Production Media Company

Complaint: ***
We are rejecting this response in part because
the additional charge of $was not discussed in any of the email or phone
conversations regarding this ad and placementAdditionally, the only approval
given was the artwork back on 1/4/We were also told we would receive a minimum of one (1) of the finished folders to show the ad we purchased, we have not received that as of this dateThe contract provided by PMC indicating
the third, additional charge of $dated 7/8/was not signed,
electronically or otherwise(See attached provided by PMC in their Revdex.com Complaint Response.) Had the additional cost, which doubled the overall
cost of this advertising venue, we would not have moved forward with a larger
ad or on the back coverAdditionally there is nothing in the email strings
that confirms this additional charge
In speaking with the Operations Manager of
Keller Williams, Katie V***, located at the office indicated in the provided
shipping itinerary, where something was apparently delivered to, has not been able
to verify that the folders in question were ever received, regardless of the
delivery bill claimsAlthough, we are still waiting to speak to the person
claimed on the shipping notice as to whose attention they were shipped
So at this time we are still seeking a
refund for the third, unauthorized charge of $as charged to our company
credit card account on 7/9/
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I as the consumer can not expect to accept that the Production Media Group take my monies for advertising without providing me proof that they have completed their portion of the contract. If they do not want to prove to me that they have indeed completed their portion of the agreement why am I to believe they did. I asked on NUMEROUS occasions for copies of the folders, which I had been told by various members of their team would be sent out to me, and I NEVER received them. I asked for the contract to be cancelled and refund to be dispersed after an entire year of calling and getting the run around. I was told they had been printed and later that they hadn'tI was told that there was a hold up and then that there wasn't. I have tried in good faith to confirm that Production Media has indeed competed their portion of the agreement, but up until just this last week (more than a year and three months after purchasing the advertising) I had not received anything. I had no proof at all that they had done anything for my business for over a year. I did receive a folder, finally, last week showing that they had at least printed one of the two I had paid for my information to be included in, but still have not received the second one. Production media is one of the all time worse companies I have ever had the misfortune to be involved with. I have every intention of making sure that anytime I am asked about my experience with them that I share it to the fullest extent
Sincerely,
*** ***-***

The Business incorporates its previous response and all supporting documentation as if they were fully restated herein
The Consumer claims that he did not know he owes another $ The Consumer's claim is patently for two reasons First, the combined total cost of the two contracts to which the Consumer agreed in writing was $1, The Consumer has paid $1,to date Therefore, the Consumer was notified in writing at the time of the purchases exactly how much he owed and when it was due Second, the Consumer's own words in this Complaint state that the amount in dispute is $1, In other words, the Consumer knows that he owes $1,and the Consumer knows that he has only paid $1, In other words, the Consumer's own Complaint shows the claims in the Rejection to be disingenuous, false, and completely without merit
The Consumer's Rejection also claims that circulation of the advertisement was tardy Of course, the Business previously showed that the parties' contractual agreement was that delinquency in payments may result in the delay of the advertising The Consumer has been and remains delinquent Therefore, the Business still has the right to withhold the advertising service, until the Consumer pays his bill In spite of the Business' contract rights, the Business graciously went ahead and performed the service The Rejection complains that the Consumer does not have folders in his possession This complaint is irrelevant The Consumer did not purchase goods to be delivered to his residence, business, or otherwise to his possession Rather, the Consumer purchased an advertising service to be circulated in the community by a third party The Business previously showed that it fully performed the service in spite of its continuing right to delay doing so
Finally, the Consumer claims that some email from some customer service agent is a "contract." The Consumer's claim is a nonsense red herring designed to avoid his duties to pay his bill under the actual written contracts to which the parties agreed in writing The parties' have explicit duties under the existing contracts The Consumer cannot add new terms to the contracts a year after consummating them Even assuming, though not conceding, that an email from some customer service agent constitutes a contract or addendum to the previous contracts, the email is irrelevant, because the Business has fully performed the service
The Rejection shows that the Consumer is simply intransigent He got what he paid for--two years of advertising beginning on the date of circulation, which is the whole point of this business-to-business relationship The point is not to quibble Therefore, the Business declines the Consumer's Desired Settlement The Business will not refund for services it has already performed The Business reiterates its offer to forgive the Consumer's remaining balance due and to leave the advertisements in circulation for the agreed-upon two-year duration Otherwise, the Business will consider whether the Consumer is leaving no choice but for the Business to enforce its right to the delinquent payment by referring the matter to a collections agency, by damaging the Consumer's business' credit rating, or by otherwise taking legal action to recover damages for the Consumer's breach of contract caused by his delinquent bill

I don't believe that the documents provided in the file demonstrate that the services I paid for were deliveredIt indicated that the team received my payment, and created an advertisementIt does not show that the advertisement was posted in school folders or distributed to the schoolsI do not know what was contained in the package that was sent to the *** *** *** ** *** ** ***, and this shows a shipment confirmation for only two of several schools (I paid for 6)I do not know if my advertisement was actually in here, as I never received a proof for the folderI also don't know if there were any other tutoring companies in the folder, which I was told there would not beThere are also several typing errors on the address section of the delivery receiptI would be willing to take the check for the payment of services that were not rendered, and I will agree to cease my complaints if this occurs, but their current argument that they delivered my services is not provable based on the evidence they provided to me

Dear Revdex.com, They say that the advertisement that I paid for is "tardy" that is after I paid for it eleven months agoCompany did not return phone calls or emailsThey say they are willing to work it out but no options are listedThank you and have a good day*** ***

Revdex.com:
I would like to reject the offer of Arbitration for complaint ID ***Unless Production Media Co is willing to pay the arbitration fee

Revdex.com serving Alaska, Oregon and Western WashingtonPO Box 1000DuPont, W A 98327June 3, 2016Re: Complaint ID ***To Whom It May Concern:The Consumer initiated this Complaint claiming not to have received the service hepurchased within the time he hoped and claiming that the
Business never had authority to sell theadvertising serviceThe Business respectfully requests that this Complaint be closed and markedas satisfied or, at least, that the Business made a good faith effort to resolve the matter, because1) the Business has provided all of the service that is due to date, 2) the Consumer accepted anon-cancellable contract in writing, and 3) the Business has contractual authority to sell theadvertising.The Consumer purchased an advertisement for his business to appear in presentationfolders and be circulated for one year by real estate agents who work for an agency in his area.Please find enclosed on pages three and four copies of the contract and receipt associated withthe purchase.Please also fmd enclosed on pages five through nine a printout of an email string, whichspecifically shows that the Business sent attached copies of the contract and receipt to theConsumer at the time of the purchaseThe Business' email requested that the Consumer reviewit prior to replying "CONFIRMED" to complete the purchaseThat same email string shows thatthe Consumer replied "Confirmed" from an email address registered to his name and containingan acronym for his business nameHe also signed his name, credentials, business name, andcontact information.The email and contract both stated that electronic counterpart acceptance of the contractis effective in lieu of a signatureThe Consumer's email reply constituted electronic counterpartacceptanceTherefore, the Consumer clearly accepted the terms of the contract
Part of the service that the Consumer purchased was access to the Business' professionalgraphic design team for assistance creating an original, customized advertisementPlease findenclosed on pages ten and eleven printouts of emails showing that the Consumer providedartwork and instructions for the design of his advertisement and that the Business used thatinformation to provide a proof for approval or changes.By designing the advertisement, the Business has performed all of the service that is dueto dateThe parties' contract reads, "[The Business] shall deliver ad within a reasonable time,which [the Business] estimates to be approximately days from Contract Date [April14,2016]." In other words, the parties' contractually-agreed date for circulation of the service willoccur approximately August The one year of advertising will begin on the first date ofcirculation, in accordance with the terms of the contractTherefore, the Consumer will receivethe full amount of the service within the promised timeframe.The parties' contract also reads in bold print and capital letters, "TS CONTRACTSHALL NOT BE CANCELED." Therefore, the Consumer is not entitled to unilaterallydemand cancellation of the contract or refund of the paymentEven if the Business desired toaccommodate a request for cancellation, it could not, because it has already incurred its largestexpensesThey are the cost of the salesperson's time and bonus and of professional graphicdesignMoreover, the Business incurred administrative costs and turned away other potentialpurchasers, rendering it unlikely to be able to resell the space.The Consumer claims that the Business did not have authority from the real estate agentsto sell the advertising servicePage twelve is a copy of the contract between the Business andthe real estate agentsIt imposes a duty on the Business to create the presentation foldersItimposes a duty on the real estate agents to circulate the foldersMost importantly, it gives theBusiness authority to sell advertising to appear on those folders.This Complaint must be closed in the Business' favor, because 1) the Business hasperformed all of the service that is due to date, 2) the Consumer accepted a non-cancellablecontract in writing, and 3) the Consumer's claim that the Business did not have authority to sellthe advertising is falsePlease forward this response to the Consumer, and advise the Business ifany further communication is necessary
With Respect,Tim M***, Esq.General CounselProduction Media Company800-962-ext***@productionmediaco.com

To Whom It May Concern:Please find attached the Business' response to Complaint ID ***, along with supporting documentation.With Respect,Tim M***, Esq.General CounselProduction Media Companyd/b/a School House Folders*** *** ***(F) *** attnTim
M***@productionmediaco.com
Re: Complaint ID *** To Whom It May Concern: This Complaint was initiated by the Consumer claiming not to have intended a final purchase when she paid for the Business' serviceBecause the Consumer authorized a non-cancellable contract in writing, her claim is difficult to reconcile with the paperworkNonetheless, in the interest of resolving this matter, the Business offers a middle-of-the-road resolution at the conclusion of this responseThe Consumer purchased two advertisements for her business to be printed in homework folders and circulated for two years each at two schools in her areaThe purchase occurred in two partsPlease find enclosed on pages three through six copies of the contracts and transaction receiptsPlease also find enclosed on pages seven through nine a printout of an email string in which the Business sent a copy of the first contract to the Consumer at the time of the purchaseThe Business' email specifically shows that it contained an attachment of the first contract, and it requested that the Consumer review it prior to replying "CONFIRMED" to complete the purchaseThat same email string shows that the Consumer replied "confirmed" and signed her name, business name, position, and contact informationThe email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signatureThe Consumer's email reply constituted an electronic counterpart acceptanceTherefore, the Consumer clearly accepted the terms of the contractThis Complaint claims that the Consumer replied without reviewing the aforementioned documents and only intending to "hold" her spaceThe email's wording requesting the Consumer's acceptance and completion of the purchase was in bold, red typeface and all capital lettersThe first few words of the email stated that it contained an attached agreementThe Business could not have been any clearer in its representation that the Consumer was completing a purchaseFurthermore, the Consumer's claim is incredible that she did not intend to complete a purchase when she provided both payment and written authorizationPages ten and eleven are a printout of an email string in which the Business sent notice that the Consumer's second purchase was complete, along with an attachment of the second contractThe email specifically shows that it contained the attachmentThe reason the Business required written authorization of the first contract is to verify that the Consumer had opportunity to receive and review the Business' policiesOnce a customer has done so, the Business permits the customer to place future orders by telephoneThe Consumer did so and received notice of itIn spite of the foregoing, the Business desires to accommodate the Consumer's needsThe Business understands that fitness centers have more limited geographic areas from which to draw customers than many other industry typesTherefore, the Business will search for additional advertising venues it already serves that might more adequately fill the Consumer's business strategyIf such advertising venues exist, then the Business will move the Consumer's advertising to those locationsAlternatively, the Business is willing to cancel the second purchase and apply the balance she paid toward the first purchaseThe first purchase would be $short of paid in fullHowever, the Business will forgive the unpaid balance and consider the service paid in fullThe Consumer may elect either resolutionThe Business declines the Consumer's Desired Resolution of cancellation and refund of the whole amountThe reason the Business proposed the no cancellation clause that the Consumer accepted in writing is that the Business invests its largest expenses into each account at the time of the purchaseThey are the cost of the salesperson's time and bonus and the cost to reserve time for the Consumer to work with professional graphic designers on the creation of original, custom advertising spaceMoreover, the Business turns away all other potential purchasers of the space, rendering it unlikely to be able to resell the spacePlease forward this counteroffer to the Consumer, and advise the Business if an further communication is necessary
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

This Complaint seems to be based on erroneous information from a third party As the Consumer correctly points out, the Business has provided presentation folders to the real estate group in question for circulation of the associated advertisements for several years The terms of the
agreement between the parties permitted the Business to arrange for new advertisers at the Business' own discretion In other words, whether the real estate group has leftover presentation folders from a previous print run is irrelevant Upon the expiration of the advertising terms of previous advertisers, the Business has the right to arrange for new advertisers and print new presentation folders Nonetheless, the printing of the upcoming version of presentation folders is likely to be tardy Therefore, the Business believes the Consumer is due a refund, even if the Consumer's claims are and border on the defamatory
The Business will mail a refund check to the address listed in this Complaint and wishes the Consumer success in future efforts to market and grow their Business The Business apologizes for the Consumer's poor experience Please advise the Business if any further communication is necessary

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I have to disagree with the response from Production Media. While I did reply with "I confirm" to the original email sent on day 1, when I called them later that day to request to change schools from *** *** to *** ***, that request was indeed granted by them
Tim includes his copy of an agreement with *** ***, however it is dated and the email that I received from the school confirmed that they DID have a contract with them in prior years, but no longer do have a contract with them. I can supply that email
My complaint is that I was verbally told that I could cancel my contract if I found that the school I wanted to sign with was not using the folders. I received that information and initiated my request to cancel. That request was denied and they want to hold me to my original contract
While I understand their position and that I am engaged in a legally binding contract, I want to point out that it is never stated during the telephone conversation that when you provide your credit card number, you are engaging in a non-refundable and non-cancellable contract. This is not brought to your attention until you receive the 'receipt' from Production Media
I want to bring this awareness to other businesses that are contacted, to do due-diligence prior to giving a verbal authorization for payment
Update: I have since been contacted by another employee there who assures me that my advertising will go out in just a few weeks to *** *** ***. I have confirmation from *** *** that they are expecting a shipment in the next month or two, so I will give this company a chance to see if they do indeed hold up their end of the agreement to advertise
-***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory, provided my money is refunded.Sincerely, *** ***

Revdex.com serving Alaska, Oregon and Western WashingtonPO Box 1000DuPont, WA
VIA EMAIL ONLY TO: ***@theRevdex.com.orgOctober 5,
Re: Complaint ID ***
To Whom It May Concern:
This Complaint was filed by the Consumer requesting proof of the service or arefund
Because the merchant has performed all of the service that is due to date andbecause the enclosed documents should satisfactorily meet the demands of theConsumer's Desired Settlement, the Business requests that this Complaint be closed assatisfied
The Consumer purchased advertisements for her real estate business to becirculated for two years at two schools in her areaThe purchases occurred in threeparts
Please find enclosed on pages four and five copies of the contract and receiptassociated with the original purchasePlease also find enclosed on pages six througheleven a printout of several emails showing that the Consumer received a copy of thecontractThe Business' email to the Consumer specifically shows that it contained anattachment of the contract, and it requested that the Consumer review it prior to replying"CONFIRMED" to complete the purchaseThe Consumer and her agent repliedrespectively "Got it" and "confirmed" in two separate repliesThe Business' email andthe parties' contract both stated that electronic counterpart acceptance of the contract iseffective in lieu of a signatureThe Consumer and her agent's replies constitutedelectronic counterpart acceptanceTherefore, the Consumer clearly accepted the termsof the contractOf course, the Consumer does not dispute that she agreed.Pages twelve through seventeen are documents showing that the Consumerwent through a similar process as part of the second transaction to upgrade the advertisement to a larger size and to increase the length of time for which the advertisement would remain in circulationPages eighteen through twenty-one are documents showing a similar process again as part of the third transaction for another expansion of the program to the second school in her area
As the Consumer acknowledges in her Complaint, the Business provided part ofthe service prior to the filing of this ComplaintThat part of the service was access toprofessional graphic designers to assist with the creation of original, customadvertisementsPlease find enclosed on pages twenty-two through twenty-seven areprintouts of numerous emails between the Consumer and the graphic designerTheyshow that the Consumer submitted artwork and instructions to be used in the designand that the graphic designer provided a proof for approval or changesMoreimportantly, they show that the Consumer replied that the design is "Approved."Page twenty-eight is a copy of a receipt showing that the Business ordered theprinting of an advertisement to be delivered to the same school as promised on theparties' first purchase and contractIn other words, this document is independent, third-partyverification that the Business fully performed the service for the first school.As shown by the aforementioned documents, the most recent purchase of theadvertisement at the second school was not completed until August 7, Theparties' contract reads that the Business "shall deliver the ad at the next reasonablyavailable school term." The first day of school at that institution had already passed onAugust Therefore, the next reasonably available school term measured from the timeof the purchase will begin approximately Winter termThe Consumer's advertisementwill be placed into circulation at that contractually-agreed time
The advertisement that has already been sent to print cannot be removed fromcirculationEven if the Business desired to accommodate a request for cancellation ofthe contract or for a refund of the payment, it could notMoreover, the parties' contractsall state in bold print and capital letters that "THIS CONTRACT SHALL NOT BECHANGED, MODIFIED OR CANCELED." Therefore, the Consumer is not entitled tocancel the transactions or contracts
Because the enclosed documentation answers the Consumer's DesiredResolution, which seeks proof of the printing of the advertising, the Businessrespectfully requests that this Complaint be closed and marked as satisfiedPlease forward this response to the Consumer, and advise the merchant if any further communication is necessary
With Respect
Tim M***, Esq.General CounselProduction Media Companyd/bha School House Folders*** *** ***(F)*** attnTim M***@productionmediaco.comwwwrealestatefoldersnetwww.schoolhousefolders.com
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

To Whom It May Concern: The Business responded last week to a demand for a refund from the Consumer's attorney At the time, the Business informed the Consumer's attorney that which the Consumer himself already knows One of the advertisements he purchased has been printed and placed
into circulation The second advertisement was tardy, and the Business already agreed to provide a prorated refund for that advertisement The prorated refund check is en route to the Consumer Because the Business has already corresponded with the Consumer's attorney and because the statements in this Complaint conflict with that which the Business has already told the Consumer and because further the Business has already agreed to provide a prorated refund for the tardy portion of the service, the Business believes this Complaint should be closed and marked as satisfied

The Business apologizes to the Consumer. The Business conducts solely business-to-business transactions and, as such, is not required to use the well-known federal no call list. Additionally, the Business does not provide call lists to its salespeople. Rather, part of its customer
development strategy is to require salespeople to become familiar with a community and use a variety of prospect development or networking techniques to determine which customers are most likely to be interested and to derive benefit from the Business' service. In other words, there are a variety of means through which the Business could have obtained the Consumer's name or business name, or received recommendations from third parties that the service might be beneficial to the Consumer or his business
The Business is distressed that any of its employees would have behaved or spoken rudely and will use the Consumer's valuable input in this Complaint to review its personnel and employment policies and supervisory structure. The Business wishes the Consumer great success in his future endeavors. Please forward this response to the Consumer, and advise the Business if any further communication is necessary

Revdex.com:
Production Media Company could have saved us both a lot time if they simply would have returned my calls or sent proof of deliveryI had to travel to the two realtors to verify deliveryUnfortunately PMC printed the wrong phone number of one of the realtors who agreed to use the folders and said he won't be able to use them now :-( ..... It's time to put this nightmare behind meI'll up grade the Revdex.com rating to a D...I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Complaint: ***I am rejecting this response because:
UNDER PENALTY OF PERJURY, I, *** ***, ATTEST THAT THE FOLLOWING DESCRIBE EVENTS SURROUNDING THE $CHARGE TO MY *** *** CARD FROM PRODUCTION MEDIA COMPANY:
1) ON FEBRUARY 2, 2016, I WAS CONTACTED BY *** ***, SALESPERSON FOR PRODUCTION MEDIA COMPANY (PMC), AND OFFERED AN ADVERTISING SPACE IN NEW CLIENT FOLDERS PMC WAS PRODUCING FOR *** *** *** *** *** ***
2) ON FEBRUARY 3, 2016, I WAS PROMISED BY *** *** EXCLUSIVITY AS AN INSURANCE AGENCY IN THE FOLDERRELYING ON THIS PROMISE, I AGREED TO PURCHASE AND PAID $I RECEIVED A RECEIPT FOR PAYMENTI DID NOT RECEIVE A CONTRACTIF I HAD RECEIVED THE CONTRACT PROVIDED TO THE Revdex.com, I WOULD NOT HAVE SIGNED OR CONFIRMED ITIT SAYS EXCLUSIVITY IS NOT AVAILABLE WHICH WOULD HAVE BEEN A DEAL BREAKER
3) ON MARCH 24, 2016, *** AN EMPLOYEE OF PMC, STATES THAT A PROOF OF THE FOLDER WOULD BE AVAILABLE JUST BEFORE GOING TO PRINT IN MID-APRIL
4) ON APRIL 29, 2016, AN EMPLOYEE OF PMC STATES THAT PROOF OF THE FOLDER WOULD BE AVAILABLE JUST BEFORE THE PRINT DATE OF MAY AND THAT I WOULD RECEIVE A HARD COPY OF THE FOLDER WITHIN DAYS THEREAFTER
5) ON MAY 31, 2016, ***, AN EMPLOYEE OF PMC, STATES THAT HE WILL SEND ME THE FOLDER PROOF ON FRIDAY, JUNE 3,
6) ON JUNE 10, 2016, ***, AN EMPLOYEE OF *** *** *** *** *** ***, CONFIRMED WITH ME THAT SHE HAD BEEN TOLD THE FOLDERS WOULD ARRIVE ON JUNE 24,
7) ON JUNE 30, 2016, *** AN EMPLOYEE OF PMC, STATES THAT THE FOLDER WILL PRINT ON JULY l, AND THAT HE WOULD IMMEDIATELY SEND ME A PROOFPMC CLEARLY DEMONSTRATED THAT THEY INTENDED TO DELAY THE PROOF AS THEY KNEW IT WOULD REVEAL THEIR PROMISES TO INSURANCE AGENCIES OF EXCLUSIVITY WAS NOT TO BE FULFILLED
8) ON JULY 13, 2016, *** ***, AN EMPLOYEE OF THE PMC, STATES THAT THE FOLDER IS IN PRINT AND WOULD BE DELIVERED IN APPROXIMATELY A WEEKSHE PROVIDED ME WITH A PROOF OF THE FOLDERTHE PROOF SHOWS THAT OTHER INSURANCE AGENCIES HAD BEEN INCLUDED AND THAT THE PROMISE BY *** *** HAD BEEN BROKENI IMMEDIATELY REQUESTED CANCELLATION OF THE ORDER AND FULL REFUNDPMC SAID THAT WOULD REQUIRE CALLBACK FROM A SUPERVISOR
9) ON JULY 18, 2016, A SUPERVISOR OF PMC, STATES THAT A REFUND WOULD NOT BE PROVIDEDHE REFERENCES A CONTRACT THAT I NEVER RECEIVED, SIGNED OR CONFIRMED THAT DOES NOT ALLOW EXCLUSIVITY AND DOES NOT ALLOW CANCELLATIONI’LL RESTATE THAT: THERE SEEMS TO BE A CONTRACT THAT THEY NEVER PROVIDED TO ME THAT DOES NOT ALLOW CANCELLATION!!!
10) ON AUGUST 16, I SPOKE WITH *** *** CENTER, *** *** AGENCY, AND *** *** *** *** ***THESE ARE THE OTHER INSURANCE AGENCIES THAT WERE SOLD ADS IN THE FOLDER*** *** PRESIDENT OF *** *** AND *** ***, ACCOUNT MANAGER AT *** *** BOTH CONFIRMED THAT THEY WERE ALSO PROMISED EXCLUSIVITY*** *** AT *** *** DOES NOT REMEMBER AS HE MADE THE PURCHASE SO LONG AGO

I have attached a copy of the contract and also our bank statement. You can see that we were charged twice and the services were not rendered. One of the production media reps told us that they were only partially sent out and stated we would get a refund since it was not completed. When we got a copy of what was actually sent out it wasn't as advertised. We were told that we were the only insurance agent and it was a full page. In fact, it was a quarter page listed next to a Farmers agent. We were promised a refund and expect a refund. Small businesses are hard enough without someone scamming your out of this amount of money. ***SUPPORTING DOCUMENTS ARE REDACTED BY Revdex.com***

The Business agrees to the Consumer's proffered resolution of a $refund to resolve this matter This resolution shall not be construed as an acknowledgement of the Consumer's enumerated reasoning underlying his offer of resolution, nor shall it be construed as an admission of fault or liability Rather, the sole purpose of this resolution is to permit the parties to conclude this matter and move productively forward with the conduct of business and away from their toxic relationship The Business will mail a refund check to the address listed in this Complaint

The Consumer initiated this Complaint claiming that the Business has not performed any of the service he purchased The parties resolved this matter outside of the mediation of the Revdex.com The Business performed half of the service by printing one of the two
advertisements he purchased, and the Business declined to refund the portion of the service performed The Business is tardy at printing the advertisement the Consumer referenced in this Complaint, and the Business has agreed to provide a prorated refund check for the portion of the service not yet performed