Productive Property Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I had the pleasure of speaking to Ms [redacted] she was very kind and resolved my issue in a very timely manner I sincerely appreciate her Sincerely, [redacted] *

Complaint: [redacted] I am rejecting this response because: Dooney & Bourke personnel promotes its products as being well-made and durable; however, that was not my experience with this handbag. The handbag was purchased in June 2014; it was dry cleaned and retrieved on August 2, 2015; and a letter of complaint was sent on August 3, 2015 regarding dry cleaning results. In response to the Dooney & Bourke reply, I did not purchase the handbag from the Dooney & Bourke website, so I would not have any knowledge of care instructions. The handbag did not come with a care instruction paper enclosure or label. However, as soon as the problem occurred with the quality, I attempted to advise Dooney & Bourke twice without success. My initial complaint was made to Dooney & Bourke 13 months after purchase. No response was received. I sent a follow up message through the Dooney & Bourke website in December 2015. No response was received. Without a care label, I did everything possible to take care of this handbag. Nothing on or in the handbag states “do not dry clean”. Dooney & Bourke is doing a disservice to its patrons by putting the responsibility on them to find out cleaning instructions, instead of providing the information to consumer at time of purchase and not after a problem occurs. As a courtesy and gesture of goodwill, I am requesting a full refund of $156.88 and I will gladly return the handbag upon receipt of a pre-paid return label. Also, something is wrong with the date entries for the BBB website, I entered dates but they populated in a different format. Sincerely, [redacted]

Dooney & Bourke sells egift cards This particular gift card ending *** which was purchased through our website under a different customer name and emailed to a different customer email address then the complainant Complainant purchased the gift card from second party which the cardholder has filed a complaint that her card was used fraudulently Therefore we can not refund the complainant as the credit card holders bank has marked this purchase as fraud The complainant should contact the website in which she purchased the egift card

Complaint: [redacted] I am rejecting this response because: all of the previous reasons statedThe company did not even acknowledge that they had made a mistake and no apology was madeJust sarcasmThey would not even acknowledge that they sent me the wrong person that their picture did not match their color code they did not acknowledge that me being the customer should not have to poke around and guess if it's the right picture of the codes match the pictureI guess what others have said on the Revdex.com and other sites online are true about Dooney & Bourke and their customer service and their quality of merchandiseCustomer service does suck their Sincerely, Stephanie Cosby

Customer was called and a message was left informing her of the invoice update

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .As of February 17, 2016, for all money that I paid to Dooney & Bourke, I have received refundsAs long as they don't draft any future installment payments, I consider this issue to be closed to my satisfaction Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me.I requested interest accrued and did not receive and while I am completely satisfied, I am glad to have recouped the partial claim I am truly saddened that a business of this calibre choose to ignore a longtime customer and this matter had to be escalated I trust the Revdex.com will follow up with this business so that this practice does not happen to future customers It would be beneficial for this business to make some effort to contact me and try and regain my trust.Thanks in advance to the Revdex.com for their attention to this matter! [redacted]

attempted to contact customer at the number listed above No such person at that number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I have not received my orderThe tracking number provided was delivered to [redacted] **I am in [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

It was their mistakeTheir service is horribleWhy don't they send me a return labelI have spent over hours with customer service and on hold I received it yesterdayThis company has the worst service everI wrote Peter Dooney CEO and he never replied to my letterDooney should send a return labelI know why the have a F rating with the Revdex.comThanks Revdex.com for your help.Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I did reply to Dooney & Bourke by phone and email (see attached) As the repair was free of charge, no payment was made Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] . The response is not acceptable since it does not actually answer what I asked them to consider. There was no confusion and the company has clearly chosen to ignore my request to consider another solution to this problem. I find them to be difficult to work with.I will settle this with them another route since the BBB does not seem to be helping. Afterwards, I will promptly never do business with them again and tell everyone I know not to purchase from them because of their poor quality and lack of exceptional customer service. Sincerely, [redacted]

When an item is shipped the carrier then takes responsibility for that itemIf an item shows delivered and the customer claims they did not receive it, we contact the post office to open a claim and start an investigation with themPer the post office's policy it can take weeks for an investigation We have to wait for them to complete the investigation and approve the claim Customers order was replaced and shipped out UPS tracking number [redacted] According to UPS the replacement was delivered on 3/at 12:13pmWe do apologize for any inconvenience caused to the customer during this process

customers order was cancelled on 12/per customers request

customer place an order on 9/to replace this item At the time the order was placed the original item was destroyed We have no way of reinspecting the bag

customers bag is under warranty and we are honoring the warranty by offering the full value of the item. Unfortunately when an item is not purchased directly through us we can not offer a refund. We can issue the customer a gift card which can be used online or in any of our retail or... outlet stores.

Complaint: [redacted] I am rejecting this response because: I went by what was listed and the picture that was on Dooney & Bourke websiteThe code head BL and the picture was black with black pipingHow was I supposed to know that Duty had a different code for black with black tanWhen I click on the color black it show me a picture of a purse that was black with black pipingNow you're saying I should have known betterIs doing his job to have the correct picture on it siteSo if it says BL and the picture of a purse that's black with black trim that's what the customer things they are going to getIt shouldn't be that way the customer should have to know betterwe only go by what's on Dooney & Bourke websiteAnd about the label, I called about the problem with the bag being the wrong color the day I received the bag and was told I was going to be sent a label needless to say I never got itAnd that's been almost a month ago Sincerely, [redacted] ***

The customers credit was processed on 1/ Once we process the credit it can take 5-business days for your bank to process it on their end