Production Media Company

To whom it may concern, I would like to REOPEN this complaint as NOT RESOLVED My credit card company, ***, has ruled the dispute in favor of Production Media Company (PMC) for these reasons: 1) It had been days from the time of the charge to the time of my dispute Merchants are not required to respond after more than days from the charge2) The photocopied form with the handwritten note cannot be used as evidence that the merchant has authorized the charge-back. 3) The statements to the Better Business and Bureau and to you are considered third party and cannot be considered as proof that the company has authorized the charge-back PMC has not responded to ***. When a merchant does not respond, credit card companies are left with only the contract with the merchant and any proof from me that the charge-back is validAccording to ***, this proof must come in the form of 1) a response to the request for charge-back , or 2) a letter on company stationary authorizing the charge-back. It appears that MrM*** may have lied to both of usDespite the photocopied form with the handwritten note, and statements such as "PMC has acceded to the complainant's request", the end result is that PMC has not returned the money as requestedOne can consider this as either intentional or an oversightConsidering MrM***'s extensive and eloquent rebuttals, one finds it hard to believe that this is an oversight Best Regards, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me After months from the date of purchase for the ad space, I have physical proof of purchase and have confirmed with the real estate office they are in receipt of the folders I purchased ad space on. This closes the matter for me.Sincerely, *** ***

Complaint: ***I am rejecting this response because: It is stated in this that I can not cancel due to sales commissions being paid and the inability to resell this retail spot However I canceled with in mins of this and that is not enough time for them to pay their sales staff or lock out selling to anyone else In fact weeks later a different sales guy called me about the same run of their folders Therefore they were still actively selling that spot after I cancelled with them If you would like me to provide phone records this is available Their sales staff drastically inflated the numbers of these folders telling me that they had a standing order for the Fort Collins office of every months and for the Loveland office every months bringing the total to 10,for the year It was confirmed for me by their customer service manager and their contact with the real estate company that it in fact was they get about shipments a yr at about for both offices This is a difference of 7,folders This "misrepresentation" is how businesses calculate the rate of return on their investment This is gross misconduct and is not only misleading their customers but strait up lying to them! Sincerely,*** ***

Complaint: ***I am rejecting this response because:The company failed to acknowledge that during the sales process it was never communicated that multiple folders would be created and my ad would only be displayed in one of those folders, ultimately resulting in getting into the hands of all students, rather it only went to studentsAdditionally they stated the school season started on August This is not accurateIt's a year round school and the school year track season started at the beginning of JulyThe students tracked out first week of September, missing most of the first track and all orientations for the new school season We are now months since the initial purchase and I have still not received any folder from production media as promisedAs part of my contract it is also to include years, where the school as advised they don't plan to use next year As a summary, production media did not fulfill its commitments to provide to the school prior to start of the school season to be included in orientation, my folder was not provided to all students as production media was deceiving all of its customers and didn't disclose they were going to sell enough advertisements to generate different folders for the same school. Sincerely,*** ***

This new version of the Complaint claims that the Business has not provided shipping information showing that the Consumer's advertisements were placed into circulation It also claims that the Business provided evidence of the shipping, even though the Consumer acknowledges having received a sample advertising publication.The Consumer's claims are nonsense, and it seems she failed to read the Business' previous response The Business incorporates that response and all supporting documentation as if they were fully restated herein That response included the very shipping documentation that the Consumer claims not to have received The shipping documentation is from an independent, third-party shipping company If the Consumer believes it is false, she could simply use the tracking numbers that are clearly displayed on the documentation in the websites from those shipping companies to verify that the shipping documentation is identical Obviously, whoever the Consumer is communicating with at the advertising venues is giving her incorrect information or is simply not in the know at the agency.The nonsense, defamatory accusations in both the original and this renewed complaint show that the Consumer does not have a legitimate complaint and simply has an ax to grind for unknown reasons The Business believes that the source of the Consumer's continued angst in this matter is that her own financial institution already sided with the Business in a separate dispute she filed.The Business continues to decline the Consumer's Desired Settlement of a refund The Business will not alter its decision, because the Business does not have a duty to refund payments after it has fully performed the service Please forward this response to the Consumer, and close this Complaint as satisfied or, at least, that the Business made a good faith effort to resolve the matter

Consumer verbally advised Revdex.com today @ 10:that they are willing to have the business keep the money, do not provide a refund and keep the folders and not to print folders Consumer further stated they are willing to call everything even as it stand with the contract cancelled Revdex.com asks that the business advise Revdex.com if this is acceptable to resolve the complaint issues
To whom it may concern,I have a dispute with PMC that is getting nowhere. They responded to my rejection, and the terms are unsatisfactoryThey are implying that I failed to meed the terms of my contract and that I should be so lucky they are not pursuing collections against meThey have threatened me with a defamation suit simply for my complaint to the Revdex.comThey have threatened me with collections, and breach of contractI believe that they are the ones who breached contract by not printing the correct folders, after withdrawing half of the money, and not the second halfI do not wish to pay additional money to this companyI at a minimum, want the first installment back of our second contractI will be fine if this happens, as the first of our contracts would still be fulfilledI have not been given a chance to reject their last response.My account was never drafted for the moneys they are referring toThey said they are willing to invoice me for the additional amount and re-print the folders, but this is unsatisfactoryThey did not uphold their end of the bargain, and I want the first installment backUnless they can prove that it was due to insufficient funds, I have every reason to believe that this error was intentional. I have spoken with my lawyer, and discovered that, in fact, there is no grounds for defamation, and they are simply "thumping their chest at me"All of this is extremely insulting to my character, and I just want this made rightI have not made my complaint public via any other form of social media including google reviews.Could someone at the Revdex.com please provide some insight as to what my options are? Even though I have clear grounds, I do not want to pursue civil litigation as it will only cost me more moneyKansas does not allow for lawyer fees to be recovered by the at-fault partyI simply want my money back.Thanks,*** ***

Complaint: ***I am rejecting this response because: I have not yet received a refundSincerely,*** ***

Complaint: ***I am rejecting this response because: How have you proved you performed the task at hand? I have received no folders (the product I paid for) AND the contract stats the folders would be complete within daysIt has been over business days and countingSo please advise how you completed my order?Sincerely,*** ***

***DOCUMENT ATTACHED***
Revdex.com serving Alaska, Oregon and Western Washington PO Box 1000DuPont, WA
August 17,
Re: Complaint ID *** To Whom It May Concern:
The Consumer initiated this Complaint on the grounds that delivery was tardy and claiming to have been
promised exclusive rights to advertise as the only insurance agentBecause the Business fully performed the service and because the Consumer 's claims are false, the Business respectfully requests that this Complaint be closed and marked as satisfied or, at least, that the Business made a good faith effort
The Consumer purchased advertising space for his business to be printed in presentation folders and circulated for one year by real estate agents who work for an agency in his local area.Please find enclosed on pages three and four copies of the contract and receipt associated with the purchase
Please also find enclosed on pages five through eight a printout of an email string, which specifically shows that the Business sent attached copies of the contract and receipt to the cardmember at the time of the purchase The Business' email requested that the Consumer review the contract prior to replying "CONFIRMED" to complete the purchase That same email string shows that the Consumer replied "Confirm payment" from an email address registered to his name
The email and contract both stated that electronic counterpart acceptance is effective in lieu of a signatureThe Consumer 's email reply constituted electronic counterpart acceptanceTherefore, the Consumer clearly accepted the terms of the contract
Part of the service the Consumer purchased was access to the Business ' professional graphic design team for assistance creating an original, customized advertisement Please find enclosed on pages nine through fourteen printouts of emails showing that the Consumer submitted artwork and instructions for the design of the advertisement and that the Business used that information to provide design proofs for approval or changes
Most importantly, they show that the Consumer replied "The ad was approved by [corporate], so I APPROVE as well." In other words, the Consumer and his corporate structure approved this portion of the service in writing
Page fifteen is a copy of a *** delivery report showing that the folders were successfully shipped to real estate agents for circulation in the same geographic location as shown on the contract In other words, this document is independent, third -party verification that the Business fully performed the service
Of course, the Consumer acknowledges that his advertisement was printed and that he received a sampleHis actual complaint is that he claims it was tardy and that he claims to have been promised to be the only insurance agent advertising in the folders
The contract reads, "[The Business] shall deliver ad within a reasonable time, which [the Business] estimates to be approximately days from Contract Date." The advertisement was delivered approximately six after the contractual estimate, which is a reasonable time, as specifically stated in the contract Furthermore, the parties contemplated that late printing sometimes happens when it contained a protective clause for the Consumer, "[The one year of advertising] shall begin on the date of delivery to [the real estate agents]." In other words, the Consumer is receiving the same twelve consecutive months of advertising, regardless of the first day of whether the first day of circulation was days or days after the purchase
The Business did not promise that the advertiser would be the exclusive insurance agentOn the contrary, the parties' contract reads in bold print and capital letters, "EXCLUSIVITY IS NOT AVAILABLE UNLESS SPECIFICALLY STATED HEREIN." It also reads, "All negotiations have been integrated into this contract." Finally, it reads, "The sponsor has not relied on any promises, statements or representations not contained herein." In other words, the Business did everything in its power to notify the Consumer in writing that industry-exclusive advertising is not something the Business can offer, unless it is agreed in writing in the contractIntegrated contracts are quite common in business-to-business transactions, and they mean that all negotiations have been reduced to only that contained in the written document.The contract also reads in bold print and capital letters, "THIS CONTRACT SHALL NOT BE CANCELED." Therefore, the Consumer is not entitled to unilaterally cancel the contract or this associated transaction Even if the Business desired to accommodate a request for cancellation, it could not, because printed advertisements cannot be unmade or removed from circulation
Because the foregoing conclusively shows that the Business fully performed the service, this case must be closed as satisfied or, at least, showing that the Business made a good faith effort Please forward this response to the Consumer, and advise the Business if any further communication is necessary

The Consumer continues to insist that shipping documents from an independent, third party are not evidence that the Business shipped the advertising publications to the real estate groups for circulation. The Business does not have any control whether UPS tracking notices contain the address of the party to whom they are shipped. However, they Business believes it is unreasonable to assume that shipping documents are not evidence of shipping. The Business does understand the Consumer's objection that she cannot know the content of the boxes. Please find attached two electronic files showing that which the Business sent to print for each of the advertising publications, which the most recent Rejection seemed to request when it mentioned pictures of the advertisements. The files contain pictures of the Consumer's advertisements within the design of the overall publications The Business has also verified that one of its agents sent sample folders via first class mail to the address listed in this Complaint. In spite of the Consumer's incorrect claim that she purchased goods, in the form of folders, to be mailed to her, the Business acknowledges that it is a perfectly reasonable request from a customer service standpoint to obtain samples of the advertising publication. She should have received them by now The Business again apologizes that the advertising was tardy, but the service has been performed. As the Business noted in a previous response, the parties contemplated the possibility that delays may occur when they agreed to a clause in the contract that reads, "Advertising Term shall begin on the date of delivery to [the real estate groups]." In other words, the Consumer is receiving exactly that which she purchased--two years of advertising beginning on the date the advertisements are placed into circulation The Business declines and will continue to decline the Consumer's Desired Settlement of a refund, and the Business respectfully requests that this Complaint be closed and marked as satisfiedg With Respect, Tim M***, Esq. *Please review attached documents

Neither the complainant nor her business are customers of the Business The Business has been able to locate records that indicate that a similar business has purchased advertising, but the business name and individual name were different than the name of the complainant in this
Complaint.According to the Revdex.com's own rules, a complainant may not file a complaint if they are not the actual customer Please close this Complaint and remove it from the Business' record

***DOCUMENT ATTACHED***
The Consumer initiated this Complaint primarily on the grounds that he claims to have been promised that the advertising service would be printed in April or May Because the parties' written agreement conflicts with the Consumer's claim, the Business
respectfully requests that this Complaint be closed as satisfied or, at least, that the Business made a good faith effort to resolve the matter The Consumer also complains that the Business' customer service agent was unkind or unprofessional The Business apologizes that its agent was less than courteous
The Consumer purchased advertising to be printed in presentation folders and circulated for two years by real estate agents who work for seven real estate groups in his area The purchase occurred in two parts Please find enclosed on pages three through six copies of the contracts and receipts associated with each part
Pages seven through ten are printouts of two email strings, which specifically show that the Business sent attached copies of the contracts to the Consumer at the time of each part of the purchase The Business' emails requested that the Consumer review the contracts prior to replying "CONFIRMED" to complete the purchase Those same email strings show that the Consumer replied "Confirmed" to each part of the purchase from an email address registered to his name and originating from his business' domain He also signed his name, position with the business, business name, and contact information
The emails and contracts all stated that electronic counterpart acceptance of the contract is effective in lieu of a signature The Consumer's email replies constituted electronic counterpart acceptance Therefore, the Consumer clearly accepted the terms of the contracts.The contracts read, "[The Business] shall deliver ad within a reasonable time, which [the Business] represents to be approximately days from Contract Date." The contract and transaction dates are all March 16, Therefore, the parties' contractual agreement was that the advertisements would be printed and placed into circulation approximately July 14,
The contracts also read in bold print and capital letters, "THIS CONTRACT SHALL NOT BE CANCELED." Therefore, the Consumer is not entitled to demand cancellation of the contracts or refunds of the payments Even if the Business desired to accommodate a request for cancellation, it could not, because it has already incurred its largest expenses They are the cost of the salesperson's time and bonus and of professional graphic design Moreover, the Business incurred administrative costs and turned away other potential purchasers, rendering it unlikely to be able to resell the space
Pages eleven through thirteen are printouts of emails between the Consumer and the Business' graphic designer They show that the Consumer submitted artwork and instructions for the design of the advertisement and that the Business used that information to create a design proof for the Consumer's approval or changes
By designing the advertisement, the Business has performed all of the service that is due to date The two years of advertising will begin at the time the advertisements are placed into circulation, in accordance with the contract clause "Advertising Term shall begin on date of delivery to [the real estate groups]." Therefore, the Consumer will receive the full amount of the service beginning at the agreed-upon estimated date
This case must be closed and marked as satisfied or, at least, that the Business made a good faith effort to resolve the Complaint, because 1) the parties' written agreement is that the advertisements are not due to enter circulation yet, 2) the contracts are non-cancellable, and 3) the Business has performed all of the service that is due to datePlease forward this response to the Consumer, and advise the Business if any further communication is necessary

The Business apologizes to the Consumer for the delays in printing of his advertisements If any of the Business' agents stated that the advertisements had been printed, those agents were mistaken, and the Business apologizes for their error As the Consumer well knows, the Business
already permitted a refund of his payments through the dispute he filed with his credit card company Therefore, the parties' agreements have been canceled, and the Consumer is no longer due to receive a service Please close this Complaint and mark it as satisfied, because the Business will not be performing a service for which it has not been paid

To Whom It May Concern:
Please find attached the Business' response to Complaint ID ***, along with supporting documentation
With Respect,
Tim M***, Esq
General Counsel
Production Media Company, d/b/a School House Folders
800-962-ext***
(F) 503-214-attnTim
M***
***@productionmediaco.com
December 7,
Re: Complaint lD ***
To Whom lt May Concern:The Consumer initiated this Complaint on the grounds that he believes theBusiness will not provide the service he purchasedThe Business has already provideda refund of the amount requested in the Consumer's Desired Settlementplease findcopies of refund receipts enclosed on pages four and fiveI write further only to showthe reasons for the Business' course of conduct to date and to correct several incorrectstatements in the Complaint
The Consumer purchased advertisements for his business to be circulated fortwo years in homework folders at schools in his areaThe purchase occurred in twopartsPlease find enclosed on pages six through nine copies of the contracts andreceipts associated with each part of the purchase
Please also find enclosed on pages ten through fourteen a printout of an emailstring, which specifically shows that the Business sent an attached copy of the firstcontract and an embedded copy of the first receipt to the Consumer at the time of thefirst transactionThe Business' email requested that the Consumer review the contractprior to replying 'CONFIRMED" to complete the purchase, That same email stringshows that the Consumer replied "Confirmed" and signed his name, business name,
The Business'email and the first contract stated that electronic counterpartacceptance of the contract is effective in lieu of a signatureThe Consumer's emailreply constituted an electronic counterpart acceptanceTherefore, the Consumerclearly accepted the terms of the first contract
Pages fifteen and sixteen are a printout of an email string showing that the
Business followed the same procedure with the second transaction, along with noticethat the purchase was completeThe Consumer replied "Confirm" and again signed hisname, business name, and contact informationIn other words, the Consumer clearlyaccepted the second part of the purchase.Part of the service the Consumer purchased was access to the Business'professional graphic design team for assistance creating an original, customadvertisementThe Complaint incorrectly claims that the Consumer was to wait forcontact from the Business' graphic designers
The terms of the parties' contract read, "[The Consumer] shall submit artworkwithin ten business days." Additionally, the aforementioned emails all requested thatthe Consumer proactively submit artwork and instructions for the designFurthermore,the business'Art Guidelines were attached to those emailsA copy is enclosed onpage seventeenThey also reminded the Consumer of the ten-business day deadline.Page eighteen is an email reminder of the ten-business day deadline from theBusiness on November S-seven business days after the first transaction
Page nineteen is the Consumer's email reply on requesting that the Businessdesign the advertisement from his websiteHe sent it eleven business days after thepurchaseIn other words, the Consumer was delinquent in submitting artwork anddesign instructions, in spite of the Business' numerous written attempts to notify andremind him of the deadlines
Page twenty is a printout of the Business' November email auto-reply thatproofs for approval or changes are available within ten business daysPages twenty-onethrough twenty-four are printouts of emails showing that the Business provided thefirst proof the same day as the Consumer's first requestThe Consumer repliedrequesting changesThe Business provided the second proof ten business days later.In other words, the Business followed the exact written timelines throughout thedesign process and had performed all of the service that was due prior to thecancellationUnfortunately, the Consumer failed to do so
The Complaint also objects to the invoicing of the balance dueThe terms of theparties' second contract stated that the half-down deposit was due at the time of thepurchase and that the balance was due within daysThe Consumer accepted thesepayment terms in writing when he accepted the terms of the contractTherefore, the
Consumer cannot reasonably complain about receiving an invoice based on the terms,The Complaint also refers to a conversation with the assistant principal of one ofthe schools that were to have circulated the advertisementsAlthough a possibly significantportion of the Complaint or of supporting documentation has been omitted,the business believes the assistant principal may have claimed that the Business didnot have authority to sell the advertisingThat claim is and likely amounts tounlawful behavior, such as defamation and inducement to breach contractPlease findenclosed on pages twenty-five through twenty-nine a copy of the Business' response tocomplaint lD ***, which was filed by an agent of the school
The Consumer's Desired Settlement requests that the Business simply "creditback the cash." The Business has done so in spite of the fact that it has alreadyincurred its largest expensesThey are the cost of the salesperson's time and bonusand the cost of professional graphic designTogether, they far outweigh the cost of theprintingMoreover, the Business turned away all other potential purchasers of thespace, rendering it unlikely to be able to resell the space, which reduces the pool offunds available to provide free homework folders and free custom, professional graphicdesign to the schoolThe Business believes that it is wrong to renege on promisesmade to schoolchildrenThe Business also believes it is unreasonable that the schooland consumer feel entitled to demand that the Business accept all of the lossassociated with their unfortunate and baseless Complaints
Nonetheless, the Business graciously decided to accommodate the Consumer'srequest before it even received notice of this Complaint, so that the matter could beclosed, and so that the parties could move productively forward.Tim M***, Esq.,Generral CounselProduction Media Company, dlbla School House Folders800-962-ext***(F) 503-214-attnTim M***tim @

Complaint: ***
I am rejecting this response because:
The original complaint that this company is disputing was related to quality of service I appreciate the offer to repair the add, however when I initially requested to speak to a manager and voiced my dissatisfaction NO ONE answered me at all for over a month, resulting in me having to dispute the change, which to be honest, I never wanted to have to do This company is stating that they will work out a new arrangement but how is that supposed to be consistent based on their past behavior? They have proven that they ignored my regrets to speak with someone when I was unsatisfied, making me hesitant and distrusting of working with them They have proven to me that they are not concerned about repairing this, until the possibility of not getting paid of course My lawyer will be in touch and is currently reviewing all the the details and correspondence The resolution is not to ignore previous neglect from a business I, as a spaying customer, do not want to be ignored when requesting to speak with a manager about my dissatisfaction
Sincerely,
*** ***

The complainant has received the promised refund via check in the mail Please close this complaint and mark it as satisfied or, at least, that the Business made a good faith effort to resolve the matter

Re: Complaint ID ***
To Whom It May Concern:
The Consumer rejected the Business’ previous response on the grounds that she continues to believe that the Business has not performed the service it is obligated to perform. The Consumer’s claim is false, and the Consumer’s credit card processor has already sided with the Business in this dispute. Nonetheless, the Business believes its relationship with the Consumer has been damaged beyond repair. Therefore, the Business is willing to return the Consumer’s payment, so the parties may move productively forward beyond this baseless dispute. The Business is willing to do so on the condition that the Consumer refrain from making any further defamatory statements, such as those included in this Complaint. I write further only to correct those defamatory statements and the inaccuracies therein
The Business incorporates its previous response and all supporting documentation as if they had been fully restated herein
The Consumer claims that the Business has not performed the service. Of course, the Consumer’s claim is deceptive. As conclusively shown in the Business’ previous response, the Business has performed all of the service that is due to date under the parties’ contract by designing an original, customized advertisement. The contract specifically stated that the advertisement would be placed into circulation “at the next reasonably available school term.” In other words, the Business has not completed the service, because the parties’ contractually-agreed date for completing the service has not arrived yet
More importantly, the Consumer approved the Business’ service to date in writing. Her continued insistence that the service is dissatisfactory is puzzling, since it directly contradicts her own written statements
The Consumer claims that the Business has some bad intention by promising that the advertisement will be placed into circulation “at the next reasonably available school term.” On the contrary, the Business’ intent is to increase the effectiveness of the advertisement by ensuring that it arrives to the advertising venue at a time when schools and teachers reevaluate their lesson plans and educational procedures. If the advertising publication arrived at unpredictable times, the school would be less likely to use them, which in turn, would reduce the efficacy of the advertisement
The Business’ intent in describing the print date as the next available school term is to be well-prepared for custom-designing all aspects of a publication that will feature many businesses, in addition to custom-designed space for the school Since the ultimate print date is dependent on the approval of the design for each and every participant, the Business is somewhat at the mercy of the participants. However, the Business has nothing to gain by delaying the printing, unless the determining variables require such a delay to allow the Business to do right by one of the participants
In other words, the Business proposed the agreement, which the Consumer accepted in writing, so that the parties would have a clear plan for the most timely and effective print date
The Consumer claims that she has been “harassed” or “retaliated” against by the Business or its legal counsel. On the contrary, she has received timely responses to each form of dispute she herself filed. Her belief that she can file a baseless complaint and not receive a response is unreasonable. The Business previously offered to discontinue contact upon resolution of the dispute, but the Consumer has filed additional statements in multiple dispute fora. The Business is obligated to respond
The Consumer claims that the Business has no intent to perform its service. On the contrary, the Business has a written contract with each school, and the contracts impose a duty on the Business to design, print, and manufacture the folders. The Consumer’s statement seems to be based on poor reviews of the Business’ service that she read. In fact, the Business believes that the Consumer read the poor reviews and has become unmovably entrenched in an incorrect belief. Simply put, the Consumer shouldn’t believe everything she reads on the internet
The Consumer’s unilateral withdrawal of her payment through the credit card processor constituted breach of contract. The Consumer has a contract duty to pay for the service. She breached the contract by violating that duty. Notably, the contract reads, “Failure to pay any amount due may result in delay of printing of advertisement.”
Most concerning is the Consumer’s propensity for name-calling and defamation. In broad description, a defamatory statement is one that is made publicly, that is false, and that is intended as a statement of fact. Numerous of the Consumer’s statements fall within those bounds. The Business hereby demands, as a condition to resolving this dispute, that the Consumer immediately cease and desist her defamation. The Business will return the Consumer’s payment, so that the parties may resolve this matter and move productively forward.
The Business also sincerely desires the best outcome for the Consumer, as a valued customer, even if the Consumer is impinging on the Business’ rights. The Business believes the best outcome for the Consumer’s sake would be to simply dissolve the relationship
Nothing contained within this response shall be considered a waiver or modification of rights outside that which has been specifically stated and conditions of which are satisfied. If the Consumer does not cease and desist her defamation of the Business, it will act without warning to recover remedies for the damages caused by the Consumer’s breach of contract, defamation, and other unlawful acts. Please forward this response to the Consumer, and advise the Business if any further communication is necessary
With Respect,
Tim M***, Esq
General CounselProduction Media Company
d/b/a School House Folders
800-962-ext***
(F) 503-605-
***@productionmediaco.com

Dear Sir or Madam: Just wanted to drop you a note to thank you and your organization for all the good work you doMy letter of complaint is barely two weeks old and Production Media has sent me a refund check in fullNot that $is a great sum of money, however the point is one must be true to their wordIf you say you will do something, than that is what you must doIt is no different for a companyThank you for being the voice of small businesses like mineIt is great to have a friend like the Revdex.com! Thank you!

Complaint: ***I am rejecting this response because: I do not want more advertising that they offered. As they initially offered I just want a refund and be done with them entirely.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***