Production Media Company

Complaint: ***I am rejecting this response because:
The sales representative on the phone for the second transaction did say that the new contract was the only payment that would be made, and I asked him this during the conversationI believed he was upgrading the size of the ad and the additional school for years for one priceFurthermore, when we called and spoke to the rep, Mike H***, about the second charge, he said he would process a refund for itIt was during subsequent requests that a Customer Service Representative refused to make the refund.
I have also contacted the first school, StBartholomew, and they informed me they should have received the folders for the 2016-school year in May of Schoolfolders.com didn't call us until May 6, As of July 20, 2016, St Bartholomew has not received their folders, and they have been unsuccessful when they have attmepted to contact the customer service department.
Based on the reviews we read on Yelp, and the misrepresentation of the advertising, we requested that the second contract be refunded
Our belief is that we are not bound by the contracts since we were misled and since we have researched the reputation of the company and found that they have a long history of dissatisfied clientsWe suggested they allow us to only honor the original one year contract, but they were so argumentative and insistant that we have now disputed both contract chargesWe did not agree to the contracts in writing, nor is there any proof that an authorized representative confirmed through emailWe have not seen that the company has produced anything, and we have one confirmation that as of this date, no folders have been shipped.
Sincerely,*** ***

***SEE ATTACHED DOCUMENT***
Revdex.com serving Alaska, Oregon and Western Washington PO Box 1000DuPont, WA
VIA WEBSITE SUBMISSION AND EMAIL TO: *** January 20,
Re: Complaint ID *** To Whom It May Concern:
The Consumer initiated this Complaint
requesting a refund because of the wait for completion of a service purchased by his wife Because the Business has fully performed the service and because the Consumer 's wife accepted a non-cancellable contract in writing, the Business declines the Consumer 's Desired Settlement, and respectfully requests that this Complaint be closed and marked as satisfied or, at least, that the Business made a good faith effort.The Consumer 's wife purchased advertising space for her business to be printed in presentation folders and circulated for one year by real estate agents who work for a real estate group in her areaPlease find enclosed on pages three through five copies of the contract and two transaction receipts associated with the purchaseThe first of the transaction receipts was for a deposit toward the purchase, and the second of the transaction receipts was for payment of the remaining balance due
Please also find enclosed on pages six through nine a printout of an email string, which explicitly shows that the Business sent attached copies of the contract and deposit receipt to the Consumer 's wife at the time of the purchaseThe Business ' email requested that the Consumer 's wife review the contract prior to replying "CONFIRMED" to complete the purchaseThat same email string shows that the Consumer's wife replied "Confirmed " from an email address registered to her name and originating from her business' domain
The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signature The Consumer 's wife's email reply constituted electronic counterpart acceptance Therefore, the Consumer's wife clearly accepted the terms of the contract
Part of the service the Consumer's wife purchased was access to the Business' professional graphic design team for assistance creating an original, customized advertisementPlease find enclosed on pages ten through fifteen printouts of numerous emails between the Consumer 's wife and the Business' professional graphic designer They show that the Consumer 's wife requested that the Business build the advertisement based on other advertisements the Business has created for other franchises of the Consumer 's businessThey also show that the Business provided several design proofs for the Consumer 's wife's approval or changesMost importantly, they show that the Consumer's wife replied "I APPROVE" the design from the same email address as above In other words, the Consumer 's wife approved this portion of the service in writing
Page sixteen is a redacted copy of a receipt showing that the Business ordered the printing of presentation folder advertising publications scheduled for delivery to the same real estate group as promised on the contract Page seventeen is a copy of a UPS delivery report showing that the Business successfully shipped the presentation folders to the real estate group for circulationIn other words, these documents are independent, third-party verification that the Business fully performed the service
The parties ' contract reads, in bold print and capital letters, "THIS CONTRACT SHALL NOT BE CANCELED." Therefore, the Consumer is not entitled to unilaterally demand cancellation of the contract or a refund of the payments Even if the Business desired to accommodate a request for cancellation, it could not, because printed advertisements cannot be unmade or removed from circulation
Because the Business has fully performed the service and because the Consumer 's wife accepted a non-cancellable contract in writing, this Complaint must be closed and marked as satisfied Please forward this response to the Consumer, and advise the Business if any further communication is necessary.Tim M***, Esq.Independent Counsel representing Production Media Company (Messages) 800-962-ext***(F) 330-423-0424***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me*** *** *** has my address and name incorrect

To Whom It May Concern: The Consumer initiated this Complaint on two grounds. He claims the Business did not perform the service. He claims that the service was unsatisfactory, even though he earlier claimed it was
not performed at all. Because the Business has fully performed the service in accordance with the exact terms of the contract, the Business respectfully requests that this Complaint be closed and marked as satisfied. Please note that the Business refers to the complainant as Consumer throughout this responsive letter to accord with the terminology of the Revdex.com, however this was a business-to-business transaction. It is not a consumer matter. The Consumer purchased two advertisements, one for each of his two businesses, to be printed in folders and circulated for two years at Seven Springs Golf and Country Club along with a group of business that cater to weddings and events. Please find attached “Contract” and “Transaction Receipt,” which are the contract and receipt associated with the purchase. Please also find attached “Emailed Contract” and “Emailed Receipt,” which are emails that explicitly show that the Business sent attached copies of the contract and receipt to the Consumer at the time of the purchase. A contract is legally-enforceable when its parties exchange offer, acceptance, and consideration. In this case, the Consumer and the Business’ salesperson negotiated contract terms. The Consumer offered to purchase the advertisement. As the contract reads, “[The Business] accepts the terms negotiated between Salesperson and [the Consumer] in Washington County, Oregon.” The parties exchanged consideration in the form of payment, promises to perform contract duties, and the performance of services. Therefore, the three elements of a legally-enforceable contract are in place, and the parties are bound by its terms. Part of the service the Consumer purchased was access to the Business’ professional graphic design team for assistance creating an original, customized advertisement. The contract reads, “[The Consumer] shall submit artwork within ten business days. [The Consumer] may elect to have [the Business] create a custom advertisement. [The Consumer] has elected a custom advertisement if [the Consumer] fails to submit artwork.” The Consumer never submitted any artwork or instructions for the design of his advertisement. Therefore, the Business used the information on the Consumer’s business’ websites to design an advertisement and submit a proof to him for approval or changes. Please find a printout of the email containing the design proof attached as “Proof Email.” The Consumer had the opportunity to request changes to that proof if he so desired. He failed to respond. Please find attached “Recipient Information for UPS Shipment” and “UPS Tracking,” which are documents from an independent, third party showing that the Business successfully shipped the advertising publication to the promised golf course for circulation. Finally, please find attached “Ad Layout,” which is an email to the Consumer. It shows that the Business sent him an attached layout of the appearance of the advertising publication, including the advertisements for his two businesses. In other words, the Consumer’s claim that the Business did not print his advertisements is patently and intentionally defamatory. In fact, his own Complaint acknowledges that he has seen the advertising publication, so he has impliedly acknowledged the falsity of his own statements. The Business demands that the Consumer immediately cease and desist from his false, public statements. The Business also demands that the Consumer apologize for his unlawful behavior. The Complaint also seems to claim that the service was unsatisfactory, because there were other businesses in his industry or in related industries. As a threshold matter, the Business does not acknowledge that a photo booth business is the same as a dj business. However, even if those types of businesses do compete for similar clientele, it is irrelevant The Business never promised that the Consumer’s businesses would be the only ones from their respective industries. In fact, the Business clearly stated the opposite in writing. The Consumer’s contract reads, in bold print and capital letters, “EXCLUSIVITY IS NOT AVAILABLE UNLESS SPECIFICALLY STATED HEREIN.” It also reads, “Contained in the contract is the entire agreement between [the Consumer] and [the Business]. All negotiations have been integrated into this contract.” Integration clauses are very common in business-to-business contracts. They are intended to prevent this sort of after-the-fact claim that some unwritten promise or preliminary negotiation that was never finalized should actually have been part of the final agreement. Additionally, the Consumer’s contract reads, again in bold print and capital letters, “[THE CONSUMER] HAS NOT RELIED ON ANY PROMISES, STATEMENTS OR REPRESENTATIONS NOT CONTAINED HEREIN.” In other words, the Business did everything in its power to verify that the Consumer knew in advance that he must write any unique terms into the agreement. Because the Business fully performed the service and because the Consumer’s claims are patently and defamatory, this case must be closed and marked as satisfied or, at least, that the Business made a good faith effort. Please forward this response to the Consumer, and advise the Business if any further communication is necessary. With Respect,Tim M*** Esq.Independent Counsel representing Production Media Company, d/b/a PMC Networking(Messages) 800-962-ext***(F) 330-423-0424***@productionmediaco.comPlease find attached the Business' response to Complaint ID ***, along with supporting documentation. The supporting documentation is attached in the same order in which it is referenced in the responsive letter. See letter and supporting documentation transmitted to Revdex.com agent by email

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I just want to add something, I am not a delinquent, I called several times over the period of four months trying to contact John T*** or Julie G*** who were the people that made the offers since the beginning, and neither of them were available again, apparently they were assigned to another accountBoth their emails were erased and both their phone numbers were disconnectedThat to me, was a clear indication that something was not exactly right.
I also have the emails and receipts that were sent to me, and I also got a picture (via email) of the advertisement that they were supposed to print on the foldersI was told that the folders would be ready by the first week of May and when I called, the person who attended told me that they were behind scheduleIf I was supposed to pay in full before getting anything, why did this person never mention that? With the amount that I paid, I am entitled to a year of advertisementIt has already been six months since I was contacted for the first time, will the folder be available July 2017, or August or God knows when they will have them ready? I haven't received a copy, or a call, or an email, so will I get them soon? I truly hope they honor their part of the deal, everything I said is true, and it is not only me who is disappointed , I have read or more comments and complaints from people all over the country
Thank you
Sincerely,
Clarissa P***

The complainant's claim that the Business did not respond is false Just like the Business has faithfully responded to this Complaint, in spite of the complainant's nonsense and defamatory accusations, the Business responded to his credit card dispute The Business does not understand the complainant's innate inclination to accuse others of impropriety, but the Business will continue to adhere to its commitment to professionalism The Business wishes to remind the complainant that he would catch more flies with honey than vinegar and that his incendiary, personally-directed statements are unnecessary and misplaced.According to the complainant's response, he failed to timely file his dispute with his credit card processor The Business does not have any control over the terms of the complainant's agreement with his credit card processor or its dispute resolution system If the complainant finds them unsatisfactory, the Business suggests he take it up with them The Business also suggests to the complainant that he learn to follow procedure when filing complaints Like the Business has established a pattern of behavior in which it faithfully responds to the complainant's claims, the complainant has established a pattern of behavior in which he fails to follow procedure For example, he also violated the rules of the Revdex.com's complaint process by filing duplicate statements in this matter as both a review and a complaint, and by filing a complaint on behalf of his spouse, who was the actual purchaser of the service The Revdex.com prohibits both of these acts, but the Business has attempted to accommodate the complainant in spite of these errors.In spite of the complainant's renewed attempt to alienate and offend, the Business sincerely desires to resolve this matter and move forward productively with its good customers To that end, the Business sent a more formal letter through the credit card dispute system again authorizing a refund of the complainant's wife's payment, as the complainant's rejection seems to be requesting Please find a copy of it attached.***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

The Consumer rejected the Business' response claiming that she does not have proof that the advertisements were printed Of course, in the Business' previous response, it provided conclusive evidence from independent, third parties that the Business ordered the printing of publications scheduled to be delivered to the same real estate groups as promised on the Consumer's contracts and that those publications were successfully shipped to those real estate groups for circulation in the Consumer's community It seems the Consumer failed to read the response or review the Business' supporting documentation Her response that the Business did not provide evidence is all the more puzzling, since she acknowledges that she received a sample folder showing that her advertisement was printed for one of the real estate groups The Business will mail a sample of the other printed advertisement to the same address.The Business continues to decline the Consumer's Desired Settlement of a refund, because the Business has fully performed the service and has provided evidence of it, regardless of whether the Consumer desires to believe it or takes the time to read it Therefore, this Complaint must be closed and marked as satisfied or, at least, that the Business made a good faith effort to resolve the matter

To Whom It May Concern: The Consumer initiated this Complaint requesting that the Business refund third party advertisers, because the Consumer was dissatisfied with the design and content of the publication delivered by the
Business. The Consumer also requests cancellation of her contract to circulate advertising publications created by the Business. The Business declines the portion of the Consumer’s Desired Settlement to refund third parties, because the Consumer does not have standing to complain regarding the Business’ contracts with third-party businesses. However, the Business is willing to cancel the remaining life of the Consumer’s contract to circulate the advertising publications as described in more detail below, as long as the Consumer is willing to consider this matter resolved. The Consumer entered into a contract with the Business. Please find an electronically-signed copy of it enclosed on page three. The contract imposed a duty on the Business to print presentation folders. It imposed a duty on the Consumer to circulate those presentation folders in her community It granted the Business authority to sell advertising space on those presentation folders. The presentation folders were to be supplied to the Consumer for free. The Business obtained the funding to pay for the presentation folders through the sale of the aforementioned advertising to third-party businesses. The Consumer claims that the Business was only to sell advertising to “preferred vendors.” The Consumer’s claim is false. The contract reads, “During the term of this agreement [the Business], at its sole discretion, may replace existing sponsors with others containing different sponsor messages on an annual basis. Priority will be given to preferred vendors; however, if [the Business is] unable to fill the spots with the vendors provided, [the Business] reserves the right to begin selling to businesses local to the [Consumer].” The “preferred vendors” provided by the Consumer were insufficient to sell out the available space. Therefore, in accordance with the quoted clause, the Business sold advertising to other third-party businesses.Part of the service the Business provides is access to its professional graphic design team for assistance creating original, customized designs of the folder covers for the Consumer. Please find enclosed on pages three through five printouts of emails, which show that the Business provided a design proof of the folder covers. Those emails show that the Consumer has approved the design since the date of this Complaint. Therefore, this portion of the Complaint has been remedied outside of the Revdex.com communication process, and it is now moot.The Business apologizes that the design of the preceding shipment was not satisfactory. It appears that it was based on a previous proofing process under a predecessor contract between the parties in 2015. Nonetheless, the Business strives to satisfy its customers and regrets that it has lost the faith of the Consumer.Because of the complaint about the design on the previous shipment of presentation folders, the Consumer requests that the Business refund payments to the third-party advertisers. The Consumer does not have standing to make this request, because from the perspective of the law, she is not a party in interest to the contracts between the Business and other respective businesses in her community. Moreover, the terms of those respective contracts were not necessarily breached because of the Consumer’s dissatisfaction with the cover art design.The Consumer also requests cancellation of her contract with the Business The contract reads, “The initial term of this agreement is for two years and cannot be canceled.” Therefore, the Business does not have any obligation to accept a request for cancellation.In spite of the foregoing, the Business believes its relationship with the Consumer has become so unsatisfactory for each party that it would be wise to consider terminating the relationship and contract. To that end, the Business is willing to refrain from selling any additional advertisements and from representing that it is any longer associated with the Consumer. The Business will consider the remaining life of the contract canceled. However, the Business requires that the Consumer continue to circulate the presentation folders in her possession and any further shipments of folders featuring these same advertisers that are necessary to satisfy the Business’ already-existing contract duties to the advertisers who previously purchased advertising.The Business believes this offer of a resolution is fair, because it will permit both parties to achieve their underlying interest. The Consumer will obtain the cancellation she desires, and she will no longer have to concern herself with the Business selling advertisements. The Business will not have to refund payments to third-party advertisers when it has already printed their advertisements on at least two occasions.If the Consumer declines the Business’ offer, then the Business will have no choice but to demand that the parties perform the remaining life of the contract in accordance with its terms as agreed at the time the Consumer signed it or to otherwise seek damages for lost future business under the life of the contract. The Business desires an amicable conclusion to this matter and assumes the Consumer desires the same. Please forward this offer to the Consumer, and advise the Business if any further communication is necessary. With Respect,Tim M***, Esq.Independent Counsel representing Production Media Company, d/b/a Production Network Media(Messages) 8*** ext***(F) *** For this case, the response and supporting documentation were uploaded directly to the website No additional documents are forthcoming, pending a response from the complainant.*Please view attached documents

Revdex.com serving Alaska, Oregon and Western Washington PO Box 1000DuPont, WA 98327VIA WEBSITE SUBMISSION ONLYNovember 21, 2016Re: Complaint ID *** To Whom It May Concern:
The Consumer initiated this Complaint claiming that the Business did not perform the service he purchased
Because the Business did fully perform the service and because the Consumer accepted a non-cancellable contract in writing, the Business respectfully requests that this Complaint be closed and marked as satisfied or, at least, that the Business made a good faith effort
The Consumer purchased advertising for his business to be printed in presentation folders and circulated for two years by real estate agents who work for an agency in his area The purchase occurred in two parts.Please find enclosed on pages three and four copies of the contract and receipt associated with the first part of the purchase Please also find enclosed on pages five and six printouts of emails, which explicitly show that the Business sent an attached copy of the contract to the Consumer at the time of the purchase The Business ' email requested that the Consumer review the contract prior to replying "CONFIRMED " to complete the purchase Those same emails show that the Consumer replied "CONFIRMED " from an email address registered to the Consumer's business ' name and signed his business ' name and contact information
The email and contract both stated that electronic counterpart acceptance of the contract is effective in lieu of a signatureThe Consumer's email reply constituted electronic counterpart acceptanceTherefore, the Consumer clearly accepted the terms of the contract
The second part of the purchase was an upgrade of the original purchase to a larger size and a longer circulation period Pages seven and eight are the contract and receipt associated with the second part of the purchase Pages nine and ten are printouts of an email string, which show that the Consumer went through an essentially identical procedure to accept the terms of the upgrade contract
The Consumer claims that the Business did not send a preliminary proof of the design of the advertisement for his approval prior to printing The Consumer's claim is false Please find enclosed on pages eleven through fourteen printouts of emails, which show that the Consumer submitted artwork and instructions for the design of the advertisement and that the Business used that information to create a design proof for approval or changesThose emails clearly show that the design proof was sent to the email address as the Consumer used at the time he completed both parts of this purchase
Page fifteen is a copy of a FedEx delivery report, which shows that the Business successfully shipped the presentation folders to the real estate agents for circulation more than a year ago In other words, this document is independent, third-party verification that the Business fully performed its duties to design, print, and place the folders into circulation. The Consumer 's contracts read in bold print and capital letters, "THIS CONTRACT SHALL NOT BE CHANGED, MODIFIED OR CANCELED." Therefore, the Consumer is not entitled to unilaterally cancel the contracts or demand refund of the associated payments
Even if the Business desired to accommodate a request for cancellation , it could not, because printed advertisements cannot be unmade or removed from circulation
The Consumer claims that the Business is a scamThe Consumer 's statement amounts to defamation, because it is clearly falseThe Consumer states that others of the Business ' customer base have made similar statements on the internet Of course, other customers' accounts are irrelevant to this Complaint In fact, the Consumer 's statement merely serves to show that one cannot believe everything one reads on the internet and that internet complaints tend to become a self-fulfilling prophecy This Complaint will also now appear on the internet as a claim that the Business is a scam, even though the Business fully performed the service, and even though the Consumer is obviously in the wrong However, other future customers will read the Consumer 's claims and potentially come to the same erroneous conclusions as this Consumer, thereby simply reinforcing the falsehood and continuing to damage the Business' valuable reputation
The Business demands that the Consumer retract his statements and apologize The Business reserves the right to seek a remedy for damages caused by the Consumer 's and defamatory statements.Please forward this statement to the Consumer, and advise the Business of his response

Complaint: ***I am rejecting this response because:Sincerely,*** *'*** I never sent anything in to the art departmentJessica told me the art department would not need any input and would go onlineI NEVER signed anything other than to send the word confirm ...which was confirmation that the information she was asking was spelled correctlyI have seen no proof that my information is on any brochure...Money was refunded to another *** member who also fell for the high pressure sales techniqueWithin hours I tried to contact the company and could get nowhere this was long before any printing occurredAnd yes I wanted to dispute this charge...and my credit card company encouraged me to do so...I felt threatened by the language used in my attempts to resolve thisMost reputable companies do in fact have a refund processEspecially if within hours of the transactionI inquired about right of recision...and was told that did not apply to business to business transactionsI told them I was not the business ownerThey have every angle coveredIf this service was beneficial they would have people lining up instead of trying force issues like thisI do not even know if my info was included and if so if it was done correctly

April 6,
Re: Complaint ID ***
To Whom It May Concern:
The Consumer initiated this Complaint claiming that the Business did not perform theservice and that the Business overcharged herBecause the Business did fully perform theservice and because the Consumer was not overcharged, but
rather is past due paying her bill, theConsumer's claims are falseNonetheless, the Business offers to resolve this Complaint byforgiving the Consumer's past due bill without reducing her advertising space or the length oftime for which the advertisement is to remain in circulation
The Consumer purchased an advertisement to be printed in presentation folders andcirculated for two years by real estate agents who work for an agency in the Consumer's area.The purchase occurred in several parts
The Consumer's initial agreement was for a half-down payment toward the standardsizedadvertising spacePlease find enclosed on pages four and five copies of the contract andreceipt associated with the agreementSubsequently, the Consumer agreed make another halfdownpayment to upgrade the size of her advertisement to a larger size and to extend the lengthof time for which the advertisement would remain in circulationPlease find enclosed on pagessix and seven copies of the contract and receipt associated with the upgrade
Please also find enclosed on pages eight through eleven printouts of two emails, whichspecifically show that the Business sent attached copies of the contracts to the Consumer at thetime of the purchase
Part of the service the Consumer purchased was access to the Business' professionalgraphic design team for assistance creating an original, customized advertisementPlease findenclosed on pages twelve through fifteen printouts of several emails showing that the Businesssupplied a design proof for the Consumer's approval or changesMore importantly, the emailsshow that the Consumer twice replied approving the designIn other words, the Consumerapproved this portion of the Business' service in writing
A legally-enforceable contract exists when parties exchange offer, acceptance, andconsiderationIn this case, the Business offered the advertising serviceThe Consumer acceptedthe offer, and evidenced her acceptance by providing payment and approving the ad designTheparties exchanged consideration in the form of payment, promises to perform contract duties, andperformance of servicesMoreover, the Consumer ratified her acceptance of the terms of thewritten contracts by participating the service and approving the Business' performance inwriting, and by never objecting to those terms during the preparatory stages of the Business'contract performance
The terms of the contract stated that the Consumer would make the other half of her twopayments upon approval of the design and thirty days after the upgrade sale, respectivelyAs theComplaint correctly points out, the Consumer paid the second half of one of the contracts whenshe mailed a check to the BusinessThe Consumer failed to pay the second half of the othercontract and is at least four months past dueThe Business has graciously refrained from takingany action against the Consumer to recover her delinquent balance and is willing to continuewith its restraint in spite of the Consumer's and baseless accusations in this Complaint.Page sixteen is a redacted copy of a receipt showing that the Business ordered theprinting of presentation folders for the same real estate group as promised on the contractsPageseventeen is a copy of a FedEx delivery report showing that the folders were successfullyshipped to the real estate groupIn other words, these documents are independent, third-partyverification that the Business fully performed the service
The contracts both read in bold print and capital letters, "THIS CONTRACT SHALLNOT BE CHANGED, MODIFIED OR CANCELED." Therefore, the Consumer is notentitled to demand cancellation of the contract or a refund of her paymentsEven if the Businessdesired to accommodate a request for cancellation, it could not, because printed advertisementscannot be unmade or removed from circulation
In order to resolve this matter, the Business offers to forgive the Consumer's delinquentbalanceIfthe Consumer declines the Business' offer, the Business will discontinue its restraintand will take action to recover the unpaid amountIf the Consumer pursues her threat to file alawsuit, the Business will counterclaim to recover damages for the Consumer's breach ofcontract and will seek sanctions and attorneys' fees because the Consumer's frivolous claim.However, the Business sincerely desires to resolve this matter amicablyPlease forward thisresponse to the Consumer, and advise the Business of the Consumer's response
Nothing herein contained shall be construed as a waiver or modification of the Business'rights
With Respect,Tim M***, Esq.General CounselProduction Media Company800-962-ext***(F) 503-605-1194***@productionmediaco.com

The Consumer initiated this Complaint on the grounds that she received a product with an error in the design or printing Because the parties' contract is non-cancellable, the Business offers to reprint the product with the correct information
The Business and Consumer entered into a
contract, which imposed a duty on the Business to print presentation folders for real estate agents working for the Consumer's agencyPlease find enclosed on page three a copy of the signed contract The contract imposed a duty on the Consumer's real estate agents to circulate the presentation folders It gave the Business authority to sell advertisements, the revenue from which paid for the entire program The Consumer has not paid a dime
The parties' contract reads, "The initial term of this agreement is for two years and cannot be canceled." Therefore, the Consumer is not entitled to demand cancellation of her own contract with the Business, let alone demand cancellation and refund of the Business' contracts with third-party advertisers
The Consumer claims that the Business promised two shipments of presentation folders in the amount of 1,per shipment On the contrary, the parties' contract estimated that the Consumer's real estate agents would need a total of 1,over the life of the entire first year of circulation The Business believes it is reasonable to ship smaller quantities of presentation folders, until it becomes clear how many presentation folders the Consumer will use The parties' contract is in its first year, so the Business has no track record with this particular real estate group to be prepared for the rapidity at which they will circulate the folders.The Consumer complains about the timing of the printing of the presentation folders. Please find enclosed on page four a sample contract form that the Business proposes to each potential advertiser The forms specifically state that the advertising will be placed into circulation "at a reasonable time, which [the Business] estimates to be approximately days from Contract Date." The advertising was sold between approximately December and December 18, The printing of the folders was ordered the week of March 28, according to the redacted invoice from an independent, third-party enclosed on page five March was approximately days after December In other words, the Business was right on time or early for its representations to the advertisers
In spite of the foregoing, the Business greatly regrets that an error in the printing occurred The error could have been caused by an employee of the Business, or it could have been caused by an employee of the third-party printer In either case, the Business offers to resolve this matter by reprinting and delivering corrected presentation folders to the ConsumerAs with the rest of the agreement, there will be no cost to the Consumer Unfortunately, refunding the entire purchase price to every third-party advertiser is not an option to which the Business is able to agree, because it has already invested its largest expenses into the performance of the program They are the cost of the salespeople's time and bonus and the cost of professional graphic design
Please forward this response to the Consumer, and advise the Business of the Consumer's response to the Business' proposal to resolve this matter

---------- Forwarded message ----------From: Tim M*** Date: Wed, Sep 23, at 4:PMSubject: Complaint ID ***To: ***@theRevdex.com.org
To Whom It May Concern:
The Consumer disputed this transaction through her credit card processor. Apparently, the Consumer did not agree that this matter had previously resolved. The Business is permitting the processor to return those funds to the Consumer via their dispute resolution mechanism in order to resolve this ongoing matter. In other words, the Business has accepted the Consumer's Desired Settlement. Please forward this response to the appropriate parties, and advise the Business if any further communication is necessary
With Respect,
Tim M***, Esq
General Counsel
Production Media Company
*** *** ***
(F) *** attnTim
www.realestatefolders.net

The Business incorporates its previous response, along with all supporting documentation, as if they had been fully restated herein
The Business mailed a sample folder to the Consumer to show that her advertisement was printed as part of the shipment that was proven in the Business' previous response. The Business is unwilling to refund payments for a service that was performed
The Business regrets that the Consumer received an incorrect sample from the third-party real estate agents who are circulating the advertisement. However, an incorrect sample does not mean that the service was not performed. The Business has printed many presentation folders for these real estate agents over several years, and it is possible that some of them are still in circulation, even though the new version is supposed to replace the old version, according to the Business' contract with the third-party real estate agents
The Business reiterates its offer to provide a prorated refund for the service that was not and cannot be performed. To the extent that the Business ever allegedly made a promise to circulate folders through Coldwell Banker real estate agents, that promise was caused by the error that the Business explained in its previous response. The Business again apologizes for that error and desires to make it right. The Consumer is not due a refund of the entire second payment as part of this prorated refund. The second payment was both an upgrade of the originally-purchased advertisement and the sale of an alleged second advertisement to be circulated by Coldwell Banker real estate agents. The originally-purchased advertisement is in circulation, and it is the upgraded size. The Business will provide a prorated refund of the portion that was undelivered. Please forward this response to the Consumer, and advise the Business of her acceptance to resolve this matter

To Whom It May Concern:
The Business only sells advertising to appear in publications for which it has been contracted by the applicable advertising venue The complainant's claims are false In this case, the advertising venue seems to be a school, even though the Business has no information to substantiate or refute the complainant's nonsense Complaint The Business incorporates its previous response, as if it has been fully restated herein, and the Business would be pleased to provide the complainant with any evidence she requests to show that the Business is under contract with the advertising venue On the other hand, the Business repudiates the nonsense within this Complaint, because the complainant is not now and never has been a customer of the Business
With Respect,
Tim M***, Esq
General Counsel
Production Media Company
800-962-ext***
(F) 503-605-
***@productionmediaco.com

To Whom It May Concern:The Business mailed a sample publication featuring the Consumer's advertisement today, July 28, 2015, to the address listed in this Complaint.With Respect,Tim M***, esq.General CounselProduction Media Company*** ext***(F) *** attnTim***@productionmediaco.comwww.productionmediaco.com

Re: Complaint ID ***
To Whom It May Concern:
This Consumer initiated this Complaint on the grounds that she believes she isentitled to demand a refundBecause the Consumer authorized a non-cancellablecontract in writing, her claim is false, and the merchant respectfully requests that
theRevdex.com recognize that the merchant has made good faith efforts in theclosure of this case
The Consumer purchased an advertisement for her business to appear inhomework folders and be circulated for one year at a school in her areaPlease findenclosed on pages three and four copies of the contract and receipt associated with thepurchase
Please also find enclosed on pages five through eight a printout of an emailstring, which specifically shows that the Business sent an attached copy of the contractto the Consumer at the time of the purchaseThe Business' email requested that theConsumer review the contract prior to replying "CONFIRMED" to complete thepurchaseThat same email string shows that the Consumer replied "I confirm.Thanks!" from her business' email domain
The email and contract both stated that electronic counterpart acceptance of thecontract is effective in lieu of a signatureThe Consumer's email reply constituted anelectronic counterpart acceptanceTherefore, the Consumer clearly accepted the termsof the contract, and her claim that "I have never signed anything" is andmanipulative
The contract reads in bold print and capital letters, "THIS CONTRACT SHALLNOT BE CANCELED." Therefore, the Consumer is not entitled to unilaterally cancelthis contract or transaction, and her claim that she has been promised cancellation isfalseEven if the Business desired to accommodate a request for cancellation, it couldnot, because it incurs its largest expenses at the time of contractingThey are the costof the salesperson's time and bonus and the reservation of time to work with aprofessional graphic designer creating an original, customized advertisement.Moreover, the Business incurs administrative costs and turns away other potentialpurchasers, rendering it unlikely to be able to resell the spaceA reduction in thenumber of purchasers and advertising revenue would diminish the Business' ability toprovide the folders to the school, and the Business believes it is wrong for the parties torenege on promises made to schoolchildren
The Consumer claims to have requested cancellation one business day after thepurchaseHer claim is false, and even if it were not, it is irrelevant because of theparties' no cancellation clauseThe transaction occurred on December 30, Pagenine is a printout of her email request for cancellation on January 5, 2016, which was sixdays and three business days later"Business days" are not measured by days theConsumer decided not to work or days school was not in session
The Business has made diligent efforts to accommodate the Consumer's needs.Please find enclosed on pages ten and eleven copies of the contract and receiptassociated with a second purchase and on pages twelve and thirteen copies of emailnotice that the additional purchase was completeThe Business agreed to refund thatsecond purchase at the Consumer's request, because she had not authorized thesecond contract in writing, even if the authorization was implicit in that contract'sreference to the terms of the first contractPlease find a refund receipt enclosed onpage fourteen
In other words, the Consumer's negative characterization of the parties'relationship as a "battle" is nonsenseThe Business has done more than that to whichit is obligated in order to satisfy the Consumer
The Consumer claims the Business does not have authority to sell theadvertisingThe Consumer's claim is and seems to be based on incorrectinformation from a third partyPages fifteen and sixteen are copies of the Business'contracts with each schoolThey impose a duty on the Business to design,manufacture, and deliver homework foldersThey impose a duty on the schools tocirculate the foldersMost importantly, they give the Business authority to sell theadvertising that raises the revenue to provide a free product to the school
The Business is proud that its service permits schools to redirect valuable budgetdollars to other things, since the Business is able to provide one of the schoolchildren'sbasic school supplies
Because each of the Consumer's claims are demonstrably and because theConsumer authorized a non-cancellable contract in writing, this case must be closedand must reflect that the Business made a good faith effortPlease forward thisresponse to the Consumer, and advise the Business if any further communication isnecessary
With Respect,Tim M***, Esq.General CounselProduction Media Companyd/b/a School House Folders
>>>>>>>Please see attached documents

The parties have amicably resolved this matter outside of the dispute resolution mechanism of the Revdex.com serving Alaska, Oregon and Western Washington Therefore, this case must be closed and marked as resolved among the parties

To Whom It May Concern:Please find attached the Business' response to Complaint ID ***, along with supporting documents.With Respect,Tim M***, esq.General CounselProduction Media Company*** *** ***(F)*** attnTim
M***@productionmediaco.comwww.productionmediaco.com
Re: Complaint ID *** To Whom It May Concern: This Complaint was initiated by the Consumer on the grounds that he is dissatisfied with the serviceThe Consumer seems to misunderstand the purpose of the service, so the Business offers to clarify and improve it.The Consumer purchased an advertisement to appear in presentation folders and be circulated for one year by real estate agents who work for an *** agencyPlease find enclosed on pages four and five copies of the contract and receipt associated with the purchasePlease also find enclosed on pages six and seven a printout of an email string in which the Business sent a copy of the contract to the Consumer at the time of the purchaseThe Business' email specifically shows that it contained an attachment of the contract, and it requested that the Consumer review it prior to replying "CONFIRMED" to complete the purchaseThat same email string shows that the Consumer replied "Confirm" from an email address named after his business and registered to his nameThe contract and email both stated that electronic counterpart acceptance of the contract is effective in lieu of a signatureThe Consumer's email reply constituted an electronic counterpart acceptanceTherefore, the Consumer clearly accepted the terms of the contractPart of the service the Consumer purchased was access to the Business' professional graphic design team for assistance creating an original, custom advertisementOf course, the Business typically handles a customer's treasured business image and brandingIn recognition of that, the Business offers a no- additional-charge proofing process to ensure each advertisement is aesthetically pleasingThe gravamen of this Complaint is that the Consumer is dissatisfied with the proofs he has receivedHowever, as previously implied, the very purpose of the proofing process is to refine the design of the advertisement until it meets the expectations of each customerThus, this Complaint can simply be remedied by the Consumer completing the design process that has already been initiatedNotably, the Consumer's initial direction to the Business' graphic designers, as shown by the Consumer's email on pages eight and nine, was "I do not have a logo already created, and don't have a website I don't knowUse your best judgment on what you think would represent the company well to clients." With such limited direction and permission to use broad discretion in the design of the advertisement, this Complaint is unwarranted and unreasonablePages ten through fifteen show that the Business' graphic designers provided numerous iterations of the proofIf the Consumer simply continues to work through the proofing process, he will achieve its,particularly-stated goaesthetically-pleasing advertisement that represents the Consumer well in his communityThe Consumer's Complaint makes the apparently purposefully-incendiary statement that 'They are hiding behind their contract." Of course, the contract is merely the memorialization of that to which the parties agreedThe law requires that the Business perform the promised duties within the contractThose duties include provision of a proofing process and printing of the advertising publication within a reasonable amount of timeThe Business assumes the the Consumer will also adhere to the law's expectation that he perform his contract duties, which is simply to pay for the service that he already orderedIn this way, the Business will not be "hiding behind its contract" and the Consumer will not be hiding behind this Complaint and its incendiary accusationsThe parties also agreed to the clause in the middle of the contract in bold print and capital letters that "THIS CONTRACT SHALL NOT BE CHANGED, MODIFIED O CANCELED." Even if the Business desired to accommodate the Consumer's request for cancellation, it could notThe Business has already invested its most significant expenses in the Consumer's accountThey are the cost of the salesperson and of professional graphic designMoreover, the Business has incurred administrative costs and turned away the other potential purchasers of the advertising, rendering the Business likely unable to resell the spaceBecause this Complaint boils down simply to the Consumer's dissatisfaction with the design of the advertisement, the Business offers to redesign the advertisementThe Business also offers to reassign the design process to a new graphic designer, since this Complaint indicates that the designer and the Consumer do not have the same perception of attractive marketing piecesFurthermore, the Business offers to use any non-copyrighted images provided or selected by the Consumer if he is displeased with those previously chosenPlease forward this response to the Consumer, and advise the Business if any further communication is necessary
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

The Business will happily mail a sample folder to the address listed in this Complaint
The Business has also referred to the appropriate internal department the Consumer's claim that the real estate agents are not using the folders The Business will contact the real estate agents to verify that they are able to circulate the folders in accordance with their contract duty to do so There is a contract between the Business and the real estate agents that imposes a duty on the Business to print the presentation folders and a duty on the real estate agents to circulate them
The Business regrets that the Consumer seems to remain dissatisfied with the date the advertisement was placed into circulation However, the parties' contemplated at the time of contracting that unforeseen events do occur when they agreed to a protective clause for the Consumer that the one year of advertising time would not begin until the advertisement is placed into circulation
In other words, the Consumer is currently receiving exactly what the Consumer paid for--one year of advertising beginning on the date of circulation
The Business also regrets that the Consumer believes the Business has anything less than its customers' best interests in mind Obviously, the Business desires to have happy customers If only out of self-interest, a Business with happy customers will obtain recurring Business from its customer base In any case, the Business hopes the advertisement successfully attracts new customers for the Consumer and represents her business well in her community In that way, the Business hopes that some measure of the Consumer's faith in this service will be restored
The Business respectfully requests that this Complaint be closed and marked as satisfied, because 1) the Business has conclusively proved, and the Consumer has acknowledged, that the Business performed its duty to design, print, place the folders into circulation and 2) the Rejection states that the Consumer is no longer seeking a refund