Production Media Company

See attached letter and supporting documentation, which show that this Complaint is moot, because the Business has already permitted the Consumer to receive a refund through a dispute she filed with her credit card processor
Re: Complaint ID *** To Whom It May Concern:The Consumer filed this
Complaint claiming that the service was tardy and that the Business was not going to perform the service as promised The Business has already graciously permitted the Consumer to cancel her contract and to receive a refund through a dispute she filed with her credit card processor, even though the Business was not obligated to do so Therefore, this Complaint is moot I write further only to explain the falsity of the Consumer 's claims.The Consumer purchased an advertisement for her business to be printed in homework folders and circulated for one year at a school in her area Please find enclosed on pages three and four copies of the contract and receipt associated with the purchase Please also find enclosed on pages five and six a printout of an email, which explicitly shows that the Business sent an attached copy of the contract to the Consumer at the time of the purchase The contract contained all the terms of the parties ' agreement.Part of the service the Consumer purchased was access to the Business ' professional graphic design team for assistance creating an original, customized advertisementPlease find enclosed on pages seven through nine printouts of several emails showing that the Consumer submitted artwork and instructions for the design of the advertisement and that the Business used that information to provide a design proof for the Consumer 's approval or changes.By submitting artwork, the Consumer participated in the performance of the service By participating in the service, the Consumer evidenced that she had agreed to the terms of the contract that she had previously received by email Indeed, this Complaint acknowledges that the Consumer agreed to complete the purchase Moreover, a legally-enforceable contract exists whenever parties exchange offer, acceptance, and consideration In this case, the Business offered the advertising serviceThe Consumer accepted that offer, and evidenced her acceptance by paying and participating in the service The parties exchanged consideration in the form of payment, promises to perform contract duties, and the performance of servicesIn other words, the parties were bound by the terms of the contract.The Consumer claims that the service was tardy The Consumer 's claim is falseBy designing the advertisement , the Business had performed all of the service that was due until that date The contract reads, "[The Business] shall deliver ad within a reasonable time, which [the Business] estimates to be approximately days from Contract Date." The date listed on the contract was July and consideration was not actually exchanged until July Therefore, the parties' contractual agreement was that the advertisement would be placed into circulation approximately November The Consumer filed this Complaint and made her statements on or about September 2, according to the website of the Revdex.com serving Alaska, Oregon and Western Washington In other words, the Business still had almost ninety days to print the advertisement and place into circulation . The Consumer claims that the Business was not going to print as many advertising publications as promised at the time of the purchaseThe Consumer 's claim is falseThe parties' contract states that the Consumer purchased a "One Year [Advertising Term] at Advertising Venue: [*** ***] Elementary ." In other words, the Business promised one year's worth of publications , however many the school might reasonably need The Business did not promise a particular quantity of advertising publications The Business acknowledges that its salesperson probably did provide an estimate of the number of homework folders to be placed into circulationThat estimate was probably based on the quantity of homework folders the school estimated it would need annually when it signed a contract to permit the Business to perform this service Nonetheless , the Consumer's contract does not contain any promises of a quantity of advertising publications Furthermore, the Consumer 's contract reads, "All negotiations have been integrated into this contract." It also reads in bold print and capital letters, "[THE CONSUMER] HAS NOT RELIED ON ANY PROMISES, STATEMENTS OR REPRESENTATI ONS NOT CONTAINED HEREIN." In other words, the Business was as clear as possible that any promises or expectations of the Consumer must be written into the parties ' contract.Finally, the Consumer 's contract reads in bold print and capital letters, "THIS CONTRACT SHALL NOT BE CANCELED." Therefore, the Consumer was not entitled to unilaterally withdraw payment through her credit card processor 's dispute or to otherwise demand cancellation of the contract or refund of the payment When she did so, she breached the contract Part of the reason for this clause is that a reduction in the number of advertisers reduces the pool of revenue available to pay for the elementary school's homework folders The Business believes it is wrong to renege on promises to participate in a program that benefits schoolchildren , as the Consumer did in this case.The Business agrees to consider this matter settled, as long as the Consumer immediately discontinues her and defamatory statements If she fails to do so, the Business reserves the right to seek a legal remedy for the damages caused by her unlawful conduct Please forward this response to the Consumer, and advise the Business if any further communication is necessary
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***I am rejecting this response because: The response appears to acknowledge my complaint however I do not see any resolution in their responseSincerely,*** *** Dba *** ** ***

To Whom It May Concern:The Consumer filed this Complaint on the grounds that a portion of the service hepurchased is tardy and claiming that the Business will not be able to perform the other portion ofthe serviceBecause the Consumer is correct that a portion of the service is tardy, the
Businessoffers a prorated refund to resolve this ComplaintThe Business has already performed the otherportion of the service and the Consumer accepted a non-cancellable contract in writing, so theBusiness declines to the refund the portion of the payment associated with services alreadyperformed.The Consumer purchased advertising for his business to be printed in presentation foldersand circulated for two years by real estate agents who work for two real estate groups in his area.The purchase occurred in two parts.Please find enclosed on pages three and four copies of the contract and receipt associatedwith the first part of the purchasePlease also find enclosed on pages five through eight aprintout of an email string, which explicitly shows that the Business sent attached copies of thecontract and receipt to the Consumer at the time of the purchaseThe Business' email requestedthat the Consumer review the contract prior to replying "CONFIRMED" to complete thepurchaseThat same email string shows that the Consumer replied "Confirmed" from an emailaddress originating from his business' domain and signed his name and contact information.The email and contract both stated that electronic counterpart acceptance of the contractis effective in lieu of a signatureThe Consumer's email reply constituted electronic counterpartacceptanceTherefore, the Consumer clearly accepted the terms of the contract.Pages nine through fourteen are copies of the contract and receipt associated with thesecond part of the purchase, which was an upgrade of the original purchase to a larger size andlonger duration of circulation, along with an email, which explicitly shows that the Business sentattached copies of the upgrade contract and upgrade receipt to the Consumer at the time of thesecond part of the purchase.Of course, the Consumer does not dispute whether he agreed to complete both parts ofthe purchaseIndeed, this Complaint and the Consumer's Desired Settlement state or imply thatthe Consumer did agree.Part of the service the Consumer purchased was access to the Business' professionalgraphic design team for assistance creating an original, customized advertisementPage fifteenis a printout of an email showing that the Consumer submitted artwork and instructions for thedesign of the advertisement to the Business' graphic designersThe Business used thatinformation to design an advertisement for the Consumer's businessPage sixteen is a copy of aFedEx confirmation of delivery showing that presentation folders were shipped to the samegeographic area as one of the real estate groups promised on the contractPage seventeen is a
copy of the Business' contract with that real estate groupPlease note that the same person whosigned the contract between the Business and real estate group also signed for the shipment ofpresentation foldersIn other words, these documents are independent, third-party verificationthat the Business designed, printed, and placed the presentation folders and the Consumer'sadvertisement into circulation.The Business' contract with the Consumer reads in bold print and capital letters, "TIDSCONTRACT SHALL NOT BE CHANGED, MODIFIED OR CANCELED." Therefore, theConsumer is not entitled to unilaterally demand cancellation of the contract or refunds of hispaymentsEven if the Business desired to accommodate a request for cancellation, it could not,because printed advertisements cannot be unmade or removed from circulation.The Complaint correctly claims that placement of the second advertisement intocirculation is tardyThe Business apologizes for the tardiness of that advertisement.The Complaint also claims that the real estate agents received fewer presentation foldersthan they expectedThe Business' contract with the real estate agents estimates a number offolders that they will circulate per yearHowever, nothing in the contract promises a minimumnumber of presentation folders or limits the real estate group to a maximum number of folders.They are welcome to request as many as they would like, and the Business will happily ship thefolders with the Consumer's advertisement to them.The Complaint also claims that the real estate agents are dissatisfied with the designTheclaim is falsePlease find enclosed on pages eighteen through twenty-four printouts ofnumerous emails between the Business and the real estate groupThey show that the Businessprovided the real estate group with access to a professional graphic designer for assistancecreating an original, customized design for the cover of the presentation foldersMostimportantly, those emails show that the real estate group replied that it "Approved" the designand that it believed the design was "Beautiful." The emails came from the same person whoordered the presentation folders and signed for the FedEx shipment.Finally, the Complaint claims that the Business will not be able to deliver the second yearof advertising, because the real estate group will not circulate the foldersThis claim is false.The Business' contract with the real estate agents is for two years beginning on the date the firstpresentation folders are deliveredIn other words, the real estate group is under contract tocirculate the folders for at least the two years for which the Consumer has been promisedcirculation of his advertisement.Because the Business is tardy printing one of the advertisements, the Business offers toresolve this matter with a prorated refund for that unperformed portion of the serviceTheBusiness declines to refund for the services already performedPlease forward this response tothe Consumer, and advise the Business of his response.With Respect,
Tim M***, Esq.Independent Counsel representing Production Media Company(Messages) 800-962-ext***(F) 330--0424***@productionmediaco.com
*Please view attached document

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mef the refund is not received in a timely fashion, I will submit a new complaint with updated details.Sincerely, *** ***

To Whom It May Concern:The Business respectfully requests that the Revdex.com or the Consumer provide a corrected version of this Complaint. The body of the Complaint outlines two concerns the Consumer has but concludes reading, “The problem I have with
Production Media is that the ser.” The Business cannot respond to this incomplete Complaint but would be pleased to do so upon receiving notice of the full body of the Consumer’s concerns.With Respect,Tim M***General CounselProduction Media Company*** *** ***(F) *** attnTim M***@productionmediaco.comwww.productionmediaco.com

Complaint: ***I am rejecting this response because: This is not true, nothing was printed or shipped I asked for a copy of the folder and an address of where is was shippedNothing was ever given to meThis is the first time I have seen any FEDEX shipment slip with all my asking for proof anything had been doneIf you only want to give me half my money back, I want you to send me a folder that went out and a copy of the fedex shipment with the address it was sent toNot just to Denver, CosomewhereThere is no business name on this receipt, just a city

The Consumer correctly points out that the completion of the advertising service was delayed by several weeks The Business apologizes for the wait and will issue a refund check to the address listed in this Complaint Because the Business has acceded to the Consumer's Desired
Settlement, this Complaint should be closed and marked as satisfied

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please let Production Media know that it was also a problem in customer service and not getting answers in a timely manner that resulted in my complaint They may want to review how they handle situations such as this in the future I appreciate Revdex.com efforts in resolving these issues Thank you.Sincerely, *** ***

The Business does not dispute that it is tardy printing the advertisement that the Consumer purchased for her real estate business The Business apologizes for that tardiness The Consumer disputed this transaction with her credit card processor, and the funds were returned the Consumer
through that dispute on or about March 31, The Business has decided to let the dispute close without response, so that the Consumer may keep the funds that were refunded to her In other words, the Consumer has already obtained her Desired Settlement of a refund.The Business vigorously disputes the Consumer's statements that the Business did not have authority to sell the advertising to be circulated the school's homework folders The Business always enters into a contract with the venue at which the advertisements are to be circulated prior to selling any advertisements That contract imposes a duty on the Business to print the homework folders It imposes a duty on the school to circulate the folders Most importantly, it gives the Business the right to sell the advertising to appear on those folders The Business does not know where the Consumer got her faulty information, but the Business assumes it must have been from an agent of the school who doesn't have knowledge of the terms of the contract, the life of which extended for two years from the date of the first printing of homework folders.The Consumer claims not to understand why the Business would enter into a contract with the school Of course, the reason is or should be obvious The Business cannot sell advertising or represent itself as associated with the school's name without express authority to do so Moreover, it is always wise to clarify the terms of an agreement with a written instrument Furthermore, "contract" is a legal term that simply means the terms of an agreement that are legally-enforceable A "contract" exists whenever parties exchange offer, acceptance, and consideration The Consumer seems to believe that contracts and consideration are only associated with monetary value On the contrary, consideration can take many forms, such as promises to perform contract duties Regardless of whether the Consumer understands contract law, the Business knows that entering into a written instrument is the only prudent means of conducting business.The Consumer also claims that the school did not circulate past versions of the folders The Business internal system does not reflect any statements from the school that it disapproved of the past versions of the folders, so the Business doubts the veracity of this statement, particularly considering the Consumer's demonstrably statements about the Business' relationship and contract with the school Nonetheless, the condition of past versions of the folders are not relevant to this Complaint The only relevant facts are the Consumer's contract and the current version of the folders.All of the foregoing is moot, because the Consumer has already obtained a refund of her payment through her credit card processor, and the Business has decided not to challenge that credit card dispute The parties' agreement is canceled The Business will not be performing a service for the Consumer, and she will not owe a duty to repay the funds in the future The Business wishes the Consumer great success in her future endeavors to grow and market her business Therefore, this Complaint must be closed and marked as satisfied Please forward this response to the Consumer, and advise the Business if any further communication is necessary

To Whom It May Concern:Please find attached the Business' response to this Complaint.With Respect,*** ***General CounselProduction Media Companyd/b/a School House Folders*** *** ***(F) *** attn*** ***@productionmediaco.comwww.productionmediaco.com***
Complaint ID #***
To Whom It May Concern:
This Complaint was initiated by the Consumer on the grounds that he does not believe the Business has authority to sell the advertising service in questionBecause the enclosed supporting documentation conclusively shows that the Consumer's belief is groundless, the Business respectfully requests that this Complaint be closed as moot.The Consumer purchased an advertisement for his business to appear in homework folders and be distributed for one year at a schoolPlease find enclosed on pages three and four copies of the receipt and terms and conditions of the purchase.Page five is a copy of the Business' contract with the school at which the advertisement is to be circulatedThe contract imposes a duty on the Business to provide the homework folders. It imposes a duty on the school to circulate those folders. It gives the Business authority to arrange for sponsorships to appear on the foldersThe revenue generated by the sale of those sponsorships, such as the one purchased by the Consumer, permit the Business to give the folders to the school for free and, thereby, assist the school in obtaining custom-designed school supplies without having to spend its valuable budget dollars.Additionally, you may find on pages six through nine a printout of an email string showing the Business' in-house graphic design department worked with the school last year to custom design the covers of the folders according to the school's specificationsMost importantly, the emails show that a representative of the school stated that the design "Looks great - can't [sic] wait to see foldersThanks!" She signed her name and position to that email, and it was sent from an email address registered to the Dallas Independent School District
Because the information shows that the Consumer's belief is groundless, the Business believes the parties can resume their relationship and close this unnecessary complaint. Most importantly, the Business hopes the Consumer will reconsider his position with this information in hand, because the refund of payments earmarked for this program necessarily reduces the available revenue for the Business to provide school supplies to these students
Please forward this response to the Consumer, and advise the Business of his response
With Respect,
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***I am rejecting this response because: I requested a refundI do not have a contract and did not sign a contractI requested a refund verbally and in a faxed letter.
Any relationship the company may or may not have with someone other than me is of no concern at this pointAny evidence implying any agreement between this company and any school would have been beneficial when I first brought up that I could not verify thisProviding this info today only after the Revdex.com became involved does not give me positive feelings for this companyThe company's statement they are accredited by the Revdex.com also leads me to believe this company is able to mislead potential customers.
My request is to be refunded $asap for lack of a contract and my clear request of a refund Sincerely,*** ***

Complaint: ***I am rejecting this response because: Claiming someone from their company contacting me......this is untrue Also after multiple attempts to contact their art department by both email and voice messages I never had a return call back as well as was never once sent a proof of my advertisement I purchased Also at no point in time did anyone from the company contact me for a failed payment or to explain to me that it must be submitted again on 8/21/ The total lack of communication here lays completely on this company I don't know at this time if my advertisement is on the folders that they claim to have printed This is the first me seeing the proof and even getting a response from the company.Sincerely,*** ***

Complaint: ***I am rejecting this response because: How can I be in arrears when I paid two times on my Visa bill and on credit card by my check dated July, for a total of $furthermore, I never ever got another bill so how can I be in arrears?
Sincerely,*** ***

Complaint: ***I am rejecting this response because: The initial compaint was supposed to read as follows:I received a sales call from Production media and after they introduced the company, they stated that another individual in my *** chaptersaid that I would be interested in advertising in an upcomming promotional folder. When I talked with the individual who production media indicated they provided them with the referral, he stated that he never gave my name out. When I talked to another individual in my *** chapter, he indicated that he had received a phone call from Production Media after I referred them (production media) to him. AT NO POINT DURING MY PHONE CALL DID PRODUCTION MEDIA ASK FOR REFERRALS OR DID I PROVIDE THEM WITH REFERRALS!Production media also stated that the product that I will be advertising in will be used by a local real estate agent when talking to clients. When I contacted the real estate agent, she stated that she had am ample supply of folders for the next two years and did not need any more. My issue with production media:1) Their sales staff uses false referrals from members within a *** chapter to build a sense of trust. AT NO POINT DID ONE MEMBER OF MY *** CHAPTER REFER ME TO PRODUCTION MEDIA, AND AT NO OTHER POINT DID I REFER PRODUCTION MEDIA TO ANOTHER MEMBER OF MY *** CHAPTER!2) Production media does not properly educate those that contract to use their services on the terms of their service. Desired Settlement: I would like to cancel my advertising agreement and request a full refund. *** ***

***DOCUMENT ATTACHED***
Revdex.com serving Alaska, Oregon and Western Washington PO Box 1000DuPont, WA
Re: Complaint ID ***
To Whom It May Concern:The Consumer initiated this Complaint claiming that the Business cannot fully perform the parties ' contract Because the
Business has fully performed the service in accordance with the contract and because it will continue to do so, the Business respectfully requests that this Complaint be closed and marked as satisfied or, at least, that the Business made a good faith effort
The Consumer purchased advertising for his business to be printed in homework folders and circulated for two years at a school in his area The purchase occurred in two parts
Please find enclosed on pages three and four copies of the contract and receipt associated with the first transactionPlease also find enclosed on pages five through nine a printout of an email string, which explicitly shows that the Business sent attached copies of e contract and receipt to the Consumer at the time of the purchase The Business' email requested that the Consumer review the contract prior to replying "CONFIRMED " to complete the purchase That same email string shows that the Consumer replied "I CONFIRM" from an email address registered to his name
The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signature The Consumer 's email reply constituted electronic counterpart acceptance Therefore, the Consumer clearly accepted the terms of the contract
Pages ten and eleven are copies of the contract and receipt associated with the second transaction, an upgrade of the original purchase to a larger packagePages twelve through fifteen are printouts of emails showing that the Business sent attached copies of the contract and receipt to the Consumer at the time of the second purchase, along with notice that the upgrade was complete
Part of the service the Consumer purchased was access to the Business ' professional graphic design team for assistance creating an original, customized advertisementPages sixteen through twenty-four are printouts of numerous emails between the Consumer and the Business ' graphic designerThey show that the Consumer submitted artwork and instructions for the design of his advertisement from the same email address as above and that the Business' graphic designer used that information to create several design proofs for approval or changesMost importantly, they show that the Consumer replied that the design is "APPROVED " from the same email address as above
In other words, the Consumer approved this portion of the service in writing
Page twenty-five is a copy of a FedEx delivery report, which shows that the Business successfully shipped the homework folders for circulation to the same geographic location as promised on the contracts.Of course, the Consumer acknowledges that he agreed to the purchase, and he acknowledges that the Business shipped a publication with his advertisement to the school On the other hand, he claims that the Business printed the advertisements later than he excepted, and he claims that the Business cannot circulate the advertisement for the promised length of time
The parties ' contract reads, "[The Business] shall deliver the ad at the next reasonably available school term." The purchases occurred February and 4, Therefore, the next reasonably available school term began on August 29, 2016, the first day of the 2016-school year, according to the county's school website The FedEx delivery report shows that the advertisements were delivered more than two weeks prior to the start of the school year
Therefore, the circulation of the advertisement was timely
Page twenty-six is a copy of the Business' contract with the school It reads, "The term of this agreement is six years." The contract is dated October 21, Therefore, the Business is not relying on the school to renew a contract, and the Business is able to fulfill its duty to the Consumer by circulating the advertisement for two years
Finally, the contract between the Consumer and Business reads in bold print and capital letters, "THIS CONTRACT SHALL NOT BE CANCELED." Therefore, the Consumer is not entitled to demand cancellation of the contract or a refund of his payments Even if the Business desired to accommodate a request for cancellation, it could not, becaue printed advertisements cannot be unmade or removed from circulation.This Complaint must be closed and marked as satisfied or, at least, that the Business made a good faith effort, because 1) the Business fully performed its duty to perform the service,2) the Consumer approved the design portion of the service in writing, 3) the Consumer accepted a non-cancellable contract in writing, 4) the Consumer 's claims are demonstrably false, and 5) the advertisement will remain in circulation for the life of the parties' contracts Please forward this response to the Consumer, and advise the Business if any further communication is necessary

Complaint: ***I am rejecting this response because I never received any folders nor reply of the over payment of the money paidI was told by the salesman Martin H*** that they did not have a real estate company that they could put me with that's the reason I requested the refundI paid a total $and received nothing from the Production Media or *** Real Estate Futher more I attend to take this case to the State Attorney Office and Department of Consumer Detection.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
It is said in the letter that PMC responded to the Revdex.com with, "because the business has fully performed the services", but they have not fully performed the services they were hired for I have yet to receive a printed advertisement for my company in the realty folder This was the service I paid for I have included the contract as an attachment as well & would like to point out that at the bottom of the contract within the box it reads, "PMC shall deliver ad within a reasonable amount of time, which PMC estimates to be approximately days from contract date." They have not delivered the product in a "reasonable amount of time" We are not even close to the approximately date of days I have now been waiting days for the advertisement & still have not received it I want my money back, due to services that were not completed by the business, Production Media Co.Sincerely,*** ***

We came to a settlementI have attached it for you
***Documents redacted by Revdex.com***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was informed during the purchase of this service that their intention was to deliver the homework folders in time for the fall session of school, although it had officially started. I was received no follcommunications from Production Media informing me that the delivery had been rescheduled for the Winter session - or any other communication whatsoever, even when I sent an e-mail inquiring as to the status of my order.However, I was contacted recently by the company and a full explanation was provided. Assuming that they deliver the finished product to *** Elementary in December, as promised, and that they honor the full terms of our contract, I am satisfied that this issue has been successfully resolved.Sincerely, *** ***

It was my business that attempted to advertise with this company and I am the owner. I have all of the contracts and I am happy to upload them for all to see. In fact yesterday we received an email from one of the staff at production media showing us what the "ad" looked like...this is after a year of asking. We were told that we were the only insurance agent and that it was a full page...in fact it was a quarter page and we were next to a Farmers agent. Not that it matters as they were not delivered as they were supposed to be and this was confirmed by a staff member at Production Media when we asked for all of the delivery receipts. 50% were delivered and not as promised. We are looking for a refund as it wasn't completed and not done as promised. I will upload the contract for all to see shortly. Best, *** ***