Productive Property Management

We apologized for any inconvenience caused to our customer As stated due to the heavy volume of orders during the holiday season, we have been backed up with issuing credits However, a credit in the amount of was processed on 1/22/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] *** I do find it funny that you and I received different information Here is the email they sent me (Saying the credit was processd 1/10/17.So, 1st, it was done on the 4th, they told you it was the 6th and they emailed me after I posted complaint that it on done on the 10th Hello TanelleWe apologize for the inconvenience in this matterOur records show your credit has been entered and processed in our system on 1/10/17.Credits can take 3-business days to release to your credit card from the date processed .We sincerely apologize for the miscommunication and delay with your creditSincerelyJenny VCustomer ServiceDooney & Bourke800-347-

Thank you for your recent purchase with us We apologize for any confusion with your order Your order was being processed at the time you contacted us to cancel Although the website was not updated your item was packed with a label, on a skid ready to ship There was no was for us to locate your package at that time When you placed your order you selected the EZ Pay option This option was available on orders with a single item of or more The cyber Monday promotions was buy more save more on select items The item you chose was not part of that promotion Due to our busy season, once a style is no longer available we remove it from the website All stock was allocated to awaiting customers and the style was taken off the site In good faith and because you are a valued customer we would like to offer you a $gift certificate Or if you would like to return the bag for a refund, we can issue a call tag and have the item picked up We apologize for any misunderstandings or confusion

We do apologize As previously stated the return label is available on our website at the bottom of our website www.dooney.com under service, returns Fill out the form and print a pre-paid return label

We sincerely apologize for the delay in shipping this item to our customerThe item was held up in our warehouse The item has shipped [redacted] tracking number [redacted] and is scheduled for delivery 5/by end of day

We apologize for any inconvenience This item was replaced at no charge and delivered to the customer on on 3/ [redacted] tracking number [redacted]

customer has several orders with us If customer has not received her credit as of today, Please provide us with the original order number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I'd just like a little clarification on the "credit" part of their responce, does that mean i'll have my funds sooner than later debited back into my account, or that i'll only be givin "credit" equal to the amount of my initial purchase, in which case I won't see those funds put back into my account, but would be required to make another purchase of equal amount ? [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The issue has been resolved for complaint number [redacted] Thank you for your help - it created an expedited response and it is much appreciatedSincerely, [redacted] ***

As stated in the original letter to the customer we would return the bag iin days of the date of the notice if a decision wasn't made Customer states she no longer has the bag Unfortunately in order to further assist the customer the bag would need to be reinspected We would need the bag back in order to do so Is it possible for the customer to get the bag back and send in to us? We will reimburse the postage

r Complaint: [redacted] I am rejecting this response because: The two items that I have returned are received by your employee name Peter Here's the tracking # [redacted] [redacted] These are the tracking numbers for the handbag and for the wallet/clutch When are you going to give my money back and why do I have to go through these and keep wasting my time and my energy Again these issues with Dooney and Bourke has been a stressful and draining my time and energy Please resolve these problems Unbelievable!!! Just in case you did not know I have dropped these items through *** Please stop wasting our time Make these right Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have not received an email proving the order was cancelled and the order on the website does not show it has been cancelledThere is still a charge of $on my debit card Sincerely, [redacted]

The customers credits have been processed Customer should see the credit back on her card within business days

I will wait for the handbag Dooney and Bourke should have sent out an e-mail stating back order- it's a customer service procedure !!Thank you for checking- [redacted] Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

[redacted] TRACKING NUMBER, DELIVERED ON JANUARY 30TH, 2018 The customers ordered was delivered as stated above. I hope this resolves this issue and I am very sorry for the upset. Thank youCarolyn

Customer service has spoken to the customer As of 3/paperwork was submitted to our credit department and customers credit has been issued

Complaint: [redacted] I am rejecting this response because:I called in to ask what was going on and how do they justify doing this to customers during Christmas no less I was told that my order was cancelled and that it had been cancelled for a week This didn't occur on December 28, This occurred January 25, Had I not called them I would still be waiting for a Christmas gift These people have disgusting business practices and I wished I had consulted the Revdex.com prior to dealing with them It is truly unbelievable that a business this well known finds it so easy to lie! Sincerely, [redacted]

FedEx denied the claim We issued the customer a credit on 7/

Revdex.com:Package was recieved I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We will gladly accept the return of any product for a refund, provided the merchandise is unused and in restockable condition To return a product, please use our return form to create your shipping label and packing slipThe return request is located at the bottom of our webpage under returns, start return The packing slip provided must be included in your shipment to properly process your returnTo ensure effective processing, please be sure to include as much detailed information as possible including order number, product name, style number and reason for returnAlso, please provide an accurate email address and phone number so we can contact you if needed.When you exchange an item, you will be refunded the amount paid for returned products at the time of purchase and charged for the new product at the current price at the time of your exchange Therefore, for faster service we suggest retuning the item for a refund and ordering your replacement onlineWe sincerely apologize for any inconvenience caused to the customer