Progressive Business Publications

July 23, 2014Dear [redacted] :Thank you for your email of 7/23/14 regarding the above referenced complaint that you received on 7/21/14. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.Please note that our primary...

method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that [redacted], Safety Mgr., placed an order on 12/9/13 for our Safety Compliance Alert publication. He provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 7/23/14 and they advised us that they have received payment ($130.00) on 7/22/14 for issues served. They have marked this account "Settled Satisfactorily". There will be no ramifications due to this account being turned over for collection and there is no money due or owing on this account. Once the collection agency receives payment there can be no refunds made.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Sylvia *. N[redacted] Dir. Subscriber Serv.

September 22, 2014
Dear [redacted]:
Thank you for your email of...

9/22/14 regarding the above referenced agency complaint that you received 9/18/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Fin Mgr., placed an order on 3/12/14 for our CFO & Controller Alert publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus goods that were ordered by [redacted] were sent. Our computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as `undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day "wait period” the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 9/18/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. We did discuss that matter the same day they called (9/19/14 @ 11:35AM EST). They advised us that they disregarded the invoices and that the information to start the no risk subscription is, indeed, correct. They were told that we did cancel the account with the collection agency at that time.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many no risk subscriptions had been accepted before; 6-paid in full accounts while others were cancelled as we instructed without issue.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour /7 days a Week voice mail system due to the large amount of calls we receive daily from our coast–to–coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.
Cordially Yours,Sylvia N. Dir. Of Subscriber Services

November 6, 2014
Dear [redacted]:
Thank you for your email of 11/6/14 regarding the above referenced complaint that you received on 11/5/14....

After review of our detailed electronic records, we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or corrections that need to be made.
Regarding the specifics of this situation, please note that [redacted], Safety Dir, placed an order on 3/21/14 for our Safety Compliance Alert publication. He provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer System sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 11/6/14 and they advised us that they have received payment in full ($299.00) on 10/14/14 for the subscription. They have marked this account "Settled Satisfactorily" and have reinstated the account so that he will get the remaining newsletters of the 1-year subscription. Once it expires there will be no further issues, invoices or renewals sent. A "do not renew" was placed on the account. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account. Once the collection agency receives payment there can be no refunds made.
While researching this complaint we found that this company has done business with us in the past and they are aware of our cancellation policy. We found many, many different risk free subscriptions have been accepted before; 11-paid in full accounts, including 1-for our Keep Up To Date On Payroll from 2003 thru 2013, 1-for Information Technology Adviser from 7/1997 thru 2011. While other accounts were cancelled as we instructed without issue.
Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and excellent customer service.
All of our contact information is in the newsletter. It contains our address and telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

May 1, 2014
Dear [redacted]:Thank you for your email of 4/30/14 regarding the above referenced agency complaint that you received on 4/28/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by...

which we secure orders is . by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that someone who identified himself as **. [redacted], Accting Dir, placed an order on 8/29/13 for our Keep Up To Date On Payroll newsletter and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/30/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many trial subscriptions had been accepted before that were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The claim that our Administrator ordered the subscription is false, however. Email information is available on our organization's website, and does not verify PBP's claim.
Regards,
[redacted]

August 10, 2016
id="docs-internal-guid-cea4f44d-750b-53e3-0822-6cd6f8c1834a">[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]
[redacted]
Thank you for your email of 8/5/16 regarding the above referenced agency complaint that you received on
8/4/16. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases,
our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of
our newsletters, books or online programs. We have very stringent quality control procedures regarding
our representatives making this offer. These include verifying the mailing address, asking for the month
and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any
mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Director, placed an order on
1/19/16 for our Quality Managers Alert publication. We were provided with birth date information as [redacted],
as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly
restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.
Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order
was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were set to the same mailing address that shows on this
complaint . This computer system records and tracks all confirmations, invoices, online programs, books,
periodicals and cancellation requests. It does not show that we ever received a cancellation on this
account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately.   
With all telephone orders placed, if the ordering person does not find the information helpful, all that
needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 8/10/16 and advised the agency to cease collections
and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and
is aware of our cancellation policy. We found 2 other “risk free” subscriptions had been accepted before, 1 other for Jesse and both were cancelled as we instructed without issue except for this one.
We have initiated a request that the name and telephone number be removed from our computer files.
This action takes approximately 30- days to process. In business we hesitate to say the company will
never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version
also.
Please know that we do business regularly with thousands of companies who regularly place repeat orders
due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter. It contains our address and telephone number.
We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily
from our coast-to-coast subscribers.
 

Feel free to contact the Customer Service Department if you have any questions at 1-800-220-5000.
Thank you.
Cordially yours,
Michael G[redacted]
Customer Service Director
SEN/dh
Encl.
Tell us why here...

How a business located in the US that can run a con job this long without govt intervention is absurd. These people at PBP are complete crooks! If anyone receives an invoice form them DO NOT PAY.

May 15, 2014
Dear [redacted] :Thank you for your email of 5/14/14 regarding the above referenced agency complaint that you received on 5/13/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by which...

we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], HR Mgr., placed an order on 11/11/13 for our Supervisors Safety Bulletin publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer system sent the newsletter and invoices over a -month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 5/14/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before; 6-paid in full account, 2-of those subscriptions were renewed multiple times while others were cancelled as we instructed without issue. We found that [redacted] had -trial subscriptions in the past and all those were cancelled as requested except this account.
We, also, found that on 4/15/14 G 10:33 AM (EST) we received a call from [redacted] regarding this account, we offered to settle for the 10-issues already sent ($180) and he said he would call us back with an answer but he never returned that call.
We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.

May 18, 2015
Dear [redacted]:
Thank you for your email of 5/6/15 regarding the above referenced complaint that you received 3/31/15. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer and they include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], General Sales Mgr., placed an order on 7/2/14 for our Selling Advantage publication and he provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60— day, no questions asked cancellation policy. We do show that the confirmation letter went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer System sent the newsletters and invoices over a 5– month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on the account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom. However, if neither paid nor cancelled after 5-months, 2 warning notices plus an additional 30-day "wait period” the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 5/7/15 and they advised us that they received payment ($295.00) on 3/3/15 for the subscription. They reinstated the account so that [redacted] will receive the remaining issues of the one year subscription. Once the account expires (in approximately 4 months) he will receive no further issues, invoices and renewal notices. There will be no ramifications due to this account going for Collection and there is no money due or owing on this account.
We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30– days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also. On 3/16/15 we also removed 3 different email addresses per [redacted]’s request.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter. It contains our address and toll free telephone number. We also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.cordially yours,
Michael G
Customer Service Director

August 20, 2014Dear [redacted]:Thank you for your email of 8/4/14 regarding the above referenced agency complaint that you received on 7/31/14. After review, we would like to respond to your letter with the following detailed...

explanation.We are a publishing company who from time to time send promotional emails inviting customers to preview a trial subscription to one of our newsletters. On 01/22/14, [redacted] opened one of our marketing emails, clicked the link included inviting him to preview a free trial subscription, and he entered in all the required information to start a trial subscription to our Safety Compliance Alert publication.
His information was entered in as [redacted]; Safety* Manager; [redacted] NY [redacted]We clearly state at the time of trial, that if for any reason you don’t find the newsletter valuable, you can cancel by simply marking "cancel" on the invoice and returning it to us. We received no such cancellation on this account from [redacted].As a courtesy we cancelled the account in question on 08/04/14, and there is no money due.
Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.Please contact the Customer Service Department if you have any questions at [redacted].Cordially Yours,Sylvia N. Dir. Of Subscriber Services

This is an unethical company - I told them I did not want their product three times. Rather than correct the situation, they sent my company to collections over their "newsletter". As a current HR professional, I was shocked at their dismal level of customer service and general lack of awareness. Not sure how they stay in business - total scam.

December 18, 2014Dear [redacted]:
Thank you for your email of 12/16/14 regarding the above referenced agency complaint that you received on 12/15/14. After review, we would like to...

respond to your letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an order on 4/30/14 for our Foundation & Corporate Funding Advantage publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 12/16/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found other "risk free” subscriptions had been accepted before, 3-for [redacted] herself and all the information required to start a risk free subscription matches the account in question. Other accounts were cancelled as we instructed without issue.
We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, again I would like to point out that no order was placed.  A call was received for a "FREE" trial of the publication.  I specifically asked if I needed to cancel anything, and if so I wasn't interested, I was assured nothing further was necessary.  Information was taken to verify I existed.  Three months later I received my first invoice for $295.  Furthermore, I did an on-line search and pulled up 254 complaints against this company for doing the exact same thing to other people.  This company should be fined or lose their business license. 
Thank you for help in getting this matter resolved.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our experience with this "company" is just like all the other reviews of this "company" on the internet - horrible. This scam seeks out individuals that do not have the authority to bind the company they work for to a subscription, trick them into saying yes to something that starts out "free". Then PBP says they did not receive the cancellation notice, send a bill and threaten collection agency action. Deceptive practices would be a huge understatement for this scam. Revdex.com you should be ashamed to give this entity anything other than an "F" rating. My goodness, look at all the feedback available on the internet about them and make your conclusion.

June 16, 2014
Dear [redacted]:Thank you for your email of 6/16/14 regarding the above referenced complaint that you received on 6/13/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], H/R Mgr, placed an order on 3/27/14 for our What's Working In Human Resources publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/13/14 as requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-different trial subscription had been accepted before and cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter (bottom of page) and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you.

pre-wrap;"> May 18, 2015
[redacted]
Revdex.com
1880 JFK Blvd –
Ste 1300
Phila., PA  19103
RE: COMPLAINT LETTER/FILE #[redacted]/LA
Dear [redacted]:

Thank you for your email of 5/15/15 regarding the above referenced agency complaint that you received 5/13/15. After review, we would like to respond to your letter with the following detailed explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the person’s birth.

Regarding the specifics of this situation, please note that [redacted], Mgr., placed an order on 10/2/14 for our Environmental Compliance Alert publication. We were provided with birth date information as [redacted]. Before ending the call, we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaint. Our computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 5/15/15 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several “risk free” subscriptions had been accepted before, 4-of which were accepted by [redacted] himself. We found all of the information given matches the other accounts. Be advised that all of the accounts were cancelled as we instructed except this account.
We have initiated a request the same day that the name and  telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscriber
Feel free to contact the Customer Service Department if you have any questions at 1-800-220-5000. Thank you.

Cordially yours,
Michael G[redacted]
Customer Service Director
EN/dh

July 23, 2014
Dear [redacted] :Thank you for your email of 7/18/14 regarding the above referenced complaint that you received on 7/15/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary...

method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth date.Regarding the specifics of this situation, please note that [redacted], V/P, placed an order on 4/2/14 for our Foundation & Corporate Funding Advantage publication and we were provided with birth date information as [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 7/22/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and all those accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in our newsletter and it Contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Sylvia *. N[redacted]Dir. Subscriber Ser

pre-wrap;"> May 18, 2015
[redacted]
Revdex.com
1880 JFK Blvd –
Ste 1300
Phila., PA  19103
RE: COMPLAINT LETTER/FILE #[redacted]/SC
Dear [redacted]:
Thank you for your email of 5/15/15 regarding the above referenced agency complaint that you received on 5/14/15. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer and they include These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that **. [redacted], Acct. Exe., placed an order on 12/2/14 for our Selling Advantage publication. We were provided with birth date information as 12/30 as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 5/14/15 as requested. There is no money due or owing on the account.
We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you
have any questions at ###-###-####. Thank you.
Cordially yours,
Michael G[redacted]
Customer Service Director
SEN/dh
Encl.