $888.12. Please be assured that we are in the process of crediting the $back to your credit card accountThe $is a final credit for your dispute. Please be assured that the details of your complaint as well as the dispute were forwarded and reviewed thoroughly by the Dispute Resolution Department’s highest level of managementWe appreciate that you contacted us to provide the information so that we could review the matter and provide the needed creditWe strive to provide accurate and best in class customer service, and I regret that was not your experienceYour feedback helps us to identify problems so that we can work to improve our services and offer our customers a better banking experience. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

Armstrong has made NO attempt to contact me in any way to resolve this. This is their response to everyone. As long as they state they have tried several times to contact the complainant, then they feel they have done enough. A former member of my household had a past due bill YEARS ago; however, that had NOTHING to do with me. That past due bill was in another household and did NOT, in any way pertain to me. If they want their past due bill, go after her, NOT me. They turned MY cable off. She wasn't even on the bill. Now they have linked her name to my bill (only recently) and have stated I have to pay her past due bill. Armstrong NEEDS to get a better system in place to go after people that do not pay. Don't go after the ones that do pay and punish them. This company has unethical practices and lie! I have paid my bill and am NOT paying her past due bill that has nothing to do with me. Armstrong needs to rectify this and not link her past due account to my account. They need to remove her account from my account and they need to bill her directly.........NOT ME! They only way this will be resolved is if they remove her linked account from mine.
Regards,
*** ***

*** *** *** *** *** *** ** *** Date: July 29, Accounts: *** Regarding Your Cash Rewards Credit Card Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your Cash Rewards
Credit CardWe appreciate the time you have taken to document your thoughts and concerns, and sympathize with the difficulties you have experiencedWe completed our research for the Cash Rewards Credit Card account ending in ***On the statement for July 2011, you began the hardship planThis plan included a $per month payment and an 8% interest rate for five (5) years, as well as no late fees while you were on the planBecause we did not receive a payment for a sixty (60) day period, you were removed from this plan on February 18, 2015, and the account was returned to the original terms as outlined in the Fifth Third Card AgreementI have enclosed the agreement and these statements for your records and reviewPlease note we were unable to inform you of the removal from the plan because we received a verbal cease and desist for the account on September 24, If you wish to remove the cease and desist from your account, please return a written retraction for the cease and desist to the address below: Fifth Third Bank Office of the President *** *** *** *** *** *** *** ** *** Alternatively, you can fax this information to my attention directly at ###-###-####Once I receive the retraction, I will forward the information to the Collections Department to have the cease and desist removed from the accountIf you would like to contact the Collections Department you may reach them directly at ###-###-####I am sorry for any frustration or inconvenience this may causeWe also reviewed the history of the Cash Rewards Credit CardThe account was assessed late payment fees for the following: On March 31, 2015, we received your payment in the amount of $The minimum payment was due by April 3, 2015, in the amount of $Because we did not receive the full minimum payment due by April 3, 2015, a late payment fee was assessed to the account in the amount of $25.00.We received no payment on the account from April 7, 2015, to May 6, The minimum payment was due by May 3, 2015, in the amount of $Because we did not receive the full minimum payment due by May 3, 2015, a late payment fee was assessed to the account in the amount of $35.00.On June 5, 2015, we received your payment in the amount of $The minimum payment was due by June 3, 2015, in the amount of $Because we did not receive the full minimum payment due by June 3, 2015, a late payment fee was assessed to the account in the amount of $35.00.On July 1, 2015, we received your payment in the amount of $The minimum payment was due by July 3, 2015, in the amount of $Because we did not receive the full minimum payment due by July 3, 2015, a late payment fee was assessed to the account in the amount of $35.00.I have enclosed these statements for your records and reviewPlease note your next payment is due August 3, 2015, in the amount of $Our research determined there was no error in assessing the late payment fees that were assessed to your accountOn June 12, 2015, in the interest of customer service, one (1) $late payment fee was reversed, and credited back to the accountHowever, because there was no error in assessing the late payment fees to the account, we are unable to reverse any additional feesI am sorry for any frustration this may cause you.As of July 27, 2015, the remaining account balance is $Because this amount is under the minimum threshold of $for hardship plan eligibility, you are unable to participate in another hardship plan at this timeI am sorry for any additional frustration this may cause you.Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, **mto p.m., ET.Sincerely, April Q.Office of the PresidentPc: Revdex.comEnclosures: Fifth Third Card Agreement, Statements

Dear, Revdex.com,
The response, made by the aforementioned business, in reference to complaint ID ***, is satisfactory to me.
With Sincere Appreciation,
*** ** ***

Well they called but they told that keep charging my account so they need to contact me soon about this matter

*** * ***
*** *** ***
*** ** *** Date: August 3, 2016 Account: *** Regarding Your Fifth Third Bank Installment Loan Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com regarding your
installment loanWe appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, I apologize for the difficulties you have experienced with your accountIt was certainly not our intention to cause you any hardship or frustrationShould a secured loan become past due, the account may be subject to derogatory credit bureau reporting and we may attempt to repossess the collateral associated with the loanOur collection department will attempt to reach you via telephone numbers we have on file for you to inform you of the delinquency and to make payment arrangements. Our research determined you have talked to the collection department numerous times about the delinquent status of your installment loan. Surrendering the vehicle to us does not remove your payment obligations for any remaining loan balance under the terms of your contractPlease note, on page two (2) of your sales contract the section titled Right to Repossess, which states in part: “If the sale does not cover all that I owe, I will be responsible for the amount still owedIf there is any surplus money it will be refunded to me.” I have enclosed a copy of your installment loan contract for your reference. On September 5, 2015, the Bank mailed a letter titled Important Information About Your Past Due AccountI have enclosed a copy of this letter for your reviewPlease use the enclosed letter as verification the Bank did properly provide notice to the possible repossession of your vehicleOur research determined our collection department contacted you eleven (11) times between August 19, 2015, and October 6, During those conversations, you asked about a voluntary repossession, you confirmed a third party had stopped making the monthly payments, and that you provided the address of where to locate the vehicle. As you are aware, the vehicle was repossessed on October 3, The vehicle was sold at auction on November 30, 2015, for $9,You originally financed the vehicle for $24,On November 30, 2015, the balance on your installment loan was $15,After the proceeds of the auction sale were applied to the loan, a balance of $6,remainedInterest accrues daily on the outstanding balance. On November 30, 2015, the Bank mailed you a letter titled Explanation of Calculation of Deficiency and Accounting After SaleI have enclosed a copy of this letter for your review. On November 30, 2015, the Bank charged off the remaining principal balance for your installment loan as uncollectedIn order to discuss a possible settlement offer you will need to contact our attorneyYou can contact *** *** * *** *** at ###-###-####Please note the current balance owed on your installment loan is $6,This amount does not include any legal fees charged by our attorney. We have completed our review of the payment history reporting on your credit report for your installment loanOur review determined that the information provided to the credit reporting agencies is accurateWe regret any frustration this may cause you; however, we are required to report accurate information to the credit reporting agencies and we cannot accommodate your request to correct prior negative reporting. If you would like to contact the credit reporting agencies directly, their contact information can be found below: ** Equifax ###-###-#### ** Experian ###-###-#### ** TransUnion ###-###-#### ** Innovis ###-###-#### I hope this information provides the needed clarificationIf I can be of any further assistance, please contact me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S. Office of the President PC: Revdex.com Enclosures: Contract, Delinquent Letter September 5, 2015, Delinquency Balance November 30,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** This situation caused me undue stress As a result of their faulty equipment, my license was still suspended, I missed time from my first job, missed income from *** and had to pay fees to reinstate my licenseI feel this all could have been avoided had they reviewed the video footage I counted out the money in front of the ATM and that can't be disputed I told them that several times throughout the processBut at no time did they acknowledge that request Had I STOLEN $from them, I am certain that they would have been able to find footage and wouldn't have thought twice about plastering my face all over in order to recoup their damages Because of this situation, I am afraid to put cash in ANY ATM now I trusted them with my business and they betrayed that trust and then tried to make me feel better by patting me on the head and patronizing me with a $gift card In this response letter from them, I found lie after lie So now they MIRACULOUSLY found the money???? I'm not buying that The equipment was faulty and they knew it was faulty because THEIR OWN teller told me so over the phone Since all my calls were reviewed, I am certain that they heard that conversation as well I specifically made Kirsten repeat it twice because I had also read numerous complaints online about their ATM being faulty In essence, they called me a liar! I still want the video footage as requested by my attorney

*** *** *** *** ***
*** ***
*** *** *** *** ** ***
*** *** *** *** *** *** Regarding *** *** Dear *** ***: We received a copy of the follow up complaint your client filed with the Revdex.com regarding his installment loanWe appreciate the time your client has taken to express his concerns regarding this matter, and we sympathize with the difficulties *** *** has experiencedWe have completed our review of the payment history reporting on your client’s credit report for his installment loanOur review determined that the information provided to the credit reporting agencies is accurateSpecifically, no negative information has been provided the credit reporting agenciesOur research determined no late reporting, the accurate amount owed on the loan, and that the account was ‘paid as agreed’ as having been reportedHowever, in order to properly respond to your client’s request, we need additional informationPlease submit a copy of the relevant portion of his credit report that contains the allegedly inaccurate informationThe Bank has also received notification that your client filed an insurance claim in regards to the fraud associated with the sale of his vehicleOn May 27, 2016, the Bank received and processed a $19,payment that satisfied the amount your client owed on the installment loanThis payment resulted in a $overpaymentThe overpayment amount will be returned to your client within ten (10) business daysIf your client would like to contact the credit reporting agencies directly, their contact information can be found below: • *** ###-###-#### • *** ###-###-#### • *** ###-###-#### • *** ###-###-#### It was certainly not our intention to cause your client any inconvenience and we appreciate your patience while we researched this matterIf I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Patrick SOffice of the President PC: Revdex.com

The last four digits of the credit card are *** and the address is *** *** *** *** ** ***If there is any other information you need please let me know.Thank you,*** ***

*** ** *** *** *** *** *** *** ** *** Date: January 29, 2016 Account: *** Regarding Your Platinum *** Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com regarding your Platinum
*** accountWe appreciate the time you have taken to express your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. On behalf of the Bank, please accept my sincere apologies for any frustration or inconvenience you experienced regarding this matterWe were able to locate your $1,credit card payment, which was applied to your account on January 20, Please be assured that the payment was backdated to November 9, 2016, which is the date we originally processed the paymentAdditionally, we waived a total of $in finance charges that were assessed to your account because of the misapplied paymentAs a result of the payment and refund for finance charges, your credit card account is overpaid by $Additionally, we confirmed that the account has not been reported as late to the credit bureaus. I confirmed that you previously spoke to Escalation Support Specialist Rodney on January 5, 2016, regarding the missing paymentPlease be assured that Rodney submitted the necessary requests to facilitate the location and application of your payment to the credit card accountI apologize for the extended amount of time it took to process the request. Please note that the payment address *** *** used to send the check to the Bank was the addressed utilized for mortgage loan paymentsIn the future, please utilize the payment address listed below when sending your credit card payments: Fifth Third Bank P.OBox 740789 Cincinnati OH 45274-0789 To maintain the security of your account, I am sending this letter to the address we currently have on record for youI noticed that the return address you used in your complaint is different. According to our security protocols, I cannot update your mailing address based upon your correspondencePlease contact either the Customer Service Department, or myself, to make sure that your accounts are properly updated so that we can send you a cashier’s check for the balance owed to you of $The Customer Service Department can be reached at ###-###-####I can be reached at the telephone number listed belowPlease note that per the Bank’s security procedures, we must wait two (2) weeks after an address change before we can mail the refund check to you. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna T. Office of the President Pc: Revdex.com

*** *** *** ** *** *** *** ** *** Date: May 18, 2016 Account: *** Regarding Your Mortgage Loan Dear *** ***: We received a copy of your complaint filed with the Revdex.com concerning the address on
your customer profileWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience this matter may have caused youWe have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concernsPlease be assured that everyone at the Bank takes protecting your financial and personal information very seriously. I understand your frustration when you discovered that your old address was still listed on your profile with the BankI would like to apologize for the difficulties you have had in your attempts to change your addressPlease contact me directly at your earliest convenience and I will be happy to update the address on your customer profileI regret that you need to call the Bank again. However, we must obtain the proper identification from you before your address can be changed. According to your complaint, you believe the Bank is sending proprietary information to your old addressSince you notified the Post Office of your address change, you should be getting all mail from the Bank forwarded to your new addressWhen you call to change your address, please advise what information you believe has been sent to someone other than yourself and I will be happy to further research your concerns. Thank you for your feedback as it assists us in identifying problems to continuously improve the level of service we provide to our customersYou are a valued customer and we look forward to serving your financial needs in the futureIf I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto 4 p.m., ET. Sincerely, Lisa S.Office of the President Pc: Revdex.com

*** *** *** * *** *** *** ** *** Date: April 6, 2016 Account: *** Regarding Your ATM Deposit Dispute Dear *** ***: We received a copy of the additional complaint you filed with the Revdex.com concerning your Automated Teller Machine (ATM) deposit disputeWe appreciate the opportunity to respond to this matter. On April 1, 2016, we completed our additional investigation and we were able to overturn our original decision for case ***On this same date $was credited to your Essential Checking account ending in ***I hope this letter meets your satisfaction and resolves your need. Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, April Q. Office of the President Pc: Revdex.com